CV Iva Goodone

Address Line 1
Address Line 2
Tyne and Wear
Post Code

Telephone: 0191 123456. Mobile: 07712 123456. Email: ivorgoodone@email.com

JOB TARGET : SALES MANAGEMENT
 B u s i n e s s D e v e l o p m e n t – Te a m l e a d e r s h i p – S a l e s – O f f i c e M a n a g e m e n t 
As a successful leader and manager of an effective sales office team, I have accomplished the
optimisation of administrative sales (business to business) and New Home Sales (business to customer)
whilst consistently exceeding targets in demanding environments. I am now looking for the next stage
in my career and to fully utilise my sales management skills in the field, for a company that offers a
genuine opportunity and rewards on merit.
AREAS OF E XP ERTISE
• Customer service • Sales and promotions • Administration
• administration
Exceeding targets • Stock / inventory control • Health & Safety
• Salesmanship • Team training / leadership • Recruitment
• Customer focus • Financial control • Computer literacy
• New sales campaigns • Invoicing • Quality Assurance

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

SALES OFFICE MANAGER Jan 06 -

Present
Barratt Homes, Leicester
Britain’s largest house builder with 30 divisions strategically placed nationwide. Dealing with large
numbers of customers in the negotiation and selling of new homes. Handling all customer service
issues and related administration.
• Continued experience developed in all aspects of HR, staff development and personnel
administration. Maintaining accurate, up-to-date records for the Sales office staff.
• Helped design and implement strategies enhanced and improved the sales targets, including
promotional campaigns.
• Chairing meetings where the team performance is discussed and analysed in terms of customer
type, customer needs and market trends. Discussing and agreeing targets.
• Monitoring and evaluating team performances against the targets, ensuring targets are achieved.
• Ensuring that target achievement charts are displayed and kept up-to-date.
• Keeping staff up-to-date with the latest trends and developments.
• Monitor and control all non-conformance activity in the Sales Office.
• Carrying out performance reviews.
• Recruiting sales office staff in conjunction with the Head of Regional Sales in line with company
procedures, balancing short-term needs with long term goals.
• Training, directing and encouraging feedback from all team members whilst ensuring gaps are
identified and addressed.
• Experienced in measurement and analysis of call ratios, with promotions in changing the
mechanics of sales order office through to more of a sales upbeat environment.
• Exceeded budgeted completions and brought overdue exchanges to a minimum.

SALES NEGOTIATOR Jan 05 – Jan

06
Barratt Homes, Leicester
• Appointed to ‘own site’ within first week of joining.
• Carried out induction training on new recruits.
• Won many awards for sales, customer service and the ability to meet and exceed sales targets.
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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED)

CUSTOMER SERVICE CO-ORDINATOR Jun 03 – Jan 05

Schneider UK, Leicester.
• Managed the whole department in the Managers absence, administrating and selling a range services
within the customer services section.
• Met all targeted levels of Key Performance Indicators ( KPIs )whilst achieving excellent revenue and the
highest level of customer service was delivered.
• Helped deliver an increase of over 30 % on conversions.
• Liaising with engineers and major third party accounts.
• Trained new staff new products as part of new business sector campaign.
• Coached, leading and maximizing call efficiencies and performance.
• Became fully conversant with many software systems used to build and process customer orders.
• Introduced changes that freed-up previously abandoned telephone calls.

OFFICE MANAGER / SALES REPRESENTATIVE Jan 00 – Jun 03

Schneider UK (Techno Consumer Electronics).
• Established the office and all systems including the installation of services i.e. telephones, computer
equipment.
• Recruited and trained 8 staff.
• Trained Asda staff prior to the contract going in-house (June 2003).
As Staff Trainer/Developer: (experience gained in all aspects of HR/ personnel work).
• Evaluated training programmes for staff such as customer service and salesmanship.
• Delivered new training solutions that met the needs of the business and the people.
• Follow-up research concluded, improved budgets, increased profits, improved morale.

SALES ADVISOR Mar 99 – Jan 00

H Samuels, Leicester
Responsible for many aspects of the business from advising on sales of jewellery to staff training,
maintaining stock records and cash balances, security and property management. Providing the very
best customer satisfaction with full awareness of technical skills – watch repairs jewellery
manufacture and repairs.
• North West “Sales Person of the month” in December 1999 and 2nd place nationally.
• Consistently exceeded sales targets.
• Full knowledge, sales responsibility and control of over 3000 item headings including jewellery.
• Identified with customers’ needs by suggesting jewellery designs.
• Maximized sales through consistently promoting a culture of customer service excellence.
• Raised awareness and marketed the company by hosting special promotional sales evenings.
• Trusted key holder.

Interests and Pastimes:

Swimming, reading and home improvement, singing (I have compared Karaoke and provided singing and
entertainment to various clubs and public houses for over 9 years as part of my own successful business.)
Languages: Colloquial French. Marital status: Married. Driving: Full driving licence.
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