BASIC

INTERPERSONAL
COMMUNICATION
LESSON 1: Introduction to Communication
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Communication is Important to Your Company

Regardless of where you work, effective

communication helps organisation be successful
in numerous ways, including
• Building Trust
• Closer Ties to the Community
• Client Relations
• Increased Productivity
• Marketing and Sales
• Employee Relations

2
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Elements of Professionalism

Making
Demonstrating ethical
a sense of decisions
Being a etiquette
team player
Being
dependable
and
Striving accountable
to excel

3
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Understanding What Employers Expect from You

Ability to Excellent
Digital Express Ideas Communication
Ability to Active Listening
Information Concisely, with People
Organize Ideas Skills
Fluency Coherently and from Diverse
Persuasively Backgrounds

Effective and High Quality Maintaining Time

Communicating
Efficient Use of Writing and Business Management
Ethically at all
Communication Speaking Etiquette at all and Critical
times
Technologies Standards times Thinking

4
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

The Basic Communication Model

5
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Communicating in an Organizational Context

Figure 1.4 Formal Communication Network

6
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Example: Organisational Structure - Aviation

7
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Types of Communication Channel

FORMAL COMMUNICATION INFORMAL COMMUNICATION UNOFFICIAL COMMUNICATION

CHANNELS CHANNELS CHANNELS
• Sends information including • The strict hierarchical web of • Talks of sports, politics and TV
goals, policies and procedures communication cannot shows are seen between co-
of an organization function efficiently on its own workers.
• Messages follow a chain of and hence there exists a • The unofficial communication
command different communication channel in an company is the
• Flows from managers to their channel. company's 'grapevine.' It is this
subordinates • This type of communication that cause rumors.
• Examples include business channel may disrupt the chain • 'Grapevine' discussions often
plan, customer satisfaction of command, a good manager form groups, which translate
survey, annual reports, needs to find the fine balance into friendships outside of the
employer's manual, review between the formal and organization.
meetings. informal communication • A good manager should be
channel to ensure the best type aware of information
of communication. circulating in this unofficial
• Examples include, lunch time communication channel and
gathering, water cooler talk etc. should take positive measures
• Quality circles, team work, to prevent false information
different training programs are from spreading.
outside of the chain of • Social gatherings between co-
command are also informal workers are a type of unofficial
communication channels. communication channel.

8
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Barriers in the Communication Process

Noise and Distractions

Competing Messages
Filters
Channel Breakdowns
Cultural
Language
Perceptions
Physical
Emotional
Unfamiliarity

9
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

How Audiences Decode Messages

Perception

Selective Perception

Cultural Beliefs

Personal Beliefs

Individual Thinking Styles

10
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Factors Influencing Communication

11
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

How Shared Experience Affects Understanding

12
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Mode of Communication

13
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Effective Communication

Better
More Consistency in
response from
productivity a workflow
stakeholders

Strong Quick in
Good internal
decision problem
relationship
making solving

Advance
Better conflict
Better control professional
resolutions
image

14
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Non Verbal Communication

Facial
Expression

Time and
Eye Contact
Space

Gesture and
Touch
Posture

Personal Vocal
Appearance Characteristics

15
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Level of Communication

Intrapersonal

Interpersonal

Small group communication

Public communication

Mass Communication
16
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Unethical Communication

Plagiarizing

Failing to Omitting
Respect Privacy Essential
or Security Information

Distorting Selective
Visuals Misquoting

Misrepresenting
Numbers

17
 BIC4253 - BASIC INTERPERSONAL COMMUNICATION
Lesson 1 – Introduction to Communication

Ensuring Legal Communication

Laws and Promotional Communication

Regulations
Govern
Contracts

Employment Communication

Intellectual Property

Financial Reporting

Defamation

Transparency Requirements

18