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Dhia CV

Dhia Arfaoui is a Tunisian national born on May 20, 2001, with experience as a Sales Assistant at Ooredoo and Orange Boutiques, where they provided customer support and technical assistance. They also managed a phone accessories shop, increasing sales by 20%, and have technical skills in multimedia and computer troubleshooting. Dhia is proficient in Arabic, French, and English, with a background in graphic design and customer service.

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DHiA ضياء
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25 views1 page

Dhia CV

Dhia Arfaoui is a Tunisian national born on May 20, 2001, with experience as a Sales Assistant at Ooredoo and Orange Boutiques, where they provided customer support and technical assistance. They also managed a phone accessories shop, increasing sales by 20%, and have technical skills in multimedia and computer troubleshooting. Dhia is proficient in Arabic, French, and English, with a background in graphic design and customer service.

Uploaded by

DHiA ضياء
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

dhia arfaoui

Date of birth: 20/05/2001 | Place of birth: Tunisia, Tunisia | Nationality: Tunisian | Phone: (+216) 93933209
(Mobile) | Email address: dhia.arfaoui4@[Link] | ID: 14517879 | Work permit: Tunisia | Address: tunis,
aryana mnihla bassatine, 2094, Ettadhamen Mnihla, Tunisia (Home)

Work experience

Sales Assistant | Ooredoo Boutique | neber , kef , Tunisia

• Assisted 50+ clients daily with mobile services and technical advice

• Edited official ID photos using Photoshop with high accuracy.

• Achieved excellent client satisfaction through fast solutions.

Orange Boutique | rue,echenoi el mnihla


• Supported customers with subscriptions and mobile services.

• Resolved technical issues related to smartphones and accounts.

• Built strong client relationships and improved service flow.

Entrepreneur | Phone Accessories Shop | rue,jam ettathamen mnihla


• Managed daily sales and stock control independently.

• Increased sales by 20% through customer loyalty and promotions.

• Installed and tested surveillance cameras for clients.

• Repaired phones (battery & screen replacement).

Internet Café Assistant | Publinet | nebeur; kef


• Provided technical support and troubleshooting for 20+ PCs.

• Helped clients with printing, scanning, and online services.

• Installed software and maintained computer systems.

Education & Training

Baccalaureate without success


Study fields: Education

BTP Multimedia (Incomplete) – [INT], [Lafayette, Tunisia] | INT | Lafayette, Tunisia


Study fields: Studied the basics of graphic design, video editing, and multimedia software (Photoshop, Illustrator, Premiere, etc.). Training not completed. | Level in EDF: 1

Language Skills

Mother tongue(s): Arabic

Understanding Speaking Writing

Listening Reading Spoken production Spoken interaction

French B1 B2 A2 B1 B1

English B1 B2 A2 A2 A2

Skills

• Windows programs & system troubleshooting | • Solving software/hardware issues (PCs & smartphones) | • Networking basics (Wi-Fi setup,
routers, surveillance cameras) | • Microsoft Office (Word, Excel, PowerPoint) | • Photoshop & photo editing | • Customer service & sales | •
Teamwork & adaptability | Photography & professional photo editing | Video editing & montage (professional level) | Graphic design (flyers,
logos, posters, social media content, etc.)

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