Today with Jessica Harling: Stop the turnover in your business! Listen in as Jessica Harling, founder of Behind the Design, and a leading expert in employee and process development for design organizations guides us through a simple (not easy) and actionable process of hiring, training, and retaining top staff. Pick it apart: [16:52] Jessica reviews week 1: Process [25:31] LuAnn reviews how she would use Shadowing at Window Works [29:35] Jessics reviews week 2: Product/Services [33:05] Jessica reviews week 3: Paperwork and Pricing  [37:58] Jessica reviews week 4: People [47:35] LuAnn and Jessica review how to set goals for non-sales role such as Office Administrator LuAnn and Jessica Harling’s Ah-Ha moments: “It would be easier to train somebody in the papertrail process if they actually had been physically through the full process.” - LuAnn More About Jessica Harling: Jessica Harling is a 4th Generation Window Treatment Specialist, founder of Behind the Design, and leading expert in employee and process development for design organizations. Her specialty in recruiting, training and change management drives innovative and high-producing results while keeping your team inspired. Behind the Design offers recruiting, onsite and online training, and operations development consulting for design organization to streamline costs, increase productivity, and develop rockstar employees to take the company to the next level. Connect with Jessica Harling: Website  LinkedIn Facebook Twitter Behind the Design Blog What’s new with LuAnn Nigara Luannlive.com luannnigara.com/launch http://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast A Big THANK YOU to Today’s Podcast Sponsor: Kirsch is a valuable partner to you, the interior designer, as well as to us, window treatment professionals. More than 100 years of innovation in design and technology, creating beautiful as well as functional drapery hardware for any window application you can imagine. Curved rods, ripplefold rods, decorative rods, had draw rods, cord draw rods, motorized rods...when I say everything you need, I do mean everything. Go to Kirsch.com to find a dealer near you.    Other Shows Mentioned: Janelle Photopoulos on episode 364 Joni Vanderslice on episode 101