Perinatal Quality Collaborative of NC Transylvania Regional Hospital, Brevard, NC

Perinatal Quality Collaborative of NC

Transylvania Regional Hospital Brevard, NC

A journey of a thousand miles begins with the first step.. Lao tzu

WHAT WAS MISSING IN YOUR PATIENT AND FAMILY EFFORTS PRIOR TO STARTING THE INITIATIVE?
Structure: Plan Tools Support Communication

Communication:

When prior to beginning the initiative What present ideas for plan of action per PQCNC Who manager, administration, team members doc, staff, patients Why to achieve support How one on one with written information

Support: Manager money, time, voice Administration supports manager, voices viable vision Team members doctor staff patients

Tools: PQCNC.. PDSA Patient Family Engagement Planning Form PFEI Data Dictionary PFEI Monthly Data Collection Form

PLAN
Sounds like a great idea enthusiasm: mid summer 2013 Lets do it energy: end of August No time or funds for kick off ???: Sept 7 Busy - but not with PQCNC: mid Sept Email Tara: end of Sept Phone call: action begins first of Oct
A crack is where light enters if you let it in

November: first webinar with team Breastfeeding Survey

December: second webinar with team, Transition to Home Phone Call

January: PQCNC site visit to TRH

Out beyond the ideas of wrongdoing and rightdoing, there is a field. Ill meet you there. Rumi

February 2014: patient stories

I know weve come so far, but weve got so far to go Hairspray

WHAT ARE YOU DOING NOW THAT IS NEW? Match the powers to be: Site visit by PQCNC Educate staff monthly in staff meetings: January 3 min. video of Dr Martin McCaffrey presenting PQCNC February patient stories - data from Breastfeeding Survey - data from Transition to Home Phone Call Actively involve staff : Making Transition to Home Phone Calls

Ask for help: Resources are waiting to respond

Demonstrate results: Provide data

Connect with resources: -Expand and explore -Attend conferences -Phone conference with staff experienced in PFE

Is it working? How do you know?

Yes! Data Communication ************* Less frustration Less waste of time and energy Interest Confidence

WHAT DID YOU TRY THAT DIDNT WORK OR SEEMED LIKE A WASTE OF TIME?
Doctors Are you too busy? Its ok. Not having a plan is a waste of time With preparation, most anything is possible but make room for spontaneityie Webinars

HOW WILL YOU MAKE SURE YOU SUSTAIN THE GAINS YOU HAVE MADE?
Monthly contact with patients conversation vision awareness Staff meeting updates conversation vision awareness Educate and empower conversation vision awareness

Collect data conversation vision - awareness

It takes millions and millions of peoplePete Seeger

 Collaboration means that no one interest group is always right. It means taking what you think, and what I think, and what someone else thinks, and coming up with something that works for everyone. Bev McConnell Crider, from: Essential Allies: Families as Advisors

WHAT DO YOU HOPE TO DO NEXT REGARDING PATIENT/FAMILY ENGAGEMENT?

Propose a plan Department and administration approval Support a nurse/patient team Identify one improvement process Collect data Results to staff and administration

Dont cry because its over. Smile because it happened.. Dr Seuss

 Its more than you were doing a year ago Tara Bristol

Never doubt that a small group of thoughtful, committed citizens can change the world Indeed, it is the only thing that ever has.. Margaret Mead