INDEX OF INTERNATIONAL MATERIAL IN THE AOA LIBRARY

Date of Number Available

Code Author Title Publisher Place of publication email web link
publication of Copies on website

Albania

People’s advocate (Ombudsman)

People’s Advocate People’s Advocate
A.1.1.1 2001(Establishing the Institution of the Republic of Albania 2002
Ombudsman Ombudsman
People's Advocate in republic of Albania)

People’s Advocate 2000 Annual Report on the activity of the People’s Advocate
A.1.1.2 Republic of Albania 2001
Ombudsman people’s advocate Ombudsman
People’s Advocate 2001 Annual Report on the activity of the People’s Advocate
A.1.1.3 Republic of Albania 2002 1
Ombudsman people’s advocate Ombudsman
People’s Advocate 2002 Annual Report on the activity of the People’s Advocate
A.1.1.4 Republic of Albania 2003
Ombudsman people’s advocate Ombudsman
People’s Advocate 2005 Annual Report on the activity of the People’s Advocate
A.1.1.5 Republic of Albania 2006
Ombudsman people’s advocate Ombudsman
Algeria

Mediator of the
Mediator of the Mediator of the Republic Annual Report Republic of Korea
A-2.1.1 Republic of Algeria 1997
Republic 1996-1997 (People’s Democratic
Republic of Korea)

Argentina

National Ombudsman
National Ombudsman of the Argentine
of the Argentine
A-3.1.1 National Ombudsman Republic, Section 43 and 86 of the Buenos Aires, Argentina 1996
Republic, Argentine
Argentine National Constitution
National Constitution

VI. International Conference of the International

IOI-International
A-3.2.1 International Ombudsman Institute, October Ombudsman Buenos Aires, Argentina 1996
Ombudsman Institute
1996 Institution

VI International Conference of the IOI. The

International
IOI-International Ombudsman & the Strengthening of citizen
A-3.2.2 Ombudsman Buenos Aires, Argentina 1996
Ombudsman Institute Rights. The Challenge of the XXI Century
Institution
“Proceedings” October 1996

International
Towards a better standard of living the
A-3.2.3 IOI-Hwang Yueh Chin Ombudsman Buenos Aires, Argentina 1996 1
Ombudsman task with in…
Institution
International
IOI-Shieh Mung Characteristics and value of the control;
A-3.2.4 Ombudsman Buenos Aires, Argentina 1996
Shiung system during the former han dynasty
Institution
International
An Introduction to the Organization and
A-3.2.5 IOI-Ying Chang Fu Ombudsman Buenos Aires, Argentina 1996
duties of the Control Yuan Republic of China
Institution
International
A-3.2.6 IOI-Lee Shen Yi Impeachment powers and human rights Ombudsman Buenos Aires, Argentina 1996
Institution
International
Computer Aided investigation in the
A-3.2.7 IOI-Hong Kwo Shing Ombudsman Buenos Aires, Argentina 1996
information Age
Institution
 International
IOI-Chai Chung Investigation and impeachment judges by
A-3.2.8 Ombudsman Buenos Aires, Argentina 1996
Chuan Control Yuan member theory and practice
Institution
Austria
Report of the Austrian Ombudsman Board Austrian Ombudsman
A-4.1.1 Austrian Ombudsman Austria 1995 www.oesd.co.at/wz/staat/volks.htm
1995 to the National Council Board
Report of the Austrian Ombudsman Board Austrian Ombudsman
A-4.1.2 Austrian Ombudsman Austria 1996 www.oesd.co.at/wz/staat/volks.htm
1996 to the National Council Board
Report of the Austrian Ombudsman Board Austrian Ombudsman
A-4.1.3 Austrian Ombudsman Austria 1997 www.oesd.co.at/wz/staat/volks.htm
1997 to the National Council Board
Report of the Austrian Ombudsman Board Austrian Ombudsman
A-4.1.4 Austrian Ombudsman Austria 2000 post@volksanw.gv.at www.volksanw.gv.at
2000 to the National Council Board
Report of the Austrian Ombudsman Board
Austrian Ombudsman
A-4.1.5 Austrian Ombudsman 2006 to the National Council and the Federal Austria 2006 post@volksanwaltschaft.gv.at
www.volksanwaltshaft.gv.at
Board
Council
Report of the Austrian Ombudsman Board
Austrian Ombudsman
A-4.1.6 Austrian Ombudsman 2007 to the National Council and the Federal Austria 2007
Board
Council
Deptarment of
Constitutional and
A-4.2.1 Administrative Law European Ombudsman Institutions Austria 2008
University of Vienna,
Austria
Antigua & Barbuda
Office of the
Ombudsman Antigua Annual Report of the Ombudsman for
A-5.1.1 Ombudsman Antigua Antigua & Barbuda 1996
& Barbuda Antigua & Barbuda for the Year 1996
& Barbuda
Office of the
Ombudsman Antigua Annual Report of the Ombudsman for
A-5.1.2 Ombudsman Antigua Antigua & Barbuda 1997
& Barbuda Antigua & Barbuda for the Year 1997
& Barbuda
Office of the
Ombudsman Antigua Annual Report of the Ombudsman for
A-5.1.3 Ombudsman Antigua Antigua & Barbuda 1998
& Barbuda Antigua & Barbuda for the Year 1998
& Barbuda
Australia
Office of the
Ombudsman of Ombudsman of Northern Territory of
Ombudsman of
A-6.1.1 Northern Territory of Australia 11th Annual Report (July1988- Australia Northern 1989
Northern Territory of
Australia June1989)
Australia
Office of the
Ombudsman of
Ombudsman of Northern Territory of Ombudsman of
A-6.1.2 Northern Territory of Australia Northern 1997
Australia 19th Annual Report (1996-1997) Northern Territory of
Australia
Australia
Office of the
Ombudsman of
Ombudsman of Northern Territory of Ombudsman of
A-6.1.3 Northern Territory of Australia Northern 1998 nt.ombudsman@nt.gov.au www.nt.gov.au/ombudsman
Australia 20th Annual Report (1997- 1998) Northern Territory of
Australia
Australia
Ombudsman of
Ombudsman of Ombudsman of Northern Territory of nt.ombudsman@nt.gov.a
A-6.1.4 Northern Territory of Australia Northern 1999 www.nt.gov.au/ombudsman
Northern Territory Australia 21st Annual Report 1998/99 u
Australia
Parliamentary
Parliamentary
Report of the Parliamentary Commissioner Commissioner for
A-6.2.1 Commissioner, Australia Western 1988
for Administrative Investigations, June 1988 Administrative
Western Austraila
Investigations
 Parliamentary
Parliamentary Parliamentary Commissioner for
Commissioner for
A-6.2.2 Commissioner, Administrative Investigations, western Australia Western 1995
Administrative
Western Austraila Australia Annual Report 1995
Investigations
Parliamentary
Parliamentary Parliamentary Commissioner for
Commissioner for
A-6.2.3 Commissioner, Administrative Investigations, western Australia Western 1996
Administrative
Western Austraila Australia Annual Report 1996
Investigations
Common Wealth
Common Wealth Fourth International Ombudsman
A-6.3.1 Ombudsman of Australia 1988
Ombudsman Conference (Proceedings)
Australia
Common Wealth
Common Wealth Fourth International Ombudsman
A-6.3.2 Ombudsman of Australia 1988
Ombudsman Conference (Papers)
Australia
Australian
Common Wealth Common Wealth Ombudsman (Defence Government
A-6.3.3 Australia 1988 fynmore@comb.gov.au www.ombudsman.gov.au
Ombudsman Force) Annual Report 1987-88 Publishing Service
Canberra

Australian
Common Wealth Common Wealth Ombudsman (Defence Government
A-6.3.4 Australia 1994 fynmore@comb.gov.au www.ombudsman.gov.au
Ombudsman Force Ombudsman) Annual Report 1993-94 Publishing Service
Canberra

Australian
Common Wealth Common Wealth Ombudsman Annual Government
A-6.3.5 Australia 1998 fynmore@comb.gov.au www.ombudsman.gov.au
Ombudsman Report 1997-98 Publishing Service
Canberra

Australian
Common Wealth Common Wealth Ombudsman Annual Government
A-6.3.6 Australia 1999 fynmore@comb.gov.au www.ombudsman.gov.au
Ombudsman Report 1998-99 Publishing Service
Canberra
Australian
Common Wealth Common Wealth Ombudsman Annual Government
A-6.3.7 Australia 2001 ombudsman@ombudsman.gov.au
www.ombudsman.gov.au
Ombudsman Report 2000-2001 Publishing Service
Canberra
Australian
Common Wealth Common Wealth Ombudsman Annual Government
A-6.3.8 Australia 2002 ombudsman@ombudsman.gov.au
www.ombudsman.gov.au
Ombudsman Report 2001-2002 Publishing Service
Canberra
Australian
Common Wealth Common Wealth OmbudsmanAnnual Report Government
A-6.3.9 Australia 2004 ombudsman@ombudsman.gov.au
www.ombudsman.gov.au
Ombudsman 2003-2004 Publishing Service
Canberra
Office of the
22nd Annual Report of the South Australian President of the
A-6.4.1 Ombudsman of South South Australia 1994 1
Ombudsman 1993-94 Legislative Council
Australia
Office of the
23rd Annual Report of the South Australian President of the
A-6.4.2 Ombudsman of South South Australia 1995
Ombudsman 1994-95 Legislative Council
Australia
Office of the
25th Annual Report of the South Australian President of the
A-6.4.3 Ombudsman of South South Australia 1997
Ombudsman 1996-97 Legislative Council
Australia
Office of the
26th Annual Report of the South Australian President of the
A-6.4.4 Ombudsman of South South Australia 1998
Ombudsman 1997-98 Legislative Council
Australia
Office of the NSW
A-6.5.1 NSW Ombudsman NSW Ombudsman Annual Report 1998-99 Sydney 1999 nswombo@nswombudsman.nsw.gov.au
Ombudsman
 NSW Ombudsman Annual Report 2006- Office of the NSW
A-6.5.2 NSW Ombudsman Sydney 2007 nswombo@nswombudsman.nsw.gov.au
www.ombo.nsw.gov.au
2007 Ombudsman
NSW Ombudsman Annual Report 2007- Office of the NSW
A-6.5.3 NSW Ombudsman Sydney 2008
2008 Ombudsman
Parliamentary
Ombudsman, Parliamentary Commissioner for
Commissioner for
Parliamentary Administrative Investigations (Serving
A-6.6.1 Administrative Queensland 1996
Commissioner, Queenslanders) 22nd Annual Report 1995-
Investigations
Queensland 1996
Queensland

Parliamentary
Ombudsman, Parliamentary Commissioner for
Commissioner for
Parliamentary Administrative Investigations (Serving
A-6.6.2 Administrative Queensland 1997
Commissioner, Queenslanders) 23rd Annual Report 1996-
Investigations
Queensland 1997
Queensland

Parliamentary
Ombudsman,
Parliamentary Commissioner for Commissioner for
Parliamentary
A-6.6.3 Administrative Investigations 1997/98 24th Administrative Queensland 1998
Commissioner,
Annual Report to Parliament Investigations
Queensland
Queensland
Parliamentary
Ombudsman,
Parliamentary Commissioner for Commissioner for
Parliamentary
A-6.6.4 Administrative Investigations 1998/99 25th Administrative Queensland 1999
Commissioner,
Annual Report to Parliament Investigations
Queensland
Queensland
Brussels
The Federal The Federal Ombudsman Annual Report Office of the Federal email@federalombudsan.
B-1.1.1 Brussels 2006 www.federalombudsman.be
Ombudsman 2006 Ombudsman be
Ombudsman of the The European Ombudsman Annual Report
B-1.2.1 European Parliament Brussels, Europe 1996 www.europarl.eu.int
European Union 1996
Ombudsman of the The European Ombudsman Annual Report
B-1.2.2 European Parliament Brussels, Europe 2002 Euro-ombudsman@europarl.eu.int
www.euro-ombudsman.eu.int
European Union 2002
Ombudsman of the The European Ombudsman Annual Report
B-1.2.3 European Parliament Brussels, Europe 2003 1 Euro-ombudsman@europarl.eu.int
www.euro-ombudsman.eu.int
European Union 2003
Ombudsman of the The European Ombudsman Annual Report
B-1.2.4 European Parliament Brussels, Europe 2004 Euro-ombudsman@europarl.eu.int
www.euro-ombudsman.eu.int
European Union 2004
Ombudsman of the The European Ombudsman Annual Report
B-1.2.5 European Parliament Brussels, Europe 2006 eo@ombudsmaneuropa.euwww.ombudsman.europa.eu
European Union 2006
Ombudsman of the Ombudsman of the Flemish Communitty, Ombudsman of the
B-1.3.1 Brussels, Europe 1998 eo@ombudsmaneuropa.euwww.ombudsman.europa.eu
Flemish Communitty Annual Report 1997 Flemish Communitty
Ombudsman of the Ombudsman of the Flemish Communitty, Ombudsman of the
B-1.3.2 Brussels, Europe 1997 ombuds@vlaanderen.be
Flemish Communitty Annual Report 1996 Flemish Communitty
Bophuthatswana (South Africa)
Office of the
Ombudsman of
B-2.1.1 Ombudsman Workshop Mmabatho 1989 Ombudsman of Bophuthatswana 1989
Bophuthatswana
Bophuthatswana
Office of the
Ombudsman of
B-2.1.2 12th Ombudsman Annual Report 1993 Ombudsman of Bophuthatswana 1993 1
Bophuthatswana
Bophuthatswana

Office of the
Ombudsman of
B-2.1.3 13th Ombudsman Annual Report 1994 Ombudsman of Bophuthatswana 1994
Bophuthatswana
Bophuthatswana

Office of the
Ombudsman of
B-2.1.4 14th Ombudsman Annual Report 1995 Ombudsman of Bophuthatswana 1995
Bophuthatswana
Bophuthatswana
 Office of the
Ombudsman of
B-2.1.5 15th Ombudsman Annual Report 1996 Ombudsman of Bophuthatswana 1996
Bophuthatswana
Bophuthatswana
Belgium
The office of the
Federal Ombudsman
B-3.1.1 Federal Ombudsman Annual Report 1997 Federal Ombudsman Belgium 1997 med.fed.omb@skynet.be
of Belgium
of Belgium
The office of the
Federal Ombudsman
B-3.1.2 Federal Ombudsman Annual Report 1998 Federal Ombudsman Belgium 1998 med.fed.omb@skynet.be
of Belgium
of Belgium
The office of the
Federal Ombudsman
B-3.1.3 Federal Ombudsman Annual Report 2001 Federal Ombudsman Belgium 2001 med.fed.omb@skynet.be
of Belgium
of Belgium
The office of the
Federal Ombudsman
B-3.1.4 Federal Ombudsman Annual Report 2002 Federal Ombudsman Belgium 2002 med.fed.omb@skynet.be
of Belgium
of Belgium
The office of the
Federal Ombudsman
B-3.1.5 Federal Ombudsman Annual Report 2003 Federal Ombudsman Belgium 2003 med.fed.omb@skynet.be
of Belgium
of Belgium
The office of the
Federal Ombudsman
B-3.1.6 Federal Ombudsman Annual Report 2004 Federal Ombudsman Belgium 2004 med.fed.omb@skynet.be www.federalombudsman.be
of Belgium
of Belgium
The office of the
Federal Ombudsman
B-3.1.7 Federal Ombudsman Annual Report 2005 Federal Ombudsman Belgium 2005 med.fed.omb@skynet.be www.federalombudsman.be
of Belgium
of Belgium
Canada
RCMP Public
RCMP Public Complaints Commission
C-1.1.1 The Commissioner Complaints Canada 1997
Annual Report 1996-1997
Commission
The Privacy
Privacy Privacy Commissioner Annual Report 1993-
C-1.2.1 Commissioner of Canada 1994
Commissioner 1994
Canada
Commissioner of Commissioner of Official Language Annual Commissioner of
C-1.3.1 Canada 1993
Official Language Report 1992 Official Language

Ombudsman Ontario Annual Report 1994-95 Office of the

C-1.4.1 Ombudsman Ontario Ontario, Canada 1995
(Looking Ahead on the 20th Anniversary) Ombudsman Ontario

Appendix to the Annual Report of Office of the

C-1.4.2 Ombudsman Ontario Ontario, Canada 1996
Ombudsman Ontario 1995-96 Ombudsman Ontario
Annual Report of the Ombudsman Ontario Office of the
C-1.4.3 Ombudsman Ontario Ontario, Canada 1998
1997-98 Ombudsman Ontario

Ombudsman of Ombudsman Ontario Annual Report 2000- Office of the

C-1.4.4 Ontario, Canada 2001 1 www.ombudsman.on.ca
Ontario 2001 “Today I was treated with fairness” Ombudsman Ontario

Annual Report of the Ombudsman Ontario Office of the

C-1.4.5 Ombudsman Ontario Ontario, Canada 2002
2001-2002 Ombudsman Ontario
Annual Report of the Ombudsman
Ontario2002-2003 (Working to ensure fair Office of the
C-1.4.6 Ombudsman Ontario Ontario, Canada 2003
and accountable provincial government Ombudsman Ontario
service)

Annual Report of the Ombudsman

Ontario2003-2004 (Working to ensure fair Office of the
C-1.4.7 Ombudsman Ontario Ontario, Canada 2004
and accountable provincial government Ombudsman Ontario
service)
 Annual Report of the Ombudsman Office of the
C-1.4.8 Ombudsman Ontario Ontario, Canada 2007
Ontario2006-2007 (Ontario’s watchdog) Ombudsman Ontario

Annual Report of the Ombudsman Office of the

C-1.4.9 Ombudsman Ontario Ontario, Canada 2008
Ontario2007-2008 (Ontario’s watchdog) Ombudsman Ontario

Ombudsman and Human Rights Institutions

National Ombudsman
C-1.4.10 Ombudsman Ontario & Organizations in North America for the IOI America North 1998
and Institutions
N.A. Region October 1998

Collective Agreement between Ombudsman

Ontario & Office and Professional Office of the
C-1.4.11 Ombudsman Ontario Ontario, Canada 1995
employees International Union, Local 343, Ombudsman Ontario
1995
Office of the
Ombudsman of Alberta Family & Social Services
C-1.5.1 Ombudsman of Alberta 1994
Alberta Investigations of Licensed day care Centers
Alberta

Office of the Ombudsman (Legislative

Ombudsman of Office of the
C-1.5.2 Assembly Province of Alberta) 28th Annual Alberta 1995
Alberta Ombudsman, Alberta
Report 1994

Ombudsman of Office of the Ombudsman 31st Annual Office of the

C-1.5.3 Alberta 1998
Alberta Report 1997 Ombudsman, Alberta
Office of the
Ombudsman of Office of the Ombudsman of Manitoba
C-1.6.1 Ombudsman of Manitoba 1992
Manitoba Annual Report of the Ombudsman 1992
Manitoba

Office of the
Ombudsman of Office of the Ombudsman of Manitoba 25th
C-1.6.2 Ombudsman of Manitoba 1994
Manitoba Annual Report of the Ombudsman 1994
Manitoba
Office of the
Ombudsman of Office of the Ombudsman of Manitoba
C-1.6.3 Ombudsman of Manitoba 1995
Manitoba Annual Report of the Ombudsman 1995
Manitoba

Office of the
Ombudsman of New Office of the Ombudsman Annual Report
C-1.7.1 Ombudsman, Province New Brunswick 1995
Brunswick 1995
of New Brunswick

Office of the
Ombudsman of New Office of the Ombudsman Annual Report
C-1.7.2 Ombudsman, Province New Brunswick 1997 1
Brunswick 1996-1997
of New Brunswick

Office of the
Ombudsman of New Office of the Ombudsman Annual Report
C-1.7.3 Ombudsman, Province New Brunswick 1998
Brunswick 1997-1998
of New Brunswick

Catalunya

Joep M.I. Salench (Sindic de Grauges de Office of the Sindic de

C-2.1.1 Sindic de Greuges Barcelona, Catalunya 1995
Catalunya) Presented by Alton Canellas Greuges, Catalunya

Office of the Sindic de

C-2.1.2 Sindic de Greuges Report to the Parliamentary 1997 Summary Catalunya 1997
Greuges, Catalunya

Office of the Sindic de

C-2.1.3 Sindic de Greuges Report to the Parliamentary 1998 Summary Catalunya 1998
Greuges, Catalunya
 Office of the Sindic de
C-2.1.4 Sindic de Greuges Report to the Parliamentary 2006 Summary Catalunya 2007
Greuges, Catalunya

Office of the Sindic de

C-2.1.5 Sindic de Greuges Report to the Parliamentary 2007 Summary Catalunya 2008
Greuges, Catalunya

Office of the Sindic de

C-2.1.6 Sindic de Greuges Report to the Parliamentary 1999 Summary Catalunya 2000 sindic@sindicgreugescat.org
www.sindicgreugescat.org
Greuges, Catalunya

Office of the Sindic de

C-2.1.7 Sindic de Greuges Report to the Parliamentary 2001 Summary Catalunya 2002 sindic@sindicgreugescat.org
www.sindicgreugescat.org
Greuges, Catalunya

Office of the Sindic de

C-2.1.8 Sindic de Greuges Report to the Parliamentary 2002 Summary Catalunya 2003 sindic@sindicgreugescat.org
www.sindicgreugescat.org
Greuges, Catalunya

Office of the Sindic de

C-2.1.9 Sindic de Greuges Report to the Parliamentary 2003 Summary Catalunya 2004 sindic@sindicgreugescat.org
www.sindicgreugescat.org
Greuges, Catalunya

Office of the Sindic de

C-2.1.10 Sindic de Greuges Sindic Annual Report 2008 Catalunya 2009 sindic@sindic.cat www.sindic.cat
Greuges, Catalunya

Columbia
Ombudsman B.C.’s Ombudsman B.C.’s
Ombudsman B.C.’s Independent Voice for
C-3.1.1 Independent Voice for Independent Voice for Columbia 2006
Fairness Annual Report 2006
Fairness Fairness
Ombudsman B.C.’s Ombudsman B.C.’s
Ombudsman B.C.’s Independent Voice for
C-3.1.2 Independent Voice for Independent Voice for Columbia 2008 1
Fairness Annual Report 2007-2008
Fairness Fairness
Cyprus

Office of the Office of the

Commissioner for the Ombudsmanship: Prospects and Challenges Commissioner for the
C-4.1.1 Cyprus 2001
Administration for the 21st Century Administration
(Ombudsman) Cyprus (Ombudsman) Cyprus

China

Regulations for the Implementation of the

Foreign Affairs
C-5.1.1 Law of the People's Republic of China on Ministry of Supervision China 2004 3
Department
Administrative Supervision

Foreign Affairs Regulations of the Communist Party of

C-5.1.2 Ministry of Supervision China 2004 1
Department China on Internal Party Supervision

Foreign Affairs Law of the People's Republic of China on

C-5.1.3 Ministry of Supervision China 2004 1
Department Administrative Supervision

Provisional Regulations on Administrative

Constitution of the
Communist Party of Sanctions Against Government
C-5.1.4 People's Republic of China 1988
China Functionaries for Embezzelement or Bribery
China
September 13, 1988

Regulations Against Offering and Acceptiog Constitution of the

Communist Party of
C-5.1.5 Gifts in Domestic Official Activities People's Republic of China 1988 1
China
December 1, 1988 China
 Constitution of the
Communist Party of Regulations Against Feasting and Offering
C-5.1.6 People's Republic of China 1991 1
China Gifts at Public Expense December 9, 1991
China

Regulations Against Accepting and Offering Constitution of the

Communist Party of
C-5.1.7 Money or Negotiable Securities in Official People's Republic of China 1993 1
China
Activities April 27, 1993 China

Regulations on Presenting and Accepting Constitution of the

Communist Party of
C-5.1.8 Gifts in Official Activities Related to Foreign People's Republic of China 1993 1
China
Affairs December 5, 1993 China

Constitution of the
Communist Party of Regulations on the Registration of Gifts
C-5.1.9 People's Republic of China 1995 1
China Received in Official Activites April 30, 1995
China

Constitution of the
Communist Party of Regulations on Income Declaration by
C-5.1.10 People's Republic of China 1995 1
China Leadinig Officials April 30, 1995
China

Constitution of the
Communist Party of Regulations on Protection of Whistle-
C-5.1.11 People's Republic of China 1996 1
China Blowers and Accusers January 19, 1996
China

Regulations on Reporting Major Personal Constitution of the

Communist Party of
C-5.1.12 Matters by Leading Officials January 31, People's Republic of China 1997 1
China
1997 China

Constitution of the
Communist Party of Code of Ethical Conduct for leading Officials
C-5.1.13 People's Republic of China 1997 1
China (for trail Implementation) March 28, 1997
China

Constitution of the
Communist Party of Regulations Against Practices of
C-5.1.14 People's Republic of China 1997 1
China Extravagance and Waste May 25, 1997
China

Constitution of the
Communist Party of Regulations on the Responsibility System for
C-5.1.15 People's Republic of China 1998 1
China Government Ethics November 21, 1998
China

England

The Commission for Local Administration in The Commission for

Commissioner for
E-1.1.1 England (Local Government Ombudsman) Local Administration in England 1994 1
Local Administration
Annual Report 1993-94 England

The Commission for Local Administration in The Commission for

Commissioner for
E-1.1.2 England (Local Government Ombudsman) Local Administration in England 1997
Local Administration
Annual Report 1996-97 England

The Commission for

Commissioner for Running a Complaints System, Guidance on
E-1.1.3 Local Administration in England 2002
Local Administration good practise 1
England
 British & Irish Ombudsman Association British & Irish
British & Irish
E-1.2.1 (Guide to principles of good complaint Ombudsman England 2007
Ombudsman
handling) Association
British & Irish
British & Irish British & Irish Ombudsman Association
E-1.2.2 Ombudsman England 2007
Ombudsman Annual Report 2006-2007
Association
British & Irish British & Irish
British & Irish Ombudsman Association
E-1.2.3 Ombudsman Ombudsman England 2008 secretary@bioa.org.uk www.bioa.org.uk
Annual Report 2007-2008
Association Association
British & Irish British & Irish
BIOA Workshop Report Conference April
E-1.2.4 Ombudsman Ombudsman England 2007 secretary@bioa.org.uk www.bioa.org.uk
2007
Association Association
British & Irish British & Irish
British & Irish Ombudsman Association
E-1.2.5 Ombudsman Ombudsman England 2009 secretary@bioa.org.uk www.bioa.org.uk
Annual Report 2008-2009
Association Association
Finland
Report of the Finnish Chancellor of Justice Office of the
F-1.1.1 Chancellor of Justice Helsinki 1998 kirjaamo@okv.fi www.chancellorofjustice.fi
1997 Chancellor of Justice
Report of the Finnish Chancellor of Justice Office of the
F-1.1.2 Chancellor of Justice Helsinki 1999 kirjaamo@okv.fi www.chancellorofjustice.fi
1998 Chancellor of Justice
Report of the Finnish Chancellor of Justice Office of the
F-1.1.3 Chancellor of Justice Helsinki 2002 kirjaamo@okv.fi www.chancellorofjustice.fi
2001 Chancellor of Justice
Report of the Finnish Chancellor of Justice Office of the
F-1.1.4 Chancellor of Justice Helsinki 2003 kirjaamo@okv.fi www.chancellorofjustice.fi
2002 Chancellor of Justice
Report of the Finnish Chancellor of Justice Office of the
F-1.1.5 Chancellor of Justice Helsinki 2004 kirjaamo@okv.fi www.chancellorofjustice.fi
2003 Chancellor of Justice
Parliamentary Parliamentary
Report of the Finnish Parliamentary www.Eduskunta.fi,
F-1.2.1 Ombudsman of Ombudsman of Helsinki, Finland 1996
Ombudsman 1995 www.Ombudsman.fi
Finland Finland
Parliamentary Parliamentary
Finnish Parliamentary Ombudsman Annual www.Eduskunta.fi,
F-1.2.2 Ombudsman of Ombudsman of Helsinki, Finland 2001
Report 2000 (English summery) www.Ombudsman.fi
Finland Finland
Parliamentary Parliamentary
Parliamentary Ombudsman of Finland www.Eduskunta.fi,
F-1.2.3 Ombudsman of Ombudsman of Helsinki, Finland 2002
Annual Report 2001 (English Summary) www.Ombudsman.fi
Finland Finland
Parliamentary Parliamentary
Parliamentary Ombudsman of Finland
F-1.2.4 Ombudsman of Ombudsman of Finland 2003
Summary of the Annual Report 2002
Finland Finland
Parliamentary Parliamentary
Parliamentary Ombudsman of Finland
F-1.2.5 Ombudsman of Ombudsman of Finland 2008
Summary of the Annual Report 2007
Finland Finland
Parliamentary Parliamentary
Parliamentary Ombudsman of Finland
F-1.2.6 Ombudsman of Ombudsman of Finland 2009
Summary of the Annual Report 2008
Finland Finland
Fiji

21st-23rd Annual Report of the Ombudsman Office of the

F-2.1.1 Ombudsman of Fiji Fiji 1995
(March 1992-February 1995) ombudsman of Fiji

24th Annual Report of the Ombudsman Office of the

F-2.1.2 Ombudsman of Fiji Fiji 1996
(March 1995-February 1996) ombudsman of Fiji
25 Annual Report of the Ombudsman
th
Office of the
F-2.1.3 Ombudsman of Fiji Fiji 1997
(March 1996-February 1997) ombudsman of Fiji
27th Annual Report of the Ombudsman Office of the
F-2.1.4 Ombudsman of Fiji Fiji 1999
(March 1998-February 1999) ombudsman of Fiji
 29th Annual Report of the Ombudsman Office of the
F-2.1.5 Ombudsman of Fiji Fiji 2001
(March 2000-February 2001) ombudsman of Fiji

France
President of the
The Mediator of the 1999 Report to the President of the French
F-3.1.1 French Republic and Republic of France 2000 www.mediateur-de-la-republique.fr
French Republic Republic and Parliament
Parliament
President of the
The Mediator of the 2000 Report to the President of the French
F-3.1.2 French Republic and Republic of France 2001 www.mediateur-de-la-republique.fr
French Republic Republic and Parliament
Parliament
President of the
The Mediator of the 2001 Report to the President of the French
F-3.1.3 French Republic and Republic of France 2002 www.mediateur-de-la-republique.fr
French Republic Republic and Parliament
Parliament
President of the
The Mediator of the 2002 Report to the President of the French
F-3.1.4 French Republic and Republic of France 2003 www.mediateur-de-la-republique.fr
French Republic Republic and Parliament
Parliament
President of the
The Mediator of the 1995 Report to the President of the French
F-3.1.5 French Republic and Republic of France 1996
French Republic Republic and Parliament
Parliament
President of the
The Mediator of the 1996 Report to the President of the French
F-3.1.6 French Republic and Republic of France 1997
French Republic Republic and Parliament
Parliament
Guyana

National Assembly,
The Ombudsman of The Ombudsman of Guyana Report of the
G-1.1.1 Parliament Building, Guyana 1996
Guyana Ombudsman 1995
George Town, Guyana

Ghana
Commission on
Commission on Human Rights and
Commissioner for Human Rights and
G-2.1.1 Administrative Justice, Ghana, First Annual Ghana 1994
Human Rights Administrative Justice,
Report 1993-1994
Ghana
Commission on
Commission on Human Rights and
Commissioner for Human Rights and
G-2.1.2 Administrative Justice, Ghana, First Annual Ghana 1995
Human Rights Administrative Justice,
Report 1995
Ghana

Commission on
Commissioner of Commission on Human Rights and
G-2.1.3 Human Rights and Ghana 2006
CHRAJ Administrative Justice Annual Report 2005
Administrative Justice

Greek

The Greek Office of the

G-3.1.1 The Greek Ombudsman Annual Report 1999 Greek 1999 1
Ombudsman Ombudsman of Greek

The Greek Office of the

G-3.1.2 The Greek Ombudsman Annual Report 2000 Greek 2000 1
Ombudsman Ombudsman of Greek

The Greek Office of the

G-3.1.3 The Greek Ombudsman Annual Report 2001 Greek 2001 1
Ombudsman Ombudsman of Greek

The Greek Office of the

G-3.1.4 The Greek Ombudsman Annual Report 2002 Greek 2002 1
Ombudsman Ombudsman of Greek

The Greek Office of the

G-3.1.5 The Greek Ombudsman Annual Report 2003 Greek 2003 1
Ombudsman Ombudsman of Greek
 The Greek Office of the
G-3.1.6 The Greek Ombudsman Annual Report 2005 Greek 2005 1
Ombudsman Ombudsman of Greek

The Greek Office of the

G-3.1.7 The Greek Ombudsman Annual Report 2006 Greek 2006
Ombudsman Ombudsman of Greek

The Greek Office of the

G-3.1.8 The Greek Ombudsman Annual Report 2007 Greek 2007
Ombudsman Ombudsman of Greek

Hawaii
Office of the Ombudsman State of Hawaii, The Legislature
Office of the
H-1.1.1 Fiscal Year 1993-1994 Report no 25(25th Pursuant to Section Hawaii 1994 ombudsman@aloha.net www.ombudsman.hawaii.gov
Ombudsman, Hawaii
Anniversary Report 1969-1994) 96-16 of the Hawaii
The Legislature
Office of the Office of the Ombudsman State of Hawaii,
H-1.1.2 Pursuant to Section Hawaii 1997 ombudsman@aloha.net www.ombudsman.hawaii.gov
Ombudsman, Hawaii Fiscal Year 1996-1997 Report no 28
96-16 of the Hawaii
The Legislature
Office of the Office of the Ombudsman State of Hawaii,
H-1.1.3 Pursuant to Section Hawaii 1999 ombudsman@aloha.net www.ombudsman.hawaii.gov
Ombudsman, Hawaii Fiscal Year 1998-1999 Report no 30
96-16 of the Hawaii
The Legislature
Office of the Office of the Ombudsman State of Hawaii,
H-1.1.4 Pursuant to Section Hawaii 2002 complaints@ombudsman.state.hi.us
www.ombudsman.state.hi.us
Ombudsman, Hawaii Fiscal Year 2001-2002 Report no 33
96-16 of the Hawaii
The Legislature
Office of the Office of the Ombudsman State of Hawaii,
H-1.1.5 Pursuant to Section Hawaii 2003 complaints@ombudsman.state.hi.us
www.ombudsman.state.hi.us
Ombudsman, Hawaii Fiscal Year 2002-2003 Report no 34
96-16 of the Hawaii
The Legislature
Office of the Office of the Ombudsman State of Hawaii,
H-1.1.6 Pursuant to Section Hawaii 2004 complaints@ombudsman.state.hi.us
www.ombudsman.state.hi.us
Ombudsman, Hawaii Fiscal Year 2003-2004,,Report no 35
96-16 of the Hawaii
The Legislature
Office of the Office of the Ombudsman State of Hawaii,
H-1.1.7 Pursuant to Section Hawaii 2005 complaints@ombudsman.hawaii.gov
www.ombudsman.hawaii.gov
Ombudsman, Hawaii Fiscal Year 2004-2005 Report no 36
96-16 of the Hawaii
The Legislature
Office of the Office of the Ombudsman State of Hawaii,
H-1.1.8 Pursuant to Section Hawaii 2006 complaints@ombudsman.hawaii.gov
www.ombudsman.hawaii.gov
Ombudsman, Hawaii Fiscal Year 2005-2006 Report no 37
96-16 of the Hawaii
The Legislature
Office of the Office of the Ombudsman State of Hawaii,
H-1.1.9 Pursuant to Section Hawaii 2007 complaints@ombudsman.hawaii.gov
www.ombudsman.hawaii.gov
Ombudsman, Hawaii Fiscal Year 2006-2007 Report no 38
96-16 of the Hawaii
Hungary
Parliamentary
Parliamentary Act LIX of 1993 on the Ombudsman
H-2.1.1 Commissioner for Civil Republic of Hungary 1993
Commissioner (Parliament Commissioner) for civil rights
Rights
Parliamentary
Parliamentary Minority Rights Ombudsman Annual Report
H-2.1.2 Commissioner for Civil Republic of Hungary 1995
Commissioner 1995 (Extract)
Rights
The First Half Year Experiences of the Parliamentary
Parliamentary
H-2.1.3 Parliamentary Commissioner on Civil Rights, Commissioner for Civil Republic of Hungary 1995
Commissioner
1995 Rights

Report on the Human & Civil Rights of Parliamentary

Parliamentary
H-2.1.4 Patients in Psychiatric In-Patient Institutions Commissioner for Republic of Hungary 1996
Commissioner
& Psychiatric Care Homes, 1996 Human Rights

Report on the Effectuation of the Human & Parliamentary

Parliamentary
H-2.1.5 Civil Rights of Handicapped patients Commissioner for Republic of Hungary 1997
Commissioner
Resident in Nursing-Care Homes, 1997 Human Rights
 Report on the conditions of the Effectuation Parliamentary
Parliamentary
H-2.1.6 of Human and Civil Rights of Persons Living Commissioner for Republic of Hungary 1998
Commissioner
in Homes for the Elderly Human Rights

Office of the
First Report of the Parliamentary
Parliamentary
Commissioner For Data Protection &
Parliamentary Commissioner For Budapest, Capital of
H-2.1.7 Freedom of Information Hungary, 1995 1996
Commissioner Data Protection & Hungary
(Selected cases and Recommendations
Freedom of
1995-1996)
Information

Office of the
Parliamentary
Report on the Effectuation of the Human &
Parliamentary Commissioner For Budapest, Capital of
H-2.1.8 Civil Rights of people who have attempted 1997
Commissioner Data Protection & Hungary
suicide
Freedom of
Information

Office of the
Parliamentary
The Experience of the Hungarian
Parliamentary Commissioner For Budapest, Capital of
H-2.1.9 Parliamentary Commissioner and the Deputy 1998
Commissioner Data Protection & Hungary
Commissioner for Civil Rights in 1997
Freedom of
Information

Office of the
Parliamentary
The Experience of the Hungarian
Parliamentary Commissioner For Budapest, Capital of
H-2.1.10 Parliamentary Commissioner and the Deputy 1999
Commissioner Data Protection & Hungary
Commissioner for Civil Rights in 1998
Freedom of
Information

Office of the
Parliamentary
The Experience of the Hungarian
Parliamentary Commissioner For Budapest, Capital of
H-2.1.11 Parliamentary Commissioner and the Deputy 2001
Commissioner Data Protection & Hungary
Commissioner for Civil Rights in 2000
Freedom of
Information
Hong Kong
Hong Kong Tourist Hong Kong Tourist
H-3.1.1 VII International Conference of the IOI 2000 Hong Kong 2000 3
Association Association
Irelands
The National
The Ombudsman of The National Parliament Ombudsman, for
I-1.1.1 Parliament of Solomon Ireland 1997
National Parliament the year ended 1997
Islands
The National
The Ombudsman of The National Parliament Ombudsman, for
I-1.1.2 Parliament of Solomon Ireland 1998
National Parliament the year ended 1998
Islands

The Ombudsman of Office of the

I-1.2.1 Annual Report of the Ombudsman 1989 Ireland 1989
Ireland Ombudsman of Ireland

The Ombudsman of Office of the

I-1.2.2 Annual Report of the Ombudsman 1995 Ireland 1995 ombudsman@ombudsman.irlgov.ie
www.irlgov.ie/ombudsman/
Ireland Ombudsman of Ireland

The Ombudsman of Annual Report of the Ombudsman June Office of the

I-1.2.3 Ireland 1997
Ireland 1997 Ombudsman of Ireland

The Ombudsman of Annual Report of the Ombudsman June Office of the

I-1.2.4 Ireland 1998
Ireland 1998 Ombudsman of Ireland
 The Ombudsman of Office of the
I-1.2.5 Annual Report of the Ombudsman 2001 Ireland 2001 ombudsman@ombudsman.irlgov.ie
www.irlgov.ie/ombudsman/
Ireland Ombudsman of Ireland

The Ombudsman of Office of the

I-1.2.6 Annual Report of the Ombudsman 2006 Ireland 2006 ombudsman@ombudsman.irlgov.ie
www.irlgov.ie/ombudsman/
Ireland Ombudsman of Ireland

Ombudsman for Parlimentary

Northern Ireland & Annual Report of the Ombudsman for Ombudsman for
I-1.3.1 Northern Ireland Northern Ireland & Northern Ireland Northern Ireland and Northern Ireland 1996 ombudsman@nics.gov.uk www.ombudsman@nics.gov. uk
Commissioner for Commissioner & Commissioner 1996 Commissioner for
Complaints Complaints

Ombudsman for Parlimentary

Northern Ireland & Annual Report of the Ombudsman for Ombudsman for
I-1.3.2 Northern Ireland Northern Ireland & Northern Ireland Northern Ireland and Northern Ireland 1997 ombudsman@nics.gov.uk www.ombudsman@nics.gov. uk
Commissioner for Commissioner & Commissioner 1997 Commissioner for
Complaints Complaints

Ombudsman for Parlimentary

Northern Ireland & Annual Report of the Ombudsman for Ombudsman for
I-1.3.3 Northern Ireland Northern Ireland & Northern Ireland Northern Ireland and Northern Ireland 1999 ombudsman@nics.gov.uk www.ombudsman@nics.gov. uk
Commissioner for Commissioner & Commissioner 1998-1999 Commissioner for
Complaints Complaints

Ombudsman for Parlimentary

Northern Ireland & Annual Report of the Ombudsman for Ombudsman for
I-1.3.4 Northern Ireland Northern Ireland & Northern Ireland Northern Ireland and Northern Ireland 2000 ombudsman@nics.gov.uk www.ombudsman@nics.gov. uk
Commissioner for Commissioner & Commissioner 1999-2000 Commissioner for
Complaints Complaints

Ombudsman for Parlimentary

Northern Ireland & Annual Report of the Ombudsman for Ombudsman for
I-1.3.5 Northern Ireland Northern Ireland & Northern Ireland Northern Ireland and Northern Ireland 2007 ombudsman@nics.gov.uk www.ombudsman@nics.gov. uk
Commissioner for Commissioner & Commissioner 2006-2007 Commissioner for
Complaints Complaints

Ombudsman for Parlimentary

Northern Ireland & Annual Report of the Ombudsman for Ombudsman for
I-1.3.6 Northern Ireland Northern Ireland & Northern Ireland Northern Ireland and Northern Ireland 2008
Commissioner for Commissioner & Commissioner 2007-2008 Commissioner for
Complaints Complaints

Ombudsman for Parlimentary

Northern Ireland & Annual Report of the Ombudsman for Ombudsman for
I-1.3.7 Northern Ireland Northern Ireland & Northern Ireland Northern Ireland and Northern Ireland 2009 ombudsman@ni-ombudsman.org.uk
www.ni-ombudsman.org.uk
Commissioner for Commissioner & Commissioner 2008-2009 Commissioner for
Complaints Complaints

Insurance Annual Report of Insurance Ombudsman of Office of the Insurance

I-1.4.1 Ireland 1996 foi@ombudsman.gov.ie www.oic.ie
Ombudsman Ireland 1996 Ombudsman

Insurance Office of the Insurance

I-1.4.2 5 Years of Dispute Resolution 1992-1997 Ireland 1997 foi@ombudsman.gov.ie www.oic.ie
Ombudsman Ombudsman

Office of the
Information Annual Report of the Information
I-1.5.1 Information Ireland 2001 foi@ombudsman.gov.ie www.oic.ie
Commissioner Commissioner 2001
Commissioner
Office of the
Information Annual Report of the Information
I-1.5.2 Information Ireland 2006 foi@ombudsman.gov.ie www.oic.ie
Commissioner Commissioner 2006
Commissioner

Ombudsman of (Settling Complaints) The Ombudsman's Office of the

I-1.6.1 Dublin 1998
Dublin Guide to Internal Complaints Systems Ombudsman of Dublin
 Ombudsman of Office of the
I-1.6.2 Annual Report of the Ombudsman 1999 Dublin 1999
Dublin Ombudsman of Dublin

Ombudsman of Office of the

I-1.6.3 Annual Report of the Ombudsman 2008 Dublin 2009
Dublin Ombudsman of Dublin

Israel

State of Israel, Public Complaints Public Complaints

Public Complaints
I-2.1.1 Commissioner Annual Report 20, 1990-1991 Commissioner, State State of Israel 1992
Commissioner
Selected Chapters Jeruselam 1992 of Israel

New Delhi, India

Guidelines for the Public Authorities of the Ministry of Personnel,

Department of
Central Government under sthe right to Public Grievances and
I-3.1.1 Personnel and New Delhi 2005
information officers under the right to pensions North Block,
Training
information act 2005 New Delhi

Ministry of Personnel,
Department of Guidelines for the Central Public Information
Public Grievances and
I-3.1.2 Personnel and Officers under the right to information act New Delhi 2005
pensions North Block,
Training 2005
New Delhi

Ministry of Personnel,
Department of How to get information from the Public
Public Grievances and
I-3.1.3 Personnel and Authorities of the Central Government under New Delhi 2005
pensions North Block,
Training the right to Information act 2005
New Delhi

Ministry of Personnel,
Department of Guidelines for the Officers designated as
Public Grievances and
I-3.1.4 Personnel and first Appellate Authority under the right to New Delhi 2005
pensions North Block,
Training inforamtion act 2005
New Delhi

Implementation of Rights to Information Act,

National Sub Central Information
I-3.2.1 2005 (Report of National Sub-Committee of New Delhi 2008
Committee Commission
Central Information Commission)

London
The Banking Banking Ombudsman Scheme Annual Office of the Banking
L-1.1.1 London 1994 Banking.ombudsman@obo.org.uk
www.obo.org.uk
Ombudsman Report 1993-1994 Ombudsman
The Banking Banking Ombudsman Scheme Annual Office of the Banking
L-1.1.2 London 1996 Banking.ombudsman@obo.org.uk
www.obo.org.uk
Ombudsman Report 1995-1996 Ombudsman
The Banking Banking Ombudsman Scheme Annual Office of the Banking
L-1.1.3 London 1997 Banking.ombudsman@obo.org.uk
www.obo.org.uk
Ombudsman Report 1996-1997 Ombudsman
The Banking Banking Ombudsman Scheme Annual Office of the Banking
L-1.1.4 London 1998 Banking.ombudsman@obo.org.uk
www.obo.org.uk
Ombudsman Report 1997-1998 Ombudsman
The Banking Banking Ombudsman Scheme Annual Office of the Banking
L-1.1.5 London 1999 Banking.ombudsman@obo.org.uk
www.obo.org.uk
Ombudsman Report 1998-1999 Ombudsman
Parliamentary
Parliamentary Parliamentary Commissioner for
L-1.2.1 Commissioner for London 1994
Commissioner Administration Annual report 1994
Administration
Parliamentary
Parliamentary Parliamentary Commissioner for
L-1.2.2 Commissioner for London 1995
Commissioner Administration Annual report 1995
Administration
 Parliamentary
Parliamentary Parliamentary Commissioner for
L-1.2.3 Commissioner for London 1999
Commissioner Administration Annual Report 1998-99
Administration

The Insurance The Insurance Ombudsman Bureau Annual The Insurance

L-1.3.1 London 1996
Ombudsman Review 1996 Ombudsman Bureau

Report of the Expert Group on Strategies for

Common Wealth Common Wealth
L-1.4.1 Combating the Trafficking of Women and London 1998 www.thecommonwealth.org
Secretariat Secretariat
Children
Common Wealth Freedom of Expression Association & Common Wealth
L-1.4.2 London 1998 www.thecommonwealth.org
Secretariat Assembly Secretariat
Common Wealth Commonwealth Guidelines for the Treatment Common Wealth
L-1.4.3 London 1998 www.thecommonwealth.org
Secretariat of Victims of Crime Secretariat
Common Wealth Common Wealth Human Rights Law Digest Common Wealth
L-1.4.4 London 2003 ir@interights.org www.interights.org
Secretariat Issue I, Spring 2003 Secretariat
Common Wealth Common Wealth Human Rights Law Digest Common Wealth
L-1.4.5 London 2004 ir@interights.org www.interights.org
Secretariat Issue III, Spring/ Summer 2004 Secretariat

Common Wealth Common Wealth Human Rights Law Digest Common Wealth
L-1.4.6 London 2005 ir@interights.org www.interights.org
Secretariat Issue 1, winter 2004/ spring 2005 Secretariat

Common Wealth Common Wealth Human Rights Law Digest Common Wealth
L-1.4.7 London 2005 ir@interights.org www.interights.org
Secretariat Issue II, Autumn/ winter 2005 Secretariat
Common Wealth Common Wealth Human Rights Law Digest Common Wealth
L-1.4.8 London 2007 ir@interights.org www.interights.org
Secretariat Volume-6 No-1, Autumn 2007 Secretariat
Lesotho
Office of the
Ombudsman of Office of the Ombudsman Annual Report 1st
L-2.1.1 Ombudsman of Lesotho 1997
Lesotho April 1996 to 31st March 1997
Lesotho
Malawi

Office of the
Ombudsman of Office of the Ombudsman 1st Annual Report
M-1.1.1 Ombudsman, National Republic of Malawi 1996
Malawi January 1995- March 1996
Assembly, Malawi

Office of the
Ombudsman of Office of the Ombudsman 1st Annual Report
M-1.1.2 Ombudsman, National Republic of Malawi 1997
Malawi January 1996- March 1997
Assembly, Malawi

Mexico

Federal District Human

Human Rights Human Rights Commissioner Third Annual
M-2.1.1 Rights Commission Mexico 1996
Commissioner Report October 1995- September 1996
Law, Mexico

Human Rights
Human Rights
M-2.1.2 A Proven Shelter Commission of the Mexico 1998 1
Commissioner
Federal District

Judicial Ombudsman (International Out National Commission

M-2.2.1 Judicial Ombudsman Mexico 1996 1
looks) for Human Rights

Mauritius
Office of the Office of the
21 Annual Report of the Ombudsman
st
M-3.1.1 Ombudsman Ombudsman, Mauritius 1995
(January- December 1994)
Mauritius Mauritius

Office of the Office of the

22nd Annual Report of the Ombudsman
M-3.1.2 Ombudsman Ombudsman, Mauritius 1996 1
(January- December 1995)
Mauritius Mauritius
 Office of the Office of the
23rd Annual Report of the Ombudsman
M-3.1.3 Ombudsman Ombudsman, Mauritius 1997 1
(January- December 1996)
Mauritius Mauritius
Office of the Office of the
26th Annual Report of the Ombudsman
M-3.1.4 Ombudsman Ombudsman, Mauritius 2000
(January- December 1999)
Mauritius Mauritius
Office of the Office of the
27th Annual Report of the Ombudsman
M-3.1.5 Ombudsman Ombudsman, Mauritius 2001 1
(January- December 2000)
Mauritius Mauritius

Office of the Office of the

28th Annual Report of the Ombudsman
M-3.1.6 Ombudsman Ombudsman, Mauritius 2002
(January- December 2001)
Mauritius Mauritius
Office of the Office of the
29th Annual Report of the Ombudsman
M-3.1.7 Ombudsman Ombudsman, Mauritius 2003
(January- December 2002)
Mauritius Mauritius
Office of the Office of the
32nd Annual Report of the Ombudsman
M-3.1.8 Ombudsman Ombudsman, Mauritius 2005
(January- December 2005)
Mauritius Mauritius
Office of the Office of the
33rd Annual Report of the Ombudsman
M-3.1.9 Ombudsman Ombudsman, Mauritius 2006
(January- December 2006)
Mauritius Mauritius
Malta
Parliamentary
Office of the Ombudsman First Annual
Parliamentary Commissioner for
M-4.1.1 Report (For the Period 31 July 1995 to 31 Malta 1996
Ombudsman of Malta Administrative
December 1996)
Investigations Malta
Parliamentary
Parliamentary Office of the Ombudsman Annual Report Commissioner for
M-4.1.2 Malta 1997
Ombudsman of Malta 1997 Administrative
Investigations Malta
Parliamentary
Parliamentary Office of the Ombudsman Annual Report Commissioner for
M-4.1.3 Malta 1999
Ombudsman of Malta 1999 Administrative
Investigations Malta
Parliamentary
Parliamentary Office of the Ombudsman Annual Report Commissioner for
M-4.1.4 Malta 2002
Ombudsman of Malta 2002 Administrative
Investigations Malta

Parliamentary
Parliamentary Office of the Ombudsman Annual Report Commissioner for
M-4.1.5 Malta 2003
Ombudsman of Malta 2003 Administrative
Investigations Malta

The Ombudsman’s The Ombudsman’s Oracle Critic, Counselor,

Oracle Critic, Champion (A Comparative study of Office of the
M-4.2.1 Counselor, Champion Ombudsen’s Reports) Prepared for the Ombudsman Valletta, Malta 1998
( Edward Warrington, Annual Meeting of European National Malta
University of Malta) Ombudsmen, 1998

New Zealand

House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.1 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 1996
Tangata
Tangata 1996 of the Ombudsmen
Act 1975
 House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.2 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 1997
Tangata
Tangata 1997 of the Ombudsmen
Act 1975

House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.3 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 1998
Tangata
Tangata 1998 of the Ombudsmen
Act 1975

House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.4 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 1999
Tangata
Tangata 1999 of the Ombudsmen
Act 1975

House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.5 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 2000
Tangata
Tangata 2000 of the Ombudsmen
Act 1975

House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.6 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 2002
Tangata
Tangata 2002 of the Ombudsmen
Act 1975

House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.7 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 2003
Tangata
Tangata 2003 of the Ombudsmen
Act 1975

House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.8 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 2004
Tangata
Tangata 2004 of the Ombudsmen
Act 1975

House of
Office of the Report of the Ombudsmen Nga Kaitiaki Representatives
Nga Kaitiaki Mana
N-1.1.9 ombudsman of Mana Mana Tangata for the year ended 30 June Pursuant to Section 29 2007
Tangata
Tangata 2007 of the Ombudsmen
Act 1975

Netherland

Office of the National

National Ombudsman A Brief Introduction of The National
N-2.1.1 Ombudsman of Netherland 1992 4 ombudsm@netland.nl www.ombudsman.nl
of Netherlands Ombudsman of the Netherlands
Netherland

Office of the National

National Ombudsman The National Ombudsman of the
N-2.1.2 Ombudsman of Netherland 1995 ombudsm@netland.nl www.ombudsman.nl
of Netherlands Netherlands Annual Report 1994
Netherland
 Office of the National
National Ombudsman The National Ombudsman of the
N-2.1.3 Ombudsman of Netherland 1998 ombudsm@netland.nl www.ombudsman.nl
of Netherlands Netherlands Annual Report 1997
Netherland

Office of the National

National Ombudsman The National Ombudsman of the
N-2.1.4 Ombudsman of Netherland 2000 ombudsm@netland.nl www.ombudsman.nl
of Netherlands Netherlands Annual Report 1999
Netherland

International
Kluwer Law
N-2.2.1 Ombudsman The International Ombudsman Anthology Netherland 1996
International
Institution
International
The International Ombudsman Yearbook Kluwer Law
N-2.2.2 Ombudsman Netherland 1997
Volume-I, 1997 International
Institution
International
The International Ombudsman Yearbook Kluwer Law
N-2.2.3 Ombudsman Netherland 1999
Volume-III, 1999 International
Institution
International
The International Ombudsman Yearbook Kluwer Law
N-2.2.4 Ombudsman Netherland 2000
Volume-IV, 2000 International
Institution
International
The International Ombudsman Yearbook Kluwer Law
N-2.2.5 Ombudsman Netherland 2001
Volume-V, 2001 International
Institution
International
The International Ombudsman Yearbook Kluwer Law
N-2.2.6 Ombudsman Netherland 2002
Volume-VI, 2002 International
Institution
Norway
The Parliamentary
The Parliamentary The Parliamentary Ombudsman- Norway
N-3.1.1 Ombudsman of Norway 1998
Ombudsman Annual Report 1998 (Summary-English)
Norway
The Parliamentary
The Parliamentary The Parliamentary Ombudsman- Norway
N-3.1.2 Ombudsman of Norway 2000
Ombudsman Annual Report 2000 (Summary-English)
Norway
The Parliamentary
The Parliamentary The Parliamentary Ombudsman- Norway
N-3.1.3 Ombudsman of Norway 2002
Ombudsman Annual Report 2002 (Summary-English)
Norway

The Parliamentary
The Parliamentary The Parliamentary Ombudsman- Norway
N-3.1.4 Ombudsman of Norway 2003
Ombudsman Annual Report 2003 (Summary-English)
Norway
Pakistan
The Banking Office of the Banking
P-1.1.1 Banking Mohtasib Annual Report 2005 Pakistan 2005 3
Mohtasib Mohtasib
The Banking Office of the Banking
P-1.1.2 Banking Mohtasib Annual Report 2006 Pakistan 2006 3
Mohtasib Mohtasib
The Banking Office of the Banking
P-1.1.3 Banking Mohtasib Annual Report 2007 Pakistan 2007 2
Mohtasib Mohtasib
Puerto Rico
The Ombudsman of The Ombudsman of Commonwealth of The Ombudsman of
P-2.1.1 Commonwealth of Puerto Rico Seventeenth Annual Report Commonwealth of Puerto Rico 1994
Puerto Rico 1993-1994 Puerto Rico
The Ombudsman of The Ombudsman of Commonwealth of The Ombudsman of
P-2.1.2 Commonwealth of Puerto Rico Seventeenth Annual Report Commonwealth of Puerto Rico 1997
Puerto Rico 1996-1997 Puerto Rico
Peru
 Defensoria Del Executive Summary of the 9th Annual Report
P-3.1.1 Defensoria Del Pueblo Peru 2005 defensor@ombudsman.gob.pe
www.ombudsman.gob.pe
Pueblo of the Ombudsman office 2005

Defensoria Del Executive Summary of the 10th Annual

P-3.1.2 Defensoria Del Pueblo Peru 2006 defensor@ombudsman.gob.pe
www.ombudsman.gob.pe
Pueblo Report of the Ombudsman office 2006

Defensoria Del Executive Summary of the 5th Ombudsman

P-3.1.3 Defensoria Del Pueblo Peru 2002
Pueblo Report to Congress 2001-2002

Spain
Office of the
The Ombudsman 16th Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.1 Ombudsman of 1994
January-December 1993 Trindad & Tobago Trindad & Tobago
Trindad & Tobago
Office of the
The Ombudsman 18th Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.2 Ombudsman of 1996
January-December 1995 Trindad & Tobago Trindad & Tobago
Trindad & Tobago
Office of the
The Ombudsman 20th Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.3 Ombudsman of 1998
January-December 1997 Trindad & Tobago Trindad & Tobago
Trindad & Tobago
Office of the
The Ombudsman 21st Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.4 Ombudsman of 1999
January-December 1998 Trindad & Tobago Trindad & Tobago
Trindad & Tobago
Office of the
The Ombudsman 23rd Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.5 Ombudsman of 2001
January-December 2000 Trindad & Tobago Trindad & Tobago
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Office of the
The Ombudsman 24th Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.6 Ombudsman of 2002
January-December 2001 Trindad & Tobago Trindad & Tobago
Trindad & Tobago
Office of the
The Ombudsman 25th Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.7 Ombudsman of 2003
January-December 2002 Trindad & Tobago Trindad & Tobago
Trindad & Tobago
Office of the
The Ombudsman 26th Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.8 Ombudsman of 2004
January-December 2003 Trindad & Tobago Trindad & Tobago
Trindad & Tobago
Office of the
The Ombudsman 28th Annual Report Ombudsman office of Port of Spain, Republic of
S-1.1.9 Ombudsman of 2006
January-December 2005 Trindad & Tobago Trindad & Tobago
Trindad & Tobago
Slovenia
Human Rights Human Rights Ombudsman5th Annual Human Rights
S-2.1.1 Republic of Slovenia 1999 1 www.varuh-rs.si
Ombudsman Report 1999 Ombudsman
Human Rights Human Rights Ombudsman8th Annual Human Rights
S-2.1.2 Republic of Slovenia 2002 www.varuh-rs.si
Ombudsman Report 2002 Ombudsman
Human Rights Human Rights Ombudsman9th Annual Human Rights
S-2.1.3 Republic of Slovenia 2003 info@varuh-rs.si www.varuh-rs.si
Ombudsman Report 2003 Ombudsman
Human Rights Human Rights Ombudsman11th Annual Human Rights
S-2.1.4 Republic of Slovenia 2005 www.varuh-rs.si
Ombudsman Report 2005 Ombudsman
Sweden
The Swedish Parliamentary Ombudsman The Swedish
The Parliamentary
S-3.1.1 Report for the period July 1987- June 1988 Parliamentary Sweden 1988
Ombudsman
(English Summary) Ombudsman
The Swedish Parliamentary Ombudsman The Swedish
The Parliamentary
S-3.1.2 Report for the period July 1998- June 1999 Parliamentary Sweden 1999
Ombudsman
(English Summary) Ombudsman
 The Swedish Parliamentary Ombudsman The Swedish
The Parliamentary
S-3.1.3 Report for the period July 1999- June 2000 Parliamentary Sweden 2000
Ombudsman
(English Summary) Ombudsman

The Swedish Parliamentary Ombudsman The Swedish

The Parliamentary
S-3.1.4 Report for the period July 2000- June 2001 Parliamentary Sweden 2001
Ombudsman
(English Summary) Ombudsman

The Swedish Parliamentary Ombudsman The Swedish

The Parliamentary
S-3.1.5 Report for the period July 2001- June 2002 Parliamentary Sweden 2002 1
Ombudsman
(English Summary) Ombudsman

The Swedish Parliamentary Ombudsman The Swedish

The Parliamentary
S-3.1.6 Report for the period July 2003- June 2004 Parliamentary Sweden 2004
Ombudsman
(English Summary) Ombudsman
The Swedish Parliamentary Ombudsman The Swedish
The Parliamentary
S-3.1.7 Report for the period July 2005- June 2006 Parliamentary Sweden 2006
Ombudsman
(English Summary) Ombudsman
The Swedish Parliamentary Ombudsman The Swedish
The Parliamentary
S-3.1.8 Report for the period July 2006- June 2007 Parliamentary Sweden 2007
Ombudsman
(English Summary) Ombudsman
Switzerland
Ombudsman of the
Ombudsman of the Ombudsman of the city of Zurich Annual www.stadt-
S-4.1.1 city of Zurich, Zurich, Switzerland 2006
city of Zurich Report 2006 zuerich.ch/ombudsstelle
Switzerland
Ombudsman of the
Ombudsman of the Ombudsman of the city of Zurich Annual
S-4.1.2 city of Zurich, Zurich, Switzerland 2007
city of Zurich Report 2007
Switzerland
Sudan
The Ombudsman of The Ombudsman of
Public Control & The 4th African Begional Ombudsman Public Control &
S-5.1.1 Republic of the Sudan 1995
Administrative Conference (Final Report & Proceedings) Administrative
Evaluation Bureau Evaluation Bureau
Scotland

Scottish Legal Scottish Legal Services Ombudsman Annual Scottish Legal

S-6.1.1 Scotland 1998 defensor@ombudsman.gob.pe
http://www.ombudsman.gob.pe
Services Ombudsman Report 1998 Services Ombudsman

Tasmania
Ombudsman of The Ombudsman Annual Report for the Year Parliament of
T-1.1.1 Tasmania 1994
Tasmania ended 30 June 1994 Tasmania

Ombudsman of The Ombudsman Annual Report for the Year Parliament of

T-1.1.2 Tasmania 1995
Tasmania ended 30 June 1995 Tasmania
Uzbekistan

Report of the Authorized Person of the Oliy

The Oliy Majlis of the
U-1.1.1 Oliy Majlis Majlis of the Republic of Uzbekistan for Uzbekistan 2006
Republic of Uzbekistan
Human Rights (Ombudsman) 2005

United States of America

Understanding the Federal Courts Administrative Office
Director,
U-2.1.1 Administrative Office of the United States of the United States Washington, D.C 2000
Administrative Office
Courts, Washington D. C Courts
Ombudsman of 23rd Annual Report of the Nebraska Public Nebraska Public
U-2.2.1 Nebraska 1993
Nebraska Council, 1993 Council
 Ombudsman of 25th Annual Report of the Nebraska Public Nebraska Public
U-2.2.2 Nebraska 1995
Nebraska Council, 1995 Council
Ombudsman of 27 Annual Report of the Nebraska Public
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Nebraska Public
U-2.2.3 Nebraska 1997
Nebraska Council, 1997 Council
Ombudsman of 31 Annual Report of the Nebraska Public
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Nebraska Public
U-2.2.4 Nebraska 2001
Nebraska Council, 2001 Council

Meeting of the Board of Directors of the International

Dr. Daniel Jacoby,
U-2.3.1 International Ombudsman Institution (Report Ombudsman Quebec 1998
Lawyer
of the Executive Secretary) Institution

A Legitimate Credible Complaints Office

U-2.3.2 Quebec Ombudsman (Complaints processing in Governmental Quebec Ombudsman Quebec 2000
Organizations)

Quebec Ombudsman 24th Annual Report Office of the Quebec

U-2.3.3 Quebec Ombudsman Quebec 1994
1993-1994 Ombudsman
Annual Report 2001-2002 Above & Beyond Office of the Quebec
U-2.3.4 Quebec Ombudsman Quebec 2000
The Law Ombudsman
Ombudsman of City Your Solution to City Office of the
Ombudsman, City of
U-2.4.1 Problems Ombudsman Annual Report July Ombudsman, City of City of Detroit 1992
Detroit
1991-June 1992 Detroit
Ombudsman of City Your Solution to City Office of the
Ombudsman, City of
U-2.4.2 Problems Ombudsman Annual Report July Ombudsman, City of City of Detroit 1993
Detroit
1992-June 1993 Detroit
Office of the
Ombudsman, City of for the citizen building on commonsense,
U-2.4.3 Ombudsman, City of City of Detroit 2004
Detroit Annual Report 2003-2004
Detroit

Ombudsman's Office Ombudsman's Office

Joint office of Citizens Complaints 1996
U-2.5.1 Long Term Care Long Term Care Ohio 1996
Annual Report
Ombudsman Program Ombudsman Program

Ombudsman's Office Ombudsman's Office

Joint office of Citizens Complaints 1999
U-2.5.2 Long Term Care Long Term Care Ohio 1999
Annual Report
Ombudsman Program Ombudsman Program

Vanuatu
Office of the
Ombudsman of Office of the Ombudsman 4 Annual Report
th
V-1.1.1 Ombudsman, Republic Republic of Vanuatu 1998
Vanuatu 1998
of Vanuatu
Victoria

Office of the 21st Annual Report of the Ombudsman of

Legistive Council &
V-2.1.1 Ombudsman of Victoria, 1994 (incorporating requiremnets Victoria 1995
Legistive Assembly
Victoria of Annual Reporting Act 1983)

23rd Annual Report of the Ombudsman of

Office of the
Victoria 1996 (incorporating the report of the Legistive Council &
V-2.1.2 Ombudsman of Victoria 1997
acting deputy Ombudsman{Police Legistive Assembly
Victoria
Complaints})

Office of the
25th Annual Report of the Ombudsman of Legistive Council &
V-2.1.3 Ombudsman of Victoria 1999
Victoria 1998 Legistive Assembly
Victoria
Office of the
26th Annual Report of the Ombudsman of Legistive Council &
V-2.1.4 Ombudsman of Victoria 2000
Victoria 1999 Legistive Assembly
Victoria
 Office of the
28th Annual Report of the Ombudsman of Legistive Council &
V-2.1.5 Ombudsman of Victoria 2002
Victoria 2001 Legistive Assembly
Victoria
Office of the
28th Annual Report of the Ombudsman of Legistive Council &
V-2.1.6 Ombudsman of Victoria 2003
Victoria 2002 Legistive Assembly
Victoria
Zimbabwe
Office of the Office of the
Ninth Annual Report of the Ombudsman
Z-1.1.1 Ombudsman of Ombudsman of Zimbabwe 1992
January-December 1991
Zimbabwe Zimbabwe
Office of the Office of the
Eighth Annual Report of the Ombudsman
Z-1.1.2 Ombudsman of Ombudsman of Zimbabwe 1993
January-December 1992
Zimbabwe Zimbabwe
Office of the Office of the
Twelfth Annual Report of the Ombudsman
Z-1.1.3 Ombudsman of Ombudsman of Zimbabwe 1996
January-December 1995
Zimbabwe Zimbabwe