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Catalyst Complaint Cover Page

407951

Complaint
Number 407951 Date 5/1/2012 Status Assignee Actual Savings Amount Disputed Estimated Savings Closed Holbrook, Ruth E $0.00 $1,038.53 $0.00

Location Bellingham - Consumer Protection Division NAICS 541920-Photographic Services

Complainant
Name Dipak Prasad Mainali 10890 E Dartmouth Ave #5 Denver, CO 80014 Phone Day (720) 885-8123 Phone Evening Email (720) 885-8123 dpmainali@yahoo.com

Respondent(s)
Name Getty Images 605 5th Ave S Ste 400 Seattle, WA 98104 Contact Phone (206) 925-6753 Toll Free Email copyright.complian ce@gettyimages.co m

Referral(s)
Name Contact Phone Contact Phone Email

Practice(s)
Code 019 300 Practice Inadequate Disclosure Excessive Price or Charge

Activities
Date Added 5/4/2012 5/4/2012 5/7/2012 5/14/2012 Activity Type Email to Respondent Email to Complainant Email from Complainant Email from Respondent Activity R First Letter to Respondent To: copyright.compliance@gettyimages.com C First Letter to Consumer To: dpmainali@yahoo.com

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Date Added 5/15/2012 5/15/2012

Activity Type Email to Complainant Resolution-UNADJUSTED

Activity Csup Closing Unadjusted To: dpmainali@yahoo.com

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Catalyst Report
Complaint Description
Description To Whom it may concern, Dear Sir/Madam. Colorado Attorney General's office advised me to report this problem to the Washington State Attorney General's office. In summer of 2011 a College student designed website for me, apparently he had used a 2x2inch size photo from internet. But few months later the picture was removed from my website. In February of 2012 I received a letter from Gettyimages saying unauthorized use of Getty Images' Photograph. The price of the photograph is $965 and Tax is $ 73.53. I called the customer service to dismiss the charge but it was refused, then I wrote an email to president of Gettyimmage explaining the situation and dismiss the charge, I did not get reply regarding the request. Few weeks ago again I got another letter saying I need to pay $1038.53 I wanted to see why they are asking this huge money so I typed the Eyebrow threading image in the internet to see if the price is mentioned for the picture, I located the photo in yahoo search, it say anything about the price, there is no sale advertising for the photo, there is no link in the photo that takes me to the gettyimmages website, there is no check out area to purchase the photo. I have not made any profit from this photo in any way or form, I have not sold this photo, and it was not used by me, the website was designed by a college Student and the photo was removed. I would like to request the Washington State Attorney General's office to dismiss the charge against me. Thank You So Much. Sincerely: Dipak Mainali Expected resolution details: Please dismiss this charges.

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