Amadeus Vista Basic Reservation Thailand

Amadeus
Basic Reservation
March 2010
Amadeus Information
THAI-AMADEUS Southeast Asia Co.,Ltd.
The Offices At CentralWorld
999/9 Unit 3406-3412, 34th Floor
Rama 1 Rd., Pathumwan
Bangkok 10330
March 2010
Table of Contents
Chapter 1 y Introduction A
Introduction A
Objectives A
Request Help After an Error Message B
Recall Entry C
Where do I go for help? C
Chapter 2 y AIS Pages E

Amadeus Information System E
Scrolling Entries G
Information Maintained by Providers H
Airline Information H
Information Maintained by Amadeus J
Country Information J
Airport Information K
Code Decoding M
AIS News N
Locating Text N
Help O
Chapter 3 y Conversion Function Q

City Codes and Their Use R
Encode and Decode R
Minimum Connecting Time W
Calculator X
Chapter 1 Introduction
Chapter 1
Introduction
This module is designed to familiarize you with the Amadeus

Information system (AIS) and conversion functions. It also contains
information on how you can access on-line help, which is a
comprehensive description of all the Amadeus function entries. The
conversion function describes the entries you can use to decode and
encode names and industry codes as well as the calculator functions
you can perform.
Objectives
At the end of this module you will able to:
• Request AIS pages

• Search for information in on-line help
• Encode/decode city and airport codes, country, airline, and
aircraft types
• Verify and display minimum connecting times
• Perform calculator functions
Amadeus Thailand Training Center A

Amadeus Information
Request Help After an Error Message (HE/)
When you make a mistake in an entry, the system responds with an

error message. If you receive an error message, you can display the
on-line help page for the last transaction code you entered.
You make the following entry:
NMWATSON/HARALD MR
INVALID FORMAT/NOT ENTERED/

>NMWATSON/HARALD MR
To request on-line help for the NM transaction code, enter:
HE/
If you make an error in a multiple element entry, the system displays

the on-line help screen for the first transaction code in the entry.
If you have entered an invalid transaction code, and then request the
help function, the system automatically displays the on-line help
main menu.
B Amadeus Thailand Training Center

Recall Entry (RE)
You can recall the last entry, or entries you have made in the
Amadeus Central System. When you make this entry, the system
automatically redisplays your last entry. And if you make it again. It
displays the entry before that.
To recall your last entry, enter:
RE
The system redisplays your last entry, positioning the cursor at the
beginning of the entry. When you press Enter, the system displays
the information associated to the entry.
You can redisplay your last two entries.
Where do I go for Help?
If you do experience some problems, please look at the Amadeus

on-line help pages by typing:
HE
If you cannot find answer here, contact your local help desk.
Amadeus Thailand Training Center C

Chapter 2
Amadeus Information System (GG)
HEGG
The Amadeus Information System (AIS) is a central source of

reference information. There are two types of information in AIS:
Information provided and maintained by Providers.

Information provided and maintained by Amadeus.
You can request information from AIS at anytime, even if you are not
signed into system. When you are already working in the system you
can display information from AIS and the continue with your previous
activity.
A total of 997 million pages are available in AIS. The information in

AIS is organized by categories, subjects, and page:
CATEGORY
SUBJECT
PAGE
Amadeus Thailand Training Center E

Amadeus Information
Each level has a defined keyword and title. You can combine
keywords and titles to produce Quickpath entries, as you will learn
later in this module. Quickpath entries display information quickly
and efficiently.
To access information in AIS, you use the transaction code GG. To

access the AIS page enter:
GGAIS
GGAIS AMADEUS INFORMATION EN 6MAR03

1015Z
WELCOME TO THE AMADEUS INFORMATION SYSTEM (AIS).
=========================================================
THE MAIN TOPICS OF INFORMATION AVAILABLE IN AIS ARE SHOWN
BELOW ALONG WITH THE ENTRY THAT SHOULD BE MADE TO ACCESS
THEM. AS NEW TOPICS ARE ADDED THIS LIST WILL BE UPDATED.
** NOTE THAT XYZ = AIRPORT CODE, YY = PROVIDER CODE,
XX = COUNTRY CODE
--------------------------------------------------------
TOPIC ENTER
--------------------------------------------------------
AIR ALLIANCES LIST GG ALLIANCE
AIRLINE INFORMATION GG AIR
AIRPORT INFORMATION GG APT
AMADEUS INSTANT MARKETING - AIM - GG AIM
AMADEUSPRO - GENERAL INFO GG PRO
ARC CARRIERS GG ARCUS
AUXILIARY SERVICE PROVIDERS GG AUX
AMADEUS NATIONAL MARKETING COMPANY INFO GG AMA XX
BSP CARRIERS GG BSP
CALENDAR GG CAL
CAR RENTAL INFORMATION GG CAR
CHECKMYTRIP - AMADEUS ONLINE ITINERARY GG CMT
CODES - DECODING GG CODE
COUNTRY INFORMATION GG COUNTRY
OR GGCOU
CRUISE INFORMATION GG CRUISE
DESTINATION INFORMATION GG DES
ELECTRONIC TICKETING INFORMATION GG ETK
FARE QUOTE INFORMATION: BOOKING CODES/PFC GG FQT
FERRY INFORMATION GG FERRY
FORMULA 1 WORLD CHAMPIONSHIPS GG FORMULA1
GSA INFORMATION GG GSA
HEALTH INFORMATION - ADVICE TO TRAVELLERS GG HEALTH
HELP HELP OR HE
HOTEL INFORMATION GG HOTEL
INTERLINE TICKET AGREEMENTS GG ITA
PARTICIPATING CARRIER AGREEMENTS GG PCA
PRODUCT NEWS GG NEWS
RAIL INFORMATION GG RAIL
RESERVATION ACTION CODES GG CODE
STATES (IATA) PER COUNTRY GG STATE
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The system lists the categories alphabetically there are available,

and in a separate column the Quickpath entry you make to access
the information.
Scrolling Entries
HESCROLL
The information that is available in Amadeus Information Pages and

Amadeus Online Help can exceed one screen display. To view the
additional information. You need to use the following scrolling
entries:
Entry Explanation
MD Move Down to the
MU Move up to the next screen of information
MT Move top or to the first screen of information
MB Move bottom or to the last screen of information
MP Redisplay a cleared screen
MS# Move screen to a specific line number
GP# Go page to a specific page number
Note: # equals the number of lines you want to move, or the page
number you want to go to.
Depending on the information provider, the message END OF

DISPLAY appears when you have reached the last line of
information.
Amadeus Thailand Training Center G

Amadeus Information
Information Maintained by Providers
There are three categories of information maintained by Amadeus

providers. You can request information on airlines, hotels, and car
rental companies. Some of this information is entered into the
system by the individual company, so the format and content can
vary from provider to provider.
Airline Information
To request the airline information page, enter:
GGAIR
GGPCA / GGAIR EN 13SEP08 0047Z

*************************************
* PARTICIPATING CARRIERS IN AMADEUS *
*************************************
GGPCA & GGAIR PAGES PROVIDE YOU DETAILED INFORMATION ON ACCESS

AND FUNCTION LEVELS OF AMADEUS PARTICIPATING CARRIERS WHICH
MAINTAIN THEIR SCHEDULES AND AVAILABILITY IN AMADEUS. THEY ALSO
SHOW WHICH PARTICIPATING CARRIERS USE AIS PAGES TO INFORM YOU
ON MARKETING, OPERATIONAL AND OTHER AIRLINES RELATED ISSUES.
ENTER: OR:
PARTICIPATING CARRIER XX AIS PAGES ........... GGAIRXX
LIST OF CARRIERS HAVING THEIR OWN AIS PAGES .. GGAIRAIS
ACCESS & FUNCTION LEVEL PER AIRLINE .......... GGPCAXX
PARTICIPATING CARRIERS "ON REQUEST" .......... GGPCALREQ GPREQ
ACCESS LEVELS ................................ GGPCALACC GPACC
FUNCTION LEVELS .............................. GGPCALFUN GPFUN
CARRIERS SUPPORTING DAILY SCHEDULE UPDATE .... GGPCALDSU GPDSU
INFO.ON AIRLINE-SPECIFIC E-TICKETING POLICIES.... HEETTXX
CARRIERS SUPPORTING NEGOTIATED SPACE ......... GGPCALNSP GPNSP
CARRIERS' COUNTRY OF ORIGIN (PER AIRLINE)..... GGPCALAIR GPAIR
The page tells you how to reference:

• Amadeus Access and system user airlines
• Direct Access airlines
• Airline supporting carrier preferred display functionality
• Airline supporting record locator return to Amadeus
Note: A system user is an airline using Amadeus as the exclusive

reservation system for its own office (ATOs and CTOs)
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To request information for a specific airline, you add their two-letter

airline code to your entry. To request information for Finnair enter:
GGAIRAY
QUICKPATHS EN 4NOV08 1502Z
WELCOME TO FINNAIR'S INFORMATION PAGES
** PLEASE SEE GG AIR AY NEWS FOR LATEST COUNTRY SPECIFIC INFO **

--------------
TOPICS MARKED WITH * AVAILABLE ONLY FOR AY OFFICES
TOPIC ENTER OR USE KEYWORD

---------------------------------------------------------------
*ACCOUNTING >GG AIR AY ACCOUNTING >GP ACC
ALPHABETICAL INDEX >GG AIR AY INDEX >GP IND
*AMADEUS/FINNRES GUIDE NEWS >GG AIR AY GUIDE >GP GUI
ARVONLISAVERO SUOMESSA >GG AIR AY ARVONLISAVERO >GP ALV
BAGGAGE REGULATIONS >GG AIR AY BAGGAGE >GP BGE
BARTER AGREEMENTS >GG AIR AY BARTER >GP BAR
BROCHURES >GG AIR AY BROCHURES >GP BRO
BULLETINS >GG AIR AY BULLETIN >GP BUL
BUSINESS TRAVELLER >GG AIR AY BUSINESS >GP BUS
CAR RENTAL / LIMO SERVICE >GG AIR AY CARS >GP CAR >MD
CITY INFO >GG AIR AY XYZ XYZ=CITY)
Amadeus Thailand Training Center I

Amadeus Information
Information Maintain by Amadeus
The country and airport information categories are maintained by

Amadeus.
Country Information
The country information index displays the subject of information that
is maintained for various countries, and instructs you on how to
obtain specific information for a country.
To display the subjects, enter:
GG COU or GG COUNTRY
When you know the two-letter country code, you can use the
quickpath entry:
GG COU TH
INDEX EN 15NOV01 0934Z

WELCOME TO AMADEUS COUNTRY INFORMATION FOR:
THAILAND
========
---------------------------------------------------------------
TOPIC ENTER OR CODE
---------------------------------------------------------------
ACCOMMODATION GG COU TH ACCO GP2
ATTRACTIONS GG COU TH ATTR GP3
CLIMATE GG COU TH CLIM GP4
EVENTS GG COU TH EVEN GP5
FOOD AND DRINK GG COU TH FOOD GP6
GEOGRAPHICAL DESCRIPTION GG COU TH GEOG GP7
GLOBAL TIME ZONE GG COU TH ZONE GP8
HEALTH GG COU TH HEAL GP9
PUBLIC HOLIDAYS GG COU TH HOLI GP10
QUICKFACTS GG COU TH FACT GP11
SHOPPING GG COU TH SHOP GP12
SOCIAL HINTS GG COU TH SOCI GP13
TIPPING GG COU TH TIPP GP14
TRAVEL - INTERNAL GG COU TH INTE GP15
--------------------------------------------------------------
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Airport Information
Airport information contains details of the airport facilities and the
transportation services between airports and major centers.
To request the airport information display, enter:
GG APT or GG AIRPORT
When you know the three-letter code of the airport, you can use the
quickpath entry:
GG APT LGW
GENERAL INFORMATION EN 27OCT08 1712Z

LONDON GATWICK AIRPORT
---------------------------------------------------------------
GMT PLUS 0000 (PLUS 0100 30MAR08-25OCT08)
UNITED KINGDOM GB
POSITION OF AIRPORT : 28MLS/46KMS S OF LONDON
ENQUIRIES PHONE NUMBER: (44) 870 000 2468

FLIGHT INFORMATION NO : (44) 870 000 2468
TERMINALS DECODING : MS22

AIRPORT TAX : INCLUDED IN THE TICKET PRICE
---------------------------------------------------------------
TOPIC ENTER OR PAGE
---------------------------------------------------------------
CAR PARKING GG APT LGW PARK GP2
CHECK IN INFORMATION GG APT LGW CHECK GP3
FACILITIES GG APT LGW FACIL GP4
SURFACE TRANSPORTATION GG APT LGW SURF GP5
---------------------------------------------------------------
Amadeus Thailand Training Center K

Amadeus Information
You can obtain a list of airports serving one city entering the three-
letter city code:
GG APT PAR
SURFACE EN 16JAN01 1712Z
===============================================================
WELCOME TO PAR - CITY OF PARIS
===============================================================
THIS CODE IS NOT AN AIRPORT CODE. PLEASE ENTER ONE OF THE

FOLLOWING COMMAND LINES TO OBTAIN INFORMATION ABOUT ONE OF
THE TWO AIRPORTS OF PARIS:
PARIS CHARLES DE GAULLE AIRPORT ................... GG APT CDG
PARIS ORLY AIRPORT ................................ GG APT ORY
END OF DISPLAY
The following table describes the specific subjects in GG APT, the

entries and what they display:
Entry Displays
GG APT XXX CHECK Terminal name or number, and the
names of the airlines departing and
arriving from that terminal.
GG APT XXX SURF Surface facilities including transportation
to and from city center.
GG APT XXX FACIL Terminal facilities, including banks,
lunges, post office, and other facilities
GG APT XXX PARK Facilities available for car parking
Note: XXX is the three-letter airport code.
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Code Decoding
AIS allows you to decode action codes and four-letter service codes.
To obtain the input and output action codes, enter:
GG CODE
To retrieve a list of all codes beginning with the letter W, enter:
GG CODE W
W CODES EN 9MAR05 1120Z

CODE EXPLANATION
---- -----------
W ECONOMY CLASS/PREMIUM - - AIRCRAFT CABIN (IATA)
WCBD WHEELCHAIR - DRY CELL BATTERY*
WCBW WHEELCHAIR - WET CELL BATTERY*
WCHC WHEELCHAIR - ALL THE WAY TO SEAT
WCHR WHEELCHAIR - FOR RAMP
WCHS WHEELCHAIR - UP AND DOWN STEPS
WCMP WHEELCHAIR - MANUAL POWER*
WCOB WHEELCHAIR - ON BOARD*
WH WITHIN WESTERN HEMISPHERE (AREA1) (ROUTING INDICATOR)
*NOTE - CODES ONLY FOR USE BY AND BETWEEN US AIRLINES.
>
Amadeus Thailand Training Center M

Amadeus Information
AIS News
A new feature is available in AIS. News is a comprehensive list of all
the products that have been updated and shown in the daily sign-in
message. It can include updates on new air, hotel and car providers,
as well as functionality changes to Amadeus.
To access the news, enter:
GG NEWS
To request the SAS news page, enter:
GG AIR SK NEWS
Locating Text
You can locate specific text, or characters within an AIS page. The
system searches for the text you have entered and displays the page
where the first occurrence of the text is found. The minimum length
of search characters is 59.
To search for the first occurrence of infant ticketing text, enter:
GSL/INFANT/
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Help (HE)
The Amadeus Central System contains an on-line help facility. Help
is a complete description of each Amadeus entry. You can access
the help function during any part f transaction. After accessing Help,
you can return to your previous activity.
Help is part of the AIS database, therefore the Quickpath principle

applies.
To display the main menu of help subjects, enter:
HE
To access a specific subject, you enter HE and the name of the

subject:
HEPNR
The system displays both the quickpath entry and the page location.
You can use either the quickpath entry, or the GP command to
access the desired information
HE PNR NAME or GP NAM

This display instructs you to use the move screen (MS) entries to
obtain the information. To display the explanation, enter:
MS022
Help Topics
Topics have been added to on-line help. They are:
HE FARE Information for Fare
HE HOTEL General information on Hotel companies
HE QUEUE Information on Queue.
Amadeus Thailand Training Center O

Chapter 3: Introduction
Chapter 3
Conversion Function
Amadeus provides you with the ability to encode and decode:
• Airline codes/names
• Airport and city codes/names
• State codes/names
• Country codes/names
• Aircraft Equipment codes/names
It also provides you with a calculator allowing you to make:
• Mathematical Calculations
• Time Calculations
• Date Calculations
• Metric Conversions
• Temperature Conversions
• Minimum Connecting time
Amadeus Thailand Training Center Q

Amadeus Information
City Codes and Their Use
The airline industry uses a system that identifies each airport and city
with a unique three-letter code. These codes are administered by the
international Air Transport Association (IATA), and the international
Standard Organization (ISO). Each airline is identified by a unique
two-letter code. These codes allow you to quickly and efficiently
identify cities, airports, and airlines. Below are examples of these
displays. The displays are explained in detail later in this chapter.
Encode and Decode
Encode City / Airport Names (HE DAN)
To display the three –letter code for a city or airport, enter:
DAN PARIS
DANPARIS
A:APT B:BUS C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:ASSOC TOWN
PAR C PARIS /FR
A BVA - BEAUVAIS TILLE - 0K /FR
A POX - CERGY PONTOISE - 0K /FR
A CDG - CHARLES DE GAULLE - 0K /FR
A LBG - LE BOURGET - 0K /FR
A ORY - ORLY - 0K /FR
A TNF - TOUSSUS LE NOBLE - 0K /FR
A XCR - VATRY - 0K /FR
A VIY - VILLACOUBLAY - 0K /FR
H JDP - HELIPORT DE PARIS - 0K /FR
H JPU - LA DEFENSE HPT - 0K /FR
B XEX - AEROGARE DES INV BUS - 0K /FR
B XTT - ETOILE BUS SERVICE - 0K /FR
B XGB - GARE MONTPARNASSE BUS - 0K /FR
R XDT - CDG TGV RAILWAY STN - 0K /FR
R XED - DISNEYLAND PARIS - 0K /FR
R XHP - GARE DE L'EST RAILWAY - 0K /FR
R XPG - GARE DU NORD RAILWAY - 0K /FR
FSM S PARIS - 64K E /USAR
PIH S PARIS -122K SE /USID
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Specific country:
DAN LONDON/GB
Specific country and state:
DAN PARIS/USTX
The first two-characters are the ISO country code (US), and the
second two-characters are the state or province code (TX).
Decode City/Airport Codes (HE DAC)

To display the name for a three-character city or airport code, enter:
DAC SFO
DACSFO
A:APT B:BUS C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:ASSOC TOWN
CITY :
SFO*C SAN FRANCISCO /USCA:CALIFORNIA
AIRPORT-HELIPORT :
EMB A EMBARKADER /USCA - 0K
SFO A SAN FRANCISCO INTL /USCA - 0K
JCC H CHINA HPT /USCA - 0K
The response contains the same information as in an encode

response, but in some cases it is located in different positions.
If you want to display all the off-line or associated locations, enter:
DAC MUC/ALL
Amadeus Thailand Training Center S

Amadeus Information
Encode/Decode State/Provinces (HE DNS)

The DNS entry provides you with the ability to:
• List all states or province for a specific country.

• Decode a state or province from the code
• Encode a state or province from the name
To list all the states/provinces for a specific country, enter:
DNS AU
DNSAU
AU AUSTRALIA
AC AUSTRALIAN CAPITAL TERRITORY
NS NEW SOUTH WALES
NT NORTHERN TERRITORY
QL QUEENSLAND
SA SOUTH AUSTRALIA
TS TASMANIA
VI VICTORIA
WA WESTERN AUSTRALIA
To encode a state or province, enter:
DNS US CA
DNSUSCA
US CA CALIFORNIA/UNITED STATES OF AMERICA
To decode a state or province, enter:
DNS FLORIDA
DNSFLORIDA
US FL FLORIDA/UNITED STATES OF AMERICA
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Country Name (HE DC)

To display the code for a country name, enter:
DC JAPAN
To display a country name from its ISO country code, enter:
DC JP
DCJAPAN
JP JAPAN/ASIA TC3
JPY JAPANESE YEN LOCAL/INTL PUBLISHED
JPN JAPAN CITIZEN

>
Airline Name (HE DNA)

To display the two-letter code for an airline name, enter:
DNA IBERIA
DNAIBERIA
IB/IBE 075 IBERIA
To display an airline name from two characters code, enter:
DNA IB
To display an airline name from airline ticket code, enter:
DNA075
Amadeus Thailand Training Center U

Amadeus Information
Aircraft Type (HE DNE)

To display the three-letter code for an aircraft type, enter:
DNE AIRBUS
The system displays a list of all corresponding aircraft codes for

airbus.
DNEAIRBUS
AB3 W AIRBUS INDUSTRIE A300 JET 181-317
ABF W AIRBUS INDUSTRIE A300 FREIGHTER JET N/A-N/A
ABY W AIRBUS INDUSTRIE A300-600 FREIGHTER JET N/A-N/A
ABB W AIRBUS INDUSTRIE A300-600ST BELUGA JET N/A-N/A
ABX W AIRBUS INDUSTRIE A300B4/C4/F4 FREIGHT JET N/A-N/A
315 W AIRBUS INDUSTRIE A310-200 JET 167-246
AB4 W AIRBUS INDUSTRIE A300-B2/B4/C4 JET 211-317
AB6 W AIRBUS INDUSTRIE A300-600/600C JET 207-317
ABA W AIRBUS INDUSTRIE A300 (LH CONFIG) JET 207-275
ABM W AIRBUS INDUSTRIE A300-C4 MIXED JET 211-336
AB2 W AIRBUS INDUSTRIE A300-B2 JET 238-298
318 N AIRBUS INDUSTRIE A318 JET 107-117
32S N AIRBUS INDUSTRIE A318/A319/A320/A321 JET 107-220
320 N AIRBUS INDUSTRIE A320-100/200 JET 123-180
322 N AIRBUS INDUSTRIE A320-200 JET 124-180
32Z N AIRBUS INDUSTRIE A320-200 CP CONF JET 132-N/A
330 W AIRBUS INDUSTRIE A330 JET 256-412
To display the aircraft type from it three-letter code, enter.
DNE AB3
DNEAB3
AB3 W AIRBUS INDUSTRIE A300 JET 181-317
V Amadeus Thailand Training Center

Minimum Connecting Time (HE DM)
You can display the minimum connecting time to show the minimum
amount of time required to make connections between flights at
airports, or between airports. You can request the minimum
connecting times for:
• Specific airline(s) at a specific city

• Multiple airports serving the same city
• Different types of connections
The following table explains the connection type code:
Code Connection Type

D/D Domestic to Domestic
D/I Domestic to International
I/D International to Domestic
I/I International/International
Basic Entry
To request the minimum connecting times at a specific airport, enter:
DM BKK
DMBKK/26JAN09
BKK STANDARD MINIMUM CONNECTING TIMES
BKK-BKK FROM - TO D/D D/I I/D I/I
CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
- 115 115 115 115
BKK-DMK FROM - TO D/D D/I I/D I/I

- 330 330 330 330
DMK-BKK FROM - TO D/D D/I I/D I/I

- 330 330 330 330
DMK-DMK FROM - TO D/D D/I I/D I/I

- 115 --- --- ---
CK SPECIFIC CARRIER FOR EXCEPTIONS TO STANDARD CONNECTING TIMES
PRECLEARANCE MAY APPLY
Amadeus Thailand Training Center W

Amadeus Information
Calculator
The Amadeus system includes a calculator that you can use to

perform the following functions:
• Mathematical Calculations
• Time Calculations
• Date Calculations
• Metric Conversions
• Temperature Conversions
Mathematical Calculations (HE DF)
Function Entry Response

Add (;) DF134.55;22.50 157.05
Subtract (-) DF 324.56-25.89 298.67
Multiply (*) DF 152*8 1216
Divide (/) DF 513/82 6.256 097 560 975
Time Calculation (HE DD)

DDBKK
Calculate local time DD BKK BKK TIME IS 1616/ 416P ON
TUE02SEP08
DDMIA1500/MAD
Calculate the time in
MAD TIME IS 2100/ 900P ON
Madrid when it is
DD MIA1500/MAD TUE02SEP08
1500 In Miami
MAD IS 06HRS 00MIN LATER
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Date Calculations (HE DD)
Display the system DD

time current day and DD SYSTEM TIME IS 0919/0919A
date ON TUE02SEP08
Determine the day of
DD24SEP
the week for a DD 24SEP
WED24SEP08
specific date
Metric Conversion (HE DK)

Convert miles to
DK MK95 152.88 Kilometers
kilometers
Convert kilometers to
DK KM120 74.57 Miles
miles
Convert pounds to
DK PK100 45.36 Kilograms
kilograms
Convert kilograms to
DK KP38 83.77 Pounds
pounds
Temperature Conversions (HE DK)

Convert Celsius to
DK CF30 86.00Fahrenheit
Fahrenheit
Convert Fahrenheit to
DK FC82 27.78 Celsius
Celsius
Amadeus Thailand Training Center Y

Amadeus Basic Reservation
THAI-AMADEUS Southeast Asia Co.,Ltd.

999/9 Unit 3406-3412, 34th Floor
Rama 1 Rd., Pathumwan
Bangkok 10330 THAILAND
March 2010
Table of Contents
y Introduction 1
y Sign-In Procedures 2
Work Areas 3
Move between Work Areas 3
Office Identification 4
Sign-Out 5
y Amadeus Air 6
Definition of flight types 6
Airline Access Indicator 7
Record Return 8
Requesting Availability and Schedules 9
Scrolling Entries 11
Availability Options 11
Additional Availability and Schedule Displays 12
Changing an Availability or schedule Request 12
Direct Access
Timetable Display 13
Flight Information 14
y Passenger Name Record 16

Itinerary Element 17
Short Sell Entry 17
Retrieve Flight Service Information 18
Connecting flight 18
Additional Itinerary Segments 18
Name Element 19
Contact element 20
21 Ticketing Element
21 Received From Element
22 End Transaction
22 Ignore Transaction
22 Passenger/Segment Association
22 Passenger Association
22 Segment Association
24 Other Service Information y
25 Special Service Requests y
26 Advance Seat Request y

26 Requesting an Advance Seat
26 Seat Request Options
27 Seat Map
28 Remarks Element y
28 General Remark
28 Confidential Remark
28 Itinerary Element
29 Frequent Flyer y
29 Display Information
29 Partial PNR Creation
30 SSR Creation
30 Combining PNR Elements
31 PNR Security y
31 Creating a PNR security Element
32 Displaying a PNR security Element
y PNR Retrieval 33
Retrieval Entries 33
y PNR Modification 34
Canceling PNR Element 34
Canceling Name Element 35
Canceling Complete Itinerary 35
Passenger Name Modification 35
Name Update 36
Segment Modification 36
Booking Classes and Dates 37
PNR Element Modification 38
y Non-Homogeneous Condition 39
AXR Record 39
Retrieve an AXR Record 40
Split PNR 41
y Queues 43
Queue Description 44
Queue Displays 46
General Transaction 46
Manual Queue Placement 47
Introduction
Travel is so basic to human activity that we don’t always give thought

to its scale. How does the travel industry succeed in moving so many
people so fast and so well to so many destinations around the
globe?
Each journey is planed and organized, with information sent and

received by many people including travel agents, airline and airport
staff, hoteliers, rail staff and car rental employees.
The data behind all this information is stored and communicated:

flashed across millions of screens: transmitted electronically, verbally
or printed out in agencies, airports and sales outlets. The information
is constantly changing, valid today, out of date tomorrow, as soon as
the travelers leave the airport to check out of the hotel.
Amadeus is the world’s largest travel distribution system, a precise

and powerful instrument, helping professionals steer the travel
industry of today. A pool of highly skilled engineers and specialists,
Amadeus is also a group of companies with roots in countries around
the world, where teams of professionals work closely with agencies
and travel service providers. The profession of Amadeus is global
travel distribution. Without it, the travel industry would not exist as it
does today.
Amadeus Thailand Training Center 1

Sign-In Procedures
Amadeus security requires you to have a sign to access the

Amadeus Central System. The sign-in function provides you with
access to the system and the ability to sign in to multiple work areas.
To sign-in to the first available work area, enter:
JI2222AA/AS
JI Sign-in transaction code

2222AA Agent sign
/AS Slash, followed by the duty code
It displays a daily sign-in message and allows you access to the

Amadeus Central
A-SIGN COMPLETE/02SEP/AS
********** AMADEUS PRODUCT NEWS ********** SEE GGNEWS
AIR ZAMBIAN AIRWAYS (Q3) ENJOY AAS GGNEWSAIR
AIR ORENAIR (R2) ENJOY AMADEUS ACCESS SELL GGNEWSAIR3
AIS MYAIR (8I) - NEW INFO PAGES PARTICIPANT GGNEWSAIS2
AIR MOLDAVIAN AIRLINES (2M) ENJOY AAS GGNEWSAIR2
Sign in for Training, enter :
JJ2222AA/AS
A-SIGN COMPLETE/02SEP/SU
WELCOME TO THE AMADEUS PRACTICE TRAINING SYSTEM
-----------------------------------------------------
FOR INFORMATION ON THE PRACTICE TRAINING SYSTEM REFER
TO THE FOLLOWING ON-LINE HELP PAGES:
HE TRAINING
OR
HEJJ
*TRN*
System will display TRN at the end of message
2 Amadeus Thailand Training Center

JIB 2222AA/AS : Sign in one area

JIC/D 2222AA/AS : Sign in more than one area
JI* 2222AA/AS : Sign in all area
Work Areas
Six work areas are associated with each terminal. They are identified
by the letter A,B,C,D,E, and F. You can request a specific, multiple
or all work areas when you sign in. Using work areas allows separate
transactions by one of more agents to take place using one terminal.
You can check the status of each work area after you have signed in,
enter:
JD
58662752 BKKTG215A PSEUDO CITY : AGY
AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAME

A-IN TRN AA/AS.EN 24 SIGNED
B NOT SIGNED
C NOT SIGNED
D NOT SIGNED
E NOT SIGNED
F NOT SIGNED
*TRN*
Move between working areas
When you sign in to more than one working area, you can move from
one area to another.
To move from area A to B, enter:
JMB
To redisplay sign in message enter:
JB

Office Identification
Each location of an Amadeus terminal is associated with an office

identification. Each office identifications structured the following way.
BKKTG215A
BKK IATA City or airport location code

TG Airline office which hosted
2 Number 2 or 3, identified Travel agencies
15A Number 100-8ZZ, identified town office
Upon sign-in the office identification is appended to the AAA (Agent

Assembly Area, the electronic work area in the computer, assigned
to each terminal that an agent uses to access the Amadeus system).
Each AAA is identified the Amadeus system by a terminal address

called LNIATA. This LNIATA can be found in JD display.
58662752 BKKTG215A PSEUDO CITY : AGY
AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAME

A-IN TRN AA/AS.EN 24 SIGNED
B NOT SIGNED
C NOT SIGNED
D NOT SIGNED
E NOT SIGNED
F NOT SIGNED
*TRN*

Sign-Out
It is important to sign out of the system at the end of the day, or

when leaving your terminal for an extended period of time.
To sign out of one working area, or the area you are currently active
in, enter:
JO
To sign out of multiple working area, enter:
JOA/B
To sign out of all areas, enter:
JO*

Amadeus Air
Amadeus air provided airline schedules and availability information

for flights that have seats available for sale on more than 300 airline.
The Amadeus Central System stores 500 thousand city pairs and 3.9
million routings world-wide, offering you a wide range of direct flights
and 60 million connecting flight options.
Definition of flight types
Flight type Definition

Non-Stop A flight that operates between two cities and does
not make any stops.
Direct An on-line flight that operates between two cities,
and makes a stop in one or more cities en route.
Connecting A flight that operates between two cities, and makes
a change on-line or interline in one or more cities en
route.

Airline Access Indicators
The following table describes the indicators that can appear in the
availability display:
Indicator Access Type Explanation

/ Amadeus Full Access Amadeus Access can be divided
(Slash) into two main options, Amadeus
Access Update and Amadeus
Access Sell. These two options
are offered to airlines either
combined or separately. When
an airline chooses both options,
the indicator is a slash (/). Both
options provided the highest
degree of connectivity with
actual seat availability and
immediate confirmation.
. Amadeus Access Sell Amadeus Access Sell offers a
(Dot) fully secured sale for each seat.
When a request to book a seat
is made, Amadeus checks the
flight in the airline’s own
inventory system. According to
the status, the sale is confirmed,
waitlisted, or rejected
immediately.
* Amadeus Direct Direct Access provides a real-
(Asterisk) Access time link to the airline system to
display an accurate availability,
at the time the request is made.
This link is created through the
use of direct access entries.
: Amadeus Access Amadeus Access Update allows
(Colon) Update an airline to keep its availability
displays in Amadeus fully
synchronized with those in its
own system. Schedule changes
and confirmations are
immediate, and last seat
availability is offered.

Indicator Access Type Explanation

(Blank) Standard Access Standard access offers flight
availability and schedules that
are update once a week by tape.
Availability levels are updated by
standard AIRIMP messages.
When you book a seat on a
standard access airline, a
teletype message is generated
to that airline at end transaction.
Record Return
Amadeus offers record return which enables you to verify that a

reservation has been recorded in the airline’s inventory system. After
end transaction you make the RL entry, and the systems display the
individual record locators of the airlines that participate in record
return. The airline can be connected through Amadeus Access Sell,
direct access, or standard access.
Here is an example of a PNR after making the RL transaction:
--- RLR ---

RP/BKKTG2700/BKKTG2700 TS/SU 2SEP08/0957Z YZ4GL4
1.RYAN/DAVID MR
2 TG 981 Y 20MAR 5 BKKMEL HK1 0015 1325 20MAR E TG/
3 EK 406 Y 25MAR 3 MELAKL HK1 0810 1340 25MAR E EK/
4 BI 078 Y 28MAR 6 AKLBWN HK1 0415 0930 28MAR E BI/
5 BI 515 Y 28MAR 6 BWNBKK HK1 1045 1230 28MAR E BI/
6 AP BKK 022079000-B
7 TK TL01MAR/BKKTG2700
>rl
RP/BKKTG2700/BKKTG2700 TS/SU 2SEP08/0957Z YZ4GL4
BI/FEICVD EK/GX88AF TG/NAC8EQ

Requesting Availability Schedules
The entries are the same when requesting an availability or schedule

display. The difference between an availability and schedule display
are:
An availability display shows only flights that have a least one class
of service available for sale or waitlist, and only for the airlines that
have an availability and sales agreement with Amadeus.
A schedule display shows all scheduled flights whether they have
seats available or not, and only for the airlines that have a sales
agreement with Amadeus. To request schedules for airlines not
having an availability and sales agreement with Amadeus, you must
use the /A option at the end of your entry.
There are three type of availability and schedule displays you can
request.
Availability Schedule
Type
Transaction code Transaction code
Neutral AN SN
Departure Time AD SD
Arrival Time AA SA
To request a basic availability display, enter:
AN01JUNBKKMEL
AN Availability Neutral
01JUN Departure Date
BKK Departure airport/city with three letter code
MEL Arrival airport/city with three letter code

AN01JUNBKKMEL
** AMADEUS AVAILABILITY - AN ** MEL MELBOURNE.AUVI 272 MO 01JUN 0000
1 TG 981 C9 D9 J0 Z0 Y9 B9 M9 /BKK MEL 2 0015 1225 E0/777 9:10
H9 Q9 T9 K9 S9 V9 W9
2 TG 999 C9 D9 J8 Z0 Y9 B9 M9 /BKK MEL 2 0810 2120 E0/777 9:10
H9 Q9 T9 K9 S9 V9 W9
3JQ:QF 266 Y9 B9 H9 K9 M9 L9 V9 /BKK MEL 2 2100 0915+1E0/332 TR 9:15
S9 N9 Q9 O9
4 JQ 030 J4 D4 Y4 V4 T4 S4 R4 BKK MEL 2 2100 0915+1T0.332 9:15
Q4 O4 N4 M4 L4 K4 H4
5 FD3573 V4 P4 L4 U4 T4 Q4 M4 BKK KUL L 1720 2025 T0 733
K4 H4 Y4
MH 149 C4 J4 D4 Y4 W4 K4 B4 KUL M MEL 2 2130 0700+1E0.772 9:40
H4 M4 Q4 S4 V4
6 MH 783 C4 J4 D4 Y4 W4 K4 B4 BKK KUL M 1710 2015 E0.330
H4 M4 Q4 S4 V4
MH 149 C4 J4 D4 Y4 W4 K4 B4 KUL M MEL 2 2130 0700+1E0.772 9:50
H4 M4 Q4 S4 V4
7 SQ 979 F4 P4 A4 Z4 C4 J4 D4 /BKK SIN 1645 2010 E0.772
S0 Y9 B9 M9 Q0 W0 N9 V0 T0 E9 H9 L9 K9
SQ 227 F4 P4 A4 Z4 C4 J4 D4 /SIN 3 MEL 2 2100 0610+1E0.773 10:25
S0 Y9 B9 E9 M9 W0 Q0 N9 H9 V0 T0 L9 K9
Explanation
3JQ:QF 266 Y9 B9 H9 K9 M9 L9 V9 /BKK MEL 2 2100 0915+1E0/332 TR 9:15

S9 N9 Q9 O9
3 Availability line number

JQ:QF Airline code and flight number
Y9 B9 H9 K9 Class of service code and number of seats
available
/ Last seat availability indicator
BKK Departure airport code
- Departure terminal indicator (I – International
terminal)
MEL 2 Arrival airport code and terminal indicator
2100 0915+1 Departure time and Arrival time
E Airport Electronic ticketing supported indicator
0 Number of stop en route
/ Access Indicator
332 Equipment type code
TR Flight Irregularity indicator column
9:15 Duration Time

Scrolling Entries
After you make an initial request for an availability or schedule

display, you can use the following scrolling entries to move between
the various screens, or to request additional availability.
Entry Explanation
MD Move Down to the next screen of information
MU Move Up to the next screen of information
MB Move to the bottom of information
MT Move to the top of information
MP Redisplay a cleared screen
MPAN or MPSN Redisplay a cleared screen, after you have
made a different entry
Availability Options
To customize your availability display, you can add options to any of

the availability entries.
The following table describes the options you can add:
Option/
Use to Display Entry Example
Indicator
Specific airline Availability for a specific AN01JUNBKKMEL/ATG
/A airline Or Schedule display
for airlines not having an Note: You can enter up to
availability and sales three airline codes, including
agreement with Amadeus YY, separated by a comma.
Class of service Availability for a specific
class of service AN01JUNBKKMEL/CY
/C
Connecting Point Display availability over a AN01JUNBKKMEL/XSIN
/X specific connecting point
Note: You can enter a
maximum of two connecting
points.

Additional Availability and Schedule Displays
The following table describes the additional availability or schedule

displays you can make:
Entry Displays
Departure time
AD01JUNBKKMEL1000
Or Display flights by departure time
SD01JUNBKKMEL1000 beginning one hour prior to the time
specified in your entry
Arrival Time
AA01JUNBKKMEL1500
Or
Displays flights arriving up to two hours
SA01JUNBKKMEL1500
prior to the time specified in your entry.
7-day search
AN/08FEBANCNOU
Or Searches for flights within a 7-days
SN/08FEBANCNOU range from the date you specified in
your entry.
Changing an Availability or Schedule Request
You can change any portion of an existing availability or schedule

display using the transaction code AC for availability and SC
schedule.
Here are the entries you can make:
Entry Changes
ACMAD Origin airport or city code
AC//DUS Destination airport or city codes
ACCDGLHR Origin and destination airport or city codes
AC5 Date to five days later
AC-3 Date to 3 days earlier
AC20FEB Date to 20Feb
AC1600 Time
AC/AAF Preferred airline
AC/XFRA Connecting city

Here are the entries to request return availability:
Entry Requests
ACR Return availability for the same date
ACR23MAR Return availability for a different date
Return availability for a specific number of days
ACR6
after the outbound trip
ACR23MAY1800 Return availability for a specific date and time
Timetable Display
Amadeus Timetable displays contain flights of all airlines between a

specific city pair for a week period. The display shows you the
frequency of flights between two airports, and which airlines operate
on a particular day of the week.
To request a neutral timetable display, enter:
TN19OCTBKKLAX
TN19OCTBKKLAX
** AMADEUS TIMETABLE - TN ** LAX LOS ANGELES.USCA 19OCT08 26OCT08
1 TG 794 X13 BKK LAX B 1920 2125 0 30MAR08 25OCT08 345 16:05
2 TG 796 7 BKK LAX B 0630 0915 1 26OCT08 02NOV08 777 16:45
3 CI 836 7 BKK TPE 1 1750 2225 0 CONNECT TPE 738
CI 008 7 TPE 2 LAX B 2325 1950 0 26OCT08 26OCT08 744 16:00
4CX:AA6102 7 BKK HKG 1 1900 2245 0 CONNECT HKG 744
CX:AA6120 7 HKG 1 LAX B 2345 2115 0 26OCT08 26OCT08 773 16:15
5 CX 702 7 BKK HKG 1 1900 2245 0 CONNECT HKG 777
CX 880 7 HKG 1 LAX B 2345 2115 0 26OCT08 26OCT08 773 16:15
6 TG 602 7 BKK HKG 1 1900 2245 0 CONNECT HKG 772
CX:AA6120 7 HKG 1 LAX B 2345 2115 0 26OCT08 26OCT08 773 16:15
7 TG 602 7 BKK HKG 1 1900 2245 0 CONNECT HKG 772
CX 880 7 HKG 1 LAX B 2345 2115 0 26OCT08 26OCT08 773 16:15

Explanation
4TG:LH9736 1357 BKK MEL 2 0015 1225 0 05APR09 02OCT09 777 9:10
4 Line number
TG:LH Flight number
1357 Days of operation :
D = Daily
1,3,5,7 = Mon,Wed,Fri,Sun
X5 = Everyday except Fri
BKK MEL2 Departure , terminal and Arrival, terminal
0015 1225 Departure, Arrival time
0 Number of stops en route
05APR09 02OCT09 Effective and discontinue dates
777 Equipment
9:10 Duration Time
Flight Information
Flight information provides you with operational data on a specific

slight. Some of the information that can be contained in a flight
information display is:
• Stops en route
• Meals
• Class of service
• Traffic restriction
• Confabulation (if any)
To request flight information for the current date, enter:
DOTG981
DO Flight information transaction code

TG981 Airline code and flight number

You can put a specific date by enter:
DOTG981/01JUN
DOTG981/01JUN
* 1A PLANNED FLIGHT INFO * TG 981 272 MO 01JUN
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
BKK 0015 MO CDJZYBMHQTK/M 777 9:10
SVW/M
MEL 1225 MO 9:10
COMMENTS-
1.BKK MEL - ARRIVES TERMINAL 2
2.ENTIRE FLT- 1/ MOVIE
3.ENTIRE FLT- 4/ AUDIO PROGRAMMING
4.ENTIRE FLT- 9/ NON-SMOKING
5.BKK MEL - ET/ ELECTRONIC TKT CANDIDATE
CONFIGURATION-
777 C 30 Y 262

Passenger name record
A Passenger Name Record (PNR) contains the details of a

passenger’s reservation, and other information related to a
passenger’s trip. PNRs can also contain information to assist airline
personal handling.
You call the items of information that make up a PNR, elements. A

PNR can contain a maximum of 999 elements. These PNR elements
can either be mandatory or optional. The mandatory elements are:
• Itinerary
• Name
• Contact
• Ticketing
• Received From
After you have entered the five mandatory elements, you use an end
transaction entry to file the record in the Amadeus Central System.
When a PNR is filed in the system, it is assigned a six-character
code call a record locator. The record locator is used to retrieve a
previously created and filed PNR.
Optional PNR elements are:
• Special Service Requests

• Other Service Information
• General and Confidential Remarks

Itinerary Element
An itinerary element can be a flight, hotel, car, or ground

transportation element. Each individual itinerary element is called a
segment.
Short Sell Entry

When you have an availability or schedule display on your screen,
you can make a short sell segment entry directly from the display.
To make a short sell entry from availability display enter:
SS1C1
SS Segment sell transaction code

1 Number of seats required
C Class of service
1 Availability or schedule line number
RP/BKKTG215A/
1 TG 981 C 01JUN 1 BKKMEL HK1 0015 1225 01JUN E 0 777 M
SEE RTSVC
Explanation
RP/BKKTG215A Responsible office indicator and office

identification
1 PNR element number
TG981 C Airline and flight number, class of service
01JUN 1 Departure date and day indicator (1 = Monday)
BKKMEL Departure and Arrival Airport
HK1 Status code and number of seats
0015 1225 Departure and Arrival time
01JUN Arrival Date
E Electronic Ticket
0 Number of Stop
777 Aircraft Type
M Meal Code (HEMEAL)

Retrieve Flight Service Information

In response to a segment sell entry, the system may display text
messages directly below the segment element. This text only
appears when you book a seat, and not on a retrieved PNR.
To display the flight service information, enter:
RT SVC
Connecting Flights
You use the same entry when booking a connecting flight in the
same class of service.
Here are examples of entries when you want to book a connecting

flight in a different class of service.
SS1MC1
In M class on the first segment and C class on the second segment.
Additional Itinerary Segments

The following table describes the entries you can make for other
types of segments.
Entry Creates an Itinerary element for a

SS 2 F3 /PE Waitlist flight, short sell
SO LH C FRAMUC Open segment, without a date
Flight segments continued:

SI ARNK Arrival unknown, without a date

Name Element
A passenger name consists of a family name, given name or initial,

and title. You can enter up to nine names in a non-group PNR.
For a single family name element, enter:
NM1BROWN/BILLY MR
NM Name element transaction code

1 Number of passenger with the same family name
BROWN Family name
/BILLY MR Slash followed by the given name or initial and title
Other name element entries:
Entry Creates a name element for

NM2HARRIS/JIM MR/ANNIE MS Same family name
NM1WATSON/GEORGE MSTR(CHD/20JUL06) A Child
An infant with same family
NM1LEWIS/ANNA MRS(INF/CAROL/16JUN08)
name as an adult
NM1NORWIL/DEBRA An infant with different
MRS(INFHANS/JOAN/02FEB08) family name
When entering a child or infant name, the system automatically

creates an SSR element. In this cases, the SSR is transmitted to the
appropriate airlines.

Contact Element
The contact element is used as a point of contact for the passenger,

and is normally their home or business telephone number.
With the exception of the transaction code, the contact element is

free flow text, with a maximum of 90 characters per element.
To input a contact element, enter:
AP BKK 022079000-B
AP Contact transaction code

BKK City code
2079000 Telephone number
-B Dash followed by the location indicator
H – home B – Business F-Fax
To input a mobile number, enter:
APM–+66812345678
To input an e-mail address
APE–test@hotmail.com

Ticketing Element
The ticketing element indicates the type of ticketing arrangement

made to provide tickets to a passenger. It indicates when and where
the ticket(s) are to be issued.
To input a ticketed, ticketing arrangement, enter:
TKOK
To input a ticketing time limit with date, enter:
TKTL23SEP
To input a ticketing time limit with date and time, enter:
TKTL23SEP/1200
Received From Element
The received from element identifies the person making or modifying

a reservation. It is free flow text and you can enter a maximum of 69
characters. During PNR creation, the received from element is
displayed as the second line in the PNR. After you end transaction,
the received from element is no longer stored on the face of the NR,
but moved to PNR history.
A received from elements is required when creating a new PNR, or

modifying an existing one.
To input a received from element, enter:
RF MARRY
RF Received fro transaction code

MARRY Free flow text

End of Transaction
When you have entered the five mandatory elements to create a

PNR< you must end transaction to file the record in the system.
To end transaction and file the PNR in the system, enter:
ET
Note: When you end transaction, the PNR is stored in the system.
You must retrieve the PNR again to make any modifications, or to
perform any other actions.
To end transaction and redisplay PNR, enter:
ER
To update transaction and redisplay PNR, enter:
ERK
Ignore Transaction
You can ignore a PNR at any time during creation or modification.

When you ignore a PNR during creation, all elements are ignored,
and any fight, hotel or car booking are returned to inventory.
If you use the ignore transaction when modifying an existing PNR,

the system ignores the updates, returns the PNR to its original from,
and files it in the system.
To ignore a PNR enter:
IG
To ignore current updates and redisplay the PNR, enter:
IR

Passenger / Segment Association
Passenger Association
Using passenger association, you can associate specific PNR

elements to a specific passenger, except the name and received
from element. If an element is not passenger associated. The system
assumes it applies to all passengers.
To individually passenger associate an element, enter:
AP BKK 02 207-9090-B/P2
To passenger associate to separate individual name, enter:
AP BKK 02 207-9000/P1,3,5
To passenger associate a range of name, enter:
AP BKK 02 207-9090/P2-5
To passenger associate an existing element, enter:
6/P2
Segment Association
You can associate specific PNR elements to a specific segment,

using segment association. When a PNR element is not segment
associated, it applies to all segments in the PNR.
Most segment association is performed automatically by the system.

However, for certain elements you must specify segment
association. Some of there are :
• SSR requests that apply to specific segments

• Advance Sear Requested
To segment associate an existing element, enter:
8/S3

Other Service Information
You use an other service information (OSI) element to advise an

airline of specific passenger information. An OSI request does not
require a response from an airline.
To create an OSI element for a specific airline, enter:
OS TG VVIP PAX AS CEO OF GREEN BANK
OS Other service information transaction code

TG Target airline
VVIP PAX AS CEO… Free flow text
Every new PNR that is created by a travel agency has an OSI CTC
element automatically created by the system. This contact element
contains the IATA city code, telephone number, and agency name.
Or you can manually input OSI to inform all the airlines, enter:
OS YY RSVN BY ABC TRAVEL/022079000/MIKE
OS Other service information transaction code

YY All the airlines in PNR
RSVN BY ABC TRVL… Free flow text

Special Service Requests
You use a Special Service Request (SSR) to request a special

service for a passenger. Some of the special services you can
request are special meals, wheelchairs, and/or other services.
You can find SSR four-letter service code and explanation in
Amadeus system by enter HESR and follow the item which
interested from the display.
To create an SSR element with SSR four – letter service code enter:
SR SFML
SR Special service request transaction code

SFML Four letter service code
Free flow text following the code can be mandatory, optional or not
permitted. The SSR elements is different from the OSI element
because it requires a response from the airline involved.
To create an SSR element with mandatory free flow text, enter:
SR SPML – NO RED MEAT
SR Special service request transaction code

SPML – Four letter service code for special request
NO RED MEAT Free flow text
NOTE : You can see all meal codes by HEMEAL

Advance Seat Request
Through the Amadeus Central System you can request and confirm
an advance seat assignment for a passenger. Advance seat
assignments can be requested under the following conditions:
• For a maximum of nine passengers per request, for an

itinerary solely consisting of Amadeus Access Airlines, of
other airlines without a seat exchange agreement. Seven
passengers for an itinerary of other airlines with a seat
exchange agreement.
• For confirmed flight segments only.
• For up to five flight segments per airline, per request.
Request an Advance Seat
You can request a generic seat assignment, or make an entry for a

specific seat number.

ST Non-smoking seat
ST/35A Specific seat number
ST/P3 Non-smoking or smoking for passenger number 3
ST/35A /P4 Specific seat number for passenger number 4
ST/S4 Non-smoking or smoking for segment 4
Seat Request Option
/W Window Seat
/A Aisle Seat

Seat Map
You can request airline seat maps for an Amadeus Access Airline
without having a PNR displayed on your screen.
To request a seat map without a PNR, enter:
SM TG981/C/01JUNBKKMEL
SM Seat map transaction code

TG981 Airline code and flight number
/C Slash followed by the class of service
/01JUN Slash followed by the date
BKKMEL Origin and destination airport/city code
To request a seat map form a displayed PNR, enter:
SM1

1 Flight segment element number
To request a seat map from an availability or schedule display, enter:
SM/4/C

/4 Slash followed by the availability or schedule line number
/C Slash followed by class of service

Remarks Element
General Remark
General remarks are visible to anyone who can retrieve the PNR.
To create a general remark element, enter:
RM CHECK PAX ACCOMMODATION IN PAR
RM Remark general transaction code

CHECK PAX.. Free flow text
Confidential Remark
Confidential remarks can only be viewed by the office entering the

remark, and by up to three other offices specified in the initial entry.
When your office is not permitted to view a confidential remark, the

message RESTRICTED appears in the PNR in place of the remark
text.
To create a confidential remark element, enter
RC COMMISSION THB350.00
Itinerary Remark
Remark to be printed on the itinerary, enter
RIR HAVE A NICE TRIP

Frequent Flyer
Display Information
You can display the frequent flyer information contained in Amadeus

database.
To display the frequent flyer information, enter:
FFD TG – YB15226
FFD Frequent flyer display transaction code

TG Airline code
–YB15226 Dash follow by the frequent flyer number
YB15226
GREEN/ANDYMR
Partial PNR Creation
When you know the passenger’s frequent flyer identification number,

you can make the entry to automatically create the name and OSI
element.
To create the name and SSR for mileage accrual, enter:
FFA TG – YB15226
FFA Frequent flyer display transaction code

TG Airline code
RP/BKKTG215A/
1.GREEN/ANDYMR
2 *SSR FQTV YY HK/ TGYB15226/1

SSR Creation
If you delete a frequent flyer SSR element during PNR creation, or

the passenger advise you after the name element has been entered,
you can use the following entries to cerate the SSR element.
For travel that accrues mileage, enter:
FFN TG – YB15226
FFN Frequent flyer display transaction code

TG Airline code
SSR for manually created frequent flyer elements
SR FQTV SQ – TGYB15226
NOTE : SQ for Airline Code in PNR
Combining PNR elements
You can enter all the PNR elements in a single transaction by

separating them with a semi-colon (;).
Using the semi-colon, enter:
NM1BROWN/BILLY MR;APBKK-2079000;TKOK;RFPAX;ER
The system automatically displays the itinerary information so you

can verify the status of the flight segment.

PNR Security
Amadeus PNR security allows you to set up special security rules so

that a PNR can be accessed by one or several other offices, for
viewing and/or updating capabilities, without changing PNR
ownership.
Creating a PNR Security Element
You can store up to five security agreements per PNR, each of these
containing an office identification and the access mode to be applied
to the office.
You can enter an individual office identification, or use the “wild card”
entries. The “wild card” entries substitute asterisks ( * ) for portions of
the office identification.
The access mode type are:
Code Access Mode

R Read Access
This code is for read access only. With this

mode you are able to only retrieve and view the
PNR, but no updates are allowed.
B Read/Write Access
This code is for read and write access. With

this mode you are able to retrieve PNRs, view
them, and make any required updates, with the
exception of changing PNR ownership.

To create a security agreement for a PNR, enter
ES BKKTG219W-B
ES Security agreement transaction code

BKKTG215A Office identification of the first agreement
–B Dash followed by the access mode
RP/BKKTG215A/BKKTG215A TS/SU 2SEP08/1134Z Y3V828

1.RYAN/DAVID MR
2 TG 981 Y 01JUN 1 BKKMEL HK1 0015 1225 01JUN E TG/
3 TG 980 Y 10JUN 3 MELBKK HK1 0045 0555 10JUN E TG/
4 AP BKK 022079000-B
5 TK TL15MAY/BKKTG215A
* ES/G 02SEP/TSSU/BKKTG215A
BKKTG215A-B
Displaying a PNR Security Agreement
After end transaction on the PNR, the system automatically removes

the access mode and the office identification from the face of the
PNR. When you have the PNR displayed you can access the
security agreements.
To display the security agreements, enter:
ESD
To delete the security agreements, enter:
ESX

PNR Retrieval
You can retrieve a PNR using the details of a flight, by record

locator, or by passenger name for a current, or future date. A PNR
can be retrieved up to three days after the date of the last segment
booked, even if the itinerary has been canceled.
PNR retrieval is controlled by the Amadeus Security package, and is

dependent on your user identification, office type, and office
identification. It also regulates PNR retrieval for branch offices.
Retrieval Entries
The following tables describes the entries you can make:
Entry Retrieves a PNR by

RTY3V828 Record locator
RT/RYAN Family name
RT/P List of PNR beginning with the first letter of the
family name
When the system locates more than one PNR with the same name,
or cannot find an exact match for the name you entered, it displays a
list of all active and canceled PNRs that contain names beginning
with the same letter.
To retrieve a PNR from the list, enter:
RT4
To redisplay the similar name list, enter:
RT0

PNR Modification
You can modify or cancel existing PNR elements. When you modify
a PNR, the system transfers the original elements to PNR history at
end transaction.
Canceling PNR Elements
PNR element are divided into three categories:
• Name Elements
• Flight Segment
• Other
To cancel one element, enter:
XE4
The following table describes the additional entries you can make.
XE 4, 6 Individual elements in the same category,

separated by a comma
XE 3–6 A range of elements in the same category,
separated by a dash
XE3,5,8-12 A combination of individual and a range of
elements in the same category

Canceling Name Elements
When you cancel a name element, the system automatically:
• Cancels elements that were passenger associated to the

canceled name.
• Reduces the number of booked seats.
• Reduces the number of requests in the SSR elements
To cancel name element number two enter:
XE2
Canceling Complete Itinerary
You can cancel a complete itinerary. When you make this entry the
system automatically cancels all air, hotel, car, auxiliary segments,
non mandatory PNR elements, and changes the ticketing field to
TKOK.
To cancel the complete itinerary, enter:
XI
Passenger Name Modifications
For Amadeus system users, the following conditions apply when

making name modification entries:
• If the flights are available for the required class and date in
the itinerary, the system allows the modification.
• The system allows airline ATOs and CTOs to perform any
name modification.
• If one class is critical in any segment in the PNR, travel
agents may only perform one modification, of a maximum
of three characters, for each surname.

Name Update
You can update an existing name field in a PNR. When you update a
name, the system retains all passenger associated elements.
Entry Updates
The family name, given name, and
NU2/1SMITH/HANS MR
retains passenger association
The given name, and retains passenger
NU3/JANE MRS
association
Segment Modification
There are certain modifications that you can make to a segment

without using the cancel and rebook transactions. When using these
entries, the system automatically performs the function and
generates the appropriate messages.
Entry Modification
4/2 Increase/decrease the number of booked seats
Note: this entry is applicable only during initial PNR

creation. You cannot use this entry while in direct
access, for an SSR request, or when a segment is
passenger associated.
3/HK Change status code
Note: The advice codes and their corresponding status

codes are:
Advice Code Status Code
KK KL TK HK
US UU TL HL
HN TN IN

Entry Modification
DL7 Delete inactive segments and place them in PNR
history.
Note: You can delete an itinerary segment with the

advice codes HL, HN, UN, NO and UC No teletype
message is generated at end transaction
The SSR advice codes you can manually delete are

HL, HN, US, UN, NO, XX, HN and UC. No teletype
message is generated at end transaction.
Before you can delete an inactivate segment, you must

cancel all PNR elements associated to that segment.
4/RR Reconfirmed a flight segment
Booking Classes and Dates
You can rebook existing segments in a PNR to change a:
• Class of service in one or more segments

• Date in one or more segment
• Combination of both class and date
The SB entry follows the same booking guidelines with respect to

Amadeus Access Sell and Direct Access links when generating the
segment sell message, that is does when duplicating a PNR.
This entry cancels the existing segments and resells the segments
using the new information. If the class of service and date is not
available, the system automatically displays a warning message and
an availability display.
The system automatically deletes all elements that were segment

associated to the segment being changed.

Entry Modification
SBY Booking class on all segment
SBC2 Booking class on a specific segment
SBY3-6 Booking class on a range of segments
SB19JUN Date on all segment
SB18AUG4 Date on specific segment
SBF19DEC4 Booking class and date for a specific segment
PNR Element Modification
You can make modification to all PNR elements before end

transaction. After end transaction, you can only modify PNR
elements that do not cause the system to generate a teletype
message.
When modifying an element that generates a teletype message, you

must cancel the element and re-enter.
Entry Modification
7/OK Change ticketing field
5/BKK 022079145 Change passenger contact
6/BKK 022079090–B/P4 Change passenger contact with
passenger association
8/P1-3 Add passenger association to an
existing element
5/P Delete passenger association
4/S Delete segment association

Non-Homogeneous Condition
A non-homogeneous condition occurs in a PNR when:
• The number of seats in an air segment is not equal to the

number of passenger names
• The number of seats booked within the air segments is not
equal
When a non-homogeneous condition occurs during PNR creation,

the system automatically splits the PNR into separate homogeneous
PNRs at end transaction, and displays an Associated Cross
Reference Record (AXR).
AXR Record
The AXR record is a name list and a cross reference of the PNRs
that were automatically split by the system. Here is an example of an
AXR at end transaction:
The response after end transaction:
--- AXR ---

RP/BKKTG215A/BKKTG215A TS/SU 8SEP08/0641Z 2CWYHU
1.GREEN/JANET MRS
2 TG 910 Y 01JUN 1 BKKLHR HK1 0030 0620 01JUN E TG/
3 TG 917 Y 05JUN 5 LHRBKK HK1 2135 1555 06JUN E TG/
4 AP BKK +66 2 207-9000 - AMADEUS TRAINING CENTRE - A
5 TK TL08SEP/BKKTG215A
* SP 08SEP/TSSU/BKKTG215A-2CWYRI

Retrieve an AXR Record
When you display an AXR record from the PNR, the system replaces
the record locator of the displayed PNR with an asterisk (*). The
remainder of the display remains the same.
To retrieve an AXR record, enter:
RT AXR
AXR FOR PNR: 2CWYHU 08SEP 1343

1.GREEN/ANDY M- 1 2CWYRI 2.GREEN/JANET - 1 *
To retrieve a PNR from AXR, enter:
RT2

Split PNR
A PNR is split in the following ways:
• Automatically by the system as a result of a non-

homogeneous condition during PNR creation.
• Manually by an agent to a retrieved PNR.
You can use the split transaction as the first entry after PNR
retrieval.
Here are the PNR split entries:
Entry Splits
SP3 One name from a retrieved PNR
SP1, 3, 5–8 Individual and a range of names from a retrieved
PNR
The system automatically:
• Transfers all PNR elements that are passenger associated

to the passengers being split.
• Duplicates all elements that are not passenger associated
or contain status or advice codes.
To ensure that message routing for incoming teletype messages is

unique to the record, a different communication reference is created
at end transaction on the split PNR. Since a communication
reference is associated to outgoing message for return reply, the
new communication reference must be created before any changes.
When the system cannot match the message to the PNR is rejects
the message.
After you make the split transaction, the system response is a new
PNR for the name element numbers I the entry. The system tags this
PNR as the ASSOCIATE PNR-(AXR). There are two entries required
to file the associate PNR.

Enter a received from element:
RFMRLEWIS
End transaction and file the associate PNR
EF
The system automatically files the associate PNR and displays the
original PNR which is tags the –PARENT PNR- To file the parent
PNR, you must enter a received from element and end transaction.

Queues
Amadeus Queues give airline, travel agencies, and providers the

ability to send and receive PNRs that require action, and to send and
receive messages.
Using queues you can communicate with other offices and organize
the workload in your own office by accessing and creating queues for
the different tasks you have to perform.
PNRs can require action for the following reasons:
• Confirmation of segments, service, options or seats from

the waitlist
• Change of flight schedule
• Expiration of ticketing time limit
• Changes in a group PNR
The categories of dual queues are divided into four date ranges.
Date Range Dates Covered Example

D1 Today plus two days 01Sep – 03Sep
D2 Three to five days, from 04Sep – 06Sep
current date
D3 Six to eight days, from 07Sep – 09sep
current date
D4 Nine days and beyond, from 10Sep onwards
current date

Queue Description
The following table gives you an explanation of each queue, with its
number, type, identity, and category.
Note: In the Queue/Type column, the letter S indicates a special

queue, and the letter D indicates a dual queue.
Queue / Type Identity Category Explanation

0 S General 0 General
This queue is activated for all

queue banks. When a requested
queue is not activated, the
system automatically places the
PNRs on the general queue
1 D Confo 0–6 Confirmation
This queue is activated for

airlines and travel agencies only,
and is set-up with date ranges. It
contains non-group PNRs that
have received a confirmation for
segments or services, except
confirmation from waitlist.
When a message contains more
than one confirmation for the
same PNR, it is placed on queue
1 only once according to the
following priority of the
categories.
2 D KL 0 Confirmation- Waitlist

airlines and travel agencies only.
It contains non-group PNRs that
have airline segments confirmed
from the waitlist, KL status

Queue / Type Identity Category Explanation

3 D Option 0 Option

It contains PNRs that have an
option element. PNR’s without a
date are placed on this queue on
the current date. When the
option element contains a date,
the PNRs are placed on queue
on the specified date.
7 D SKEDCHG 0 –14 Schedule Change

PNRs. Are placed on this queue
when a schedule change
message is revived from an
airline.
Although a dual queue, the
system does not set up any date
ranges. The categories are
considered as the date ranges.
8 D TKTG 0 – 11 Ticketing
This queue is activated for airlines

and travel agencies only. Group and
non-group PNRs are placed on this
queue from the information contained
in the ticketing element. PNRs are
placed automatically in date range 1.
12 S XTL 0 Expired Time Limit

This queue contains group and
non-group PNRs with an expired
time limit when a ticket has not
been issued.
97 D MESSAGE 0–3 Message
This queue is activated for all

queue banks, and is set-up with
systematic date ranges. It
contains messages only.

Queue Displays
To request a summary queue count display, enter:
QTQ
To request a queue count for all queues, categories, and date

ranges with active PNRs or messages, enter:
QT
General Transaction
The table below describes the transactions you can make when
working your queues:
Entry Explanation
QS 1 C6 D2 Queue start, specific category and date range
QN Remove the current PNR or message off queue and
display the next one
QD Ignore a PNR and place it at the bottom of the queue
QI Ignore the PNR, place it at the bottom of the queue
and exit queue mode

Manual Queue Placement
For a specific queue, enter:
QE 8
For a specific queue and category, enter:
QE 8 C1
For a specific queue, category, and date range, enter:
QE 8 C1 D2
For another office’s queue, enter:
QE / BKK1A0980 / 97

999/9 Unit 3406-3412, 34th Floor
Rama 1 Rd., Pathumwan, Bangkok 10330
Tel. 0-2207-9090 Fax. 0-2207-9101
WWW.THAIAMADEUS.COM WWW.GGAMATH.COM

Amadeus Vista Basic Reservation Thailand

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Amadeus

Chapter 2 y AIS Pages E

Chapter 3 y Conversion Function Q

This module is designed to familiarize you with the Amadeus

At the end of this module you will able to:

• Request AIS pages

Amadeus Thailand Training Center A

Request Help After an Error Message (HE/)

When you make a mistake in an entry, the system responds with an

You make the following entry:

INVALID FORMAT/NOT ENTERED/

To request on-line help for the NM transaction code, enter:

If you make an error in a multiple element entry, the system displays

B Amadeus Thailand Training Center

Recall Entry (RE)

To recall your last entry, enter:

You can redisplay your last two entries.

Where do I go for Help?

If you do experience some problems, please look at the Amadeus

Amadeus Thailand Training Center C

The Amadeus Information System (AIS) is a central source of

Information provided and maintained by Providers.

A total of 997 million pages are available in AIS. The information in

Amadeus Thailand Training Center E

To access information in AIS, you use the transaction code GG. To

GGAIS AMADEUS INFORMATION EN 6MAR03

F Amadeus Thailand Training Center

The system lists the categories alphabetically there are available,

The information that is available in Amadeus Information Pages and

Depending on the information provider, the message END OF

Amadeus Thailand Training Center G

Information Maintained by Providers

There are three categories of information maintained by Amadeus

GGPCA / GGAIR EN 13SEP08 0047Z

GGPCA & GGAIR PAGES PROVIDE YOU DETAILED INFORMATION ON ACCESS

The page tells you how to reference:

Note: A system user is an airline using Amadeus as the exclusive

H Amadeus Thailand Training Center

To request information for a specific airline, you add their two-letter

QUICKPATHS EN 4NOV08 1502Z

WELCOME TO FINNAIR'S INFORMATION PAGES

** PLEASE SEE GG AIR AY NEWS FOR LATEST COUNTRY SPECIFIC INFO **

TOPICS MARKED WITH * AVAILABLE ONLY FOR AY OFFICES

TOPIC ENTER OR USE KEYWORD

Amadeus Thailand Training Center I

Information Maintain by Amadeus

The country and airport information categories are maintained by

To display the subjects, enter:

INDEX EN 15NOV01 0934Z

J Amadeus Thailand Training Center

To request the airport information display, enter:

GENERAL INFORMATION EN 27OCT08 1712Z

POSITION OF AIRPORT : 28MLS/46KMS S OF LONDON

ENQUIRIES PHONE NUMBER: (44) 870 000 2468

TERMINALS DECODING : MS22

Amadeus Thailand Training Center K

SURFACE EN 16JAN01 1712Z

WELCOME TO PAR - CITY OF PARIS

THIS CODE IS NOT AN AIRPORT CODE. PLEASE ENTER ONE OF THE

PARIS CHARLES DE GAULLE AIRPORT ................... GG APT CDG

PARIS ORLY AIRPORT ................................ GG APT ORY

The following table describes the specific subjects in GG APT, the

Note: XXX is the three-letter airport code.

L Amadeus Thailand Training Center

PLEASE SEE GG AIR AY NEWS FOR LATEST COUNTRY SPECIFIC INFO