A

TRANING REPORT
ON
A STUDY OF PERFORMANCE
APPRAISAL
SYSTEM AT NTPC, ANTA
Submitted For The Partial Fulfillment Towards The Award
Of
Master of Business Administration
Degree
(2009-2011)
SUBMITTED BY : SUBMITTED TO:
PIYUSH ADLAKHA MR MOHIT PA!T
MA !!! S"M "HOD# OKIM$R KOTA
OM KOTHARI I!STITUTE O% MA!A&EME!T $ RESEAR'H( KOTA
(AFFILATED TO RAJASTHAN TECHNICAL UNIVERSITY, KOTA)
OM KOTHARI INSTITUTE OF MANAGEMENT & RESEARCH,KOTA
1
OM KOTHARI I!STITUTE O% MA!A&EME!T $ RESEAR'H
(Affiliated to Rajasthan Tehnial Uni!e"sit#, Kota, A$$"o!ed %# All&India
Co'nil fo" Tehnial Ed'ation&Go!e"n(ent of India and S$onso"ed %#
O( Kotha"i Fo'ndation, Kota)
INTERNAL GUIDE CERTIFICATE
This is to #ertif$ that Mr Pi)us* Ad+a,*a student of MA ! %ear at Om Kot*ari
Institute of Management and Resear-* has #om&leted Summer Trainin' (e&ort
entitled) *A STUDY O% PER%ORMA!'E APPRAISAL SYSTEM AT !TP'( A!TA
+
The &ro,e#t has been #om&leted after stud$in' for one $ear in MA #ourse and for
&artiall$ fulfillin' the re-uirements for award of de'ree of Master of usiness
Administration of Ra.ast*an Te-*ni-a+ Uni/ersit)( Kota
The Trainin' Pro,e#t stud$ (e&ort has been #om&leted under the 'uidan#e of Mr Mo*it
Pant "HOD of O.!M() and is as &er norms and 'uidelines &ro/ided)

Prof Mu,es* 0ain Mr Mo*it Pant
Prin#i&al A#ademi# 0uide

.ota
1ate2
A12( S3e-ia+ IPIA 0*a+a4ar Road( Kota1567889
(: 8:77167;8<:<( 67;8786( E1mai+: o,imr=rediffmai+-om
%a>: 8:771675<8?;
2
OM KOTHARI INSTITUTE OF MANAGEMENT &
RESEARCH
(Affiliated to Rajasthan Tehnial Kota, A$$"o!ed %#
All&India Co'nil fo" Tehnial Ed'ation&Go!e"n(ent of
India and S$onso"ed %# O( Kotha"i Fo'ndation, Kota)
CERTIFICATE
This is to #ertif$ that Mr) Pi$ush Adla3ha student of MA ! %ear at Om .othari !nstitute
of Mana'ement and (esear#h has #om&leted Summer Trainin' (e&ort entitled) *A
STUDY O% PER%ORMA!'E APPRAISAL SYSTEM AT !TP'( A!TA+)
The trainin' has been #om&leted after stud$in' for one $ear in MA #ourse and for
&artiall$ fulfillin' the re-uirements for award of de'ree of Master of usiness
Administration of (a,asthan Te#hni#al 4ni/ersit$5 .ota)
The Trainin' (e&ort has been e/aluated and /i/a-/o#e #ondu#ted b$ the undersi'ned
&anel of e6aminers) The &ro,e#t has been found satisfa#tor$ and is re#ommended for
a##e&tan#e)
Prof) Prof)
!nternal "6aminer "6ternal "6aminer
.ota
1ate2
A12( S3e-ia+ IPIA 0*a+a4ar Road( Kota1567889
(: 8:77167;8<:<( 67;8786( E1mai+: o,imr=rediffmai+-om
7
%a>: 8:771675<8?
DE'LARATIO!
!5 P!%4S8 A19A.8A5 student of final $ear5 MA5 OKMI$R5 hereb$ de#lare that this
dissertation entitled @Stud) of Performan-e A33raisa+ and Performan-e Management
S)stem in Power Mana'ement !nstitute5 :TP; A:TA(A(A:) is based on m$ ori'inal
resear#h wor3 and has not been submitted for the award of an$ other de'ree5 di&loma or
fellowshi& and has not been &ublished in an$ ,ournal or ma'a<ine)
All the &ersons who hel&ed me durin' and in the &re&aration of this re&ort are dul$
a#3nowled'ed) The results that are &ublished here are &urel$ for a#ademi# &ur&ose onl$)
PIYUSH ADLAKHA
MBA III Sem

=
A'K!OALED&EME!T
! would li3e to e6&ress m$ dee& and sin#ere 'ratitude to !TP', POAER
MA!A&EME!T I!STITUTE( A!TA"BARA!# for ha/in' &ro/ided me with the
o&&ortunit$ to do m$ &ro,e#t on an interestin' area)
The &ro,e#t was a 'reat sour#e of learnin' and a 'ood e6&erien#e as it made me aware of
the &rofessional #ulture and #ondu#t that e6ists in an or'ani<ation)
Thou'h at the onset of ambitious &ro,e#t one alwa$s en#ounters #ertain diffi#ulties in the
be'innin'5 howe/er5 o/er#omin' these diffi#ulties of the &ro,e#t as well as ma3in' it a
su##ess5 'reatl$ de&ends on the en#oura'ement5 ins&iration5 and hel& 'i/en b$ Mr
A!IRUDDH and ot*er em3+o)ees of !TP'( PMI For #om&letion of this &ro,e#t
/arious &eo&le ha/e &ut lots of efforts)
! would li3e to than3 m$ 8)O)1) Sir and all other &rofessors of OKMI$R for their
in/aluable 'uidan#e5 immense su&&ort and hel&)
! will also li3e to than3 other mana'ement trainees of m$ 'rou& for their
#oo&erati/e attitude and -ueries whi#h made me understand the different to&i#s of
8( -ui#3l$)
And finall$ ! would li3e to than3 'od > m$ &arents who ins&ired a lot for the #om&letion
of the &ro,e#t)
PIYUSH ADLAKHA
?
PRE%A'E
The Summer Trainin' (e&ort !s an !nte'ral Part of the Master of usiness
Administration ;urri#ulum of 1e&artment of Mana'ement5 OKMI$R
affi+iated to RA0ASYHA! TE'H!I'AL U!IBERSITY( KOTA
1urin' the #ourse of trainin'5 the resear#her is e6&e#ted to use and a&&l$ his
a#ademi# 3nowled'e and 'ain a /aluable insi'ht to 3now the em&lo$ees and
or'ani<ation beha/ior)
1urin' the #ourse of m$ trainin'5 ! did a #om&rehensi/e stud$ of
&erforman#e a&&raisal s$stem and its mana'ement towards the effe#ti/eness
of the or'ani<ation) ! ha/e underta3en the trainin' on the same at POAER
MA!A&EME!T I!STITUTE( !TP' A!TA"BARA!# to stud$ the
Power A&&raisal and Power Mana'ement S$stem in this #om&an$ re'ardin'
@or3erAem&lo$ees satisfa#tion and awareness) As result of that ! #ome out
with the &ro,e#t titled5 @STUDY O% PER%ORMA!'E APPRAISAL
A!D PER%ORMA!'E MA!A&EME!T SYSTEM C in the
or'ani<ation)
!n this re&ort ! ha/e &ut m$ lines effort to #om&ile the data with utmost
a##ura#$ and 'i/e the /iews to the best of m$ ,ud'ment)
B
EDE'UTIBE SUMMARY
This is an attem&t to &resent a &ro'ressi/e detailed dis#ussion on the
PER%ORMA!'E MA!A&EME!T SYSTEM O% !TP'( PMI
Performan#e mana'ement s$stem is a method throu'h whi#h total
e/aluation of an em&lo$eeCs &erforman#e throu'hout the $ear underta3en b$
hisAher su&erior wherefrom the ,unior 'et to 3now hisAher own standin' in
the or'ani<ation) This s$stem is a /er$ im&ortant as&e#t5 whi#h 'i/es the true
&i#ture of the #om&an$Cs dri/in' in a &arti#ular $ear) ! ha/e5 o/er here5 tried
to ma3e almost a resear#h wor3 on the #om&an$Cs PMS and fou'ht out m$
utmost le/el to brin' the best in m$ trainin')
The stud$ #om&rises of the first te6tual #onnotation of the &erforman#e
a&&raisal s$stem5 in 'eneral5 then #ontinued with a detailed stud$ on PMS
s$stem of :TP;)
ut to 'o into further details of the to&i#5 ! had built a -uestionnaire for
em&lo$ees wor3in' in the or'ani<ation based on the PMS forms) !n these
-uestionnaires5 ! ha/e tried to understand the 'eneral &s$#he of the &eo&le
re'ardin' the PMS s$stem o&eratin' in the or'ani<ation)
After obser/in' the results5 ! inter&reted into a #on#lusion5 whi#h further
dire#ted me to find out the loo&holes and ba#3lo's) A##ordin'l$5 with the
mea'er 3nowled'e and some 3ind of intelli'en#e that ! #arr$5 ! ha/e tried to
'i/e ne#essar$ su''estions to the #or&orate bod$ as to how to o/er#ome its
wea3ness in this s$stem and build u& their stren'ths) :o matter5 how
ordinar$ the$ mi'ht be5 a##ordin' to me5 the$ were the a#tual
re#ommendations that ! #ould su''est to :TP;)
D

'O!TE!TS
'ertifi-ates
De-+aration
Prefa-e
A-,no4+edgement
E>e-uti/e summer)

'*a3ter no '*a3ter name Page !o
2 'om3an) Profi+e 2162
6 'on-e3tua+ %rame4or, : Performan-e
A33raisa+ S)stem
66175
5 Pro.e-t Profi+e : Performan-e
A33raisa+ S)stem in !TP'
7717?
7 Resear-* Design 7:17;
9 Data Ana+)sis And Data
Inter3retations
981?2
? 'on-+usions ?6
: Suggestions ?5
BiE+iogra3*) ?7
Anne>ure
Fuestionnaire ?91??

E
CHAPTER-
1
9
THE 'OMPA!Y
!TP' Limited is the lar'est thermal &ower 'eneratin' #om&an$ of !ndia) A &ubli# se#tor
#om&an$5 it was in#or&orated in the $ear 19D? to a##elerate &ower de/elo&ment in the
#ountr$ as a wholl$ owned #om&an$ of the 0o/ernment of !ndia) At &resent5 0o/ernment
of !ndia holds E9)?F of the total e-uit$ shares of the #om&an$ and the balan#e 10)?F is
held b$ F!!s5 1omesti# an3s5 Publi# and Others)
@ithin a s&an of 70 $ears5 :TP; has emer'ed as a trul$ national &ower #om&an$5 with
&ower 'eneratin' fa#ilities in all the ma,or re'ions of the #ountr$) ased on 199E data5
#arried out b$ 1ata monitor 4.5 :TP; is the Bth lar'est in terms of thermal &ower
'eneration and the se#ond most effi#ient in terms of #a&a#it$ utili<ations amon'st the
thermal utilities in the world)
10
!TP': A! OBERBIEA
"stablished in 19D?5 :TP;5 the lar'est &ower #om&an$ of the #ountr$ has been
#onsistentl$ &owerin' the 'rowth of !ndia) @ith an installed #a&a#it$ of 705B== Me'a
@att (M@)5 :TP; toda$ #ontributes 2D)0EF of the nationCs &ower 'eneration with onl$
20)0BF of !ndiaCs total installed #a&a#it$)
:TP; has embar3ed on &lans to be#ome a D?5000 M@ #om&an$ b$ 201D)
An !SO 90012 2000 #ertified #om&an$G it is worldCs B
th
lar'est Thermal Power 0enerator
and 2
nd
most effi#ient in #a&a#it$ utili<ation)
The #or&oration re#orded a 'eneration of 1?9)11 illion 4nits in 200=-0?5 throu'h 17
#oal based5 D 'as based &ower &lants5 and Hoint Ientures Pro,e#ts s&read all o/er the
#ountr$)
1ri/en b$ its /ision to lead5 it has #harted out an ambitious 'rowth &lan of be#omin' a
D?5000 M@ &lus #om&an$ b$ 201D)
:TP; has been rated as one of the to& most *est "m&lo$er+ of the #ountr$ for the $ear
20075 200= and 200? in a row)
!t has also been rated as one of the *est ;om&anies to @or3 for in !ndia+ b$ Mer#er 8(
;onsultin'- usiness Toda$ Sur/e$ 200=5 it has de/elo&ed into a multi - lo#ation and
multi- Fuel ;om&an$ o/er the &ast three de#ades)
These a#hie/ements ha/e been made &ossible b$ the 27?00 stron' and moti/ated wor3
for#es that with their dedi#ation are e/er willin' to ta3e :TP; to 'reater hei'hts
:TP; was amon' the first Publi# Se#tor "nter&rises to enter into a Memorandum of
4nderstandin' (MO4) with the 0o/ernment in 19ED-EE) Sin#e then5 e/er$ $ear5 :TP;
has been &la#ed under the J"6#ellent #ate'or$J (the best #ate'or$)) !n re#o'nition of its
e6#ellent &erforman#e and tremendous &otential :TP; has been 'i/en the status of
K:a/ratnaK b$ the 0o/ernment of !ndia)
'ORPORATE PRO%ILE :
National Thermal Power Corporation Limited
!TP' BISIO!
11
KA world class i!"#ra!"d $ow"r %a&or, $ow"ri# Idia's #row!(, wi!(
icr"asi# #lo)al $r"s"c"*+
!TP' MISSIO!
*D","lo$ ad $ro,id" r"lia)l" $ow"r, r"la!"d $rod-c!s ad s"r,ic"s a!
co%$"!i!i," $ric"s, i!"#ra!i# %-l!i$l" ""r#. so-rc"s wi!( io,a!i," ad
"co/0ri"dl. !"c(olo#i"s ad co!ri)-!" !o soci"!.*1
Ma3e a/ailable reliable and -ualit$ &ower in in#reasin'l$ lar'e -uantities at
a&&ro&riate tariffs and ensure timel$ reali<ation of re/enues)
S&eedil$ &lan and im&lement &ower &ro,e#ts5 with the #ontem&orar$ te#hnolo'ies)
!m&lement strate'i# di/ersifi#ation in the areas of (>M5 8$dro5 9:0 and non-
#on/entional and e#o-friendl$ fuels and e6&lore new areas li3e transmission on !T
et#)
Promote #onsultan#$ and ma3e &rudent a#-uisitions)
;ontinuousl$ de/elo& #om&etent 8( to mat#h world standards)
e a res&onsible #or&orate #iti<en5 with thrust on en/ironment &rote#tion
rehabilitation and ash utili<ation)

HR BISIO!
KTo "a)l" o-r $"o$l" !o )" a 0a%il. o0 co%%i!!"d world class $ro0"ssioals,
%a2i# NT3C a l"ari# or#ai4a!io+
'ORE BALUES "'OMIT#
'ustomer Fo#us
Or'ani<ational Pride
Mutual Trust and (es&e#t
Initiati/e and S&eed
Total Lualit$


'OMIT
'ustomer %o-us:
1) 8as #on/i#tion that the #ustomer is the #entre of all a#ti/it$ and attention)
2) !s #ourteous5 sin#ere5 &atient and sensiti/e to the #ustomers)
7) 8onors #ommitment on time)
12
OrganiGationa+ Pride:
1) 8olds the #om&an$ in hi'h esteem)
2) (e,oi#es in belon'in' to it)
7) 1emonstrate lo$alt$ and #ommitment to the or'ani<ation)
=) 8as a sense of ownershi& and belon'in'ness with it)
Mutua+ Res3e-t and Trust:
1) 8as hi'h re'ard for and faith in the fellow or'ani<ational members)
2) elie/es in #ollaboration and o&enness)
7) 8as 'ood team s&irit)
Initiati/e and s3eed:
1) elie/es in ta3in' the first ste&)
2) Thin3in' new and ahead)
7) ein' swift with our #om&romisin' on -ualit$)
=) !s #reati/e and inno/ati/e)
?) 8as the willin'ness to e6&eriment and ta3e ris3s)
Tota+ Fua+it):
1) elie/es in &ursuin' e6#ellen#e in all s&heres of a#ti/it$)
2) Ma3es #ontinues efforts in im&ro/in' standards of &erforman#e5 s$stems and
&ro#esses)
'ORPORATE OB0E'TIBE
2 &ro4t*:
To add 'eneratin' #a&a#it$ within &res#ribed time and #ost)
To e6&and #onsultan#$ o&eration and to &arti#i&ate in /entures abroad)
To di/ersif$ into h$dro and non-#on/entional ener'$ sour#es for &ower
'eneration)
To di/ersif$ into &ower related business to ensure inte'rated de/elo&ment
of ener'$ se#tor in !ndia)
To a#hie/e #ontinuous &erforman#e im&ro/ement in the areas of &ro,e#t
im&lementation5 &lant o&eration and maintenan#e5 'eneration effi#ien#$
et# and to a#-uire and sustain internationall$ #om&arable standards in
these areas with 'ood business ethi# and /alues)
6) Human Resour-e De/e+o3ment:
To de/elo& learnin' or'ani<ation ha/in' 3nowled'e based #om&etiti/e
ed'e)
To #reate a #ulture of team buildin'5 em&owerment and a##ountabilit$
to #on/ert 3nowled'e into &rodu#ti/e a#tion with s&eed5 #reati/it$ and
fle6ibilit$)
5 %inan-ia+ Soundness:
17
To maintain and im&ro/e the finan#ial soundness of :TP; 9td b$
mana'in' the finan#ial resour#es in a##ordan#e with the best #ommer#ial
utilit$ &ra#ti#es)
To de/elo& a&&ro&riate #ommer#ial &oli#ies whi#h ensure remunerati/e
tariffs and minimum re#ei/ablesM
6 Te-*no+og) Leaders*i3:
To a#-uire5 assimilate and ado&t reliable5 effi#ient and #ost effe#ti/e
te#hnolo'ies and to disseminate 3nowled'e to other #onstituents of the
&ower se#tor in the #ountr$)
5 SustainaE+e Po4er De/e+o3ment:
To #ontribute to sustainable de/elo&ment b$ fun#tionin' as a res&onsible
#or&orate #iti<en and dis#har'e so#ial res&onsibilities in the areas of
en/ironment &rote#tion and rehabilitation)
The #or&oration will stri/e to utili<e the ash &rodu#ed as its stations to the
ma6imum e6tent &ossible)
7 Resear-* De/e+o3ment:
To #arr$ out (esear#h and 1e/elo&ment for effi#ient and reliable
o&eration of &ower &lants in the #ountr$)
!TP'HS &ROATH 'HART

:TP;Js #ore business is en'ineerin'5 #onstru#tion and o&eration of &ower 'eneratin'
&lants and also &ro/idin' #onsultan#$ to &ower utilities in !ndia and abroad) As on
date the installed #a&a#it$ of :TP; is 705B== M@ throu'h its 1= #oal based5 D 'as
based and 7 Hoint Ienture Pro,e#ts) :TP; a#-uired ?0F e-uit$ of the SA!9 Power
Su&&l$ ;or&oration 9td) (SPS;9)) This HI #om&an$ o&erates the #a&ti/e &ower
&lants of 1ur'a&ur (120 M@)5 (our3ela (120M@) and hilai (D= M@))
1=
SUBSIDIARIES O% !TP'
!TP' E+e-tri- Su33+) 'om3an) Ltd "!ES'L#: :"S;9 is a wholl$ owned
subsidiar$ of :TP;) !t was in#or&orated in Au'ust 2002 with the ob,e#ti/e to a#-uire5
establish > o&erate "le#tri#it$ 1istribution :etwor3 in /arious #ir#lesA#ities a#ross
!ndia) The #om&an$ &ro/ides #onsultan#$ in the area of2 Turn3e$ e6e#ution5 Pro,e#t
monitorin'5 Lualit$ Assuran#e and !ns&e#tion5 and Third Part$ Lualit$ ins&e#tion on
the behalf of utilit$)
!TP' Bid)ut B)a3ar !igam Ltd "!BB!#: !t was formed to #ater to and deal with
the /ast &otential of &ower tradin' in the #ountr$ and o&timum #a&a#it$ utili<ation)
!TP' H)dro Limited "!HL#: !t was set u& in 1e#ember5 2002 to de/elo& small and
medium si<ed 8$dro "le#tri# Power Pro,e#ts of u& to 2?0 M@ #a&a#ities)
MA0OR A'HIEBEME!TS O% !TP'
9ar'est thermal &ower 'eneratin' #om&an$ of !ndia)
Si6th lar'est thermal &ower 'enerator in the world)
Se#ond most effi#ient utilit$ in terms of #a&a#it$ utili<ation)
One of the nine PS4s to be awarded the status of :a/ratna)
Pro/ides &ower at the #hea&est a/era'e tariff in the #ountr$)
PRODU'TS A!D SERBI'ES O% !TP'
Power 'eneration is the main a#ti/it$ of :TP; whi#h has an installed #a&a#it$ of 2D5E?0
M@ shared b$ 22 'eneratin' stations) Four 'eneratin' stations in ,oint /enture ha/e an
additional #a&a#it$ of 20== M@) ;onsultan#$ in fields of water su&&l$ and treatment5
fossil fuel based thermal &ower stations5 en/ironment en'ineerin'5 and #o'eneration
&lants) ;onsultan#$ ser/i#e has 'ot :TP; o/er =7? domesti# and international orders)
Power Mana'ement !nstitute in anta (baran) &ro/ides #lassroom trainin' in &ower &lant
o&erations and mana'ement) Full S#o&e (e&li#a Trainin' Simulator for #oal and 'as
based &ower &lants ma3es trainin' meanin'ful and effe#ti/e) Students from outside
:TP; #an also under'o these trainin' s#hedules)
!TP' LIMITED 1 %I!A!'IAL A!D STRATE&I' A!ALYSIS REBIEA
:TP; 9imited (:TP;) is an inde&endent &ower #om&an$) The #om&an$ is en'a'ed in
the de/elo&ment5 en'ineerin'5 #onstru#tion and o&eration of &ower 'eneratin' &lants)
:TP; sells ele#tri#it$ to bul3 #onsumers5 &rin#i&all$ ele#tri#it$ utilities #om&anies or
1?
entities owned b$ States 0o/ernment) Further5 it is also en'a'ed in &ro/idin' #onsultan#$
ser/i#es for &ower &lant #onstru#tion and &ower 'eneration to #om&anies in domesti#s as
well as international) :TP; is the lar'est thermal &ower 'eneratin' #om&an$ in !ndia as
well as stand si6th in world) !n 200E5 the #om&an$Js 'ross 'eneration was 25005EB7
million units of ele#tri#it$)
!ndiaCs lar'est &ower #om&an$5 :TP; was set u& to a##elerate &ower de/elo&ment in
!ndia) :TP; is emer'in' as a di/ersified &ower ma,or with &resen#e in the entire /alue
#hain of the &ower 'eneration business) A&art from &ower 'eneration5 whi#h is the
mainsta$ of the #om&an$5 :TP; has alread$ /entured into #onsultan#$5 &ower tradin'5
ash utili<ation and #oal minin') :TP; ran3ed 71Dth in the N20095 Forbes 0lobal 2000C
ran3in' of the @orldCs bi''est #om&anies)
This power generation company established in 1975 aims at becoming an integrated
power commanding height with total power value chain*
The total installed #a&a#it$ of the #om&an$ is 705 B== M@ (in#ludin' HIs) with 1? #oal
based and D 'as based stations5 lo#ated a#ross the #ountr$) !n addition under HIs5 7
stations are #oal based > another station uses na&hthaA9:0 as fuel) $ 201D5 the &ower
'eneration &ortfolio is e6&e#ted to ha/e a di/ersified fuel mi6 with #oal based #a&a#it$ of
around ?7000 M@5 10000 M@ throu'h 'as5 9000 M@ throu'h 8$dro 'eneration5 about
2000 M@ from nu#lear sour#es and around 1000 M@ from (enewable "ner'$ Sour#es
(("S)) :TP; has ado&ted a multi-&ron'ed 'rowth strate'$ whi#h in#ludes #a&a#it$
addition throu'h 'reen field &ro,e#ts5 e6&ansion of e6istin' stations5 ,oint /entures5
subsidiaries and ta3eo/er of stations)
!TP'Is -oa+ Eased 3o4er stations are at:
Sin'rauli (4ttar Pradesh)5 .orba (;hattis'arh)5 (ama'undam (Andhra Pradesh)5 Fara33a
(@est en'al)5 Iindh$a#hal (Madh$a Pradesh)5 (ihand (4ttar Pradesh)5 .ahal'aon
(ihar)5 :T;PP (4ttar Pradesh)5 Tal#her (Orissa)5 4n#hahar (4ttar Pradesh)5 Simhadri
(Andhra Pradesh)5 Tanda (4ttar Pradesh)5 adar&ur (1elhi)5 and Si&at (;hattis'arh))
!TP'Is &asJLiKuid Eased 3o4er stations are +o-ated at2
Anta ((a,asthan)5 Aurai$a (4ttar Pradesh)5 .awas (0u,arat)5 1adri (4ttar Pradesh)5
Hhanor-0andhar (0u,arat)5 (a,i/ 0andhi ;;PP .a$am3ulam (.erala)5 and Faridabad
(8ar$ana))
!TP'Is Po4er P+ants 4it* 0oint Bentures are +o-ated at:
1ur'a&ur (@est en'al)5 (our3ela (Orissa)5 hilai (;hhattis'arh)5 and (0PP9
(Maharastra))
:TP; has been o&eratin' its &lants at hi'h effi#ien#$ le/els) Althou'h the #om&an$ has
1B
1E)D9F of the total national #a&a#it$ it #ontributes 2E)B0F of total &ower 'eneration due
to its fo#us on hi'h effi#ien#$)
!n O#tober 200=5 :TP; laun#hed its !nitial Publi# Offerin' (!PO) #onsistin' of ?)2?F as
fresh issue and ?)2?F as offer for sale b$ 0o/ernment of !ndia) :TP; thus be#ame a
listed #om&an$ in :o/ember 200= with the 'o/ernment holdin' E9)?F of the e-uit$
share #a&ital The rest is held b$ !nstitutional !n/estors and the Publi#) The issue was a
resoundin' su##ess) :TP; is amon' the lar'est fi/e #om&anies in !ndia in terms of
mar3et #a&italisation

At :TP; &eo&le before Plant 9oad Fa#tor is the mantra that 'uides all 8( related
&oli#ies) :TP; has been awarded :o)15 est @or3&la#e in !ndia amon' lar'e
1D
or'ani<ations for the $ear 200E5 b$ the 0reat Pla#es to @or3 !nstitute5 !ndia ;ha&ter in
#ollaboration with The "#onomi# Times)
The #on#e&t of ;or&orate So#ial (es&onsibilit$ is dee&l$ in'rained in :TP;Js #ulture)
Throu'h its e6&ansi/e ;S( initiati/es :TP; stri/es to de/elo& mutual trust with the
#ommunities that surround its &ower stations)
(i'ht from so#ial to de/elo&mental wor3 of the #ommunit$ and welfare based
de&enden#e to #reatin' 'reater self relian#eG the #onstant endea/or is to institutionalise
so#ial res&onsibilit$ on /arious le/els)
!TP'HS EMPLOYER SURBEY
:TP; has been ran3ed fifth amon' the to& ten Kest #om&anies to wor3 for in !ndiaK b$
Mer#er 8( ;onsultin'-usiness Toda$ Sur/e$ 200?) This is the third #onse#uti/e $ear
that :TP; has a&&eared in this &resti'ious list) esides5 :TP; is also the onl$ PS4
amon' the to& ten #om&anies) The sur/e$ was #ondu#ted on the basis of four attributes
su#h as 8( Metri#s5 8( Pro#esses and &oli#$5 !nternal "m&lo$ee Per#e&tion > Sta3e
holder Per#e&tion on a wei'hted s#ale to arri/e at a total s#ore for ea#h #om&an$
sur/e$ed)


:TP; has also been ran3ed as K7rd 0reat Pla#e to @or3K for in !ndia a'ain a##ordin' to
the sur/e$ #ondu#ted b$ 0row Talent and usiness @orld 200?) @hat ma3es :TP;
stand a&art is its abilit$ to balan#e #on#ern for its em&lo$ees with a hi'h &erforman#e
wor3 #ulture) All :TP; em&lo$ees ha/e a Pro,e#ts Mana'erCs obsession with
deli/erables and deadline)
MA0OR POAER STATIO!S O% !TP'
1E




19
!TP' POAER LO'ATIO! STATIO!S


20
!TP' 1 &ROATH PLA!S
The liberali<ation &ro#ess initiated in the $ear 1991 and the new &ower &oli#$ announ#ed
b$ the 0o/ernment in O#tober 1991 ha/e redrawn the #ontours of &ower industr$ in the
#ountr$) Parti#i&ation of the &ri/ate se#tor in the hitherto e6#lusi/e domain of the
0o/ernment in &ower 'eneration5 transmission and distribution is brin'in' in
fundamental #han'es in the se#tor)
Thus the terminal $ear of this Plan5 $ear 20125will witness a /er$ different s#enario with
&atterns of ownershi& of assets si'nifi#antl$ altered5 and the norms of &ro,e#t
im&lementation5 &lant a/ailabilit$ > reliabilit$5 o&erations et#) #han'ed to mat#h
international standards) The emer'in' #om&etition form !nde&endent Power Produ#ers
(!PPs)5 strin'ent en/ironmental re'ulations5 un#ertainties in fuel lin3a'es5 funds
#onstraints5 restraints5 restru#turin' of reforms in the &ower se#tor are all #ru#ial and
interrelated fa#tors ha/in' ma,or im&a#t on business de#isions)
These fundamental #han'es ha/e ne#essitated a fresh loo3 at how we do our business and
what it is that we must do to a#hie/e our /ision2
To be one o! the world"s largest and best power utilities, powering #ndia"s growth$
To reali<e this /ision5 :TP; has drawn u& a detailed ;or&orate Plan for the &eriod 199D-
2012 whi#h re&resents the #om&an$Js #olle#ti/e o&timism and enthusiasm5 ins&ired b$ a
'lorious &ast5 a /ibrant &resent and a brilliant future) The Plan has been &re&ared in-house
in #onsultation the #ommitted5 #om&etent and #onfident members of the :TP; famil$)
The road ma& that has been #harted out was after a thorou'h s#an of the stren'ths and
wea3nesses within the or'ani<ation as well as o&&ortunities and threats in the
en/ironment)
;onsiderin' multidimensional o&&ortunities in the ener'$ se#tor5 :TP; will ado&t a
multi-&ron'ed 'rowth strate'$ for #a&a#it$ addition throu'h 'reenfield sites5 e6&ansion
of e6istin' stations5 ta3eo/ers and ,oint /entures)
The #a&a#it$ addition &lans that we ha/e drawn u& for the fifteen-$ear &eriod usin' all
the abo/e strate'ies to enable the #or&oration to be#ome a D?5000 M@ #om&an$ b$ 201D)

21
!n addition to the abo/e5 :TP; also has &lans to /enture into the followin' areas2
(eno/ation > Moderni<ation of old &ower stations throu'h a se&arate ,oint /enture
#om&an$ that are O
!n/estment in 9:0 terminalG
!n/estment in #oal minin' and washeriesG
Settin' u& of &ower &lants abroadG
Hoint /entures for ash-based industriesG
Settin' u& of small &ilot &lants usin' renewable ener'$ sour#esG
Settin' u& of h$del &ower &lants to fa#ilitate te#hno-e#onomi# o&eration of
thermal-h$dro mi6 of :TP; stationsG
Settin' u& of asso#iated e6tra hi'h /olta'e transmission lines A inter-re'ional "8I
transmission lines so as to ensure e/a#uation of &ower from :TP; stations)

22
!TP' L !EA PRO0E'TS
The #om&an$ has formulated a lon' term ;or&orate Plan for 1? $ears u&to 2012) The
;or&orate Plan see3s to inte'rate the ;om&an$Js /ision5 mission and strate'ies for 'rowth
with the national &lans and to &ro/ide the #om&an$ the #uttin' ed'e in the emer'in'
#om&etiti/e en/ironment) :TP; is tar'etin' to be#ome a J=0000 M@ PlusJ #om&an$ b$
2012)
PRO0E'TS U!DER 'O!STRU'TIO! TOTAL 'APA'ITY 1 28;;8 MA
Pro.e-t
"State#
'a3a-it)
"MA#
%ue+ 'ommission S-*edu+e
Ramagundam 1 III
"And*ra Prades*# ?00 ;oal 4nit - I!! Au' 200?
Ri*and 1 II
"Uttar Prades*#
1000
(26?00)
;oal
4nit - !!! Au' 200?
4nit - !I Ma$ 200B
Bind*a)a-*a+ 1 III
"Mad*)a Prades*#
1000
(26?00)
;oal
4nit - !P Feb 200D
4nit - P Au' 200D
Ka*a+gaon P*ase II
Stage I "Bi*ar#
1000
(26?00)
;oal
4nit - I :o/ 200B
4nit - I! Ma$ 200D
Ka*a+gaon P*ase II
Stage II "Bi*ar#
?00
(16?00)
;oal 4nit - I!! :o/ 200E
Si3at 1 I
199?
(76BB?)
;oal
4nit - ! A&r 200E
4nit - !! Feb 2009
4nit - !!! 1e# 2009
Si3at 1 II
1000
(26?00)
;oal
4nit - ! Hun 200D
4nit - !! 1e# 200D
Un-*a*ar III
"Uttar Prades*#
210
(16210)
;oal 4nit - ! Se& 200B
Ko+dam
"Hima-*a+ Prades*#
E00
(26=00)
8$dro
4nit - ! :o/ 200E
4nit - !! Han 2009
4nit - !!! Mar 2009
4nit - !I A&r 2009
Ta+-*er 1II
"Orissa#
2000
(=6?00)
;oal
4nit - !!! ?00 M@ Han 2007Q
4nit - !I ?00 M@ O#t 2007Q
4nit - I ?00 M@ Ma$ 200=
4nit - I! ?00 M@ Feb 200B
Tota+ 28(889 QAlread$ #ommissioned
27
MA

!EA PRO0E'TS BEI!& PURSUED %OR 'APA'ITY ADDITIO!
%OR TE!TH PLA! A!D BEYO!D
!n addition to the abo/e5 a host of new &ower &ro,e#ts as 'i/en below are bein' &ursued
for further #a&a#it$ addition in the 10
th
&lan and be$ond2
S !o Pro.e-tJ State 'a3a-it) "MA#
1) hilai ;PP-!! "6&ansion-HI with SA!9 ?00
2) :abina'ar-HI with (ailwa$s 15000
7) arhA ihar 159E0
=) :orth .aran&uraA Hhar3hand 159E0
?) .awas-!!A 0u,arat 15700
B) 0andhar-!!A 0u,arat 15700
D) 9oharina' PalaA 4ttaran#hal B00
E) Ta&oban Iishnu'adA -do- ?20
9) 9ata Ta&o/anA 4ttaran#hal O to be im&lemented b$
:TP; 8$dro 9td5 a wholl$ owned subsidiar$ of :TP;
10E
10) .a$am3ulam O !!A .erala 159?0
11) "nnore O HI with T:" 15000

2=
!TP' 0OI!T BE!TURES
:TP;5 with a ri#h e6&erien#e of en'ineerin'5 #onstru#tin' and
o&eratin' nearl$ 205000 M@ of thermal 'eneratin' #a&a#it$5 is the
lar'est and one of the most effi#ient &ower #om&anies in !ndia5
ha/in' o&erations that mat#h the 'lobal standards)
:TP; has identified Hoint Ientures5 strate'i# allian#es as well as
a#-uisitions and di/ersifi#ations as /iable and desired o&tions for its business
de/elo&ment)
:TP; loo3s for o&&ortunit$ to #reate su#h ,oint /entures and strate'i# allian#es5 in the
entire /alue #hain of the &ower business) :TP; as a &artner endows the Hoint Ienture
Allian#es with a winnin' ed'e) A#-uisitions and 1i/ersifi#ations in the areas related to
the #ore business not onl$ ensure 'rowth but also add to the robustness of the #om&an$)
The followin' ,oint /enture #om&anies ha/e been formed so far2
!TP' 1 ALSTOM POAER SERBI'ES PBT LTD "!ASL#
(!n#or&orated in 1999 and formerl$ 3nown as :TP;-A A9STOM PO@"(
S"(I!;"S PIT) 9T1)
PROMOTERSIEFUITY: :TP;2 ?0F
A9STOM Power 0eneration A02 ?0F
UTILITY POAER TE'H LTD
(!n#or&orated in 199B)
This HI has been &romoted with S"S 9imited5 a &ri/ate se#tor !ndian Power
;om&an$)
PROMOTERSI EFUITY2 :TP;2 ?0F
S"S2 ?0F
POAER TRADI!& 'ORPORATIO!
(!n#or&orated in 199E)
This HI has been &romoted with Power 0rid ;or&oration of !ndia 9td (P0;!9)5 a
0o/ernment owned transmission ma,or in !ndia) Power Finan#e ;or&oration
(PF;)5 a &ower se#tor finan#e #om&an$ owned b$ the 0o/ernment of !ndia and
:ational 8$dro "le#tri# Power ;or&oration 9td) (:8P;)5 a 0o/ernment owned
h$dro&ower utilit$)
2?
!TP'1SAIL POAER 'OMPA!Y "PBT# LTD "!SP'L#
This HI has been formed on 27rd Mar#h5 2001 with Steel Authorit$ of !ndia 9td
(SA!9)5 a 0o/ernment of !ndia underta3in' en'a'ed in the steel manufa#turin'
business and owns four lar'e inte'rated steel &lants in the #ountr$
PROMOTERSI EFUITY: :TP;2 ?0F5 SA!92 ?0F
BHILAI ELE'TRI' SUPPLY 'OMPA!Y LTD "BES'L#
This HI has been formed on 22nd Mar#h 2002 with Steel Authorit$ of !ndia
9imited (SA!9)5 a 0o/ernment of !ndia underta3in' en'a'ed in the steel
manufa#turin' business)
PROMOTERSI EFUITY: :TP;2 ?0F5 SA!92 ?0F
SO'IAL RESPO!SIBILITY
:TP; fulfilled the so#ial res&onsibilit$ b$ ta3in' initiati/e for
&rote#tin' the en/ironment in the followin' wa$s O
8armon$ between man and en/ironment is the essen#e of health$
life and 'rowth) Therefore5 maintenan#e of e#olo'i#al balan#e and
a &ristine en/ironment has been of utmost im&ortan#e to :TP;)
"n/ironment &rote#tion #ontinues to be a 3e$ area of a#ti/it$ in :TP; alon' with 'rowth
in 'eneration of &ower)
1ri/en b$ its #ommitment for sustainable 'rowth of &ower5 :TP; has e/ol/ed a well
defined en/ironment mana'ement &oli#$ for minimi<in' en/ironmental im&a#t arisin'
out of settin' u& of &ower &lants and &reser/in' the natural e#olo'$)
!n :o/ember 199?5 :TP; be#ame the first &ubli# utilit$ to brin' out a #om&rehensi/e
do#ument entitled K:TP; "n/ironment Poli#$ and "n/ironment Mana'ement S$stemK)
Amon'st the 'uidin' &rin#i&les5 ado&ted in the do#ument5 are the #om&an$Js &roa#ti/e
a&&roa#h to en/ironment5 o&timum utili<ation of e-ui&ment5 ado&tion of latest
te#hnolo'ies and #ontinual en/ironment im&ro/ement) The &oli#$ also en/isa'es effi#ient
utili<ation of resour#es5 thereb$ minimi<in' waste5 ma6imi<in' ash utili<ation and
&ro/idin' 'reen belt all around the &lant for maintainin' e#olo'i#al balan#e)
:TP;Js en/ironment-friendl$ a&&roa#h to &ower has alread$ be'un to show results in
#onser/ation of natural resour#es su#h as water and fuel (#oal5 oil > 'as) as well as
#ontrol of en/ironmental &ollution) :TP; has #hal3ed out a set of well-defined a#ti/ities
that are en/isa'ed ri'ht from the &ro,e#t #on#e&tuali<ation sta'e)
Performan#e enhan#ement and u&'radation measures are underta3en b$ the or'ani<ation
durin' the &ost-o&erational sta'e of the stations) These a#ti/ities ha/e 'reatl$ hel&ed to
2B
minimi<e the im&a#t on en/ironment and &reser/e the e#olo'$ in and around its &ower
&ro,e#ts) These measures ha/e been enumerated as follows)

En/ironment Management S)stem J ISO127882 1
:TP; has established "n/ironmental Mana'ement S$stem ("MS) as &er !SO-1=001 at
its different establishments) As a result of &ursuin' sound en/ironment mana'ement
&ra#ti#es5 all :TP; &ower stations (e6#ludin' Simhadri whi#h was #ommissioned
re#entl$) as well as the ;or&orate "n/ironment Mana'ement and Ash 4tili<ation
1i/ision ha/e alread$ been #ertified for !SO-1=001 "MS b$ re&uted ;ertif$in' A'en#ies)
The onl$ remainin' station Simhadri is also in the &ro#ess of obtainin' the !SO-1=001
;ertifi#ation)
En/ironment Po+i-) L
The salient features of :TP;Js "n/ironment Poli#$ and "n/ironment Mana'ement
S$stem as ado&ted in :o/ember 199? are enumerated below)
To a#hie/e and maintain a leaderJs role in the area of "n/ironment Mana'ement in the
Power Se#tor in the #ountr$)
To 3ee& in /iew the /arious en/ironmental re-uirements in all its business de#isions)
To #ontinuousl$ ado&t wa$s and means for "n/ironment Prote#tion and "n/ironment
!m&ro/ement around its business units)
To ado&t sound "n/ironment Mana'ement &ra#ti#es)
To aim at full #om&lian#e with the statutor$ norms A re-uirements)
!n addition5 we ha/e s&e#ifi# en/ironmental &oli#ies at our "n/ironment mana'ement and
Ash 4tili<ation 1i/ision at ;or&orate ;entre and at ea#h station as a &art of "MS as &er
!SO-1=001) The "n/ironment Poli#$ of the ;or&orate "n/ironment Mana'ement and
Ash 4tili<ation 1i/ision as ado&ted in Mar#h 2007 under the "MS is stated below)
;ontinual im&ro/ement of en/ironmental &erforman#e of all :TP; &ower stations in
&ursuan#e of our /ision of &owerin' !ndiaCs 'rowth)
;ontinuall$ monitor all the stations for &ollution &re/ention and en/ironmental
&rote#tion)
;onser/ation of natural resour#es in#ludin' land b$ utili<in' more and more ash
'enerated b$ thermal &ower stations of :TP;)
Assist stations for #om&lian#e with rele/ant en/ironmental le'islations and
re'ulations)
To &romote en/ironmental awareness amon'st the em&lo$ees of :TP;)
To #reate awareness of Ash 4tili<ation and its en/ironmental benefits amon' the
"n'ineers5 uilders5 Ar#hite#ts5 Potential "ntre&reneurs5 :TP; &ersonnel and &ubli#
at lar'e)
En/ironmenta+ Institutiona+ Set1u3 L
(eali<in' the im&ortan#e of &rote#tion of the en/ironment with s&eed$ de/elo&ment of
the &ower se#tor5 the #om&an$ has #onstituted different 'rou&s at &ro,e#t5 re'ional and
#or&orate #entre le/el to #arr$ out s&e#ifi# en/ironment related fun#tions) The
2D
"n/ironment Mana'ement 0rou&5 Ash 4tili<ation 1i/ision and ;entre for Power
"ffi#ien#$ > "n/ironment Prote#tion (;":P""P) fun#tion from the ;or&orate ;entre
and initiate measures to miti'ate the im&a#t of &ower &ro,e#t im&lementation on the
en/ironment and &reser/e e#olo'$ in the /i#init$ of the &ro,e#ts) "n/ironment
Mana'ement and Ash 4tili<ation 0rou&s established at ea#h station5 loo3 after /arious
en/ironmental issues of the indi/idual station)
En/ironment Im3a-t Assessment L
One of the en/ironment #ons#ious #or&orate #iti<ens and ha/e ensured that our efforts
towards im&ro/in' the en/ironment mat#h with our de/elo&mental efforts in the &ower
se#tor) :TP; has been #ondu#tin' "n/ironment !m&a#t Assessment ("!A) studies of the
areas in the /i#init$ of our &ro,e#ts that form the basis of our efforts to &rote#t and
maintain our en/ironment) These studies e6tend to around one $ear &eriod5 in its /arious
&ower &ro,e#ts) This #onsists of literature sear#h5 field studies and im&a#t assessment in
the area of the land use5 water use5 so#io-e#onomi# as&e#ts5 soil5 h$drolo'$5 water -ualit$5
meteorolo'$5 air -ualit$5 terrestrial and a-uati# e#olo'$ and noise)
The "!A in/ol/es sta'e-b$-sta'e e/aluation of /arious &arameters that affe#t the
en/ironment) ased on "!A stud$5 where/er re-uired5 s&e#ifi# s#ientifi# studies are also
#ondu#ted to s#ientifi#all$ assess the li3el$ im&a#t of the &ollutants on the sensiti/e flora
and fauna in the surroundin's5 as also5 to ta3e &re/enti/e and miti'ator$ measures5
where/er re-uired)
A detailed &ost-o&erational re'ional inte'rated "!A stud$ was also #ondu#ted b$ :TP;
throu'h MAs "dF5 Fran#e for the Sin'rauli Area durin' the $ear 19E9-90)
E-o+ogi-a+ Monitoring
:TP; has underta3en a #om&rehensi/e "#olo'i#al Monitorin' Pro'ramme throu'h
Satellite !ma'er$ Studies #o/erin' an area of about 2? .ms radius around some of its
ma,or &lants) The studies ha/e been #ondu#ted throu'h :ational (emote Sensin' A'en#$
(:(SA)5 8$derabad at its &ower stations at (ama'undam (AP)5 Fara33a5 (@)5 .orba
(;hhatis'arh)5 Iindh$a#hal (MP)5 (ihand (4P))
These studies ha/e re/ealed si'nifi#ant en/ironmental 'ains in the /i#init$ areas as a
result of &ursuin' sound en/ironment mana'ement &ra#ti#es) Some of these im&ortant
'ains that ha/e been noti#ed are in#rease in dense forest area5 in#rease in a'ri#ulture area5
in#rease in a/era'e rainfall5 de#rease in waste land et#)
Su#h studies #ondu#ted from time to time around a &ower &ro,e#t ha/e established the
en/ironment status at /arious &ost o&erational sta'es )!n 'eneral5 the studies5 as su#h5
ha/e re/ealed that there is no si'nifi#ant ad/erse im&a#t on the e#olo'$ due to the &ro,e#t
a#ti/ities in an$ of these stations) Su#h studies #ondu#ted from time to time around a
&ower &ro,e#t ha/e established the en/ironment status at /arious &ost o&erational sta'es
of the &ro,e#t)
Resour-e 'onser/ation L@ith better awareness and a&&re#iation towards e#olo'$ and
en/ironment5 thermal &ower utilities ha/e been #ontinuall$ loo3in' for inno/ati/e and
2E
#ost effe#ti/e solutions to #onser/e natural resour#es and redu#e wastes) Some of the
measures in#lude2
(edu#tion in land re-uirements for main &lant and ash dis&osal areas in newer
units)
;a&a#it$ addition in old &lants5 within e6istin' land)
(edu#tion in water re-uirement for main &lant and ash dis&osal areas throu'h
re#$#le and reuse of water)
(edu#tion in fuel re-uirement throu'h more effi#ient #ombustion and ado&tion of
state-of-the-art te#hnolo'ies su#h as su&er #riti#al boilers)
Po++ution 'ontro+ S)stems L
@hile de#idin' the a&&ro&riate te#hnolo'$ for its &ro,e#ts5 :TP; inte'rates man$
en/ironmental &ro/isions into the &lant desi'n) !n order to 3ee& emission5 effluents and
ambient air -ualit$ well within a##e&table limits5 :TP; has &ro/ided the best a/ailable
e-ui&ments5 de/i#es and s$stems su#h as hi'h effi#ien#$ "le#trostati# Pre#i&itators
("SPs)5 Tall Sta#3s and 9ow :O6 urners for #ontrol of sta#3 emissions5 1ust "6tra#tion
and 1ust Su&&ression S$stems for #ontrol of fu'iti/e dust5 "ffluent Treatment Plants5
:eutralisation Pits and Ash Ponds for #ontrol of the effluent -ualit$5 Ash @ater (e-
#ir#ulation S$stem and ;oolin' Towers for #ontrol of the effluent -ualit$ as well as
#onser/ation of water and Sewa'e Treatment Plant (STP) for treatment of the domesti#
sewa'e from its &lant and townshi& areas)
Monitoring of En/ironmenta+ Parameters L
A broad based "n/ironment Monitorin' Pro'ramme has been formulated and
im&lemented in :TP;) All &ollutants dis#har'ed from the &ower &lant throu'h sta#3
emission5 ash &ond effluent5 main &lant effluent5 domesti# effluent and ;ondenser
;oolin' @ater (;;@) effluent are monitored at the sti&ulated fre-uen#$ at the sour#e
itself and at the &oints of dis#har'e) !n addition to the abo/e5 ambient air5 surfa#e water
and 'round water -ualit$ in and around :TP; &lants are re'ularl$ monitored to assess
an$ ad/erse im&a#ts as a result of o&eration of the &ower &lant)
En/ironmenta+ Re/ie4s L
To maintain #onstant /i'il on en/ironmental #om&lian#e5 "n/ironmental (e/iews are
#arried out at all o&eratin' stations and remedial measures ha/e been ta3en where/er
ne#essar$) As a feedba#3 and follow-u& of these "n/ironmental (e/iews5 a number of
retrofit and u& 'radation measures ha/e been underta3en at different stations
Su#h &eriodi# "n/ironmental (e/iews and e6tensi/e monitorin' of the fa#ilities #arried
out at all stations ha/e hel&ed in #om&lian#e with the en/ironmental norms and timel$
renewal of the Air and @ater ;onsents)
On1Line Data Base Management L
!n order to ha/e better #ontrol on &ollution and to a#hie/e effe#ti/e en/ironment
mana'ement in and around :TP; stations5 it is im&erati/e to ha/e an on-line5 reliable
and effi#ient en/ironment information s$stem on the &lant o&erational and en/ironmental
&erforman#e &arameters at all three le/els i)e) 'eneratin' Stations5 (e'ional 8ead-uarters
29
and ;or&orate ;entre) !n #onsideration of the abo/e5 a #om&uteri<ed Pro'ramme5 namel$
KPar$a/aran Monitorin' S$stemK - PMS5 whi#h #ould &ro/ide reliable stora'e5 &rom&t
20
and a##urate flow of information on en/ironmental &erforman#e of Stations was
de/elo&ed and installed in :TP;) This software fa#ilitates dire#t transfer of en/ironment
re&orts and other en/ironment related information from stations to the (e'ional
8ead-uarters and ;or&orate ;entre) The PMS has alread$ been im&lemented at
;or&orate ;entre5 four (e'ional 8ead-uarters and most of the Stations)
This s$stem will hel& in a#hie/in' #ontinuous im&ro/ement in :TP;Js en/ironment
&erforman#e throu'h im&ro/ed monitorin' and re&ortin' s$stem b$ usin' the trend
anal$sis and ad/an#ed data mana'ement te#hni-ues)
LiKuid Aaste Management S)stem L
The ob,e#ti/e of industrial li-uid effluent treatment &lant ("TP) is to dis#har'e lesser and
#leaner effluent from the &ower &lants to meet en/ironmental re'ulations) After &rimar$
treatment at the sour#e of their 'eneration5 the effluents are sent to the "TP for further
treatment) The #om&osite li-uid effluent treatment &lant has been desi'ned to treat all
li-uid effluents whi#h ori'inate within the &ower station e)') @ater Treatment Plant
(@TP)5 ;ondensate Polishin' 4nit (;P4) effluent5 ;oal 8andlin' Plant (;8P) effluent5
floor washin's5 ser/i#e water drains et#) The s#heme in/ol/es #olle#tion of /arious
effluents and their a&&ro&riate treatment #entrall$ and re-#ir#ulation of the treated
effluent for /arious &lant uses)
:TP; has im&lemented su#h s$stems in a number of its &ower stations su#h as Sin'rauli5
Iindh$a#hal5 .orba5 Fara33a and .ahal'aon) These &lants ha/e hel&ed to #ontrol -ualit$
and -uantit$ of the effluents dis#har'ed from the stations)
Ad/an-ed J E-o1friend+) Te-*no+ogies L
:TP; has 'ained e6&ertise in o&eration and mana'ement of 200 M@ and ?00M@ 4nits
installed at different Stations all o/er the #ountr$ and is loo3in' ahead for hi'her #a&a#it$
4nit si<es with su&er #riti#al steam &arameters for hi'her effi#ien#ies and for asso#iated
en/ironmental 'ains) At Si&at (;hattis'arh)5 hi'her #a&a#it$ 4nits of si<e of BB0 M@ and
ad/an#ed Steam 0enerators em&lo$in' su&er #riti#al steam &arameters ha/e alread$ been
en/isa'ed as a 'reen field &ro,e#t)
8i'her effi#ien#$ ;ombined ;$#le 0as Power Plants are alread$ under o&eration at all
'as-based &ower &ro,e#ts in :TP;) Ad/an#ed #lean #oal te#hnolo'ies su#h as !nte'rated
0asifi#ation ;ombined ;$#le (!0;;) ha/e hi'her effi#ien#ies of the order of =?F as
#om&ared to about 7EF for #on/entional &lants) :TP; has initiated a te#hno-e#onomi#
stud$ under 4S1O" A 4SA!1 for settin' u& a #ommer#ial s#ale demonstration &ower
&lant b$ usin' !0;; te#hnolo'$) These &lants #an use low-'rade #oals and ha/e hi'her
effi#ien#$ as #om&ared to #on/entional &lants)
@ith the massi/e e6&ansion of &ower 'eneration5 there is also 'rowin' awareness amon'
all #on#erned to 3ee& the &ollution under #ontrol and &reser/e the health and -ualit$ of
the natural en/ironment in the /i#init$ of the &ower stations) :TP; is #ommitted to
&ro/ide affordable and sustainable &ower in in#reasin'l$ lar'er -uantit$) :TP; is
#ons#ious of its role in the national endea/our of miti'atin' ener'$ &o/ert$5 heraldin'
70
e#onomi# &ros&erit$ and thereb$ #ontributin' towards !ndiaJs emer'en#e as a ma,or
'lobal e#onom$)
CHAPTER-
2
71
PER%ORMA!'E APPRAISAL
Introdu-tion
Performan#e a&&raisal is the &ro#ess of obtainin'5 anal$<in' and re#ordin' information
about the relati/e worth of an em&lo$ee) The fo#us of the &erforman#e a&&raisal is
measurin' and im&ro/in' the a#tual &erforman#e of the em&lo$ee and also the future
&otential of the em&lo$ee) !ts aim is to measure what an em&lo$ee does
)
A--ording to %+i33o5 A &rominent &ersonalit$ in the field of 8uman resour#es5
*&erforman#e a&&raisal is the s$stemati#5 &eriodi# and an im&artial ratin' of an
em&lo$eeCs e6#ellen#e in the matters &ertainin' to his &resent ,ob and his &otential for a
better ,ob)K Performan#e a&&raisal is a s$stemati# wa$ of re/iewin' and assessin' the
&erforman#e of an em&lo$ee durin' a 'i/en &eriod of time and &lannin' for his future)
72

Em3+o)ee 3erforman-e Management in-+udes:
P+anning wor3 and settin' e6&e#tations5
;ontinuall$ monitoring &erforman#e5
De/e+o3ing the #a&a#it$ to &erform5
Periodi#all$ rating &erforman#e in a summar$ fashion5 and
Re4arding 'ood &erforman#e
Performan#e mana'ement is the s$stemati# &ro#ess b$ whi#h an or'ani<ation in/ol/es its
em&lo$ees5 as indi/iduals and members of a 'rou&5 in im&ro/in' or'ani<ational
effe#ti/eness in the a##om&lishment of or'ani<ation mission and 'oals)C
!t is a &owerful tool to #alibrate5 refine and reward the &erforman#e of the em&lo$ee) !t
hel&s to anal$<e his a#hie/ements and e/aluate his #ontribution towards the a#hie/ements
of the o/erall or'ani<ational 'oals)
77
$ fo#usin' the attention on &erforman#e5 &erforman#e a&&raisal 'oes to the heart of
&ersonnel mana'ement and refle#ts the mana'ementCs interest in the &ro'ress of the
em&lo$ee)

OB0E'TIBES O% PER%ORMA!'E APPRAISAL
R To re/iew the &erforman#e of the em&lo$ees o/er a 'i/en &eriod of time)
R To ,ud'e the 'a& between the a#tual and the desired &erforman#e
R Self assessment b$ em&lo$ee
R 4nderstandin' stren'th and wea3ness)
R !dentif$in' trainin' and de/elo&ment needs)
R !dentif$in' &otential)
R etter understandin' between a&&raised and a&&raiser)
R (e#o'ni<in' a#hie/ements)
R 0oal settin' 0OA9)
R !m&ro/ed or'ani<ational &erforman#e)
R To re/iew the &erforman#e of the em&lo$ees o/er a 'i/en &eriod of time)
R To ,ud'e the 'a& between the a#tual and the desired &erforman#e)
R To hel& the mana'ement in e6er#isin' or'ani<ational #ontrol)
7=
R 8el&s to stren'then the relationshi& and #ommuni#ation between su&erior O
subordinates and mana'ement O em&lo$ees)
R To dia'nose the stren'ths and wea3nesses of the indi/iduals so as to identif$ the
trainin' and de/elo&ment needs of the future)
R To &ro/ide feedba#3 to the em&lo$ees re'ardin' their &ast &erforman#e)
R Pro/ide information to assist in the other &ersonal de#isions in the or'ani<ation)
R Pro/ide #larit$ of the e6&e#tations and res&onsibilities of the fun#tions to be
&erformed b$ the em&lo$ees)
R To ,ud'e the effe#ti/eness of the other human resour#e fun#tions of the
or'ani<ation su#h as re#ruitment5 sele#tion5 trainin' and de/elo&ment)
R To redu#e the 'rie/an#es of the em&lo$ees)
PRO'ESS O% PER%ORMA!'E APPRAISAL
STEPS O% PER%ORMA!'E APPRAISAL
7?
ESTABLISHI!& PER%ORMA!'E STA!DARDS
The first ste& in the &ro#ess of &erforman#e a&&raisal is the settin' u& of the standards
whi#h will be used to as the base to #om&are the a#tual &erforman#e of the em&lo$ees)
This ste& re-uires settin' the #riteria to ,ud'e the &erforman#e of the em&lo$ees as
su##essful or unsu##essful and the de'rees of their #ontribution to the or'ani<ational
'oals and ob,e#ti/es) The standards set should be #lear5 easil$ understandable and in
measurable terms) !n #ase the &erforman#e of the em&lo$ee #annot be measured5 'reat
#are should be ta3en to des#ribe the standards)
'OMMU!I'ATI!& THE STA!DARDS
On#e set5 it is the res&onsibilit$ of the mana'ement to #ommuni#ate the standards to all
the em&lo$ees of the or'ani<ation)
The em&lo$ees should be informed and the standards should be #learl$ e6&lained to the)
This will hel& them to understand their roles and to 3now what e6a#tl$ is e6&e#ted from
7B
them) The standards should also be #ommuni#ated to the a&&raisers or the e/aluators and
if re-uired5 the standards #an also be modified at this sta'e itself a##ordin' to the rele/ant
feedba#3 from the em&lo$ees or the e/aluators)
MEASURI!& THE A'TUAL PER%ORMA!'E
The most diffi#ult &art of the &erforman#e a&&raisal &ro#ess is measurin' the a#tual
&erforman#e of the em&lo$ees that is the wor3 done b$ the em&lo$ees durin' the
s&e#ified &eriod of time) !t is a #ontinuous &ro#ess whi#h in/ol/es monitorin' the
&erforman#e throu'hout the $ear) This sta'e re-uires the #areful sele#tion of the
a&&ro&riate te#hni-ues of measurement5 ta3in' #are that &ersonal bias does not affe#t the
out#ome of the &ro#ess and &ro/idin' assistan#e rather than interferin' in an em&lo$ees
wor3)
'OMPARI!& THE A'TUAL AITH THE DESIRED PER%ORMA!'E
The a#tual &erforman#e is #om&ared with the desired or the standard &erforman#e) The
#om&arison tells the de/iations in the &erforman#e of the em&lo$ees from the standards
set) The result #an show the a#tual &erforman#e bein' more than the desired &erforman#e

or5 the a#tual &erforman#e bein' less than the desired &erforman#e de&i#tin' a ne'ati/e
de/iation in the or'ani<ational &erforman#e) !t in#ludes re#allin'5 e/aluatin' and anal$sis
of data related to the em&lo$eesC &erforman#e)
DIS'USSI!& RESULTS
The result of the a&&raisal is #ommuni#ated and dis#ussed with the em&lo$ees on one-to-
one basis) The fo#us of this dis#ussion is on #ommuni#ation and listenin') The results5 the
&roblems and the &ossible solutions are dis#ussed with the aim of &roblem sol/in' and
rea#hin' #onsensus) The feedba#3 should be 'i/en with a &ositi/e attitude as this #an
ha/e an effe#t on the em&lo$eesC future &erforman#e) The &ur&ose of the meetin' should
be to sol/e the &roblems fa#ed and moti/ate the em&lo$ees to &erform better)
DE'ISIO! MAKI!&
7D
The last ste& of the &ro#ess is to ta3e de#isions whi#h #an be ta3en either to im&ro/e the
&erforman#e of the em&lo$ees5 ta3e the re-uired #orre#ti/e a#tions5 or the related 8(
de#isions li3e rewards5 &romotions5 demotions5 transfers et#)
PURPOSE O% PER%ORMA!'E APPRAISAL
Performan#e A&&raisal is bein' &ra#ti#ed in 90F of the or'ani<ations worldwide) Self-
a&&raisal and &otential a&&raisal also form a &art of the &erforman#e a&&raisal &ro#esses)
T$&i#all$5 Performan#e A&&raisal is aimed at2
To re/iew the &erforman#e of the em&lo$ees o/er a 'i/en &eriod of time)
To ,ud'e the 'a& between the a#tual and the desired &erforman#e)
To hel& the mana'ement in e6er#isin' or'ani<ational #ontrol)
To dia'nose the trainin' and de/elo&ment needs of the future)
Pro/ide information to assist in t*e HR de-isions +i,e 3romotions( transfers et-)
Pro/ide #larit$ of the e6&e#tations and res&onsibilities of the fun#tions to be
&erformed b$ the em&lo$ees)
To ,ud'e the effe#ti/eness of the other human resour#e fun#tions of the
or'ani<ation su#h as re#ruitment5 sele#tion5 trainin' and de/elo&ment)
To redu#e the 'rie/an#es of the em&lo$ees)
8el&s to stren'then the relationshi& and #ommuni#ation between su&erior O
subordinates and mana'ement O em&lo$ees)
'*a++enges of Performan-e A33raisa+
!n order to ma3e a &erforman#e a&&raisal s$stem effe#ti/e and su##essful5 an
or'ani<ation #omes a#ross /arious #hallen'es and &roblems) The main #hallen'es
in/ol/ed in the &erforman#e a&&raisal &ro#ess are2
7E
%etermining the evaluation criteria
!dentifi#ation of the a&&raisal #riteria is one of the bi''est &roblems fa#ed b$ the
to& mana'ement) The &erforman#e data to be #onsidered for e/aluation should be
#arefull$ sele#ted) For the &ur&ose of e/aluation5 the #riteria sele#ted should be in
-uantifiable or measurable terms
Create a rating instrument
The &ur&ose of the &erforman#e a&&raisal &ro#ess is to ,ud'e the &erforman#e of
the em&lo$ees rather than the em&lo$ee) The fo#us of the s$stem should be on
the de/elo&ment of the em&lo$ees of the or'ani<ation)
Lac& o! competence
To& mana'ement should #hoose the raters or the e/aluators #arefull$) The$
should ha/e the re-uired e6&ertise and the 3nowled'e to de#ide the #riteria
a##uratel$) The$ should ha/e the e6&erien#e and the ne#essar$ trainin' to #arr$
out the a&&raisal &ro#ess ob,e#ti/el$
'rrors in rating and evaluation
Man$ errors based on the &ersonal bias li3e stereot$&in'5 halo effe#t (i)e) one trait
influen#in' the e/aluatorCs ratin' for all other traits) et#) ma$ #ree& in the
a&&raisal &ro#ess) Therefore the rater should e6er#ise ob,e#ti/it$ and fairness in
e/aluatin' and ratin' the &erforman#e of the em&lo$ees)
(esistance
The a&&raisal &ro#ess ma$ fa#e resistan#e from the em&lo$ees and the trade
unions for the fear of ne'ati/e ratin's) Therefore5 the em&lo$ees should be
#ommuni#ated and #learl$ e6&lained the &ur&ose as well the &ro#ess of a&&raisal)
The standards should be #learl$ #ommuni#ated and e/er$ em&lo$ee should be
made aware that what e6a#tl$ is e6&e#ted from himAher)
79
PRE1REFUISITES %OR E%%E'TIBE $ SU''ESS%UL PER%ORMA!'E
APPRAISAL
The essentials of an effe#ti/e &erforman#e s$stem are as follows2
1) Do-umentation O means #ontinuous notin' and do#umentin' the &erforman#e) !t
also hel&s the e/aluators to 'i/e a &roof and the basis of their ratin's)
2) Standards J &oa+s O the standards set should be #lear5 eas$ to understand5
a#hie/able5 moti/atin'5 time bound and measurable)
7) Pra-ti-a+ and sim3+e format - The a&&raisal format should be sim&le5 #lear5 fair
and ob,e#ti/e) 9on' and #om&li#ated formats are time #onsumin'5 diffi#ult to
understand5 and do not eli#it mu#h useful information)
=) E/a+uation te-*niKue O An a&&ro&riate e/aluation te#hni-ue should be sele#tedG
the a&&raisal s$stem should be &erforman#e based and uniform) The #riteria for
e/aluation should be based on obser/able and measurable #hara#teristi#s of the
beha/ior of the em&lo$ees)
?) 'ommuni-ation O ;ommuni#ation is an indis&ensable &art of the &erforman#e
a&&raisal &ro#ess) The desired beha/ior or the e6&e#ted results should be
#ommuni#ated to the em&lo$ees as well as the e/aluators) ;ommuni#ation also
&la$s an im&ortant role in the re/iew or feedba#3 meetin') O&en #ommuni#ation
s$stem moti/ates the em&lo$ees to a#ti/el$ &arti#i&ate in the a&&raisal &ro#ess
B) %eedEa-, L The &ur&ose of the feedba#3 should be de/elo&mental rather than
,ud'mental) To maintain its utilit$5 timel$ feedba#3 should be &ro/ided to the
em&lo$ees and the manner of 'i/in' feedba#3 should be su#h that it should ha/e a
moti/atin' effe#t on the em&lo$eesC future &erforman#e)
D) Persona+ Bias O !nter&ersonal relationshi&s #an influen#e the e/aluation and the
de#isions in the &erforman#e a&&raisal &ro#ess) Therefore5 the e/aluators should
be trained to #arr$ out the &ro#esses of a&&raisals without &ersonal bias and
effe#ti/el$)
=0
MA!A&ERIAL ETHI'S I! PER%ORMA!'E APPRAISAL
Performan#e a&&raisal s$stem should be effe#ti/e as a number of #ru#ial de#isions are
made on the basis of s#ore or ratin' 'i/en b$ the a&&raiser5 whi#h in turn5 is hea/il$
based on the a&&raisal s$stem) A&&raisal s$stem5 to be effe#ti/e5 should &ossess the
followin' essential #hara#teristi#s2
Re+iaEi+it) and /a+idit):
A&&raisal s$stem should &ro/ide #onsistent5 reliable and /alid information and data5
whi#h #an be used to defend the or'ani<ation-e/en in le'al #hallen'es) !f two a&&raisers
are e-uall$ -ualified and #om&etent to a&&raise an em&lo$ee with the hel& of same
a&&raisal te#hni-ue5 their ratin's should a'ree with ea#h other) Then the te#hni-ue
satisfies the #ondition of inter-rater reliabilit$) A&&raisals must also satisf$ the #ondition
of /alidit$ be measurin' what the$ are su&&osed to measure) For e6am&le5 if a&&raisal is
made for &otential of an em&lo$ee for &romotion5 it should su&&l$ the information and
data relatin' to &otentialities of the em&lo$ee to ta3e u& hi'her res&onsibilities and #arr$
on a#ti/ities at hi'her le/el)
0oE Re+atedness:
The a&&raisal te#hni-ue should measure the &erforman#e and &ro/ide information in Hob
related a#ti/itiesAareas)
St
andardiGation:
A&&raisal forms5 &ro#edures5 administration of te#hni-ues5 ratin' et#) should be
standardi<ed as a&&raisal de#isions affe#t all em&lo$ees of the 'rou&)
Pra-ti-a+ BiaEi+it):
The te#hni-ues should be &ra#ti#all$ /iable to administer5 &ossible to im&lement and
e#onomi#al re'ardin' #ost as&e#t)
Lega+ San-tion:
!t should ha/e #om&lian#e with the le'al &ro/isions #on#erned of the #ountr$)
=1
Training and A33raisers:
e#ause a&&raisal is im&ortant and sometimes diffi#ult5 it would be useful to &ro/ide
trainin' to a&&raisers namel$ insi'hts and ideas on ratin'5 do#umentin' a&&raisals5 and
#ondu#tin' a&&raisal inter/iews) Familiarit$ with ratin' errors #an im&ro/e rater
&erforman#e and this ma$ in,e#t the needed #onfiden#e in a&&raisers to loo3 into
&erforman#e ratin's more ob,e#ti/el$)
O3en 'ommuni-ation:
Most em&lo$ees want to 3now how well the$ are &erformin' on the ,ob) A 'ood a&&raisal
s$stem &ro/ides the needed feedba#3 on a #ontinuin' basis) The a&&raisal inter/iews
should &ermit both &arties to learn about the 'a&s and &re&are themsel/es for future) To
this end5 mana'ers should #learl$ e6&lain their &erforman#e e6&e#tations to their
subordinates in ad/an#e of the a&&raisals &eriod) On#e this is 3nown it be#omes eas$ for
em&lo$ees to learn about the $ardsti#3s and5 if &ossible5 tr$ to im&ro/e their &erforman#e
in future)
Em3+o)ee A--ess to Resu+ts:
"m&lo$ees should 3now the rules of the 'ame) The$ should re#ei/e ade-uate feedba#3 on
their &erforman#e) !f &erforman#e a&&raisals are meant for im&ro/in' em&lo$ees
&erforman#e5 then withholdin' a&&raisals results would not ser/e an$ &ur&ose)
"m&lo$ees sim&l$ #ould not &erform better without ha/in' a##ess to this information)
Permittin' em&lo$ees to re/iew the results of their a&&raisal allows them to dete#t an$
errors that ma$ ha/e been made) !f the$ disa'ree with the e/aluation5 the$ #an e/en
#hallen'e the same throu'h formal #hannels)
!t follows then that formal &ro#edures should be de/elo&ed to enable em&lo$ees who
disa'ree with a&&raisal results whi#h are #onsidered to be ina##urate or unfair) The$ must
ha/e the means for &ursuin' their 'rie/an#es and ha/in' them addressed ob,e#ti/el$)
@hen mana'ement uses it as a whi& or fails to understand its limitations5 it fails) The 3e$
is not whi#h forms or whi#h method is used) Performan#e a&&raisal should be used
&rimaril$ to de/elo& em&lo$ees as /aluable resour#es) Onl$ then it would show
&romisin' results)
=2

ELE'TRO!I' PER%ORMA!'E MO!ITORI!&
*E+e-troni- 3erforman-e monitoringC refers to t*e use of te-*no+og) to monitor t*e
em3+o)eeHs 3erforman-e
Or'ani<ations a#ross the world are in#or&oratin' the use of /arious ad/an#ed
te#hnolo'ies for all fun#tions at all le/els) Man$ or'ani<ations ha/e in#or&orated
te#hnolo'ies in the &erforman#e a&&raisal and mana'ement &ro#esses) The ele#troni# and
#om&uteri<ed s$stems are bein' used to monitor and e/aluate the &erforman#e of the
em&lo$ees)
The #on#e&t of ele#troni# &erforman#e mana'ement has been the latest trend in
&erforman#e sur/eillan#e in the forei'n #ountries where almost e/er$ ,ob has the
&otentials of bein' monitored ele#troni#all$) ut with the in#reasin' number of M:;Cs5
the trend is #at#hin' u& fast in !ndia)
@ith the or'ani<ations usin' the latest te#hnolo'ies and soft wares5 ele#troni#
&erforman#e monitorin' su&&orts #om&rehensi/e5 -ualitati/e5 and sub,e#ti/e assessment
of the indi/idualCs &erforman#e)
The main reasons for &ra#ti#in' ele#troni# &erforman#e monitorin' are
!t im&ro/es &rodu#ti/it$ and the -ualit$ of wor3
Sub,e#ti/e wor3 e/aluation
;om&lian#e with the or'ani<ational &oli#ies and the lo#al laws
8el&s in #ost-#ontrol in the #om&an$
8el&s in the se#urit$ of the #om&an$ information)
=7
1es&ite all its ad/anta'es5 the ar'uments 'i/en a'ainst the use of ele#troni# &erforman#e
monitorin' is that su#h s$stems interfere in the &ri/a#$ of the em&lo$ees and some
em&lo$ees ma$ ta3e it a'ainst their di'nit$)
4sin' su#h s$stem #an ha/e both &ositi/e and ne'ati/e effe#ts on the or'ani<ational
health) !t is ar'ued that5 to ensure the &ositi/e effe#ts of ele#troni# &erforman#e
monitorin'2
T*e em3+o)ees s*ou+d Ee e>3+ained and -ommuni-ated -+ear+) aEout t*e s)stem2
The em&lo$eesC su''estions should be ta3en in desi'nin' the s$stem
The em&lo$ees should be in/ol/ed in the im&lementation of the s$stem
The or'ani<ation should not solel$ rel$ on the s$stem for the data on em&lo$eesC
&erforman#e)
==
PER%ORMA!'E A!D ITS E%%E'TIBE!ESS
=?
P'()*(+,NC' ,PP(,#-,L +'T.*%-
Performan#e a&&raisal methods in#lude 11 methods A t$&es as follows2
2 'RITI'AL I!'IDE!T METHOD
The #riti#al in#idents for &erforman#e a&&raisal is a method in whi#h the mana'er writes
down &ositi/e and ne'ati/e &erforman#e beha/ior of em&lo$ees throu'hout the
&erforman#e &eriod
6 AEI&HTED 'HE'KLIST
This method des#ribe a &erforman#e a&&raisal method where rater familiar with the ,obs
bein' e/aluated &re&ared a lar'e list of des#ri&ti/e statements about effe#ti/e and
ineffe#ti/e beha/ior on ,obs
5 PAIRED 'OMPARISO! A!ALYSIS
Paired #om&arison anal$sis is a 'ood wa$ of wei'hin' u& the relati/e im&ortan#e of
o&tions)
A ran'e of &lausible o&tions is listed) "a#h o&tion is #om&ared a'ainst ea#h of the other
o&tions) The results are tallied and the o&tion with the hi'hest s#ore is the &referred
o&tion)
7 &RAPHI' RATI!& S'ALES
The (atin' S#ale is a form on whi#h the mana'er sim&l$ #he#3s off the em&lo$eeCs le/el
of &erforman#e) This is the oldest and most widel$ method used for &erforman#e
a&&raisal)
=B
9 ESSAY EBALUATIO!
This method as3ed mana'ers A su&er/isors to des#ribe stren'ths and wea3nesses of an
em&lo$eeCs beha/ior) "ssa$ e/aluation is a non--uantitati/e te#hni-ue
This method usuall$ use with the 'ra&hi# ratin' s#ale method)
? BEHABIORALLY A!'HORED RATI!& S'ALES
This method used to des#ribe a &erforman#e ratin' that fo#used on s&e#ifi# beha/iors or
sets as indi#ators of effe#ti/e or ineffe#ti/e &erforman#e)
!t is a #ombination of the ratin' s#ale and #riti#al in#ident te#hni-ues of em&lo$ee
&erforman#e e/aluation)

: PER%ORMA!'E RA!KI!& METHOD
(an3in' is a &erforman#e a&&raisal method that is used to e/aluate em&lo$ee
&erforman#e from best to worst)
Mana'er will #om&are an em&lo$ee to another em&lo$ee5 rather than #om&arin' ea#h one
to a standard measurement)
< MA!A&EME!T BY OB0E'TIBES "MBO#
MO is a &ro#ess in whi#h mana'ers A em&lo$ees set ob,e#ti/es for the em&lo$ee5
&eriodi#all$ e/aluate the &erforman#e5 and reward a##ordin' to the result)
MO fo#uses attention on what must be a##om&lished ('oals) rather than how it is to be
a##om&lished (methods)
=D
; 5?8 DE&REE PER%ORMA!'E APPRAISAL
7B0 1e'ree Feedba#3 is a s$stem or &ro#ess in whi#h em&lo$ees re#ei/e #onfidential5
anon$mous feedba#3 from the &eo&le who wor3 around them)
28%OR'ED RA!KI!& "%OR'ED DISTRIBUTIO!#
For#ed ran3in' is a method of &erforman#e a&&raisal to ran3 em&lo$ee but in order of
for#ed distribution)
For e6am&le5 the distribution re-uested with 10 or 20 &er#ent in the to& #ate'or$5 D0 or E0
&er#ent in the middle5 and 10 &er#ent in the bottom)
22 BEHABIORAL OBSERBATIO! S'ALES
eha/ioral Obser/ation S#ales is fre-uen#$ ratin' of #riti#al in#idents that wor3er has
&erformed)
SAMPLE %ORMS O% PER%ORMA!'E APPRAISAL SYSTEM
Sam&les A e6am&les of &erforman#e a&&raisal are &o&ular in staff A em&lo$ee a&&raisal
with or'ani<ations5 human resour#e de&artment5 mana'ers)
This information will hel& us de/elo& effe#ti/e Performan#e a&&raisal)
@e #an use free sam&le A e6am&le ,ob s&e#ifi#ations as follows2
2 Performan-e a33raisa+ form
This is 'eneral form for &erforman#e a&&raisal)
6 Manager 3erforman-e a33raisa+ form
This form is a &erforman#e a&&raisal sam&le used for mana'er &osition)
=E

5 Em3+o)ee 3erforman-e a33raisa+ form
This form is a &erforman#e a&&raisal sam&le used for staff &osition)
7 Essa) e/a+uation form
This form is based on essa$ e/aluation method of &erforman#e a&&raisal)
9 %or-ed '*oi-e form
This form is a &erforman#e a&&raisal sam&le based on for#ed #hoi#e method of
&erforman#e a&&raisal)
? Aeig*ted -*e-,+ist form
This form is based on wei'hted #he#3list method of &erforman#e a&&raisal)
: Rating s-a+e form
This form is a &erforman#e a&&raisal sam&le based on ratin' s#ales method of
&erforman#e a&&raisal)
< Em3+o)ee se+f a33raisa+ form
This form is a &erforman#e a&&raisal sam&le based on a&&raisal self b$ em&lo$ee)
SEL%1ASSESSME!T FUESTIO!S
1) 1es#ribe $our ,ob des#ri&tion) For ea#h of the ma,or res&onsibilities5 what were the
e6&e#tations and out#omesM
2) @hat would $ou ha/e li3ed to ha/e done this $ear5 but were unable toM @h$M
7) @hat 'oals ha/e $ou set for $ourself durin' the ne6t $earM @hat t$&es of &ro,e#ts
would $ou li3e to be in/ol/ed inM
=) @hat t$&es of de/elo&mental a#ti/ities would $ou li3e to ta3e ad/anta'e of (e)')5
seminars5 s&e#ifi# trainin' #lasses5 et#))M
?) @hat 3ind of su&&ort andAor 'uidan#e would $ou li3e to see from $our su&er/isorM
=9
B) 1es#ribe an$ &ro,e#ts $ou ha/e been res&onsible for whi#h are not in $our ,ob
des#ri&tion) @hat results ha/e $ou a#hie/edM
D) 1es#ribe an$ #han'es $ou su''ested andAor im&lemented this $ear that led to
im&ro/ement in $our area (e)')5 -ualit$ of wor3 life5 #ost sa/in's5 effi#ien#$))
E) @hat a#tion(s) ha/e $ou ta3en this $ear to 'ain a better understandin' of the
or'ani<ation5 $our unitAdi/isionAde&artment5 or $our own ,obM
9) 0i/e e6am&les of de&artmental #ollaborati/e efforts that $ou were in/ol/ed in this
$ear) @hat #ontributions did $ou ma3e to the teamM
10) 1es#ribe 'oals andAor de/elo&mental ste&s $ou set out to a##om&lish durin' this &ast
$ear) Of those5 whi#h did $ou a##om&lishM
11) @hat do $ou thin3 has been $our most im&ortant #ontribution to the de&artment
andAor the or'ani<ationM @hat are $ou most &roud ofM
2 DE%I!ITIO! O% SEL% APPRAISAL
Self-a&&raisal is a method of &erforman#e a&&raisal that is done b$ em&lo$ee (a&&raisee))
6 ADBA!TA&ES O% SEL% APPRAISAL
R $ ha/in' em&lo$ees do some sort of self e/aluation before the a#tual re/iew meetin'5
the re/iew meetin's #an be shorter)
R !f done &ro&erl$ and ta#tfull$5 en#oura'in' em&lo$ees to self e/aluation or self a&&raise
at an$ time durin' the $ear5 in#ludin' around the a#tual re/iew meetin's5 hel& #on/e$ the
messa'e that the &ro#ess of &erforman#e mana'ement and a&&raisal is a team effort5 and
not somethin' the mana'er does to the em&lo$ee)
R @he$ self a&&raisal is an a##e&ted and inte'rated &art of the &erforman#e mana'ement
&ro#ess5 it en#oura'es em&lo$ees to self e/aluate throu'hout the $ear)
R Self-ratin's are &arti#ularl$ useful if the entire #$#le of &erforman#e mana'ement
in/ol/es the em&lo$ee in a self-assessment)
?0
R The de/elo&mental fo#us of self-assessment is a 3e$ fa#tor)
R A&&ro6imatel$ half of the Federal em&lo$ees in a lar'e sur/e$ felt that self-ratin's
would #ontribute *to a 'reat or /er$ 'reat e6tent+ to fair)
R Self-a&&raisals are &arti#ularl$ /aluable in situations where the su&er/isor #annot
readil$ obser/e the wor3 beha/iors and tas3 out#omes)
5 DISADBA!TA&ES O% SEL% APPRAISAL
R (esear#h shows low #orrelations between self-ratin's and all other sour#es of ratin's5
&arti#ularl$ su&er/isor ratin's) The self-ratin's tend to be #onsistentl$ hi'her) This
dis#re&an#$ #an lead to defensi/eness and alienation if su&er/isors do not use 'ood
feedba#3 s3ills)
R Sometimes self-ratin's #an be lower than othersC) !n su#h situations5 em&lo$ees tend to
be self-demeanin' and ma$ feel intimidated and *&ut on the s&ot)+
R Self-ratin's should fo#us on the a&&raisal of &erforman#e elements5 not on the summar$
le/el determination) A ran'e of ratin' sour#es5 in#ludin' the self assessments5 hel& to
*round out+ the information for the summar$ ratin')
RATI!& ERRORS I! PER%ORMA!'E APPRAISALS
Performan#e a&&raisals are sub,e#t to a wide /ariet$ of ina##ura#ies and biases referred to
as Jratin' errorsJ) These errors #an seriousl$ affe#t assessment results) Some of the most
#ommon ratin' errors are2 -
?1
Lenien-) or se/erit): 1 9enien#$ or se/erit$ on the &art of the rater ma3es the
assessment sub,e#ti/e) Sub,e#ti/e assessment defeats the /er$ &ur&ose of &erforman#e
a&&raisal) (atin's are lenient for the followin' reasons:
a) The rater ma$ feel that an$one under his or her ,urisdi#tion who is rated
unfa/orabl$ will refle#t &oorl$ on his or her own worthiness)
b) 8eAShe ma$ feel that a dero'ator$ ratin' will be re/ealed to the rate to
detriment the relations between the rater and the ratee)
#) 8eAShe ma$ rate lenientl$ in order to win &romotions for the
subordinates and therefore5 indire#tl$ in#rease hisAher hold o/er him)
'entra+ tenden-): 1 This o##urs when em&lo$ees are in#orre#tl$ rated near the a/era'e
or middle of the s#ale) The attitude of the rater is to &la$ safe) This safe &la$in' attitude
stems from #ertain doubts and an6ieties5 whi#h the raters ha/e been assessin' the rates)
Ha+o error: 1 A halo error ta3es &la#e when one as&e#t of an indi/idualJs &erforman#e
influen#es the e/aluation of the entire &erforman#e of the indi/idual) The halo error
o##urs when an em&lo$ee who wor3s late #onstantl$ mi'ht be rated hi'h on &rodu#ti/it$
and -ualit$ of out&ut as well a6 on moti/ation) Similarl$5 an attra#ti/e or &o&ular
&ersonalit$ mi'ht be 'i/en a hi'h o/erall ratin') (atin' em&lo$ees se&aratel$ on ea#h of
the &erforman#e measures and en#oura'in' raters to 'uard a'ainst the halo effe#t are the
two wa$s to redu#e the halo effe#t)
Rater effe-t2 -This in#ludes fa/oritism5 stereot$&in'5 and hostilit$) "6tensi/el$ hi'h or
low s#ore are 'i/en onl$ to #ertain indi/iduals or 'rou&s based on the raterJs attitude
towards them and not on a#tual out#omes or beha/iorsG se65 a'e5 ra#e and friendshi&
biases are e6am&les of this t$&e of error)
Prima-) and Regen-) effe-ts: 1 The raterJs ratin' is hea/il$ influen#ed either b$
beha/ior e6hibited b$ the ratee durin' his earl$ sta'e of the re/iew &eriod (&rima#$) or
b$ the out#omes5 or beha/ior e6hibited b$ the ratee near the end of the re/iew &eriod
(re'en#$)) For e6am&le5 if a sales&erson #a&tures an im&ortant #ontra#tAsale ,ust before
the #om&letion of the a&&raisal5 the timin' of the in#ident ma$ inflate his or her standin'5
?2
e/en thou'h the o/erall &erforman#e of the sales &erson ma$ not ha/e been en#oura'in')
One wa$ of 'uardin' a'ainst su#h an error is to as3 the rater to #onsider the #om&osite
&erforman#e of the rate and not to be influen#ed b$ one in#ident or an a#hie/ement)
Performan-e dimension order: 1 Two or more dimensions on a &erforman#e instrument
follow ea#h other and both des#ribe or rotate to a similar -ualit$) The rater rates the first
dimensions a##uratel$ and then rates the se#ond dimension to the first be#ause of the
&ro6imit$) !f the dimensions had been arran'ed in a si'nifi#antl$ different order5 the
ratin's mi'ht ha/e been different)
S3i++o/er effe-t: 1 This refers lo allowin' &ast &erforman#e a&&raisal ratin' lo
un,ustifiabl$ influen#e #urrent ratin's) Past ratin's5 'ood or bad5 result in similar ratin'
for #urrent &eriod althou'h the demonstrated beha/ior do#s not deser/e the ratin'5 'ood
or bad)
Persona+ Pre.udi-e: !f the rater disli3es an$ em&lo$ee or an$ 'rou&5 he ma$ rate them at
the lower end5 whi#h ma$ distort the ratin' &ur&ose and affe#t the #areer of these
em&lo$ees)
Ot*er fa-tors t*at are -onsidered as 3roE+ems are
Failure of the su&eriors in #ondu#tin' &erforman#e a&&raisal and &ost
&erforman#e a&&raisal inter/iew)
Most &art of the a&&raisal is based on sub,e#ti/it$)
9ess reliabilit$ and /alidit$ of the &erforman#e a&&raisal te#hni-ues)
:e'ati/e ratin's affe#t inter&ersonal relations and industrial relations s$stem)
!nfluen#e of e6ternal en/ironmental fa#tors and un#ontrollable internal fa#tors)
Feedba#3 and &ost a&&raisal inter/iew ma$ ha/e a setba#3 on &rodu#tion)
Mana'ement em&hasi<es on &unishment rather than de/elo&ment of an em&lo$ee
in &erforman#e a&&raisal)
Some ratin's &arti#ularl$ about the &otential a&&raisal are &urel$ based on 'uess
wor3)
?7
T*e ot*er 3roE+ems of 3erforman-e a33raisa+ re3orted E) /arious studies are:
Q (elationshi& between a&&raisal rates and &erforman#es after &romotions was not
si'nifi#ant)
Q Some su&eriors #om&leted a&&raisal re&orts within a few minutes)
Q Absen#e of inter-rater reliabilit$)
Q The situation was un&leasant in feedba#3 inter/iew)
Q Su&eriors la#3 that ta#t of offerin' the su''estions #onstru#ti/el$ to subordinates)
Q Su&er/isors were often #onfused due to too man$ ob,e#ti/es of &erforman#e a&&raisal)
?=
CHAPTER-
3
??
PER%ORMA!'E APPRAISAL SYSTEM
O% !TP'
"arlier in the :TP; 3erforman-e a33raisa+ s)stem was used till 200=) !n this the
&erforman#e of the #andidate was a&&raised b$ em&lo$in' the method of grading s)stem
for a&&raisin' the &erforman#e of the #andidate) !n this method #ertain #ate'ories of
abilities of &erforman#e are defined well in ad/an#e and #andidates are &ut in a &arti#ular
#ate'or$ de&endin' on their trait and #hara#teristi#) The #ate'ories are outstanding(
good( a/erage( 3oor( and /er) 3oor or ma$ be in terms of letters li3e A5 5 ;5 15 " et#
and ea#h letter ha/e its own inter&retation de&endin' on a re&ortin' offi#er usin' it) The
a#tual &erforman#e of the em&lo$ee is measured a'ainst these 'rades)
!n the 'radin' s$stem ? 'rades was awarded that are e>-e++ent( good( a/erage5 Ee+o4
a/erage and unsatisfa-tor)) !n this most 4eig*tage was assi'ned to the s3e-ia+
a-*ie/ement to the #andidate durin' his wor3 b$ the re&ortin' offi#er at the time of
a&&raisin' the &erforman#e) S&e#ial a#hie/ement #an be the abilit$ in redu#in' the
e6&enses of a &arti#ular de&artment5 effe#ti/e handlin' of the 'rou&)
4nder grading s)stem the assessed himself assess his &erforman#e) The &erforman#e
was e/aluated b$ fillin' u& the re-uired information in the &erforman#e a&&raisal re&ort)
T*e format of t*e 3erforman-e a33raisa+ re3ort is as fo++o4s L
:ame of the #andidate
1esi'nation
Area of res&onsibilit$
Hob a##om&lishment
Obstru#tion en#ountered
;omment of the re&ortin' offi#er is written after dis#ussion with the #andidate
;omment of the re&ortin' offi#er without dis#ussion with the #andidate
?B
O/erall ratin' assi'ned
T*e a33raisa+ 4i++ -o/er 3erforman-e during t*e finan-ia+ )ear) The format and the
&ro#ess of a&&raisal will be the same for all fun#tions and similar for all le/els of
e6e#uti/es) The a&&raisal form is to be filled b$ all e6e#uti/es who ha/e ser/ed for &eriod
of at least 7 months in the Or'ani<ation durin' the finan#ial $ear)
Periodi- Re/ie4 L
The indi/idual tas3s will be set and re/iewed on a monthl$ basis as far as &ossible)
8owe/er5 in #ases2
A*ere a +arge e+ement of 4or, is of unforeseen nature and *en-e it -annot
Ee -on/erted into 3ro1 determined mont*+) targets
A*ere t*ere is +i,e+i*ood of freKuent -*anges in t*e 3riorities t*at are set on
mont*+) Easis
A*ere tas, for-es are reKuired to Ee -onstituted to meet -ertain e>igen-ies
at 4or,
A*ere an indi/idua+Is 4or, is +arge+) de3endent on t*e 4or, originating in
ot*er de3artments
The re#ord of su#h tas3s with res&e#t to ea#h indi/idual will be maintained dail$Awee3l$
in the format #lose to &res#ribed format and in-#or&orate in the &eriodi# re#ords) The
s$stem will thus ta3e #are of both &re-determined and un&lanned elements of wor3)
A!!UAL REBIEA
Periodi# re&orts on &erforman#e for ea#h em&lo$ee should be #orrelated and form the
basis for arri/in' at the annual assessment) The manner in whi#h the monthl$A&eriodi#
re&orts are translated into an annual assessment will be based on the relati/e &riorities of
?D
tas3sA&erforman#e norms assi'ned and fulfilled and e6tent to whi#h #onstraints were
o/er#ome)
In t*e annua+ re3ort t*ere is a 3ro/ision for se+f1e/a+uation E) t*e a33raisee This is
in /iew of the fa#t2
0oEs at e>e-uti/e +e/e+ *a/e to Ee seen in tota+it) rat*er t*an a sum tota+ of
tas,s( targets or norms and t*e a33raisee .ust a -*an-e to re/ie4 *is
3erforman-e and e>3ress *is /ie43oints
T*ere are areas of dis-retion o3en to an e>e-uti/e( Eut not in-or3orated
forma++) into oE.e-ti/es su-* as s3ontaneous+) -reati/e a-ti/ities( 4*i-* an
inno/ati/e e>e-uti/e mig*t -*oose to do
Annual a&&raisal in addition &ro/ides for assessment of #ertain attributes and abilities b$
the a&&raiser on a three-&oint s#ale) Assessment of attributes &ro/ides a #ommon standard
for #om&arison between em&lo$ees (en'a'ed in a /ast /ariet$ of ,obs)) oth the
sub,e#ti/e and ob,e#ti/e elements of a ,ob are thus #onsidered for assessment)
!n the re/iew dis#ussions &re#edin' the annual assessment the followin' ma$ be
dis#ussed between the re&ortin' offi#er and the &erson assessed)
1 E>tent of a-*ie/ement
1 Reasons for s*ortfa++
1 Measures to a/oid future setEa-, in target a-*ie/ement
1 %uture a-tion 3+an
The e6tent5 of a#hie/ement should be #ommuni#ated to the a&&raise with res&e#t to the
e/aluation on &eriodi# tar'ets5 and e/aluation of e6e#uti/e abilities and attributes)
Dra4Ea-
, Of t*e &rading S)stem 1
1) 0rades were #om&letel$ un3nown to the #andidate bein' a&&raised)
2) The result of the em&lo$ee &erforman#e was also not 3nown)
7) Promotion was the onl$ reward5 whi#h was 'ranted to the em&lo$ee5 and also it
was 'i/en after 7 $ears)
?E
=) An element of dissatisfa#tion was &resent5 as the reward for the &erforman#e was
seems to be not suffi#ient)
CHAPTER-
4
?9
@Resear-* is t*e s)stemati- and oE.e-ti/e sear-* for t*e ana+)sis of information
re+e/ant to t*e identifi-ation and so+ution of t*e s3e-ifi- 3roE+em Resear-* is
s-ien-e and a s)stemati- sear-* for 3ertinent information on a 3arti-u+ar to3i-C
In fa-t resear-* is an a-t of s-ientifi- in/estigation
OB0E'TIBE O% STUDY:
1)To 3now the awareness of &erforman#e a&&raisal s$stem amon' em&lo$ees at
:TP;5Anta
2) To 'et feedba#3 from em&lo$ees re'ardin' &erforman#e a&&raisal s$stem ado&ted b$
:TP;5 Anta

RESEAR'H DESI&!
A resear#her desi'n is the o/erall &lan or &ro'ramme of resear#h) !t is the 'eneral blue
&rint for the #olle#tion5 measurement and anal$sis of data) !t in#ludes an outline what an
in/esti'ator #an do from writin' the h$&othesis and their o&erational im&li#ation to the
final anal$sis of data) Iarious uses of ha/in' a resear#h desi'n are as follows O
1) It 3ro/ides ans4ers to /arious Kuestions su#h as2
@hat is the ob,e#t of resear#hM
@hat data are needed and how will these be 'atheredM
@hat will be the time5 &la#e and sam&le of stud$M
8ow will the data be anal$<ed and inter&retedM
2) It a-ts as a standard and guide3ost5 whi#h hel&s the resear#her in
measurin' hisAher short#omin' and de/iation in a#tual resear#h later on)
7) It foresta++s t*e 3ossiEi+it) of a fruit+ess enKuir) and a#t as an
insuran#e a'ainst future failure)
SOUR'ES O% DATA
PRIMARY DATA SOUR'E: 1
Primar$ data sour#e #om&rises res&onses to -uestionnaire and inter/iews #ondu#ted with
mana'er5 su&er/isor of all de&artment of the #om&an$)
SE'O!DARY DATA SOUR'E 2 -
Se#ondar$ data sour#e is the one that ma3es a/ailable data that are #olle#ted b$ some
other a'en#$ earlier) !t #om&rises different boo3s on the human resour#e)

B0
PREPARATIO! O% FUESTIO!!AIRE L
Mu#h labor and #are was ta3en in desi'nin' the -uestionnaire to maintain the bre/it$ and
a##ura#$) T*e ru+e is to gat*er t*e data )ou need Eut not more than is needed5
therefore the number of -uestions was not more) The -uestions were su#h that whi#h
e/o3ed a##urate and desired res&onses O whi#h #ontained the information sou'ht)
T*e Kuestionnaire 4as in a stru-tured format in 4*i-* t*e Kuestions 4ere as,ed
from t*e res3ondents 4ere /er) 3re-ise and -on-ise+) stated in ad/an-e( t*us
ma>imiGing standardiGation
Luestion &ro/ided the sub,e#t with the multi&le-#hoi#e res&onse with four ratin') !n order
to desi'n a 'ood -uestionnaire all rele/ant boo3s on the sub,e#t were #onsulted) All the
a/ailable arti#les and resear#h wor3 were ta3en into a##ount) "6&lorator$ dis#ussion with
m$ 'uide5 who had intimate 3nowled'e of the sub,e#t5 hel&ed me ne/er lose si'ht of the
h$&othesis to be tested) ;are was ta3en to relate all -uestions intimatel$ to the final
ob,e#ti/e of the in/esti'ation)
"a# Uni/erse: 0rade "1 to "D em&lo$ees
!t is defined in terms of elements5 unit5 e6tent and time) The demo'ra&hi# &rofile of the
res&ondents was a below2
Men or women em&lo$ed in :TP; O PM! startin' from 'rade "1 to "D must ha/e a
3nowled'e about PMS (&erforman#e mana'ement s$stem) and their &erforman#e is
e/aluated a##ordin' to that PMS onl$) :ature of &o&ulation was homo'eneous therefore
a small sam&le was effe#ti/e to re&resent it)
"E#Sam3+e SiGe: 1 ?0 em&lo$ees
"-# Sam3+ing met*od: 3ur3osi/e sam3+ing
!on random "non 3roEaEi+isti-# sam3+es
!n whi#h the &robabilit$ of unit sele#tion is un3nown at an$ sta'e of the sele#tion
&ro#ess and the sele#tion of unit is based on the ,ud'ment of the resear#her was sele#ted)
The method used was 3ur3osi/e sam3+ing) These term means sele#tion b$ desi'n O b$
#hoi#e and not b$ #han#e) The sam&le was #hosen whi#h was thou'ht to be t$&i#al of the
uni/erse with re'ard to the #hara#teristi# under in/esti'ation)
Su#h t$&e of sam&lin' was &ossible be#ause of m$ 'uide who alread$ had the ne#essar$
re-uired 3nowled'e about the em&lo$ees that made it easier to re#o'ni<e t$&i#al items in
the uni/erse)
"d# T)3e of resear-*: E>3+orator) Resear-*
B1

LIMITATIO! O% STUDY
There are &ossibilities of the information bein' biased) ias #an be both deliberate and
non-deliberate) :on-deliberate bias #re&t in the form of a&&ro6imation when res&ondent
were as3ed to su&&l$ information on some &ast e/ent whi#h the$ do not e6a#tl$
remember) 4se of standardi<ed res&onse formats in man$ -uestions for#ed res&ondents to
subs#ribe to statements to whi#h the$ do not full$ endorse)
2 REASO! %OR SELE'TI!& PURPOSIBE SAMPLI!& AS THE SAMPLI!&
METHOD
!t is /er$ sim&le to draw and in/ol/e less fieldwor3 sin#e those units #an be sele#ted
whi#h &ossess the re-uired 3nowled'e on the to&i# of the in/esti'ation)
6 It is not a+4a)s re+iaE+e) The human mind was diffi#ult in re#o'ni<in' t$&i#al items)
This diffi#ult$ tends to distort &ur&osi/e sam&lin') T*e ProE+em 4as fa#ed as one does
not ha/e the #onsiderable 3nowled'e about the &o&ulation and this &roblem 'ets sol/ed
with the hel& of m$ 'uide)
B2
CHAPTER-
5
B7
DATA A!ALYSIS A!D I!TERPRETATIO!
2# A4areness regarding 3erforman-e a33raisa+ s)stem in organiGationM
O&tion Fre-uen#$ F
%es =0 E0F
:o 10 20F

A*ARENESS A+OUT ,ERFORMANCE
A,,RAISA-
.ES
/01
NO
201
Inter3retation
A##ordin' to the data E0F em&lo$ees are totall$ aware of the &erforman#e a&&raisal
s$stem)
B=
6# In )our o3inion 4*at is t*e degree of trans3aren-) in t*e a33raisa+
s)stemM
O&tion Fre-uen#$ F
9ow 20 =0F
Moderate 20 =0F
8i'h 10 10F
3EGREE OF TRANS,ARENC. IN
A,,RAISA- S.STEM
-O*
401
MO3ERATE
401
HIGH
201
Inter3retation
=0F em&lo$ee said that there was low trans&aren#$5while =0F said moderate while 10F
said hi'h trans&aren#$ in A&&raisal s$stem)
B?
5# Satisfa-tion 4it* 3resent a33raisa+ s)stemM
O&tion Fre-uen#$ F
%es 7? D0F
:o ? 10F
:o #omment 10 20F
SATISFACTION *ITH ,RESENT
A,,RAISA- S.STEM
.ES
501
NO
601
NO
COMMENT
201
Inter3retation
!n :TP;5 D0F em&lo$ees are satisfied b$ &resent a&&raisal s$stem used5 i)e) Performan#e
Mana'ement S$stem5while 10F said no and 20F said no #omment on this matter)
BB
7# Do )ou get an) moti/ation E) t*e a33raisa+M
O&tion Fre-uen#$ F
%es =0 E0F
:o ? 10F
:o #omment ? 10F
GETTING MOTI7ATION +.
A,,RAISA-
.ES
/01
NO
601
NO
COMMENT
601
Inter3retation
BD
On basis of abo/e data E0F em&lo$ees are hi'hl$ moti/ated b$ &resent a&&raisal
s$stem5 while ?F said not and ?F said no #omment on this matter)
9# A33raisa+ s*ou+d Ee done:
O&tion Fre-uen#$ F
Annuall$ 20 =0F
8alf-$earl$ 70 B0F
Inter3retation
BE
B0F em&lo$ees sa$ that &erforman#e a&&raisal should be done half- $earl$) @hile
=0F said that it should be Annuall$)
?# Different de3artments s*ou+d *a/e different a33raisa+ s)stemM
O&tion Fre-uen#$ F
%es 2? ?0F
:o 1? 70F
:o #omment 10 20F
Inter3retation
A##ordin' to abo/e data ?0F em&lo$ees sa$ that different de&artment should ha/e
different a&&raisal form5 while 70F no and 20F not #omment on this to&i#)
B9
:# '+arit) in t*e a33raisa+ s)stemM
O&tion Fre-uen#$ F
:o 20 =0F
%es 70 B0F
C-AIRIT. IN THE A,,RAISA- S.STEM
.ES
801
NO
401
Inter3retation
B0F em&lo$ees sa$ that there is #larit$ in the &erforman#e a&&raisal s$stem5 while
=0F said that there is no #larit$ in the &erforman#e a&&raisal s$stem)
D0
<# 0oE 3rofi+e /er) 4e++M
O&tion Fre-uen#$ F
%es =? 90F
:o ? 10F
Inter3retation
Most of the em&lo$ee said that the$ 3now their ,ob while 10F said that the$ does not
3now about the ,ob)
D1
;# Ta+, free+) 4it* Eoss aEout 3erforman-e a33raisa+ M
O3tion %reKuen-) N
Yes 58 ?8N
!o 28 68N
!o -omment 28 68N

TA-K FREE-. *ITH +OSS
A+OUT ,ERFORMANCE
A,,RAISA-
.ES
801
NO
201
NO
COMMENT
201
Inter3retation
B0F em&lo$ee tal3 freel$ about &erforman#e a&&raisal with their boss510F do not tal3
freel$ to them boss re'ardin' &erforman#e a&&raisal s$stem)
D2
28# 'ounsei+ing met*od used after -om3+etion 3erforman-e a33raisa+M
O&tion Fre-uen#$ F
%es =0 E0F
:o 10 20F
COUNSEI-ING METHO3 USE3 AFTER
COM,-ETION ,ERFORMANCE A,,RAISA-
.ES
/01
NO
201
Inter3retation
E0F em&lo$ee sa$s #ounselin' method should be used after #om&letion of the
&erforman#e a&&raisal5 while 20F said it should not be used)
D7
22# !eed of training to t*e a33raiserM
O&tion Fre-uen#$ F
%es 7? D0F
:o 1? 70F
NEE3 OF TRAINING TO THE A,,RAISER
.ES
501
NO
901
Inter3retation

A##ordin' to the D0F of em&lo$ees there is a need of trainin' to the a&&raiser5 while
70F said that5 there is no need of trainin' to the a&&raiser)
D=
26# Satisfa-tion 4it* monetar) +in,age of t*e s)stemM
O&tion Fre-uen#$ F
%es 70 B0F
:o 20 =0F

Inter3retation
B0F em&lo$ees are satisfied with monetar$ lin3a'e of the a&&raisal s$stem5 while =0F
em&lo$ees are not satisfied)
D?
CHAPTER-
6
DB
'on-+usions
1 Most of the em&lo$ee ha/e awareness re'ardin' &erforman#e a&&raisal s$stem
ado&ted at :TP; Anta)
2 Most of the em&lo$ees ha/e a'reed that trans&aren#$ is maintained in &erforman#e
a&&raisal at :TP; 5 Anta)
7 Most of the em&lo$ees are satisfied with the &erforman#e a&&raisal s$stem)
= Most of the em&lo$ees a'reed that &erforman#e a&&raisal s$stem hel&s in moti/atin'
them)
? Most of the em&lo$ees &refer half annual &erforman#e a&&raisal s$stem)
B Ma,orl$ of em&lo$ees want different PMS for different de&artment)
D Most of the em&lo$ees a'reed re'ardin' the #larit$ in PMS)
E Most of the em&lo$ees ha/e #larit$ re'ardin' their ,ob &rofile)
9 "m&lo$ees at :TP; feel free to tal3 with their boos re'ardin' &erforman#e a&&raisal
s$stem)
10 Most of the em&lo$ee demanded #oun#ellin' after &erforman#e a&&raisal)
11 Most of the em&lo$ee want trainin' of a&&raiser before a&&raisin' the em&lo$ees)
12 Most of the em&lo$ees are satisfied with monetar$ lin3a'e with a&&raisal s$stem)
DD
CHAPTER-
7
DE
SU&&ESTIO!S
"arlier in :TP; the method em&lo$ed to a&&raise the &erforman#e of em&lo$ees was
'radin' s$stem but now mar3in' s$stem has been im&lemented in the PMS (&erforman#e
mana'ement s$stem)) That is wh$ we #ondu#ted a sur/e$ throu'h the means of fillin' the
-uestionnaire b$ the em&lo$ee to identif$ to what e6tent it is effe#ti/e and after anal$<in'
the /iew&oint and feedba#3 of the em&lo$ees we found it to be effe#ti/e) Thou'h there
are #ertain short#omin's in the s$stem that #an be o/er#ome to some e6tent b$ ma3in'
#ertain #han'es in it)
So fe4 of m) suggestion are as fo++o4s L
Presentl$ in the PMS the &erforman#e of the #andidate is e/aluated annuall$ as a
result em&lo$ees are not hi'hl$ satisfied with it so the e/aluation #an be
#ondu#ted half $earl$ so that em&lo$ees #an 'et to 3now the area in whi#h the$
are la#3in' so that 'et the trainin' at the #orre#t time and also 'et to 3now their
&rodu#ti/it$ and effi#ien#$ as a result their &erforman#e im&ro/e at a faster rate)
The PMS should &ro/ide suffi#ient s#o&e to the em&lo$ee for a##om&lishment of
their 'rou& ob,e#ti/e alon' with their indi/idual ob,e#ti/e b$ e/aluatin' their
&erforman#e in a 'rou& be#ause a#hie/ement of 'rou& ob,e#ti/e is also
im&ortant)
The annual wa$ of fillin' the form or &erforman#e re&ort in the #urrent PMS
should be re&la#ed b$ online wa$ of fillin' the form as it has few inherent
ad/anta'es su#h as less time #onsumin'5 effi#ient and effe#ti/e wa$ of utili<in'
resour#es li3e human bein'5 stationar$5 less &a&er &illin' et#)
The #om&eten#ies identified b$ the re&orter whi#h #orrelates with the wor3
should be set after detailed anal$sis of the wor3 and in #onsultation with the
em&lo$ee and there should be fre-uent e/aluation and re'ular dis#ussion with the
em&lo$ee to identif$ an$ flaws in the #om&eten#ies and thereb$ ma3e the
suitable #han'es)
!n the PMS &otential of the #andidate identified should #orrelates with the wor3
re-uirement and in order to a##om&lish it the wor3 should be assi'ned to the
indi/idual b$ identif$in' his &otential5 interest area so that there is not mu#h
wide 'a& between the &otential &ossessed and re-uirement of the wor3 and as a
result of the #orrelation the &erforman#e of the #andidate im&ro/es5 moral le/el
will be hi'h and he will be satisfied with the wor3 whi#h is benefi#ial for the
or'ani<ation for a##om&lishment of its o/erall ob,e#ti/e)
D9
BIBLIO&RAPHY
BOOKS L
*Personnel Mana'ement+ b$ ;) Mamoria and S)I) 0ann3er)
*Personnel Mana'ement+ b$ "dwin Fli&&o)
*A&&raisin' and 1e/elo&in' Mana'erial Performan#e+ b$ T)I) (ao)
*8uman (esour#e Mana'ement+ b$ 9)M Prasad)
*Mana'ement of Performan#e A&&raisal+ b$ M)9 Mon'a)
*Performan#e A&&raisal+ b$ Martin Fisher)
*8uman (esour#e Mana'ement+ b$ I)S)P) (ao)
0OUR!ALS A!D MA&AOI!ES 1
:TP; @ee3l$ :ews ulletin
RE%ERE!'ES1
www)#itehr)#om
www)&mint&#)#om
htt&2AAen)wi3i&edia)or'Awi3iAPerforman#eSa&&raisal
www)businessballs)#om
htt&2AAwww)&erforman#e-a&&raisal)#omAintro)htm
htt&2AAwww)&erforman#emana'ement'uide)#omJ
www)o&enlearnin'world)#om
E0
Fuestionnaire
!ame PPPPPPPPPPP
Age PPPPPPPPPPP
'onta-t !o PPPPPPPPPPP
O--u3ation PPPPPPPPPP
F2 A4areness regarding 3erforman-e a33raisa+ s)stem in organiGation M
A) %es ) :o
F6 In )our o3inion 4*at is t*e degree of trans3aren-) in t*e a33raisa+
S)stem M
A) 9ow ) Moderate ;) 8i'h
F5 Satisfa-tion 4it* 3resent a33raisa+ s)stem M
A) %es ) :o ;) :o #omment
F7 Do )ou get an) moti/ation E) t*e a33raisa+M
A) %es ) :o ;) :o #omment
F9 A33raisa+ s*ou+d Ee done M
E1
A) Annuall$ ) 8alf-$earl$
F?Different de3artments s*ou+d *a/e different a33raisa+ s)stemM
A) %es ) :o ;) :o #omment
F:'+arit) in t*e a33raisa+ s)stemM
A) %es ) :o
F< 0oE 3rofi+e /er) 4e++M
A) %es ) :o
F;Ta+, free+) 4it* Eoss aEout 3erforman-e a33raisa+ M
A) %es ) :o ;) :o #omment
F28 'ounse+ing met*od used after -om3+etion 3erforman-e a33raisa+ M
A) %es ) :o
F22 !eed of training to t*e a33raiserM
A) %es ) :o
F26 Satisfa-tion 4it* monetar) +in,age of t*e s)stem M
E2
A) %es ) :o
E7