Six sigma process map
Define
• Customer / Patient
Measure
• Document process
Analyze
• Analyze data
6 Improve
• Design of experiments
Control
• Quality control plan
centric approach • Collect baseline data • Identify root cause • Generate solutions • Validate project
• Build team • Capability analysis • Identify efficiency and • Discover relationship benefits
• Charter project • Narrow project focus effectiveness of process between variables • Monitor process
• Voice of customer • Find how frequent is • Identify variations and • Kaizen event behaviour
• Define the problem the problem remove wates • Evaluate solutions • Mistake proofing
• Set goals to achieve • Define performance • Optinize solutions
• Find resources to metrics • Plan & implement
achieve goal
• Map the process