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INTRODUCTION
However, at the firm and industry levels, these studies have been
frustrated by the concomitant effect of intervening and extraneous
variables that are much more powerful than the information system itself.
That is, the so called 'bottom line' of the business enterprise is so greatly
affected by economic and market conditions that only a small amount of
the variance may be attributed to the information system being tested.
Also, some organizations are more efficient than others in utilizing
information systems. Thus, the component of the total variance
contributed by information systems may not be easily detected in large
cross-sectional studies. The lack of statistical power possibly played a
role in the inconclusive nature of the results reported by Chismar and
Kriebel [4].
But what these studies gain in internal validity they lose in the ability to
externalize the findings to the 'real world'. Findings of the success of a
single implementation are usually viewed as anecdotal and do not lead to
convincing statements of a general nature; and the laboratory
environment such as one where hypothetical business problems are
solved by MBA students lack the realism of a business setting.
The perceptual level lies at the lowest end of the measurement dimension
in terms of objectivity. These questionnaires measures the subjective
evaluation of users, managers, and IS designers. The user information
satisfaction studies can be described by the properties of this level. The
influence of subjectivity is lower in the opinion level in which the
questions in the instrument are meant to gather data about behavior such
as IS utilization and business performance rather than attitude.
FIGURE 1
CONCLUSIONS
[1] Bakos, J. Yannis, "Dependent Variables for the Study of Firm and
Industry Level Impacts of Information Systems", Proceedings of the Fifth
International Conference on Information Systems, 1985, pp. 10-23
[11] Lee, Allen S., "A Scientific Methodology for MIS Case Studies",
MIS Quarterly, March 1989, pp. 33-50