Republic of the Philippines

CAMARINES SUR POLYTECHNIC COLLEGES

Nabua, Camarines Sur
CSPC-F-COL-13C
CSPC QUALITY AND ENVIRONMENTAL POLICY

CSPC commits to provide the highest standards in total

customer satisfaction in accord with legal and other requirements to satisfy
current and future needs of clients and stakeholders; uphold good
College of Business Management
governance conditions; and sustain the integrity of the environment and its
resources through continual improvement of its quality and environmental SYLLABUS
management system.
IN
VISION MULTICULTURAL DIVERSITY IN WORKPLACE FOR THE TOURISM PROFESSIONAL
Polytechnic education at its best for the Bicolanos.
2ND Semester, S/Y 2020-2021
MISSION

Transforming lives to be free of poverty by creating a better I. COURSE CODE : THC 119
future through world class polytechnic education and technological
innovation.
GOALS AND OBJECTIVES II. COURSE : BSTM 3
1. Produce professionally competent graduates who are
responsible Filipino and global citizens by providing quality teaching and III. CREDIT UNITS : 3 Units (3 units lecture)
learning environment;
2. Address regional and national science and technology
concerns by institutionalizing and integrating research-based programs in IV. HOURS PER WEEK : 6 hours (3 hours lecture)
all Colleges;
3. Improve the quality of lives through the conduct of demand-
driven and research-based extension services; and V. PRE-REQUISITE : THC 118 – Professional Development and Applied Ethics
4. Strive for optimal performance by sustaining good governance
conditions and sound management of the College’s resources.
VI. COURSE DESCRIPTION : This course describes the skills, knowledge and performance outcomes required to
CORE VALUES manage multicultural diversity in workplace that covers organizations diversity policy, encouraging diversity within
CSPC shall pursue its mission and vision with fervor steered by
the values that have driven this institution over the years. Our services, our work teams and upholding the benefits of a diverse workplace it should also develop the ability to communicate
products and our acts shall constantly reflect these nine organizational
values:
Creativity Character
with people from a range of social and cultural groups with respect and sensitivity, and to address cross - cultural
Service-orientation Altruism
Passion Responsibility misunderstanding if it arises. The end goal is for the student to be equipped with social awareness and diverse
Collaboration Excellence
Stewardship understanding when serving customers and working with colleagues.
CME GOAL

The College of Management and Entrepreneurship (CME) aims to

become the premier producer of highly competitive graduates in Office
Administration, Food Service Management, Entrepreneurial Management,
Tourism Management and Master in Business Management possessing
knowledge, skills and desired values who are responsive in the delivery of
quality service in government and private employment needs of Bicol and to
the world at large.

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 Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C
VII. PROGRAM EDUCATIONAL OBJECTIVES:

1. Graduates are able to analyze and assess tourism management situations in order to demonstrate appropriate professional appearance to the tourism
industry.

2. Graduates can apply the concepts and skills necessary to achieve guest’s satisfaction in hospitality and tourism industry.

3. Graduates are globally competitive and hold managerial position in the tourism establishments.

VIII. PROGRAM OUTCOMES:

Upon graduation, the graduates of the program shall have the ability to:

a. Plan, implement and monitor tours and sales activities.

b. Research, plan, and conduct various tour guiding activities.
c. Develop appropriate marketing programs and arrange the required travel services.
d. Plan/organize, implement and evaluate MICE activities.
e. Plan, develop and evaluate tourism sites and attractions.

IX. COURSE OBJECTIVES:

By the end of this course, the students will be able to:

a. To provide a conceptual overview and a systematic study of MICE programming, management, marketing, and practical applications and all the
skills and knowledge necessary in case they would like to become a MICE professionals.
b. To foster professionalism in MICE Management, covering the knowledgebase, theory, methodologies and ethics.
c. Carry out a class-organized event project (a family event or webinar).

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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C
X. COURSE CONTENT:

Performance Indicator Course Outcomes Course Topics Teaching Learning Assessment Time
Activities (TLAs) Methods Allotment/
Time Frame

Adapt and Practice the At the end of the orientation, the I. Orientation on: Synchronous Questioning 3 hours
VMGO of the College students are expected to:  Quality policy -online discussion
 VMGO’s of the College -individual activity
Cognitive  School Policies -reflections
 Identify the course title, o Attendance -video presentations
description, outline and o Values and Attitudes
expected output. o Classroom Management
Affective o Course Requirements Asynchronous
 Commit to the college quality -provide module
o Grading System
policy, VMGO’s of the college.
 Course title, description and
outline for the semester
Psychomotor
 Adapt the existing school
policies.
Develop student’s idea At the end of the discussion, the II. What is culture? Synchronous Questioning 3 hours
with regards to their students are expected to: 1. Learn the significance of -online discussion
understanding culture. the following to culture: -video presentations
Cognitive - beliefs and values
 Define culture. -geography Asynchronous
 Identify the elements of -language -provide module
culture that impacts the - law and politics -video presentation to
tourism professionals. -religion be sent in class GC
-social organization available to watch for
Psychomotor -technology. everyone reference
 Identify a specific application -forward power point

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 Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C
of the elements of culture presentation to use
locally and internationally during online
based on experience discussion via goggle
classroom
Develop student’s idea At the end of the discussion, the III. What are the key features Synchronous Graded 3 hours
with regards to the key students are expected to: of culture? -online discussion Recitation
features of culture.  learned
Cognitive  social Asynchronous
 Describe the key features  shared -use of module
of culture.  transmitted -forward power point
.  continuous presentation to use
Psychomotor  accumulative during online
 Discuss the roles of the discussion via goggle
 integrated
key features of culture. classroom
 changing
 Identify practices in their  Varies from society
community that are to society
culturally based.

Develop student’s idea At the end of the discussion, the IV. What is tourism and Synchronous Questioning 4 hours
with regards to tourism students are expected to: tourism professionals? -online discussion
and the tourism  Tourism Act. Of 2009
professional Cognitive  ASEAN Mutual Recognition Asynchronous
 Describe the qualifications Arrangement for Tourism -use of module
of TESDA and ASEAN Professionals 2012 -forward power point
MRA-TP. -primary and secondary presentation to use
 Identify jobs that interest labor divisions with job during online
the students. tittles discussion via goggle
-various labor divisions and classroom
qualifications in the CATC

Converse with the At the end of the discussion, the V. What is the LEARN to be Synchronous questioning 4 hours

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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C
students what is students are expected to: multicultural? -online discussion
multicultural diversity in  look and listen
tourism all about. Cognitive  empower Asynchronous
 Identify the factors to learn  acknowledge, adopt, adapt -use of module
how to be multicultural.  respect -video presentation to
 Explain the meaning of  nature be sent in class GC
multiculturalism. available to watch for
Psychomotor everyone reference
 Discuss the LEARN and how -forward power point
to be multicultural. presentation to use
during online
discussion via goggle
classroom

Develop student’s idea At the end of the discussion, the VI. Answer the different Synchronous Questioning 4 hours
with regards to the students are expected to: cases that are very common -online discussion
multicultural diversity in the tourism-related
among tourism-related Cognitive professions. Asynchronous
professions.  Identify the cultural  The Tourism Costumer -use of module
elements that were Travel Cycle -video presentation to
impacted in the different  The Tourism Professional be sent in class GC
scenarios in the tourism- and Balikbayans available to watch for
related professions.  Tourism Professionals in everyone reference
 Identify local and the Hotel -forward power point
international service  Crossing Industries for presentation to use
procedures. Tourism Professionals during online
discussion via goggle
Psychomotor classroom
 Create scenarios in the
different department of
different establish in the

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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C
tourism industry.
Converse with the At the end of the discussion, the VII. What are diversities? Synchronous Reflection paper 9 hours
students the types of students are expected to:  Simple -online discussion
diversities, its  Complex
challenges and the  Other diversities common Asynchronous
appropriate actions in Cognitive in the tourism profession -use of module
acknowledging  Identify the meaning and -forward power point
differences for tourism importance of types of Challenges with regards to presentation to use
professionals. diversities. cultural differences. during online
 Identify the appropriate action  Country of origin discussion via goggle
in acknowledging cultural  Language issues classroom
differences for tourism -forward power point
professionals. What are the appropriate presentation to use
actions in acknowledging during online
differences for tourism discussion via goggle
professionals through case classroom
studies:

 Nationalities and First

Impressions
 Working Together
 Is Personal Hygiene
Important
 A Tourism Nightmare
 Cultural Meeting Pot in the
Philippines
 What Can I say
 GAD and Inclusiveness
 Its more Fun in the
Philippines

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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C

Converse with the At the end of the discussion, the VIII. What are the ten ways Synchronous Provide a 6 hours
students the ways of students are expected to: tourism professionals -online discussion reflective journal
properly handling guests should handle costumer or by choosing a
or costumer diversities. Affective guests diversities. Asynchronous film that shows
 Identify the meaning and -use of module multiculturalism.
importance of each ways in 1. In everything, the first rule is -video presentation to
handling costumer or guests to always be professional in be sent in class GC
diversities. all your dealings with available to watch for
everyone. everyone reference
2. Know your job with passion. -forward power point
3. Learn how to be a good presentation to use
listener. during online
4. Go beyond the basic of discussion via goggle
being friendly. classroom
5. Be efficient.
6. Embrace all differences.
7. Understand to be
understood.
8. Become a walking
Wikipedia.
9. Observe the basic rules of
engagement.
10. Be yourself.
Develop student’s idea At the end of the discussion, the IX. What are the 10 ways Synchronous Questioning 4 hours
about handling students are expected to: tourism professionals -online discussion Assessment
multicultural peer should handle peer -individual activity
diversities. diversities: -reflections
 In the workplace and -video presentations
Cognitive among peers, the first rule

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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
 Identify how to handle peers
diversities easily.
 Identity the 10 ways tourism
professionals should handle
peer diversities.
Develops students idea At the end of the discussion, the
with the topic when your students are expected to:
superior is diverse
Cognitive
 Identify the rules to be guided
by to make your superior feel
at ease with you at work.
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is to always be yourself.
 Be a team player.
 Become an inspiration to
others.
 Engage your peers in
cultural diversity
discussions.
 Become a walking
Wikipedia.
 Find time for your peers,
even outside of work.
 Include short three minute
diversity quotes/learnings in
everyday meetings.
 Around the world in 12
months.
 Be discreet and sensitive.
 Celebrate each other’s
diversities
X. What are the rules to be
guided by to make your
superior feel at ease with
you at work?
 The boss is always right.
 Be very observant.
 Be inquisitive.
 Respect his diversity.
 Include your superior in all
multicultural diversity
activities and discussions.
Rev.2
CSPC-F-COL-13C
Asynchronous
-use of module
-video presentation to
be sent in class GC
available to watch for
everyone reference.
-forward power point
presentation to use
during online
discussion via goggle
classroom
Synchronous Questioning 4 hours
-online discussion Assessment
Reflection paper
Asynchronous
-use of module
-video presentation to
be sent in class GC
available to watch for
everyone reference
--forward power point
presentation to use
during online
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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C
discussion via goggle
classroom

Prepare the students on At the end of the discussion, the
how they can deal with students are expected to:
diversities in diverse
locations. Cognitive
 Explain the cultural diversities
in some countries.
X. What are the 5 most
important things an industry
practitioner should put in
mind in working abroad?
 Be an expert about the
culture and traditions of a
country you decide to work
or live in.
 Do not judge, lest you be
judged.
 In countries where religion
and cultural traditions are
observed by the majority of
the people, behave and act
accordingly to show your
respect for their practices.
 Plan ahead and talk over
other countrymen.
 Choose a local to become
your culture mentor.
Synchronous Questioning 3 hours
-online discussion
Asynchronous
-use of module
-video presentation to
be sent in class GC
available to watch for
everyone reference
-forward power point
presentation to use
during online
discussion via goggle
classroom

Prepare the students to At the end of the discussion, the XII. What are the ways of Synchronous Discussion 3 hours
becoming a Diversity students are expected to: becoming a diversity -online discussion Reflection paper
Champion. champion.
Cognitive  Start with global mindset. Asynchronous
 Identify the ways of becoming  Become a national hero. -use of module
a diversity champion  Initiate and participate in -video presentation to

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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
. diversity programs.
 Adopt one diversity.
 Be a diversity champion.
Converse with the At the end of the discussion, the XIII. What are the
students the benefits of students are expected to: importance and benefits of a
a diverse workforce. diverse workforce.
Cognitive  Having diversity in our for
 Determine the importance force will transport our
and benefits of a diverse business in a more
workforce. effective and successful
global company.
 Having a multilingual staff
can make costumer service
more efficient.
 Allowing people of all faiths
into our workforce will
strengthen tolerance
among one another and
enhance respect for each
other.
 Allowing people with
disabilities to contribute
their skills in the workforce
will encourage compassion
and kindness among one
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CSPC-F-COL-13C
be sent in class GC
available to watch for
everyone reference
-forward power point
presentation to use
during online
discussion via goggle
classroom
Synchronous Reflection paper 4 hours
-online discussion
Asynchronous
-use of module
-video presentation to
be sent in class GC
available to watch for
everyone reference
-forward power point
presentation to use
during online
discussion via goggle
classroom
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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C
another.
 Opening the doors for
LGBTQ community will
pronounce the
organizations acceptance
and non-discriminatory
values.

XI. COURSE REQUIREMENTS

a. Attendance
c. Recitation
d. Assignments
e. Exams
f. Project/Research Work
g. Culminating Activity (conduct an event in your own family)

XII. GRADING SYSTEM

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 Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C
1. Class Standing (attendance, participation, project) 50%
2. Examination (Midterm and Final) 50%
100%

FINAL MIDTERM GRADE (FMG)

FMG = PG + TMG
2

FINAL FINAL GRADE (FFG)

FFG = FMG x 2 + TFG

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CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C

XIII. LEARNING RESOURCES

a. Textbooks:1. Introduction to Meetings, Incentives, Conference and Events Management (MICE). Zenaida Lansangan-Cruz, PhD.
Rex Bookstore. Copyright 2020.
2. Events Management. Eloisa Altez-Romero. REX Bookstore. Copyright 2015.
3. International Event Management “Bridging the Gap Between Theory and Practice”. Hugues Seraphin And Maximiliano
Korstanje.
Nova Science Publishers, Inc. Copyright 2018.

XIV. COURSE POLICIES

Student of this course are expected to:

1. Choose a quiet space, free from distractions, to set yourself up for class. Exit other applications on your computer or cellphone prior to
entering the classroom.
2. Set a respectful tone, no yelling.
3. Join the class on time as scheduled.
4. Submit files the right way.
5. Dress appropriately. Remember this is still a classroom setting.
6. Use your full name when you sign into the classroom.
7. Mute your microphone during the lesson to avoid disturbing the class with any background noise.
8. Be respectful. 
9. Participate. When you have a question or comment, use raise your hand, wait to be acknowledged by the teacher before unmuting yourself
to speak.
10. Use the chat responsibly. It is meant to facilitate conversation around the lesson topic, not for sideline discussions.
11. When your class is over, leave the classroom by closing the window
12. Make up for missed exams voluntarily. However, only those who have reasonable cause will be granted special examination. This will
depend on whether the students will be able to submit properly filled up admission slip from the DEAN’S office, Medical Certificate or
Authorized letter from parents/guardian.
13. Take and pass all short/long quizzes, prelim, midterm and final examinations and subject requirements/project.
14. Communicate to the Instructor concerned for any difficulty encountered in the subject for necessary assistance.

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 Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-13C

Prepared by: Verified by: Approved:

SHERLYN A. SALCEDO, LPT MARIA LUISA O. SOTERO, MBM NOREL PETER M. ILLO, PhD
Instructor BSTM Program Chair Dean, CBM

SHARMINE O. NUÑEZ, LPT

Instructor

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