ASSISTANT BRANCH MANAGER (1POSITION)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized
Assistant Branch Manager (1 position) to join Directorate of Technology and Operations
based in Geita.
JOB SUMMARY:
Assistant Branch Manager will be responsible for running the branch as a profit centre,
managing the sales process by acquiring new business and deepening existing customer
relationships and maintaining operational efficiency while providing the appropriate service
standards. Ensure provision of efficient/effective back office and branch operations, health &
safety and issues associated with both branch assets and equipment and staff. To
undertake periodic self-assessment on key controls to assess the proper functioning and
adequacy of existing controls. Assist in coordinating, facilitating and promoting
understanding of operational risk and in implementation and management of operation risk
within the Unit.
Reporti ng Line: Directly to Branch Manager indirectly to Chief Manager Branch Operations
Locations: Geita Mini Branch
Work Schedul e: As per TPB Staff regulations
Sal ary: Commensurate to the Job Advertised
Essenti al Duti es and Responsibi l iti es:-
Generate new business via sales promotions, out-marketing calls, customer visits
(current/potential), and build relationship with existing customers.
To ensure that there is quality growth of loan portfolio as per the set targets
To mobilize deposits and ensure that growth in deposits conform to the annual budget
plans.
Ensure the highest standards of customer service are provided in order that our
services are perceived as being the best in the local market including handling customer
complaints.
To liaise with the Public and Government officials in the area of operation of the Branch
to maintain good public relations and project good image of the bank;
To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all
suspense accounts and stamp accounts.
Supervise back-office processing
Ensure reconciliation of suspense accounts
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.
Monitor branch security, maintenance and Health & Safety issues
Maintain records of Contactors and Overall Maintenance of Bank Assets
Maintain all the required Branch registers as stipulated in the operational manuals.
Ensure availability of required stationeries and equipments
Control Branch expenses and ensure that they are within the approved budgets and
proper management.
Ensure signature books (both own and correspondents) are properly kept and updated.
Plan and manage staff administration issues for support staff (i.e. local leave, training,
Dept staff rotation) in consultation with the Branch manager.
Ensure that all Operational Procedures are adhered to by all branch staff.
Print and verify Journal of accounting entries on daily basis.
Follow-up and ensure that all Revenue due to the Bank is collected without a fail.
Counter sign with the Branch manager, all debits to the Profit and Loss accounts
Carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in
the strong room.
Manage service delivery, to review output of tellers, customer service and inquiries to
ensure adherence to Branch standards.
Ensure counter services key control standards are adhered to and custodian of
Complaint handling process.
Ensure proper handling of customers new ATM cards as well as ATM captured cards.
Ensure timely submission of Branch reports/returns to Head-office as required.
Ensure that the Anti Money Laundering requirements are followed as follows:
Take all reasonable steps to verify and identify customers, including performing Quality
Assurance on accounts opened, and the general KYC issues
Retain adequate records of identification, account opening and transactions and ensure
timely and properly filling of customer mandates
Make/assist to effective reporting of suspicious transactions
Raise awareness of Money Laundering prevention by training all branch staff.
Co-Custodian of Vault Cash.
Safe custodianship and BCP (Branch Continuity Program) custodian.
Act as Operational Risk Coordinator for the branch
To identify and report all exceptions on non-compliance with standard controls
To identify and reports all weaknesses inherent in the standard controls
To assist Risk Manager in developing and updating of procedures, controls and
monitoring plans for Operational Risk Management.
To report Branchs Operational Risk issues and losses to Risk Manager
To maintain proper record keeping on all Key Control Self Assessment (KCSA) and KRI
related activities.
To maintain independence in the conduct of KCSA, i.e not selecting and reviewing
sample of self-performed transactions.
Ensure tidiness across the branch premises and clean-desk policy is exercised.
Perform any other duties as may be assigned by Branch manager from time to time.
Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
Report Suspicious Transactions
Ensure proper filling of customer credit documents and correspondents.
Ensure Dual control is in place in the record room at the branch.
KEY RESULTS AREA:
Accuracy in addressing correspondence
Maintenance of Safe Custody items
Balancing of suspense accounts in the Branch
Timely validation of transactions
Minimum Cash Differences
Number of un-reconciled items
Incomplete mandates
Maintaining robust controls and monitoring actions
Customer Satisfaction
Individual Productivity and Turnaround time
KEY RELATIONSHI PS
Internal: All TPB Staff
External: Regulators/ Customers/Clients
AUTHORI TY LEVELS
Authorize payments/withdraws against customers accounts as provided for in the
operational Manual guidlines.
He/She may initiate disciplinary action against staff under his /her jurisdiction
EXPERIENCE AND KNOWLEDGE REQUI RED
EDUCATION: Bachelor degree/Advance diploma in Banking, Economics, commerce,
Business Administration, Finance or Accounting from any recognized
University or Institute
EXPERI ENCE
At least 3 years of relevant Banking experience
Working knowledge of Equinox Functionality
SKI LLS / ATTRI BUTES:
Strong leadership & people management skills
Prioritize Tasks
Team player
This position will attract a competitive salary package, which include benefits. Applicants are
invited to submit their resume (i ndicati ng the posi tion ti tl e i n the subject headi ng)
via e-mail to: recrui tment@postal bank.co.tz . Applications via other methods will not be
considered.
Appli cants need to submit only the Curri culum Vi tae (CV) and the Letter of
Appli cati ons i ndicati ng the Job adverti sed and the regi on of preference. Other
credenti al s wi ll have to be submitted during the i nterview for authenti c check
and other admi ni strati ve measures and shoul d not i n any way be attached during
appli cati on.
Tanzani a Postal Bank i s an Equal Opportuni ty Empl oyer and i s very commi tted to
environmental, heal th and safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health and safety
management. If you are not contacted by Tanzania Postal Bank, you should consider your
application as unsuccessful. Late applications will not be considered. Short listed candidates
may be subjected to any of the following: a security clearance; a competency assessment;
physical capability assessment and reference checking.
Pl ease forward your appli cati ons before 6
th
June 2014