Emotional Intelligence

Anyone can become angry-that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-that is not easy.
ARISTOTLE, The Nicomachean Ethics

What is EQ or EI??
A self-perceived ability to identify, assess, and control the emotions of oneself, of others, and of groups.

How important is Emotional Intelligence to performance?

According to John Kotter of Harvard Business School,
Because of the furious pace of change in business today, difficult to manage relationships sabotage more business than anything elseit is not a question of strategy that gets us into trouble, it is a question of emotions. Research tracking over 160 high performing individuals in a variety of industries and job levels revealed that emotional intelligence was two times as important in contributing to excellence than intellect and expertise alone.

The Highs and lows

Difference between High and Low EQ individuals

The Highs and Lows High EQ

High EQ individuals are independent Aware of their emotions They are not afraid to express their feelings

Tendency to feel optimistic

Emotionally resilient Negative feelings never dominate them Balance feelings with logic, reason and reality

The Highs and Lows High EQ

An individual with High EQ would demonstrate the following
Great interpersonal relationships
Enhanced decision making The ability to take criticism Great listener and communicator Take initiatives, show responsibility and commitment towards goals They stimulate motivation Empathy Unlimited

Highly adaptable to different sets of environments

Stress busters Big time!

Low Emotional Intelligence

LOW EQ LEADS TO UNHAPPINESS : AS SEEN IN THE FEELINGS OF: Anger/ Fear Disappointment Frustration Guilt Failure Emptiness Victimisation Bitterness Dependence Lethargy Loneliness/Depression

Signs of Low EQ
Doesn't take responsibilities for his feelings; but blames you or others for them. Can't put together three word sentences starting with "I feel..." Can't tell you why he/she feels the way he/she does, or can't do it without blaming someone else. Attacks, blames, commands, criticizes, interrupts, invalidates, lectures, advises and judges you and others.

 Often begins sentences with "I think you..." Lays guilt trips on you. Withholds information about or lies about his feelings. (Emotional dishonesty) Lacks integrity and a sense of conscience. Carries grudges; is unforgiving. Plays games; is indirect or evasive Is rigid, inflexible; needs rules and structure to feel secure.

 Is insensitive to your feelings. Has no empathy, no compassion. Is not emotionally available; offers little chance of emotional intimacy. Does not consider your feelings before acting. Is insecure and defensive and finds it hard to admit mistakes, express remorse, or apologize sincerely. Avoids responsibility by saying things like: "What was I supposed to do? I had no choice!

 Holds many distorted and self-destructive beliefs which cause persistent negative emotions May be overly pessimistic; may invalidate others' joy. Or may be overly optimistic, to the point of being unrealistic and invalidating of others' legitimate fears. Frequently feels inadequate, disappointed, resentful, bitter or victimized.

 Locks himself into courses of action against common sense, or jumps ship at the first sight of trouble. Avoids connections with people and seeks substitute relationships with everything from pets and plants to imaginary beings. Is a poor listener. Interrupts. Invalidates. Misses the emotions being communicated. Focuses on "facts" rather than feelings.

The Ceat Shock

What could happen! Post the mishap that was to occur a friend/ colleague calls Assumptions I'll get back or call you back soon. Or he blasts the person or employee for calling him when he is disturbed.

SSB Interview
5 day testing Screening: verbal and non verbal(logic interpretation). Psychological tests: TAT, WAT, SRT, personal information. GTO(ground testing officers test): individual obstacle, strategy implementation, extempore, group discussion, progressive group task, half group task, individual command task. Interview. Conferencing

Situation Reaction Test(SRT)

If Someshs father and his business partner have a dispute, the business partner injures Someshs father. Somesh is at his hostel. he would. various feelings expected in the scenario Negetive: anger, revenge, timidness, sadness, retreat Constructive: controlling, analyzing, enquiry, legal action, comforting.

 Somesh had an important exam and had to travel by train, after the train started he realized that he forgot his purse which contained ticket, he had no money too, he prepared for two years for the particular exam and had to give it, he would.. Somesh was walking in the forest and he noticed that someone was following from behind.

THEMATIC APPRECIATION TEST(TAT)

EI in Work Place(Case-3)
Self Awareness
Recognize emotions.

Self-Management
Control on Emotions.

Social Awareness
Ability to sense, control and react to others emotions.

Relationship Management
Effects on co-workers.

Introduction to the EBW

The Emotions and Behaviours at Work Assessment (EBW) is a validated psychometric measure
Provides feedback on a person's preferred behavioural style and Emotional Intelligence. I

The EBW measures the eight emotional behavioural clusters or 'scales'.

Decisiveness

Influence
Motivation Self Awareness Conscientiousness

Adaptability

EBW

Empathy Stress Resilience

RAGHU KV
Raghu may at times find the day-to-day pressures of life a little overwhelming but this may make him more aware of, and sensitive to, the way that stress affects others. Raghu may be slightly more cautious than most when making decisions, perhaps postponing the decision until he has all the information he requires and has time to evaluate the situation fully, or deferring to others.

NIKHIL PAUL
Nikhil may find the day-to-day pressures of life more difficult to manage than many and this may make him more aware of, and sensitive to, the way that stress affects others. Nikhil is prepared to make decisions and accept responsibility but is equally happy deferring this to others.

JOSHUA
Joshua may at times find the day-to-day pressures of life a little overwhelming but this may make him more aware of, and sensitive to, the way that stress affects others. Joshua is prepared to make decisions and accept responsibility but is equally happy deferring this to others

SKILLS TO DEVELOP EQ
EQ Skill 1:Ability to quickly reduce stress EQ Skill 2:Ability to recognize and manage your emotions EQ Skill 3:Ability to connect others through non verbal communication EQ Skill 4:Ability to use humor and play to deal with challenges EQ Skill 5:Ability to resolve conflicts positively and with confidence

Conclusion..

Case for EI
Helps for effective interpersonal skills Helps to channel the creativity of a person Helps to understand a persons mental stature

Case against EI
Not a form of intelligence Very low predictive value Susceptible to faking Difficult to understand for all

Emotional Quotient or Intelligence is perfect in use if the person who uses it understands the concept to the right degree and applies in the right sense. At the same time there is a higher possibility of misusing EQ due to lack of understanding, knowledge or even due to less convincing power.

THANK YOU