M
oses J.
L
ONGVIEW
Street Address
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777 Pine St. Austin, TX 77757
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(H) 555-555-5555
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(M) 555-555-5555
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www.blueresume.comTrack record of leadership, with excellent results in improving overall performance, driving revenue, andcreating profit growth. Expertise in call center management, including, outsourcing in domestic andinternational venues. Demonstrated ability to identify and troubleshoot critical issues impacting productivity,cost distribution, marketing, sales, and financial operations. Proven broad-based strengths andaccomplishments.
Areas of Strength Include
PROFESSIONAL EXPERIENCE
Sales Manager
Aarons Sales and Lease Ownership 2006 – CurrentRedesigned, sales processes yielding 42% increase in customer growth. Organized team focus group workshops thatwere instrumental in identifying areas negatively impacting key performance indicators
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Took company from sales losses in 2005 to a 25% profit in 2006.
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Created ad and marketing campaigns using six sigma processes, driving record breaking sales
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Outlined company processes using flow charts to determine areas of opportunity
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Identified process breaks and created working solutions to eliminate problem areas
Performance Manager
ClientLogic / WOW Internet & Cable – T-Mobile 2003 – 2006Restructured client quality operations resulting in a 18% improvement in quality scores and a 25% improvementin absenteeism. Redesigned account quality though six sigma processes and strategic planning. Managed accountprocess and quality for over 100 customer service representatives. Reported to Regional Site Director.
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Reorganized account support structure reducing company costs by 10%
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Transitioned account focus to include sales, improving employee moral and account margins by 3%
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Created six sigma strategy outlines to determine areas of opportunity
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Formed focus group teams to provide continued improvement on key performance indicators
Performance Manager
Spherion / MCI World Com - AT&T 1999 – 2003Redefined management coaching models reducing training costs by 18%. Developed reporting that outlined keyarea’s of opportunity for company performance. Organized and implemented improvement strategies based onopportunity areas.
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Reduced attrition by 25%
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Improved employee satisfaction surveys by 15%
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Hit profitability goals 8 consecutive quarters
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Reduced absenteeism by 15%
SENIOR MANAGEMENT PROFESSIONAL
~ Performance Manager from Entry-Level to Executive ~~ Builds and Motivates Strong Teams That Perform ~
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P&L Management
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Planning & Budgeting
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Cost Controls
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Retention Strategy
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Sales/Business Development
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Bidding, Negotiation
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Marketing
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Analysis
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Quality Control
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Organization Reconstruction
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Process Re-Engineering
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Team Building/Motivation
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Sir, please mail this book & other related books which You have with You to aditya1764@gmail.com. Thanx in Advance.
Pls send me a copy riyazsyedmba@gmail.com
Sir please send me book to swetal_at@yahoo.co.in
and i guess 1 more thing should be added in this if we able to pass on info abt d different opening in companies then it would be gr8
plz forward me 1 copy also to sastendrasingh@gmail.com
plz send me a copie to akramabu6@gmail.com
This is great.Pls send me a copy to bmjoof@gmail.com. Thanks in advance!
sir,would u pls send this resume sample on vkd2754@yahoo.com