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Troubleshooting Java in Windchill

This document provides guidance on solving common Java problems when using functionality in Windchill that requires Java. It notes that Java does not work in Google Chrome, and to use Internet Explorer or Firefox instead. It recommends first trying to close browsers and clear caches, add URLs to trusted sites and exception lists, and restarting the browser. If issues persist, it advises uninstalling and reinstalling the latest Java version. The document emphasizes being patient, as it can take several minutes for Java applets to load.

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patiltushar79
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147 views6 pages

Troubleshooting Java in Windchill

This document provides guidance on solving common Java problems when using functionality in Windchill that requires Java. It notes that Java does not work in Google Chrome, and to use Internet Explorer or Firefox instead. It recommends first trying to close browsers and clear caches, add URLs to trusted sites and exception lists, and restarting the browser. If issues persist, it advises uninstalling and reinstalling the latest Java version. The document emphasizes being patient, as it can take several minutes for Java applets to load.

Uploaded by

patiltushar79
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Philips University

Java Problem Solving

Change & Configuration Management


cPLM Release 2.2

1 Company Confidential
Java Problem Solving
Introduction

Some functionality in Windchill makes use of Java. For example the


Process Plan Explorer.

Unfortunately Java does not always function without problems. This


presentation explains some common practices to solve these problems.
Use the related Quick Reference Card as reference.

2 Company Confidential
Java Problem Solving
Attention Points

• Java does not function in Google Chrome. If you need to use Windchill
functionality that requires Java; use Internet Explorer (9 or later) or
Mozilla Firefox

• Java 8 is supported. Normally it should work with the latest build

3 Company Confidential
Java Problem Solving
Actions to take I

If a Java applet is not running, try following actions (in order);


(See QRC on how to take the actions)

1. Close all browser windows and clear the Java cache


2. Next clear browser cache
3. Add the cPLM windchill URL to Browser Trusted Sites list
https://www.windchill.plm.philips.com/
4. Set the Security Level for Trusted Sites to Low
5. Add the cPLM windchill URL to Java Exception Site list
6. Restart the browser

Try to run the applet again.


Click to Run Java when prompted (2x).

Please note; it can take several minutes for the applet to open (sometimes >10). Be patient

4 Company Confidential
Java Problem Solving
Actions to take II

If the applet still does not open after some time. Additionally take following actions:

5. Close all browser windows and uninstall Java


6. Download and (re-)install latest Java version
https://www.java.com/nl/download/
7. Close the browser and re-open it. Check the Java installation
https://www.java.com/nl/download/installed8.jsp
8. Click to Run Java when prompted (2x)
9. Check if the cPLM Windchill URL is still added to the Java Exception Site list

Try to run the applet again.

Please note; it can take several minutes for the applet to open (sometimes >10). Be patient

5 Company Confidential
Thank you

6 Company Confidential

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