S U CC E S S

2012

CASE STUDY: Holiday World and Splashin Safari

HOLIDAY WORLD TAKES THE PLUNGE INTO CASH RECYCLING

Holiday World & Splashin Safari, the #1 pick in the 2011 list of TripAdvisor.coms Top 10 Water Parks in the U.S knows a thing or two about organizing and project planning and handling currency on a daily basis. The 140-acre park was the worlds first theme park and includes top-ranked roller coasters, themed family rides and water slides, plus two water coasters, the newest of which, the appropriately named, Mammoth, is the worlds longest water coaster. When the family-owned Holiday World & Splashin Safari, of Santa Claus, Indiana, wanted to increase efficiencies in the operations cash management, they considered many options to reduce labor costs and make the cash room process more efficient and secure. The decision was ultimately made to choose GLORY cash automation products to update a decades-old framework of manually handling cash and coin within the cash room. Holiday World & Splashin Safari: This is an organization that sets high expectations, and fosters a can do philosophy of moving and growing. Change is a clear corporate expectation.

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SIMPLE, SAFE & SECURE

After a thorough analysis of the existing cash room process, Holiday World & Splashin Safari senior management recognized that there were far too many steps requiring the manual handling of currency when processing the receipt bags. This opened the possibility for security breaches; the additional labor required to overcome these possibilities negatively impacted the bottom line. The solution came with the installation of the GLORY RGB-300 iCR Intelligent Cash Recycler and the SDRC-100 Coin Recycler, reducing the final number of steps by 58% resulting in higher efficiency and heightened security. Holiday World realized immediate results from the improved workflow process and the reduction in the number of steps to process a bag. This allowed for a remarkable 66% reduction of cash-room staffing hours. The process also allows improvement in the accuracy of cash room balancing and accuracy for every cashier. Security was tremendously improved. Before the GLORY cash recycling system was installed, the cash room would receive calls from cashiers reporting that their bags were short cash. With recycling, these shortages were eliminated and there were no discrepancies of cash in any bags since the installation of the GLORY RGB-300 and SDRC-100 system. Mike Kamp, General Manager, couldnt be more pleased with the opportunities that have surfaced from the automation process, and adds: Rather than hand sorting the money for the bank deposit, the collection drawer on the RBG-300 organizes and manages bank deposits with accuracy and efficiency.

With the GLORY RBG-300, all the money is centrally contained and secured in one location. Its efficient to have one piece of equipment to do all cash operations with no other exposed areas in the cash room process. Dan Koch, President/CEO

SDRC-100

RBG-300 iCR Intelligent Cash Recycler

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CASHING IN ON CASHING OUT

Holiday World & Splashin Safaris business is one in which the ratio of staff to guest is a part of the quality of the customer experience. Holiday Worlds well-deserved reputation for the cleanest and best-organized theme park in the nation has been enhanced by reducing non-guest facing tasks to afford more time for employees to engage with customers, resulting in increased profit opportunities. As of mid-October, 2012, Holiday World & Splashin Safari realized a 40% cost savings in cash room labor, plus a 66% reduction in that departments staffing levels; a 100% return in cash losses contained within the workflow process. An additional benefit was a 50% reduction in the amount of cash-onhand needed to process bags and change orders. Kris Kamp, the parks Director of Cash Control, expressed his overall satisfaction with the GLORY cash recycling system and the experience for automating from choice to implementation: I was impressed with the accuracy and the efficiency of our new process. The GLORY cash recycler system has enabled us to realize the cost savings we were seeking. It has also provided us a way to close security and process loopholes which existed in our old manual cash handling process, resulting in a fantastic ROI which paid for itself in the first season and led to other applications for cash management in the park!

We attended two demonstrations of the GLORY cash recycler in action. The first was in a bank setting to prove the recycler solution and the recyclers functionality in handling cash. The second demonstration occurred at a test lab facility at a major US bank that showed the actual RGB-300 iCR intelligent cash recycler, along with the software specifically designed for their retail applications.
Kris Kamp, Holiday World Director of Cash Control and Admissions

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SDRC-100 Eight Recyclable Modules Approximately 17,600 recyclable coin capacity with a 5,000 coin collection drawer and a 1,000 coin unassigned denomination collection. Designed to meet the recycling demands of cash rooms. Fast and Accurate Processing Up to 900 coins per minute means faster processing of deposits saving both time and money. Enhanced Security The closed coin management design provides for enhanced security. No need to remove coins at end of day. Innovative Design Advanced compact design provides for placement in almost any space.

RBG-300 iCR The Largest Capacity of Recyclable Notes in the Industry Approximately 9,900 recyclable note capacity and a secure 4,500 note deposit only collection drawer provides for fewer change orders and armored pickups. Larger capacity designed to meet the high demands of cash rooms. Treasury Management Recycler Processes cash drawers creating cash inventory. Communication directly to bank or armored courier to provide processing of cash drawers, provisional credit and till replenishment. Increased High Speed -- Highest Speed in the Industry 10 notes per second deposit and withdraw means faster processing of deposits, withdraws and bill exchanges saving both time and money. Internal Auto Verification Performs internal automatic verification to ensure balanced cash inventory.

ABOUT HOLIDAY WORLD

Since 1946, the Koch family of Santa Claus, Indiana, has entertained millions of guests at their theme park, the worlds first. Originally called Santa Claus Land, the park has expanded over the years and now includes both a theme park and water park, called Holiday World & Splashin Safari. Famous for extreme wooden roller coasters, a huge water park, record-breaking rides and slides, plus the industrys cleanest grounds and friendliest staff, Holiday World offers an over-the-top guests experience with free soft drinks, sunscreen, Wi-Fi and parking. Throughout its existence, Holiday World has set high standards for the theme park industry, with a steadfast adherence to the values established in the companys cornerstones: safety, service, cleanliness and friendliness. For more information, visit the parks website at www.holidayworld.com or call 1-877-463-2645.

ABOUT GLORY (U.S.A.) INC. GLORY is the world leader in the design and manufacture of Cash Management Solutions. GLORY (U.S.A.) Inc. is a subsidiary of GLORY LTD. We design, manufacture and service our own product. Our GLORY engineering and design team is dedicated to producing the innovative quality products that your business needs to grow and prosper. Equally important, GLORYs dedicated support team is prepared to provide our customers with best in class service before, during and after the sale. GLORY innovative currency dispensers, cash recyclers, cash sorters and currency processing equipment are used worldwide by financial institutions, major retailers and the gaming industry. GLORY also produces casino kiosks with ATM functionality designed specifically for the US gaming industry. Our customers can depend on GLORY to provide the solution needed to thrive in todays challenging business environment. To learn more about GLORY products please visit www.gloryusa.com. And register online at www.gloryquality. com to hear from industry experts and read success stories about GLORY solutions. Corporate Headquarters 10 York Avenue, West Caldwell, NJ 07006, Tel: +1 (800) 999-4510 / Fax: +1 (973) 228-7114 Nevada Region 2057 E. Maule Avenue, Las Vegas, NV 89119 Tel: +1 (888) 439-8262 / Fax: +1 (702) 252-0645 System Product Engineering and Support Center 11205-A Knott Avenue, Cypress, CA 90630 Tel: +1 (800) 897-1879 / Fax: +1 (714) 897-9415

Copyright 2012 GLORY (U.S.A.) Inc. GLORY is a registered trademark of GLORY LTD. iCR and GLORY product names used herein are trademarks of GLORY (U.S.A.) Inc. 10/2012.1.

GLORY SUCCESS