EULOGIO “AMANG” RODRIGUEZ

INSTITUTE OF SCIENCE AND TECHNOLOGY

CAVITE CAMPUS
General Mariano Alvarez, Cavite

“EFFICIENCY OF HOTEL HOUSEKEEPING STAFF ON ROOM

TURNOVER IN SELECTED HOTELS IN TAGAYTAY CITY: BASIS

FOR IMPROVEMENT”

A thesis presented to the Faculty of Eulogio “AMANG”

Rodriquez Institute of Science and Technology

In Partial Fulfilment of the Requirements for the

Degree

Bachelor of Science in Hospitality Management

Major in

Hotel and Restaurant Management

By:

FLORES, JHON MICHAEL A.

MORALES, SHEENA C.

SALCEDO, DIANNE B.

SILVESTRE, NESLYN

GABUYA, PAMELA M.

2023
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

CHAPTER 1

The Problem and Its Background

Introduction

The practice of hotel management is not just a

normal job next door. It does not just stand with

the fact that it requires a huge amount of effort

and energy, but most importantly, it is a skill that

is carefully trained and learned throughout a course

of time and practice. The hotel sector handles all

forms of guest lodging. In actuality, the hotel

sector encompasses both short-term and overnight

lodging options such as homestays, hotels, lodgings,

and dormitories in addition to high-end hotels and

resorts. While guests are far from their homes,

hotels primarily serve to supply them with food,

beverages, services, and lodgings.

Beginning in the early 17th and 18th centuries,

entrepreneurs in America built and established inns

to meet the demands of travellers for lodging. When

these inns first opened, they only provided the most

basic services, but then as time went on and

interest for relatively brief lodging increased, the

hotel owners were ready to give their customers more

amenities. Since then, as consumers became

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

increasingly prepared to spend more for higher-

quality services, the hotel sector has continued to

grow. This sector has continuously worked to meet

the shifting needs of society and has grown to be a

crucial facet of the economy. Nowadays, guests may

discover many sorts of lodging depending on their

budgets, between affordable bed & breakfasts, to

magnificent 5-star hotels.

While hotels are in charge of the whole stay

and comfortability of the guests throughout their

staycation experience, they are also in charge of

the maintenance of its cleanliness and proper

etiquettes before it can be occupied by a client or

after it has been occupied by a previous one. This

is referred to as room turnover. Most of the time,

housekeeping staff are taking longer periods of time

to turn over a room to a new guest or client.

Various reasons could be the cause of this matter,

but most of the time, the mere reason is the lack of

training, proper orientation, and insufficient

professional practice among housekeeping staff.

Therefore, this research study, shall assess

the efficacy of the housekeeping staff services in

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

selected hotels at Tagaytay City, Cavite in terms of

room turnover. The study shall be significant in

terms of determining and assessing the performance

and level of professional training of the said

concerned locality as well as improve the practice

using various interventions. The results of this

study shall yield towards a conclusion that may

serve as reference for future studies and

investigations.

Theoretical Framework

The theoretical framework of this study is

based on the concept of productivity and efficiency.

Productivity refers to the ratio of output to input

each time, while efficiency is the ability to

achieve maximum productivity with the minimum use of

resources. The efficiency of hotel housekeeping

staff can be measured in terms of the time it takes

to turn over a room, which is the time between a

guest checking out and the next guest checking in.

The concept of productivity and efficiency is

widely used in the hospitality industry. According

to Mazerolle et al. (2017), labor productivity is

one of the key performance indicators used in the

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

hotel industry. In addition, the efficiency of hotel

operations has a direct impact on the profitability

of the hotel. Therefore, improving the efficiency of

hotel housekeeping staff can have a positive effect

on the hotel's financial performance. On the other

hand, according to Oakland (2014) the application of

Total Quality Management (TQM) can enhance the

efficiency of hotel housekeeping staff on room

turnover. TQM emphasizes the importance of

continuous improvement, customer satisfaction, and

teamwork by implementing TQM principles, hotel

managers can ensure that housekeeping staff are

trained in the necessary skills to maintain a high

level of cleanliness and organization in the

facility. This can lead to increased customer

satisfaction and loyalty, as guests are more likely

to return to a hotel with clean and well-maintained

rooms (Ainin, Parveen, & Moghavvemi, 2017). In

addition, TQM can be used to develop Standard

Operating Procedures (SOPs) for housekeeping tasks,

ensuring consistency and efficiency in operations

profitability.
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

Conceptual Framework

This framework shows the overall outline of the

study. It can be expressed by using the input,

process, output framework (IPO).

INPUT PROCESS OUTPUT

1. Demographic
profile of the 1.Selecting Formulation of
respondents as the Hotel
to; respondents Housekeeping
1.1 Age
Efficiency
1.2 Sex 2. Gathered Model
1.3Educational
data
Attainment
1.4 Job Position
2. What are the 3. Conducting
standards of a survey
housekeeping
shall perform by 4. Analysing
hotel the
housekeeping information
staff in terms gathered
of;
2.1Bathroom 5. Making
Cleaning conclusion
2.2 Bed Making
2.3 Vacuuming
2.4Window
Cleaning
2.5 polishing
3. In the
mentioned
variables above,
what does the
guests and
housekeeping

FEEDBACK
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

Statement of the Problem

The study sought to determine the efficiency of

hotel housekeeping staff on room turnover.

Specifically, it aims to answer the following

questions;

1. What is the demographic profile of the

respondents as to;

1.1 Age

1.2 Sex

1.3 Educational Attainment

1.4 Job Position

2. What are the different housekeeping skills

shall perform by hotel housekeeping staff in terms

of;

2.1 Bathroom Cleaning

2.2 Bed Making

2.3 Vacuuming

2.4 Window Cleaning

2.5 Polishing

3. In the mentioned variables above, what does

the guests and housekeeping staff adheres to assess

the housekeeping standard?

4. Is there a significant difference between

the assessment of guests and hotel housekeeping

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

staff on
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

housekeeping skills?

5. Based on findings, what improvement may be

proposed?

Hypothesis

There is a significant difference between the

assessment of guests and hotel housekeeping staff on

housekeeping skills.

Scope and Limitation of the Study

The scope of the study will be conducted to

determine the efficiency of hotel housekeeping staff

turnover in selected hotels in Tagaytay city. The

researchers will gather the data through

questionnaires and supplement with an interview. The

respondents of the study are the staff who will

represent the population.

The study will not cover other aspects of the

hotel's operations, such as its management and

marketing. It will also not cover the environmental

impact of the hotel's operations.

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

Significance of the Study

This study examined the effects on turnover

associated with the benefits in the hotel specific

emphasis on turnover since there is an interaction

between staff and guests. The result of the study

will be of great benefit to the following:

Customers/Guests. will be beneficial to this

study as to experience the quality service of the

hotel establishment.

Hotel Owners. will benefit from this study and

provide a proper plan and useful information to

improve the housekeeping department of the

establishment.

Housekeeping Staff. will benefit from this

study

to improve the skill of every staff to ensure the

customers satisfaction.

Future Researchers. this study provides the

need for future research and studies related to this

one. They may use it as a future reference for more

studies.

Hospitality Management Students. this study

helps them to gain knowledge about providing a

proper quality service and customer's satisfaction.

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

Definition of Terms

The terms used in this study are defined to

provide a common frame of reference for better

understanding of the study. Hence, the following

terms are defined conceptually and operationally.

Amenities. something that helps to provide

comfort, convenience, or enjoyment.

Duties. an obligation that one must fulfill and

responsibility is the act of accepting and acting on

a task that has been assigned to you.

Hotel's operations. include all activities

necessary to keep a hotel running and to deliver a

good guest experience.

Housekeeping. the work or activity of cleaning

and preparing rooms for customers (as in a hotel)

often used before another noun. housekeeping

services took a housekeeping job at a nearby hotel.

Practices. the actual application or use of an

idea, belief, or method, as opposed to theories

relating to it.

Quality service. is a measure of how an

organization delivers its services compared to the

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

expectations of its customers.

Room attendants. works within the housekeeping

department and is primarily responsible for keeping

guest rooms clean, tidy and safe.

Sanitary. measures rules, measures and

regulations designed to protect human, animal and

plant life and health, from risks arising from

additives, contaminants, toxins or disease-causing

organisms.

Staff. these are all the people employed by a

particular organization.

Sustainability. consists of fulfilling the

needs of current generations without compromising

the needs of future generations, while ensuring a

balance between economic growth, environmental care

and social well-being.

Turnover. to give something to someone in

authority or someone who has a legal right to it, or

to give someone legal responsibility for something.

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

Chapter 2

Review of Related Literature and Studies

The researchers will gather relevant

information from related literature and studies, it

includes published thesis works, websites, and

research articles found on the internet.

Local Literature

Based on the article Flexkeeping (2022) The

room service procedure, in particular, offers

thorough instructions to the housekeepers on steps

from knocking on the door to entering the room,

cleaning the bedroom and restroom, cleaning quality

requirements, and cleaning standards criteria for

each type of space, as well as the settlement of

problems that arise during the course of the

construction.

According to Sarika Joshi (2016) Housekeeping

is physically demanding job that includes many

tasks. Hence, evaluating the housekeeping services,

one finds that many of the tasks are repetitive in

nature such as bed making, buffing, and vacuuming,

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

emptying garbage, tidying, dusting and cleaning

floors. The housekeeping room attendants are

required to carry or move tons of trash and used

linen every day and it is easy to see that many of

the injury types are directly related to the tasks

performed in housekeeping operations. Ergonomics is

the practice of designing equipment and works tasks

to suit to the capability of the worker. It would

definitely reduce the risk of musculoskeletal

disorders to the housekeeping staff.

According to Joanna Marie Tuzon – Guarin (2016)

The standards of hotel and restaurant services

encourage tourists and investors to stay in the

country. It assessed the housekeeping management

practices and standards of hotels in Ilocos Sur in

terms of cleanliness, orderliness, sanitation and

safety, facilities/equipment, materials control and

effective maintenance and the problems encountered

in the housekeeping department. The housekeeping

management practices were rated "very good."

Cleanliness was rated "outstanding" while all the

other standards were rated "very good." Problems

affecting the housekeeping department of the hotels

and restaurants were evaluated as "slightly

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

serious." Hotels in Ilocos Sur are clean, safe,

secure, and comfortable but some lack modern

equipment and facilities.

Foreign Literature

According to an article written by RubberMaid

(2020) entitled, “How long should it take to clean a

hotel room, and how can you reduce the time

involved,” the amount of time taken for a

housekeeping staff to turnover a room to a new guest

should be around 20 to 30 minutes as the said work

includes cleaning, proper bed folding, and sanitary

measures and protocols. However, due to the fact

that most housekeeping staff were not properly

trained and oriented with the time constrained job,

the article mentioned ways to be efficient in terms

of the speed of hotel turnover. According to the

article, a staff can best reduce the time of

housekeeping and room turnover by preparing the

materials and cleaning resources beforehand and

making sure that there are enough stocks for it as

most of the time, the reason for consuming lots of

time in cleaning is the fact that there are not

enough materials available. Moreover, the article

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

also highlighted the act of proper bed making,

especially in the duration of a shorter period of

time. It is also one of the most crucial part of

housekeeping as the beds are supposed to be properly

folded, neat, and fresh.

In an article published by Preno (2022)

entitled, “Hotel Housekeeping: Tips & Tricks for

Cleaning Hotel Rooms,” another set of techniques and

methods were presented in order to reduce the time

of cleaning among housekeeping staff during room

turnover. The article acknowledges that the job is

truthfully challenging and pressuring, as it

requires fast service while delivering it with

quality. It suggests the “Sort, set in order, Shine,

Standardise, and Sustain” method in housekeeping and

room turnover. According to the article, sorting

through everything and getting rid of anything

unnecessary is the first step. This will assist to

simplify the workplace and make it simpler to find

stuff. It's time to put everything in order once

everything has been sorted. This entails arranging

everything in a way that can be discovered and

utilized with ease and in its right location.

Shining or cleaning the area comes next. The

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

workspace will become more aesthetically pleasing

and welcoming as a result. At this stage, it's

important to sanitize the entire room and make the

bed correctly.

The area must be standardized as the fourth

stage. In order for everyone to know how to behave

and where stuff is intended to go, this entails

developing an unified system for just how things are

conducted. It is essential that all of the visitors'

possessions were arranged and stowed correctly at

this stage. The system's maintenance is the final

phase. This entails regularly ensuring that the

workspace is organized and tidy. Cleaning should be

done in a consistent and orderly manner, as will be

demonstrated shortly.

An article published by Gilfedder (2022)

entitled, “How a People-First Approach to Training

Reduces Hotel Turnover,” discussed one method that

is focused on training hotel housekeeping staff in

order to reduce the time of room turnover as well as

keeping the quality of their service. According to

the article, in the process of creating a training

system, hotels frequently put performance first.

Well defined and quantifiable goals for growing

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

knowledge, abilities, and aptitude should be part of

a well-designed training program. For instance,

training can speed up the front desk's reaction to

visitors and cut down on the amount of time it takes

cleaning to prepare a room.

The people-approach is a training plan that

focuses more on the capabilities of the housekeeping

staff than the measures and activities they are

expected to do. According to the article, this kind

of training approach is more effective than the

first mentioned one since this focuses on the

strengths and weaknesses of each employee, thus,

determining their personal needs that may help them

in their work performance. And most importantly, it

keeps the staff feeling appreciated and develops a

sense of loyalty to their job and employer.

Local Studies

Based on the study of Lee & Hsu, (2015) One

such strategy is the use of technology, such as

electronic housekeeping systems. These systems can

help streamline the housekeeping process, reducing

the time required for tasks and improving

efficiency. Further, training and development

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

programs can also be implemented to improve the

efficiency of housekeeping staff. These programs can

provide staff with the necessary skills and

knowledge to perform their tasks more efficiently

and effectively. The efficiency of hotel

housekeeping staff has a direct impact on the room

turnover rate and guest satisfaction. The use of

training and development programs can be implemented

to improve the efficiency of housekeeping staff.

These strategies can help hotels improve their

operations and provide a better guest experience.

Based on Ms. Pallavi Subhash Chaudhari (2021)

The purpose of their research is to determine the

hotel services qualities. There are a number of

models used in the hotel sector to gauge the level

of service and satisfaction provided to guests.

However, servqual, holserv, and the lodging quality

index are three of the most widely used and

comprehensive models in the research. As a

consequence, two of the four initial structures were

shown to have an impact on customer satisfaction

directly. Understanding and Competency was shown to

have a direct impact on customer satisfaction in the

research. The reliability, responsiveness,

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

understanding, and competence comprised the final

model's four components, all of which had a direct

impact on customer satisfaction. When it comes to

providing cleaning services, luxury hotel management

must appreciate the importance of "Competency" and

"Understanding" and teach their staff in order to do

it effectively, politely, and anticipatorily.

According to Grayfield T. Badjao (2019)

Housekeeping standard practices are vital to the

hospitality industry because they promote and guide

the performance of the room attendants. It is an

evaluation tool for the management and employees to

ensure efficiency and proficiency during their work.

Housekeeping standard practices are also used to

provide a framework for developing quality

competency checklists or proficiency evaluations for

a specific housekeeping manager or supervisor for

the development of their attendants. These norms may

be used as a comparison tool to evaluate the

housekeeping staff's performance if the housekeeping

manager or supervisor suspects poor performance,

unsafe work habits and non-adherence to the

organizational policies and widely- accepted

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

housekeeping guidelines. The findings will be the

basis for corrective action to avoid deviation

between the housekeeping standard practices and the

actual performance of the room attendants. The

housekeeping department is one of the departments in

the hotel organization whose primary responsibility

is to keep the hotel area clean and tidy. The

success and credibility of the hotels' business

depend mainly on their quality standard practices

and competent professionals who performed the tasks

as mentioned above. One of the motivating factors to

have top quality service is dedication, passion, and

commitment among its housekeeping staff. The team

succeeds in building and maintaining the right image

and reputation of the hotel by providing excellent

and quality service through standard practices.

Foreign Studies

According to Brush, (2022) The cleaning

Standard Operating Procedure (SOP) is defined as

follows a set of written instructions that specifies

the step-by- step procedure for performing a routine

action correctly. To ensure that the company stays

consistent and in accordance with industry

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

legislation and business standards, SOPs should be

followed in the same manner every occasion. In

details, the SOP includes a series of checklists

that housekeepers may use to log the phases of the

cleaning procedure as they move through each room,

according to the newspaper. The SOP also is a

written work method that assures housekeepers do

jobs in a certain order for efficiency and safety.

According to Tra, (2020) This shows that in the

hospitality industry, it is essential to sell great

service to customers. The only way to deliver the

service is through employees. Treating them well is

an indirect approach to treating customers well.

Hotel housekeeping is a physically tough and

tiresome work, it demands various tasks and

responsibility from the workers. It is even more

essential to create their motivation and

satisfaction as well as express the recognition

towards their great effort at work. Subsequently,

workplace attitude has great impact on all

individuals in the hotel, from the staff to the

customers as well as the employer. Every worker with

the proper attitude creates the positive workplace

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

environment which brings out certain benefits such

as enhancing productivity, improving worker

motivation and morale.

The study conducted by Edghiem and Mouzughi

(2018) some of the advantages of the direct method,

analyzing the case of a hotel that follows a

sequence of 20 steps to clean rooms: it enables

better control and efficiency, it is easier to

estimate the time spent on each step and identify

the weakest areas of performance, and it is possible

to control the quality of the cleaning. Regarding

the factors that determine cleaning time, the

variables that have been analyzed in the literature

can be divided into two groups: those related to the

task, such as the condition that the room is in or

the way that the hotel organizes the activity, and

those related to the attributes or characteristics

of the cleaning employees. The purpose of this is to

study hotel room cleaning time and analyze the main

variables that determine the time required. Room

cleaning is the responsibility of the hotel’s

housekeeping department and numerous empirical

studies have proven the major importance of this

department for customer satisfaction and perceived

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

quality.

Synthesis

The review of related literature and studies

provides information that will support the study.

According to Grayfield T. Badjao (2019), the

hospitality serves as one of the significant aspects

in the industry since it promotes and guides the

performance of the room attendants. In relation to

the standard practices stated by Grayfield T. Badjao

(2019) on the introductory part, the literatures

published by various researchers named Brush (2022)

and Edghiem and Mouzughi (2018) and the article

Flexkeeping (2022) tries to correlate it to the

procedures that housekeepers should abide by from

the basic standards of knocking the door before

entering the room, to the primary instruction

through the cleaning Standard Operating Procedure

(SOP) explicated by Brush (2022) and its edge of

adhering the appropriate sequence of 20 steps to

clean room to further ensure that the company truly

stays consistent.

Apart from the procedures, RubberMaid (2020),

Gilfedder (2022) and Lee and Hsu (2015) conferred

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

about the vitality of time to lessen the hotel

turnovers; thereby, they provide process to obtain

it effectively. By that, hotels may grant an

outstanding rate by the guests just like how the

hotels in Ilocos Sur rated from the literature of

Joanna Marie Tuzon-Guarin (2016) as excellent based

on their performance.

Furthermore, aside from the standard practices

and procedures elucidated above, Preno (2022) and

Ms. Pallavi Subhash Chaudhari (2021) accumulated

some overviews with regard to strategies, methods

and/or tips in marketing to acquire the satisfaction

of the guests in hotels which on the study of

Chaudhari (2021), models are being used to directly

gauge the level of service that the hotel is

offering.

To encapsulate the gathered literatures and

studies above, Tra (2020) and Sarika Joshi (2016)

expounded the duties of housekeepers or workers as

it is the primary way to deliver the services that

employees are abiding to. Still, reciprocating is

necessary as they aspire for a proper treatment

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

given the actuality of it is a job which is indeed a

physically demanding as per Sarika Joshi (2016).

CHAPTER 3

Methodology

This chapter presents the methods and

procedures followed to obtain the objective of the

study. This includes the description of research

design, population and sampling, respondents of the

study, research instrument, data gathering

procedures, and statistical treatment of data.

Research Design
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

The research method that will use in this study

is quantitative research. According to Bhandari

(2020), quantitative research is defined as the

process of collecting and analyzing numerical data.

It can be used to find patterns and averages, make

predictions, test casual relationships, and

generalize results to wider populations.

The research design that is use in this study

is a descriptive research design. According to

Martyn Shuttleworth, descriptive research design is

a scientific method which involves observing and

describing the behaviour of a subject without

influencing it in any way. Many scientific

disciplines, especially social science and

psychology, use this method to obtain a general

overview of the subject. This research method and

design are appropriate in this study because the

researchers wanted to know about the efficiency of

hotel housekeeping staff on room turnover.

Population and Sampling

The researchers aim to make use of purposive

sampling as a form of selection to gather the

important things that can help the study. As stated

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

by Parvathi Vijayamohan, purposive sampling is

selecting samples from the overall sample size based

on the judgement of the survey or researchers. In

this study, the researchers will select 5 hotels

that are in Tagaytay City, with a total population

of 323 hotels.

Respondents of the Study

The respondents of the study are the hotel

housekeeping staff of selected hotels in Tagaytay

City. The researchers will take 100 participants to

answer the survey questionnaires.

Research Instrument

In this study, the researchers will use the

survey questionnaire. The survey questionnaire is a

set of orderly arranged questions carefully

prepared to answer by a group of people designed to

collect facts and information.

Data Gathering Procedure

The following are the step-by-step techniques

on how the researchers obtained the study data on

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

the “Efficiency of Hotel Housekeeping Staff on Room

Turnover in Selected Hotels in Tagaytay City: Basis

for Improvement”

1. Selecting the Respondents

The selected respondents are hotel staff

members at the hotels in Tagaytay City. The

researchers' needs assessment survey, which they

utilized in their recommendation of, served as the

foundation for choosing respondents for “Efficiency

of Hotel Housekeeping Staff on Room Turnover in

Selected Hotels in Tagaytay City: Basis for

Improvement”.

2. Getting approval to carry out the study

In order to conduct the proposed study when and

where it would be most convenient for the

participants, the researchers requested permission

from the chosen staff and guest.

3. Conducting the survey

The participants were instructed on the nature

of the questions and how to respond. The

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

participants were given adequate time to think about

the replies. If necessary, researchers are

anticipating participants' inquiries. Each

participant is free to express their thoughts and

emotions in their response.

4. Analyzing the data

The researchers assembled and examined the data

they had gathered. The information acquired through

the community needs assessment was examined by the

researchers.

5. Compiling data and making conclusion

The researchers generated a table for the data

containing the participant responses after assessing

the data they had gathered. The researchers use data

analysis to create conclusions and suggestions that

are in line with the findings of the study of

“Efficiency of Hotel Housekeeping Staff on Room

Turnover in Selected Hotels in Tagaytay City: Basis

for Improvement”.

Statistical Treatment of Data

In general, a percentage frequency distribution

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE AND TECHNOLOGY
CAVITE CAMPUS
General Mariano Alvarez, Cavite

is a graph that shows the percentage of observations

for each data point or set of data points. It is a

popular way to express the relative frequency of

survey results and other data. Bar graphs, pie

charts and tables are frequently used to represent

percentage frequency distributions.

Formula:

P=f/n x 100

P = percentage

F = frequency/respondents

N = total number of frequencies