Subject: Clarifying Feature Capabilities & Suggested Workflow
Hi [Client Name],
Thank you for sharing your feedback about [feature/expectation]. I believe there may
have been a little mix-up about how our platform works. Currently, [platform name]
does not support [the feature they assumed].
That said, you can still achieve a similar outcome using this workflow:
1. [Step 1 of alternate workflow]
2. [Step 2 of alternate workflow]
3. [Step 3, if needed]
I know this isn’t exactly what you had in mind, but many of our clients have found
this approach works smoothly for [specific use case].
If this workflow doesn’t fully meet your needs, I’d love to hear more about your goal
so we can either refine the process together or consider it for our product roadmap.
Thanks again for your input—I really appreciate you bringing this up. Please let me
know if you’d like me to walk you through the steps on a quick call.
Best regards,
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