Consumer
Protection act
in India
Consumer Protection Act, 1986
The Consumer Protection Act, 1986 is an act of Parliament of India enacted
in 1986 to protect the interest of consumers in India.
It was modified later in Lok Sabha on 8 July 2019 by the
Minister of Consumer Affairs, Food and Public Distribution,
It extends to the whole of India except the State of Jammu and Kashmir
This act is applied to all goods and services
• To protect the consumer from abuse.
• To provide a venue for grievance /redress.
• To ensure a better quality of living by improving the quality
of
• consumer products & services.
OBJECTIVES • To provide for better protection of interest of consumers.
• To make provisions for the establishment of Consumer
Councils and other authorities for the settlement of
consumer disputes.
No stamp or court fee is needed.
The
salient A complaint can be handwritten or typed.
features Admitted if it is filed within two years from
of the the date on which the cause of action has
arisen.
Act are According to Three Tier System it is
decided in which commission or forum the
hearing of case will be.
• Right to Safety :
• Right to Get Information:
RIGHTS OF
CONSUMER
UNDER THE ACT • Right to Choose:
• Right to Seek redressal
• Right to Consumer Education
• There are Consumer Fora at the District, State and National level
• District Forum – At the District level
• State Commission – At the State level
Consumer • National Commission – At the National level
Dispute • Consumer Courts: A three-tier-system
Redressal
Machinery A. National Consumer Dispute Redressal Commission: claims above
Rs. 1 core.
B. Consumer Dispute Redressal Commission or State
Commission: Claims from Rs 20 lakh to 1 core.
C. Consumer Dispute Redressal Forum or District Forum: Claims up to
Rs 20 Lakh
D. At present, there are 629 District Forums and 35 State
Commissions with the National Consumer Disputes Redressal
Commission (NCDRC)
. Statistics of Consumer Cases IN West Bengal
Cases at District Forums:
A. Consumer Case (CC)
B. Execution Application (EA)
C. Criminal Petition (CP)
Cases at State Disputes Redressal Commissions
Type Of D. Consumer Case (CC)
Consumer Case as per B. Criminal Petition (CP)
C. Revision Petition (RP)
Consumer Protection D. Transfer Application (TA)
Act F.
G.
Execution Application (EA)
Review Application (RA)
H. First Appeal (FA)
I. Criminal Appeal (CA)
Who Can File A Complaint Under CPA
1. Any consumer.
2. Any registered consumer association.
3 .The central or state government
• Against whom can a complaint can be filed?
• Consumer Protection Act, 1986 is applicable to all types of undertakings,
whether big or small, private or public, or in co-operative sector,
manufacturer or a trader, wholesaler or retailer, supplying goods or
providing services.
When can a consumer can launch a complain or
What should be the nature of complaint?
a) Any unfair trade practice adopted by the trader
b) Defective goods
c) Deficiency in service
d) Excess price charged by the trader
e) Unlawful goods sale, which is hazardous to life and safety when used.
Jago Grahak jago campaign
The government has been implementing this innovative and intensive
multimedia campaign to create consumer awareness in the country . This
program will help Indian consumers to know about their consumer rights
and also about their duties as consumers.
Centralized Public Grievance Redress And Monitoring System (CPGRAMS)
state Consumer Helpline Knowledge Resource
Management Portal (SCHKRMP)
Confonet
• The CONFONET project has
been implemented in the
backdrop of The Consumer
Protection Act, 1986. Under
the provision of the Act,
quasi-judicial machinery,
namely, Consumer Forums at
the district level and
Consumer Dispute Redressal
Commissions at the State
and National Level were
setup.
