PROJECT MANAGEMENT P5608

APPRECIATION

Assalamualaikum and salam sejahtera, Thank God for the grace and permission, can we able to prepare a report for the

subject Project P5608 successfully. We would like to express our appreciation to those who have been involved directly or indirectly in completing this research. With the

cooperation of all team members, we also can be done to do our research for the final report project. We would like to express our gratitude to the Utusan Malayu Malaysia Bhd for their cooperation for giving information and allow us to do a research about the company

and also thanks to Madam Norlia bt Zakaria for providing guidance our research until succed this final project. Thank you.

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CONTENTS NO 1 TITLE 1.0 INTRODUCTION 1.1 OBJECTIVE 1.1.1 IMPLEMENTATION PROCEDURES 1.1.2 IMPLEMENTATION PERIOD 1.1.3 PROJECT SUPERVISOR 1.1.4 COMPANY BACKGROUND 1.1.5 DEVELOPMENT COMPANY 1.1.6 VISION AND MISSION 1.1.7 ORGANIZATION CHART UTUSAN MELAYU 1.1.8 PRESS-RELEASE ISSUE OF UTUSAN MELAYU 1.1.9 OBJECTIVES RESEARCH 1.2 PROBLEM AND ISSUE OF COMPANY PAGE 3 3 4 4 4 4 5 6 7 8 9 10 11 12 13-14

1.2.1 IDENTIFY ABOUT PROBLEM AND ISSUE. 1.2.1.2 MANAGEMENT OF WAREHOUSE 1.2.1.3 EXPLANATION ABOUT ISSUE AND PROBLEM 2 3 2.0 LITERATURE REVIEW 3.0 METODOLOGY 3.1 IMPLEMENTATION STUDY 3.2 SURVEY 4 5 4.0 RESULTS 5.0 SUGGESTIONS AND RECOMMENDATION 5.1 PACKAGING 5.2 MANAGEMENT OF ROLL PAPER 6 7 6.0 CONCLUSION 7.0 REFERENCE

15 16 16 17 21-35 36 36-40 41-43 44-45 46

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UTUSAN MELAYU MALAYSIA BERHAD

WAREHOUSE CASE STUDY

MANAGEMENT OF WAREHOUSE

1.0 INTRODUCTION The implementation of the Final Year Project is for students in their final semester (Semester 6) Diploma in Logistics & Supply Chain Management (DLS). The students were given a period of six (6) months to students the complete their opportunity to final year projects. theoretical

This final year project will give

practice their

knowledge to try to find solutions to the problems in logistics. Students will be assessed on their ability to make decisions, communicate with external parties, and implement all the learning has been studied by each student in three years. Final year project report preparation is very important to each student. It should be implemented to fulfill one of the conditions the award of Diploma in Logistics & Supply Chain Management (DLS).

1.1 OBJECTIVE The purpose of this final year project is to: i. ii. iii. To test students' skills in applying the skills. Dominated in the field of logistics management. Finding solutions to problems in the logistics faced by the logistics industries in Malaysia. iv. Introduce students to the methods and procedures of the study, data collection and information, and presentation of final project results. v. vi. Foster students' self-reliance during the process of completing final year project. Train students in making presentations of their projects last year.

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1.1.1 IMPLEMENTATION PROCEDURES Each project will be implemented in a group (maximum 5 students for each group) based on the type of research or design project. Project group, the scope of each team

member should be clearly stated to produce the best final year project report.

1.1.2 IMPLEMENTATION PERIOD Final year project Implementation period of is six (6) months while in Semester Six students. Students are required to present their final project proposal on Semester six (6) on the date set by the lecturer evaluation of the project. The implementation of the final year should be notified to the lecturer project evaluation from time to time to improve and update all project procedures performed.

1.1.3 PROJECT SUPERVISOR Each project will be supervised and monitored by two trainers that Madam Norlia Zakaria and Madam Mariati bt. Baharun. Lecturers will monitor the students along the way and the implementation of a final year project from time to time to ensure everything runs smoothly. Each group is given a different title by the lecturer. A lecturer will be given the responsibility to monitor three groups of students during the project implementation activities.

1.1.4 COMPANY BACKGROUND The Star Group Utusan Melayu Malaysia Berhad, was originally established in 1938 in Singapore as Utusan Melayu Straits Times Press Limited. The first newspaper was issued is on May 29, 1939. This newspaper was initially published using the Jawi script.

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1.1.5 DEVELOPMENT COMPANY After 20 years of operation in Singapore, Utusan Melayu Malaysia Berhad (UMMB) has moved its headquarters to Kuala Lumpur, in February 1958. Incorporated under the Act, the company was subsequently registered as Utusan Melayu Malaysia Berhad , in 1967. Messengers who became known as Star Group (Star Group) have grown more rapidly. Now, this group has more than 10 active subsidiaries in printing, advertising up to the Computer Systems Management. According to survey results by the Audited Bureau of Circulation (ABC) (Jan-June) and AC Nielsen in 2007, two Malay daily output of this group have the highest number of distribution and readership. Utusan Malaysia recorded average sales of 197.033 copies with 1,099,000 readers for each issue. Malaysia has recorded average weekly sales of 459.793 copies with 1,854,000 readers for each issue. This makes it the largest circulation newspaper in the country. Apart from the newspapers, there are some products that are also produced magazine. Four of the 12 magazines also reached the highest circulation of the Malay language magazine in 2007. Utusan Publications & Distributors Sdn Bhd (UP & D), a wholly owned subsidiary of The Star is publishing a book education from kindergarten up to university level UP & D is also the largest distributor in Malaysia for publications in and outside the country, particularly from the United States, Europe and Australia. In addition UP & D also has a dealer network of more than 300 bookstores and agents in Malaysia. Among the other services available in the Utusan Group are: 1. Post Video Production 2. Audio Production 3. Transport

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1.1.6 VISION AND MISSION

VISION a. Continue to develop and offer products and services through the application of innovative and quality technology. b. Establish an efficient, knowledgeable and motivated through a comprehensive human resource management. c. Continue to work the best industry practices and caring for the environment. d. Develop strategic alliances with local and foreign companies to create global channels through the latest technology to improve the market.

MISSION a) To continuously develop and offer innovative and quality products and services through the application of leading edge technology. b) To develop competent, knowledgeable and motivated work force through comprehensive human resource management. c) To adopt good industrial practices throughout the group whilst caring for the environment. d) To establish strategic alliances with local and foreign partners so as to acquire global access to leading edge e) Technology and increase market reach.

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1.1.7 ORGANIZATION CHART UTUSAN MELAYU

Tan Sri Mohamed Hashim Ahmad Makaruddin (Executive Chairman)

Datuk Mohd Nasir Ali (Group Executive Director)

Tan Sri Hussein Ahmad

Dato' Dr. Firdaus Haji Abdullah

Dato' Ab. Halim Mohyiddin

Datuk Abdul Aziz Ishak

Datuk Seri Ismail Yusof

Datuk Tengku Sariffuddin Tengku Ahmad

Sharina Saidon (Company Secretary)

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1.1.8 PRESS-RELEASE ISSUE OF UTUSAN MELAYU

The Utusan Group has published a number of newspaper readers who have their own fans since many years ago. These newspapers have a press which received higher among people in Malaysia to disseminate current issues in and outside the country, advertisements and so on. Among the leading source for The Star newspaper is Utusan Malaysia, Kosmo, Mingguan Malaysia and Kosmo! Sunday.

1.1.8.1 Utusan Malaysia

Utusan Malaysia, symbol of blue logos and trademarks used on this release. Utusan Malaysia was first published and printed in Jawi script when the group was founded in 1939. Utusan Malaysia is a media that has a distinct influence on the community to speak out about the British government's decision some time ago when the British ruled Malaya. Today's Utusan Malaysia has grown rapidly and become one of the newspapers as a source that can be trusted to disseminate news and information about news happening in or outside the country. There are 32 insertions with a new web site, newspaper inserts also offer interesting reading leisure, entertainment, fashion, music, health, technology and so on.

1.1.8.2 Kosmo

Compact-sized daily newspaper in Malaysia has been introduced by the Group Messenger with a fresh slogan of 'Contemporary Voices'. Kosmo newspaper is targeted specifically for the new generation of modern contemporary and active in all aspects of life. Printed in Malay Language, Kosmo presents a new concept that combines the newspapers and magazines that are ideal for all levels of society. This compact-sized newspaper to make it a practical and simple daily to bring readers and read anywhere.
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1.1.8.3 Mingguan Malaysia This paper has become one of the newspapers that have the highest readership among other newspapers in Malaysia. Malaysia became a weekly column highlighting current issues like politics, life, social and more. There are three slots for news in this newspaper is the news in the country, abroad as well as the latest entertainment 'Panca Indra'. Panca Indra is one of the popular supplement in the newspaper with 40 pages of this printed. Among the features of this compact newspaper is entertainment news, gossip, fashion, recipes and more.

1.1.8.4 Utusan Melayu Currently Malay newspaper was the only newspaper that the Jawi script readings are still in demand from customers. This newspaper favorable response in rural areas especially in eastern and northern coast. This newspaper first published once a month on each day of the first and third Monday of each month along with the Utusan Malaysia newspaper.

1.1.9 OBJECTIVES OUR RESEARCH

i. ii. iii.

To identify the supply chain distribution of the company. To identify the material handling and warehouse management of warehouse. To identify the roll of paper packaging in the company.

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1.2 PROBLEM AND ISSUE OF COMPANY Situational Audit Main problem that had faced by Utusan Melayu Malaysia Berhad (UMMB) company was about packaging and arrangement of roll paper in the warehouse. It is about less safe packaging of roll paper. When the roll paper sent to the company we had found that in most of times the roll paper often damaged, especially on the surface of the roll paper. Roll paper should have take a good care by packaging. As we know Utusan Melayu Malaysia Berhad (UMMB) just wrapping their surface of roll paper with the thin brown paper. It may easier for roll paper become damaged cause brown paper had a thin layer. Roll paper should have take good care by packaging, lack of packaging will cause of the roll paper easily get damage and company will be loss for it. Moreover, the roll paper is a most important thing to take care expecially for their quality because it is the main raw material to the company.

Secondly is about arrangement of roll paper in the warehouse. It can be seen where the roll paper is not systematically arranged. The warehouse is had not enough space for storing the amount of roll paper purchased for the year. The damaged of roll paper that unusing also store in same place with the roll paper may be used. The problems is lack of storing space. The warehouse had not enough space for storing all the roll paper in one times. The

arrangement of storing non effectively, it may happened of lack storing space in warehouse.

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1.2.1 Identify About Problem And Issue.

1.2.1.1 Packaging Problems

According to the UMMB research, the main sources of the problem that we had found that the less safe packaging of roll paper.

Packaging is the science, art, and technology of enclosing or protecting products for distribution, storage, sale, and used. Packaging also refers to the process of design, evaluation, and production of packages. Packaging can be described as a coordinated system of preparing goods for transport, warehousing, logistics, sale, and end use. Packaging contains protects, preserves, transports, informs, and sells. In many countries it is fully integrated into government, business, institutional, industrial, and personal use.

Safely refers to the creation and use of guidelines for the production of uniform, interchangeable components, especially for use in daily production.

Mistake in less of packaging, out dated packaging always occurs in industry. When distribute items and goods, it will be closely to the risk that items and goods possibility to damage. For example, in Utusan they sent their roll paper from port to the warehouse using the truck and the roll paper just wrapped in thin brown paper and it might be less of safety to the internal roll paper. If has some shaking and wetting the roll paper will be easily damage because paper just had a thin layer.

Figure 1.2.1 Roll paper

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1.2.1.2 Management Of Warehouse Arrangement Problems

According to the UMMB research, the another sources of the problem that we had found that the arrangement of the roll paper not systematic.

Warehouse management is a series of activities to plan, handle and control the inventory or stock to achieve the organizational objective of cost reduction.

The function of inventory and warehousing is to ensure that the needs of goods are available immediately upon request to enable continuous support to production or sales. Moreover, the efficiency in managing the inventory will determine the profitability of an organization.

Developing effective inventory control systems to reduce waste and stockout in manufacturing or service complex problems. The right amount of inventory is a necessary to the company. In addition, excessive inventory adversely affects financial performances.

All the manufacturing and services organizations are concerned with effective inventory planning and control. Inventory requires capital investment, handling and storage space. Although a firms operating costs and financial performance can be improved by reducing inventory , the risk of stockouts can be devastating to the customers. Therefore, companies must strike a delicate balance between inventory and customer services.

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1.2.1.3 Explanation About Issue And Problem

1. Less Safe of Packaging

The roll paper that is sent to the company are often damaged, especially on the surface of the paper roll. Roll paper should have take good care by packaging, lack of packaging will cause of the roll paper easily get damage and company will be loss for it. This is because the paper roll that sent using the truck to the company just wrapped in brown paper thin and less safe for the internal of newsprint. Therefore, If has some shaking, wetting or rock the roll paper it will be easily damage and cant be using back. Others than that, it give problem on handling, the roll paper with proper packaging can be carried easily for loading and unloading by forklift. Lack of packaging for roll paper might be problem in handling for loading and unloading for the roll paper.

Therefore it may give some affect to the company such as less profit. Once the packaging for roll paper has not enough, it can affect the operation and company will get less profit for the sales. Thus, it can cause damage of roll paper and make problem in relationship with customers. The newspapers are some of the customers daily need for getting knowledge and update for the news that happened from it. Lack of packaging for roll paper will reduce the sales for customers and customers will not support the company if cannot get the paper daily. Moreover, there are many procedures that must be done if the paper roll damaged. This making delayed the operation of raw materials for processing for the days. In the event of damage to roll paper during the admissions process into a warehouse, several procedure must be taken to get the insurance. Even the company can claimed for the damaged roll paper to the insurance company it may be late for taking some procedure and give affect to the daily operation of the newspapers.

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Figure 1.2.2 The damaged roll paper

2. Arrangement Of Roll Paper Problems

The unsystematic of arrangement in the warehouse also give a huge problems to the company. There are lack of space available in the warehouse (UMMB) . There are problems that had face by (UMMB) is sufficient to cover the amount of newsprint purchased for the year and for daily use. Therefore, can be seen where the roll paper is not systematically arranged and damaged newsprint arrangement also mixed with newsprint that be used. It may cause Lack of storing space. The store may not have enough space for storing all their roll paper. The arrangement of storing not effective, the space to store will be wasted and it happened lack of storing space in warehouse. This problem stems from the constraints of space in the warehouse storage of the paper roll. Therefore, the (UMMB) had to rent another warehouse site in Port Klang to meet newsprint. Costs such as rent warehouse, shipping and maintenance costs to be borne by the roll paper of (UMMB). This will cause the rate of annual budget (UMMB) will increase.

Figure 1.2.3 Arrangement in the warehouse

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2.0 LITERATURE REVIEW A warehouse is commercial buliding or large building for storage of good. Warehouses are used by manufacturer , importers , exporters , wholesalers , transport businesses, customs, etc. They are usually large plain buildings in industrial areas of cities and towns. They usually have loading docks to load and unload goods from trucksSometimes warehouses are designed for the loading and unloading of goods directly from railways, airports, or seaports. They often have cranes and forklifts for moving goods, which usually placed on ISO standard pallets loaded into pallet racks.

Warehousing refers to the activities involving storage of goods on a largescale in a systematic and orderly manner and making them available conveniently when needed. In other words, warehousing means holding or preserving goods in huge quantities from the time of their purchase or production till their actual use or sale. Warehousing is one of the important auxiliaries to trade. It creates time utility by bridging thetime gap between production and consumption of goods.Stored goods can include any raw materials, packing materials, spare parts, components, or finished goods associated with agriculture, manufacturing, maintenance equipment, packaging materials, work in progress and or commerce by Bill 2004.

Company also need to have knowledge and skill in the warehousing management to ensure goods layout are orderly and facilitate in/out process. According to James R Stock (2000) Companies also must need a knowledge of the method that can improve warehousing performance and a strategy for locating the goods.

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3.0 METODOLOGY This study is an action research was conducted on workers in the Utusan Melayu (Malaysia) Bhd This questionnaire has 15 questions to be answered by the respondents. a total of 26 respondents were involved in this survey.

3.1 IMPLEMENTATION STUDY The data collection process is done through quantitative methods by the form of questionnaires. Questionnaires were distributed to the employees. A total of 26 employee have answered the questions.

3.2 SURVEY The questionnaire was adapted from birch (1987) has been changing for suit to the worker for answering. Questions base on the Likert scale including objectives of this study is divided into three parts :iv. v. vi. To identify the supply chain distribution of the company. To identify the material handling and warehouse management of warehouse To identify the roll of paper packaging in the company

The items in Part A, B and C using five point Likert scale which is 1 as "Strong Disagree", 2 as " Disagree", 3 as "Neutral", 4 as "Agree and 5 as Strong Agree.

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PSP

Politeknik Seberang Perai Employee satisfication survey of storage facilities in the Utusan Melayu (Malaysia) Bhd To all employees that respected, hopefully Mr. / Mrs. Willing to spend more time to answer the questions in this form.

A. BACKGROUND RESPONDEND

1. Sex

Male

Female

2. Citizen

Malaysia

Noncitizen

3. Race

Malay Indian

Chinese Others

4. Age

13-20 years old 31-40 years old

21-30 years old 41 years old & above

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5. Working Experience

< 1 year 4-7 years

1-3 years > 7 years

6. Monthly Salary

< RM1500 RM3000- RM5000

RM1500- RM3000 > RM5000

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Instruction 2 : marks the best answer based on the likert scale. LIKERT SCALE 1 2 3 4 5

FEEDBACK

Strong Disagree

Disagree

Neutral

Agree

Strong Agree

To identify the supply chain distribution of the company. LIKERT SCALE 1 2 3 4 5

The condition of supply chain distribution from supplier until firm conducted.

Less of problem during distribute the roll paper to the firm.

Safety items function to protect roll paper from damaged or stolen.

The firm used various size of transportation.

The delivery of finish good based on schedule.

B 1

To identify the material handling and management of warehouse. The use of equipment in warehouse facilitate employee.

2 3

Storage system used facilitate to employee. The level of indicator of roll paper in the warehouse. (systematic way)

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4 Storage system that are been using easier for employee. 5 The storage space for store the roll paper enough. C 1 To identify the packaging of roll paper in the company. The qualities packaging of roll paper when reach to the firm in good condition. 2 The Forklift that are using for handling in warehouse safe for the roll paper to transfer to other places.. 3 4 Roll paper packaging have good quality . Rules and regulations are implement in the warehouse. 5 Good packaging play a major roles to protect roll paper.

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4.0 RESULTS

QUESTION A (1) : The condition of supply chain distribution from supplier until firm conducted.
45 40 35 30 25 20 15 10 5 0 1 2 Valid Neutral Valid Agree Valid Strong Agree

DIAGRAM 1

Scale Neutral Agree Strong Agree

Frequency Percent 8 11 7 30.77 42.31 26.92

Referring to figure A1 above, it was found that up to 26.92% strongly agree with the condition of supply chain distribution from supplier until firm conducted. In addition, 42.31% was agree. While there are 30.77% of employees who are unable to make decisions for this item yet research findings.

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QUESTION A (2) : Less of problem during distribute the roll paper to the firm.
45 40 35 30 25 20 15 10 5 0 Frequency Percent Valid Neutral Valid Agree Valid Strong Agree

DIAGRAM 2 Scale Neutral Agree Strong Agree Frequency Percent 10 10 6 38.46 38.46 23.08

Refer to Figure A2 above, it was found that up to 23.08% could strongly agree more with the less of problem during distribute the roll paper to the firm. In addition, 38.46% was agreed. While there are 38.46% of employees who are unable to make decisions for this item yet research.

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QUESTION A (3) : Safety item function to protect roll paper from damage or stolen.
70 60 50 40 30 20 10 0 Frequency Percent Valid Agree Valid Strong Agree

DIAGRAM 3

Scale Agree Strong Agree

Frequency Percent 9 17 34.62 65.38

Refer to the diagram A (3) above, it was found that as many as 65.38% of employees strongly agree to be determined by the selection of employees of safety item function to protect roll paper from damage or stolen, while 34.62% was agreed.

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QUESTION A (4) : The firm use various size of transportation

80 70 60 50 40 30 20 10 0 Frequency Percent Valid Agree Valid Strong Agree

DIAGRAM 4

Scale Agree Strong Agree

Frequency Percent 9 17 34.62 65.38

Refer to the diagram A (4) above, it was found that up to 73.08% of employees strongly agree to be determined by the selection of employees, while 26.92% was agreed with the firm use various size of transportation .

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QUESTION A (5) :The Delivery of finish good base on schedule

60 50 40 30 20 10 0 Frequency Percent Valid Agree Valid Strong Agree

DIAGRAM 5

Scale Agree Strong Agree

Frequency 14 12

Percent 53.85 46.15

Refer to the diagram A (5) above, it was found that as many as 53.85% of employees strongly agree to be determined by the selection of employees, while 46.15% was agreed the delivery of finish good base on schedule.

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QUESTION B (1) : The use of equipment in warehouse facilitate employee

60 50 40 Valid Neutral 30 20 10 0 Frequency Percent Valid Agree Valid Strong Agree

DIAGRAM 6

Scale Neutral Agree Strong Agree

Frequency 6 13 7

Percentage 23.08 50 26.92

Refer to the diagram A (5) above, it was found that as many as 26.92% of employees strongly agree to the use of equipment in warehouse facilitate employee, while 50% was agreed. There is a neutral 23.08% of employees make decisions that the use of equipment in warehouse facilitate employee.

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QUESTION B (2) : Storage system used facilitate to employee

60 50 40 30 20 10 0 Frequency Percent Valid Disagree Valid Neutral Valid Agree

DIAGRAM 7

Scale Disagree Neutral Agree

Frequency 13 8 5

Percentage 50 30.78 19.23

Refer to the diagram B (2) above, it was found that as many as 19.23% of employees agree to storage system used facilitate to employee, while 30.78% was neutral. There are several people that are disagree it is 50% of employees make decisions on the Storage system used facilitate to employee.

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QUESTION B (3) : The level of indicator of roll paper in the warehouse. (Systematic Way)
60 50 40 Valid Disagree 30 20 10 0 Frequency Percent Valid Neutral Valid Agree

DIAGRAM 8 Scale Disagree Neutral Agree Frequency 10 13 3 Percent 38.46 50 11.53

Refer to the diagram B (3) above, it was found that as many as 11.53% of employees agree to be determined by the selection of employees. There is a neutral 19.23% of employees make decisions on the findings the level of indicator of roll paper in the warehouse (Systematic Way) also show that the there are employees who Disagree 38.46 with the level of indicator of roll paper in the warehouse (Systematic Way).

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QUESTION B (4) : Storage system that are been using easier for employee.
45 40 35 30 25 20 15 10 5 0 Frequency Percent Valid Neutral Valid Agree Valid Strong Agree

DIAGRAM 9 Scale Neutral Agree Strong Agree Frequency 5 10 11 Percent 19.23 38.46 42.31

Refer to the diagram B (4) above, it was found that as many as 42.31% of employees strongly agree to be determined by the selection of employees, while 38.46% was agreed. There is a neutral 19.23% of employees make decisions on the storage system such completion the findings also show that the there are employees.

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QUESTION B (5) : The storage space for store the roll paper enough
70 60 50 40 30 20 10 0 Frequency Percent Valid Disagree Valid Neutral Valid Agree

DIAGRAM 10 Scale Disagree Neutral Agree Frequency 9 15 2 Percent 34.62 57.69 7.69

Refer to the diagram B (5) above, it was found that as many as 0% of employees strongly agree to be determined by the selection of employees, while 7.69% was agreed. There is 57.69% neutral workers make decisions on the storage space such completion the findings also show that the findings also show that there are employees who Disagree 34.62%.

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QUESTION C (1) : The qualities packaging of roll paper when reach to the firm in good condition

45 40 35 30 25 20 15 10 5 0 Disagree Neutral Valid Agree Series1 Series2

DIAGRAM 11

Scale Disagree Neutral Agree

Frequency Percentage 9 11 6 34.62 42.31 23.01

Refer to the diagram C (1) above, it was found that as many 23.08% of employees agree to be determined by the selection of employees. There is 42.31% neutral workers make decisions on the qualities packaging of roll paper when reach to the firm in good condition the findings also show that the findings also show that there are employees who disagree 34.62%.

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QUESTION C (2) : The forklift that are using for handling in warehouse safe for the roll paper to transfer to others place

50 45 40 35 30 25 20 15 10 5 0 Frequency Percent Valid Disagree Valid Neutral Valid Agree

DIAGRAM 12 Scale Disagree Neutral Agree Frequency 8 6 12 Percent 30.77 23.077 46.15

Refer to the diagram C (2) above; it was found that as many as 0% of employees strongly agree to be determined by the selection of employees, while 46.15% were agreed. There is 23.08% neutral workers make decisions on the forklift that are using for handling in warehouse safe for the roll paper to transfer to other places. The findings also show that there are employees who disagree 30.77%.

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QUESTION C (3) : Roll paper packaging have goood quality.
60 50 40 Valid Disagree 30 20 10 0 Frequency Percent Valid Neutral Valid Agree

DIAGRAM 13

Scale Disagree Neutral Agree

Frequency 13 5 8

Percent 50 19.23 30.77

Refer to the diagram C (3) above; it was found that as many as 30.77% of employees agree to be determined by the selection of employees. There is 19.23% neutral workers make decisions on the roll paper packaging have good quality. The findings also show that there are employees who disagree are 50%.

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QUESTION C (4) : Rules and regulation are implement in the warehouse
80 70 60 50 40 30 20 10 0 Frequency Percent Valid Agree Valid Strong Agree

DIAGRAM 14

Scale Agree Strong Agree

Frequency 19 7

Percent 73.077 26.92

Refer to the diagram c (4) above, it was found that up to 26.92% of employees strongly agree to be determined by the selection of employees, while 73.08% was agreed with the rules and regulation are implement in the warehouse.

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QUESTION C (5) : Good packaging play are major roles to protect roll paper.
120 100 80 60 40 20 0 Frequency Percent

Valid Strong Agree

DIAGRAM 15

Scale Strong agree

Frequency 26

Percentage 100

Refer to the diagram above C5, found that of 100% totally strongly agree with good packaging play are major roles to protect roll paper.

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5.0 SUGGESTIONS AND RECOMMENDATION 5.1 PACKAGING Utusan Melayu is major newspaper manufacturer in Malaysia. As a main producer, company should emphasize quality on raw material used to avoid any loss that would be borne. In addition, company should take action regarding these cases. Its to maintain the quality and to assure that consumer will receive a good quality of paper. Furthermore, company also may avoid from any loses. For instance, firm will no need to waste their time or cost to return and wait of good, which goods is damage because of packaging protection. When it comes to properly securing roll paper, there are no second chances. Slack action, impacts, and load shifts during transit can result in more than just damaged product. It may cause of customer dissatisfaction, rejected loads, added costs of having to replace, salvage pr dispose product, risk of employee injury and lost sales. Because of its weight and shape, roll paper presents unique challenges for safe shipping. So, solution to protect the roll paper must be considering. Below is the solution that may help the organization to avoid any loses in future. 1) Ream wrap Moisture-, water- and grease-resistant Printable Repulpable Recyclable FDA compliant

Ream wrap can protecting the Utusan Melayu paper roll and board sheets against moisture and dirty they also enhance Utusan Melayu earning power through increased productivity. Besides that, if Utusan Melayu use ream wrap it also can help the company replace costly, non-recyclable curtain coating, poly-laminated linerboard and plastic bags in many applications.

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2) Paper Roll Protectors Specifically designed to protect large rolls of paper can be stacked inside each other and reduce place easy to stored reduce damage caused by lift-trucks

Paper Roll Protectors is a simple solution for the expressed purpose of protecting valuable stored paper roll stock from lift truck damage. The protectors will protect on the damage caused by lift-trucks, wagons and carts in a crowded storage area. The fiberglass roll protectors are designed to be used with paper rolls stored in high traffic areas where damage is most likely to occur. We suggest Utusan Melayu might use services that are provided such as American

Paper Roll Protectors which the paper roll protectors are used nationally by paper mills, corrugators, warehouses and paper converters, printers, newspaper publishers, public

paper storage terminals. The roll protectors are heavy duty They have two hand-hold cutouts for easy handling and Fiberglass roll protectors are not recommended for use paper products. Furthermore, American Paper corrugators roll stock cost producers about printing rolls cost up to $ 5,000 each. Any

fiberglass construction. storage when not in use.

on tissue rolls or other personal Roll Protectors has told that 58"

$1,000. per roll and that 50" magazine damage

reduction afforded by our paper roll guards will reflect an immediate

savings for paper roll producers, corrugators, printers and others involved in the roll storage process.

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3) Special Roll Paper Pallet Standard and tailor-made Lightweight 100 % recyclable And environmentally friendly It has extremely high compression strength allows rolls to be handled by standard forklift

Special Roll Paper Pallet can be use in Utusan Melayu according to customer need and also suitable roll stakker in warehouse. Other than that, it is easy to handle which makes it user-friendly, less weight, savings in transportation and easy to dispose. Besides that, special roll paper pallet also can help the company to making savings in recycling costs, no need fumigation for pallet and accepted anywhere in the world without restrictions. It has extremely high compression strength and allows rolls to be handled by standard forklift. The pallets can be spot glued to roll to eliminate strapping and are recyclable. Utusan Melayu may contact Greif Company for they services.

4) Paper Roll Protections Angle board inner diameter (I.D.) and outer diameter (O.D.) protectors protect roll edges; damage caused by overhead handling equipment, hooks, truck chains and cable tie downs. Angle board I.D / O.D. protectors are constructed with preformed right angles that are notched and scored to readily conform to the inner / outer paper rolls. Both I.D. and O.D. protectors are available in

circumference of

standard and custom gauge and lengths.

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I.D. and O.D. protector benefits are to prevent damage from material handling equipment and to prevent edge damage from strapping. These services are

provided by overseas company which is Safe Pack Industries, India.

5) Stretch Wrap Stretch Wrapping Delivers Superior Protection Stretch Wrapping Is Cost Effective Stretch Wrapping Is More Efficient Stretch Wrap Is Versatile

Stretch wrap or stretch film is a highly stretchable plastic film that is wrapped around items. The elastic recovery keeps the items tightly bound. In contrast, shrink wrap is applied loosely around an item and shrinks tightly with heat. Stretch wrap may help to avoid roll paper from damage. Stretch wrap material is linear low-density polyethylene or LLDPE, which is produced by copolymerization of ethylene with alpha-olefins, the most common of which are butane, hexane and octane. The use of higher alpha-olefins (hexane or octane) gives rise to enhanced stretch film characteristics, particularly in respect of elongation at break and puncture.

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In pallet unitizing, stretch wrap can have several functions: Improved stability of products or packages, forming a unit load More efficient handling and storage of unit loads Some degree of dust and moisture protection Some degree of tamper resistance and resistance to package pilferage

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5.2 MANAGEMENT OF ROLL PAPER Utusan Melayu Malaysia Berhad faces the problem which is constraints of space in the warehouse storage of the paper roll. Most of the roll paper are not arranged in proper way. These problem are cause from the warehouse management. To solve those problem, Utusan might take action such as increase warehouse size, decrease inventory volume for products, decrease the average inventory factor for the warehouse, increase inventory turns for related combinations of warehouse and product. By following those solutions, Utusan may avoid from loses which before these thy already face it. Besides, alternative storage method is a good advice to be followed. When minor facility alterations like tunneling rack and adding mezzanines are not enough, the next step is to consider alternative storage methods to wide aisle pallet rack. All options below are dependent on column spacing and other fixed obstacles allowing for the design changes.

a) Narrow Aisle Pallet Rack (NA) In a narrow aisle rack configuration, the aisle is reduced to between 9-feet and 10-feet clear load-to-load and requires either a stand-up reach truck or a 3wheel fork truck. However, whenever rack is relocated, so must lighting and in-rack sprinklers if they are present in the existing configuration. In addition, new trucks must be purchased. A 10 to 15 percent gain in storage locations can be obtained.

b) Very Narrow Aisle Pallet Rack (VNA) In very narrow aisle rack, the aisle width is generally the load width plus six inches minimum. The actual width for a standard is (40 x48-inch) pallet operation would generally be 66 inches rack-to-rack. This allows for pallet overhang in the rack and sway in the truck mast to minimize damage.

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In VNA rack, special narrow aisle trucks called turret trucks or swing mast trucks are required to put away and to retrieve unit loads. Case and piece picking occurs on all levels with man-up order picker trucks. The potential space improvements when the column spacing works is between 25 and 35 percent over wide aisle racks. However, the cost of equipment is significant as well as the restrictions to safe operations. Turret and swing mast trucks can run between $65,000 and $100,000 each and order pickers trucks cost between $20,000 and $25,000 each. For high bay (over 40 ft.) operations the cost of trucks increases as the type of truck becomes highly specialized.

c) Double-Deep Pallet Rack and Pushback Rack Double-deep and pushback rack can be applied when and if multiple pallets of the same stock keeping unit (SKU) exist in storage. The basic premise of double-deep rack is to put two sections of pallet rack back-to-back with only one access aisle. Pushback rack uses the same premise, except that the pallet moves on carts or rollers to the forward position upon removal of the forward pallet. In a wide aisle environment, double-deep or pushback sections may be created to add density. However, double-deep reach trucks for double-deep rack and standard stand-up reach trucks for pushback rack will be capable of operating in a typical narrow aisle environment if properly designed.

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d) Pallet Flow Rack Pallet flow rack works well in multiple-pallet environments of single SKUs. The primary advantage is the elimination of aisles by allowing storage depths of three to 20 pallets on multiple levels. The primary disadvantage is the relative inflexibility to handle changing inventory requirements and rack cost ($200 to $350 per position). Pallet flow rack works best in case or full pallet distribution operations. e) Small Parts Storage One of the last changes to the warehouse is to move all less-than case-products from pallet rack locations, including decked rack, into shelving, drawers and vertical or horizontal carousels. This will open up locations for faster moving products and generally reduces the order picking labor associated with slow movers.

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6.0 CONCLUSION As a result of our research to solve problems for the company to renew the messenger wilted row means for packaging material in order to reduce and simplify the process of production of products. Here we found that there are the other packaging methods can solve the problem. Namely the use of other packaging such as ream wrap, paper roll protectors, special roll paper pallet, paper roll protections and stretch wrap. Our research did find the method that we chose is the best to solve the problems of the respondents based on the results obtained through the questionnaire results that we do on some messenger companies employee in Utusan Melayu. Respondents that we receive that many who agree with our methods of packaging have been proposed. In this way the top will start making a difference as soon as possible. The study that we have done well can solve the problems these companies face, it can also operate in producing a product. In addition, with this method it its Utusan Melayu companies no longer need to connect and make the process of return of the raw material problems that may involve external and internal processes involve hidden costs. Based on the research that we do, we have achieved some real objective is to identify the supply chain distribution company. This way we can know the condition of distribution supply chain from suppliers to the process of producing a product run. We found that the problems which arise when there is a distribution of raw materials efficiently during the distribution process that caused the damage to the raw materials received. Cause of the problem when the row material is not protected with the best packaging and cause severe damage and raw materials should be returned to the supplier. These problems have a significant impact to the firm when they have to bear the high costs when problems arise. In addition, through these objectives that we can know the type of transport used in the process of receiving and sending row material and finished product ready for distribution. Next objective is to identify the material handling and warehouse management. This way we can know the type of appliance is involved in warehouse equipment in the warehouse which can facilitate the right of workers in the production process, compilation of raw materials as well as easy to reach and remove the material. In warehouse storage systems are also used to facilitate the workers find and keep a raw material as well as to know whether there is still

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stock or even necessary in the message and delivered to the purchase to create purchase orders to suppliers involved and the space is suitable and important for paper roll for easy storage to be taken when you wish to use and a wide path for easy forklift to capture and store stock. Results from this study we hope that the message can accept all the recommendations and proposed an alternative method of using packaging as proposed. we are confident that we highlighted alternative to solve the problem.

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References UTUSAN MELAYU MALAYSIA BERHAD WWW.UTUSAN.COM WWW.WIKIPEDIA.COM SUPPLY CHAIN MANAGEMENT (A BALANCED APPROACH BOOK)

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