QUIRINO STATE UNIVERSITY

ARA - Instruction

AN OUTCOMES-BASED COURSE SYLLABUS

In

Mgt. 4
Total Quality Management

Second Semester
Academic Year 2018-2019

Submitted by:

JEFFERSON N. CURAMMENG, MSHM

Subject Instructor

QSU-INS-F002
Rev. 00 (Feb. 11, 2019)
 QUIRINO STATE UNIVERSITY
ARA - Instruction

Course Number Mgt. 4

QSU-INS-F002
Rev. 00 (Feb. 11, 2019)
 QUIRINO STATE UNIVERSITY
ARA - Instruction

Course Title Total Quality Management

Course Description This course will provide the students with the underlying principles and techniques of Total Quality
Management with emphasis on their application to technical organization. Discussed the emerging tendencies
toward global competitiveness, understand different perspective on quality into product and service describe the
importance of developing a strategic plan for total quality management.
Course Credit Three (3) units
Contact Hours Three (3) Hours / Week
Prerequisite None
Educational Mandate VISION: QSU as the leading center for academic and technological excellence and prime catalyst for a
progressive and sustainable Quirino Province and Southern Cagayan Valley
MISSION: Develop competent and morally upright professionals and generate appropriate knowledge and
technologies to meet the needs of Quirino Province and southern Cagayan Valley
GOALS OF THE COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
1. Production of academically competent, morally upright individuals with entrepreneurial skills;
2. Development of sustainable community-based livelihood;
3. Strong partnership with hospitality and food industry
OBJECTIVES OF THE BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
1. To provide broad academic and technological background to prepare students for managing the
challenges or living and working in a diverse global society
2. To provide students intensive training and wider exposure to a variety of relevant activities to develop
desirable ethics and entrepreneurial skills making them confident to assume managerial/leadership
roles in their respective fields of specialization;
3. To raise manpower technical capability of the institute to generate viable livelihood technologies;
4. To strengthen the function- based technical support and facilities for the promotion of sustainable
community-based technologies; and
5. To establish linkages with hospitality and food service providers for resources sharing the greater
Opportunities for more collaborative endeavors.
PROGRAM EDUCATIONAL OBJECTIVES
Graduates of the BSHM are professionals who:
1. Are able to perform work activities effectively to the standards expected in the operation required in the
Tourism Industry/ hospitality sector. (COGNITIVE)
2. Undertake task, functions, duties and activities in the operation of the hotels, restaurants, travel,
government and non-government agencies in accordance with the competency standards.
(PSYCHOMOTOR/SKILLS)

QSU-INS-F002
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 QUIRINO STATE UNIVERSITY
ARA - Instruction
Program Outcomes
Course Objectives/Learning
Outcomes
Faculty Information
Grading System
Materials/Equipment
Learning Resources
QSU-INS-F002
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3. Are able to analyse situations, identify problems, formulates solutions and implements corrective and/ or
mitigating measures and action. (AFFECTIVE/VALUES)
A graduate of BS in Hospitality Management should be able to but not limited to: (CMO 62 series of 2017 sec.
6.5)
1. Produce food products and services complying with enterprise standards;
2. Apply management skills in Food & Beverage service and operations.
3. Perform and provide full guest cycle services for front office
4. Perform and maintain various housekeeping services for guest and facility operations.
5. Plan and implement a risk management program to provide a safe and secure workplace.
6. Provide food & beverage service and manage the operation seamlessly based on industry standards.
At the end of the semester, the students should be able:
1. get oriented with the subject background and the mandates of the university;
2. gain a clear understanding on the primary elements, core concepts and benefits of total quality
management;
3. compare and contrast the different dimensions of product and service quality;
4. recognize the contributions of quality gurus in quality management;
5. apply the 5s in everyday life;
6. apply planning tools in quality management;
7. Demonstrate effective customer service.
Name of Faculty: JEFFERSON N. CURAMMENG
Academic Rank: INSTRUCTOR 1
Designations: CHIM SECRETRAY, BSHM 4 ADVISER, LA MODA ADVISER
Contact Number: 09175591607
Email Address: jefferson.curammeng@qsu.edu.ph
Consultation Time: FRIDAY, 1:00-3:00PM
Examination (Midterm and Final Term) 40%
Quizzes (Including written outputs) 30%
Recitation (Class participation, individual and group) 10%
Requirement 10%
Assignment and Attendance 10%
TOTAL 100%
LCD Projector, slides, laptop computer
Serrano, Angelita Ong C. Total Quality Management. Unlimited Books Library Services & Publishing Inc. 2016
 QUIRINO STATE UNIVERSITY
ARA - Instruction

Evans, James R. Total Quality Management, 9th ed.2014

Ho, Samuel K. T Q M: an integrated approach 2002
Goetch, David L. Quality Management: introduction to total quality management for production, processing and
services, 3rd ed. 2000
Besterfield, Dale H. Total Quality Management 1999
Classroom Policies 1. Be present every meeting.
2. Wear proper dress and identification cards.
3. Be obedient with the instructions of the teacher, and in his absence, the beadle.
4. Submit assignments and requirements on time.
5. Participate actively in class interactions and activities.
6. Be updated with the class Facebook page.
7. Excuse letters (if any) should be sent via teacher’s email.
8. Be original, do not plagiarize.
9. Follow formatting standards of the class.
10.Respect others if you want to be respected.

LEARNING PLAN

Course
Program Assessment Learning
Objective/Learning Learning Content Resources
Competency Task Experience
Outcome
Demonstrate Get oriented with the Graded I. Classroom orientation Buzz Session Chalk board
proficiency in oral subject background and Recitation 1. Discussion of the educational Brainstorming poster
and written the mandates of the mandates
communication. university. 2. Leveling of expectations
3. Introduction to the course

Possess broad gain a clear Performance II. Introduction Round table Computer

QSU-INS-F002
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 QUIRINO STATE UNIVERSITY
ARA - Instruction

understanding on the evaluation 1. Defining Quality Discussion LCD projector

knowledge of primary elements, core using rubrics 2. Types and Level of Quality Debates Rubrics
language and concepts and benefits of 3. Defining Total Quality Management
literature for total quality 4. Primary Elements of TQM
effective learning. management 5. Core Concepts and Benefits of TQM
6. Traditional Management to TQM
Use English as a compare and contrast Performance III. Strategic Dimensions of Quality Group Computer
global language in a the different dimensions evaluation 1. Dimensions of Product Quality Workshops LD Projector
multilingual context of product and service using rubrics 2. Dimensions of Service Quality Individual writing Activity sheets
as applies in applies quality Worksheets
to the teaching of Objective test Manila paper
language and using activity Pentel pens
literature sheets Rubrics
Use technology in recognize the Posting outputs IV. Gurus of Total Quality Management Individual writing Computers
facilitating language contributions of quality in the class 1. Quality gurus in quality management Group Gadgets for
learning and gurus in quality facebook page 2. Contributions of quality gurus interactions internet surfing
teaching. management and coming up 3. Kaizen: Concepts and Systems
with individual
comments
Inspire students apply the 5s in everyday Processing of V. Good Housekeeping and TQM Group activity Computer
and colleagues to life; outputs Implementation Cooperative LD Projector
lead relevant and 1. The 5s System Learning Activity sheets
transformative Journal writing 2. Phases in TQM implementation Field Trip Worksheets
changes to improve 3. The Barriers to TQM implementation Manila paper
learning and Pentel pens
teaching language Rubrics
and literature

Show competence Apply planning tools in Processing of VI. TQM and Planning Tools Individual writing Computer
in employing quality management outputs 1. Cause and Effect/Fishbone Diagram Buzz session LCD projector
innovative language and demonstrate through group 2. quality tools for planning Brainstorming Rubrics
and literature effective customer critiquing Customer value strategy
teaching service. 3. customer satisfaction methods
approaches, 4. approaches of customer satisfaction

QSU-INS-F002
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 QUIRINO STATE UNIVERSITY
ARA - Instruction

5. Malcolm Baldrige and International

methodologies, and Organization for Standardization (ISO)
strategies
Display skills and Posting of Facilitate one school event/activity Researching Sample School
abilities to be a outputs at the (HTM Week) Benchmarking papers
reflective and class facebook from winning Manila papers
research-oriented page for school papers Pentel pens
language and comments by
literature teacher. others

COURSE OUTLINE (Instructor’s copy)

Week Topic
Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7 PRELIMINARY EXAMINATION
Week 8
Week 9
Week 10
Week 11
Week 12
Week 13 MIDTERM EXAMINATION
Week 14
Week 15
Week 16
Week 17
Week 18 FINAL EXAMINATION

QSU-INS-F002
Rev. 00 (Feb. 11, 2019)
 QUIRINO STATE UNIVERSITY
ARA - Instruction

Prepared by:

JEFFERSON N. CURAMMENG, MSHM

(Position of Instructor)
Checked by: Verified by:

MARICEL B. BARROGA, MSHM (NAME & SIGNATURE)

Subject Area Coordinator Chairperson, BSHM Program

Noted:

(NAME & SIGNATURE OF DEAN)

Dean, College of Teacher Education

LEARNING CONTRACT

We acknowledge that this syllabus is a learning contract which serves as a guide in the implementation of the teaching-learning processes.
It is a document that serves as the blueprint of the overall course of endeavors and a binding agent that manifests our full commitment to
cooperate participate well in all our instructional activities.

QSU-INS-F002
Rev. 00 (Feb. 11, 2019)
 QUIRINO STATE UNIVERSITY
ARA - Instruction

We affix our signatures to signify our wholehearted intention to cooperate this ______ day of _________________, ___________, at the
College of __________________________________, this University.

SIGNATURE OVER PRINTED NAME OF STUDENT SIGNATURE OVER PRINTED NAME OF INSTRUCTOR

_______________________ Semester, Academic Year _______________________________

Course Number ( Course Title)
COURSE OUTLINE (Student’s copy)
WEEK TOPIC
Week 1
Week 2
Week 3
Week 4

QSU-INS-F002
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 QUIRINO STATE UNIVERSITY
ARA - Instruction

Week 5
Week 6
Week 7 PRELIMINARY EXAMINATION
Week 8
Week 9
Week 10
Week 11
Week 12
Week 13 MIDTERM EXAMINATION
Week 14
Week 15
Week 16
Week 17
Week 18 FINAL EXAMINATION

Prepared by:

(NAME & SIGNATURE)

(Position of Instructor)
Checked by: Verified by:

(NAME & SIGNATURE) (NAME & SIGNATURE)

Subject Area Coordinator Chairperson, BSED Program

Noted:

(NAME & SIGNATURE OF DEAN)

Dean, College of Teacher Education

QSU-INS-F002
Rev. 00 (Feb. 11, 2019)
 QUIRINO STATE UNIVERSITY
ARA - Instruction

LEARNING CONTRACT

We acknowledge that this syllabus is a learning contract which serves as a guide in the implementation of the teaching-learning processes.
It is a document that serves as the blueprint of the overall course of endeavors and a binding agent that manifests our full commitment to
cooperate participate well in all our instructional activities.

We affix our signatures to signify our wholehearted intention to cooperate this ______ day of _________________, ___________, at the College of
__________________________________, this University.

SIGNATURE OVER PRINTED NAME OF STUDENT SIGNATURE OVER PRINTED NAME OF INSTRUCTOR

QSU-INS-F002
Rev. 00 (Feb. 11, 2019)