Chapter 1 - IT Essentials - PC Hardware & Software

1 Which CPU architecture uses a small set of instructions that are designed to be
executed rapidly?
RISC
2 Which type of memory is primarily used as cache memory?
SRAM
3 Which three devices are considered output devices? (Choose three.)
headphones,monitor,Printer
4 Which type of ROM can be reprogrammed with software while it is still physically
installed in the computer?
EEPROM
5 Which two characteristics are determined by the chip set on a motherboard? (Choose
two.)
maximum amount of memory that can be installed
operating system compatibility
type of connectors that will be on the motherboard
keyboard layout

6 Refer to the exhibit. Which type of cable is shown in the graphic?

FireWire
Parallel
Serial
USB

7 Which important feature is offered by the USB standard?

A single USB connection to a computer can support up to 255 separate devices.
It offers rates of around 580 Mb/sec in low-speed mode.
It allows up to 920 Mb/sec in the 2.0 version.
It can supply power from the computer to devices.

8 What are the two connector types for the 1394a interface? (Choose two.)
2-pin
4-pin
6-pin
8-pin
9-pin
15-pin

9 Which type of memory is unable to have the contents modified?

DRAM
RAM
ROM
SRAM
10 Refer to the exhibit. What is the maximum length of the cable presented in the
graphic, which is commonly used for connecting a computer to a printer?
15 ft (4.5 m)
20 ft (6 m)
27 ft (8 m)
30 ft (9 m)

11 Which type of computer resources are direct lines to the processor used by computer
components to request information from the CPU?
DMAs
I/O addresses
IRQs
memory addresses

12 Which two activities are normally controlled by the Northbridge part of the chip set?
(Choose two.)
communication between the CPU and the I/O ports
access to the RAM
communication between the CPU and the hard drive
access to the video card
communication between the CPU and the sound card

13 Which two devices are considered input devices? (Choose two.)

biometric authentication device
printer
digital camera
projector
speakers

14 A technician needs to back up 4 GB of data using a single storage medium. Which

medium can hold the entire 4 GB on a single disc?
floppy disc
CD-RW
CD-R
DVD+/-R

15 A technician is helping a customer compare two hard drives. Which unit of

measurement is used for the hard drive speed?
revolutions per minute
gigabytes
pages per minute
clusters per minute

16 Which two form factors are commonly used to build a new computer? (Choose two.)
BTX
NLQ
ATX
CLV
ECC
17 Which two categories are used to classify CPU architecture? (Choose two.)
ATX
BTX
CISC
PnP
RISC
ZIF

18 Which two characteristics of a motherboard can be determined by the form factor?

(Choose two.)
type of processor supported
color
size
maximum memory supported
shape

19 PATA data cables are available in two different types. The types are distinguished by
the number of conductors. Which two types are available? (Choose two.)
6
40
68
80
120

20 How many conductors are found in a SATA data cable?

3
4
7
10
12

21 Which three system resources are commonly used for communication between the
CPU or memory and other components in the computer? (Choose three.)
IRQ
DMA
UDP
I/O address
USB
PnP

22 A technician has been asked to install memory that detects multiple bit errors and
corrects single bit errors in memory. Which type of memory should be installed if the
motherboard supports these features?
parity
ECC
fault tolerant
CRC
Chapter 2 - IT Essentials - PC Hardware & Software

1 Refer to the exhibit. Which type of tool is shown in the graphic?

cable meter
digital multimeter
network traffic monitor
electrostatic discharger

2 A technician has a room of computers which are running very hot. The technician discovers that the
heat sinks in the computers are very dusty. What should the technician use to clean the heat sinks?
mild cleaning solution
lint-free cloth
isopropyl alcohol
compressed air

3 A technician wants to limit the chances of ESD affecting his workspace. Which three precautions should
be taken? (Choose three.)
Store all computer components in clear plastic bags.
Ensure antistatic mats are on the workbench and floor.
Wear an antistatic wrist strap.
Ensure that all flooring is carpeted.
Keep all components in antistatic bags.
Keep environment cool and dry.

4 Which two tools can help protect against ESD? (Choose two.)
antistatic wrist strap
compressed air
antistatic mat
safety glasses
polyester clothing

5 A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the
technician find instructions on how to properly clean up and dispose of the product?
the material safety data sheet
the insurance policy of the company
the local hazardous materials team
the regulations provided by the Occupational Safety and Health Administration

6 The performance of a computer is reduced after it has been using the Internet. Which three tools could
be run to try to improve the performance of the computer? (Choose three.)
Fdisk
Spyware Remover
Defrag
Disk Cleanup
a BIOS updater
Device Manager Utility

7 Which tool in Windows XP gives a technician access to initialize disks and create partitions?
Defrag
Disk Cleanup
Disk Management
Format
Scandisk

8 Which tool should be used if a user needs to optimize space on a hard drive?
Defrag
Disk Management
Fdisk
Format
9 Which two types of tools can help protect a computer from malicious attacks? (Choose two.)
Anti-virus software
Disk Cleanup
Disk Management
Fdisk
Scandisk
Spyware Remover

10 What is the proper way to dispose of outdated CRTs?

All of the components should be disposed of into landfills.
All of the components should be properly incinerated.
All of the components should be recycled whenever possible.
All of the components should be sealed in containers and disposed of into landfills.

11 Which condition refers to a reduced voltage level of AC power that lasts for a period of time?
brownout
sag
spike
surge

12 What is recommended to remove dust from inside a computer case?

damp cloth
dust cloth
household vacuum cleaner
can of compressed air

13 Which three computer components contain hazardous materials and require special handling for
disposal? (Choose three.)
batteries
monitors
printer toner cartridges

14 Refer to the exhibit. Which type of tool is presented in the graphic?

hex screwdriver
stripped screwdriver
Phillips-head screwdriver
flat-head screwdriver

15 Which Windows XP command-line utility scans the critical files of the operating system and replaces
any files that have been corrupted?
Chkdsk

16 Which precaution should be taken when working around electronic devices?

Avoid using magnetized tools

17 Which step should be performed first when servicing computer equipment?

Wipe down the exterior with a lint-free, damp soft cloth.
Open the case and check for any loose connections.
Turn off and remove the power source.
Replace any suspected bad components with known good components

18 Which condition refers to a sudden increase in voltage, which is usually caused by lightning?
brownout
sag
spike
surge