COMMUNICATION

Made by: Maheen Hanif

WHAT IS IT?
the process of transferring information from a sender to a receiver with the use of a medium e.g: email, telephone etc. in which the communicated information is understood by both sender and receiver.

TYPES OF COMMUNICATION
The shared information is either verbal (oral) through telephone or non-verbal (written) through letters. Verbal communication: Non- verbal communication:

it is so called verbal communication when two or more people talk or use audio as a medium to exchange thoughts or intentions.

the documents shared in offices are written communication. i.e. written words/symbols that are understood by the receiver of the message as it says exactly what the sender wanted to express.

EXAMPLES (non-verbal):
E-mail voice Mail Fax Instant messaging Video conferencing Telephone

EMAIL:
Electronic mail or email is a means of sending messages, text, and computer files between computers via the Internet.

TWO TYPES OF EMAIL:

Client-based email
is often used by business users-involves the email being downloaded from a server to an application (e.g. Mozilla) on the users computer.

Webmail
is accessed through a web browser and can be accessed from any computer with an Internet connection.

HOW TO EMAIL?
Sending email
1. Open a browser,enter the webmail address, e.g. http://www.gmail.com and log in. Click 'New' or 'Compose'. Enter the recipient's email addresses in the 'To' field. Write a suitable subject in the 'Subject' field. Write the message in the space below the Subject field. Click 'Send' to send the email.

2. 3. 4. 5. 6.

ALTERNATIVES METHODS OF COMMUNICATION:

POST: Advantages: FAX:
1)everyone can receive post 1)fast -hard copy is received as 2)tangible items are sent, i.e. soon as the fax is sent parcel 2)hard copy is useful for legal documents

Disadvantages:
1. Costly-to receive confirmation 1)fax machine confirms parcel-reached to its destination document reached successfully 2) Slow compared to email/fax but it can be picked by the wrong
person

ALTERNATIVES METHODS OF COMMUNICATION:

VIDEO CONFERENCING: Advantages:
1)No need to travel- face to face 1)instant response to whatever you meetings done. say. 2)Good for business users meetings 2)no special hardware can done all over the world required one phone required

TELEPHONECALLS:

Disadvantages:
1)Lack of interaction with friends. 1)voicemail not checked daily

2)Technical problems- electricity

2)difficult-get hold of someone

on the phone

WORKSHEET:
When writing an email contacts can be added from your address book or contact list or their email address can be typed out. Give two reasons why adding a contact is better than typing out their address?