Student Gap Assessment for

BSBLDR511 Develop and use

emotional intelligence
 Task 3

• EQ Assessment Checklist
Emotional Intelligence (EQ)
• Role Play
• Cultural Expressions Plan

Instructions to Student
For students to be assessed as being able to use emotional intelligence (EQ) of self and
others to enhance team performance, students will need to complete the:

• EQ Assessment Checklist
• Role play
• Cultural Expressions Plan

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BSBLDR511 Develop and use emotional intelligence Gap Assessment
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EQ Assessment Checklist Instructions to Students.
Please complete the EQ Assessment Checklist below and hand this to your assessor.
Student’s name

Assessor’s name

Unit of competency BSBLDR511 Develop and use emotional intelligence

Assessment period Start date: End date:

Time 30 minutes

Instructions Rate each question below on a scale of 1-5, according

to how true it is of you. Write the appropriate number in
the space before each question.
1 – never 2
– rarely
3 – sometimes
4 – usually
5 - always

Use numbers that correspond to the scale below, and

provide comments for each section.
I am… Scale Comment by student
Number
aware of the physical reactions (twinges, 4
aches, sudden changes) that signal a “gut
reaction’ to myself and to others
able to admit my mistakes and apologize 3

able to recognise and respond to the 5

emotional states of others
able to let go of problems, anger or hurts from 2
the past and move beyond these
able to accurately perceive how others within 1
the team think of me during a particular
interaction
able to easily meet and initiate conversation 44
with new people
able to engage in an interaction with another 4
person and be able to acknowledge their
mood based on their non-verbal signals
able to take the initiative and move forward on 3
tasks that need to be done to help the team
out
able to deal in a calm and proactive manner 5
with the emotional displays of others
able to identify the emotional feelings of others 3
within the team

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able to use verbal communication skills in an 4
effective manner to interact positively with
others in the team
Explain how you have reflected on recognising and responding to the emotional state of
others by completing the EQ checklist, and how this understanding helps you to enhance
the team’s performance.

The student has completed the EQ checklist in full and performance was:

Satisfactory Not satisfactory

Student’s signature: ........................................................... date .............................

Assessor’s signature: ........................................................ date .............................

ROLE PLAY – EQ

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 You are required to carry out the following scenario to demonstrate your skills and
knowledge in

• Recognising and addressing the emotional strengths and weaknesses of

others
• Responding to the emotional states of co-workers and assess emotional
cues
• Applying techniques to demonstrate flexibility and adaptability in dealing with
others
• Demonstrating consideration of the emotions of others when making
decisions
• Recognising and responding to the emotional states of others’

Your assessor will provide you with a ‘team member’ from the group who will play
the role of a person who is angry and upset about the new work roles assigned, as
you have been promoted to a position that the other team member wanted in the
Instructions to
organisation.
the Student
The ‘team member’ will be using a role play scenario and you will be observed by
your assessor in:
• Recognising and addressing the emotional strengths and weaknesses of the
other person
• Responding to the emotional states of co-workers and assessing their
emotional cues
• Applying techniques to demonstrate flexibility and adaptability in dealing with
the other person when they are angry
• Demonstrating consideration of the emotions of others when making
decisions
• Recognising and responding to the emotional states of others’

Your assessor will be using the Observation checklist below to assess your
performance with this role play.

Observation Instructions: Your Assessor will be using the following Observation

Checklist whilst you complete the role play scenario.
Observation Checklist
Student’s name
Assessor’s name
Unit of competency BSBLDR511 Develop and use emotional intelligence
Assessment period Start date: End date:
Time 30 minutes
Describe the context and any
possible implications

During the demonstration of skills, did the Yes No Comment

student perform the following?

Recognise and address the emotional strengths

and weaknesses of the other person in the role
play

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BSBLDR511 Develop and use emotional intelligence Gap Assessment
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Respond to the emotional states of their coworker
and assessed their emotional cues

Apply techniques to demonstrate flexibility and

adaptability in dealing with the other person when
they are angry

Demonstrate consideration of the emotions of the

other person when making decisions

Recognising and responding to the emotional

states of others

Feedback to student:

The student’s observation performance was:

Satisfactory Not satisfactory

Student’s signature: ........................................................... date ............................ Assessor’s

signature: ........................................................ date ............................

Instructions to Students: You will be required to develop a Cultural Expressions Plan for
identifying and responding appropriately to a range of cultural expressions of emotions, by
using the template below. Your assessor will assess your understanding of cultural
expressions and developing a plan.
You will be required to:

• Detail each of the expressions identified in each of the images

• Describe how you will respond to each of these expressions whilst working within a
team environment

CULTURAL EXPRESSIONS PLAN

Images of expressions of Detail the Describe below how you will
emotion from different expressions that you respond to each of these
groups have identified expressions whilst working in a
https://www.pexels.com/ in each of the images team environment?

Here the girl seems Her expression can help in team

happy. She is confident work. The confident she have will
about her. be good for team as a whole

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BSBLDR511 Develop and use emotional intelligence Gap Assessment
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 In this image the To this I would conduct a fun game
person looks sad and so that his mind would change and
is much confused. he feels good about himself.

In this image the both This would be very harmful for

people are quarrelling. team environment. One of the
persons should be out from or can
convert their fight into healthy
competition.

Here the girl looks She can be bold in her decision

drizzle. She is bold. making. She can give a nice
solution to a problem

RESULTS SHEET - To be completed by the assessor

Student Name:

Trainer/Assessor Name:

Date of Assessment:

Unit of Competency: BSBLDR511 Develop and use emotional intelligence

Response
Tasks Not Comments
Satisfactory Satisfactory

Task 3

• EQ Assessment
Checklist

Task 3

• Role Play

Task 3

• Cultural Expressions
Plan

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BSBLDR511 Develop and use emotional intelligence Gap Assessment
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 Were source references provided? Y/N
Feedback to Student:

Student’s overall performance is:

 Satisfactory  Not Satisfactory
Is re-assessment necessary?
 Yes  No
Trainer/Assessor Signature: Date:

Student Signature: Date:

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BSBLDR511 Develop and use emotional intelligence Gap Assessment
Student Gap Assessment booklet
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