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Customer Experience Management Through Finacle

Customer Experience Management Through Finacle

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Published by: K V Sridharan General Secretary P3 NFPE on Jan 16, 2010
Copyright:Attribution Non-commercial

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02/01/2013

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CUSTOMER EXPERIENCE MANAGEMENT THROUGH
FINACLE
Agenda/Topics To Be Covered

\u2022CUSTOMER EXPERIENCE MANAGEMENT
\u2022CUSTOMER LOYALTY
\u2022WHAT IS CBS
\u2022CUSTOMER RELATIONSHIP VIEW
\u2022DEPENDENCIES
\u2022Q& A

CUSTOMER EXPERIENCE MANAGEMENT
\u2022Every Time a Customer comes into contact with an Enterprise \u2013
whether through

\u2013The People;
\u2013A Web site;
\u2013Advertising Campaigns; or
\u2013Marketing materials

The Customer has an opportunity to form an opinion, be it

\u2013Good
\u2013Bad
\u2013Indifferent

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