De La salle – College of Saint Benilde

Taft Avenue, Manila City

A Comparative Analysis Between the Different Restrooms of

a
Hospitality Establishment (AKIC)

Nikolia Vika Fideles

John Benjamin De Leon

BS-IHM Batch 2009

TABLE OF CONTENTS

I. BACKGROUND OF THE STUDY

II. THEORETICAL FRAMEWORK

III. HYPOTHESIS

IV. SIGNIFICANCE OF THE STUDY

V. DEFINITION OF TERMS

VI. PRESENTATION AND ANALYSIS OF DATA

VII. CONCLUSION

VIII. RECOMMENDATIONS

IX. BIBLIOGRAPHY

X. APPENDICES
I. BACKGROUND OF THE STUDY

For this research, we chose a rather underlying concern: the restrooms in

akic. It is a matter of importance as it concerns the user’s hygiene and the

implications of the administrations goals and priorities.

The 9th floor restroom as well as the hotel restrooms is familiar territory to

all the members of the AKIC community. We see that 9th restrooms are in

dire need of repair and rehabilitation, when compared to the 2 nd floor hotel

restrooms. We see this as an inconsistency between the facilities of the

building itself, where in some floors of the building have better restrooms than

other ones. We wanted the survey concerning both restrooms to be as object

as possible. But due to time constraints not all of our goals were met during

the survey. We chose to conduct the survey inside our batch, which was IHM

batch 2009. We chose 10 random students of different social groups. This, for

our survey, marks a sort of diversity among the results of the respondents.

The AKIC building, as well as its SHRIM program has been viewed to be

one of the most prestigious schools in the hospitality department in the

philippines, being it a hotel and a school in the same building in the first place.

We see that there is an inconsistency in the facilities between the restrooms

that are for hotel guests and the restrooms that students can use. Where in

the hotel restroom exceeds maintenance, but the school restroom is in dire

need of rehabilitation. We see this as a matter of protection from health

hazards for the staff and students, but also an administrative issue that the
school has to resolve. Especially since it contradicts the very idea of

sanitation that the hotel industry is so very keen on. If one of the principles

that the industry upholds is sanitation, then we think that all facilities within

the building should be of maximum quality being a hotel school and not have

“selective” restrooms that are of good quality which are the ones that

outsiders often go to, for example the 2 nd floor restroom which is situated near

the cafeteria where lots of people go to as compared to the 9 th floor restroom

that outsiders are unlikely to see. Where lies the consistency in this?

We now link this study to the effects of poorly maintained facilities like

restrooms to the responses and flow of hotel guests in and out of the

establishment.

We assume that proper maintenance of restroom facilities of a hotel has

something to do with the over all experience that the guests have in these

types of establishments. On the other hand, poorly maintained facilities will

lead to a negative response and loss of customers in a hotel.

Does a clean restroom encourage a positive response for hotel guests?

Or do poorly maintained restroom facilities affect the customer flow of a

hotel? These are some of the questions that this study aims to answer. We

aim to prove that there is indeed a connection between sanitation practices of

a hotel to the amount of customers willing to stay In the establishment.

II. THEORETICAL FRAMEWORK
III. HYPOTHESIS

There is a significant relationship between restroom sanitation to the flow

of customers into a hotel establishment.

IV. SIGNIFICANCE OF THE STUDY

The hotel industry as we know it, is a very cut throat business, where in the

slightest mistake can render your establishment incapable of service. One

principle that this industry upholds is the principle of sanitation in the

establishment, being that hotels are temporary homes for guests, it is

important that they make customers experience sanitation at its best with their

facilities.

This practice could be clearly seen in the many comfort rooms and

bathrooms of a hotel. Where in, these are the places that all guests are likely

to go to, and therefore, represents how hygienic the establishment is.

This research compares two different restrooms , both in the AKIC

building. This study was conducted in order to see the relation of customer

reaction to sanitized facilities using the comparison of the 2 nd and 9th floor

restrooms as the basis.

We hope to prove the relationship of sanitation to the response of

customers towards a hotel. Does it affect the customer’s willingness to stay at

a particular hotel again? Or does it generate a positive response towards the

establishment?
 It is significant to know these things so that if ever there are indeed

problems with sanitation within a hotel’s facilities, then these sort of things

can be prevented.

We see that this study will generate (if proven) a micro to macro level of

results. Where in for example a poorly sanitized facility will eventually result to

a over all loss of revenue and customer satisfaction for the hotel. Compared

to a sanitized facility which customers were satisfied with, would generate

larger revenue for the hotel.

V. Definition of terms

Sanitation [n]: the state of being clean and conducive to health

Usage [n]: A usual, habitual, or accepted practice.

Quality [n]: Degree or grade of excellence