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IZMIR UNIVERSITY OF ECONOMICS FACULTY OF ECONOMICS AND ADMINISTRATIVE SCIENCES DEPARTMENT OF BUSINESS ADMINISTRATION

BA410 - Total Qualit Ma!a"#$#!t - S%&i!" '01( ) S lla*u+

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A++t-P&o.-D&-Yi/it 0AZAN1O2LU yigit.kazancoglu@ieu.edu.tr http://homes.ieu.edu.tr/ykazancoglu Monday 10:30-13:20 Phone: 0232- !!!-3 " #hursday 12:30-1 :20 Quality Control- $ale %. &ester'ield( !th )dition( Prentice %all( *e+ ,ersey( 200-. Total Quality Management. &ester'ield( $.%.( &ester'ield-Michna( ..( &ester'ield(
/.%.( and &ester'ield-0acre( M. 3rd )dition( 1pper 0addle 2i3er( *,: Prentice-%all( 4nc.( 2003. Principles of Operations Management- ,ay %eizer and &arry 2ender( "th )dition( Prentice %all( *e+ ,ersey( 200". Statistical Quality Design and Control - 2ichard ). $e5or( #song-ho+ .hang and ,ohn 6. 0utherland( 2nd )dition( Prentice %all( *e+ ,ersey( 2007.

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Mathematical and statistical 8ackground. 9#o de3elop an understanding o' #otal :uality and ho+ to manage ;uality +ith statistical tools. 9#o gain insight on #:M philosophies( strategies and important ;uality concepts such as customer 'ocus( team +orking( employee empo+erment( and continuous impro3ement. 9#o understand 0tatistical Process .ontrol and related techni;ues( interpret control-charts and recognize their importance in #:M. C4a%t#& No 1 2 3<12 > > " ! ! 10 10 11

TENTATIVE COURSE OUTLINE

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To%i, 4ntroduction to :uality #otal :uality Management - Principles and Practices

#otal :uality Management - #ools and #echni;ues < Management and Planning #ools 4 =undamentals o' 0tatistics > .ontrol .harts 'or 5aria8les ? .ontrol .harts 'or 5aria8les @ ?dditional 0P. #echni;ues 'or 5aria8les A MIDTERM A .ontrol .harts 'or ?ttri8utes B .ontrol .harts 'or ?ttri8utes 10 @ot-8y-@ot ?cceptance 0ampling 8y ?ttri8utes 11 @ot-8y-@ot ?cceptance 0ampling 8y ?ttri8utes 1' ?cceptance 0ampling 0ystems 1( ?cceptance 0ampling 0ystems 14 2elia8ility 1> Case Study Report Submission & Presentation F !"# C&a5i!": C&a5i!" Co$%o!#!t 3#i"4t Midterm 30 A ?ssignments 1> A .ase 0tudy 2eport 1> A =inal Ccomprehensi3eD 0A
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9?nnouncements and ?ssignments +ill 8e posted on the course +e8 site. 92egular class attendance is strictly re;uired. More than 30A uneBcused a8sence +ill result in an

automatic E*?F grade 'or the course.

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