Republic of the Philippines

North Eastern Mindanao State University

CAGWAIT CAMPUS
Cagwait, Surigao del Sur 8300
Telefax No. 086-214-4221
www.nemsu.edu.ph

OUTCOMES-BASED COURSE SYLLABUS IN

HOUSEKEEPING OPERATIONS (HMPE 2)

2nd Semester, A.Y. 2022 – 2023

PHILOSOPHY

NEMSU believes that higher education is an instrument for the improvement of life through democratized access to quality education in the development
of a well-rounded person.

VISION
A transformative leading University in Asia and the Pacific.

MISSION
NEMSU shall provide competency-based higher education training through transformative instruction, relevant research, sustainable extension and
production responsive to local, regional and global trends.
1. Produce competent and skilled graduates prepared for gainful employment;
2. Develop graduates who shall not only foster economic progress but also care for the environment, adhere to positive value system, and preserve
cultural heritage;
3. Engage in high-impact research for instruction and develop technology for food security and renewable energy;
4. Collaborate with government and non-government agencies to help improve the lives of the marginalized groups; and
5. Promote cooperation/partnership among regional, national, and ASEAN institutions in Higher Education.

HMPE2-Housekeeping Operations 1 FM-CURR-001/Rev002/01.26.2023

CORE VALUES
Competence
A combination of observable and measurable knowledge, skills, abilities, and personal attributes that contribute to enhance SDSSU
employee and student performance and ultimately result in organizational success.
Accountability
Responsibility for own actions, decisions and commitment to accomplish work in an ethical, efficient, cost-effective and transparent manner
manifesting the value of sound stewardship in the wise use of resources for common good.
Responsiveness
A prompt action, consistent communication, quality information, and a focus on providing a superior experience to stakeholders.
Excellence
The quality spectrum at exceptional levels demonstrated by learning outcomes and the development of shared culture of quality consistent
with the vision, mission and goals of University.
Service
Dedication for a continuous improvement of services, stakeholder’s relationships and partnership which stresses interdependence and
collaboration for a sustainable success of clients and their communities in helping build a just, peaceful, stable and progressive Filipino
nation.

NEMSU CARES…
These core values are not descriptions of the work we do, nor the strategies we employ to accomplish our University vision. They are
the core values that underlie our works and interactions as we internalize responsibilities to fulfil our mission. They are the basic elements of
how we go about our work and how we deal with stakeholders, molds students to become competent, innovative, globally competitive and
service-oriented.

PROGRAM GOALS:
The College of Business and Management is committed to:
1. Deliver relevant, interactive and experimental business education with academic standards by academically qualified faculty.
2. Continually involve research activities which enhance the quality of instruction and contribute to the literature of business.
3. Provide linkages and opportunities for the involvement of the faculty and students with business community.
4. Develop a sense of social citizenship, ethical behavior and respect for diversity.

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 5. Develop among students a pioneering spirit to establish trends in their respective fields and to contribute right solutions and activities which
enhance the economic vitality of the region and country.

PROGRAM INTENDED LEARNING OUTCOMES:

A graduate of BS in Hospitality Management should be able to but not limited to:

1. Produce food products and services complying with enterprise standards.
2. Apply management skills in F and B service and operations.
3. Perform and provide full guest cycle services for front office.
4. Perform and maintain various housekeeping services for guest and facility operations.
5. Plan and implement a risk management program to provide a safe and secure workplace.
6. Provide food and beverage service and manage the operation seamlessly based on industry standards.

COURSE CODE: HMPE 2

COURSE DESCRIPTIVE TITLE: Housekeeping Operations
COURSE PRE-REQUISITE: HPC 2

CREDIT UNITS: 3 Units

NO. OF HOURS: 54 hours

COURSE DESCRIPTION :This course presents a systematic approach to managing housekeeping operations and provides a thorough overview, from
the big picture of maintaining a quality staff, planning, and organizing, to the technical details of cleaning each area of a hospitality facility.

COURSE LEARNING OUTCOMES:

Knowledge
1. Explain the difference between institutional housekeeping and domestic housekeeping.
2. Identify and describe the basic functions of each personnel in housekeeping department
3.Identify common problems related to housekeeping services
4.Identify the different types of linens,pillows and bed sheets
HMPE2-Housekeeping Operations 3 FM-CURR-001/Rev002/01.26.2023
5. Identify and explain the different types ans uses of cleaning tools, materials, and equipment for room servicing
6. Explain the wash cycle and its importance
7. Discuss on how to deal with intoxicated customers in line with industry practice.

Skills
1. Demonstrate the Two-knock, three announcement rule
2. Demonstrate proper handling of guest request in housekeeping and following the hotel safety and security standard
3. Demonstrate the procedures in Turn down service, Making up beds- Traditional & Duvet and procedures in Cleaning the toilet
4. Perform proper handling of trolleys and other equipment
5. Perform packing,unpacking,storing and preparing of guest’s luggage
6. Perform laundry methods accordingly

Values
1. Appreciate the importance of housekeeping department in a hotel
2. Appreciate the importance of cleanliness in a hotel
Detailed Course Syllabus Matrix

Time Course Learning Outcomes Topics/Content Instructional Methodology Assessment Remarks

Frame
Present and discuss the
Philosophy, VMGO, Core
Values, and Quality Policy of the
University
Philosophy, Vision, Mission,
and Core Values, and
Quality Policy of the Remote lecture through online
University platform

Recite the university VMGO and Program Goals and

Week 1 Quality Policy Oral recitation with
Outcomes
Recorded video/ audio/ Digital rubric
University Retention Policies Lecture notes
Present and explain the Course Outline for the
University Retention Policies semester

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 I. Introduction to Group Discussions, Hands – on Exercises and Activities
 Explain the difference Housekeeping activities and Role Play
between institutional
housekeeping in a
commercial lodging
establishment and domestic
housekeeping done at home.
Hands – on Activities Procedural Exercises
 Describe the scope of the
Institutional housekeeping-
what is covered for
housekeeping maintenance

 Draw an organizational set up

of the Housekeeping
Week 2-4 Department for small and
medium sized establishment. Classroom discussion and Demonstration and
Demonstration Quizzes
 Identify the standards of
indicators of a good
housekeeping

 Discuss implementing Hotel

codes, rules and regulation

 Explain the different skills that

a good housekeeper must
posses such as t
Interpersonal and
Intrapersonal Skills

PRELIM EXAMINATION

 Identify and describe the I. Providing Housekeeping

basic functions of each Services to Guests
personnel in the
Week 5-7

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 housekeeping department Classroom discussion and Exercises and Activities
 Enumerate the bedroom and Demonstration
bathroom amenities offered in
a hotel
 Distinguish procedures in
conducting room check, turn Procedural Exercises
Discussion and Role Play
down service, and making up
beds
 Describe and explain the use
of different types of
Demonstration and
housekeeping and front office Hands – on Activities
Quizzes
forms
 Practice / demonstrate proper
Handling of clients queries Laboratory Demonstration Procedural
 Identify common problem Demonstration
related to housekeeping
services

 Set trolley or caddy with III. Preparing Rooms for

cleaning materials properly, Guest Dramatization (Role Play) Open – Ended/Essay
according to needs and Questions
institutional standards
 Identify important Demonstration
terminologies used in Hands – on Activities
housekeeping such as room
status, door,signs,guest’s
type, and guest
Week 8-10
 Follow standard in operating
procedures in institutional
cleaning

MIDTERM EXAMINATION

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  Demonstrate two knock Three
announcement rule
 Distinguish procedures in
Week 11-13 conducting room check
 Discuss SOP on lost and
Found Items
 Identify different types of
linens, pillows, and
bedsheets used in Making
up beds
 Follow proper procedures in
Week 14-16
Making up Beds (Traditional
& Duvet)
 Follow proper procedure in
conducting turndown service
PRE-FINAL EXAMINATION
 Process laundry items
 Package and store laundry
Week 17 items
 Determine the level of
intoxication
Week 18
 Apply appropriate procedure
Comply with legislation
FINAL EXAMINATION
COURSE REFERENCES:
HMPE2-Housekeeping Operations
Laboratory Demonstration Procedural
IV. Conducting Room Demonstration
Check
Hands – on Activities
Demonstration
Laboratory Demonstration Procedural
Demonstration
V. Preparing beds for
Guest Hands – on Activities
Demonstration
Laboratory Demonstration Procedural
Demonstration
VII. Laundering of Lenin
and Guest Clothes Hands – on Activities
Demonstration
Laboratory Demonstration Procedural
Demonstration
VIII. Dealing with
intoxicated Guests Hands – on Activities
Demonstration
7 FM-CURR-001/Rev002/01.26.2023
1. Urbiztondo and Basbas (2019). Housekeeping K12.Rex Bookstore: Manila Philippines.
2. Roldan and Crespo (2019). Housekeeping Management.AIMS Skills & System Upgrading Services Co.:Paranaque City, Metro Manila. Philippines.
3. Osorno and Bajao (2019). Housekeeping Operations.Wiseman’s books Trading, Inc.:Philippines.
4. 3G E-learning (2017). Housekeeping Operations.3G-learning LLC: USA.
5. 3G E-learning (2016). Housekeeping Advance. 3G-learning FZ LLC: UAE.
6. 3G E-learning (2019). Housekeeping and Laundry Operations. 3G-learning LLC: USA.
7. Cayloa, V. (2018). Front Office Services. Cengage Learning: USA.
8. Hudges, J. (2020). A Visual Reference to Front Office Management. Wilford Press: New York.
9. Medina, R. (2019). Front Office Management. Rex Bookstore, Inc.: Philippines.
10. Tutorialpoint (2016). Hotel Housekeeping. Retrieved on November 3,2021 from
https://www.tutorialspoint.com/hotel_housekeeping/hotel_housekeeping_tutorial.pdf
11. Jones and Harrah (2005).Professional Management of Housekeeping Operations. Retrieved on November 3,2021 from https://pdfroom.com/books/professional-
management-of-housekeeping-operations-5th-edition/X623z3Qrg4Z

GRADING SYSTEM:

Class Standing.…………………………………...30%
 Attendance……………………5%
 Quizzes………………………15%
 Assignment…………………..5%
 Class Participation……………5%

Examination………………………………………30%
Requirements……………………………………..40%
 Hands-on Activities………..15%
 Project……………………...25%
Total 100%

Date of Revision : 2nd Semester-January 23,2023

Date of Effectivity :

HMPE2-Housekeeping Operations 8 FM-CURR-001/Rev002/01.26.2023

Prepared by: Content Noted:

ROSELLE B. BRILLANTES JOHANNES V. GLORIA, MBA

Instructor Program Coordinator
Date:_________________ Date:____________________

Reviewed by:

JEOZER S. AZON, Ph. D.

Assistant Campus Director

Date:______________________

Recommending Approval:

RAMEL D. TOMAQUIN, Ph.D., DPA

Dean
Date:______________________

Approved by:

MARIA LADY SOL A. SUAZO, PhD

Vice President for Academic Affairs

Date: ______________________

HMPE2-Housekeeping Operations 9 FM-CURR-001/Rev002/01.26.2023