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8.10_Maximizing New Hire Value.doc Last saved on 8/28/2010 3:40:00 PM
Integrated Class and OJT
Recent studies have shown that the key to ultimate new hire success is not in simply using theseapproaches together, but instead by integrating them into a single, unified experience. Breakthroughsin four areas
positive deviance, fair process, neuroscience and mass customization -- plus the
emergence of “persuasive technology” have led to the development of a methodology that effectively
integrates new hire training classes and high impact OJT support. More specifically, the model has 4key parts:
Set-the-Bar for the New Hire
In Set-the Bar,
define the content to be learned by a new hire, aswell as the optimum sequence and best approach for learning the content. They are asked:
What would you teach someone about being a great new hire in a classroom?
What of this would you have a manager or coach reinforce immediately after the class?
What additional, higher order learnings would you guide the manager/coaches to teach oncethe basics are established?The results of this process, which usually takes between one and three days depending on thecomplexity of the job, are incredibly consistent (Table 1), regardless of the industry.The classroom environment always includes connecting
the new hire’s role
to the larger purpose ofthe organization, basic background information and basic process and procedural information. At theend of the classroom portion, the new hire has a solid theoretical foundation for doing the job. TheOJT portions take that theoretical foundation and systematically ensure that the learnings are applied,leading to a full capability employee.The order of these experiences is a significant departure from the normal training approach. Mostclasses and OJT jump straight to the functional knowledge, focusing on the mechanics of the job,without any real context which reduces impact. Instead, the positive deviants stress creating acomprehensive context of the role before any effort is made to become operational.Each of these
is defined by a set of
“principles” that specify
the exact content to be learnedin each stage and are
supported by a set of “learning tasks” that the positive deviants be
lieve is theoptimum way to learn the best practices.
Motivating the New Hire
A highly effective means of leveraging the positive deviant wisdom is to use persuasive technology as
the platform for a
hybrid “group coaching” and instructor led training proc
ess. Based on the science offair process and the neuroscience of positive visualization, the hybrid form is much more effectivethan either stand-alone training or coaching.