Junos Pulse for Google Android

User Guide

Release

3.0
January 2012 R2
Copyright 2011, Juniper Networks, Inc.

Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice. Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785. Copyright 2011, Juniper Networks, Inc. All rights reserved.

M1/10/12

ii

Copyright 2011, Juniper Networks, Inc.

Table of Contents
Downloading and Installing Junos Pulse ........................................................... 1 Available Junos Pulse Features...................................................................1 Adding a Secure Connection ............................................................................ 2 Connecting....................................................................................................... 4 Viewing Connection Status Icon ................................................................ 4 Viewing Connection Status Screen............................................................. 4 Using Security Features.................................................................................... 6 Registering Security ................................................................................... 6 AntiVirus ................................................................................................. 10 Malware, Prohibited Application, and Suspicious Application Detection .. 12 Monitor and Control ................................................................................ 17 Back Up Data........................................................................................... 18 Security Settings ...................................................................................... 19 Anti Theft Features......................................................................................... 20 Uninstalling or Clearing Data ......................................................................... 21 User Interface Modes ..................................................................................... 22 Device Feature Support.................................................................................. 23 Technical Support .......................................................................................... 24 Known Issues and Limitations ....................................................................... 24

iii

iv

Installing and Using Junos Pulse for Google Android

Junos Pulse lets you access protected network resources from your Google Android device. It also protects your device against viruses and malware, and includes tools to reduce the inherent risks of a lost or stolen device. Additional information for Junos Pulse, including information on supported platforms, can be found at http://www.juniper.net/support/products/pulse/mobile/

Downloading and Installing Junos Pulse

Use the following instructions to download and install Junos Pulse software on Google Android devices.

Informational Note: The Junos Pulse client is available from the Android Market
application store. 1. 2. From your Android device, download the Junos Pulse software directly to the device. Once downloaded, Junos Pulse installs automatically. Once the application has been downloaded and installed, the Junos Pulse icon appears in the applications menu. See Figure 1 on page 1.

Figure 1: Junos Pulse in the Applications Menu

3.

The first time you start Junos Pulse, the End User License Agreement appears. You must Accept the license to begin using Junos Pulse.

Available Junos Pulse Features

Informational Note: Your administrator decides which Junos Pulse features are
available to you. While all available features are described in the following sections, you may not see them all. Refer to User Interface Modes on page 22 to understand the differ UI modes and their corresponding feature sets for Junos Pulse. Junos Pulse can include the following features (see Figure 2 on page 2):
Copyright 2011, Juniper Networks, Inc. Downloading and Installing Junos Pulse 1

Connections: Lets you add, edit, and remove corporate network connections. Intranet: Provides Web links configured by your administrator. Email: Launches your email application. Security: Provides access to security features. Status: Lets you view, delete, and email log files, which you might need to do in a troubleshooting operation. The log files show all security incidents, such as virus scan times and viruses discovered. If you have an established VPN connection, you can also view the status of that connection from this screen. About: Provides software version information.

Figure 2: Available Features

Adding a Secure Connection

Junos Pulse uses your devices 3G, 4G, Edge or WiFi connectivity to establish an authenticated connection to a protected network. You can add a connection for each different network to which you connect. This is a secure VPN connection to your corporate network. To define a connection, do the following: 1. 2. 3. Start Junos Pulse. Select Connections (see Figure 2 on page 2). Select Add Connection (see Figure 3 on page 3).

Adding a Secure Connection

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Figure 3: Add a Connection

4.

Enter the connection properties as follows (see Figure 4 on page 4):

Connection name: A descriptive name. URL: The Web address provided by your administrator. Uses Certificate: Select this check box if your administrator has provided you with a digital certificate. If you do not use a certificate, you may have to provide a username and password when you connect. Certificate Path: This box is available if you selected the Uses Certificate check box. Select Pick to browse to the certificate file. Key Path: This box is available if you selected the Uses Certificate check box. Select Pick to browse to the network key provided by your administrator.

5.

Select Create Connection. Your connection is now created and saved.

Copyright 2011, Juniper Networks, Inc.

Adding a Secure Connection

Figure 4: Create a Connection

Connecting
Once you have configured your connection, select the Connect button (see Figure 2 on page 2). If the Select Connection field does not default to the correct connection, you can select it from the pulldown menu. You may have to enter additional information required by your network when you are establishing a connection.

Viewing Connection Status Icon

The status of your current connection also appears at the bottom of the Junos Pulse window in the form of an icon. The appearance of the icon indicates whether the connection is active or inactive.

Active Connection

No Session

The active connection icon also appears in the status bar at the top of your device screen. When you close Junos Pulse, that icon remains visible as long as your VPN connection is active.

Viewing Connection Status Screen

When you have an established, full VPN connection (not all devices support full VPN capability), selecting the Status button in the main screen (see Figure 2 on page 2) displays VPN information similar to that shown in Figure 5 on page 5.

Connecting

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Figure 5: VPN Connection Status Screen

From the Notification bar, the following notification also appears when you have an active VPN connection. See Figure 6 on page 6.

Copyright 2011, Juniper Networks, Inc.

Connecting

Figure 6: VPN Notification

Using Security Features

The Junos Pulse Mobile Security Suite provides access to features that protect your device from malware and viruses and it allows you to backup your devices calendar and contact information to a central server. Junos Pulse Mobile Security is an optional feature that is enabled by your administrator. When it is enabled for your device, you must register your device with the Mobile Security Gateway before you can access the security feature set.

Registering Security
Your administrator can configure security registration for your device as automatic URL registration or as a manual registration process.

Automatic URL Registration

Automatic URL registration requires you to select a URL provided by your administrator. Once you click the URL, you are prompted to verify that the URL comes from a trusted source. When you click Yes from this prompt, the automated security registration process takes place. To register security features automatically, do the following: 1. 2. 3. Start Junos Pulse. Select the registration URL provided to you by your administrator via email, text message, or Web site. Because the automatic registration changes the security settings on your device, you should verify the validity of the URL. If you are certain the URL is trusted, select Yes when prompted (see Figure 7 on page 7).

Using Security Features

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Once you select Yes, your device is automatically registered for security features.

Figure 7: Automatic URL Registration Prompt

Manual Registration
In some cases, manual registration may also require you to select a URL provided by your administrator. Once you select the URL, you are prompted to verify that the URL has comes from a trusted source (see Figure 8 on page 8). When you click Yes in the registration prompt, the manual registration screen appears. The registration screen requires that you to enter information such as a license code provided to you by the administrator.

Informational Note: If you are using a WIFI-only device (i.e. such as a tablet with no
cellular service), the phone number field does not appear in the registration window. See Figure 9 on page 9. To manually register security, do the following: 1. 1. 2. 3. 4. Start Junos Pulse. Select the URL provided by your administrator via email, text message, or Web site. Verify the URL is trusted and click Yes when prompted. The registration screen appears (see Figure 8 on page 8). Optionally, enter an Email address and Password. (Email and password information is not used at this time.) Specify the License Code provided by your administrator.

Copyright 2011, Juniper Networks, Inc.

Using Security Features

5.

Your devices phone number appears in the Phone Number box. If the number does not appear, enter it manually including Country Code and Area Code without the international dialing prefixes: '00' or '+'. Do not use spaces, parentheses, or special characters. Valid phone numbers are between 11 and 15 digits (including country code). Select Register.

6.

Figure 8: Manual URL Registration Prompt and Registration Screen

Using Security Features

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Figure 9: WIFI only Device Manual Registration Example

Copyright 2011, Juniper Networks, Inc.

Using Security Features

Once youve successfully registered security features, the available features appear (see Figure 10 on page 10) and are now accessible from the Security button (see Figure 2 on page 2). Those features are as follows:

AntiVirus (and Malware Detection): Control antivirus activities and detect installed malware. Monitor and Control: View monitoring settings. Backup Data: Back up contacts and calendar information. Security Settings: Set scan intervals.

Informational Note: Your administrator can enable or disable security features. Figure 10: Security Features

AntiVirus
The AntiVirus feature protects your device by scanning all files and scanning secure digital (SD) cards to prevent device infections from malware that may have been stored on the card. To configure and run antivirus features: 1. 2. 3. Start Junos Pulse. Select Security. Select AntiVirus and configure the following (see Figure 11 on page 12):

Scan Memory Card on Insert: Scans the memory card for malware and viruses. Select the available button to Enable this feature. Scan application on install: Scans the files downloaded at /sdcard/download for malware. Select the available button to Enable this feature.

10

Using Security Features

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Virus Definitions updated on: Definitions are loaded when you register, and they are updated on a schedule set by the administrator. Select Update Now to update definitions manually. Last scanned for viruses: This field may display one of the following results: Never: This is the scan status when a complete scan was never initiated. Blank: This is the scan status when a complete scan was initiated and it was cancelled or it is in progress. Timestamp: The timestamp of the last scan appears here when a scan has been completed successfully.

Scan all Files and Folders for viruses: Select Start Now to start a complete scan of device data. Select a File or Folder to scan for viruses: You can scan a selected file, folder, or the installed SD card. Click Select to open the component section screen, and choose a scan target. Scan installed applications for malware: Select Start Now to scan applications for malware. View Scan Results: Select Open to view the results of the most recent virus and malware scans. This button takes you to the Scan Results screen described in Scan Results Screen on page 12. View Allowed Suspicious App: Select Open to view the list of applications labeled suspicious that you have allowed. From this screen, you can change your mind and choose to not allow the listed applications. For more information, see page 16.

Copyright 2011, Juniper Networks, Inc.

Using Security Features

11

Figure 11: AntiVirus Configuration

Malware, Prohibited Application, and Suspicious Application Detection

Junos Pulse detects application malware by using blacklists containing known malware and by using heuristics to detect possible suspicious applications. Virus and malware device scans take place at regular intervals determined by your administrator. Scans also detect applications that are not in compliant with corporate policies. These are applications that have been prohibited by your network administrator.

Scan Results Screen

If your administrator has enabled Antivirus for your device, the Scan Results screen lists the viruses, malware, suspicious applications and prohibited applications found on your device. If your device does not have Antivirus enabled, you only see the prohibited applications found on your device. Each available tab displays the files or applications that fall into the corresponding detection category. You can access the Scan Results screen in one of the following ways:

From the AntiVirus screen (see Figure 11 on page 12): Click the View Scan Results Open button. From the notification icon: The notification icon is present at the top of the Junos Pulse screen when any viruses or malware are visible in the Scan Results screen. Select the notification when it is present to open the Scan Results screen. From a device scan: When a scan finishes, if any viruses or malware are found, the Scan Results screen displays at the end of the scan.

12

Using Security Features

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Scan Results Tabs

A scan may detect and label an application as any of the following in the Scan Results screen:

Prohibited: This tab (see Figure 12 on page 13) lists the applications installed on your device that have been prohibited by your administrator. To remove a prohibited application, select the radio button beside the application name and click the Uninstall button. If you do not uninstall applications that are prohibited, the notification icon continues to appear at the top of the Junos Pulse screen.

Informational Note: On some devices, Junos Pulse can automatically uninstall

applications that are prohibited.

Figure 12: Scan Results Prohibited Tab

Copyright 2011, Juniper Networks, Inc.

Using Security Features

13

Malware: This tab (see Figure 13 on page 14) lists the applications installed on your device that are known to be malware. To remove malware, select the radio button beside the application name and click the Uninstall button. If you do not uninstall applications that are found to be malware, the notification icon continues to appear at the top of the Junos Pulse screen.

Informational Note: On some devices, Junos Pulse can automatically uninstall

applications that are found to be malware.

Figure 13: Scan Results Malware Tab

14

Using Security Features

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Suspicious: This tab (see Figure 14 on page 15) lists the applications installed on your device that appear to be suspicious. The suspicious label is applied to an application when a set of heuristics determine that the application may be malware. For suspicious applications, you are given the option of allowing the application or uninstalling it. To allow a suspicious application, select the radio button beside the application name and click the Allow button. You must also click Yes to confirm the Allow action. To uninstall a suspicious application, select the radio button beside the application and click the Uninstall button. If you do not uninstall or allow applications that are found to be suspicious, the notification icon continues to appear at the top of the Junos Pulse screen.

Figure 14: Scan Results Suspicious Tab and Allow Prompt

Copyright 2011, Juniper Networks, Inc.

Using Security Features

15

Allowed Suspicious applications: When you allow a suspicious application, you are provided with a separate screen from which to manage suspicious applications in case you change your mind and want to uninstall an allowed application at a later time (see Figure 15 on page 16). By selecting the check box beside the application name and clicking the Do not allow button, you can move the allowed application back to the Suspicious tab. The allowed applications screen is accessible from the AntiVirus screen View Allowed Suspicious App Open button. (see Figure 11 on page 12).

Figure 15: Allowed Suspicious Applications Screen

16

Using Security Features

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Viruses: This tab (see Figure 16 on page 17) lists the viruses found during the last scan. It is recommended that you delete viruses when they appear here.To delete the virus from your device, select the check box beside the virus name and click the Delete button. To delete multiple viruses at one time, select the Check All button and then the Delete button.

Figure 16: Scan Results Viruses Tab

Monitor and Control

The Monitor and Control screen lets you view your current Junos Pulse settings as well as events and log files. To use Monitor and Control: 1. 2. 3. Start Junos Pulse. Select Security. Select Monitor and Control (see Figure 10 on page 10).

The Monitor and Control screen shows the following settings. Monitoring

SMS: Inbound and outbound SMS messages are logged, including the sender, receiver and contents of each message. MMS: Inbound and outbound MMS messages are logged, including the sender, receiver and contents of each message (not including multimedia). Voice: Call history events are logged, such as initiated outgoing calls and received incoming calls (call duration is not recorded, but the remote phone number is noted.)

Copyright 2011, Juniper Networks, Inc.

Using Security Features

17

Log images/pictures: If enabled from the server, the images downloaded or captured on the device are turned into thumbnail images and uploaded to the server. This occurs immediately and is not dependent on log limits.

Logs:

Event limit: When the total number of events (SMS, email, voice, MMS) crosses this threshold, the full suite of logs is uploaded to the server. File size limit: When the total combined file size of all logs (SMS, email, voice, MSS) crosses this threshold, the full suite of logs is uploaded to the server. Note that SMS messages are generally several hundred bytes in size. Emails are usually 2KB or larger (no attachments included). And voice messages are typically 200 hundred bytes.

Control:

Periodic GPS updates: This update period is configured on the server. This setting periodically queries the device position and uploads that information to the server for tracking purposes. Block calls: When enabled, blocks all outbound calls.

Back Up Data
Junos Pulse Mobile Security backs up contact and calendar appointment information to a central location. To restore data, you must contact your administrator. The administrator initiates a restore in the form of an SMS command that tells your device to contact the server to retrieve your backup. To back up device data: 1. 2. 3. Start Junos Pulse. Select Security. Select Backup Data (see Figure 10 on page 10). The backup begins (see Figure 17 on page 19).

To restore device data, contact your administrator.

18

Using Security Features

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Figure 17: Backing Up Data

Security Settings
Security settings are configured by your administrator, and changes are downloaded to your device. You may change security setting updates and scanning intervals by doing the following: 1. 2. 3. 4. Start Junos Pulse. Select Security. Select Security Settings (see Figure 10 on page 10). Optionally set the following (see Figure 18 on page 20):

Update security settings: You can specify how often your device contacts the Junos Pulse server for updated settings. To perform an immediate update, select Update Now. Automatically scan device: This setting is configured by the administrator and you cannot change it.

Copyright 2011, Juniper Networks, Inc.

Using Security Features

19

Figure 18: Security Settings

Anti-Theft Features
There are a number of measures that can be taken to protect your device if it is lost or stolen. To activate anti-theft features, contact your administrator. Those features include:

Lock Handset, Unlock Handset, Wipe Handset These features perform differently on different Android OS versions as follows: On Android OS 2.2 and higher

Lock and Unlock Handset If the Device Administrator function is activated, the only way to unlock the device is to send an unlock command from the server. If the Device Administrator function is not activated, the device can be unlocked when an unlock command is sent from the server or by entering the password configured during manual registration. Emergency Call ButtonWhen the device is locked, an Emergency Call button is available from the unlock screen. You can make an emergency call, to 911 for example, when you select this button and enter an emergency number.

SIM Change or RemovalIf the Device Administrator function is activated and Wipe is enabled, a wipe command sets the device back to factory settings. No lock is performed. If the Device Administrator function is not activated and the SIM card is removed or changed, the device switches on GPS Theft Mode, Monitor & Control logging, and the device is locked.

20

Anti Theft Features

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Wipe HandsetIf the Device Administrator function is activated, a wipe command sent from the server sets the device back to factory settings. If the Device Administrator function is not activated, a wipe command deletes scheduling, contact and task information, SMS messages, and the memory card.

On Android OS 2.1

Lock and Unlock Handset Locks the device until such time that an unlock command is sent from the server or by entering the password configured during manual registration. Emergency Call ButtonWhen the device is locked, an Emergency Call button is available from the unlock screen. You can make an emergency call, to 911 for example, when you select this button and enter an emergency number.

SIM Change or RemovalIf the SIM is removed, the device switches on GPS Theft Mode, Monitor & Control logging, and the device is locked. If the SIM is swapped for another, the device does all the preceding actions, plus checks if Wipe is enabled, and can wipe sensitive device information automatically. Wipe HandsetDeletes scheduling, contact and task information.

Send BackupIf this data is not stored on the server, this feature gathers the backup information from the device and emails it to the email address provided in the registration process. GPS LocationIf your device is equipped with GPS, your administrator can locate your device. Device location is displayed on the Junos Pulse server. Alarm On and OffBlares a maximum volume alarm sound to locate the device in a nearby location. GPS Theft On and OffSends GPS updates to the Junos Pulse server on a 2 to 5 minute period to fine-tune GPS location if the device is stolen.

Uninstalling or Clearing Data

When you register your device for security features, you are registering with the Junos Pulse Mobile Security Gateway. In some cases, you may need to register your device with a different Junos Pulse Mobile Security Gateway after the initial registration or you may need to clear your devices Junos Pulse settings for another reason. You can accomplish this by uninstalling Junos Pulse or by manually clearing all settings as follows. 1. 2. or 3. To clear all Junos Pulse data, select the Clear data button. From the main menu, select Settings > Applications > Manage Applications > Junos Pulse. To uninstall Junos Pulse, select the Uninstall button (see Figure 19 on page 22).

If the Device Administrator function is activated, you can uninstall Junos Pulse by doing the following: 1. From the main menu, select Settings> Location & Security (or just Security on some devices).

Copyright 2011, Juniper Networks, Inc.

Uninstalling or Clearing Data

21

2.

Select Device Administrator and uncheck the Junos Pulse check box. Now you can begin the regular uninstall process.

Your administrator provides instructions for reregistering Junos Pulse.

Figure 19: Junos Pulse Application Info Screen

User Interface Modes

Your administrator can deploy Junos Pulse to your device with varying features sets available to you through the Junos Pulse UI. You can have a full UI with all possible Junos Pulse features visible to you or you can have a minimal or security UI that includes a subset of Junos Pulse features that are visible to you. The possible UI modes that your administrator can deploy to your device are as follows:

Full UI: The full UI includes all available Junos Pulse features as described in this manual. Minimal UI: The minimal UI includes the Junos Pulse splash screen, the EULA, and a Home screen that provides an About button. For supported devices only, detected viruses, malware, and suspicious applications are deleted automatically. If your device does not support automatic deletion, prompts are displayed periodically until you manually delete or uninstall the virus, malware, or suspicious application. Security UI: The security UI includes only the Junos Pulse security features and does not provide the ability to make VPN connections.

22

User Interface Modes

Copyright 2011, Juniper Networks, Inc.

Installing and Using Junos Pulse for Google Android

Device Feature Support

The following features are supported for Junos Pulse on Android Devices.

Table 1: Junos Pulse Feature Support for Android

Feature
Alarm On/Off Antispam Antivirus Application Inventory Application Removal Automatic Registration Backup/Restore Contacts & Calendar Contacts Log Device Identity Servers Enterprise VPN support Enterprise Web Portal Exchange provisioning Firewall GPS Location/Tracking GPS Theft On/Off Log Email Log Images Log MMS Messages Log SMS Messages Log Web Images Log Event/Size Limits Lock/Unlock Device Lock on SIM Change Malware Scan Interval Monitor and Control Report Passcode Requirements Policy Based Client UI Prohibited Applications Restrictions on device usage Scan card Scan device SCEP server support Update Profile Update Virus Definitions Voice Log VPN provisioning VPN strong authentication (PKI or 2FA) Wi-Fi provisioning

Supported for Android

Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes No Yes No Yes No Yes Yes Yes Yes Yes No Yes Yes No Yes Yes No Yes Yes Yes No Yes No

Copyright 2011, Juniper Networks, Inc.

Device Feature Support

23

Feature
Wipe Device Wipe on SIM Change

Supported for Android

Yes Yes

Table 2: Android Device Personal Data Erased by Junos Pulse Handset Wipe Command
Personal Data
Appointments Calendar Memos Calendar ToDos Call History Contacts Email Boxes Memory Card Notes SMS and MMS Tasks

Wiped on Android
No No No Yes Yes No Yes No SMS only No

Technical Support
For technical issues, contact your administrator.

Known Issues and Limitations

Android has limitations in its support for certificates. If you experience the "No cert" error, or if Junos Pulse closes unexpectedly when you try to connect, contact your administrator. At this time, you can only send log files to the administrator using email. No other methods are supported. Although Photo and Video Share appears as an option when you select Send Logs, it is not a valid method for sending logs. You should not select that option when sending log files to the administrator. When the device is locked by either the Handset Lock command or the Lock on SIM Change command, you may still be able to access the devices Home screen and the Notifications screen. If a device does not have cell service, it cannot receive commands. For example, if a device is connected only through WiFi, commands such as Lock and Wipe are not received by the device. If the Device Administrator is not activated, automatic removal of malware and prohibited applications, as well as the automatic application removal feature, are only available on certain Samsung devices. Please refer to the Junos Pulse Supported Platforms Guide for details.

24

Technical Support

Copyright 2011, Juniper Networks, Inc.

Index
A F
feature support chart .

. . . . . . . . . . . . . . . . . . . . .11 . . . . . . . . . . . . . . . .16 anti-theft features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 alarm on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 emergency call button . . . . . . . . . . . . . . . . . . . . . . . . . .20 GPS location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 GPS theft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 lock handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 send backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 sim change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20, 21 unlock handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 wipe handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 definitions update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 last scanned for viruses . . . . . . . . . . . . . . . . . . . . . . . . . .11 scan file or folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 view allowed suspicious app . . . . . . . . . . . . . . . . . . . . . .11 view scan results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 automatic application removal . . . . . . . . . . . . . . . . . . . . . .13 automatic URL registration . . . . . . . . . . . . . . . . . . . . . . . . . .6 available features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
allowed suspicious applications allowed suspicious applications screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

I
installation

.....................................1

L
license code

....................................7

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 manual registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 monitor and control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

malware applications malware detection.

N
notifications icon .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

P
prohibited applications

. . . . . . . . . . . . . . . . . . . . . . . . . . . 13

R
restore data

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

S
scan results

B
back up data

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

C
clear data connecting .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2, 4 add a connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 status icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 status screen, full VPN . . . . . . . . . . . . . . . . . . . . . . . . . . .4 URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

D
download application .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

E
emergency call button EULA .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 prohibited applications. . . . . . . . . . . . . . . . . . . . . . . . . . 13 suspicious . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 scan results screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 11, 12 secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 automatic URL registration . . . . . . . . . . . . . . . . . . . . . . . . 6 license code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 manual registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 register for . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 suspicious applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 allowed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
prohibited .

malware .

U
uninstall .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Index 1

Copyright 2011, Juniper Networks, Inc.

user interface modes .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

V
viruses

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

W
WIFI only devices.

................................ 7

Index

Copyright 2011, Juniper Networks, Inc.