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An insite upon TQM & Six-sigma

An insite upon TQM & Six-sigma



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Published by MOLOY
The author, Prof Moloy Ghoshal, is the asst.prof of IPM-Kanpur and presently pursuing his PhD in this field.
The author, Prof Moloy Ghoshal, is the asst.prof of IPM-Kanpur and presently pursuing his PhD in this field.

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Published by: MOLOY on Feb 19, 2009
Copyright:Attribution Non-commercial


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(This paper has been published by
Central Board of Workers Education ,Ministryof Labour & Employment Govt. of India
on it’s 5
National Conference onQuality Management-March10-11/2007,New-Delhi.)
Globalization has intensified competition throughout the world, which force the organizations to look for the ways and means for improving their process sothat quality of their products and services improve, wastes reduce and custome satisfaction increases. To improve customer satisfaction is the goal of six sigma. Thoughit has been accepted as a strategy by foreign firms way back from mid 1980s; Indianindustries are still lacking interest, work-environment and resources to adopt it as acompetitive strategy.The Indian Statistical Institute( 
 ) ,with it’s vast hands-on experience in six sigmamethodology, assist organizations in integrating price meal quality efforts into an overall effective organization wide initiative that becomes a powerful leverage to takecompetition by horn. The present article tries to give an insight about TQM and idesabout how the companies should focus on some untapped areas to improve qualityconsistently and make it as a strategic advantages which would be difficult focompetitors to imitate.
INTRODUCTION:After the second world war the back-bone of Japanese economy was totally ruined andthe picture of American and European economy was also direction less. There was a allround frustration and confusion in the mind of industrialist. Within this environment of darkness, there appeared a silver line of hope in the form of a new concept,
Total QualityManagement,
popularly known as TQM ,by
Dr. W. Edward Deming
, regarded asmanagement guru in the field of quality revolution. The TQM philosophy continued toemerge under the guidance of Dr. Deming who believed, quality management should be pervasive and should not be confined on merely sorting good products from the bad.Dr. Deming believed that the responsibility for quality should be shared by every one inthe organization- the suppliers, the workers & the implementers i.e middle-levelmanagement and obviously the CEO, the decision maker- it’s not like the old concept of quality, that only the production department is responsible to maintain the quality of a product.So if we define TQM we can say in nut-shell – 
it is a cost effective system for integrating the continuous quality improvement efforts of people of all levels in the organization todeliver products and services which ensure customer satisfaction.
TQM has emerged as a predominant management philosophy in USA, UK, Japan andother European countries. It based on a number of concepts like customer focus,continuous improvement, defect prevention and a recognition that quality responsibilityis shared by all of us(
The successful implementation of TQM requires a numbers of statistical tools andconcepts . Among those complicated statistical calculations and concepts which one getsthe momentum and became the synonym of world class quality is
What is six sigma
?Six-Sigma is a statistical measure for quantifying quality of a product, process or aservice. Today it is synonymous with world class.Six -Sigma provide a methodology for continuous improvement in everything we do.Six- Sigma is an organizational philosophy in establishing the belief of 
doing thingsright
first time and every time
. Generally Six Sigma stands for six standard deviations(sigma is the Greek letter used to represent standard deviation in statistics) from mean.Six Sigma methodology provides the techniques and tools to improve the capability andreduce the defects in any process. To prevent defects it is important to know, what causes3 
Employee-empowerment Q-measurementEmployee-involvement TrainingValue- ImprovementTeam work  Think statistically Bench-MarkingRoot-causeCorrective actionSupplier TeamingSustained Mgt-Commitment

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