Professional Documents
Culture Documents
df 36.000
Sig. .000
1 2
The doctor explained what he/she was doing during the consultation .886 -.043
a. 2 components extracted.
Table 13. Rotated Component Matrix for the Doctors Service Quality
Variables
Component
1 2
The doctor explained what he/she was doing during the consultation .640 .614
Saw the doctor at the appointed time The doctor explained what he/she was doing during
the consultation
Waiting time acceptable The doctor took my opinion into account
The doctor spent adequate time with me The doctor explained his/her decisions
I got the information I wanted
Agree with doctor's instructions
The doctor wanted to know if I had pain