FACULTY OF MANAGEMENT AND ECONOMICS DEPARTMENT OF MANAGEMENT AND MARKETING BACHELORS DEGREE OF MANAGEMENT (MARKETING)

COURSE: PGN4306 SERVICES MARKETING

PROJECT PAPER TITLE: GZ HOMESTAY TYPES OF SERVICE FAILURES UNDERTAKEN SERVICE RECOVERY STRATEGIES AND

LECTURER: ASSOC. PROF. DR. MAHADZIRAH MOHAMAD DR. SAFIEK MOKHLIS

GROUP MEMBER:

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COURSE: PGN4306 SERVICES MARKETING

PROJECT PAPER TITLE:

GZ HOMESTAY TYPES OF SERVICE FAILURES AND UNDERTAKEN SERVICE RECOVERY STRATEGIES

LECTURER:

ASSOC. PROF. DR. MAHADZIRAH MOHAMAD DR. SAFIEK MOKHLIS