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TOPdesk Magazine 2010 Issue 1

TOPdesk Magazine 2010 Issue 1

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Published by TOPdesk
The New World of Work / Process awareness / Motor management / TOPdesk in Africa / TOPdesk plus / Create your own shortcuts in the Self Service Desk / Tips and tricks
The New World of Work / Process awareness / Motor management / TOPdesk in Africa / TOPdesk plus / Create your own shortcuts in the Self Service Desk / Tips and tricks

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Published by: TOPdesk on Aug 13, 2012
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09/19/2013

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The NewWorldof Work
March 2010,
Volume 12, Issue 1
The New World of Work
/ In Practice: Process Awareness / TOPdesk in Africa
 
2
Rules
When I was a child, I thought my parents simply enjoyed layingdown the rules: go to bed on time, no sweets before dinner, brush your teeth twice a day. It didn’t occur to me that these rules wereall for my own good.When you get older, rules continue to be a part of your everyday life. We are expected to adhere to government rules and regulations and, when we get a job, we are faced with a set of  ground rules. Some organizations, however, are moving away 
 from the old-fashioned nine-to-ve mentality and towards a New 
World of Work where employees decide on their own working
hours, location – at the ofce or at home – and some even on the
company they’ll be working at that week.This edition of TOPdesk Magazine will not only take you on a
 journey to the New World of Work, but you are also invited to join our TOPdesk consultant Nienke de Wilde as she reports on
her implementation in Africa. In addition, we provide you with
 practical tips on process awareness and, for the rst time in the
history of TOPdesk Magazine, we have a permanent columnist!From this issue onwards, TOPdesk consultant Annemarie Moeijeswill be offering her sharp insights into current topics in the world of IT.Enjoy reading!
Niek Steenhuis
DutchDesignersCollective
Part of the TOPdesk group of companies
Editorial
COLOPHON
TOPdesk Magazine is a TOPdesk publicationtel: +31 15 270 09 00
 
email:
editorial@topdesk.comChief Editor
Niek Steenhuis
Editors
 Nienke Deuss, Clare Donald, Henrieke Korten,Nicola van de Velde
Contributors
Pirka Bool, Kirsten Crown, ClaudiaFunk, Miriam de Hoogh, Annemarie Moeijes, JordiRecasens, Jolanda Simonis, Maaike van der Sman
Lay-out 
Sulayka Janssen, Dutch Designers Collective
Photography
Ted Erkkila, Robin Kuijs, Nienke de Wilde,Carint Reggeland Groep
Website
 David Blom, Erik Pols, Ted ErkkilaThe TOPdesk Magazine covers subjects thatare topical in the world of professional servicedesks in IT, facilities and other service providingorganizations. The TOPdesk Magazine is intendedfor managers, service desk employees, facilitiesorganizations and electronic city councils –anyone who is involved with supporting clientson a daily basis. This concerns both the processesand the technology behind these services.
Want to comment? Go to
www.topdeskmagazine.com
 
3
4 News6
 
Trends:
The New World of Work
12
 
In Practice:
Process Awareness
15
 
Column:
Motor management
16
TOPdesk in Africa
22
TOPdesk plus
26 In the Spotlight:
Create your ownshortcuts in the Self Service Desk
28
 
Tips + Tricks
Contents March ’10
20
 
1606
 T he  t ip: 

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