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KGUARD Standalone DVR KG-SHA104/108 User Manual
【CONTENTS】
】
SAFETY PRECAUTIONS .....................................................................................................................................................................................4
CHAPTER 2. LAYOUT..........................................................................................................................................................................................7
CHAPTER 3. INSTALLATION........................................................................................................................................................................... 11
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KGUARD Standalone DVR KG-SHA104/108 User Manual
Safety Precautions
Do Not touch live electrical parts.
Electric shock can be avoided. Follow the recommended practices listed below. Faulty installation, improper grounding, and
incorrect operation and maintenance of electrical equipment are always sources of danger.
Do Not try to install equipment outdoor, when the wind and rain is strong.
Do Not install or remove equipment outdoor ,when the weather is raining.
Do Not try to install or operate any equipment , when the thunderstorm happened.
Always Ground all electrical equipment and the work platform.
Prevent accidental electrical shocks. Connect power source, control cabinets, and work platform to an approved electrical ground.
Always use the correct cable size.
Sustained overloading will cause cable failure and result in possible electrical shock or fire hazard. Work cable should be the same
rating as the torch cable or factory .
Always keep cables and connectors in good condition.
Improper or worn electrical connections can cause short circuits and can increase the chance of an electrical shock. Do not use worn,
damaged, or bare cables.
Always avoid open-circuit voltage.
The added voltages increase the severity of the shock hazard.
Always wear insulated gloves while you adjust equipments.
Power should be shut off and insulated gloves should be worn when making any equipment adjustment to assure shock protection.
Always wear protective clothing such as long sleeve shorts while you are installing or removing equipments.
Always Wear high, snug fitting shoes.
Always Wear clean clothes without grease or oil.
Do not wear clothing that has been stained with oil and grease. It may burn if ignited by the heat of the arc.
Protect neighboring workers from exposure to arc radiation.
Always Wear long trousers or jeans while you are installing or removing equipments.
Always wear safety helmet or hard head and safety shoes before work.
Always keep the equipments in dry places.
Always wear safety harnesses/belt while you work in high places.
Always wear dry clothing and avoid moisture and water.
Always wear Public Safety Vest , while you work at night.
Make sure all electrical connections are tight, clean, and dry.
Make sure that you are well insulated and eliminate the electric static charge.
Always wear dry gloves, rubber-soled shoes, or stand on a dry board or platform.
Always Follow recognized safety standards.
Always wear correct eye, ear, and body protection.
Always have second person on-site, while you work in the darkness places, poor ventilation places and high
places.
Make sure that you are well protected against arc flashes, mechanical injury, or other mishaps.
Make sure that the polarity of wire is correct, before installing equipments.
Always handle equipment with care.
Do Not block the ventilation of equipment.
Do Not put the magnetic parts around the Equipment.
Do Not put the objects on top of equipment.
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KGUARD Standalone DVR KG-SHA104/108 User Manual
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KGUARD Standalone DVR KG-SHA104/108 User Manual
Backup Recordings Supports DVR backup via USB flash drive and hard drive.
Playback Recordings Supports DVR single CH and multiple CH playback of recorded files
Supports HDD & video input alarm management and external alarm signal
Alarm Setting
inputs
:
Other Features:
H.264 real-time high compression and supports dual stream network transmission
Graphics & Windows OSD interface
ADPCM audio compression
Supports pentaplex operation: live view, record, playback, backup and network transmission
Supports backup & upgrade with USB flash disk
Supports DDNS
Supports audio transmission via network
Selectable packing time for recorded files
Supports editing camera title
Supports adjusting image color
Supports remote view with mobile phones based on Symbian S60 3rd/5th edition, Windows Mobile,
iPhone & Blackberry
Supports VGA output (max. resolution: 1920×1200)
Alarm modes: video loss, HDD full, HDD loss ,Motion detection, Sensor triggered
Email alert function
With free-drag digital zoom function for live viewing
Multiple languages OSD
Supports auto maintenance
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KGUARD Standalone DVR KG-SHA104/108 User Manual
Chapter 2. Layout
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KGUARD Standalone DVR KG-SHA104/108 User Manual
Chapter 3. Installation
3.1. Installation(Hard Drive)
Caution: Please do NOT install or uninstall hard drive while DVR is running!
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4. Install HDD on the bracket, fixed with screws firmly.
5. Check if the connectors are properly connected and there is no problem with wiring and close up cover, and
fix it with screws.
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Camera Title
Color setup
Camera
Privacy Setup
Autoseq Setup
Record Quality
Search Playback
HDD Management
Time Setting
User Password
VGA Solution
Video Setting
System TV System
Language Selection
System Information
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Step 1. the video screen or press “Selection” button on the front panel, the main menu will display.
Press ▲, ▼, ◄, keys on front panel to move the cursor, then press “Selection”
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KGUARD Standalone DVR KG-SHA104/108 User Manual
The symbol of Alarm in video Display:
Symbol/icon Functions
Motion
HDD loss, HDD space full
The video is recording
Video Loss Video Loss
When DVR is in recording mode, [ ] icon or [ ] icon will appear on the screen. But when there is [ ] icons on the
screen it indicates a motion alarm was triggered. When [ ] icon appears on the screen, that mean a hard drive alarm
has occurred.
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KGUARD Standalone DVR KG-SHA104/108 User Manual
All functions:
Live: Select to display live image or not. If you select OFF, the image is still
recorded and you can see it in playback mode.
DISPLAY TIME WHILE IN LIVE VIEW: If you select OFF, you will not be
able to see the system time display in live picture.
DISPLAY TIME WHILE RECORDING: If you select OFF, you will not be
able to see the system time display in recorded picture while playing back.
Name: You are able to edit the title of the camera with letter and number.
Max. 8 characters.
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KGUARD Standalone DVR KG-SHA104/108 User Manual
Go to main interface and trigger the pop-up menu bar, you will find the START AUTOSRQ menu. Click it and
the DVR will enter auto sequence display mode. Press any key will exit autoseq mode.
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KGUARD Standalone DVR KG-SHA104/108 User Manual
Functions Description
RECORD ON/OFF option decides to record the channel or not
QUALITY select recording video quality, higher quality will need more HDD space to
save the video.
RESOLUTION decides the recording video resolution. About the definition of resolution,
please refer to the specification chapter
AUDIO DVR supports to record 4 channels audio signal. Here you can bind the
audio channel to an appointed video channel for together recording
Pack Time System record and save the videos to HDD by separate files. It indicates
the maximum recoding length for every single continuous recording file
(15, 30, 45, 60 minutes)
Record Mode ALWAYS & TIME SCHEDULE RECORD
When you select ALWAYS record mode, DVR will execute continuous recording without stop.
When you select TIME SCHEDULE RECORD mode, DVR will execute recording according to your
schedule
Record Schedule Setup TIME SCHEDULE RECORDSCHEDULE
You are able to config 24 hours recording schedule for every channel or all channel
from Sunday to Saturday.
Steps:
1. Choose the mode which you need in 3 modes(ALARM/GENERAL/NO RECORD)
2. Choose the channel which you need.
3. the time & date box which you need (From SUNDAY to MONDAY).
There are 2 short cut menus listed in the Pop-up menu: START RECORD and STOP
RECORD.
They are Manual record & manual stop record buttons and the START RECORD
function only work when current recording mode is as following recording status:
1. NO RECORD
2. ALARM, but the motion is no happening now.
You can also press the “RECORD” and “STOP” keys on the front panel or remote
controller to start and stop manual recording.
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4.2.3.1. Search
For 4-CH DVR, system will play back all 4 channels at the same time.
For 8-CH DVR, system can play back 1 channel only at the same time.
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File list
To check recoding event list, you can sort the files by Channel / Record Type (Normal Record / Alarm Record)
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You can play video Forward at 2x, 4x, and 8x speeds, Slow play at 1/2x, 1/4x,
1/8x, or normal play, pause and play frame by frame using the playback control
bar, and adjust volume by clicking or sliding tune control bar. When playback is
finished, system will return to previous menu.
Note: Backup files will be in H.264 format, you can play them with Netviewer program, or convert them to AVI
format using the Netviewer program that comes with the DVR, so you can use any player that supports AVI
format. (Introduced on Chapter 6)
If your DVR comes with CD/DVD-RW, you can also burn the video into CD/DVD-ROM.
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Device management
H.D.D MANAGEMENT
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H.D.D FORMAT
Warning: If you format a HDD which is being currently used, all data saved in the HDD will be lost!
System will restart automatically after formatting the HDD.
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Device management
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Alarm setup &Alarm E-mail
All functions:
BUZZER: Option to turn OFF the built-in buzzer alarm, or set the buzzer alarm time.
MD ALARM: Option for buzzer to alarm or not when the motion detection happens
HDD LOSS: Option for buzzer to alarm or not when there is no HDD installed in the DVR, or the HDD is in
abnormal working condition.
HDD SPACE: Option for buzzer to alarm or not when
HDD space is full (if you have turned off the HDD overwrite function).
VIDEO LOSS: Option for buzzer to alarm or not when video signal loss.
FULL SCREEN: Option to pop up the channels to full screen display or not when motion detection happens.
ALARM TIME:It determines the motion detection recording length, which means how long the motion
detection recording will still record after motion stops.
EMAIL: Option to send live images by email when motion detection happens.
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Functions
Email On: Open OFF: Close
SSL On:Open Off: Close
SSL is a security link transport protocol. You can encrypt your communication info
(including your email) using SSL to prevent hackers from monitoring your email or
communication info and even your password. Please confirm with your email service
provider if your email server support SSL or not.
Generally the SMTP port value is 25 ,but for SMTP port of G-mail server is 465.
*if your E-mail needs to be verified by SSL, the port is going to be 465(default value), and
port 25(default value) is the Email without SSL verification.
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Setting Procedures:
Step 1. Right click of the mouse, the main menu will pop-out.
Step 2. Click “Main menu” dialogue.
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Step 5. Check the “EMAIL” block, and then click ”EMAIL SETUP” button.
Step 6. Select ”On” for SSL, if your E-mail server needs the SSL verification.
Select ”OFF” for SSL, if your E-mail server doesn’t need the SSL verification。
Step 7. Key-in the SMTP Port for the sender email.
*For example: the default value of Gmail SMTP Port is 465, and the others is 25.
If you use Gmail, you can key-in 465.
*in the email setting , we all take the Gmail for example.
Step 8. Key-in the “SMTP” of your Email which to be the sending server/host.
Step 9. Key-in the Email address in “SEND EMAIL” column which to be the sending server/host.
Step 10. Key in the password in”Send PW” column for the server Email.
Step 11. Key-in receiver E-mail in ”RECV EMAIL” column.
Step 12. Click ”Apply” button.
After finished setup of Email, you have to turn on the function of motion detection.
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Step 13. Click “Motion” icon, and make sure motion detection is enabled.
Step 15. Now, check your e-mail and see if you receive an e-mail (along with attached pic) from SHA-104 DVR.
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Select the channel you want to control and set PTZ (Pan Tilt Zoom) protocol (Pelco-D or Pelco-P),
Baud Rate (1200, 2400, 4800, and 9600), Stop bit (1, 2), Parity Check (None, Odd, Even Mark
Space), Address Code and Cruise status respectively. Please note the above mentioned channel
settings must match the settings of the PTZ camera.
Open auto cruise function on PTZ setting menu if you want to setup cruise function, and set up cruise channel, cruise
point, total quantity and stop time (by second) etc.
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4.2.5.2. Password
This option allows you set the device ID for the DVR and set the system password if you want to use one.
When you have enabled Password by setting the option to “ON”, you can setup a user password and
administrator password respectively. The password supports up to 6 characters.
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KGUARD Standalone DVR KG-SHA104/108 User Manual
MENU LOCK menu only displays on the pop-up menu bar when password protection is
enabled.
When you exit the main menu, the system will remember your login information for a while
so that you don’t need to input the password for your repeat login in a short time. You can
VGA RESOLUTION:
Select the VGA video output solution to match your VGA monitor from 800x600, 1024x768,
1280x1024, 1440x900 and 1920x1200.
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4.2.5.4. Language
System need to restart in order to complete the language switch after you ”APPLY “the change.
4.2.5.5. Info
You can check the system information, including Device Type (model No.), Software (firmware)
version and MAC address.
This option allows you reset the DVR to default settings, update system software
(firmware), and config system auto-maintenance.
When the auto-maintain function is enabled, you can set system to restart regularly to
clear up some temporary storage memory.
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Your DVR supports to be remotely accessed via network, so that you can remotely control the DVR for
monitoring, recording, playing back or making backup.
There are 3 modes of network setup in DVR:
1.DHCP:
The Dynamic Host Configuration Protocol (DHCP) is an auto configuration protocol used on IP networks.
2.PPPoE:
The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Point-to-Point
Protocol (PPP) frames inside Ethernet frames.
3.Static:
Internet Protocol addresses are assigned to a host either a new at the time of booting, or permanently by fixed
configuration of its hardware or software.
In contrast, in situations when the computer's IP address is assigned newly each time, this is known as using
a dynamic IP address.
This contrasts with dynamic IP addresses, which are assigned either by the computer interface or host
software itself.
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Reserve an IP Address in your router that is not used by other computers or devices connected to your
internal network.
Write down the assigned IP Address of your DVR, Subnet Mask, IP Address of the router (Gateway) your
DVR connect to for future reference.
If your DVR is connected to a router of your LAN (local area network), then you can setup the
NETWORK Setup section of the DVR to view the image your DVR is recording remotely using computers
connected within your LAN.
All functions:
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Note: Before the NETWORK configuration, it is strongly recommended that you perform the following tasks:
1. Write down the: IP Address (if your ISP is using Static IP), Subnet Mask, Gateway Address, DNS Address
provided by your ISP
When you have enabled Password by setting the option to “ON”, you can setup a user
password and administrator password respectively. The password supports up to 6 characters.
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If your ISP uses STATIC IP network, select STATCI network TYPE.
All functions:
If you are using PPPoE dial-up network, select PPPoE network TYPE.
1. If your ISP provides you a Static IP Address, select STATIC as the network TYPE.
2. Input the PORT (media port)
3. Input the WEB PORT (Must be different from media PORT)
4. Enter your PPPoE NAME and PASSWORD so your DVR will be able to obtain service from your ISP.
5. Enter the DNS (Domain Name Server) address.
6. You will need to apply for a Dynamic DNS (DDNS) account and register a Domain Name with one of the
known DDNS provider. Enter your DDNS Provider’s HOST NAME, USERNAME, and PASSWORD in the
DDNS SETUP page.
4.2.6.3. Ports
Recommended media & web port input range: 1024 to 65535. If you want to visit your DVR from internet, you
must forward the ports used in the DVR network settings at the virtual server option of your router.
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There are 3 methods to remote access the DVR via network: Internet Explorer Browser (IE), Netviewer client
software & Mobile phones.
5.1.1. IE Setup
For the first time you are using the IE to access the DVR, you need to modify your browser controls
Warning! It is strongly recommended to return all Internet Explorer Security to its default settings after the
ActiveX Control has been installed. Enabling all ActiveX controls put your computer at risk of being attacked
by computer virus.
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Reminder: If the ActiveX (plug-in) is not downloaded successfully, please check if your browser’s safety level
or firewall setting is set properly (as stated above). Please also make sure all of the setup of your modem or
router is setup properly.
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4. Channel display [ ]: The icons stand for Single Channel display, Quad Channel display, 3x3
Channel display and 4x4 Channel display respectively.
5. Volume control [ ]: Click or slide the control bar to adjust sound volume.
5.1.3.2. Setup
Click “SETUP” on the top menu bar to set DVR system configuration. You can set “Recording Mode”, “Alarm
Mode”, “PTZ Control”, “Network Setting”, “System Setting” and check “Host Info” here.
Please refer to chapters 5 about how to set the DVR system configuration mentioned above.
5.1.3.3. Replay
This option allows you to playback recordings
remotely.
1. Select the day, channel and type then proceed
searching and reload.
2. Select any event from search result list to
playback.
Play: Play and Pause
Stop: stop playing recording
F.F.: fast forward playback recording
Slow: slow playback recording
Next Frame: play frame by frame
264 TO AVI button: convert file from H.264 format to AVI format
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When file backup is complete, click OK in the confirmation window. The confirmation window show the save
path of the backup file. The backup files are saved as .264 files.
5.1.3.7. Logout
Log out the system.
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5.1.3.8. Playback Local File with Netviewer
Run the Netviewer software, you will see the OFFLINE button displayed on the Login interface. Press this
button to enter local file playback mode.
Press the ADD button to add backup H.264 files or folder saved in your computer, you will see the files will be
listed in the queue window, select a file then press PLAYFILE button to play.
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This function allows you to view 1 channel live image at the same time with your mobile phone.
The DVR is currently compatible with mobile phones running Windows® Mobile, Symbian® S60 3rd/5th Edition
operating systems, iPhones® and Blackberry® on GPRS and/or 3G networks.
http://na.blackberry.com/eng/support/
http://uk.blackberry.com/support/
Blackberry
http://fr.blackberry.com/support/
http://sa.blackberry.com/support/
http://europe.nokia.com/support
http://www.nokia.ca/get-support-and-software
Nokia
http://www.nokiausa.com/get-support-and-software/product-support
http://www.sony.net/
Sony Ericsson http://www.sonyericsson.com/cws/cws/home?cc=ar&lc=es
http://www.sonyericsson.com/cws/cws/home?cc=ca&lc=en
http://www.htc.com/us/#/?slide=1
HTC
http://www.htc.com/la/
http://www.apple.com/support/iphone/
Apple/iPhone http://www.apple.com/support/country/
if you have any question of mobile phone, please go to website and contact the local service center,
above .
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KGUARD Standalone DVR KG-SHA104/108 User Manual
When your SHA is connecting internet through router , you need to forward the port at the virtual server option of
your router. For more information, please refer to Appendix A(mobile) in this section.
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All Functions
USER NAME The login user name of DVR
USER PASSWORD The login Password of DVR
SERVER PORT: Mobile monitoring port. Setting range is between 1024 and
65535. Please note that the server port number must be different
from the network ports you have appointed in the NETWORK
settings.
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2. Click the windows mobile folder and choose the file “window_mobile”. Select the file which will open the
window. The file is generally default to save to the Device’s built-in memory, but you can choose to save it to
Storage Card.
3. Choose storage location and click “Install” to start the installation.
4. After installation finishes, click the icon named window mobile to run the program. This will display the
program screen.
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Now , you can see the video of your mobile phone.
Step 7. To stop viewing the live video, click the “Disconnect” button .
Function of Buttons under the video image from left to right: PTZ control (Left, Right, Up and Down), area
select (Zoom out and Zoom in), Focus (Add “+” and deduct “-”) and Iris (Add “+” and deduct “-”) and Snap to
capture screen image.
When your SHA is connecting internet through router , you need to forward the port at the virtual server option of
your router. For more information, please refer to Appendix A(mobile) in this section.
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5. Select version 3.0.
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8. Click ”Continue” button.
11. Select the devices which you would like to save files.
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12. Click ”Continue” button.
14. The control panel will display, and then select ”Point Setting” option.
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15. Key-in the connecting setting of DVR.
Functions
Server address The IP address of DVR
Server port The port of DVR
Username Username of DVR
Password Password of DVR
17. Select channels which you would like to play, and then click ”Play” button.
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Symbian 5.0
1. Install the webcam program that is included on the supplied CD by copying the
“Symbian_5.0.sis” (Symbian 5.0 version) file to the mobile phone. You can do this by
attaching the mobile phone to a computer and copying the file from the CD to the phone.
3. After the phone finishes copying the file, it will ask for permission to install the program.
Select “Yes” to start the installation.
``
4. Click the “Continue” button on the information box displaying the program and current
version.
5. Select the location of where you want to install the program, to phone memory or to the
memory card, and then click “Select”.
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6. Click “Continue” and wait for the program to install.
7. Once the installation is complete, go to the Applications folder and select the
“Symbian_5.0” program, and click “Open” to display the settings menu.
:Input the access point. System default for the access point is GPRS
Default Access Point:
connection.
Server Address: DVR’s public IP address or DDNS domain name
:Same as the Server Port you set in the DVR .
Server Port:
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Step 2: After download the file of iTunes , click ” ” icon to install it.
Step 3: After finished installation of iTunes, click ” ”icon or system will enter the login
page ,automatically.
Step 4. Follow the setup procedures , and then click ”Finish” button , to enter the iTunes
store.
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Step 5. The login page will display.
Click ”STOREiTunes Store” option.
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Step 8. Check the term and conditions, and then click ”Continue” button.
Step 9. Create your personal account and fill out all information which was requested by system.
After fill-out all information .
Click ”Continue” button to proceed next step.
Step 10. Fill in your personal info & click “Continue” button.
The options of Payment Method are different from different regions, please select
another payment method.
“Aplayer” is free software & you don’t need to pay for it.
*If you have any question of payment, please contact the local supplier of
i-phone .
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Step 11. Finished the register, and go to your email box to verify your account.
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(C)Download & install surveillance software “Aplayer”.
Step 1. Key-in the word ”Aplayer” in the search column.
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1 4
*If you have any question of i-phone, please contact the local supplier of i-phone.
Step 4: Setup & run “Aplayer”
Main interface of Aplayer & function keys:
Ⅰ. Direction keys of PTZ control
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Ⅶ. Snapshot
Ⅷ. Full screen
Ⅹ. Setup
Server IP: input the IP address or domain name to visit your DVR
Port: same with the server port you have set in your DVR mobile settings
User ID: same with the user name you have set in your DVR mobile
settings
Password: same with user password you have set in your DVR mobile
settings
After finishing the settings, press “Back” button to the main interface.
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6. Browse and open the [*.alx] file then click [Next];
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The startup shortcuts are usually located in the Downloads directory.
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*Because of the model of Router is variety, so we only provide 1 model for your reference.
If you have any question of Router, please contact your local ISP service.
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Step 3. Click ”ADVANCED” option.
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Step 5. Add a new virtual server for web port, and fill out all information, then click “save”
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Step 8. Select “Tools” --> “Dynamic DNS”.
Enable DDNS and enter DynDNS account info.
Click “Save Settings” while completed.
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3. Create your own username, password, E-mail and enter the image numbers to create an account
4. After you created your account, the company will sent an e-mail to verify your e-mail account
5. Check your e-mail and see if you have received an e-mail from DynDNS.
Click on the link in the e-mail to complete the verification.
6. Now, go to http://www.dyndns.com and log in your username and password.
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7. Click “My Hosts” option.
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9. key-in your hostname, IP address and click “Add To Cart”.
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11. Click “Activate Services”
12. When activation is successful, the webpage will display the message:
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Chapter 6. Specifications
Model KG-SHA104 ( 4CH ) KG-SHA108 ( 8CH )
Video Compression H.264
Video System NTSC / PAL
Operation System Linux
Video Input / BNC 4-channel / VGA 1-channel & BNC 8-channel / VGA 1-channel & BNC
Output BNC 2-channel 2-channel
RCA 1-channel /
Audio Input / Output
1-channel
Audio Compression 8kHz*16bit ADPCM
Display Frame Rate PAL: 100 fps / NTSC: 120 fps PAL: 200fps / NTSC: 240fps
PAL: CIF(352x288),
HD1(704x288), D1(704x576) PAL: CIF(352x288)
Playback Resolution
NTSC: CIF(352x240), NTSC: CIF(352x240)
HD1(704x240), D1(704x480)
PAL: 25fps@D1, 50fps@HD1,
100fps@CIF PAL: 200fps@CIF
Recording Frame Rate
NTSC: 30fps@D1, 60fps@HD1, NTSC: 240fps@CIF
120fps@CIF
Recording Mode Always / schedule (motion detection/manual)
Recording Pack Time 15/30/45/60mins file time selectable
HDD Interface One fixed HDD rack, supports up to 2TB SATA HDD
Network Interface RJ45, 10M/100M
Network Protocol Support TCP/IP, DHCP,DDNS, PPPoE
Network Function Support to live view with IE (Internet Explorer) & with mobile phone
USB2.0 USB mouse, USB disk (backup, upgrade)
Local: Playback 4 channels at the
Local & network: Playback 1 channel @
Playback same time
CIF at the same time
network: 1-channel
Playback Search Date/ time, file list
Playback Mode PLAY / SLOW / FWD / Frame by frame
Backup Backup via USB flash disk, USB HDD disk, USB CD/DVD-RW & Network
PTZ Control Built-in RS485, support PELCO-P & PELCO-D
Alarm Mode Motion Detection, video loss, HDD loss, HDD full, Email
Power Supply DC 12V/3A (power adaptor included)
Power consumption 10-15 W (exclude HDD)
Working Temperature 50°F to 104°F (10℃ to 40℃)
Dimension 300*224*55mm (WxDxH)
Weight (with package) Approximate 2.85kg Approximate 2.9kg
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8Channel DVR
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Chapter 8. Appendix
Symbol/icon Functions
Motion
HDD loss, HDD space full
The video is recording
Video Loss Video Loss
When DVR is in recording mode, [ ] icon or [ ] icon will appear on the screen. But when there is
[ ] icons on the screen it indicates a motion alarm was triggered. When [ ] icon appears on the
screen, that mean a hard drive alarm has occurred.
8.2. Troubleshooting
1. Q: What can I do if the system does not detect the HDD?
A: Check the data and power cables and make sure they are securely connected.
2. Q: We have changed the password but do not remember the new password, how can we access the
system?
A: If you forget system password, enter 519070 into the password field to reset the password
3. Q: We are not getting any video signal on the DVR, what is wrong?
A: Check to make sure the cables are securely connected to the BNC ports on the DVR. You can also try
another cable to make sure there is not a problem with the cable. Make sure you have selected the
correct video format for your country (NTSC or PAL), is the USA we use NTSC.
4. Q: Can the DVR have problems if it gets too hot, how can I prevent this?
A: The DVR has a fan to help it dissipate heat while it is working. Please place the DVR in a place where
there is good air circulation and away from high temperatures to increase stability and life of the DVR.
5. Q: My remote control does not work when the DVR is in Live mode but the front panel buttons are
working, what
is wrong?
A: Make sure nothing is blocking the LED on the remote or the receiver on the DVR, if both are ok, check
the batteries.
6. Q: Can I use the hard drive from my PC in the DVR?
A: You can if the hard drive is the same type and the size is supported by the DVR. If you install it in the
DVR it will be formatted for use in the DVR and the PC will not be able to read it.
7. Q: Do I have to stop recording to playback files on the DVR?
A: No you do not have to stop recording, the DVR will support both functions at the same time.
8. Q: Can I erase files from the hard drive of the DVR?
A: You can not erase individual file, you would need to format the hard drive which will erase all of the
files
9. Q: Why can’t I log-in to the Net-viewer program?
A: Please verify that the Net mode is correct, the cable to the RJ-45 port is well connected to the DVR
and the router, and that you are using the correct password.
10. Q: We have attached a PTZ camera but can not control it, what is wrong?
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A: Verify that the Protocol, baud rate, address, and other settings on the PTZ camera match the
settings you have put into the DVR. Make sure the data cables are attached firmly to the RS485 port on
the DVR.
11. Q: Why does the Buzzer keep sounding?
A: Please check to see if motion detection is on and the system has detected motion, make sure the
hard drive is being detected and has sufficient space available and that none of your cameras have lost
video. You can turn off the buzzer in the Alarm setup option.
8.3. Email server check list(The info below ,only for your ref.)
(Web site) Email address Sender server(25) Receiver server(110)
@yahoo.com.tw smtp.mail.yahoo.com.tw pop.mail.yahoo.com.tw
www.yahoo.com
@yahoo.com smtp.mail.yahoo.com pop.mail.yahoo.com
www.google.com @gmail.com smtp.gmail.com(465/587) pop.gmail.com(995)
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9000 http://na.blackberry.com/eng/support/
http://uk.blackberry.com/support/
Blackberry 9530 http://fr.blackberry.com/support/
9630 http://sa.blackberry.com/support/
N70 http://europe.nokia.com/support
N73 http://www.nokia.ca/get-support-and-software
Nokia
N95 http://www.nokiausa.com/get-support-and-software/product-support
E65
SE K600i
SE k700i http://www.sony.net/
Sony Ericsson SE 700i http://www.sonyericsson.com/cws/cws/home?cc=ar&lc=es
SE 800i http://www.sonyericsson.com/cws/cws/home?cc=ca&lc=en
Z610i
http://www.htc.com/us/#/?slide=1
HTC CHT9000
http://www.htc.com/la/
http://www.apple.com/support/iphone/
Apple iPhone http://www.apple.com/support/country/
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The material in this document is the intellectual property of our
department .
No part of this manual may be reproduced, copied, translated,
transmitted, or published in any form or by any means without our
department prior written permission.
Our products are under continual improvement and we reserve the right to
make changes without noti ce. But no guarantee is given as to the correctness
of its contents.
We do not undertake any responsibility for the harms cause by us ing our
product.
The model of the products in the user's manual only for recognition, but
thes e names also perhaps are belong to other company's registered
trademark or the copyright.
The product picture may differ from the actual product, only for your
reference. The accessories will probably be different according to the
different sel ling areas. For details of accessories, please refer to your local
distributor.
Cop yright res erve d
RS-SM-0363 A5