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PnMimiTqm

PnMimiTqm

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Published by emi_ariyani

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Published by: emi_ariyani on Jan 16, 2009
Copyright:Attribution Non-commercial

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03/03/2011

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PENGURUSAN KUALITIPENGURUSAN KUALITIMENYELURUHMENYELURUH((
TOTAL QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT  – TQM – TQM
))
 
 
 Total Quality Management Total Quality Management
Sejarah TQMSejarah TQM
-
Dibangunkan oleh W. EdwardDibangunkan oleh W. EdwardDeming ; selepas Perang Dunia II.Deming ; selepas Perang Dunia II.
-
 Tujuan : Meningkatkan kualiti Tujuan : Meningkatkan kualitipengeluaran barang &pengeluaran barang &perkhidmatan.perkhidmatan.
-
 Jepun mengaplikasikan – 1950an. Jepun mengaplikasikan – 1950an.
-
Berkembang sehingga tahunBerkembang sehingga tahun1980an.1980an.
-
Ahli industri di US mula menerimaAhli industri di US mula menerima
 
 
 TQM TQM
Definisi 1Definisi 1Falsafah pengurusan yangFalsafah pengurusan yangmenggabungkan keseluruhan fungsimenggabungkan keseluruhan fungsiorganisasi untuk memfokuskan keorganisasi untuk memfokuskan kearah memenuhi kehendak pelangganarah memenuhi kehendak pelanggandan objektif organisasi.dan objektif organisasi.Khurram HashmiKhurram Hashmi

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