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Download
 
 
Cari
 
Reiner,
 
MPA
 
Rachel
 
Sacks,
 
MPA
 
Regina
 
Neal,
 
MS,
 
MPH
 
www.pcdcny.org
 
Obtaining
 
Patient
‐
Centered
 
Medical
 
Home
 
Recognition:
 
A
 
How
 
To
 
Manual
 
A
 
Guide
 
for
 
Obtaining
 
PPC
‐
PCMH
 
Recognition
 
for
 
Safety
‐
Net
 
Providers
 
November
 
2009
 
Made
 
possible
 
with
 
funding
 
from:
 
 
 
 
Acknowledgments
 
&
 
Thanks
 
At
 
each
 
step
 
along
 
the
 
way,
 
we
 
were
 
supported
 
by
 
several
 
groups
 
of 
 
people
 
through
 
their
 
dedication
 
of 
 
time,
 
effort,
 
and
 
expertise.
 
We
 
would
 
like
 
to
 
thank
 
them
 
for
 
their
 
contributions
 
to
 
this
 
work
 
and
 
for
 
sharing
 
our
 
view
 
that
 
this
 
manual
 
will
 
be
 
invaluable
 
to
 
safety
‐
net
 
primary
 
care
 
providers
 
in
 
their
 
efforts
 
to
 
achieve
 
Patient
‐
Centered
 
Medical
 
Home
 
recognition
 
and
 
provide
 
true
 
medical
 
homes
 
for
 
the
 
patients
 
they
 
serve.
 
We
 
extend
 
our
 
thanks
 
to:
 
The
 
New
 
York
 
Community
 
Trust
 
For
 
their
 
generous
 
support
 
of 
 
this
 
project,
 
and
 
for
 
their
 
dedication
 
to
 
improving
 
the
 
effectiveness,
 
responsiveness,
 
and
 
equity
 
of 
 
health
 
care
 
in
 
New
 
York.
 
We
 
would
 
especially
 
like
 
to
 
thank
 
Len
 
McNally
 
for
 
his
 
support
 
of 
 
PCDC
 
and
 
this
 
project.
 
The
 
Medical
 
Home
 
Expert
 
Advisory
 
Panel
 
For
 
their
 
time,
 
expertise,
 
feedback
 
and
 
enthusiastic
 
support
 
for
 
this
 
project:
 
Melinda
 
Abrams,
 
MS
 
 Assistant 
 
Vice
 
President 
 
Patient 
‐
Centered 
 
Coordinated 
 
Care
 
Programs
 
The
 
Commonwealth
 
Fund 
 
Paloma
 
Hernandez,
 
MPH
 
President 
 
&
 
Chief 
 
Executive
 
Officer 
 
Urban
 
Health
 
Plan
 
Paul
 
Kaye,
 
MD,
 
FAAP
 
Chief 
 
Medical 
 
Officer 
 
Hudson
 
River 
 
HealthCare
 
Karen
 
Nelson,
 
MD,
 
MPH
 
Chief 
 
Executive
 
Officer 
 
&
 
Medical 
 
Director 
 
UNITE 
 
HERE 
 
Health
 
Center 
 
Amanda
 
Parsons,
 
MD,
 
MBA
 
Director 
 
of 
 
Medical 
 
Quality 
 
Division
 
of 
 
Health
 
Care
 
 Access
 
and 
 
Improvement 
 
NYC 
 
Department 
 
of 
 
Health
 
&
 
Mental 
 
Hygiene
 
William
 
Rollow,
 
MD,
 
MPH
 
Consultant 
 
David
 
Stevens,
 
MD
 
 Associate
 
Medical 
 
Officer 
 
&
 
Director 
 
of 
 
NACHC 
 
Quality 
 
Center 
 
National 
 
 Association
 
of 
 
Community 
 
Health
 
Centers
 
Elizabeth
 
Swain,
 
MS
 
Chief 
 
Executive
 
Officer 
 
Community 
 
Health
 
Centers
 
of 
 
New 
 
York 
 
State
 
(CHCANYS)
 
The
 
Interviewees
 
&
 
Reviewers
 
For
 
lending
 
a
 
user’s
 
perspective
 
and
 
enhancing
 
the
 
quality
 
of 
 
this
 
manual:
 
Dr.
 
 Janet 
 
Kim,
 
Beacon
 
Health
 
Center;
 
Dr.
 
Pascale
 
Kersaint,
 
Bedford 
‐
Stuyvesant 
 
Family 
 
Health
 
Center;
 
Betty 
 
Cheng
 
&
 
Dr.
 
Perry 
 
Pong,
 
Charles
 
B.
 
Wang
 
Community 
 
Health
 
Center;
 
Kate
 
Breslin,
 
CHCANYS;
 
Celia
 
Brown,
 
East 
 
Bay 
 
Community 
 
 Action
 
Program
 
 ;
 
Dr.
 
 Jeanine
 
Bookhardt 
‐
Murry,
 
Lori 
 
Ferguson
 
&
 
Stephane
 
Howze,
 
Harlem
 
United;
 
Shelina
 
Foderingham,
 
Maria
 
Ludwick 
 
&
 
Clayton
 
Williams,
 
Louisiana
 
Public
 
Health
 
Institute;
 
Carol 
 
Dooley 
 
&
 
Cheryl 
 
Hall,
 
Lutheran
 
Family 
 
Health
 
Centers;
 
Lane
 
DePrima
 
 Jacobs,
 
Missouri 
 
Primary 
 
Care
 
 Association;
 
Dan
 
Lowenstein,
 
Vanessa
 
Rudin
 
&
 
Michelle
 
Shaljian,
 
PCDC;
 
Dr.
 
Warria
 
Esmond 
 
&
 
Molly 
 
Trilla,
 
Settlement 
 
Health;
 
and 
 
Ross
 
 Adelglass,
 
Donna
 
Lawlor,
 
 Audrey 
 
Lum
 
and 
 
 Jenny 
 
Tsang,
 
UNITE 
 
HERE 
 
Health
 
Center.
 
National
 
Committee
 
for
 
Quality
 
Assurance
 
(NCQA)
 
For
 
ensuring
 
we
 
captured
 
the
 
accuracy
 
of 
 
the
 
NCQA
 
survey
 
process:
 
Johann
 
Chanin,
 
RN,
 
MSN
 
Director,
 
Product 
 
Development 
 
Mina
 
Harkin
s
,
 
MBA,
 
MT
 
(ASCP)
 
 Assistant 
 
VP,
 
Physician
 
Recognition
 
Programs
 
We
 
offer
 
special
 
thanks
 
to
 
Julia
 
Vishnevetsky,
 
a
 
current
 
graduate
 
student
 
at
 
the
 
Columbia
 
University
 
Mailman
 
School
 
of 
 
Public
 
Health,
 
who
 
served
 
as
 
an
 
intern
 
on
 
our
 
project
 
team.
 
Julia
 
provided
 
invaluable
 
support
 
in
 
the
 
development
 
of 
 
several
 
important
 
aspects
 
of 
 
work
 
related
 
to
 
the
 
development
 
of 
 
this
 
manual.
 
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