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Republic of the Philippines

CAMARINES SUR POLYTECHNIC COLLEGES


Nabua, Camarines Sur
CSPC-F-COL-16B

  College of Business Management


SCORING RUBRIC FOR CONDUCTING INTERVIEW

Program & Year : Bachelor of Science in Tourism Management (BSTM), 3rd year Units: 3 Lecture: _____ Lab.:_____
Subject Description: MULTICULTURAL DIVERSITY IN WORKPLACE FOR THE TOURISM PROFESSIONAL Subject Code: THC 119
Examination Period: Midterm Examination Date of Exam: April 7-10, 2021

Task Description:
The students will look for at least 1 industry practitioner that could share his/her experience in the industry via video recording on how important it is to learn
multicultural diversity in the workplace in the tourism industry.
The following should be answered:
1. What are the highlights in working in a multicultural diverse environment?
2. Can you name a specific incident and share how it was resolved?
3. What do you think are the advantages and disadvantages of working in a multicultural diverse environment?
EXCELLENT GOOD FAIR POOR
Relevance Relevant questions are asked. relevant and connected. Some of the questions are the place, does not seem
30 % Manager stays on topic and Manager stays mostly on topic. relevant and connected. relevant to interviewer or
does not wander from question. identifies at least two skills Manager stays mostly on topic interviewee. OR the interview
Recognizes key words in from resume or introduction. but may stray occasionally. is not conducted.
resume and candidates
answers regarding interviewee
skills by mentioning them in
introduction.
Quality Questions The interviewer asks at 5 or The interviewer asks 2-3 The interviewer asks 1-2 The interviewer asks questions
30 % more insightful, in-depth mostly insightful, in-depth insightful, in-depth questions. that are answered in one word.
questions that may not be questions that may not be There is little sequence to the There is no sequence to the
answered in one word. There is answered in one word. There questions. questions.
a sequence to the questions. is some sequence to the
questions.
Follow-up/preparation Interviewer communicates well It is obvious, most of the time, It is not quite obvious the It is obvious the interviewer
30 % and knows what s/he is going that interviewer practiced. S/he interviewer practiced. S/he has not practiced. S/he did not

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Effectivity Date: January 2020 Rev. 0 Page: of 2
Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Nabua, Camarines Sur
CSPC-F-COL-16B

  College of Business Management


to say. Asks 2 or more communicates well and ask at communicates but may need communicate well or know
clarifying questions that may least one clarifying question. support. Does not ask any what to say.
not be answered in one word. clarifying questions.
There is a sequence to the
questions.
Style Interviewer is poised. Does not Interviewer is mostly poised. Interviewer is nervous. Does Interviewer is nervous,
10 % fidget, speaks clearly, and loud Does not fidget much, speaks fidget, does not speak clearly, unprepared. S/he fidgets, does
enough for audience. clearly, and can be heard by nor loud enough for audience, not speak clearly, or loud
the audience. can still be heard but slightly. enough for audience. Eye
contact is lacking and/or
audience is never addressed.

Prepared by: Verified by: Noted:

SHARMINE O. NUÑEZ, LPT MARIA LUISA O. SOTERO, MBM NOREL PETER M. ILLO, PhD
Program Chair Dean, CBM

SHERLYN A. SALCEDO, LPT


Instructors

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Effectivity Date: January 2020 Rev. 0 Page: of 2

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