Profiles in Diversity Journal

Also Featuring: A Preface from Steve Miller • Catalyst W O M E N W O R T H W A T C H I N G 2 0 0 6
$
12.95 U.S.
Volume 7, Number 6 November / December 2005 Tiffany P. Olson
Kathleen M. Gainey Leslie R. Sibert
Roche Georgia Power
U.S. Army
Deborah S. Coleman Diagnostics
Valencia I. Adams Kim E. VanGelder
Susan E. Sheskey Margaret G. McGlynn Ford
Judith E. Campbell Kodak Michele P. Toth
Dell Kathryn Hill Merck BellSouth
New York Life Northrop Grumman
Cisco Carolyn L. Kolesar
Launi D. Skinner Sodexho Rhonda Zygocki Dawn Sweeney
Starbucks Maritza G. Montiel Chevron AARP
PROFILES IN DIVERSITY JOURNAL

Deloitte & Touche
Alice Rosenblatt
WellPoint
Sheila Lau
Verizon
NOVEMBER / DECEMBER 2005 • VOLUME 7 NUMBER 6

www.diversityjournal.com
in 2006
Ann E. Rondeau
Karen L. Carnahan Ana M. Mims U.S. Navy
Cintas Starwood
Chris Cortez
Sylvia M. Montero DaimlerChrysler Jacqui D. Vines
Pfizer Sandra L. Hanington Maria R. Morris
Cox Communications MetLife
Harris (BMO)
Debra A. Valentine
United Technologies Mary Anne Gibbons
Susan E. Baumgarten Karel K. Czanderna U.S. Postal Service
Marise F. Kumar
Raytheon Whirlpool Whirlpool Marilyn B. Tavenner
Marillyn A. Hewson Maria Coyne Karen D. Taylor
KeyBank Pamela T. Miller HCA
Lockheed Martin Reliant Energy
Medco
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Roche Georgia Power
U.S. Army

Deloitte & Touche
Alice Rosenblatt
WellPoint
Sheila Lau
Verizon

in 2006
Ann E. Rondeau
Cintas Starwood
Chris Cortez
Harris (BMO)
Debra A. Valentine
Marise F. Kumar
Medco
$
12.95 U.S.
Roche Georgia Power
U.S. Army

Deloitte & Touche
Alice Rosenblatt
WellPoint
Sheila Lau
Verizon

in 2006
Ann E. Rondeau
Cintas Starwood
Chris Cortez
Harris (BMO)
Debra A. Valentine
Marise F. Kumar
Medco
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At WellPoint, we celebrate the diversity
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A FORTUNE 50® company, we are
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consider a career with us.
Visit our website to search opportunities

throughout the United States at:
www.wellpoint.com/careers
People like you.
Opportunities may be available in the
following areas:
• Actuarial
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• Training
• Underwriting
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EOE. SM Service Mark of WellPoint Inc. FORTUNE and FORTUNE 50 are registered trademarks of FORTUNE magazine, a division of Time Inc. ©2004 WellPoint Inc. All rights reserved.
PUBLISHER
James R. Rector
MANAGING EDITOR
Susan Larson
CREATIVE DIRECTOR
pointofview
From the editor of Profiles in Diversity Journal
Linda Schellentrager
ASSOCIATE EDITOR
ASSISTANT TO THE PUBLISHER
By the Numbers
Damian Johnson Those of you on a REALLY TIGHT SCHEDULE could skip the bulk
CONTRIBUTING EDITOR of this issue. Here’s a capsule of the Women Worth Watching messages:
Laurie Fumic
Be yourself; work hard; take chances; play nice with others; live fully.
WEB MASTER A corollary might be—JUST DO IT.
Jason Bice
If you did bypass these profiles, however, you’d be missing the rich
LETTERS TO THE EDITOR context of their stories—in many ways similar (ARE YOU READING the top
Commentaries or questions
two books in executive suites this year? Is your comfort zone measured
should be addressed to:
Profiles in Diversity Journal, by the walls of your office?). Yet their stories are in so many ways unique.
P.O. Box 45605,
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a record number of featured women. The 72 COMPANIES that have
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edit@diversityjournal.com
Photos & Artwork: themes throughout.
art@diversityjournal.com
Their profiles will—we hope—interest and inspire you; they will certainly
Profiles in Diversity Journal® REWARD YOU for the time spent getting acquainted.
is published bi-monthly
by Rector, Inc.,
Principal Office: P.O. Box 45605,
Cleveland, OH 44145-0605.
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All Rights Reserved.
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ISSN 1537-2102
Profiles in Diversity Journal November/December 2005 3

ON THE COVER
14
P R E FAC E BY S TE V E M I LLE R
features / departments
3 Point of View EDITOR’S COLUMN
10 Momentum D I V E R S I T Y W H O , W H A T, W H E R E , W H E N
12 Catalyst THE BOT TOM LINE
17 Women Worth Watching S P E C I A L F E AT U R E
142 Spotlight F E AT U R E D O R G A N I Z AT I O N S
146 ADvantage ADVERTISERS’ INDE X
4 Profiles in Diversity Journal November/December 2005

Financial Services
Education
Information and Media Services
Here, your opinion can boost the economy of an entire nation. And the
well being of the families who live there. Your work matters immensely to you.
You strive to impact the lives of countless individuals around the globe. You should join
The McGraw-Hill Companies. Because the work we do matters to millions. Whether you’re
assigning a rating with Standard & Poor’s... or developing new media technologies with
McGraw-Hill Education, you’ll experience a culturally rich work environment–one that
respects and values diversity. You’ll also benefit from our Women’s Initiative for
Networking & Success (WINS)–an internal program that builds relationships, cultivates
leaders and maximizes goals. With national events, mentoring support and programs to
better balance work and home, The McGraw-Hill Companies gives you the resources you
need to help build a stronger world. How will you make your mark?
www.mcgraw-hill.com/careers
We are an equal opportunity employer.
Women Worth Watching – Profiles & Mentoring Memos
26 Valencia I. Adams 50 Deborah Stewart Coleman 74 Sandra L. Hanington

BellSouth Ford BMO (Harris)
27 Evelyn Angelle 52 Chris Cortez 75 Katherine J. Harless

Halliburton DaimlerChrysler Verizon
28 Mary Atkin 54 Barbara R. Cowden 76 Glenda A. Hatchett

A.G. Edwards State Farm HCA
30 Susan E. Baumgarten 56 Maria Coyne 78 Kathy J. Herbert

Raytheon KeyBank Albertson’s
32 Jean Blackwell 58 Karel K. Czanderna 79 Marillyn A. Hewson

Cummins Whirlpool Lockheed Martin (Kelly Aviation)
34 Lori L. Bossmann 60 Nance K. Dicciani 80 Kathryn Hill

Ace Hardware Honeywell Cisco
36 Karen Bowman 62 Dana Drago 82 Linda P. Hudson

Convergys The Hartford General Dynamics
38 Catherine S. Brune 64 Anne Erni 83 Denise Kaigler

Allstate Lehman Brothers Reebok
40 Michele Buck 66 Kathleen M. Gainey 84 Carolyn L. Kolesar

Hershey U.S. Army Sodexho
42 Marcia L. Bullard 68 Laurene Gallo 86 Marise Fernandes Kumar

Gannett (USA Weekend) Booz Allen Whirlpool
44 Judith E. Campbell 70 Mary Anne Gibbons 87 Ilene H. Lang

New York Life U.S. Postal Service Catalyst
46 Ria Marie Carlson 71 Kimberly S. Gray 88 Sheila Lau

Ingram Micro Highmark Verizon
48 Karen L. Carnahan 72 Cathy D. Green 90 Duy-Loan T. Le

Cintas Food Lion Texas Instruments
(company index on page 142)

Women Worth Watching – Profiles & Mentoring Memos
91 Katherine Linder 108 Karen S. Rohan 126 Jean Thomas

Verizon CIGNA Cendant
92 Cathy Lyons 110 Ann E. Rondeau 127 Janice M. Tomlinson

Hewlett-Packard U.S. Navy Chubb Group
94 Janet Marzett 111 Alice Rosenblatt 128 Michele P. Toth

DaimlerChrysler WellPoint Northrop Grumman IT
95 Margaret G. McGlynn 112 D’Arcy Foster Rudnay 130 Debra A. Valentine

Merck Comcast United Technologies
96 Tsion M. Messick 114 Susan E. Sheskey 131 Kim E. VanGelder

Pepco Dell Kodak
98 Pamela T. Miller 115 Leslie R. Sibert 132 Lora J. Villarreal

Medco Georgia Power ACS
99 Ana Mollinedo Mims 116 Tina M. Sivinski 134 Jacqui D. Vines

Starwood Hotels & Resorts EDS Cox Communications
100 Sylvia M. Montero 118 Launi D. Skinner 135 Debra K. Walker

Pfizer Starbucks U.S. Air Force
102 Maritza Gomez Montiel 119 Karin Stone 136 Catherine West
Deloitte & Touche National City Bank Capital One
103 Phyllis Golden Morey 120 Janice D. Stoney 138 Teresa L. White
Lear Williams Companies Aflac
104 Maria R. Morris 122 Dawn Sweeney 139 Paula J. Zusi

MetLife AARP Services Liz Claiborne
106 Tiffany P. Olson 123 Marilyn B. Tavenner 140 Rhonda Zygocki

Roche Diagnostics HCA Chevron
107 Larree M. Renda 124 Karen D. Taylor

Safeway Reliant Energy
(company index on page 142)

We’re providing women with
a workplace that works as well
for them as it does for us.
Since the launch of our groundbreaking Women’s Initiative
in 1993, Deloitte & Touche USA LLP and its subsidiaries
have been committed to fostering an environment where the
best women choose to be. A place where women can advance,
succeed and successfully integrate their personal and
professional commitments.
And we have the results to show it. We have the highest

percentage of women partners, principals and directors among
the Big Four professional services providers. And we continue
to be recognized as world class for our success in developing
women professionals and leaders.
We’re also proud to be have been named to Working Mother

magazine’s list of 100 Best Companies for Working Mothers
for eleven consecutive years. Proof that we are not only
making our Women’s Initiative a success, but also the
women who work here.
www.deloitte.com/us
About Deloitte
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neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent
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& Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP.
Member of Deloitte Touche Tohmatsu

Copyright © 2005 Deloitte Development LLC. All rights reserved.
Steve Reinemund Campbell will Supplier Diversity, managing the
be developing firm’s private sector customer
(PepsiCo) to Chair NMSDC and imple- requirements—including the Group
Steve menting strate- Purchasing and Integrated Delivery
Reinemund, gies to rein- Networks business segments. He
Chairman and force Verizon’s also leads various initiatives to
CEO of position as a create joint ventures and other
PepsiCo, has premier strategic alliances with diverse
been elected employer— suppliers. Robinson was previously
Chairman of the supporting the with Hospira, the hospital products
National continuing spinoff from Abbott Laboratories (as
Minority development of Small Business Liaison Officer and
Supplier a performance- Senior Purchasing Agent); with
Development based culture; Abbott Laboratories (as Senior
Council promoting the Purchasing Agent); and with the
(NMSDC) Board Verizon Commitment and Values; Lake County Forest Preserves (as a
of Directors for supporting corporate responsibility Buyer). He has a bachelor’s degree
a two-year and reputation efforts; and manag- (business administration) from
term. ing communications that demon- Lake Forest College and a master’s
strate Verizon’s commitment to envi- degree (general management) from
The NMSDC mission is to increase ronmental stewardship, safety, and Keller Graduate School of
procurement and business opportu- diversity/inclusion. Management.
nities for minority businesses. The
NMSDC screens and certifies minority Campbell began his career in Martha Holmes
business enterprises; manages a telecommunications at Bell Atlantic, joined Cardinal
national database of more than and subsequently served in various Health last fall as
15,000 certified minority suppliers, assignments in government rela- Director, Small
matching them with corporate buyers; tions, Verizon Connected Solutions, Business
offers working capital loans and and Public Affairs, Policy and Development,
access to specialized financing; Communications organizations. responsible for all
promotes Centers of Excellence to government small
Campbell reports to Magda Yrizarry,
enhance successful business rela- business subcon-
vice president, Workplace Culture,
tionships; sponsors training pro- tracting report
Diversity and Compliance.
grams and business fairs; and offers management. She
many other services and benefits is also the small
for minority businesses and business liaison
corporations wishing to work with across Cardinal
them. Purchases by NMSDC corpo- Robinson and Holmes Health. Holmes
rate members from minority busi- Strengthen Cardinal Health was previously at Pharmacia, where
nesses in 2004 totaled $87.4 billion. Diversity Programs she was Director of Supplier
Diversity; and at Monsanto, in
Within the last year, two new directors Global Procurement. She is active in
at Cardinal Health the Chicago Minority Business
Jack Campbell are strengthening Development Council and sits on
the company’s the healthcare committee of the
Directs Workplace Culture efforts for outreach National Minority Business
at Verizon to small businesses Development Council. Holmes has
as well as minority a BS degree from National-Louis
Jack Campbell is now Director– suppliers. University.
Workplace Culture and Communi-
cations within Verizon’s Corporate Lamont Robinson
Human Resources unit. has joined Cardinal
PDJ
Health as Director,

Expect more
from your career.
You were just following your passion. And millions of

people discovered life without the cloud of depression. A
promising treatment for colon cancer entered clinical trials.
Smokers found new strength to finally quit. Researchers made
an important breakthrough to treat macular degeneration.
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charge. You were just following your passion at Pfizer.
You may never set foot in a lab or work hand-in-hand “100 Best Companies to Work For”
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with scientists, but your talent can change the world.
“One of the Most Admired Pharmaceutical
At Pfizer, everything you do impacts everything we Companies in America” – Fortune,® 2002, 2003, 2005
do. Your ideas will help power the next generation
“Top 100 Companies for Working Mothers”
of medicines that make life a little easier to live for – Working Mother, 1998, 1999, 2000, 2001, 2002, 2004, 2005
people everywhere. And at the end of each and “100 Best Places for Latinos to Work”
– Hispanic Magazine, 2000, 2001, 2002, 2003, 2004, 2005
everyday, you’ll know that you’ve made a
difference. This is your career at Pfizer - a career “One of the Top-Rated Companies in Corporate Equality”
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unlike any other.
“Top Corporation for Women Owned Businesses”
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Visit www.pfizer.com/careers
Pfizer is an Equal Opportunity Employer.
The Bottom Line
By Catalyst
Catalyst’s groundbreaking research confirms that companies recruiting,

retaining, and advancing women will have a competitive advantage
in the global marketplace.
Catalyst found that there is a the five industries analyzed2 , the
B
usiness leaders increasingly
request hard data to support connection between gender diversity group of companies with the high-
the link between gender and financial performance. It is est women’s representation on
important to note that the study their top management teams expe-
diversity and corporate financial
explores a link, but does not demon- rienced a higher ROE than the
performance. In response, Catalyst
strate causation. In order to do the group of companies with the lowest
conducted a groundbreaking study
women’s representation.
demonstrating that such a link does latter, all other possible causes of
exist. good and poor financial performance • In four out of the five industries
would need to be ruled out, which is analyzed, the group of companies
The Bottom Line: Connecting
beyond the scope of the study. with the highest women’s repre-
Corporate Performance and Gender
sentation on their top management
Diversity uses publicly available data Findings : teams experienced a higher TRS
to explore the connection between than the group of companies with
The findings highlighted below re-
gender diversity in top management the lowest women’s representa-
affirm Catalyst’s long-standing belief
teams and U.S. corporate financial tion.
in the business impact of diversity.
performance in the second half of
• Catalyst Award-winning compa-
the 1990s. This period was chosen • The group of companies with the
nies financially outperformed the
because it represents a time of con- highest representation of women
339 other companies in the sample.
siderable economic growth and for on their top management teams
This finding holds true for both ROE
which there exists consistent and experienced better financial per-
and TRS.
formance than the group of com-
reliable gender diversity information.
panies with the lowest women’s
Two measures were used to
representation. This finding holds
Approach :
examine financial performance— Catalyst divided the 353 companies
for both financial measures ana-
Return on Equity (ROE) and Total lyzed: ROE, which is 35.1 percent into four roughly equal quartiles
Return to Shareholders (TRS)1 —in higher, and TRS, which is 34.0 per- based on the representation of
the 353 Fortune 500 companies for cent higher. women in senior management.
which Catalyst has at least four years The top quartile comprises the 88
• Financial performance also was
of data. The financial performance of companies with the highest gender
analyzed by industry; in each of
five industries was also examined.

Average ROE by Gender Diversity Top and TRS by Gender Diversity Top and Bottom
Bottom Quartiles—All Industries Quartiles—All Industries
17.7% 127.7%
Average 15.7% Average 109.9%
13.1% 95.3%
Top Quartile Bottom Quartile Top Quartile Bottom Quartile

Companies Companies Companies Companies
Note: Difference is significant at the 99% level Note: Difference is significant at the 90% level
diversity on leadership teams, while analyzed the top-quartile (88 compa- Catalyst is the leading research
the bottom quartile is the 89 companies) and bottom-quartile (89 com- and advisory organization working
to advance women in business, with
nies with the lowest gender diversi- panies) financial performers and
offices in New York, San Jose, and
ty. Catalyst then compared the two found that top financial performers Toronto. For more information or
groups based on overall ROE and have a higher representation of women to download a free copy of:
TRS. Industry and company differ- on their top management teams. The Bottom Line: Connecting
Corporate Performance and Gender
ences were controlled to ensure that
Conclusion : Diversity, visit www.catalyst.org.
the findings were not influenced by You may also sign up to receive
a few uniquely performing indus- These findings further confirm the Catalyst’s issue-specific newsletter,
tries or companies. For both ROE business case that Catalyst has put Perspective, and monthly email
forth for the past 40 years: gender updates at news@catalyst.org.
and TRS, on average, top-quartile
companies financially outperformed diversity is indeed a characteristic of
1 ROE and TRS reflect two critical elements of
bottom-quartile companies. companies with excellent financial returns to shareholders: ROE is an accounting-
based measure that reflects corporate finan-
Catalyst also confirmed that the performance, and developing cial performance; TRS is a value-based meas-
connection holds in the other direc- women managers and leveraging ure that reflects changes in stock price.
2 Five industries in Catalyst’s sample have at
tion. Again dividing the sample of that talent by giving them a seat at least 35 companies, permitting separate
the decision-making table is smart industry analyses: Consumer Discretionary,
353 companies into quartiles—this Consumer Staples, Financials, Industrials,
business.
PDJ
time by financial performance meas- and Information Technology/
Telecommunication Services.
ures (both ROE and TRS)—Catalyst

• the unique and growing hetero-
T
his is a most important
edition of Profiles in geneity of the American popula-
Diversity Journal: it cele- tion;
brates the accomplishments of 77 • the pervasiveness of globalization;
senior women leaders, and it is the and
gateway for understanding PDJ’s
• competition in the 21st century
ongoing focus on promoting women
based upon intellectual property
in senior leadership.
as opposed to brick and mortar.
So many women leaders fea-
tured at one time—77—the most The emerging demographics of
ever celebrated in the magazine’s America are virtually unique in the
history! As you examine their stories, world as to diversity and complexity.
By Steven L. Miller you will find these leaders come Much of America’s future preemi-
from all sizes of companies, all disci- nence and success as a culture will
plines, and many industries. depend on our ability to take advan-
Obviously we are making progress, tage of the possibilities this diversity
real progress, in gender diversity at offers for the common good. A good
senior levels. first step on this journey is success
But we still have a long way to with gender diversity.
go in gender parity in leadership; if Globalization is here for the
you doubt that, just consider how duration and cannot be sidestepped.
impressed you would be if we fea- Success for businesses, non-profits,
tured 77 men as leaders—not very, I and nations will depend on operating
would suggest. The point being that, well in an all-inclusive worldwide
while we celebrate these leaders and marketplace for goods, services, and
our progress, we are just beginning ideas. Learning from our domestic
to make real traction toward gender diversity opportunities can provide
parity. us a “leg up” in the world of global-
Why is parity important? ization.
A number of business cases can be And finally, in the intense com-
cited or developed, but for me there petition of intellectual ideas and
are three overarching reasons: leadership which will be the

Steven L. Miller
business reality for the coming more senior leaders have become Steven L. Miller, retired chairman of
decades, how can we not bring to engaged in gender diversity devel- the board of directors, president
bear all our nation’s human opment this last decade. Today we and CEO of Shell Oil Company (1999
resources? As we work to leave no are getting traction like never before to 2002), serves as Honorary Chair of
child behind, we must endeavor as in moving toward gender parity, the PDJ Advisory Board.
well to leave no citizen behind. because increasing numbers of
Success in gender diversity would be today’s senior male leaders are Mr. Miller currently heads SLM
a major step to ensuring a competi- engaged in making diversified lead- Discovery Ventures, Inc., head-
tive America in the years ahead. ership a reality. quarterd in Houston, TX, which
Now, how do we get to gender Now that band of enlightened pursues commercial ventures in
support of volunteerism, social
parity? As we reflect on these leaders’ standard-bearers will be joined by
outreach, and higher education
stories, we notice the common theme these honored women leaders who
academic achievement.
of mentoring in their narratives. accept the commitment to extend the
Leaders do not just happen. They are mentoring and diversity development
He remains active in both the
nurtured. They are challenged in that got them where they are today.
business and not-for-profit
constructive environments. In a The pace of progress toward diversity
communities, serving on the boards
word, they are mentored—elevated parity will depend on successful leaders
of a number of local and national
and molded by farsighted leaders who remember their journey, who
organizations and institutions:
who care about the future of the helped them get there, and why.
enterprise long after they themselves So today let us celebrate these 77
• The United Way of the Texas Gulf
will have left the stage. senior women leaders. Let us read
Coast
It is a primary responsibility of and learn from their experiences. Let
the current “generation” of leaders of us resolve to turn our learnings to • Points of Light Foundation
an organization to make the right action and thereby speed the • Reliant Energy
succession happen, and happen progress. And if we do this, and are
• University of Illinois Foundation
well. Our 77 women leaders in this successful at gender diversity, we will
issue have had the benefit of men- be better able to tackle the more diffi- • The University of Texas M.D.
toring by preceding leaders who cult diversity challenges of ethnicity, Anderson Cancer Board of Visitors
took the time, interest, and risk to GLBT, and those with special needs • Rice University’s Board of Trustees
help develop these women’s careers, and skills. You see, gender diversity
• Board of Advisors for Rice’s James
their futures. We honor more women is just the beginning of the journey!
A. Baker III Institute for Public
PDJ
today than in previous years because
Policy.

Cathy Arnett, President, Utility Support Systems, Inc., Distribution Engineering Services; Vickley Raeford, President, Raeford Land Clearing, Inc., Grading and Right-of-Way Clearing;
Rajana Savant, President, Mesa Associates, Inc., Engineering and Research Development; Elizabeth Gats, President, Stag Enterprises, Inc., Commercial and Industrial Supplies Distributor.
Y O U M I G H T B E S U R P R I S E D W H AT T H E Y C O N S I D E R W O M A N ’ S W O R K .
These businesswomen have prevailed in nontraditional fields because they met

challenges head-on and took advantage of opportunities that came their way.
Opportunities like becoming a vendor for Georgia Power, a subsidiary of Southern
Company, the South’s premier energy company. Through our Supplier Mentor
Program and other diversity initiatives, we have assisted qualified female and
minority-owned companies acquire the experience, knowledge, and contacts to
help grow their businesses. At Georgia Power, we believe that their success will
contribute to the economic success of all the communities we serve. To learn
more, visit us at southerncompany.com/suppliers/diversity.asp.
BELLSOUTH CORPORATION Valencia I. Adams VERIZON LIVESOURCE & PUBLIC Katherine Linder
HALLIBURTON Evelyn Angelle HEWLETT-PACKARD Cathy Lyons
A.G. EDWARDS & SONS Mary Atkin DAIMLERCHRYSLER SERVICES NORTH AMERICA Janet Marzett
RAYTHEON Susan E. Baumgarten MERCK (VACCINES) Margaret G. McGlynn
CUMMINS Jean Blackwell PEPCO HOLDINGS Tsion M. Messick
ACE HARDWARE CORPORATION Lori L. Bossmann MEDCO HEALTH SOLUTIONS Pamela T. Miller
CONVERGYS CORPORATION Karen Bowman STARWOOD HOTELS & RESORTS WORLDWIDE Ana Mollinedo Mims
ALLSTATE INSURANCE COMPANY Catherine S. Brune PFIZER Sylvia M. Montero
THE HERSHEY COMPANY Michele Buck DELOITTE & TOUCHE USA Maritza Gomez Montiel
GANNETT CO., INC. (USA WEEKEND) Marcia L. Bullard LEAR CORPORATION Phyllis Golden Morey
NEW YORK LIFE INSURANCE COMPANY Judith E. Campbell METLIFE Maria R. Morris
INGRAM MICRO Ria Marie Carlson ROCHE DIAGNOSTICS CORPORATION Tiffany P. Olson
CINTAS CORPORATION Karen L. Carnahan SAFEWAY Larree M. Renda
FORD MOTOR COMPANY Deborah Stewart Coleman CIGNA CORPORATION (SPECIALTY COMPANIES) Karen S. Rohan
DAIMLERCHRYSLER CORPORATION Chris Cortez UNITED STATES NAVY Ann E. Rondeau
STATE FARM INSURANCE COMPANIES Barbara R. Cowden WELLPOINT Alice Rosenblatt
KEYBANK Maria Coyne COMCAST CORPORATION D'Arcy Foster Rudnay
WHIRLPOOL CORPORATION Karel K. Czanderna DELL Susan E. Sheskey
HONEYWELL INTERNATIONAL Nance K. Dicciani GEORGIA POWER Leslie R. Sibert
THE HARTFORD FINANCIAL SERVICES GROUP Dana Drago ELECTRONIC DATA SYSTEMS CORPORATION Tina M. Sivinski
LEHMAN BROTHERS Anne Erni STARBUCKS COFFEE Launi D. Skinner
UNITED STATES ARMY Kathleen M. Gainey NATIONAL CITY CORPORATION Karin Stone
BOOZ ALLEN HAMILTON Laurene Gallo THE WILLIAMS COMPANIES Janice D. Stoney
UNITED STATES POSTAL SERVICE Mary Anne Gibbons AARP SERVICES Dawn Sweeney
HIGHMARK Kimberly S. Gray HCA Marilyn B. Tavenner
FOOD LION Cathy D. Green RELIANT ENERGY Karen D. Taylor
BMO FINANCIAL GROUP (HARRIS) Sandra L. Hanington CENDANT CORPORATION Jean Thomas
VERIZON INFORMATION SERVICES Katherine J. Harless CHUBB GROUP OF INSURANCE COMPANIES Janice M. Tomlinson
HCA Glenda A. Hatchett NORTHROP GRUMMAN INFORMATION TECHNOLOGY Michele P. Toth
ALBERTSON'S Kathy J. Herbert UNITED TECHNOLOGIES CORPORATION Debra A. Valentine
LOCKHEED MARTIN (KELLY AVIATION) Marillyn A. Hewson EASTMAN KODAK COMPANY Kim E. VanGelder
CISCO SYSTEMS Kathryn Hill AFFILIATED COMPUTER SERVICES Lora J. Villarreal
GENERAL DYNAMICS CORPORATION Linda P. Hudson COX COMMUNICATIONS Jacqui D. Vines
REEBOK INTERNATIONAL Denise Kaigler UNITED STATES AIR FORCE Debra K. Walker
SODEXHO HEALTH CARE SERVICES Carolyn L. Kolesar CAPITAL ONE FINANCIAL Catherine West
WHIRLPOOL CORPORATION Marise Fernandes Kumar AFLAC Teresa L. White
CATALYST Ilene H. Lang LIZ CLAIBORNE Paula J. Zusi
VERIZON NETWORK SERVICES GROUP Sheila Lau CHEVRON CORPORATION Rhonda Zygocki
TEXAS INSTRUMENTS Duy-Loan T. Le

Diversity.
It’s what drives us.
who are Leading the Way ... GANNETT CO., INC. (USA WEEKEND)
NEW YORK LIFE INSURANCE COMPANY
INGRAM MICRO
Marcia L. Bullard
Judith E. Campbell
Ria Marie Carlson

LEAR CORPORATION
METLIFE
ROCHE DIAGNOSTICS CORPORATION

Phyllis Golden Morey
Maria R. Morris
Tiffany P. Olson
77 Women
From the cadres of minority designers, engineers, and office staff to the men and women on the
factory floor and our network of minority owned dealers, we're dedicated to creating the best cars HIGHMARK Kimberly S. Gray HCA Marilyn B. Tavenner
Cathy D. Green Karen D. Taylor

and trucks possible. In fact, this dedication to work ethic, smarts, and quality is inherent in every FOOD LION RELIANT ENERGY
vehicle we produce. It's what makes us the proud American brands of DaimlerChrysler Corporation. VERIZON INFORMATION SERVICES Katherine J. Harless CHUBB GROUP OF INSURANCE COMPANIES Janice M. Tomlinson

Chr ysler, Jeep, and Dodge ar e register ed trademarks of Daimle rChr ysler Corporatio n.
Profiles in Diversity Journal November/December 2005 19 Profiles in Diversity Journal November/December 2005 17 18 Profiles in Diversity Journal November/December 2005
Diversity.
INGRAM MICRO
Marcia L. Bullard
Judith E. Campbell
Ria Marie Carlson

LEAR CORPORATION
METLIFE

Maria R. Morris
Tiffany P. Olson
77 Women


Anne Erni
Janet Marzett Evelyn Angelle Ria Marie Carlson Laurene Gallo Lehman Bros. Katherine Linder
DaimlerChrysler Halliburton Ingram Micro Booz Allen
Mary Atkin Verizon Lora J. Villarreal Paula J. Zusi
Ilene H. Lang Larree M. Renda Jean Blackwell
A.G. Edwards ACS Liz Claiborne
Catalyst Safeway Cummins Catherine West
Catherine S. Brune Michele Buck Tina M. Sivinski Capital One
Dana Drago Cathy D. Green
Allstate Hershey EDS
The Hartford Food Lion D’Arcy F. Rudnay
Comcast
Phyllis G. Morey
Karin Stone Janice M.
Lear
National City Tomlinson
Teresa L. White
Bank Chubb Group
Aflac
Lori L. Bossmann
Ace Hardware
Linda P. Hudson Cathy Lyons Karen S. Rohan
General Dynamics Hewlett-Packard CIGNA
Nance K. Dicciani Glenda A. Hatchett
Karen Bowman Janice D. Stoney
Honeywell Katherine J. Harless HCA Kathy J. Herbert
Convergys Duy-Loan T. Le Williams Companies
Verizon Albertson's Debra K. Walker
Texas Instruments U.S. Air Force
Tsion M. Messick Jean Thomas
Marcia L. Bullard
Barbara R. Cowden Pepco Cendant
Gannett (USA Weekend) Kimberly S. Gray Denise Kaigler
State Farm Highmark Reebok
W O M E N W O R T H W A T C H I N G 2 0 0 6
Anne Erni
Comcast
Phyllis G. Morey
Lear
Teresa L. White
Bank Chubb Group
Aflac
Lori L. Bossmann
Ace Hardware
Marcia L. Bullard
Anne Erni
Comcast
Phyllis G. Morey
Lear
Teresa L. White
Bank Chubb Group
Aflac
Lori L. Bossmann
Ace Hardware
Marcia L. Bullard
Anne Erni
Comcast
Phyllis G. Morey
Lear
Teresa L. White
Bank Chubb Group
Aflac
Lori L. Bossmann
Ace Hardware
Marcia L. Bullard
Diversity.
INGRAM MICRO
Marcia L. Bullard
Judith E. Campbell
Ria Marie Carlson

LEAR CORPORATION
METLIFE

Maria R. Morris
Tiffany P. Olson
77 Women


MEMOS FROM
These leading women worth watching represent achievement
and initiative within their organizations. Th eir co un s eling
“ m e m o s ” to o t h e r w o me n a s pi r i n g t o l e a d e r s h i p— t o ld
i n th e i r o w n w o r d s — s h a r e c e r t a i n pr i n ci pl e s , v a l u es,
and perspectives: self awareness, learning, perseverance,
fairness. Yet, their profiles reveal them as distinctively
v ar i e d i n d i v i d u a l s y o u ’ l l w a n t t o g e t a cq u a i n t e d w it h .

W O M E N W O R T H WAT C H I N G 2 0 0 6
Valencia I. Adams BELLSOUTH
M any of the executives I have known who are

deemed “accomplished” people in the workplace
often attribute at least part of their success to their
mentors. This holds true for those both inside and
outside of corporate America.
There are several individuals to whom I attribute
my success as a leader in business and in my commu-
nity. My mother was my earliest mentor. When I was
growing up, she instilled in her children the impor- TITLE: Vice President & Chief Diversity Officer
tance of always doing your best, and that we are no EDUCATION: Bachelor of Business Administration:
better or no less than anyone else. To this day, I Georgia State University
value her counsel and input.
FIRST JOB: Telephone operator at BellSouth
As I came up through the corporate ranks in the
late ’60s, there were few, if any, women—particularly READING: Whatever my book club is reading
African-American women—to serve as role models or PHILOSOPHY: It doesn’t matter who gets the credit.
mentors. I believe the mentoring experience can and FAMILY: Husband
should benefit both the mentor and the mentee in
many unique ways. A mentor brings the vision and INTERESTS: Church choir and boards; reading; traveling
broader business perspectives to the partnership, FAVORITE CHARITY: Women’s Resource Center
while the mentee brings current reality and “front- To End Domestic Violence
line” business perspectives to the partnership. It is
where these two perspectives meet and are explored
that learning for the individuals and the organization experience levels. Sharing both professional and personal
takes place. insights serves to enhance the process since the two areas
Forming a mentoring relationship—whether as are often intertwined.
mentor or mentee—gives you a chance to see yourself Shadowing, networking, and learning are some of the
and your career aspirations from another perspective. key elements which contribute to a rewarding mentoring
You can learn from others’ mistakes—without having experience. One of my first corporate mentors helped me
to repeat them. You can also benefit from someone’s to believe in my abilities, helping me to realize I was
past successes—without re-inventing the wheel! sometimes my own biggest obstacle to success.
Mentoring someone can give you a chance to revisit Constructive feedback between the mentor and
skills that you have mastered and pass on a little of mentee, though not always easy for some women to do,
what you have learned from others. It may actually is very necessary. You want to be able to discuss strengths
change the way you approach your own work. and weaknesses and share insights on those developmen-
These mentoring relationships best promote diversity tal areas that a peer or boss may be reluctant to discuss.
of thought and skills when made across disciplines, Too often the mentoring process breaks down due to
operating units, race and gender lines, age, and lack of commitment or follow-through by one or both
parties. To help avoid this, create a “contract” outlining
the goals and objectives of the relationship. Each party
COMPANY: BellSouth Corporation must have a willingness to devote the necessary time and
HEADQUARTERS: Atlanta, GA energy to assist in the building of the mentor/mentee
relationship. Trustworthiness and respect for confidentiality
WEBSITE: www.bellsouth.com
are essential to the experience. The characteristics and
BUSINESS: Telecommunications style the mentor brings to the process are important
2004 REVENUE: ~$28 billion elements in enhancing the mentor/mentee partnership.
I believe it is critical, especially for women, to reach
EMPLOYEES: 63,000 back and help others along, as well as to not be afraid to
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CUSTOMERS: DSL: >2 million; long distance: >6 million; seek out those who can help us attain personal goals.
access lines: >21 million Sometimes we don’t have because we don’t ask!

Evelyn Angelle HALLIBURTON
I f anyone were to ask me what is my most prized

possession, I would say my college degree. My
parents were immigrants from what used to be
Yugoslavia. They didn’t expect me to go to college
and didn’t have the money to help me. I worked as a
lifeguard for years and saved all my money, and I got
some scholarships. Still, it was difficult financially, so I
finished college in three years instead of four. Because
I knew that I’d need to be able to find a job, I chose
my major after reading an article that listed accounting
as one of the top professions for new graduates. It
turned out to be a good match.
This industry has a tradition of men in coveralls
and hardhats out in the oilfields or on project sites.
There aren’t a lot of women executives in business TITLE: Vice President – Investor Relations
or technical positions, although that’s changing. I’m
EDUCATION: BBA (accounting): Saint Mary’s College,
Halliburton’s first female head of investor relations,
Notre Dame, IN
and I’m proud of that. But I’m convinced that they
offered me the position because, after looking at all FIRST JOB: Lifeguard and swimming instructor
the candidates, men and women, they concluded READING: Triathlons for Women
that I was the best person for the job. And that’s the
PHILOSOPHY: You reap what you sow.
way I want it. I want to be seen as someone who’s
made it because of talent and hard work, not FAMILY: Husband, and very fine 5-year-old son
because I’m a woman. INTERESTS: Horses (I have four); running
It’s been a stretch. My previous job was assistant
controller, so the financial part of investor relations
was easy for me. However, I realized right away I
needed to understand the operations—drill bits and I also have great mentors here at Halliburton and a lot
pressure pumping and liquefied natural gas. of support—both at work and at home.
Fortunately, I’m the type of person who loves a If there is just one piece of advice I’d pass along
challenge, and when I set a goal I usually achieve it. to other women in business, it’s to be careful how
you treat people. It sounds simple, but I’ve found that
it’s often the simplest things that hold the greatest
COMPANY: Halliburton truth. I spent the first 15 years of my career at one of
HEADQUARTERS: Houston, TX the big accounting firms. In public accounting it’s “up
or out,” so turnover was a fact of life. It was very likely
WEBSITE: www.halliburton.com
that some of my coworkers who left the firm might
BUSINESS/RANKING: World’s second largest energy one day be my clients or my neighbors. The world is
services company really very small. It’s important to treat people well
2004 REVENUE: $20.47 billion that you meet along the way because it’s likely you’ll
see them again.
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EMPLOYEES: 106,000

Mary Atkin A . G . E D WA R D S
D eveloping your personal leadership philosophy is

the first step to becoming a leader. As for advice to
give to others, the best I can offer is to share the
leadership principles that I have followed in my
own career.
I truly believe that success in life is determined
not by what happens to us, but by what we make
happen. If you aspire to be a leader, you must first
establish a reputation as someone who can make
things happen. Take on challenging assignments that TITLE: Executive Vice President, Director of Staff Division
stretch you beyond your comfort zone, and then EDUCATION: BSBA: University of Minnesota, Carlson
School of Management
deliver results that go above and beyond expectations.
Delivering results, however, is only the begin- FIRST JOB: Research assistant for commodity futures
markets
ning. The difference between success and failure is
often not in “what” you do, but in “how” you do it. READING: I keep both a fiction and a non-fiction best-
seller on my nightstand at all times. I’m currently reading
When I reflect on my career, I recognize it is how I
The History of Love: A Novel (Krauss) and Blink: The
went about my work that set me apart and paved Power of Thinking Without Thinking (Gladwell).
the way for advancement. Tackle your work with PHILOSOPHY: Life is what you make it.
conviction and enthusiasm. Value people and treat
FAMILY: Two children: daughter (16), son (14)
them with respect. Show moral courage to “do the
right thing,” even if it’s unpopular. Be willing to INTERESTS: Travel; reading; family activities; community
involvement
make the hard call. All of these qualities will help
FAVORITE CHARITY: There are too many worthy
you earn credibility and respect as a leader.
charities for me to pick a favorite; I focus my personal
Don’t be limited by the boundaries of your job efforts toward education and health and human services
description. Learn more than you need to know organizations.
to do the job you have today. Understand your
company’s business inside and out. Know the issues
and challenges facing your organization, and try to
look at the world from the perspective of your firm’s I became. Embrace change—that alone will set you
top management. apart. If you believe passionately in what you are
Have a vision of what you are trying to accom- trying to accomplish, you will inspire others.
plish and pursue it with passion. I realized early in Build effective give-and-take relationships. Very
my career that I relished the role of being a change few people achieve success without the help and
agent. The bigger the obstacles, the more energized support of others. Surround yourself with talented
people and empower them to achieve. Make time to
help others to succeed, and don’t be afraid to ask
C O M PA N Y: A.G. Edwards & Sons for help when you need it yourself. Seek feedback
HEADQUARTERS: St. Louis, MO and accept it un-defensively. Excel at teamwork and
WEBSITE: www.agedwards.com be generous about sharing the credit for a job well
done.
BUSINESS: Brokerage firm Finally, believe in yourself and be comfortable
2005 REVENUE: $2.6 billion with who you are. Strive to keep balance in your
E M P L OY E E S : 15,246 life. Know your priorities and make time for what’s
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most important to you. Be grateful for all of
CUSTOMERS: 3.6 million
life’s gifts.

Not Everyone at PepsiCo Sees Things the Same Way
At PepsiCo, we value unique perspectives. Diversity and inclusion are benchmarks of
our business. In the 21st century, high performance begins with the ability to see a
different point of view. For more information, visit our Web site: www.pepsijobs.com
#4 on Top 50 Companies for Diversity*

#1 for Latinos*
#1 for African Americans*
#2 for Recruitment and Retention*
#4 for Asian Americans*
#5 for GLBT Employees*
#8 for Supplier Diversity*
*DiversityInc Magazine 2005
PepsiCo is dedicated to the policy of equal employment opportunity for all applicants without regard to their race,
color, religion, gender, age, disability, national origin, sexual orientation or any other category protected by law.
Susan E. Baumgarten R AY T H E O N
I share with women who aspire to be tomorrow’s

corporate leaders that great success is not easy—but
it’s doable. It’s about competence and hard work.
It’s making choices and understanding that no one
will give success to you. You have to get the educa-
tion and the credentials. When you have chosen
something to do, you have to commit to being good
at it, in places where you can make an impact.
Professional challenges and diversity of opportunities TITLE: Vice President & Deputy General Manager –
in life enable you to be a better leader. For me, it’s Raytheon Technical Services Company LLC
about knowing yourself, creating your own career,
EDUCATION: Bachelor’s degree (math/biochemistry);
and excelling at it.
Master’s degree (electrical engineering); MBA
As a woman in a male-dominated industry—or
(finance/marketing)
any industry for that matter—you have to recognize
that you are different. Acting like you’re not is non- FIRST JOB: Dancer with a Los Angeles junior ballet
sense. You have to be confident, however, that you company
have something to bring to the game no matter your READING: London: The Novel (Rutherfurd) and The
difference; so make sure you participate and demon- Cairo Trilogy (Mahfouz). As soon as I finish them, I’ll get
strate your skills and abilities with humility rather to the two most recent Harry Potter books.
than self-aggrandizement. Early on, competence and PHILOSOPHY: One of the most important aspects for
knowledge are enough, but you have to be even me is thinking that life is bigger than just you, yourself.
smarter as you move up because workplace and It’s being more aware of others, putting yourself in their
organizational politics are involved. Politics is not shoes. It makes life more interesting. It allows you to
necessarily a bad thing; you just have to be aware and function better in life and business.
develop an ability and agility to work through them.
FAMILY: Husband; one brother with two sons
There may be daunting challenges at times, but
it all comes back to competence. If you are good at INTERESTS: Ancient history; travel; theater; dance;
what you do, competence will prevail. You will then exercise; and I’m intrigued by Shakespeare.
find that once you are at a certain level, people will FAVORITE CHARITY: Arts- and dance-related organiza-
actually defer to you. This respect will not happen tions; museums; music centers; these types of programs
and their focus on youth.
C O M PA N Y: Raytheon
HEADQUARTERS: Waltham, MA
WEBSITE: www.raytheon.com
because you may be the only or one of few women
BUSINESS/RANKING: Defense and government in the room. It will happen because demonstration
electronics, space, technical services; business and
of your competence will make clear you are there
special mission aircraft; 4th largest defense contractor
because of your experience, skills, and credentials.
2004 REVENUE: $20.2 billion
I encourage women to always remember that you
E M P L OY E E S : 80,000 worldwide have something to offer and you are there for a reason.
Primarily the U.S. Department of
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CUSTOMERS:
Defense

Jean Blackwell CUMMINS
M y grandmother always hoped I would grow up to

be a genteel southern lady. What she got instead was
a tomboy who loves camping and golf and shudders
at the thought of putting on a skirt. But while I may
not have followed my grandmother’s guidance on
matters of femininity, my family’s advice on dealing
with people and determining what is really important
was invaluable.
My mother, in particular, taught me to be consid- TITLE: CFO & Chief of Staff
erate in my dealings with others, yet firm in my con- EDUCATION: BA (economics): College of William and
victions. She urged me to put integrity above all else. Mary; JD (cum laude): University of Michigan
She encouraged me to appreciate and celebrate differ-
FIRST JOB: Partner – Bose McKinney & Evans
ences in people, and to value my own opinion on a
par with anyone else’s. READING: The Kite Runner (Hosseini); The World is Flat:
My mother’s words of wisdom—coupled with A Brief History of the Twenty-first Century (Friedman);
insights gained from my real world experiences— Harry Potter and the Half-Blood Prince (Rowling)
have served me well during the highs and lows of my PHILOSOPHY: Helping others be wildly successful
many and varied careers. is a wonderful thing.
One of the most important things I have learned
FAMILY: Parents; 3 brothers; sister; 2 dogs: Dixie &
is to “take that leap.” I started my career in the legal
Savannah
profession and then moved to running a state lottery
commission and directing a $12 billion state budget. INTERESTS: Golf; fly-fishing; travel
Those first steps away from my legal “safety net” were FAVORITE CHARITY: Big Sisters
the toughest—and scariest. I soon discovered that the
successes and failures I experienced in each new posi-
tion made the challenge that much easier the next on getting ahead. Over time I began to understand
time. When I was no longer afraid of change, I could the importance of focusing on the success of the
embrace it as a way to make a positive difference for organization, rather than my personal triumphs.
my employer and myself. When I put the interest of the whole entity ahead of
I also realized that I needed to get my priorities my own, we both ended up winning.
straight. As a young professional, my thoughts were I have learned the importance of being myself
and developing my own style. Each of us is unique,
C O M PA N Y: Cummins Inc. and it is important to tap into that inner self to feel
H E A D Q U A R T E R S : Columbus, IN fulfilled about what you do and who you are.
W E B S I T E : www.cummins.com Finally, I have discovered that the best thing
B U S I N E S S / R A N K I N G : Manufacturing; #257 – you can do for an organization or company is to
Fortune 500
surround yourself with people who are more talented
2 0 0 4 R E V E N U E : $8.44 billion
than you. You do that by hiring good people and
E M P L OY E E S : 28,100 worldwide
giving them opportunities to grow and succeed in
C U S T O M E R S : 160 countries, 550 company-owned
their jobs. Helping others be wildly successful is a
and independent distributors, 5000 dealer locations
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wonderful legacy—and one that I hope I can
S U P P L I E R S : 1,500
continue to build for many more years.

A diversity of great technology and solutions
starts with a diversity of great people
At Raytheon, an inclusive culture is one of the things we believe gives us a competitive advantage.
By recognizing the uniqueness of individuals, empowering employees, and truly valuing their input,
our company consistently performs beyond all expectations. It’s a philosophy we’ll always embrace.
It’s right for people, and it’s right for business.
We’re proud to feature Raytheon employees in

our ads. To join them in a rewarding career, visit
www.rayjobs.com
© 2005 Raytheon Company. All rights reserved. Raytheon is an equal opportunity, affirmative action employer
and welcomes a wide diversity of applicants. U.S. citizenship and security clearance may be required.
Lori L. Bossmann
A C E H A R D WA R E
I n mentoring other women who aspire to positions

in leadership, I suggest some lessons I have learned
along the way that have helped me succeed:
LESSON 1. Be prepared with all the facts. Try
not to get caught up using your emotions to gain
consensus. If you know that the topic you are
presenting is controversial, anticipate questions
and be prepared to respond with the facts versus
your own personal emotions. TITLE: Vice President, Merchandising
LESSON 2. Know your own personal strengths and
EDUCATION: Bachelor of Science: Northern Illinois
weaknesses and build a team with individuals
University
whose strengths differ from your own. Leverage the
diversity around you by being open to different FIRST JOB: Staff accountant at KPMG
ideas and perspectives. Encourage healthy debate READING: Good to Great (Collins); Secret Life of Bees
and discussion to produce better results. Try not to (Kidd) for my daughter’s English essay this quarter.
take disagreements personally; it’s just part of the
decision-making process. PHILOSOPHY: Treat others with respect and value their
opinions.
LESSON 3. Realize that the best idea is only as
good as the buy-in you receive from your staff, FAMILY: Two daughters (13 and 10)
peers, and superiors. In order to be successful, you INTERESTS: I enjoy watching my daughters play soccer
must make others own the idea. Also, choose your and volleyball. I also enjoy playing volleyball myself;
battles wisely. One thing I learned early in my career
remodeling and redecorating my home; and reading.
from a mentor is that you may be right on a particular
topic, but the relationship damage may not be worth
the fight. Choose what is really important to you and
the company, and focus your efforts there.
LESSON 4. Pursue any opportunity that will expand explain professionally why you deserve the opportu-
your knowledge base, even if it’s outside your core nity. If you don’t ask, you don’t get!
competency and comfort zone. Step up and take on LESSON 5. Relationships are important. Actively
the risky, challenging assignments. Also, don’t be develop relationships within your company that can
afraid to ask for what you want and be prepared to help you through key career decisions. Develop rela-
tionships through listening to others and gaining their
respect, and always make sure you are approachable.
C O M PA N Y: Ace Hardware Corporation LESSON 6. Don’t neglect your personal life. I am
HEADQUARTERS: Oak Brook, IL personally more productive and creative when I’m
spending enough time with my daughters and am
WEBSITE: www.acehardware.com
involved in their daily lives. I eat dinner with my
BUSINESS/RANKING: Retail/wholesale home girls every night I’m in town, and make as many of
improvement; largest retailer-owned cooperative their soccer and volleyball games as I can. Also,
2004 REVENUE: Wholesale sales >$3.2 billion learn your limits and learn how to say “no.”
E M P L OY E E S : >5,000 I’ve been fortunate that Ace has provided me
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R E TA I L E R S : 4,700 independent stores on with ample opportunities that keep me engaged and
6 continents excited throughout my career.

Karen Bowman
CONVERGYS
T he best counsel I can offer to aspiring leaders is:

DO WHAT YOU SAY YOU ARE GOING TO DO. As a
leader, you cast a long shadow. Be mindful of the
impact your words and actions have on the people that
follow you. Never sacrifice your integrity or character. TITLE: President, Employee Care
Make realistic commitments and keep them—whether EDUCATION: BA (political science, with highest honors):
to your family, your colleagues, or yourself. University of Oklahoma; JD: Wake Forest University
BE PRESENT. Spend time with the people you lead. School of Law
My father was a submarine officer and used to walk FIRST JOB: In high school – lifeguard for a community
his ship every day. He taught me you can learn much pool; post-graduate – law clerk for the Honorable
more about your business and the challenges your Ferdinand F. Fernandez, United States Court of Appeals
people face by routinely getting out of your office. for the Ninth Circuit, Los Angeles, CA
PEOPLE ARE LIKE ARTWORK. Appreciate the READING: The World Is Flat (Friedman); Leonardo da
richness and diversity in each person and value them Vinci: Flights of the Mind (Nicholl)
for the different perspectives and experiences they PHILOSOPHY: Be the change you wish to see in the
bring to your business. world. (Gandhi)
PLAY TO YOUR STRENGTHS. Know who you are FAMILY: Married for 16 years; two sons: (12 and 11)
and what your unique strengths and talents are. Do INTERESTS: Spending time with my family and friends;
not try to emulate others or focus too much on your any activities my kids participate in; international travel;
weaknesses. Find opportunities that allow you to outdoor activities (hiking, skiing, mountaineering)
make your greatest contribution. FAVORITE CHARITY: I am particularly passionate about
DIVERSIFY YOUR EXPERIENCE. My career path charitable organizations that focus on children and litera-
has taken many interesting turns from my initial
experiences as a litigator to now leading a business.
Take risks in your career and do not be afraid to fail. national work team—that enable you to work with
people outside your country of origin. It is a unique
VALUE OPPORTUNITIES TO WORK INTERNA-
and invaluable opportunity to learn and to grow.
TIONALLY. The future of business is global, and few
individuals understand how to operate in a global TAKE TIME TO REFLECT. Find at least some time
environment. Seek out opportunities—such as an every day to stop and gain perspective. One of my
international assignment or membership on a cross- early mentors took a break for at least 30 minutes
at lunchtime every day. I learned that taking time to
reflect and gain a fresh perspective enables you to
C O M PA N Y: Convergys Corporation
remain calm and see possibilities where others see chaos.
H E A D Q U A R T E R S : Cincinnati, OH
YOU GET WHAT YOU GIVE. This is the theme of
W E B S I T E : www.convergys.com
the Global Women’s Network in our company, and I
B U S I N E S S / R A N K I N G : #1 provider of outsourced
am a true believer in it as a leadership principle.
customer service and cable telephony billing in the
world, and wireless billing services in the U.S.; #2 global MAKE TIME TO GIVE BACK to your community and
provider of cable billing; 8% of the U.S. outsourced to others. It will enrich you, energize you, and make
customer care market. you a better leader and a better person.
2 0 0 4 R E V E N U E : $2.5 billion HAVE FUN. Don’t take yourself or your job too
E M P L OY E E S : 63,000 seriously. The quickest way to reduce a very stressful
C U S T O M E R S : Leading companies in many situation is to find the humor in it. Be brave enough
industries worldwide including communications, to laugh at yourself, and create an environment where
PDJ
financial services, technology, and consumer products others can do the same.

Catherine S. Brune A L L S TAT E
W hile I haven’t written it, I suspect my life’s first

chapter could be titled, “Unexpected gifts from
shrimp, men’s clothing, and other unusual sources.”
My grandfathers died young, forcing my grandmothers
to earn livings for our families. One started a catering
business. The other took over my grandfather’s men’s
clothing store. As a result, I cleaned a lot of shrimp
and altered a lot of clothes … and boy, can I hem a
mean pair of pants!
Strong role models showed me you must be able
to adapt and learn at every stage of life. Since then, TITLE: Senior Vice President & Chief Information Officer
I’ve learned other lessons that have served me well:
EDUCATION: Bachelor of Science (management):
• Reach out. Use your skills and talents to help University of South Carolina
others. I look for opportunities to give people
hope, because I could have used that same help. FIRST JOB: First professional job – retail buyer for
It’s easier when people can see what’s possible. department store
• REALLY understand your business. Sit in more than READING: The World is Flat (Friedman)
one chair and be accountable—you will learn things
a lot differently than if you studied them in a book. PHILOSOPHY: Put your heart and mind into developing
• Remember that feedback is a gift. Conversations people – so they can grow in their careers and their lives.
with the people you work for are important. FAMILY: Husband; son (11) and daughter (9)
Without dialogue, even the best results may not
speak loudly enough to get you the next job. INTERESTS: Music; golf; and being an ice skating,
• Make sure people know you’re interested in new gymnastics, cross country, football, baseball and
responsibilities. Realize you won’t be successful at basketball Spectator Mom
everything, but that’s the chance you take to move
ahead. Don’t cling to what’s easy or comfortable. FAVORITE CHARITY: Junior Achievement. But I also
• Focus on your customers—in any role you have. As work with any groups that help young women succeed in
CIO of Allstate, I focus on building technologies and business and in life.
processes that add value for our customers so they
walk away feeling, “This is a company that cares
about me.”
• Bring your passion for others. Have a risk-taking
mentality, but care more about people other than your-
COMPANY: Allstate Insurance Company
self. You’ll have the courage to make difficult decisions.
HEADQUARTERS: Northbrook, IL • Think beyond the paycheck. The money’s important,
WEBSITE: www.allstate.com but ask, “Whom did I impact today?” I think about my
BUSINESS/RANKING: Insurance; nation’s largest children—what I contribute helps give them better lives.
If you let the job run you, it will. If you don’t have bal-
publicly held personal lines insurer; 2nd largest
ance in your own life, you can’t have it for your people.
property & casualty insurer
Whether cleaning shrimp or managing a billion dollar
budget, there’s no way you can be successful without
EMPLOYEES: 38,000 applying yourself and looking for opportunities to learn.
CUSTOMERS: 17 million households You have to start somewhere—but there’s no end to
SUPPLIERS: Supplier Diversity Program “to ensure where you can go.
inclusion of the minority- and women-owned businesses
PDJ
in the competitive bidding process “

Get more out of your career. Now at Dell.
At Dell, we’re committed to bringing together individuals with diverse

backgrounds, thinking, leadership and ideas, and arming them with the
best tools to ensure their success. We believe this helps drive innovation
and makes Dell a more dynamic company. Through career development,
mentoring programs, networking groups and productivity tools like the
Dell Latitude X300 with Intel® Centrino™ Mobile Technology, we offer the
resources to help every employee achieve their potential. Our goal is
to ensure that Dell is a great place to work, grow and aspire.
Success real time. Capture it at Dell.
Dell recommends Microsoft® Jeanne Oliver uses a Dell Latitude X300

Windows® XP Professional with Intel® CentrinoTM Mobile Technology
GET MORE OUT OF YOUR CAREER. GET MORE OUT OF NOW.
How do you get started? Visit www.dell.com/divaa1 or call 1.866.219.2674.

Dell and the Dell logo are registered trademarks of Dell Inc. ©2005 Dell Inc. Intel, Intel Inside, the Intel Inside Logo, Intel Centrino and Intel Centrino Logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the
United States or other countries. All rights reserved. Dell Inc. cannot be held responsible for errors in typography or photography. Dell is an AA/EO employer. Workforce diversity is an essential part of Dell’s commitment to quality and to the
future. We encourage you to apply, whatever your race, gender, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status.
Michele Buck HERSHEY
O ne of my favorite recruiters calls me a “boot strapper”—

someone who pulled herself up by the boot straps.
My parents worked for everything they had, and they
expected their children to do the same. My mother
grew up on a farm with no indoor plumbing, and
worked her way through college. My father was the
first in his family to finish high school, and joined the
military to earn money for a college education. I start-
ed working when I was 12, and worked my way
TITLE: Senior Vice President, President U.S. Snacks
through college and graduate school.
Earning my MBA was an important milestone. It EDUCATION: Bachelor’s degree: Shippensburg
opened up doors I couldn’t have opened without it. University; MBA: University of North Carolina
It provided me the opportunity to discover a career FIRST JOB: Babysitter at age 12; then worked as a
that combined my analytic abilities, creativity, and waitress, sales clerk, and bank teller
strong interpersonal skills—a career in marketing and
PHILOSOPHY: Always view the glass as half full. This
brand management.
leads to uncovering endless possibilities and finding
As I worked my way up, I actively sought out a
solutions you wouldn’t have otherwise.
wide variety of assignments to build my skill set. I
started marketing high-impulse snacks, then marketed FAMILY: Husband; daughter (7); son (5)
a commodity business, then a high-margin business, INTERESTS: Beach vacations; jogging; kids’ school
and then ran new product development. This wide activities
range of experiences led to my first general manager
role wherein I gained valuable knowledge about
running a plant; but I learned even more about
managing people. The relationships I built with plant When I left, I received a plaque embroidered by the wife
employees resulted in the greatest award of my career. of a union employee in a frame made by the shop
mechanics, reading: “Our Loss is Their Gain.”
Five key philosophies have guided my career. First,
COMPANY: The Hershey Company “fit is everything.” Work for a company that shares your
values and values your strengths, and you will be a star.
HEADQUARTERS: Hershey, PA Second, take personal ownership of managing your career
WEBSITE: www.thehersheycompany.com (corporate) by seeking out the experiences you need to build yourself
www.hersheys.com (consumer) into a great business person. Third, know yourself well.
Recognize your strengths; hire people who complement
BUSINESS/RANKING: Confectionery & snack food
your skill set. Fourth, start each assignment thinking “how
products; largest North American manufacturer of
will I make my mark?” Fifth, do what you love—your
chocolate and non-chocolate confectionery products;
passion will be contagious.
#3 in the overall snack market Balancing a full-time job and a full-time family is hard
2004 REVENUE: >$4 billion work. Some days will be all about work, others more
about family. Every day, make the best decisions you can
EMPLOYEES: ~13,000
for that day.
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CUSTOMERS: >2 million retail outlets in North America

Marcia L. Bullard GANNETT (USA WEEKEND)
I ’m lucky to have started in the business when I did.

A lot of doors were opening for women in the mid-1970s.
I benefited from that, and had the good fortune to
work for a company and for people who were willing
to take some chances on me.
If you’re looking for “success,” personally or pro-
fessionally, there is no substitute for hard work and
good luck. We can’t control the luck part. But it is
necessary—first and always—to pay attention to the TITLE: President & CEO – USA Weekend magazine
current task and to do the very best you can. Be self- EDUCATION: BS (journalism): Southern Illinois University;
aware: understand what your strengths are, and what MBA: George Washington University
they are not. Then plunge ahead, and speak up as FIRST JOB: Bussing tables at a cafeteria while in high
you go. Speak up to let your managers hear about school
your accomplishments. Speak up if you see unfair-
READING: Lincoln (Donald)
ness in promotions or pay. Offer solutions to the
problems you see. Stay positive, and be part of the PHILOSOPHY: Begin at once, and do the best you can.
solution. FAMILY: Husband, a newspaper editor; stepdaughter, a
All of us have influence, whether we’re high or talented actress
low on the food chain. It’s important to use that INTERESTS: Spending time with my nieces and
influence to make the kinds of changes we believe nephews; gardening; travel
are right. FAVORITE CHARITY: Our magazine started Make A
In deciding what I want to influence, I think back Difference Day, now the largest day of volunteering in the
to what it was like when I was a young reporter and nation. It’s on the 4th Saturday of every October. Join us!
editor. I remember what it felt like to learn that I wasn’t
paid as much as my male colleagues. What it felt like
to be too timid to speak up in a story meeting. How try to influence now. I have an opportunity to help make
exciting it felt to get a promotion, or to get an assign- sure our staffers are paid fairly, whatever their gender
ment that was a reach. So, those are the points that I or race, and I have a responsibility to do that. I have the
opportunity to ask everyone’s opinion at a meeting.
I have the opportunity to encourage managers to take
COMPANY: Gannett Co., Inc. (USA Weekend) chances by hiring and promoting young and diverse
HEADQUARTERS: McLean, VA staffers.
My hope is that we, as managers and executives, will
WEBSITE: www.usaweekend.com or
create more diverse and equitable workplaces that play
www.gannett.com
to everyone’s strengths—and that, as a result, more
BUSINESS/RANKING: News media; #283 – Fortune 500 women will stay in their chosen careers, take on more
2004 REVENUE: $7.4 billion responsibilities, and move into the very top positions.
Yours may not be a perfect workplace now, but
EMPLOYEES: 52,500
change can come. That change will be made most wisely
PDJ
CUSTOMERS: Newspapers: 7.6 million circulation; and most quickly by those within it.

Judith E. Campbell NEW YORK LIFE
L ife is an adventure. Mine certainly has been.

Twenty-five years ago, I was a single mother with
three daughters under 10, and I was starting my first
corporate job. It was my first big opportunity to take
advantage of newly honed skills, as well as a bit of
good luck. Now, all these years later, I can ponder on
the things that helped me succeed. Perhaps my hind-
sight can help others. So here goes.
Be curious and intrigued about everything, but
mostly about how things work. Don’t be afraid to ask TITLE: Senior Vice President & Chief Information Officer
questions that can help you gain a greater under-
standing of why things are the way they are, and EDUCATION: BA (history): Chestnut Hill College – Philadelphia
don’t be afraid to challenge existing solutions. At the FIRST JOB: Freelance newspaper reporter
same time, be interested in the details—not to
manage them, but to know all the facts before you READING: The Master: A Novel (Toibin)
begin challenging orthodoxy. PHILOSOPHY: Do unto others as you would have them
After you understand how things work, step back do unto you.
and think broadly about solutions to problems and
improvements to the existing business or condition. FAMILY: Two daughters and three grandchildren
You and your teams don’t need to have 100% of the INTERESTS: Reading; genealogy
answers to everything all the time, because perfection is
a dream, but excellence is achievable and sustainable. FAVORITE CHARITY: Education. Also, I serve on the
Think expansively about people, especially how Board of Trustees of Drew University in Madison, NJ, and
their best talents and skills can be used. Get them Chestnut Hill College in Philadelphia, PA.
involved enough to be as intrigued, as curious, and
as enthused as you are. This goes for people at all
levels of your organization, not just those in your
immediate circle. Encourage their creativity and Always follow the Golden Rule. Treat others, talk to
forgive their minor mistakes, which generally aren’t others, work with others, and lead others as you would
consequential in the long run. Explain straightforwardly like them to do with you. It isn’t a guaranteed formula
what you’re looking for, and then move on. Thank for success, but it works out far more often than not.
them for their enthusiasm as well as their achievements. Similarly, help those around you any way you can. Give
of your time. This keeps you grounded, so you never start
to believe your own press.
COMPANY: New York Life Insurance Company Broaden yourself. Have interests beyond the work-
HEADQUARTERS: New York, NY place. Balance is important, and you will learn things that
WEBSITE: www.newyorklife.com can help you throughout your life. Become an interesting
person. For me, reading fiction is a wonderful doorway to
BUSINESS/RANKING: Insurance (life, annuities, &
knowledge and a world view, but so is traveling or simply
long-term care insurance; institutional asset manage-
meeting new people.
ment; retirement plan services; securities products &
Last but not least, take advantage of good luck. I’ve
services); #68 – Fortune 500; largest mutual life insur-
ance company in the U.S. never had a career plan, but I’ve reached out for things
that interested me at opportune moments, and I’ve been
2004 REVENUE: $10.4 billion (adjusted operating) fortunate to randomly meet some good people along the
EMPLOYEES: United States – 8,225; Int’l – 4,425 way who have helped me. With success then comes the
SUPPLIERS: Total procurement ~$500 million responsibility to help someone else. This makes it all
(~4% with women- and minority-owned businesses) worthwhile.
PDJ
Ria Marie Carlson INGRAM MICRO
I had the good fortune of being raised by a strong

and intelligent mother. Her advice provided comfort
and encouragement during my childhood and, surpris-
ingly, guided me well in my career. My mother was a
great mentor, so I’ll share her words of wisdom to
help others with their careers.
Like yourself…but not too much. Mom did a great
job of instilling me with self-confidence, but always
brought me back down to earth if I got too cocky. Corporate Vice President, Strategy &
TITLE:
This healthy balance has been valuable in the business Communications
world. The key is having the confidence to articulate
EDUCATION: BA (journalism & political science):
your ideas with strength and clarity, while having the
University of Southern California
warmth and humor needed to build relationships.
Work hard and get good grades. Mom insisted on FIRST JOB: Counter help at a beachfront snack bar; first
glowing report cards. As a kid, I thought her expecta- professional job – television producer
tions were tough, but today I’m glad her standards READING: Work-related business, news, and professional
were high. Grades continue to be part of everyday journals, as well as Harry Potter and the Half-Blood Prince
life. Report cards have changed since fifth grade, but (Rowling) aloud to my daughters.
the outcome is the same. Those who perform get PHILOSOPHY: Find the passion.
rewarded.
FAMILY: Husband; two daughters (13 and 9)
Learn to play with others. Work is a team sport.
Mom taught me that winning is great, but the way we INTERESTS: Family and friends; tennis; bicycling
win is more important. Follow the rules; don’t cheat. FAVORITE CHARITY: Southern California-based
Listen to your coach. Treat your teammates well. women’s shelter, education foundation, and foster-care
These words ring true when dealing with colleagues organizations; Junior Achievement
today. My leadership philosophy hasn’t changed much
since I was captain of the school softball team: find the

great talent, utilize their strengths, improve their weaknesses,
COMPANY: Ingram Micro Inc.
motivate them, and get out of their way.
HEADQUARTERS: Santa Ana, CA You can do anything you set your mind to. As a
young girl in the 1960s, my early aspirations were of
WEBSITE: www.ingrammicro.com
careers considered off-limits to women of the time—
BUSINESS/RANKING: World’s largest technology astronaut, President of the United States, professional
distributor; #76 – Fortune 500; (marketing programs, baseball player—but Mom never smirked. Instead she
outsourced logistics services, technical support, financial said, “You can do anything you set your mind to.” That
services, and product aggregation & distribution) gave me the confidence, perhaps fearlessness, to pursue
those things that were outside my comfort zone.
2004 REVENUE: $25.5 billion We all have our own version of “Mom’s Words” to
EMPLOYEES: 13,600 guide our future. My favorite piece of advice, however, is
one I found on my own as an adult: find what makes you
PDJ
CUSTOMERS: 165,000 in 100 countries
happy and stick with it.

Karen L. Carnahan C I N TA S
T oday, compared to years past, women aspiring to be

corporate executives are in a position of opportunity.
In a highly competitive global economy, talent
supercedes everything. I know we can all agree that
America is in no short supply of talented women.
That’s great news for women, America, and corporate
enterprise.
Throughout my 26-year career at Cintas, I’ve
been fortunate to be part of a progressive culture TITLE: Vice President & Treasurer
that’s transformed a once small, regional laundry into
EDUCATION: BSBA: The Ohio State University
one of Fortune’s “Most Admired” companies. I’m
proud to share some of the valuable lessons learned: FIRST JOB: Arthur Andersen & Co. (auditor/CPA)
• Cherish front-line employees. Regardless of your READING: Blink: The Power of Thinking Without
corporate position, spend time with the people in Thinking (Gladwell)
the field who actually do the work. Make it a PHILOSOPHY: Connect people who care with causes
priority to ride with service or sales representatives, that matter.
and roll up your sleeves and work in the plant. FAMILY: Married 29 years; two sons
Understand what it takes to exceed customers’
INTERESTS: Youth sports – ice hockey & football
expectations.
FAVORITE CHARITY: The Community Foundation of
• Diverse experiences will shape your ability to lead
West Chester/Liberty, OH
others and make executive decisions later in your
career. While both are important, education and
wisdom are not the same. Through experience,
learn the business, build exceptional levels of trust,
and gain the wisdom from successful mentors and
leaders. Stay positive and focused, and be a great • Learn the “big picture” early in your career by volun-
listener. teering for interdepartmental projects. Go for the tough
ones, the unpopular ones, the ones that allow you to
see how all the pieces fit together to solve problems.
Build a broad network. Later in your career, you’ll draw
COMPANY: Cintas Corporation
on those experiences and knowledge. You will know
HEADQUARTERS: Cincinnati, OH where to get valuable information in order to make
WEBSITE: www.cintas.com informed decisions.
BUSINESS/RANKING: Corporate identity uniform • Have a sense of humor; never forget how to laugh. All
programs; workplace/safety products & services; of us face challenges at work and at home, and the
industry leader; NASDAQ-100 company; component work/life balance is never perfectly level. Take the posi-
of S&P 500 Index tion that obstacles are meant to be opportunities. Stay
positive and enjoy what you do. People will be inspired
FY 2005 REVENUE: $3.1 billion
by your professionalism and enthusiasm. The ability to
EMPLOYEES: 30,000; 350 locations inspire others will carry you far as a leader.
PDJ
CUSTOMERS: 700,000

Harris
(part of BMO Financial Group) is driven
by corporate values that foster a diverse workforce
and an equitable, supportive workplace in which
all employees are given the opportunity to meet
their professional goals.
At the very heart of Harris’ ongoing initiative towards
a fully inclusive workplace is our unwavering commitment
to create a high-performance culture for all employees.
This determination energizes our company and allows us
to reap the benefits of an engaged and diverse workforce.
It’s called leading by example.
Please complete your online profile and enter your
resume information at www.harrisbank.com while review-
ing our career opportunities.
Deborah Stewart Coleman FORD
W hen I was young, I thought I’d pursue a career

that focused on people. I earned two degrees in
psychology, and had dreams of becoming a psychologist.
Then, one day, I found myself working as an
intern at an auto plant—and I loved it! I began to
appreciate that all my training and education in the
softer, people-focused fields could be expanded to
include exciting work in business. The automotive
industry is global, male-dominated, complex, and
technical. In this environment, working together TITLE: Vice President, Global Quality – Ford Motor Co.
creatively and effectively with teams of people to
(previously Group Managing Director & CEO, Ford Motor
develop solutions for improvement has been an
invigorating challenge for me. Co. of Southern Africa)
My background and training in psychology are EDUCATION: BA (psychology): Southern Illinois
certainly aligned to today’s work environment— University; MA (psychology): Washington University;
maximizing the contributions of many diverse
MBA (international business): Baker College
individuals to deliver significant operating results.
One of my primary roles as a leader is as a coach FIRST JOB: College Graduate-in-Training program,
or teacher, with a responsibility to serve as mentor General Motors
and advocate for other employees. At any given time,
READING: John Grisham’s books
there are a number of people whom I’m advising and
coaching, mostly through two organizations at Ford PHILOSOPHY: It’s important to center your work life on
that are significant to me—the Ford Employee people – teaching, coaching, educating, and challenging
Resource groups: Women in Manufacturing, and the people to think differently to resolve complex issues.
Ford African Ancestry Network.
If I have a mantra, it is this: it is the job of FAMILY: Two daughters
today’s leaders to identify and mentor the leaders of INTERESTS: Reading; travel; exercise
tomorrow, to ensure they have both the formal and
informal business acumen necessary to succeed. FAVORITE CHARITY: Continuing work with HIV/AIDS
Business today is more complex, global, and Awareness since returning to the U.S.
competitive than ever. The current environment in the
industry is challenging, as it requires results-oriented lead-

ership that centers on effective utilization of the talents and
COMPANY: Ford Motor Company
skills of many people. While today’s business leaders cer-
HEADQUARTERS: Dearborn, MI tainly need excellent technical knowledge, they also must
have development of people as a priority, investing the
WEBSITE: www.ford.com
time necessary to teach, coach, and mentor future leaders.
BUSINESS/RANKING: Automobile manufacturing; Of course, even though my daughters are both adults,
#2 (year-end 2004) I still have plenty of working-mother guilt syndrome: I am
constantly seeking that balance between work, family, and
friends.
EMPLOYEES: ~325,000 globally But overall, it’s a great life. I may not be working as
a psychologist, but I’m still working with people—encour-
CUSTOMERS: 2004 total market share 19.3%
aging them to be the absolute best in whatever they select
SUPPLIERS: Spent >$3 billion with over 500 minority to be a part of, to think creatively, and to make a positive
PDJ
suppliers difference in their business, team, or organization.

Chris Cortez DAIM L E R CHRYSLE R
B eing part of a two-career couple has certainly

made for some decision-making and geographic
challenges, but I try not to see that as an obstacle.
I believe that it’s best to steer your career to areas where
you have passion, need learning, can contribute—and
which you can align with your homelife priorities.
KNOWLEDGE & STRATEGIES TITLE: Senior Vice President, Global Service & Parts –
Keep your ego in check. Ego closes you off from Chrysler Group
honest information and makes you unapproachable. EDUCATION: BS (marketing): Western Michigan
Ego serves well if you personally have all of the University; MBA: Wayne State University
answers needed to improve and grow your division. FIRST JOB: Management trainee at Chrysler in 1976
I don’t believe any one person has all the answers, so
PHILOSOPHY: When you’re in a mature industry, you still
I try to keep the doors open; that takes having a style
need to be a change agent. It's a constant battle with
that makes people comfortable coming in to say that
those who say “that's just always been done that way.”
a direction we are taking isn’t working or that they
The people who succeed the most are the ones who are
don’t have the answer to a problem we need solved.
able to break through.
MENTORING
INTERESTS: We live on a lake, and boating is my favorite
It’s very satisfying to be at a stage where you can thing to do. I kayak a bit, and on a nice Friday night, four
give something back to someone coming up behind couples go out on what we call the “boat cruise,” sit on a
you, and mentoring is one of the most energizing pontoon in the middle of the lake, and eat munchies and
things you can do. The key to mentoring is to avoid a drink wine. On a Saturday or Sunday afternoon, you will
supervisory role. A mentor is not there to fix the person’s usually find me floating on an air mattress in the middle
issues. The mentor’s role is to open up the horizon … of the bay with a good book and a glass of red wine. Any
to let the person see options that they might not see. place to do with water is where I am.
It’s also a role that requires honesty. Tiptoeing doesn’t
FAVORITE CHARITY: Children’s Literacy Program
help anyone. The mentor can point out weaknesses
and suggest outcomes or solutions.
CAREER PATH
I joined the company within sales and marketing, specifically Mopar Parts Division, where I am now. My
career was spent in the controller’s function, a path that
COMPANY: DaimlerChrysler Corporation
moved me all around the company because our finance
HEADQUARTERS (DUAL): Stuttgart, Germany & teams are “embedded” within the operating functions they
Auburn Hills, MI serve. It was great peeking over the shoulder of every
WEBSITE: www.daimlerchrysler.com function in a way that you can’t do easily from just one
area. I moved back into sales and marketing about eight
BUSINESS/RANKING: Automobile research, design,
years ago and have headed our Fleet/Commercial Sales
development, engineering, manufacturing, &
Division and now Global Service and Parts—positions that
marketing; world's fifth largest automaker
gave me profit and loss responsibility and a most
CUSTOMERS/2004 REVENUE: 2.7 million vehicles satisfying challenge.
PDJ
sold worldwide

a
new
way
People in every corner of the world are
changing the way they work, live, play, and learn.
They’re extending the bounds of corporate networks,
knowing they are protected wherever they
do business—with or without wires.
They are bringing school children to the Taj Mahal and
Machu Picchu with field trips powered by
broadband rather than diesel.
And within Cisco, employees are collaborating in new ways
with customers, suppliers, and communities
across diverse geographies and cultures, thanks to
networks that unite voice, video, and data.
No matter where you look, these changes
have one thing in common.
They’re powered by the highly secure, intelligent
network we have all built together.
The network powered by Cisco.
And shared by everyone.
Change the way you work at:

www.cisco.com/jobs
cisco.com/poweredby
©2005 Cisco Systems, Inc. All rights reserved.
Barbara R. Cowden S TAT E FA R M
T hroughout my life I have been fortunate enough to

learn from and be inspired by a variety of mentors.
As a junior high teacher fresh out of college, I was
young, single and completely unsure of myself. A
more senior teacher took me under her wing, showed TITLE: Executive Vice President
me the ropes, and taught me the subtleties of office
EDUCATION: BS: California Polytechnic University;
politics. Some years later, I joined State Farm as an Master’s degree (business): San Jose State University;
agent. I was new to the insurance industry and to Chartered Life Underwriter: The American College
the corporate world—but, again, a more seasoned
FIRST JOB: In high school – worked in the stock room of
veteran took interest in me and offered encourage-
a retail store; after college – junior high teacher in Santa
ment, wise counsel, and, sometimes, crucial criticism.
Clara, CA.
Several years ago I became the executive sponsor
READING: For my grandchildren: The Chronicles of
for State Farm’s Hispanic Employee Resource Group.
Narnia (Lewis); for fun: Finding God in the Land of Narnia
As I got to know the organization and became familiar
(Brunner & Ware); for development: The World is Flat
with its members, I asked for a volunteer to mentor
(Friedman)
me and help me better understand the interests of
our Hispanic employees, agents, and customers. That PHILOSOPHY: The environment in which we work
relationship continues today and has extended to affects everything else. Good leaders create a place
where we, and the people we work with, want to come
include mentoring partnerships between many
and contribute. That’s when the best ideas come and
members of our executive leadership and employee
when everyone’s thoughts are valued and appreciated.
resource groups.
Currently, I mentor a promising group of men FAMILY: Husband; 4 children; 11 grandchildren
and women from across our company. I consider INTERESTS: Gardening; boating; time with family
these relationships an obligation and a privilege of FAVORITE CHARITY: United Way; American Diabetes
leadership. The people I encounter shape my thinking Association
more than I could ever hope to affect theirs. From
them I have learned that mentoring is most successful
when approached as a partnership. Switching roles Hispanic employee group—have allowed me to see the
as personal needs dictate is healthy, fulfilling, and world through different eyes. Her insight and counsel
enlightening. have profoundly affected my leadership style and philosophy.
Reverse mentoring relationships—particularly the When we sit down together, our differences fall away.
partnership with a bright, energetic member of our Rank doesn’t apply. Nothing is out of bounds. We simply
talk. And, in those moments, true exchange takes place.
COMPANY: State Farm Insurance Companies My career has been enriched by the people I have
HEADQUARTERS: Bloomington, IL encountered. I am blessed with a collection of relation-
WEBSITE: www.statefarm.com ships that brings me joy, friendship, and support. It is our
relationships that heighten performance and make the
BUSINESS/RANKING: Insurance; #1 insurer of auto-
mobiles in the U.S. since 1942; leading insurer of homes workplace an engaging place to be. I have learned that
since 1964. relationships make a job into a career, co-workers into a
family, and a company into a culture.
2004 NET WORTH $46.3 billion
I’m not sure what happened to that junior high
EMPLOYEES: 69,000 employees; 17,000 agents
teacher who first took an interest in me. And I’m not sure
CUSTOMERS: >27 million households & small businesses I remember exactly what we talked about. But what I
SUPPLIERS: 3,700 suppliers across all industries, know for sure is that good leaders are good learners.
PDJ
product lines & services And none of us can do it alone.

Maria Coyne KEYBANK
I could share hundreds of tips and ‘to dos’ that would

help tomorrow’s corporate leaders achieve success in
the workplace. But, in my twenty-three year career,
there have been four main principles that have guided
me in both my professional life and my personal life.
In considering the foundation on which to build your
success, I offer these suggestions:
• HAVE A STRATEGY. It is important to establish
parameters for your career path, but be willing to
adjust as you go along. Be passionate about what
you do and enthusiastic in your approach to work,
challenges, and change. Understand where you can
make the greatest contribution and stay focused on
your goals.
• NEVER STOP LEARNING. Continually challenge TITLE: Executive Vice President, Community Banking
yourself and seek out new information and fresh EDUCATION: University of Notre Dame
thinking. Don’t be afraid to take a few risks. With
FIRST JOB: State Savings & Loan in Euclid, OH
risk comes change, and that can often mean oppor-
tunity. But, always be wise and learn from your READING: Catherine de Medici: Renaissance Queen
mistakes. of France (Frieda)
• ENJOY BALANCE IN YOUR LIFE. Live life with
PHILOSOPHY: Give your all to everything you undertake.
passion—it is a fleeting gift. Make time for your
family, for your friends, and for fun. Take care of FAMILY: Husband, an attorney; two children – a son at
yourself and take a few minutes each day to just “be.” Harvard, and a daughter at Beaumont
• ALWAYS CARE. Look to inspire those around you. INTERESTS: Reading; outdoor activities; opera
Look at all the good in the world, and try to give
some of it back. Giving your time, talent, and FAVORITE CHARITY: Sociedad Amigos de los Ninos
treasures almost always gives you something more in Honduras
COMPANY: KeyBank valuable in return. Make time to volunteer, become a

HEADQUARTERS: Cleveland, OH mentor, or sit on the board of your favorite nonprofit
organization.
WEBSITE: www.key.com
I challenge the women who aspire to be our corporate
BUSINESS: Bank-based financial services leaders to adopt these ideas into the foundation of their
2004 REVENUE: >$4.4 billion success ‘playbooks’. May you never stop growing and
seeking out opportunities to further your development.
EMPLOYEES: 19,576 full-time-equivalent employees May you enjoy a balanced and fulfilling life, not forgetting
CUSTOMERS: 2.2 million within Key’s footprint to take time for you. And, may you find reward in caring
PDJ
for all those sharing in your life journey. I wish you great
SUPPLIERS: 8,508
success!

BellSouth has a strong commitment
to the communities we serve.
We continually reaffirm that

commitment and reinforce our
connections to the community by
embracing diversity and inclusion—
both inside and outside the company.
Connecting to the
community with
talent, strength
and diversity.
Through its Office of Diversity,
BellSouth supports networking
groups that promote mentoring,
training, and enhanced opportunity
for all employees regardless of age,
race, gender, or sexual orientation.
These groups volunteer their time
and resources to sponsor a wide
range of activities and provide new
ways in which BellSouth connects to
the people we serve.
BellSouth is proud of these efforts.

Because, no matter how advanced
our technology, we know that the
strongest, most lasting connections
are made within the community,
face to face, person to person.
bellsouth.com
©2005 BellSouth Corporation.
Karel K. Czanderna WHIRLPOOL
S uccess means many things to many people, but

my definition revolves around tackling interesting
challenges, helping people maximize their potential,
and having fun—all while delivering results. I firmly
believe one of my main responsibilities is to give
people opportunities to grow, and to encourage and
celebrate with them. Every day I ask myself: “Did
I do something today that helped someone grow and TITLE: Vice President & General Manager, KitchenAid
develop?” If you think about it, a business doesn’t Brand
exist without people, and people are the only EDUCATION: BS (physics): Clarkson University; MS &
appreciating assets. PhD (materials science & engineering): Cornell University;
Many people have helped me in my career and Executive Education Program: Harvard Business School
given me unimaginable opportunities. I never aspired FIRST JOB: As a teen, I babysat, made and sold candy,
to a specific title or position, yet with their help I and assisted my scientist father with physics experiments.
have been fortunate to work in many different func- During college, I worked in the chemistry stock room at
tions that have led to general management. For me, Clarkson University.
the journey has been so interesting—each position READING: Inside Intuit: How the Makers of Quicken
has been a learning experience and a chance to make Beat Microsoft and Revolutionized an Entire Industry
a difference to the business and the people in the (Taylor, Schroeder & Doerr). I also just read five thrillers
organization. The chance to serve customers by pro- while on vacation.
viding innovative products and solutions that make PHILOSOPHY: You can do anything! Learn, grow, deliver,
their lives easier or better is wonderfully rewarding. and give back.
I believe we need to “be who we are.” Over the FAMILY: Married to my best friend for 20 years. We are
years, I’ve encountered people in the business world concierges for our cat, Millie.
who sometimes think that “nice” and “successful” aren’t INTERESTS: Travel; reading; outdoor activities,
necessarily a match. But I’ve found that you can be a especially near mountains or water
nice person and still hold people accountable to tough FAVORITE CHARITY: Clarkson University
goals. It’s important to be a team player, be fair, and
treat people the way you’d want to be treated.
You also should make the most of every job—
people are looking to see how you, and the teams you
there is something to be learned in every position.
lead, perform. It’s results that drive the business. Do what
Remember that along with your interpersonal skills,
you need to do to deliver results, with high integrity.
Just as Rome wasn’t built in a day, neither is a career.
COMPANY: Whirlpool Corporation You don’t have to do it all … all at the same time.
HEADQUARTERS: Benton Harbor, MI Participate in the things you enjoy outside of work, but
know your priorities, and don’t take on more than you
WEBSITE: www.whirlpoolcorp.com &
can integrate into your working life. I routinely rotate my
www.kitchenaid.com volunteer activities to maintain the right balance between
INDUSTRY/RANKING: World’s leading manufacturer my family, work, and where I wish to “give back” for all
& marketer of major home appliances my blessings.
Finally, one of my very astute bosses taught me the
2004 REVENUE: $13 billion importance of taking regular vacations—and he made sure
EMPLOYEES: 68,000 – with nearly 50 manufacturing to take them by scheduling his weeks off a year in
& technology research centers worldwide. advance. We all need time to refresh in order to do and
be our best. For my husband and me, any day on a beach
PDJ
CUSTOMERS: Consumers in more than 170 countries
is a good day!

And then the princess started
Key4Women was created to help make dreams come true for

CUSTOMIZED SERVICE women business owners everywhere. Big or small, we’re here to
help you from day one, or add another chapter to your continuing
ACCESS TO CAPITAL
story. You know, there really is something to be said for that perfect
NETWORKING OPPORTUNITIES match who helps you get everything you want out of life.
ONGOING EDUCATION
Achieve anything.
To learn more about Key4Women, visit www.Key.com/women.
KeyBank is an SBA Preferred Lender. Member FDIC.

©2005 KeyCorp
Nance K. Dicciani HONEYWELL
W hen you are one of the few females to head a

business in a predominantly male chemical industry,
it’s not uncommon to be asked about that one person
or incident that was crucial to your success. Like
many, I had one of those people. It almost sounds
cliché, but it was my high school principal. This was
back in the time when young women—even those
with better-than-average grades and an avid interest in
math and science—were either not encouraged or flat-
ly discouraged from thinking of careers in such fields. TITLE: President & Chief Executive Officer, Honeywell
This teacher did not agree. One day she took me Specialty Materials
aside and handed me a book entitled, I Dare You!
EDUCATION: BS (chemical engineering): Villanova
and told me to read it. Her message was simple. I
University; MS (chemical engineering): University of
dare you to do what you really want to do, and I
Virginia; PhD (chemical engineering): University of
dare you to do your best and succeed.
Pennsylvania; MBA: Wharton School of the University of
• Work hard. Pennsylvania.
• Learn. FIRST JOB: First job ever – bakery sales clerk; first pro-
• Use the talents you were born with and that you fessional job – engineer, Philadelphia Water Department
have sharpened in school.
READING: Churchill: A Biography (Jenkins); Total Recall
• Don’t shrink from risk or adversity. (Paretsky); Instrument Commercial Manual (Jeppesen)
• Tap into your passion for what you do. PHILOSOPHY: Never, ever let anyone else put
• Succeed, and have fun. boundaries on what you aspire to or what you can
achieve.
Fortunately, the workplace has come a very long
way in pushing out old barriers of gender and race. INTERESTS: Golf; flying; history; travel
I believe the forces of economics will continue to
demand this. Simply put: competition and the need
for top talent is so great that organizations that allow
such barriers to remain do so at their own peril. Indeed, there are many business studies now that docu-
ment that the most successful, innovative companies not
COMPANY: Honeywell International. only allow diversity, but embrace it by purposely creating
diverse work teams.
HEADQUARTERS: Morristown, NJ
So, when I mentor young women coming up in this
WEBSITE: www.honeywell.com business today, I pass on the same message I received.
Talent and hard work are still the drivers. Passion for
BUSINESSES: Specialty materials (the business unit
what you do is your fuel. This combination is the best
headed by Dr. Dicciani); aersospace; automation & way to achieve success.
control solutions; transportation systems; #75 – There will be trade-offs and setbacks throughout a
Fortune 500 career; but for each of these, there are many more
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opportunities.

FROM YOUR IMAGINATION
TO THE HISTORY BOOKS.
Diverse achievements are the lifeblood of working at

Northrop Grumman. So, if you’re craving rigorous,
challenging projects that no other company can
touch, now you know where to look.
Achievement never ends.
For current opportunities, please visit our website:

www.careers.northropgrumman.com.
www.careers.northropgrumman.com © 2005 Northrop Grumman Corporation. U.S. Citizenship is required for most positions.
An Equal Opportunity Employer M/F/D/V.
Dana Drago THE HARTFORD
“B e the best you can be—at the job you have

today.” I have lived by these words for as long as I
can remember. In this fast-paced age, where “to suc-
ceed” is synonymous with “being on the fast-track,”
many women derail because they are focusing on TITLE: Executive Vice President, Property & Casualty
their next job—on where they want to be—instead of Field Sales & Service Operations
delivering on their current objectives. Once you have EDUCATION: BA (business administration): University of
successfully delivered in your current role, you are in Mississippi
a better position, and better prepared, to move ahead. FIRST JOB: Loan officer
“Be the best you can be” has the potential of
READING: Leadership the Eleanor Roosevelt Way
sounding like trite advice—easily given and maybe (Gerber). A role model for today's leader—strong yet car-
easily forgotten. But here are five points that have ing; open to others’ perspectives; stands up to criticism
helped me on my journey to be my best: with elegance; overcomes much adversity; humanitarian.
• ALWAYS ASK FOR FEEDBACK on what you PHILOSOPHY: Nothing happens by just thinking about it.
could do better. Contrary to popular belief, people
in the workplace are more apt to share positive FAMILY: Husband and three children
feedback than constructive criticism. Unless you INTERESTS: Time with family; running
identify your weaknesses, as well as your strengths,
FAVORITE CHARITY: American Heart Association—
you will never achieve your full potential.
heart disease is the number 1 killer of men and women.
Unfortunately, people are hesitant to share
negative impressions—the “buts” about a person, I
call them. “That was a great presentation,” someone
changes enhanced my skill set, broadened my perspective,
may tell you, leaving off the “but it went on too
and opened more opportunities. So, go ahead, be risky.
long.” You may disagree with the feedback, but you
have to acknowledge and address the perception • BE OBJECTIVE. Don’t be so emotionally connected to
that people may have. Make sure you ask for, and “your” initiative that you refuse to see the opposing
learn, the “buts” about yourself. view. You will have more success, and garner more
respect, when your arguments are fact-based and not
• BE WILLING TO TAKE RISKS. Don’t look at risk
emotionally driven.
as having a negative connotation; rather, see it as a
possibility. The successes I am most proud of resulted • TAKE CARE OF YOUR TEAM. As much as you’ve
from taking a variety of jobs that might have been been affected by those who’ve mentored you, you must
considered a risk because they were only lateral, or also mentor those who follow. Guide them, give them
not the “right,” career moves. However, these the support they need, and above all else, listen to
them. Don’t be afraid to be their coach. And don’t be
afraid to help them to recognize their own “buts.”
COMPANY: The Hartford Financial Services Group, Inc. • HAVE BALANCE IN YOUR LIFE. You know the old
saying, “If you want something done, give it to a busy
HEADQUARTERS: Hartford, CT
person?” That’s because they’ve learned to balance their
WEBSITE: www.thehartford.com priorities. In order to have balance in your life, you
must focus only on those things you can control. I actu-
BUSINESS/RANKING: Investments; insurance; ally got better at my job when I had my three children
#88 – Fortune 100 because I spent time more productively. And I make
time for myself—I exercise, read, and pray—to clear my
2004 REVENUE: $22.7 billion mind and get a fresh perspective. Remember, a career
PDJ
should be a long-distance marathon, not a race to the finish.
EMPLOYEES: 30,000 worldwide

CHEVRON is a registered trademark of Chevron Corporation. The CHEVRON HALLMARK is a trademark of Chevron Corporation.© 2005 Chevron Corporation. All rights reserved.
A workforce as global as the world itself.
At Chevron, we strive to create a diverse workforce, fostering a steady flow of ingenuity. In

over 180 countries around the globe, we run our business in a way that respects the unique
cultures and communities in which we work. Because the best global approach is a local one.
To learn more, visit us at chevron.com.
Anne Erni LEHMAN BROTHERS
T hroughout my life, I have been inspired by mentors

whom I have sought for advice and guidance. Even
historical figures have inspired me—people like
President Jefferson, who once wrote “I am a great
believer in luck, and I find the harder I work the
more I have of it.”
Indeed, it’s the combination of hard work,
determination, and luck that contributes to workplace
success. As a woman, though, I have learned that my TITLE: Managing Director & Chief Diversity Officer
success also relies on another factor: an understanding EDUCATION: BA: The Johns Hopkins University; MA
of the unique qualities that differentiate my leadership
(international relations and economics): Johns Hopkins
style as a woman.
Univ. School of Advanced International Studies
I believe we need to develop our own brand
of women’s leadership, rather than simply follow FIRST JOB: Babysitting; working at a local pharmacy;
male models of success. In my 17 years on Wall selling cookware door-to-door

Street, successful leaders have often been described READING: The Kite Runner (Hosseini) and The Other
in masculine terms: dominant, aggressive, and Boleyn Girl (Gregory)
competitive. Speaking with younger women, I hear
PHILOSOPHY: Appreciation is the key to happiness.
success described differently. They want balance in
their work and their lives outside of work. They want FAMILY: Husband; daughter (14) and son (7)
continued growth, challenging work, emotional INTERESTS: Cooking; skiing; family time; adventures
balance, and a great boss. These aspirations represent
FAVORITE CHARITY: Prep for Prep in New York City
some of the values that women are infusing into the
Wall Street culture.
Not that it’s easy. As a mom who works outside
the home, I’m often torn between my own expectations
of what it means to be a good mom and a good challenged by the stereotypes that some people hold
leader at work. For the last five years I’ve been working about whether flexibility lends itself to true corporate
a flexible work schedule, even for some years as a commitment. But I try to hold firm to what I believe, and
sales person on the trading floor, and I find myself know in my heart that I can excel on both fronts.
I remember my first job, where my boss told me
COMPANY: Lehman Brothers “Anne, you know you are successful when not everyone
HEADQUARTERS: New York, NY likes you.” I thought long and hard on this one. It seemed
counter-intuitive as I worked diligently to build consensus
WEBSITE: www.lehman.com
on projects I was leading. Ultimately, I realized that I was
BUSINESS/RANKING: #94 – Fortune 500; ranked in
driven by different motivations than my boss, and yes, I
FT Global 500
could be successful by building consensus in my own way.
Throughout the years I have grown to define success
EMPLOYEES: 19,600 (NY, London, Tokyo & 21 coun- on my own terms. I have joined a chorus of women who
tries)
represent a new type of leader for Wall Street: a leader
CUSTOMERS: Corporations; governments and who values flexibility, inclusion, consensus, and bringing
municipalities; institutional clients; and high net worth
our full selves to the workplace. I have learned to not try
individuals worldwide.
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to fit someone else’s mold, but to shape my own.
SUPPLIERS: Supplier Diversity Initiative; dedicated

Diverse talents.
One goal.
Putting people first.
At HCA, the decisions our business professionals make affect much more than the bottom line.
They save lives. That’s why we are committed to providing them with the technology and
resources to stay on the leading edge of healthcare.
At HCA, our business is caring. We care about delivering premier healthcare and empowering
today’s diverse and talented minds to make it happen. Explore HCA opportunities.
Join us, and discover the real meaning of putting people first.
Executive * IT * Financial/Accounting * Health Information Management * HR * Legal
w w w. h c a h e a l t h c a re . c o m
BETTERING THE HUMAN CONDITION.
EOE
Kathleen M. Gainey U.S. ARMY
M y advice to young women of today is: Mission

First, People Always.
Do what is right, legally and morally. Treat every-
one with respect and dignity. Instill teamwork and
values. The mission must get done, but if you take
care of people they will do the right thing the first
time. Do what’s right, even when no one is looking;
then you never have to worry about what you have TITLE: Brigadier General: Deputy Chief of Staff,
said or done. Resources & Sustainment
Teamwork and values are essential. Look for
EDUCATION: BA (special education): Old Dominion
team players and reward teamwork, not back-stabbing.
University; MBA: Babson College
Expect people to be technically competent but not
expert in everything. We all make mistakes; under- FIRST JOB: Platoon Leader, Medium Truck Company,
write all honest mistakes, but learn from them. Mannheim, Germany
Give credit to those who do the work and publicly READING: National Security Strategy of the United
recognize them. States; and One Small Step Can Change Your Life: The
Ensure everyone has the opportunity to be Kaizen Way (Maurer)
all they can be. Set people up for success: set the
standard, train them, and give them leader’s intent. PHILOSOPHY: Each job is like a Lego block: you gain
Train people on what “right” looks like, and enforce skills and knowledge to help with the next job even
it. Mentor them to excel, and counsel those who fall though you do not know what it will be—all serve as the
below the standard. foundation of success.
Utilize diversity: every person brings a special FAMILY: Husband; very supportive family and friends
talent to the table—identify it and leverage it. Ensure
INTERESTS: Hiking; antiquing; cross-country skiing
people understand how they play a critical role in
the success or failure of your organization. FAVORITE CHARITY: Special Olympics
Take initiative—you know what to do.
Communicate up and down the chain. Listen to what
your subordinates tell you, and share it with superiors. concerns and problems with you. Email does not equal
Show subordinates you value them by sharing infor- communication. Get out from behind the computer:
mation with them. Get to know people—their dreams find out what is going on, assess morale, and check
and concerns. Once they trust you, they’ll share motivation levels.
Power down to and train subordinates. This way they
COMPANY: United States Army / Multinational grow, and you are free to assess and strategize for the
Forces – Iraq future. Mentorship and performance feedback are critical.
HEADQUARTERS: The Pentagon, Washington, DC Put performance feedback in writing and state strengths,
areas to work on, and road ahead.
WEBSITE: www.army.mil or www.iraq.centcom.mil
Do the best you can do in every job, even those you
BUSINESS/RANKING: National defense think are not career enhancing. Don’t be a “yes” person.
2004 BUDGET: 93.9 billion Disagreement does not mean disrespect. If you do not
know something, admit it and seek out the answer.
EMPLOYEES: 484,000 active duty; 331,000 guard;
PDJ
Accentuate the positive and minimize the negative.
197,000 reserve; 290,000 civilian
If you don’t love what you do, find another job.

We Welcome
the World!
The rich cultural mix of the communities we serve
is constantly changing. We have always responded
positively to these neighborhood shifts.
Our diversity programs ensure opportunities for people

from every background to work together and pursue
their potential.
The Safeway community of employees, customers

and vendors represents a true global spectrum.
And as the world keeps changing, so will we.

Our doors, as always, remain wide open.
For more information

visit www.safeway.com
Laurene Gallo BOOZ ALLEN
A s the eldest of three children, I learned early on that

I could lead. When we were young, that meant I
could order my brothers around. When I—and they—
realized they could gang up on me, I learned the value
of leading through persuasion. And when I was older
still, my parents taught me that leading meant more
than getting people to do what you wanted—it meant
making good decisions, being responsible for your
actions, and setting good examples. These leadership
TITLE: Vice President
qualities have served me well throughout my career.
I joined Booz Allen Hamilton as a consultant after EDUCATION: BS (journalism): University of Maryland;
two years as an intelligence analyst at the National MA (national security policy): George Washington
Security Agency. I’ve been very fortunate in my University
career, but I’ve learned that opportunities are part
FIRST JOB: Intelligence analyst at the National Security
luck and part what you make of them. At times I’ve
Agency
been in the right place at the right time—but those
are precisely the times that I had to dive in, take on READING: Brilliance of the Moon (Hearn)
additional responsibilities, and make good decisions. PHILOSOPHY: Look for the positive, plan for the
Along the way I learned that knowing the business is challenges, and celebrate the unexpected.
important, but not nearly as important as cultivating
FAMILY: Beautiful stepdaughter (15); a large and
relationships.
wonderful family – mom and dad, two brothers, in-laws,
One of the hardest things I’ve had to do as a
leader was to move on and hand over a business that a slew of nieces and nephews; and one large red dog.
I’d nurtured from the ground up. But the person I INTERESTS: Hanging with family and friends; traveling
passed it on to did things with it that never crossed with my daughter; reading science fiction; watching cooking
my mind—he took it to a new and different level. shows and failing miserably at emulating their recipes.
That taught me a valuable lesson: grooming the next
FAVORITE CHARITY: American Red Cross; Children's
generation and infusing teams and projects with new
Hospital
blood are extremely important. They, in turn, are
forced to groom their next generation. It’s what keeps
a 90+-year-old firm like Booz Allen thriving.
I’ve learned too that, while consensus and collabora-
tion are important, making the most of your firm’s diversity
COMPANY: Booz Allen Hamilton means embracing dissenting opinions—not quieting them.
Diversity isn’t about making everyone think alike; it’s
HEADQUARTERS: McLean, VA
about celebrating differences and seeing things in differ-
WEBSITE: www.boozallen.com ent ways. More ideas and different ideas almost always
BUSINESS/RANKING: Global management lead to better ideas.
consulting; #1 technology consulting firm, #4 strategy Being a leader doesn’t mean that you have to have
consulting firm (Consulting Magazine) the official mandate. It means that you actively participate
2004 REVENUE: $3.3 billion in making something happen. You don’t have to be the
EMPLOYEES: >16,000 employees on 6 continents one seen holding the flag—the key is removing yourself
CUSTOMERS: Major international corporations and from the equation and keeping the focus on what you
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government clients want to have happen and how to make sure it does.

TT H
H EE SS EE R
RVV II C
C EE P
PRRO
O FF EE SS SS II O
ONNA
A LL SS
Unique Perspectives.
Varied Cultures.
Innovative Ideas.
At Cintas, we capitalize on our greatest strength:
OUR PEOPLE. As a leading provider of outsourced
services, we embrace individuality in experience,
age, appearance, physical ability, education, family
status, and more. Our diversity has helped us become
one of the most successful companies in the country.
It allows us to serve our customers better and provide
rewarding career opportunities for our employees.
For more information, please visit our

website at www.cintas.com.
2005: INROADS honors

Cintas CEO Scott Farmer
with prestigious “Frank C.
Carr Award” for vision and
commitment to diversity in
corporate America.
2005: Cintas tops industry

rankings on FORTUNE
Magazine’s “America’s Most
Admired Companies” list for
second consecutive year.
2005: Cintas records 36th

consecutive year of growth in
sales and earnings.
2004: Cintas Ranked Fourth

Best Employer in Canada by
Report on Business Magazine.
diversity ad.indd 1 10/14/05 3:00:46 PM

Mary Anne Gibbons U . S . P O S TA L S E R V I C E
I was fortunate from the start to have parents—both

immigrants and neither of whom had an opportunity
even to attend high school—who expected that I as
well as my four brothers needed to excel academically,
work hard, care about others, stay healthy, tackle life
with resilience, and not be afraid to change course.
I’ve changed course more than once, beginning with a
plan to teach in elementary school, discovering in college
that I enjoyed managing and teaching older students TITLE: Senior Vice President & General Counsel
more, working in higher education for four years, and
EDUCATION: BA (psychology, education);
finally moving on to pursue a law degree. In the legal MA (education); JD
profession, I started out as a litigator and eventually
FIRST JOB: Full-time summer babysitter for two chil-
moved into management. I pursued each new direction
dren at age 13.
based on what I most enjoyed doing.
READING: Devil in the White City (Larson); The Majesty
Along the way, I’ve learned a few important
of the Law (O’Connor)
lessons. First, integrity in legal analysis and interactions
with people is critical for an attorney. There is also PHILOSOPHY: Assume the best about people. Be fair
no substitute for excellent legal analysis and writing. with those you interact with. Tackle the issues and
Nevertheless, we must always remember that there is resolve them quickly.
the law, and then there are the people who create FAMILY: Married to an engineer; daughter (6) and son (3);
the legal issues. Success depends on understanding four brothers, one sister, 14 nieces and nephews, and
and working effectively with both. very large extended family.
Success as a manager also depends on knowing INTERESTS: Family time; travel; baseball; reading; more
when to delegate and when to be involved personally exercise one day soon.
in a decision. Know your own limits in terms of time, FAVORITE CHARITY: Christian Community Group Homes
knowledge and influence. Finally, developing a (serves low-income senior citizens).
strong, committed, knowledgeable staff is one of the
most important things a manager can do—successful
staff need challenging work and high expectations, information and training, honest performance feedback,
recognition, and a supportive, cooperative work
COMPANY: United States Postal Service environment.
HEADQUARTERS: Washington, DC Personally, remember that opportunity does not
WEBSITE: www.usps.gov always knock at the most convenient time. I was just
returning to work after adopting an infant when I was
BUSINESS/RANKING: Mail and package delivery
services and products; #6 – Best Companies for asked to be the General Counsel of the second largest
Minorities (Fortune, 2004) employer in the United States, and my husband and I
adopted a second small child a few years later. Knowing
2004 REVENUE: ~$69 billion
my limits, having a supportive boss—and the Postmaster
EMPLOYEES: ~700,000 career
General is absolutely the best in terms of family/work
CUSTOMERS: >7 million daily (~38,000 post offices; balance—using my time efficiently, keeping a good
142 million homes, businesses and PO boxes)
PDJ
home/work balance, and having a terrific staff (and
SUPPLIERS: ~25,000 husband) have been crucial to my success.

Kimberly S. Gray HIGHMARK
A lthough each woman seeking to advance her career

needs to know her personal environment (her goals,
desires, talents, strengths, frustrations, challenges, and
fears), there are a few “truths” that have worked for
me that might also work for other women seeking to
progress as leaders in the corporate world.
• Think proactively, visualize the larger picture, and
envision the end result. Don’t wait for problems to TITLE: Chief Privacy Officer
appear before seeking a solution, but rather antici-
EDUCATION: BA (summa cum laude): Shippensburg
pate what you might do to forestall a problem.
More than just embracing change, create change University of Pennsylvania; JD: The Dickinson School of
when it will support your corporate mission. Law
• Don’t fear risks, but be willing to be the decision FIRST JOB: Community hospital records clerk
maker and to accept accountability for your actions. READING: Case Histories (Atkinson); Golf Rules Plain &
Gather all the needed facts; analyze those facts, Simple (Russell)
risks, and benefits; and choose the path. If you take
PHILOSOPHY: Decide each morning that you’re going to
a risk and you fail, you’ll still be learning. If you
take a risk and succeed, you and your company have a good day, and then live it.
will both win. FAMILY: Single
• Maintain positive relationships with co-workers by INTERESTS: Foreign languages and cultures; travel;
treating them with courtesy, dignity and respect. wine; music; sports
Treat them as you wish to be treated—and then some.
FAVORITE CHARITY: No one in particular, but give to
Go the extra mile to help others achieve their goals,
where the greatest needs are.
and allow others to help you. Allowing others to
help us is sometimes difficult because, as
business women, we tend to feel as though we
must be superhuman. But by allowing others to perspectives to the table, and the corporation and I both
help, you ultimately empower them. benefit from their diverse views. I believe in allowing
• Hire good people, and then trust them to do their them appropriate autonomy, knowing they will come to
jobs. My staff members thrive enthusiastically and me when they need advice or a helpful ear. When staff
creatively when I allow them to bring their unique members perform well, reward them. While we likely
all work for personal satisfaction, we also like to be
COMPANY: Highmark Inc. appreciated by others. Don’t be shy about giving
compliments, and don’t forget to say “thank you.”
HEADQUARTERS: Pittsburgh, PA
• Suggesting we need balance in our lives might sound
WEBSITE: www.highmark.com
trite, but life has taught me that as women in business
BUSINESS/RANKING: Health insurance and employee we sometimes try so hard that we work ourselves to
benefits (licensee of Blue Cross Blue Shield) death. We shouldn’t equate overwork with success, and
2004 REVENUE: $9.1 billion we should recognize that there are “real” deadlines and
EMPLOYEES: 10,403 constraints and there are self-imposed deadlines and
constraints. Learn to know the difference, and allow for
CUSTOMERS: 24.5 million
PDJ
some flexibility with those that are self-imposed.
SUPPLIERS: 116 minority- and female-owned business-

Cathy D. Green FOOD LION
M ost people would describe me as genuine, spirited,

and enthusiastic. Helping others achieve their potential
is paramount to me, and I make a concerted effort to
connect with and make a difference in people’s lives
and careers. One of the most rewarding things for me
as a leader is the ability to unleash the best in people.
I define leadership as the ability to explore possi-
bilities and turn them into reality with velocity. There
TITLE: Chief Operating Officer
are four very critical components of this: creating
EDUCATION: Bachelor’s degrees (management; marketing):
fellowship; inspiring others; executing with excel-
University of Maine; completed coursework in Strategic
lence; and coaching and developing people. That
Retail Management: College of William and Mary
ability to coach is core to who I am.
Having great mentors, taking risks, and gaining FIRST JOB: At age 14, I started my own lawn mowing
cross-functional experience have all contributed to my business: “Clippings by Cathy”

success: READING: Winning (Welch)
• Role models and leaders with varying styles provide PHILOSOPHY: Strike a harmonious balance between
an opportunity to assimilate the best qualities of home and work. I give my utmost to both. I know my
each and apply them into your own unique style ultimate legacy lies with my children and the impact I
of leading. have on them.
• To succeed, you cannot be afraid to take risks. FAMILY: Husband; two daughters
Failure is not an option. With risk comes growth INTERESTS: Spending time with my two girls; reading;
and learning. photography; golf
• Finally, cross-functional experience provides FAVORITE CHARITY: Living Hope Adoption Agency
opportunities to learn about different parts of the
organization and understand how they interrelate
and function.
Being successful in today’s world is not without A second challenge for women is recognizing that we
its challenges. Probably the most difficult challenge don’t have to do everything on our own. We need to
for both men and women is to maintain work/life leverage our resources, be open to information and learning
balance. We struggle with time away from home and —and again, not be afraid to take risks. We also need to
spending quality time with our families. It’s critical to integrate our personal experiences into our organization’s
recognize the importance of finding balance. strategy. For example, the retail supermarket industry is
changing. Seventy-two percent of our customers are
women, and more and more of our gender are assuming
COMPANY: Food Lion, LLC (subsidiary: Delhaize America) leadership roles. Imagine the possibilities!
HEADQUARTERS: Salisbury, NC My advice is to be willing to learn something new
WEBSITE: www.foodlion.com every day, be overt in seeking out role models, and reach
BUSINESS/RANKING: Retail grocery chain; Delhaize
out to others unselfishly. Don’t underestimate the value of
America #10 in U.S. grocery sales (Supermarket News) creating relationships with customers, peers, and people
with whom you work closely. Never be afraid to try
2004 REVENUE: $15.8 billion (Delhaize America)
something new. It’s important that people make a mark
EMPLOYEES: ~70,000 (Food Lion) and put their name on something they’ve created. Finally,
CUSTOMERS: ~10 million/week (Food Lion) be comfortable with who you are; and even as a profes-
SUPPLIERS: ~7,400 (Food Lion) sional, never forget to have fun.
PDJ

Sandra L. Hanington HARRIS (BMO)
I have found that the mentoring relationships that I

have with others are colored by the approach that I’ve
taken with my own career. It’s a bit of a cliché, but I
really do thrive on challenge—I made many of my
life’s choices based on maximizing the degree of
difficulty. This included spending a year as an
exchange student in South Africa in the late ’70s;
taking engineering at the University of Waterloo (in
Canada); doing my MBA part-time while working and
starting my family; and taking individual career
opportunities—including my current role which
involved uprooting my husband and children from
Toronto and moving to the Chicago area.
When mentoring others, I look for individuals TITLE: Executive Vice President, Marketing & Customer
who have the aptitude for career progression, but Strategies – Harris (part of BMO Financial Group)
who also have a great attitude. I often talk to
EDUCATION: Bachelor of Applied Science (licensed
employees throughout the organization about their
professional engineer): University of Waterloo;
career aspirations, potential career paths, and areas
MBA: University of Toronto.
of interest within the organization—whether in my
group or beyond. FIRST JOB: Working and living on a uranium mine/mill in
Although everyone I spend time with is different, N. Ontario as a student engineer.
of course, my overall advice is consistent: Find a path READING: I read a lot and always have several books on
that challenges you, but also look for opportunities to the go, currently: Gilead (Robinson), Blink (Gladwell), and
make a significant contribution to the organization. The Memory of Running (McLarty).
From that combination you can get dynamic results,
PHILOSOPHY: Live life to your absolute best ability –
including personal growth, recognition, and satisfaction.
aspire to greatness, whatever that means for you, but
I’m often asked about how I maintain a balance
also make sure you enjoy the journey.
between my family and my work. For me, this
involves the ability to focus 100% on my family when INTERESTS: For stress management, I try to stay
I’m at home, and 100% on my work when I’m at the physically active. I really enjoy running and ran a marathon
a few years ago.
FAMILY: Husband; daughter (10); two sons (12 and 14)
COMPANY: BMO Financial Group (Harris)
HEADQUARTERS: Toronto, Canada (BMO) /
Chicago, IL (Harris)
office. I try not to bring the office home with me. I have
WEBSITE: www.harrisbank.com
also learned the importance of creating and using a
BUSINESS/RANKING: Financial services: banking, support network—be it a spouse/significant other, a
lending, investing/management
nanny, or a friend.
2004 REVENUE: $61.2 billion Above all, the most important element is that I have
EMPLOYEES: ~7,000 to love what I do. The good news is that—because of the
PDJ
CUSTOMERS: >1.5 million personal, business, bank’s culture, people, and strategy—I do.
corporate & institutional clients

Katherine J. Harless VERIZON
M y father always said, “Kathy, just tell me what

you’re going to do and then do it.” His words and
actions demonstrated commitment and accountability.
I expect that from myself—and everyone who works
with me. That’s the power my dad had as a mentor.
He and my mother insisted I go to college, which I
might not have done on my own. As a finance major, TITLE: President – Verizon Information Services
I was often the only woman in class, preparing me well EDUCATION: BA (accounting): University of Texas
at Austin
for the male-dominated telecommunications business.
FIRST JOB: Secretary to the finance director at the San
I turned down offers from Big 8 accounting firms
Angelo (TX) Independent School District
to move home to San Angelo, TX, to get married.
WHAT I’M READING: Today, my “in” box, which is
When I joined GTE there, I encountered my most generally overflowing!
influential professional mentor. Because my boss PHILOSOPHY: Personal integrity—in other words, “say
believed employees needed broad perspective, he what you’re going to do, and then do it!”
reassigned us to new positions every 18 months. FAMILY: Husband; three sons; three grandsons
That helped me develop skills and insights for my INTERESTS: Fishing (bass or catfish)
own career, and shaped my philosophy for selecting FAVORITE CHARITY: University of Texas Foundation
and developing people. I also learned to embrace
change, to get quickly up to speed on new areas
of the business, and to produce results.
Texas/New Mexico telephone operations (regulated,
I moved functionally, physically, and organizationally
unionized and structured); GTE Airfone (small and
in field and headquarters finance assignments, and
entrepreneurial); and Verizon Information Services
then stretched with assignments in consumer and
(nationwide, competitive print and Internet advertising
enterprise sales and process re-engineering. When I
business going through transformation).
left my native Texas for headquarters in Connecticut,
Throughout my career, I’ve learned some important
I viewed it as “getting my corporate ticket punched.”
lessons:
It was the best move I ever made, because of the people
there who mentored me and influenced my career. • Honor those who paved your path. Although you
may change everything, remember that most of their
That background—plus a reputation for directness,
decisions were right for the time.
tenacity and meeting commitments—led me to three
assignments running vastly different businesses: our • Like your job and respect your boss; if you don’t,
move on.
COMPANY: Verizon • Manage by fact; anecdotes shouldn’t be the basis for
HEADQUARTERS: New York, NY decisions that affect your company, customers—or
WEBSITE: www.verizon.com employees.
BUSINESS/RANKING: Telecommunications; • Being a change agent is the top leadership task. It
#14 – Fortune 50 requires facts, follow-through, and helping people see
2004 REVENUE: $3.6 billion what’s in it for them.
EMPLOYEES: 7,400 • And, most important, my daddy’s motto: “Say what
CUSTOMERS: 1.1 million yellow pages advertisers you’re going to do, and do it.”
PDJ
SUPPLIERS: 4,500

Glenda A. Hatchett HCA
W inston Churchill once said, “The price of greatness

is responsibility.” For me, personal responsibility has
always translated to professional success. As women,
we must strive to preserve ourselves, our essence,
even as we navigate the sometimes rough waters of
the business world. There are ten personal command-
ments that have served me well over the years as I
climbed the corporate ladder; but more importantly,
they strengthened me as a woman and a citizen of
the world.
• Be clear about who you are. Embrace yourself, to TITLE: Judge; Board of Directors, HCA
whom you belong, and what your values are.
EDUCATION: BA: Mount Holyoke College;
• Nothing is important enough to lie about. Speak JD: Emory University School of Law
truth to power. Your integrity and reputation are
FIRST JOB: Clerk to the Hon. Horace T. Ward, U.S.
invaluable—carefully guard them.
Federal District Court, Southern District, Georgia
• Be consistent. Say what you mean. People may not
READING: Cracking the Millionaire Code (Allen and
agree with me, but they never have to guess about
my position. I do not change positions with the Hansen)
wind, and I do not change to be politically expedi- PHILOSOPHY: From those to whom much is given,
ent. I have passed on offers because they were not much shall be required.
consistent with my values. FAMILY: Two sons
• You can’t lead where you are not willing to go.
INTERESTS: Family advocacy
Simply put, be decisive and lead by example.
CHARITY: CASA (Court Appointed Special Advocates)
• Get a life and keep it. This is immensely important.
Love, live, and laugh. I cannot stress enough the
importance of balance and wholeness.
• Mentoring relationships must be reciprocal. What have
• It is not about just you. Find people to mentor you done for your mentors? You must give to get.
and nurture, and in the process, you will grow
enormously. • Love it or leave it. If you cannot find joy and satisfac-
tion in your work, find a new path—period.
COMPANY: HCA, Inc. • Value all people. Look for the best in everyone even in
HEADQUARTERS: Nashville, TN the darkest times.
WEBSITE: www.hcahealthcare.com And last…
BUSINESS/RANKING: Healthcare; #80 (fortune.com) • Try not to date turkeys, and whatever you do, do not
2004 REVENUE: $23.5 billion marry one. A spouse who is insecure and does not
EMPLOYEES: ~190,000 believe in your dreams is a distraction, to say the least.
CUSTOMERS: 1.6 million patients As you journey through your career, you will learn
SUPPLIERS/CONTRACTORS: >1,100 members that the professional is often personal. I hope these
personal commandments will inspire you as you climb.
PDJ
(>$100 million with minority- and women-owned
businesses)

Kathy J. Herbert ALBERTSON’S
M y career has been an incredible journey that has

taken me through a series of twists and turns—from a
cashier to a store manager, from the supermarket to
the corporate office, from Chicago to Boise. I have
enjoyed every job I’ve been asked to do … and have
appreciated the opportunities to advance my career
and achieve my goals.
But, above all, I relish the fact that I have TITLE: Executive Vice President, Human Resources
constantly been in a position to learn. Lifelong EDUCATION: MBA: Lake Forest School of Management
learning is my passion. I believe that there are many
FIRST JOB: Babysitting
qualities of great leaders, but none as important as
READING: Saturday (McEwan) and Confronting Reality
having an insatiable appetite for continuing to learn.
(Bossidy and Charan)
My message to the next generation of leaders is
PHILOSOPHY: God, grant me the serenity to accept the
to always stay current with best practices, new
things I cannot change, courage to change the things I
studies, and research related to your profession. It’s can, and the wisdom to know the difference.
critical to understand the trends, challenges, and
FAMILY: Married
issues that shape your industry … and it’s imperative
INTERESTS: Interior decorating; horses; cross-country
to be knowledgeable about every aspect of your
skiing
company so that you are able to help influence
FAVORITE CHARITY: United Way
decisions and drive results.
Leaders in human resources and finance should
understand merchandising and marketing; leaders in
information technology should know about operations.
Effective leaders always see the world without boundaries, the job is invaluable to me today. I am better equipped to
reach out for new information, ask probing questions, make smarter decisions because of my broad perspective
resist the status quo, and insist on a better way. of people and business.
I have been proud that I am a product of both Additionally, much of my learning comes from other
“street smarts” and “book smarts.” While I earned an great leaders—people who invested their time showing
advanced degree, I spent hours throwing freight, me the ropes, sharing their experiences, and letting me
writing labor schedules, and sorting produce. The learn from my own mistakes. As a tribute to them, I constantly
combination of what I learned both at school and on look for opportunities to coach and mentor new leaders …
giving back to others who will make a difference.
One of my favorite quotes is from Abigail Adams:
COMPANY: Albertson’s Inc. “Learning is not attained by chance. It must be sought for
HEADQUARTERS: Boise, ID with ardor and attended to with diligence.” Her words are
from 1780 … but they still strike a chord with me today.
WEBSITE: www.albertsons.com Learning is a privilege, and great leaders never lose sight
BUSINESS/RANKING: Food and drug retailer; of that.
~2,500 stores in 37 states; #35 – Fortune 500 My hope for tomorrow’s leaders is that they enjoy a
passion for learning that will take them to even greater
2004 REVENUE: $40 billion heights.
EMPLOYEES: 240,000 PDJ

Marillyn A. Hewson LOCKHEED MARTIN
I ’ve always believed that success depends largely on

managing your own professional growth, being willing
to take risks, and staying open to new ideas. My dad
died when I was nine, leaving my mother with five
young children. Self-reliance and taking responsibility
were traits I had to learn very early in life.
I’ve learned through the years that successful
performance hinges on our ability to integrate what
we’ve learned and apply the relevant skills and
knowledge to any situation; hence, the more experi- TITLE: President – Kelly Aviation Center, L.P. (Lockheed
ences and challenges we have, the better we become. Martin)
My philosophy has always been to perform on EDUCATION: BS (commerce and business administra-
today’s job and go for the learning experience; then tion), MA (economics): University of Alabama; Columbia
opportunities for growth and development will Business School Executive Development Program
follow—even if it means moving to another FIRST JOB: Economist, Bureau of Labor Statistics,
geographic location or out of your comfort zone, U.S. Department of Labor
which is much more difficult.
READING: Blink (Gladwell): a book on trusting your “gut
It’s beneficial to have several informal mentors
feeling” in decision-making and how to sharpen your
throughout your career. A good way to gain insight
rapid cognition skills.
from someone you admire and respect, without asking
them to commit to a full-time mentoring role, is to PHILOSOPHY: Perform at your best on today’s job, go
seek out occasional input on difficult projects or for the experience, and the opportunities will follow.
issues you may be working. For example, approach FAMILY: Husband; two boys (16 and 13)
a senior member of your organization with, “I have an
INTERESTS: Family time; golf; travel; reading
issue that I would like to discuss with you. I’m think-
ing of doing XYZ, and would like to know what you FAVORITE CHARITY: The Women’s Legacy (focused on
think, to see if I’m on the right track.” Just remember, early childhood care/education, preventing child abuse/
it’s important that you have a solution to the problem neglect, and helping women achieve economic security)
pre-defined, so you won’t appear to be asking your
mentor to solve the problem for you.
No matter what your skills and experience, another
COMPANY: Lockheed Martin key attribute to success is the ability to work well with all
levels of people. You may be the smartest person in the
HEADQUARTERS: Bethesda, MD
room, but if you can’t get along with others, you will not
WEBSITE: www.lockheedmartin.com
succeed.
BUSINESS/RANKING: Aerospace & defense; Bottom line is, do your best and don’t set limits on
#1 U.S. Department of Defense contractor what you think you can do. Be flexible. Be willing to
2004 REVENUE: $35.5 billion seek out new projects. Learn something new, and step
EMPLOYEES: 135,000 out of your comfort zone. And one of the best things you
CUSTOMERS: Growth markets in defense, homeland can do for yourself is to learn to forgive yourself for not
security, and systems/government information technology knowing all the answers when you’re knee-deep in new
SUPPLIERS: Leading technology firms worldwide territory. PDJ

Kathryn Hill CISCO
I ’m very fortunate to have had a great career, good

luck, and great co-workers. Management coaches tell
you that, for a successful career, you must: work hard
and smart; be persistent and resilient; and work to
make an impact. After more than 25 years of profes-
sional work, I believe a few additional pieces of
advice served me well.
A key success factor for me has been an ability
to see myself with clear vision. Self-awareness is
something that I learned when my first manager told TITLE: SVP/GM, Ethernet & Wireless Technology Group
me I was about to be fired due to a bad attitude. I EDUCATION: BS (math): Rochester Institute of
was completely surprised by his assessment, and Technology
desperately wanted to keep the job. So I did some
FIRST JOB: McDonald’s; 1st professional job – soft-
soul searching, realized he was right, and made the
ware engineer programming railroad equipment for auto-
necessary changes. Self-awareness has proven to be
mated train control.
a foundational element of my work life.
I’ve worked for several great companies and great READING: Several books including fiction, poetry, and
business; several newspapers daily via the Internet.
leaders. The most rewarding experience I had was
working for a leader who believed in my capabilities PHILOSOPHY: Do the right thing.
and was willing to give me honest and insightful FAMILY: Single
feedback on my performance. I was given an oppor-
INTERESTS: Travel to all parts of the world and keeping
tunity to take on a new challenge when I became a
current with world news.
general manager. I applied myself to the job, using my
experience, skill, and dedication to achieve success. FAVORITE CHARITY: No one favorite—there are many
But the most successful aspects of the job were the doing great work.
personal changes that I made based on the feedback
of my manager.
made it possible for me to learn, adjust, and ultimately
Being in a senior position with significant respon-
succeed.
sibility is a great learning ground. You make decisions
I’ve also had my share of difficult situations, partly
that have impact, and you deal with problems daily.
due to my own level of maturity or to differences in man-
Having a manager who is willing to provide honest
agement styles. One manager I worked for was highly
and frequent feedback, in a supportive manner, has
successful and very smart, but his style differed signifi-
cantly from mine. I struggled to succeed in the environ-
COMPANY: Cisco Systems, Inc. ment for some time, but eventually assessed the situation
as a misfit and moved on. Many styles are successful, but
HEADQUARTERS: San Jose, CA
not every style can be made to work for you.
WEBSITE: www.cisco.com Clearly assess your skills, work with a team
BUSINESS/RANKING: Networking compatible with your management style, and be willing
to change when things aren’t working. Applying these
2004 REVENUE: $22 billion
PDJ
ideas, in addition to working hard and smart, has given
EMPLOYEES: 35,000 (worldwide) me a very rewarding career.

Linda P. Hudson G E N E R A L DY N A M I C S
T hroughout my career, I have developed a personal

philosophy of what it means to be a leader. As a
woman in a male-dominated field, I have come to
believe that leadership traits are gender neutral, and
that the required attributes evolve as circumstances
and organizations change.
Leadership is a concept difficult to define, but you
know it when you see it. From my experience, an
effective leader must inspire people, establish a sense
TITLE: President – General Dynamics Armament &
of direction, create change, and anticipate customer Technical Products
needs while effectively balancing her personal and
EDUCATION: BS (systems engineering; with honors):
professional lives. University of Florida
In addition to these responsibilities, a leader FIRST JOB: Research and development engineer, Harris
helps find the right lens and the right perspective. Corporation
It is the leader’s job to find the next right answer and READING: The World is Flat (Friedman) and
make the tough decisions to get there. But above all, Freakonomics (Levitt and Dubner)
leaders are passionate and committed to what they PHILOSOPHY: The challenge is that we all must be
do. Leadership doesn’t just happen while you are at everyday leaders inspiring everyday creativity, leading by
work; it’s a 24/7 state of being. example, and taking the time to win the hearts and minds
Over the years, I’ve had the opportunity to meet of those who work for us.
several great leaders. While the list of attributes they FAMILY: daughter; son-in-law; granddaughters (6 and 1)
share is long, four critical traits stand out above the rest: INTERESTS: Yoga; International Women’s Forum;
adventure travel; reading; gourmet cooking
• HONESTY – Nothing is more important than per-
sonal integrity and ethical behavior. I’m not talking FAVORITE CHARITY: The United Way; YMCA
just about what is legal, I’m talking about what is
right. You never get a second chance to be trusted
interesting personal lives. They are often well traveled,
and respected.
well read, have exciting hobbies and interests, and are
• PASSION – Be passionate about everything you do. generous with their time and money.
You should play as hard as you work, and you
• EXCELLENCE – Hold yourself and your people
should have fun at both. In my experience, the
accountable to a high standard of performance. Lead by
most successful business people have incredibly
example, and never ask your employees to work harder
than you are willing to work yourself.
COMPANY: General Dynamics Corporation • FLEXIBILITY – Be flexible, open minded, and cooperative
HEADQUARTERS: Falls Church, VA … no matter what! Embrace change and uncertainty.
Continue to brutally reassess everything, be proactive,
WEBSITE: www.generaldynamics.com and act quickly to adapt to the changing marketplace.
BUSINESS/RANKING: 4th largest U.S. defense These four traits are critical components of my
contractor leadership philosophy; they continue to prove valuable
REVENUE: $19.2 billion and relevant. As you develop into the leaders of tomorrow,
PDJ
I encourage you to consider how these traits relate to you
EMPLOYEES: 70,800
and your vision of leadership.

Denise Kaigler REEBOK
I am often asked how I rose through the ranks at

Reebok, one of the country’s most well known
corporate success stories. My career path from an
entry-level PR job to my current executive-level
position was fueled by my need to make a difference,
and do it with integrity, intellect and insight.
My work ethic has never been compromised.
From my first day, I have arrived to work energized,
committed to doing my best, and ready for anything.
I was willing to do the task no one else wanted to
do. I ran when others walked. I smiled when others
whined. I saw opportunities to learn when others saw
obstacles. And I was, and am, never willing to sacrifice
my integrity. Ever.
Here are three pieces of career advice I’d like to TITLE: Senior Vice President & Chief Communications
share: Officer
• DON’T BE AFRAID TO MOVE OUTSIDE your EDUCATION: BA: Emerson College
comfort zone and learn something new. Embrace
FIRST JOB: McDonald’s in Laurel, MD
such opportunity with enthusiasm. Although I have
always held some type of communications position, READING: The Big Bad Wolf (Patterson)
I have never held the same type of job longer than PHILOSOPHY: Set goals. Dream. And when you
18 months. I am constantly reinventing myself, or achieve those goals and dreams, do it again and keep
accepting new challenges to reinvent the ways in setting them.
which the job’s functions are performed.
FAMILY: Husband (19 years); daughter (13) and son (10)
• STAY FOCUSED on delivering quality results.
INTERESTS: Reading; traveling; movies; being with
A gallant effort without results doesn’t move the
family and friends
needle, for the company or for me. A solid effort
with strong and positive results is something that FAVORITE CHARITY: Sportsmen’s Tennis Club
will benefit the company and my career.
• HAVE FUN and keep it all in perspective. As much
as I love my job, I am committed to maintaining a
circle of family, friends, colleagues, and mentors com-
vibrant and healthy attitude and lifestyle. A caring
bined with a healthy sense of humor serve as my life’s
COMPANY: Reebok International Ltd. foundation.
HEADQUARTERS: Canton, MA As a black woman, I have faced many career chal-

lenges. However, I have never used gender or race as an
WEBSITE: www.reebok.com
excuse to fail. I view both as a beacon of light. In most
BUSINESS/RANKING: Footwear/apparel/equipment; situations, I stand out. Over the years, I’ve learned to use
#3 in international sales those situations to have my voice heard and my ideas
2004 REVENUE: $3.8 billion seen. That has been of great benefit to me as I have
PDJ
traveled the path to my executive suite.
EMPLOYEES: ~9,000 (worldwide)

Carolyn L. Kolesar SODEXHO
M y parents were missionaries, and I spent most

of my youth living in Congo/Zaire, Africa. That
experience taught me many valuable lessons including
the importance of self initiative, risk taking, and hard
work. One could say that I developed my passion for
the food business at the age of 7, working kitchen
duty in the boarding school I attended. I continued
working kitchen duty to put myself through college,
TITLE: Executive Vice President – Sodexho Health Care
and afterward began my professional career in the
Services
food and facilities management business.
My experience has taken me through all levels EDUCATION: BS (food, nutrition & institutional
within the business and both sides of six acquisitions. administration): Oklahoma State University
I’ve had a wonderful and exciting career and had the FIRST JOB: At the age of 7 – kitchen duty in boarding
opportunity to work with, learn from, and mentor school; management – unit manager at Oklahoma State
many individuals who now have very successful University
careers. There are three areas of advice that I would
READING: Good to Great (Collins)
offer to individuals as they set about growing their
PHILOSOPHY: Connect with everyone that you come in
careers.
• BE A LEADER. In everything that I’ve done, both contact with, at all levels from an hourly employee to the
personally and professionally, I’ve set a goal and CEO, and do something that will bring value to them as a
gone after it. Don’t wait for someone else to direct person.
you or tell you what to do—just do it. When you FAMILY: Married; two children
have a new idea or process, try it. Of course, equally INTERESTS: Gardening
important to leadership are patience and persistence.
FAVORITE CHARITY: Crystal Cathedral; the Sodexho
There may be times when you will have an idea
Foundation
that is so far ahead of its time that others may not
be ready to accept and act on it. With patience and
persistence you will prevail.
possible outcomes. But if you wait to act until you have
• TAKE RISKS! Taking a risk involves acting when all the information, it may be too late. It is equally
you may not necessarily have all of the facts on important that when you do take a risk you hold your-
self accountable for the outcome, whatever it may be.
COMPANY: Sodexho
Mistakes are an inherent part of risk taking, but the
HEADQUARTERS: Gaithersburg, MD learning that comes from those mistakes is invaluable.
WEBSITE: www.SodexhoUSA.com Learn from your mistakes and move on, being careful
BUSINESS/RANKING: Leading provider of out- not to make the same mistake twice.
sourced food and facilities management services in
• MAKE A CONNECTION with the people around you
North America.
in everything you do. From the lowest level employee
to the most senior executive, know that you have value
EMPLOYEES: 110,000 to offer that person. Be real and open with the people
CUSTOMERS: >6,000 corporations, schools, health you work with, and the rewards will pay off tenfold.
PDJ
care facilities, college campuses; U.S. Marine Corps

Marise Fernandes Kumar WHIRLPOOL
P utting the consumer first has been the underlying

theme of my career. I’m fascinated by what drives the
consumer proposition and all that is required to sus-
tain it. As a business and marketing professional, I’ve TITLE: Vice President, Global Customer Loyalty, NAR
gained experience in each job that has prepared me Business Strategy & Core Competencies
for the next challenge. EDUCATION: BA (economics): Elphinstone College,
One of my early roles was in a market research Mumbai, India; MBA: Indian Institute of Management,
organization, where I gained great insight into what it Calcutta
takes to generate consumer passion for a product. All FIRST JOB: First full-time job – management trainee at
too often, we stop at what is possible to achieve rather HMM in India (now GlaxoSmithKline)
than going that extra mile to delight the consumer. READING: I like a mix of business periodicals and light
My strong consumer lens has enabled me to reading to keep a balance between business and fun. So I
launch and revitalize consumer businesses across read everything from The Economist to romantic comedies,
different markets and countries. I have worked in like Something Borrowed (Giffin).
foods, cosmetics, and appliances—throughout Asia PHILOSOPHY: Sometimes in life you have to “go slow
and the United States. Today I guide the customer to go fast.” You can tackle any situation or problem if
loyalty plans for Whirlpool globally. you aim high and think through your approach. I call this
The misconception that you have to be tough- approach “solving world hunger...one mouth at a time.”
minded to excel in the harsh world of business is FAMILY: Married 21 years; two sons (16 and 8)
gradually being replaced with the notion that work INTERESTS: Tennis; cooking and entertaining – there are
can be a rewarding extension of your life. These always lots of friends and family at my house.
days, you can be most effective by bringing “yourself”
FAVORITE CHARITY: I tend to support charities connect-
to work. ed with women and children, and those where I personal-
Business is about relationships and empowering ly know someone who is passionately involved with the
people to do their best work. I gain the most as a
professional and a person by challenging people and
helping them to unlock their hidden talents. By creat-
comes first. When I was offered the opportunity to launch
ing emotional connections with people, I try to pro-
the Whirlpool brand in India, my husband and I discussed
mote a culture where trust and mutual respect are
our life priorities and decided that having a second child
achieved and teamwork flourishes.
was more important than career opportunities. Whirlpool
Work/life balance has been a challenge because
had the confidence in me to structure a plan that benefited
I’ve always worked long hours and often traveled for
my family as well as my career.
weeks at a time; but my family is important and always
A supportive family is essential. My mother and
mother-in-law took turns taking care of our children while
COMPANY: Whirlpool Corporation my husband and I were at work. In addition, my husband
HEADQUARTERS: Benton Harbor, MI encouraged me to take a foreign assignment as a way to
WEBSITE: www.whirlpoolcorp.com further my career, despite the fact that we were apart for
three years!
BUSINESS/RANKING: Manufacturer and marketer of
When I began my career, it was important to me to
major home appliances; # 1 worldwide
be well regarded as a business professional. Today, I
strive to be a well-rounded person with a passion for
EMPLOYEES: 68,000; 50 manufacturing & technology activities outside of work. As my tennis partner recently
research centers worldwide remarked, my definition of success today would probably
CUSTOMERS: Consumers in more than 170 countries include perfecting my overhead smash! PDJ

Ilene H. Lang C ATA LY S T
I never had a plan for my life. In the mid-1960s, even

an honors graduate of Radcliffe had few options.
Classified ads were still segregated by gender: “Help
wanted–men” and “Help wanted–women.”
After six years working in the emerging computer
industry, I entered the MBA program at Harvard. We
were 34 women in a class of 800; “solid” representa-
tion according to Fortune magazine. Many of my
professors and classmates wondered if I was attending
business school in order to better understand my
husband. Thirty years ago, there was no such thing as
a career ladder if you were a woman. You just had
TITLE: President
to make the most of every opportunity you found,
wherever you found it … or it found you. EDUCATION: BA (history & literature): Radcliffe College;
In the volatile high-tech industry, change was the MBA: Harvard Business School
constant. I loved the challenge to think outside the FIRST JOB: Assistant children's librarian at Watertown, MA
box and act boldly to achieve a new vision. In the Free Public Library
early ’90s, my global product development team at READING: Reading Lolita in Tehran (Nafisi)
Lotus figured out how to simultaneously deliver new
PHILOSOPHY: Never lie.
products in 16 languages, including Japanese and
Chinese—capturing over $100 million in incremental FAMILY: Husband; daughters (28 and 25); son (22)
revenue by beating our competition to non-English- INTERESTS: Travel; dance; food
speaking markets. Just as my early bosses had taken
FAVORITE CHARITY: Catalyst
chances on me, I trusted talented people who were
different, and they responded with outstanding
performance. It doesn’t have to be harder than that. exhilaration. I assume every member of the team can do
Approaching a new situation, I look for 50% of his or her job better than I can. Then the whole is greater
the job that I can do with my hands tied behind my than the sum of its parts.
back and 50% that is totally new. Thus, I leverage Relationship-building is the key to business success
my knowledge, skills, and experience—half in my in today’s global economy. Your network is not a data-
comfort zone and half beyond it, alternating ease with base of contacts gleaned from collecting business cards at
networking events; your network is your reputation for
integrity, reliability, leadership, and fairness. It’s how people
COMPANY: Catalyst think of you when a difficult problem or great opportunity
HEADQUARTERS: New York, NY surfaces—and what compels them to seek you out.
WEBSITE: www.catalyst.org I have been very lucky: my parents gave me the gift of
BUSINESS/RANKING: Nonprofit; ranked #1 among a great education which in turn opened doors for me.
U.S. nonprofits focused on women’s issues (American I always worked hard and tried to make my own good
Institute of Philanthropy)
luck. But I owe every opportunity and break to those
2004 REVENUE: $9 million (revenue and support) who encouraged, helped, and believed in me along the
EMPLOYEES: 70 way. My advice: Honor your sponsors, and pass it on.
CUSTOMERS: 334 member companies
PDJ

SheilaLau VERIZON
W hen I was a young girl I never dreamed I would

be a lawyer, work for a major corporation, and hold a
position others aspire to have. But I have no illusions:
these accomplishments are not mine alone. I’ve had
help from many mentors along the way.
My mother was my first mentor. From the day
I was born, she provided me with support and
assurance that I had the necessary skills to excel in TITLE: Region President, Texas – Verizon Network
all endeavors. Whether it was instilling the impor- Services Group
tance of education or shuttling me back and forth EDUCATION: BA (criminology): University of California
from dancing, swimming or music lessons, she made at Berkeley; MBA: University of Hawaii; JD: Hastings
sure that I had distinctive opportunities. College of the Law
Now I find myself in a position of responsibility
FIRST JOB: Sales clerk, H.C. Capwells
as a mentor of other women. I consistently emphasize
five key points in my mentoring groups: READING: Empress Orchid (Min); Angels & Demons
(Brown); The Wall Street Journal
• First, DEVELOP STRONG LEADERSHIP SKILLS; PHILOSOPHY: Leave behind more than you took in life.
you can learn new technical skills while climbing
the corporate ladder, but leadership skills are a FAMILY: Daughter; son; fiancé
constant imperative for success. INTERESTS: Travel; golf; reading; shopping; decorating
• Second, GAIN CROSS-FUNCTIONAL EXPERIENCE, FAVORITE CHARITY: American Heart Association;
especially when you work in a large corporation. Susan G. Komen Foundation; United Way
As I moved to jobs with increasing responsibility, I
acquired a broad range of experience (marketing,
sales, regulatory, call centers and field operations),
• Finally, DO NOT SACRIFICE YOUR FAMILY. When
which gave me an understanding of how teams
you’re lying on your deathbed, are you going to recall
must work together.
memories of the XYZ merger, or your son’s first steps?
• Third, TAKE RISKS. I relocated four times for a
My nature is to continuously strive for improvement.
new job opportunity.
I am my own chief competitor, and I never allow myself
• Fourth, NEVER COMPROMISE YOUR INTEGRITY. to become completely satisfied with my latest accomplish-
The success you achieve will be meaningless if it’s ment. This is what pushed me to pursue both a law
built on a shaky foundation.
degree and MBA. This pioneering spirit has inspired me
to take on new roles and to accept increasingly difficult
COMPANY: Verizon responsibilities. At Verizon, I am leading a team in
HEADQUARTERS: New York, NY deploying fiber optics, a project that will change the
entire telecommunications network.
WEBSITE: www.verizon.com
My fantasy job is not as CEO of a major corporation.
BUSINESS/RANKING: Telecommunications; I want to help women build their self-esteem, encourage
#14 – Fortune 50 their pursuit of academics, and develop life skills neces-
2004 REVENUE: $3.6 billion sary for true independence. In so doing, I can share those
PDJ
precious and intangible gifts so graciously given to me.
EMPLOYEES: 1,561 (Texas Region)

The most important ingredient in bringing you the future of broadband...
our people.
At Verizon, we believe the people creating the broadband future are as important as the broadband technology itself.
This is why diversity plays a major role in everything we do. We’re continually promoting an inclusive workplace that
respects the diversity of our employees, suppliers and customers. By doing this, we’re able to deliver products,
services and ideas that create richer, deeper, broader experiences for everyone.
verizon.com
© 2005 Verizon. All Rights Reserved.
Duy-Loan T.Le TEXAS INSTRUMENTS
I n 2002, I celebrated my 20-year wedding anniversary,

had my 20-year anniversary with Texas Instruments
(TI), had a 40th birthday, became the first female
elected Senior Fellow at TI, and was recognized as
National Technologist of the Year. When one of my
TITLE: Senior Fellow
colleagues asked me which of these milestones was
most important, I told her it was the day I drove my EDUCATION: BS (electrical engineering – magna cum
laude): University of Texas at Austin; MBA: University
oldest son to school on his first day in the fifth grade!
of Houston
I strongly believe a harmonious work/life balance is
FIRST JOB: Dynamic-random-access-memory design
key to success. While my job, speaking engagements,
engineer with Texas Instruments at age 19
and community service often take me away from my
READING: A Vietnamese love novel; also Ronnie &
home, I always hold family as my top priority, and it
Nancy: Their Path to the White House (Colacello)
provides the foundation for my life.
PHILOSOPHY: Luck and hard work are a powerful
I am the seventh child in a family of six daughters
combination … but hard work first, then luck. True
and three sons. I grew up in a country where often success is measured less by what a person accomplishes
only sons receive higher education, but my father and more by what she or he enables others to achieve.
dreamed big and told me when I was six years old To know where you are going, you must first remember
that I would be an engineer. where you come from.
In 1975, I left Vietnam with my family of nine FAMILY: Husband; sons (12 and 8)
women and children to seek refuge in America. INTERESTS: Deep sea fishing; poker; painting; reading;
My mother, with the help of my older sisters, started classical music.
a new life in America without her husband and eldest FAVORITE CHARITY: Sunflower Mission; Mona
son. When we arrived, we had only $80 to support Foundation
our entire family. I learned a great deal from my
mother’s courage, witnessed my sisters’ hard work,
and was blessed with the opportunities of this land the age of 16, teaching myself English at night after the
we call America. rest of my family had gone to bed. Three years later, I
Four years after coming to America, and deter- graduated magna cum laude with a BSEE from the
mined to honor my father who was stuck behind in University of Texas and married.
Vietnam, I graduated high school as valedictorian at I began my career at TI in 1982. While working full
time during the day, I attended the University of Houston
at night and obtained my MBA in May 1989. By this time,
COMPANY: Texas Instruments
my father had escaped from Vietnam by crossing the
HEADQUARTERS: Dallas, TX Thailand-Vietnam border on foot and could proudly
WEBSITE: www.ti.com attend the graduation ceremony.
The best advice I can give to young professionals is
BUSINESS/RANKING: Digital signal processor & analog
to work hard, stay focused on what’s important to YOU,
technologies: semiconductors; sensors & controls;
education & productivity solutions; #166 – Fortune 500 and care enough to help others. Each one of us has the
ability to improve our own situations, control our destiny,
and create opportunities for others along the way … but
EMPLOYEES: 34,800 w/manufacturing, design or we can only accomplish this when we apply not only
sales operations in >25 countries our minds, but also our hearts. PDJ

Katherine Linder VERIZON
M y first mentor in the business world broke the

glass ceiling in the early 1970s to become the first
female executive at New York Telephone. She was a
team player, a great listener, and a person of action
with remarkable communication and management
skills. These characteristics have shaped my leadership
style and guided me in balancing work, family, and
community involvement.
My parents were my earliest cheerleaders, instilling
in me the importance of education and the belief that
I could do anything. I pursued a liberal arts education
TITLE: President – Verizon LiveSource & Public
in college with an emphasis on communications. This
EDUCATION: Randolph-Macon Woman’s College
path broadened my view of the world and prepared
FIRST JOB: Shareowner correspondent for AT&T
me for a more abundant life.
Key to my business philosophy is developing READING: Blue Ocean Strategy (Kim & Mauborgne)
people to grow the skills they need to advance the PHILOSOPHY: “Leadership and learning are indispensable
to each other.” – JFK
business and their own careers. As leader of a busi-
FAMILY: Husband; adult children
ness unit competing in an evolving industry, my role
is to transform my organization by preparing our INTERESTS: Mentoring; theater; travel; gardening
team to excel in a new and demanding environment. FAVORITE CHARITY: Big Brothers/Big Sisters
I stress personal accountability, teamwork, and
innovation, and foster an environment where every-
one feels included and motivated to contribute. That
my family matured, I was able to broaden my reach and
vision extends across an organization of over 7,000
became a mentor in the Women’s Association of Verizon
people who handle over four million transactions a day.
Employees and the Big Brothers/Big Sisters of New York
Early in my career, I realized you could have it all,
City. As a member of the education committee of the
just not all at the same time. So I had to be ferocious
Brooklyn Academy of Music, I’ve helped develop
in setting priorities. I focused on my dual commit-
cooperative programs to help enrich the lives of children
ments of family and growing job responsibilities. As
in challenged communities.
Throughout my life, I’ve been fortunate to have terrific
COMPANY: Verizon role models and mentors. With that great privilege comes
HEADQUARTERS: New York, NY the great responsibility to share what I’ve learned to
WEBSITE: www.verizon.com enhance the lives of others. Helping young people realize
BUSINESS/RANKING: Telecommunications; Verizon their potential through mentoring is an extremely rewarding
LiveSource & Public is the nation’s premiere provider experience.
of public pay phone services, retail directory assis-
I offer the following insights as a guide to success:
tance, and operator services.
Maintain a high energy level in all that you do; pursue a
2004 LS & P REVENUE: $1 billion
job, along with community service, that puts a smile on
EMPLOYEES: 7,400
your face; and remember that the most worthwhile
CUSTOMERS: >280,000 payphones; >42.5 million
endeavors are not achieved individually, but by working
Verizon subscribers + Cingular, Alltel, others
PDJ
cooperatively as part of a team.
SUPPLIERS: Volt Delta; TellMe Networks

Cathy Lyons H E W L E T T- PA C K A R D
F or women who aspire to a career in management, my

advice is to never stop learning. As soon as you stop
learning, you do a disservice to your employees, who
expect you to stay on top of your game. The world is
changing too fast for people to sit back and say they
know everything.
A former supervisor offered some great advice
that I would advocate for women in management.
You’ll always do the right thing if you prioritize your
approach to work using the following criteria: 1) put TITLE: Executive Vice President & Chief Marketing
the business first, which means the customer comes Officer
first; 2) put your employees next; and 3) put your- EDUCATION: BS (business administration and market-
self last. ing): University of Colorado
I define my leadership style as being open and
FIRST JOB: Lifeguard. I started competitive swimming
positive. I like to establish relationships and build a at an early age; lifeguarding seemed like a logical job at
community among people who share a passion for that time.
their work. I strive to approach relationships—with
READING: Two Old Women (Wallis). This is a story
customers and with employees—with humanity and
high integrity. about two old women left behind by an Alaskan tribe
whose people were starving – it tells how these women
Whether or not they realize it, women in manage-
overcome numerous challenges to survive.
ment serve as role models for other women. When I
first became a manager at HP, I was surprised by the PHILOSOPHY: Pretty upbeat – Life becomes what you
number of women who saw me as a role model. I want to make of it.
thought “How can I be your role model when I don’t FAMILY: Husband; two sons (15 and 11).
understand your needs?” Because I grew up with four INTERESTS: One of my favorite things to do is walking
brothers, I am used to a male environment and didn’t and hiking in the mountains, woods and foothills – it’s
recognize the challenges a male-dominated industry something I can do by myself or with friends and family.
posed for many women. Even though I’m female, I
FAVORITE CHARITY: Idaho Food Bank; Idaho Youth
had to educate myself on women’s issues and learn
Ranch
how personal and professional growth can impact a
woman’s ability to succeed. Developing an under-
standing and awareness of women’s issues also made
me more sensitive to all types of diversity and helped
me to appreciate the contributions from many types of
people.
COMPANY: Hewlett-Packard Fortunately for women these days, more businesses are
HEADQUARTERS: Palo Alto, CA joining companies like HP in supporting career advance-
WEBSITE: www.hp.com ment while providing the flexibility to help us balance the
demands of our personal and professional lives.
BUSINESS/RANKING: #1 consumer IT company;
As a woman in management, I’ve learned that life
#2 enterprise IT company
throws us tough challenges. The mark of a great leader
2004 REVENUE: $79.9 billion is how you face adversity. Setting aside your personal
EMPLOYEES: 151,000 employees in 178 countries feelings to first do what’s right for the business and the
CUSTOMERS: Consumers; small & medium businesses; customer, then what’s right for your employees, and lastly,
enterprise & public sector; health & education markets what’s right for you—that’s the true test of leadership.
SUPPLIERS: Global supplier network PDJ

Janet Marzett DAIM L E R CHRYSLE R S E R V I C E S
G rowing up in a single-parent family with two older

sisters provided me rare challenges and experiences.
My sisters and I had chores that encompassed interior
and exterior home repairs and general up-keep. The
responsibility of these chores taught me the value of
a strong work ethic, the importance of having self
confidence, and the power of being independent.
I have always believed in the power to create
positive change. Some people choose to spend their TITLE: Vice President, Human Resources &
time focusing on their mistakes or how they got where Administrative Services
they are. I believe it is much more productive to under- EDUCATION: BA (business marketing): University of
stand where you've been, then move on to focusing Texas
your efforts on how to create a positive future. FIRST JOB: Dallas Handbags – responsible for sewing
More than 25 years ago, I chose to work for a the interior lining in handbags
company offering both opportunities and long-term READING: You’re the Greatest: How Validated
Employees Can Impact Your Bottom Line (Maguire)
job satisfaction. I was committed to contributing my
best and constantly striving to make a difference. It is PHILOSOPHY: Don’t limit your mentors to people who
walk, talk, and look like you.
critical to know yourself—to understand your strengths
FAMILY: Husband; daughter and son
and opportunities, so you know where to focus your
development. While I worked on becoming successful INTERESTS: Jogging; cooking
in current positions, I would prepare for the next job FAVORITE CHARITY: Educating consumers about their
by expanding my knowledge about the job and finances and how to maintain good credit health (i.e.,
Money Smart Week in Detroit and Chicago)
skill requirements. My ultimate goal was to become
the first female African-American zone manager.
I shared my vision and goals with others who could
and I have relocated seven times, accepting new
impart their knowledge to help me achieve this goal.
challenges and opportunities and proving it is possible
I assessed my strengths and opportunities, and
to have a family and a career.
encouraged others to provide open and honest
I know I have not achieved success without the
feedback.
encouragement and support of family, friends, and
Five years ago I achieved my goal, but it did not
co-workers—success is never achieved alone. Having
come without sacrifice, challenge, and dedication.
knowledge of the business has given me the courage and
Each increasingly responsible position has built my
confidence to go places no one like me has ever been.
confidence, expanded my knowledge, and developed
My satisfaction is knowing I have not compromised my
skills that have contributed to my success. My family
values to achieve this.
My advice to women seeking to advance their careers
COMPANY: DaimlerChrysler Services North America is to have a plan of action. Stay committed to the plan,
HEADQUARTERS: Farmington Hills, MI but more important, execute the plan. Reflect on your
WEBSITE: www.daimlerchryslerservices.com/na failures, but revel in your successes to build confidence.
BUSINESS/RANKING: DaimlerChrysler Services NA
Take control of your career, and don’t wait to be tapped
(an arm of DaimlerChrysler Services AG, Berlin), provides on the shoulder. Moving out of your comfort zone is
brand-specific financing for automotive and commercial when you will experience exponential growth. Lead by
vehicle dealer inventories and their retail consumers; example and reach out to others, sharing your knowl-
3rd largest captive financial services provider edge, experiences, mistakes and successes. Careers don’t
2004 REVENUE: Global portfolio of $139 billion just happen, and you must be committed to “stay the
PDJ
EMPLOYEES: >11,000 people in 40 countries course.” Let’s continue to support each other because
there is plenty of room at the top.

Margaret G. McGlynn MERCK
I have been passionate about pharmaceuticals since a

very young age, as my father owned a community
pharmacy and taught me how medications can have
profound effects on individual lives. I learned the
importance of taking care of people and doing your
best at everything you do. I intended to follow in my
father’s footsteps, but took advantage of an internship
opportunity at Merck during my combined pharmacy/
MBA program.
I was enthralled with what I saw happening at
Merck—employees were absolutely committed to
Merck’s mission of “medicine is for the people” and TITLE: President – Merck Vaccines
to developing breakthrough therapies that could
EDUCATION: BS (pharmacy), MBA (marketing):
impact millions of lives. I joined Merck because it
State University of New York at Buffalo
gave me the best opportunity to help the most peo-
ple. I’ve never focused on moving ahead here, but FIRST JOB: Clerk in father’s pharmacy (Hempling’s
rather on doing my best in every job and striving to Pharmacy)
help achieve Merck’s mission. READING: The World is Flat (Friedman)
I’ve been open to taking on new opportunities, PHILOSOPHY: Always do your best at everything you
and after a fairly traditional early career in sales and do, and use the gifts you were given to add value to socie-
marketing, have taken roles in various Merck business ty.
areas: managed care; pharmacy benefit management;
FAMILY: Married; two children
global marketing; the U.S. hospital and specialty busi-
ness; and now the global vaccine business. I look INTERESTS: Reading; photography; tennis; sailing; skiing
forward to leveraging all of my prior experience to
successfully bring to market several important vaccines
in the next few years, and to assure they have the
positive impact on people’s lives they are capable of individuals who bring different perspectives to the table,
delivering. and to coach them to help each individual and the
My approach to leading an organization to success organization perform to their fullest potential. I set a high
is to have a diverse team of talented, committed standard for myself and others, and always strive to do
the right things in the right way.
COMPANY: Merck & Co., Inc. I also try to be a role model on balance and flexibility.
I’ve always believed that if you set the right priorities and
HEADQUARTERS: Whitehouse Station, NJ
always deliver, you earn the flexibility you need to
WEBSITE: www.merck.com
achieve balance. In terms of my own balancing act,
BUSINESS/RANKING: Pharmaceutical products and
I try to follow the approach taught by Stephen Covey:
services: #3 – Fortune 500; #6 – Fortune Global 500
“Define the important roles you play in life and establish
2004 REVENUE: $22.9 billion goals and priorities for each one. Then … have the
EMPLOYEES: 62,600 worldwide discipline and courage to stick to these priorities.” I intend
CUSTOMERS: 13,000 to succeed in every role I play by working hard and
SUPPLIERS: 6,196 (U.S.); 10,876 (global) focusing on helping people. PDJ

Tsion M. Messick PEPCO
F resh from college, I started as a junior engineer at

Atlantic City Electric Company, a 100-year-old utility in
a highly regulated industry. Little did I know then, that
this was the quiet before the storm—utility deregulation,
industry restructuring, and a series of mergers and
acquisitions were all just over the horizon for me, my
company, and the industry at large.
Reflecting back, I was fortunate to be in the midst
of these changes and to be able to take advantage of TITLE: Vice President, Transmission
the underlying opportunities they offered. I believe
EDUCATION: BS (electrical engineering); MS (power
three key factors—along with a bit of luck—helped
engineering); Executive Program: University of Michigan
me meet these challenges and achieve a personally
Business School
fulfilling career:
• Individual beliefs and values FIRST JOB: Junior engineer, Atlantic City Electric
• Good networks and mentors READING: Benjamin Franklin (Isaacson)
• Willingness to embrace risks and challenges PHILOSOPHY: Have a purpose in life.
FAMILY: Husband
INDIVIDUAL BELIEFS AND VALUES. Being grounded
in your values and beliefs is a source of strength and INTERESTS: Exploring the world; painting
personal definition. Early on, my parents taught me to FAVORITE CHARITY: Catholic Charities; Sunday
be focused and committed to what I do (always give Breakfast Mission
it 100% and more!). After all, success starts with your
own self-assessment, self-satisfaction, and sense of
achievement. I have always been fully committed
to doing my best at the job at hand. If you enjoy are invaluable. Carefully listen to and observe people in
what you do and you believe it is worthwhile, the your company to learn from their successes and failures.
commitment and dedication to the task become almost Also, be sure to include leaders with great attitudes in
second nature. your network. Seek their advice, work hard to win their
confidence, and encourage them to take risks on you such
ESTABLISH NETWORKS AND WELCOME MENTORS. as giving you a shot at a challenging new role. This is how
Build a network early on, and continue to grow and I made my first step into management!
nurture these personal relationships. These contacts
EMBRACE RISKS AND CHALLENGES. You make no
progress if you are afraid to take risks. Embrace change—
COMPANY: Pepco Holdings, Inc. constantly look for ways to improve while ignoring tem-
HEADQUARTERS: Washington, DC porary hurdles and setbacks. Stay focused. Take charge:
WEBSITE: www.pepcoholdings.com do not be bashful or afraid to make mistakes. Mistakes are
another source of learning! Look at the positive side and
BUSINESS/RANKING: Electric utility holding company
try to move on—look back to learn from your mistakes,
but not to regret any decisions. After all, every step is part
EMPLOYEES: 5,000 of the journey.
CUSTOMERS: 1.8 million PDJ

Starwood
Hotels & Resorts
salutes this year’s
Women
Worth
Watching
We recognize and appreciate the
diversity of people, ideas and cultures.
Through diverse viewpoints, we deliver
unprecedented business results.
starwoodhotels.com
Pamela T. Miller MEDCO
G rowing up the youngest of four children, I was raised

by two loving parents who set high expectations and
standards. We were challenged to attain high levels
of academic achievement, to volunteer our time to
worthy community causes and projects, and to be
spiritually centered. Strong family values, integrity,
fairness, and respect for all kinds of people and
diverse perspectives were instilled in us. We were
taught that the only limitations we had were the
ones we imposed on ourselves.
This strong foundation has served me very well
in my career and life in general. A love of constant TITLE: Vice President, Market Strategy & Development
learning—whether it is formal or informal, through EDUCATION: BS (natural science): Saint Peter’s College;
preparation and broad experience with all kinds of MPA (health policy, planning and administration):
people and situations—has afforded me the confi- New York University
dence and comfort to navigate otherwise devastating
FIRST JOB: Retail sales person, junior department store
professional and social situations.
I believe that the most talented and accomplished READING: The Purpose-Driven Life (Warren)
people are those who have not only mastered their PHILOSOPHY: As Mary McLeod Bethune said,
craft, but have enhanced the practice of their craft “Lift as you climb. ”
and their profession by creating something new, FAMILY: Married; two children (18 and 10)
different, and valuable that others emulate. I also
INTERESTS: Family; travel; community projects; reading;
believe that the most accomplished people are
swimming; antiques and art
COMPANY: Medco Health Solutions endlessly curious about all kinds of things; that they are
HEADQUARTERS: Franklin Lakes, NJ never “satisfied” with their performance; that they are self-
energizing; and that they share their abilities, knowledge,
WEBSITE: www.medco.com and experiences generously with others.
BUSINESS/RANKING: Pharmacy benefit manager; Successful people invariably view failure as a learning
S&P 500; #48 – Fortune 500 experience—not as a position in life. The greatest fear
is not in failure but in not trying at all. I believe that it
2004 REVENUE: >$35 billion
is important to seek new challenges that stretch your
EMPLOYEES: ~13,000 nationwide (~2,000 pharmacists) intellect, skills, and comfort zone. Sometimes that means
CUSTOMERS: BlueCross/BlueShield plans; managed stepping out of a clear path for one less certain, more
care organizations; insurance carriers; third-party benefit risky, and yet with greater promise. Being able to recognize
administrators; employers; government agencies hidden opportunity is a great asset.
Finally, I believe in being surrounded by colleagues
SUPPLIERS: Develop & utilize small and socially/
and friends who motivate and challenge, who are honest
economically disadvantaged contractors
PDJ
with you about your shortcomings, and with whom you
can freely “test” your ideas and dreams.

Ana Mollinedo Mims S TA R W O O D H O T E L S
I believe that to truly be successful at anything in

life—personal or business, as a man or a woman—
you must be true to what you believe in and what
you stand for spiritually, morally, and ethically. Know
yourself: who you are and who you are not; know
what you are good at and what you need to get better
at. People will respect you for both. Knowing who
you are will allow you to build great teams and
alliances that complement your strengths and
weaknesses.
I have learned things along the way that I would
offer as advice to women who aspire to be future
corporate leaders: Vice President, Diversity, Internal
TITLE:
Communications & Community Affairs
• Be passionate. Love what you do or find something
EDUCATION: MBA: Nova Southeastern University
you love doing.
FIRST JOB: Cashier at K-Mart
• You don’t have to act like a man or sound like a
READING: Beyond Jabez (Wilkinson); Come Thirsty
man to succeed—that’s a myth. Be comfortable
(Lucado); What to Expect When You’re Expecting
with who you are, and focus on the strengths that
(Eisenberg et al.)
come from being a woman.
PHILOSOPHY: To be a good steward of the gifts and
• Actively seek out mentors both within and external talents God has given me; a good steward of the
to your organization. opportunities my parents sacrificed for me to have, and
• Network in and out of your industry. Also be willing to give back by teaching others to reach their potential.
to build networks across cultural and racial lines— FAMILY: Husband; a baby on the way; and our Shih-Tzu dog
there is more power in unity and more diversity of INTERESTS: Running; hiking; writing; traveling; riding
thought and learning. our Harley
• Develop the ability to communicate clearly and
directly what you want in terms of your career
goals, and set reasonable timelines for achieving
be successful. Acting like they know does not always
those goals.
mean they really do.
• Not all organizations are great places for women to
• Clearly communicate your desire and openness for
work or advance, so be willing to show your boss
feedback from the person you report to and your
and the organization what they can do to help you
colleagues; actively seek it out on a periodic basis. Be
willing to provide feedback to others as appropriate.
COMPANY: Starwood Hotels & Resorts Worldwide, Inc. • Learn to delegate. We often feel as women we have to
HEADQUARTERS: White Plains, NY do it all. We don’t. That’s what teams are all about—
WEBSITE: www.starwoodhotels.com learn to build them and guide them.
BUSINESS/RANKING: Leading hotel and leisure company • Learn to laugh and have fun. Don’t take yourself and
EMPLOYEES: 120,000 (at 750 properties in your environment so seriously that you can’t laugh and
>80 countries) have fun. PDJ

Sylvia M. Montero PFIZER
S ometimes you have no idea what is out there until

you see it with your own eyes.
I grew up in New York City, the daughter of two
proud and traditional Latinos. My parents ingrained in
me the basic belief that getting a good education was
the key to a better life. I worked hard in school
because I wanted to go to college. As college
approached, I applied only to city schools because the
thought of going to a private school was just too
foreign to me.
But my high school mentor had other ideas, and
told me to apply to Barnard College. I remember
going to campus for an interview and being TITLE: Senior Vice President, Human Resources
absolutely overwhelmed by what I saw. It was a
EDUCATION: Bachelor’s: Barnard College; Master’s:
new world—a world so different from my own but
Queen’s College–CUNY
somehow one that I wanted to be a part of, and I
was fortunate enough to be given a full scholarship. FIRST JOB: Teacher, New York City Public School
System
The decision to go was easy.
Barnard did more than just give me an incredible READING: The Five Equations That Changed The World
education; it also exposed me to people from back- (Guillen); Wisdom of Crowds (Surowiecki); Harry Potter
grounds very different from my own. Another view and the Half-Blood Prince (Rowling)
of the world opened up. I believe that the biggest PHILOSOPHY: An excellent education is the best legacy
negative of growing up as a minority is the impact we can leave our children.
it can have on your self-esteem. You begin to think FAMILY: Son; daughter-in-law; two perfect grandchil-
that the people who discriminate against you may dren; parents; siblings; partner
just be right, maybe you really can’t compete out- INTERESTS: Family; wilderness treks; reading
side your own circle. But being able to learn along-
FAVORITE CHARITY: The Cruz & Eligia Montero
side these amazing, sophisticated women showed Scholarship Fund/Barnard (in honor of parents)
me just how big the world really is and how much
was available to me if I wanted it. My own strength
and courage to go for what I wanted grew, and I was
no longer satisfied settling for what was handed to me. If

COMPANY: Pfizer Inc.
I hadn’t seen what was out there for me with my own
HEADQUARTERS: New York, NY eyes, my dreams might have been more limited.
Sometimes you have no idea what is out there for
WEBSITE: www.pfizer.com
you unless you see it with your own eyes. So look for
BUSINESS/RANKING: Pharmaceuticals, healthcare (#1) what you want to see. Remain open to the world you
2004 REVENUE: $52.2 billion have yet to discover. Believe that you belong anywhere
you want to be, no matter where you once were.
EMPLOYEES: 15,000 colleagues worldwide
CUSTOMERS: in >150 countries PDJ

Why have we invested $500 million on employees’ college degrees?
At UTC, we pay all costs – tuition, academic fees and books – and provide paid time away from work for any employee who
pursues an education at an accredited college or university. Any degree. No limits. Recipients of a bachelor’s, master’s or
doctorate in the U.S. also receive $10,000 worth of UTC stock. To date, over 16,000 degrees have been awarded and 13,500
employees are currently enrolled worldwide. What’s in it for us? Lots – including smarter, more productive employees better
prepared to take on new challenges. Smart investment. Great dividends.
A note of appreciation to UTC Chairman and CEO George David from Richard Baumann, one of over 16,000 graduates of the Employee Scholar Program.
To learn more about it and to view additional letters, please visit www.utc.com/careers/esp
this is momentum
CARRIER HAMILTON SUNDSTRAND OTIS PRATT & WHITNEY SIKORSKY UTC FIRE & SECURITY UTC POWER
NYSE: UTX www.utc.com

Maritza Gomez Montiel DELOITTE & TOUCHE
I had an exceptional mentor early in my career. This

was in the late 1970s, a different era in the accounting
profession. Back then, developing talent was not a
high priority. It was largely up to the individual to fig-
ure out what to do to advance his or her career. I was
very lucky to have had access to a partner who took
an interest in developing me.
I was one of the first women professionals to
work in our Miami office. The practice had no history
of developing women—much less Hispanic women—
so I was an unknown quantity. Fortunately, my mentor
saw a lot of potential in me and provided the training
and guidance I needed to become a good auditor.
He helped me understand how to manage relation-
ships with clients and associates; saw to it that I got
TITLE: Regional Managing Partner, Southeast
assignments that offered breadth and visibility;
and helped prepare me for partner candidacy. His EDUCATION: BBA (accounting): University of Miami
guidance and encouragement helped give me the FIRST JOB: Selling Christmas trees at the age of nine
confidence to stretch and take on new challenges.
READING: The Five Dysfunctions of a Team (Lencioni);
Most importantly, he taught me to believe in
The World is Flat (Friedman)
myself. Through his and others’ examples, I’ve
learned a lot about being an effective coach and PHILOSOPHY: You can get what you want if you help
mentor. I consider it a privilege to guide talented others get what they want. Also: Never give up on your
people who go on to grow our business, lead teams, dreams!
and in turn mentor others. I take particular pride in FAMILY: Husband; daughter
having successfully mentored and coached some
INTERESTS: Golf; motorcycling
colleagues whose potential was not initially recognized
by others. We have so many bright, talented, and FAVORITE CHARITY: Goodwill Industries
ambitious people at Deloitte. We strongly promote
mentoring as a way for experienced colleagues to
share their knowledge to help others be successful.
It’s deeply satisfying for me to see the positive impact

COMPANY: Deloitte & Touche USA, LLP mentoring has on people—both in their performance for
HEADQUARTERS: New York, NY our organization and how they feel about themselves and
their abilities.
WEBSITE: www.Deloitte.com/us People like to work in an environment where they
BUSINESS/RANKING: Audit, tax, consulting & have strong relationships and feel connected and valued.
financial advisory services I believe mentoring and coaching are integral to creating
that type of environment. I’ve stayed at Deloitte for 30
2005 FY REVENUE: $6.87 billion years largely because of the bonds I’ve developed here.
EMPLOYEES: 30,000
PDJ

PhyllisGoldenMorey LEAR
I grew up as one of seven children raised by a single

mother after our father died. Educated in a public
school environment, I was selected with several other
students to be placed on an accelerated academic
track. The quest for academic excellence in my early
development was the first of many opportunities I had
to “reach for the stars,” and it instilled within me a
passion to succeed. Later in life, my focus was to
excel in whatever professional roles I obtained
with an eye toward achieving the ultimate (higher)
position I could attain with each employer. TITLE: Vice President & Chief Litigation Counsel
My first position as an Assistant U.S. Attorney EDUCATION: Bachelor’s degree: Memphis State
honed my litigation skills to proficiency. Although University; JD: University of Tennessee, College of Law
I enjoyed this role, I pursued other legal positions FIRST JOB: Assistant U.S. Attorney – prosecuted bank
to broaden my experience, to enhance my ability to robberies, forgeries, and environmental crimes
evaluate legal matters, and to use those analytical READING: The Purpose-Driven Life (Warren)
skills to resolve wide-ranging business issues. In PHILOSOPHY: Enjoy each day to its fullest; and strive to
working for a governmental agency, a national law do your best at work, at home, and at play.
firm, and three corporations in different industries, FAMILY: Husband; three daughters (29, 15 and 12)
I experienced a very diverse set of business situations
INTERESTS: Rollerblading; skiing; leisure time with
and complex legal issues. Most importantly, I learned family and friends
how to successfully resolve various business crises in
FAVORITE CHARITY: Programs that help girls/women
an innovative and organized manner. in crises
The best advice I can offer aspiring professionals
is to first focus on your personal growth: seek oppor-
tunities to hone your skills in your area of expertise
and cultivate your leadership abilities; develop your bilities, you will broaden your expertise and strengthen
aptitude for the business environment in which you your business acumen in areas that you may never have
are working; and volunteer to take on challenges out- imagined.
side your comfort zone to expand your knowledge Secondly, to help enhance your professional develop-
and skills. As you conquer new frontiers or responsi- ment, seek a mentor (within or outside your company)
whom you admire as a role model and trust to give you
COMPANY: Lear Corporation honest, constructive suggestions in business matters.
Third, adopt a “value-add” philosophy in all aspects of
HEADQUARTERS: Southfield, MI
your job responsibilities. Ask whether you are adding
WEBSITE: www.lear.com
value with each project you undertake, and demonstrate
BUSINESS/RANKING: Integrated automotive interiors; leadership by motivating those on your team to contribute
#127 – Fortune 500
in some unique way to achieving the overall objective.
2004 REVENUE: $17 billion At the end of the day, you must hold yourself
EMPLOYEES: 110,000 accountable to achieve the company’s objectives in an
CUSTOMERS: Automakers worldwide efficient, comprehensive, and effective manner. Set high
SUPPLIERS: >2,000 globally standards for yourself and meet them! PDJ

Maria R. Morris METLIFE
T he two people who had the earliest and largest

influence on me were my parents, who were also my
biggest role models. My father is a licensed public
accountant who worked long and hard when my
siblings and I were growing up. My mother, who is
an absolutely amazing woman, left her ten-year career
to raise five children. If nothing else, my parents
taught me how to lead and work hard. They’ve been
a tremendous influence on me during my more than
twenty-year career.
After college, I was fortunate to be able to enroll
in one of MetLife’s career development programs—an
outstanding opportunity for me to learn and grow
professionally. I was able to rotate through various
areas within MetLife’s national accounts and group
TITLE: Senior Vice President, Institutional Business
insurance businesses.
On top of this, I’ve had great mentors. I was EDUCATION: BA (psychology; business – magna cum
fortunate to be able to benefit and learn from their laude): Franklin and Marshall College
broad business knowledge. Today, I want to be able READING: The Five Dysfunctions of a Team:
to do for others what was done for me, so mentoring A Leadership Fable (Lencioni)
others is something that I really take to heart. I truly PHILOSOPHY: Live every day fully.
believe that we learn from everyone, but what you
FAMILY: Husband
need to do is look for the thought leaders in an
organization. Also, identify people who really know INTERESTS: Gardening; singing
their business; share what you know; and never FAVORITE CHARITY: All Stars Project
underestimate the value of networking.
And while mentors are great, everyone needs to
be an active manager of his or her own career.
Sometimes, people will tap you on the shoulder with
that next, great offer; but sometimes you need to be not necessarily mean finding a new job—just taking on
proactive and get out of your comfort zone. That may some new responsibilities.
Finally, to be successful, I’ve found that you need
people with diverse perspectives. There have been a
number of businesses that I inherited at MetLife where we
COMPANY: MetLife
really needed to take a step back and think through a
HEADQUARTERS: New York, NY problem or challenge. It’s important to have talented
WEBSITE: www.metlife.com people around you that you can pull together to take a
fresh look at the business. You need to find out what’s
BUSINESS/RANKING: Insurance; #37– Fortune 500;
going well, and what things need to change; then
#1 U.S. life insurer
prioritize tasks to move the business forward. After all,
2004 REVENUE: $39.2 billion the lessons you learn today just may help you tackle the
EMPLOYEES: 57,813 challenges of tomorrow. PDJ

©2005 Metropolitan Life Insurance Company, New York, NY 10166 L0508E2Z6 (exp1207) MLIC-LD PEANUTS © UFS, Inc.
The more varied your inspiration,

the better your results.
THE PERFECT MIX. At MetLife, workforce diversity is not a new idea.

In fact, it has been part of our culture for all of our 137 years.
MetLife is dedicated to providing every associate with career advancement

opportunities, by offering a variety of programs designed to help them
reach their career goals.
We proudly offer a comprehensive set of benefits for all individuals and

families. Our wide range of innovative programs, policies and services are
designed specifically to address our associates’ particular needs and
provide them with the support, tools and expert advice to help them be
more effective at work and in life.
At MetLife, we believe that workforce diversity is good for business.

If you would like to find out more about a career at MetLife, call
1- 800 MetLife or visit metlife.com/careers
Tiffany P. Olson ROCHE DIAGNOSTICS
I always knew I wanted to work in healthcare—I loved

the idea of making a living in a field dedicated to
helping people—but I was also interested in science
and business. So after graduating from the University
of Minnesota, I was fortunate to land a job as a phar-
maceutical representative, combining my three inter-
ests—healthcare, science, and business. I knew next
to nothing about sales or the pharma industry,
however, so I did what most graduates do: I learned TITLE: President & CEO – Roche Diagnostics
on the job. EDUCATION: BS (business): University of Minnesota;
That experience set the stage for my career in Master’s: St. Thomas University
two important ways: first, I stayed in healthcare, FIRST JOB: In junior high – I swept the floors and
moving from sales to consulting to management; and washed towels for a hair salon; right after college –
second, I’ve never begun a new job knowing exactly a pharmaceuticals sales rep.
how to do it! As a result, I’m constantly challenged READING: Just finished Light on Snow (Shreve); but
and always learning. The key for me has been to also love just about anything by Janet Evanovich.
listen—especially as a leader—and to work with PHILOSOPHY: Step outside your comfort zone –
talented subject matter experts who can fill the gaps. don’t be afraid to take risks.
These experiences have shaped my philosophy FAMILY: Husband; daughter (10) and son (9)
as a mentor and a leader. Take risks. Don’t be afraid INTERESTS: Family; skiing; travel; reading.
to step outside your comfort zone. And get to know If I weren’t at work on Monday morning … I’d be travel-
your strengths and weaknesses so you can fall back ing somewhere with my family.
on what you do best and ask for help where you FAVORITE CHARITY: United Way; the Humane Society
need it.
I’ve found that with each new level of job
responsibility, the more critical it is for me to maintain
a strong internal network and a network outside the who will give me the straight story—the good and the
company as well. It is important to rely on people bad—rather than what they think I want to hear.
Throughout my life, I’ve had many wonderful
mentors, but one in particular stands out. Early in my
COMPANY: Roche Diagnostics Corporation
career, a colleague and I began co-mentoring each other,
HEADQUARTERS: Indianapolis, IN and we continued to talk after leaving the company. To
this day, I depend on my friend’s feedback and insights
WEBSITE: www.roche-diagnostics.us
on everything from business strategy to work-life balance.
BUSINESS/RANKING: Medical diagnostics; I still struggle with that age-old dilemma prevalent
#1 diagnostics company in the U.S. among so many professional women I know: how to
create and maintain balance in life. I’ve learned that if I
2004 REVENUE: $1.9 billion (U.S.)
don’t manage my own time, it’s no longer mine. I’ve had
EMPLOYEES: 3,500 U.S. to fight my tendency to let the scale tip too far into work
CUSTOMERS: Medical, research and academic and away from family. I’m a wife and a mother as well as
PDJ
a CEO, and I depend on those first two roles to help me
institutions; pharmacies; retail; people with diabetes
keep my sanity, humility, and sense of humor!

Larree M. Renda S A F E WAY
A fter a long struggle with cancer, my father passed

away when I was 16. His passing changed my life. I
had hoped to go to medical school; instead I took a
job at a local Safeway store to support myself. From
this difficult personal experience I learned some
important lessons that guide me to this day.
I came to understand that everything happens for
a reason. You make the best with the hand you are
dealt. My father taught me the value of hard work
TITLE: Executive Vice President – Retail Operations,
and commitment, two things that formed the founda-
Human Resources, Public Affairs, Labor & Government,
tion of who I would become as a wife, mother, and
Reengineering & Communications
executive. Over time, I built on that foundation and
forged my own expanded set of guiding philoso- FIRST JOB: Bagger at Safeway
phies—drawn from a mix of experience and common READING: The Leadership Moment: Nine True Stories
sense picked up along the way. of Triumph and Disaster and Their Lessons for Us All
For example, an extension of my father’s work (Useem)
ethic is my eagerness to take on the unpopular or PHILOSOPHY: Everything happens for a reason.
tough tasks. During my early retail days, nobody Approach adversity with optimism and make the most of it.
wanted to run the frozen food department in my
FAMILY: Husband; three children (18, 17 and 14)
store. It was cold, physical work, but I volunteered to
take on the job in the dead of a frigid Iowa winter. INTERESTS: Spending time with family; yoga; sports;
The experience showed my boss that I wouldn’t community involvement.
shrink from tough assignments. FAVORITE CHARITY: Safeway Foundation; Easter Seals;
Five years ago, the company added labor relations Muscular Dystrophy Association; Prostate Cancer
to my already long list of responsibilities. We needed
to restructure our labor contracts, a seemingly gargantuan
feat. Yet I embraced the challenge. It was an important
company initiative, and one of those rare opportunities Otherwise, I’ve always been a lifelong learner. I read
to test my skills at the highest level. I have some bruises a lot. I have always looked for opportunities to build my
to show for it, but the progress we made was critical to knowledge base by learning from different sources. I
our future and to our ability to remain competitive in a surround myself with the best people who can teach me
new, challenging retail environment. as much as I can teach them.
Finally, in his own way, my dad instructed me to
exceed expectations at even the most mundane task. By
COMPANY: Safeway Inc.
extension, I’ve learned to seize opportunities to create
HEADQUARTERS: Pleasanton, CA
better, smarter ways of doing things. Executives can
WEBSITE: www.Safeway.com
increase their upward mobility by being creative and
BUSINESS/RANKING: #3 food and drug retailer devising growth opportunities for their company. A great
2004 REVENUE: $35.8 billion executive not only gets the job done, but also uses their
EMPLOYEES: 188,160 skills as an innovator to go beyond the expectation. Some
CUSTOMERS: People in Western, Southwestern, people call it “raising the bar.” My father would call it
Rocky Mountain, and Mid-Atlantic regions of the U.S.
& W. Canada. “stepping up to the plate and then knocking it out of the
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ballpark.”
SUPPLIERS: Extensive list includes many minority-
and women-owned businesses

Karen S. Rohan CIGNA
A lways an avid recreational runner and marathoner,

I was on the treadmill recently, with fellow runners on
either side. We were training hard and goading each
other to go farther and faster when suddenly, they
both stopped and declared that they’d had enough. In
between strides and with a chiding smile, I asked how
far they’d gone and the response was 6.5 miles. I
challenged them to go farther. They replied that 6
miles was the target—and the furthest they’d ever TITLE: President, CIGNA Specialty Companies
gone. “Get back on that machine and make it to 7,”
EDUCATION: BS: Boston College; MBA: Boston
was my reply! They did, and we laughed, enjoying
University; Certified Public Accountant
the competitive camaraderie.
The treadmill is really just a metaphor for life. FIRST JOB: Ernst & Young, public accounting
Early on, I came to appreciate that it takes discipline, READING: Execution: The Discipline of Getting Things
mental strength, and support to focus and maintain Done (Bossidy)
your energies on achieving the desired results. PHILOSOPHY: It’s your attitude that determines success
Throughout my career, I’ve been the very or failure.
fortunate recipient of great coaching and mentoring
FAMILY: Husband
from colleagues and friends. I’ve been surrounded by
people on whom I could lean for sound and encour- INTERESTS: Running; reading; the beach; results-based
aging advice. These people—my personal network— leadership
can be counted on to constantly challenge my capacities FAVORITE CHARITY: March of Dimes
in an honest and productive manner.
The educational choices I made early on facilitated
a career in finance. After graduating from Boston
College, I went into public accounting, earned my my most trusted mentors helped me realize that being
CPA, and went on for my MBA. Then I moved into flexible to opportunities which veered from my original
management roles with diverse and increasing path, while sometimes scary, not only helps build skills,
responsibilities. Wise coaching and challenges from but also allows you to discover interests and abilities you
might not have otherwise considered.
COMPANY: CIGNA Corporation As my career has evolved, I’ve found that it’s even
HEADQUARTERS: Philadelphia, PA more gratifying to be on the giving end of a mentoring
WEBSITE: www.cigna.com relationship. Guiding and inspiring others to set and
BUSINESS/RANKING: Employee benefits services; stretch goals and achieve them carry meaningful rewards.
#122 – Fortune 500 My involvement serves as a catalyst and sounding board
along the way, but their true success comes from within.
2004 REVENUE: $18.1 million
Demonstrating strong leadership means working hard
EMPLOYEES: 27,000 to uncover the best solutions and most optimal paths for
CUSTOMERS/MEMBERSHIP: 9 million U.S. health pursuing those outcomes. Challenges and struggles are
care plans; 15.4 million behavioral care, EAPs, a reality and also an opportunity. Our reactions will be
work/life; 10.7 million dental; 12.3 million group life, the differentiator that sets truly successful leaders apart
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accident and disability; + expatriates + international. from the rest.

Diversity...It’s About Business
IT’S ABOUT...
...creating opportunities for all people to work together, share ideas and achieve their goals
...reflecting our community in our workforce
...ensuring a favorable relationship between our company and the communities we serve
...furthering our commitment to meet the needs of our customers.
WE BELIEVE DIVERSITY IS STRATEGIC TO OUR BUSINESS PERFORMANCE.
Pepco Holdings, Inc. (PHI) is one of the largest energy-delivery companies in the Mid-Atlantic region. Through its
utility subsidiaries, PHI delivers regulated electricity and gas service to more than 1.8 million customers in Delaware,
the District of Columbia, Maryland, New Jersey and Virginia.
Ann E. Rondeau U . S . N AV Y
P eople matter. No matter the mission, requirement,

operation, or project—when it comes to any group,
military unit, or corporate endeavor, each person
matters.
This belief is fundamental to the principles of
leadership, management and operation of the United
States military in general, and to the Navy in particu-
lar. We have a strong and abiding commitment to the
growth and development of the people in the Navy TITLE: Vice Admiral – Director, Navy Staff
who represent the broad diversity and rich fabric of
EDUCATION: MA (political science): Georgetown
this great country.
University; Honorary EdD (public service): Carthage
The military is virtually the only organization that
College; EdD (in process): Northern Illinois University
must promote from within; we don’t hire our executive
leadership from outside the organization. We recruit FIRST JOB: Ensign, United States Navy
the very people who will eventually be our services’ READING: Professional reading – always! Over the
managers and leaders. This fact creates a sense of summer I re-read Faulkner, and Alain Locke’s works about
pride and ownership, and makes the deep and the Harlem Renaissance.
dedicated development of individuals and teams PHILOSOPHY: We have a purpose above ourselves.
enormously central to all that we do.
INTERESTS: Reading (avidly); learning; sports; family;
We are focused on the human performance
contributing; music; friendships
and success of sailors and all service members. We
encourage lifelong learning and respect, and leverage
the fact that each individual learns and processes
information differently. Our aim is to make every
All organizations must have a similar belief in and
sailor the best he or she can be, and to prepare every
commitment to the potential of their people. We, as
individual for the opportunity to succeed by instilling
executives and leaders, must have a sincere respect for
a sense of self-motivation.
the physical, moral, emotional, intellectual, and mental
We do this with academic skills enhancement
growth and development of our people. As executives
courses, personal mentoring, standards testing,
we must lead by example, inspire, motivate, and guide
performance evaluations, and formal training and
our teams so that they succeed on their own. This invest-
opportunities for education. We also realize and
ment in building human capacity pays off in increased
appreciate how very important our families are to the
corporate capabilities.
overall well-being of the group and organization.
By nature an optimist, I believe that there is an
Our sailors and their families matter, and that makes
opportunity in every circumstance; that individuals should
us successful.
be treated with respect and dignity; that honor and
integrity are essential to a life of excellence; that living a
COMPANY: United States Navy life of critical-self examination has enormous rewards
toward wisdom; that accountability and ethical conduct
HEADQUARTERS: Washington, DC
are liberating; that delivering on a promise or commitment
WEBSITE: www.navy.mil is a part of character—and that people matter.
EMPLOYEES: ~361,000 (+reserve & civilian) PDJ

Alice Rosenblatt WELLPOINT
T he best decision I made for my career was to leave

graduate school, where I was studying for a PhD in
mathematics for teaching at the college level. Soon
after making this decision, I first heard about the
actuarial profession, and immediately set out to get a
position. I passed all 10 exams required to become a
Fellow of the Society of Actuaries the first time, while
working, within four-and-a-half years (average was
TITLE:Executive Vice President of Integration Planning &
about eight).
Implementation, and Chief Actuary
The professional knowledge and analytic tools I
acquired along the way have opened many doors for EDUCATION: BS (math): City College of NY; MA (math):
me. I am hesitant to admit this, but almost all my job City University of NY
changes have been opportunities presented to me by FIRST JOB: Actuary in Mutual of New York’s rotational
recruiters, not self-directed plans, and I have relocated training program
several times for my career. The most important
characteristics of the companies I have worked for READING: I usually have two books going: one I read at
have been integrity and meritocracy. night – currently The Broker (Grisham); another I listen to
I have been able to use my analytic skills and on CD while I drive – currently Animals in Translation
attention to detail to lead WellPoint’s integration (Grandin and Johnson).
efforts. Our success at integrating acquisitions has PHILOSOPHY: Work hard and communicate your expec-
been due to creating a team structure that fits each tations clearly. Do not settle for mediocrity on your staff –
particular case, aligning incentives, having detailed aim to recruit and retain the best and help them succeed.
plans, making quick decisions, setting up monitoring
FAMILY: Husband; two dogs (Dalmatian and golden
of results, and having the support of executive
retriever); two birds (cockatoo and parrot)
management.
I have had many mentors along the way and have INTERESTS: Reading; golf; fitness
learned from them what “to do” as well as what “not FAVORITE CHARITY: WeSpark (a cancer support center)
to do.” Actuaries are often stereotyped as “geeks” with
no communication skills. But early in my career I
learned the importance of communication, and have
been valued as someone who “tells it like it is” and
discusses difficult topics that people try to avoid. chemotherapy and radiation treatments, and my job
One of my hardest struggles was with a diagnosis became the place where I acted like everything in my life
of breast cancer five years ago. I worked all through was normal. I wore a wig and makeup to hide the fact
that I didn’t have hair or eyebrows, put a smiling face on,
COMPANY: WellPoint, Inc. and “became” the normal person I was dressed and
made-up to be. I now make myself available to help other
HEADQUARTERS: Indianapolis, IN women who are going through this, and serve on the
WEBSITE: www.wellpoint.com board of a local cancer support center.
Recently, I have relied on some basic philosophical
BUSINESS/RANKING: Health benefits; 1st
principles. One is: “Any decision is better than no decision.”
2004 REVENUE: $20.8 billion Another is: “If you always do what you’ve always done,
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EMPLOYEES: 37,000 you’ll always be what you’ve always been.”

D’Arcy Foster Rudnay COMCAST
T here are three key pieces of advice that I think will

benefit every woman starting her career: she must
recognize her self-worth; work hard at everything she
embarks upon; and not underestimate the importance
of networking.
My parents instilled a great sense of self-worth in
my sister and me at a very young age. My father was
always surrounded by very strong women in his life,
and was adamant that his daughters never let them-
selves be treated as second-class citizens. As a result,
I always tried not to succumb to perceived career
limitations, and never allowed myself to be put down
TITLE: Vice President, Corporate Communications
or disrespected.
As I entered the working world, I approached EDUCATION: BA: Trinity College; MS: University of
every project with enthusiasm and as an opportunity Pennsylvania
to learn. I knew that I would have to work extra hard FIRST JOB: Admission counselor at Trinity College
to prove myself, consider no project beneath me, and READING: No Clues Left Behind (beach book for the
complete every project to the best of my ability. summer)
Instead of competing directly with others, I concen-
PHILOSOPHY: Always treat people as I would want to
trated on differentiating myself and my performance
be treated.
by reading and learning everything I could about the
industries and fields my work touched. I always FAMILY: Husband; two wonderful daughters
looked beyond the immediate task at hand, keeping INTERESTS: My family; travel; reading; skiing; work
the bigger picture in mind.
FAVORITE CHARITY: Steppingstone Foundation
Throughout my career I made it a point to sur-
round myself with really smart people, both men and
women, recognizing that hard work alone is not
enough to become truly successful. I was fortunate ronment. I went to a college for women, and there was a
very early on to have several men and women who very strong network of women helping open doors and
took an interest in me and helped me understand advance young women in their careers. That network was
what it would take to achieve in a professional envi- very instrumental in my early career, and since that time I
have made it a point to help and guide younger women
COMPANY: Comcast Corporation with whom I come in contact. I learned along the way
HEADQUARTERS: Philadelphia, PA that it is important not only to produce great work, but
WEBSITE: www.comcast.com also to recognize and cultivate young talent.
BUSINESS/RANKING: Nation’s leading provider of Last, I encourage every woman aspiring to the senior-
cable, entertainment and communications products most levels in her profession to obtain a graduate degree.
and services At 40, while raising two young children, I went back to
2004 REVENUE: $20.3 billion school to pursue a graduate degree and fulfill my desire
EMPLOYEES: 74,000 to learn and better myself. This required an enormous
amount of work, sacrifice, and commitment, and is one of
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CUSTOMERS: 21.5 million – cable;
7.7 million – high-speed Internet; 1.2 million – phone my proudest accomplishments.

Susan E. Sheskey DELL
I t may sound trite, but I believe that, for the most

part, you can accomplish anything you set your mind
to. Fortunately, most businesses today are meritocra-
cies, so they’re constantly identifying the very best
people to lead the organization and deliver results.
But you can’t simply “be” good and expect success to
just happen.
First, you need to really know your business—
because if you don’t, there will always be people
TITLE: Vice President & Chief Information Officer
around who do, and they’ll figure out pretty quickly if
you’re not up to speed. Then you need to invest in EDUCATION: BA: Miami University (Ohio)
yourself, taking every opportunity to grow, take on FIRST JOB: Lifeguard at YWCA for $1 per hour; church
new challenges, and leave your comfort zone. pianist and children’s choir director while in high school.
Focusing on things you’re already good at is
tempting, but a mistake. If you’re not certain where READING: The World Is Flat (Friedman)
you need development, seek out and build mentoring PHILOSOPHY: Don’t be afraid to take tough
relationships to gain insights, new perspectives, and assignments. Be resilient – you learn more from your
guidance. Additionally, mentors in leadership posi- less successful efforts. Invest in yourself.
tions can be powerful advocates for you.
A quality I always look for in others is the ability FAMILY: Husband; son (college freshman)
to assess trends, to discern, to take prudent risks—to INTERESTS: Golf; exercise; reading; music and playing
be forward thinking and not just reactive. I get my piano; spending time with family and friends
energy from being around very bright people. They
challenge me, keep me on my toes, and make it a joy FAVORITE CHARITY: Capital Area Food Bank of Texas
to go to work. So I think it’s hugely important to seek
out and surround yourself with the best people you
can to supplement your own areas of expertise.
It's then critical to check your ego at the door. All what you can do. I think it’s critical that you have fun at
team members, including leaders, need to be able to whatever you do and feel a passion for it. While some
ask questions to gain an understanding of the issues days your enthusiasm for going to the office may be
and work together toward an optimal solution. Modeling lower than usual, if those days become the rule rather
and encouraging intellectual curiosity aren’t always than the exception, it might be time to look for something
easy, but will take you and your team much further new. To me, happiness is a component of success—
than appearing to have all the answers. so if you’re miserable I don’t think you can call yourself
One danger is to see problems as a burden, rather a success regardless of your achievements.
than as challenges offering a chance to demonstrate As I look back on my own career, I’m less certain
than ever that there is any magic path to success. No
matter how much you plan and strategize, your life and
COMPANY: Dell Inc. career are very mutable, and the unexpected can—and
HEADQUARTERS: Round Rock, TX will—happen. The real key is to be out in front of
WEBSITE: www.dell.com change, to see it coming, and embrace it. Control your
career and use unexpected opportunities for growth. But
BUSINESS/RANKING: Diversified global technology
provider (#1) remember: it’s important to grow not only professionally,
but also in how we give back to others and to the
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community. For me, that’s as important a measure
EMPLOYEES: 61,400 of success as any other.

Leslie R. Sibert GEORGIA POWER
B eing different or standing out in a crowd can some-

times be a good thing. That’s been the lesson I’ve
learned in my career at Georgia Power.
When I began in Distribution, there were a limited
number of supervisory positions. Basically, you had to
“do your time.” It was frustrating until I realized I
needed to differentiate myself from everyone else to
be more marketable. At the time, I was only one of
two or three females in that entire organization, but I
didn’t want that to be the reason I stood out. So, I
deliberately pushed myself to gain other skills to
make myself more marketable.
While my peers accepted me for my own merits TITLE: Vice President – Transmission
and skills, management was much more protective. I EDUCATION: Bachelor of Electrical Engineering: Georgia
just wanted to be treated like everyone else, and hav- Tech; Professional Management Development Program:
ing supporters along the way certainly helped. It’s a Harvard University.
huge confidence boost when someone believes in FIRST JOB: Co-op student in Distribution at Georgia
you. Once someone is willing to take a chance on Power
you, you have to seize the opportunity to demon-
READING: Personal History (Graham)
strate what you can do.
For that reason, I believe it’s so important to have PHILOSOPHY: Life is to be lived, so don't spend your
a mentor. Don’t wait for someone to find you; seek whole life planning it.
out someone, male or female, who has the values and FAMILY: Husband; daughter (9); son (4)
leadership style that you admire and respect. Having
INTERESTS: Interior decorating; traveling; scuba diving
guidance definitely helps. It would have been nice
early on to have someone say, “If you aspire to do FAVORITE CHARITY: YWCA
this, you need to get experience in these areas of the
business.” Maybe there are now women, looking at
me and others who blazed a trail before me, who are You have to be willing to create your own path as
encouraged that there is an opportunity for women in well. You can get into jobs and get comfortable, but tak-
this company to succeed. ing a chance on something unfamiliar can challenge you.
You learn to do new things and can carry those experi-
COMPANY: Georgia Power ences on to other challenges. Every move I’ve made has
HEADQUARTERS: Atlanta, GA given me experience for my next position.
WEBSITE: www.southernco.com/gapower You also have to remember that getting what you
BUSINESS/RANKING: Electric utility; #9 of 136 U.S. want is not easy. You have to make a choice about what’s
utilities important to you. Decide what “having it all” means for
2004 REVENUE: $5.4 billion you, and realize you might not be able to do that.
EMPLOYEES: 8,800 Above all, love what you do. Have fun. If you do, you’ll
CUSTOMERS: >2 million be driven by it and produce results. You’ve got to enjoy
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SUPPLIERS: Spent $158 million (13.5%) with minority- what you do or it’s not going to be worth the sacrifices
and female-owned companies in 2005 you may have to make.

Tina M. Sivinski EDS
W omen need to remember the importance of

work/life balance.
There was a time—and it now seems long, long,
ago—when many people in corporate America
worked nine-to-five jobs. But somewhere along the
way, that pleasant scenario changed: the pace picked
up; competition intensified.
In my own career, I’ve observed these changes
from the oil patch to the technology sector. And yes,
I’ll admit it, I thrived on the adrenaline rush of the
“stress for success” mindset. Eating lunch from a
styrofoam container at my desk. Taking calls on the TITLE: Executive Vice President, Human Resources
way home. Feeding, bathing, and putting my two EDUCATION: BS (magna cum laude): Springfield College
children to bed, only to log back on and keep working (Massachusetts)
for as long as it took to get everything—or most
FIRST JOB: Placing temporary personnel in high
everything—ready for the next day.
technology companies
Many women have shared the same story. It’s a
story that comes with a price. READING: In Praise of Slowness (Honore); In My Own
The workaholic flourishes because we’ve created Words (Mother Teresa); The Art of War (Tzu)
a perfect environment for such individuals: fast food PHILOSOPHY: When you move on in life, people do not
... fast internet ... fast-track education. My question: need to remember your name – only that things got
when we are done rushing, where will we be? better, even if they don’t really know how.
Think, for example, of the “V” word—vacation. FAMILY: Two sons with a passion for life
Mention that word and, suddenly, all of the most
INTERESTS: International cultures; medical research;
important events in your career line up for your first
travel; community service
day off. Or, consider the “D” word—for dentist or
doctor. How many of us have had to reschedule those FAVORITE CHARITY: Susan G. Komen Breast Cancer
necessary appointments five or six times, or do business Foundation
in the dentist’s chair? Know anyone who’s had to bring
a sick child to work and hide them under the desk?
When was the last time someone in your company
told you not to worry about going away on vacation or
taking time out for that much-needed appointment?
COMPANY: EDS (Electronic Data Systems) Corporation We as leaders need to be role models. If executives
HEADQUARTERS: Plano, TX like us start taking vacations—instead of postponing or
WEBSITE: www.eds.com canceling them—it gives others the opportunity to assume
BUSINESS/RANKING: Information technology responsibilities we thought only we could handle. When
services; #2 we get away from the office, we give others a chance to
2004 REVENUE: $20.7 billion prove themselves. And that creates a deeper bench, and a
EMPLOYEES: 118,000 natural succession plan—which are no small rewards.
CUSTOMERS: 9,000 We need to restore the work/life balance, but it’s going to
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SUPPLIERS: 25,000 take all of us working in concert.

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The USTA is proud to be an equal-opportunity employer that values diversity on and off the court. We believe when
people are given a chance, regardless of color or ethnicity, everybody wins. To learn more about our commitment to
diversity and career opportunities, visit USTA.com.
Launi D. Skinner S TA R B U C K S
I have been very fortunate throughout my career to

work for companies that have believed in the possibilities
of their employees. What these companies had in
common was that they created environments that
encouraged and supported professional and personal
development. You were allowed to try new things,
fail, learn, and succeed. Most importantly, though,
within each of these companies were a few select
people who believed in me, encouraged me, and
quite honestly, gave me a chance. I try to do the same.
In examining the behaviors of the leaders who TITLE: Senior Vice President – Store Development
helped me, I use three concepts to guide how I lead,
EDUCATION: CGA; Diploma Business Administration
and I always share these concepts as expectations of
people I work with: FIRST JOB: Retail clerk
INSPIRE PARTNERS (EMPLOYEES) TO EXCEED READING: Beyond Success: The 15 Secrets of

their personal best. I always encourage each person Leadership… John Wooden’s Pyramid (Biro) – second
to compete only with themselves. If each day she tries time reading
to be better than the day before, then she has been PHILOSOPHY: Be the best you can be.
successful.
FAMILY: Husband; daughter (3)
DEVELOP FUTURE LEADERS. At the end of the
INTERESTS: Horses; cooking; traveling; golf
day, this is what it is all about—people. People
always come first. Be truthful, be genuine, and be FAVORITE CHARITY: Any charity that promotes
direct.
MAKE A DIFFERENCE IN EVERY PERSON’S DAY.
Every interaction is an opportunity regardless of its I believe that what truly makes a great leader is the
seeming importance. You never know when a kind ability to be genuine in whatever you are doing. I am
word or encouragement will be a life long memory fortunate in that I love what I do, so my values and my
for someone else. Make it a positive memory.
behaviors are consistent whether I am at home or at
work. I often advise women to focus less on the next
COMPANY: Starbucks Coffee position they want and more on loving the position they
HEADQUARTERS: Seattle, WA currently have. Staying focused and truly engaged in what
WEBSITE: www.starbucks.com you are doing will prepare you for the next position. As
BUSINESS/RANKING: Retailer, roaster & brand of long as I love what I do, and believe that I am making a
specialty coffee; 3rd – Fortune’s “America’s Most difference in a position that keeps the possibilities open,
Admired Companies” then the title doesn’t really matter.
2004 REVENUE: $5.3 billion The most important advice I can give (but the most
EMPLOYEES: >90,000 serving at >10,000 retail locations challenging) is: keep focused on the relationships you
CUSTOMERS: ~34 million people in 36 countries each build. Have the courage to keep your family and friends
week as priorities. As I reflect upon my life, really it is not the
SUPPLIERS: Dedicated supplier program that supports numbers I remember, is the people, the relationships.
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diversity.

Karin Stone N AT I O N A L C I T Y B A N K
I t all begins with your core values. Without that

foundation, you’re bound to find yourself in trouble.
I learned this lesson from one of my first mentors,
who counseled me to truly define my core beliefs and
values. She said I’d need to because I was going to
“see things that would make my hair stand on end”—
so I would need to know when to stand firm. And,
when to walk away.
Today, as my career moves forward and I find myself TITLE: Senior Vice President, Director of Corporate
in the role of mentor, I share these secrets to success: Marketing
EDUCATION: BA (mathematics and accounting):
1. PERFORMANCE COUNTS. If you don’t deliver
Gustavus Adolphus College; MBA: University of
results, the rest of the lessons don’t matter. Obviously,
Minnesota
early in your career, individual performance is critical.
FIRST JOB: Mutual fund accountant at IDS Financial
As you progress to positions of greater authority, you
Services (now Ameriprise)
still have to deliver, but you need to figure out how
READING: The Last Word on Power (Goss)
to do it through others.
PHILOSOPHY: Focus on doing the right things and
2. RELATIONSHIPS AND RESPECT COUNT. They building relationships. The rest will fall into place.
take time to establish, but the effort you expend
FAMILY: Single
will pay off. Clearly, your boss and your employees
INTERESTS: Bicycling; travel; baseball
are important relationships. But don’t forget your
colleagues and your peers. Their trust and respect is FAVORITE CHARITY: The ones in which I am active:
very difficult to rebuild if you lose it. Conversely, my college, Gustavus; Cleveland Institute of Music; and
Community Partnership for Arts and Culture
these people will be your sounding board, will help
you navigate company politics, and might be your
boss (or employee) someday. Also, remember to get
to know the administrative assistants: they know 3. This lesson is specific to women: THE FILTER USED
TO JUDGE YOU IS NARROWER than the one used to
what’s really happening in the company and can help
(or not) facilitate interaction with their bosses. judge your male colleagues. You need to speak up, but
not talk too much. Your communication must be confi-
COMPANY: National City Corporation dent, assertive and passionate, but not aggressive. You
need to know all the answers, but don’t ask others the
HEADQUARTERS: Cleveland, OH
hard questions if you think they don’t know the answers.
WEBSITE: www.NationalCity.com Yes, this still happening in 2005. It’s not intentional. You
can’t change it. But you do need to understand it, get over
BUSINESS/RANKING: Financial holding company:
it, and then focus on lessons 1 and 2. This last lesson
commercial & retail banking; mortgage financing & remains the most important—because it takes you right back
servicing; consumer finance; asset management; 9th to the first two. Performance counts. Relationships count.
largest bank – assets (American Banker)
As you go out into the world, remember to focus on
EMPLOYEES: 36,000 doing the right things and building relationships. The rest
will fall into place.
CUSTOMERS: Extensive banking network primarily in
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And don’t forget to have a life along the way.
Midwest and select markets nationally

Janice D. Stoney WILLIAMS
M y 102-year-old-mother has been a major influence

in shaping my life goals. As a widowed working mom
at a time when few mothers worked outside the
home, she was a secretary, accomplished seamstress, home
manager, and wonderful mother. I saw her as very stylish,
competent, and self sufficient, associating her accomplish-
ments with the fact that she was a professional..
I grew up believing that education, hard work,
and perseverance pay off. I still believe in “the American
TITLE: Board of Directors – The Williams Companies
Dream.” Additionally, over a lifetime I have become
EDUCATION: Executive Program: Williams College;
convinced of the importance of faith to a complete life.
Bell Advanced Management Program: University of
During my career, I was dedicated to balancing
Illinois; accounting and finance management: Columbia
personal and professional responsibilities; however,
University; and US West’s Japan Study Mission
as I look back, I am convinced that the ‘superwoman’
FIRST JOB: Service representative – Northwestern Bell
model doesn’t exist and never did. At any given time
Telephone Company
there are priorities and resulting sacrifices. Today, I
see women and men making informed, deliberate READING: 1776 (McCullough)
choices about family and careers. Consequently, I PHILOSOPHY: Priorities of God, family, and community.
believe they will experience rewarding lives with Look for the joy in life and the positive attributes in
fewer regrets. human beings.
As a practical matter, a short list of attractive FAMILY: Husband; one son; three granddaughters
attributes for career women might include: INTERESTS: Faith; fitness; family; friends
• Physical fitness and a high energy level FAVORITE CHARITY: Omaha Community Foundation
• Ethical conduct
• Self discipline and organization
• Ability to develop vision and inspiration with others.
• Insatiable curiosity with an attitude of lifelong I heard the CEO of a major Japanese corporation
learning describe his most important role as “the inspiration of
• Philosophy of learning 200% more from mistakes than the human heart.” I thought it one of the most profound
successes, exercising discipline of self examination, expressions of a corporate leader I have ever heard.
and utilizing opportunities for improvement Decades ago, the Civil Rights Act, Equal Pay Act, and
• Genuine regard for others, their needs and aspirations others were the result of extraordinary efforts and neces-
sary chapters in the progress for women. My personal
encouragement to women today is to not forget “the
COMPANY: The Williams Companies cause” and those who forged that groundwork, but to
HEADQUARTERS: Tulsa, OK build on it, and move on—not make it our focus. The
good news is that there are very few roads not traveled
WEBSITE: www.williams.com
today. We have earned the right and proved that our
BUSINESS/RANKING: Find, produce, gather, process
competencies provide value in all aspects of life, business,
& transport natural gas; #165 – Fortune 500
and community. Now we need to pursue our dreams—
2004 REVENUE: $12.4 billion as well as inspire our daughters, sons, and grandchildren.
EMPLOYEES: 3,600 PDJ

We couldn’t be your voice in
Washington without being a neighbor
in your community.
AARP. Creating change in our community.
From community service programs to consumer protection and nursing

home reform, AARP is working hard to create positive social change
where it’s needed most — in every community.
At AARP we are involved in the daily lives of more Americans in more

ways than you can imagine. We provide them with information, promote
independence and protect their health and financial security. We also
encourage them to work and volunteer. Our goal is to improve the lives of
Americans over 50 by making them healthier, happier and better informed.
Call us at 1- 888 -OUR-AARP

or visit our website at www.aarp.org.
Dawn Sweeney AARP SERVICES
M y advice for anyone striving for a leadership role

is to trust your instincts, behave with unwavering
integrity, and leverage your listening skills. We all
know that we can’t lead effectively if no one will
follow! People want to believe in their leaders and
they want their mission to be clear and good. Good.
That’s the test I give to any new venture—will this do
good? Will this make our world a better place?
I have had some marvelous opportunities in my TITLE: President, AARP Services
life to add to the greater good. As VP of market EDUCATION: BA (government): Colby College;
development for the National Rural Electric MBA (marketing): The George Washington University
Cooperative Association, I helped launch Touchstone
FIRST JOB: Educational coordinator, Milk Industry
Energy®, an initiative that set the national standard
Foundation
through which energy cooperatives provide quality
service to consumers, many in rural America. It made READING: Blue Ocean Strategy (Kim & Mauborgne)
the world better for millions of people. PHILOSOPHY: It’s not what happens to us but what we
As President of AARP Services, I’m focused on choose to do about what happens that makes the difference
improving the quality of life for everyone as they age. in how our lives turn out.
That’s a terrific mission and a great reason to get to
FAMILY: Husband; son
the office every day. The work we do now will be
helping people for a long time to come. INTERESTS: Hiking; spending time with friends & fami-
Doing good is what I believe in. And I firmly ly; volunteering
believe that our core values shouldn’t fade into the FAVORITE CHARITY: National Down Syndrome Society
background when we sit in the corner office. If
anything, who we are should be under more scrutiny
when we lead—and it is. People want to believe in
their leaders, and they can’t believe in someone they
don’t know and trust.
Connect with people, listen to them, learn from lifetime project and will enrich your days. I’ve learned
them. And return the favor by being accessible and some amazing lessons from my son, my assistant, our
open with those around you. Making connections is a Board members, and from AARP members I meet on
planes or in hotel lobbies.
Along with things we should always do, there’s the
COMPANY: AARP Services, Inc. flip side. Don’t compromise yourself for a win—ever.
HEADQUARTERS: Washington, DC Don’t agree to a course that you doubt. Don’t ever hurt a
WEBSITE: www.aarp.org colleague to make a point. Don’t shrug off a mistake.
2004 REVENUE: $375 million Don’t stop being yourself.
EMPLOYEES: 125 Our careers should be an active part of our lives. It
shouldn’t be “either/or” with our lives and our jobs. Trust
CUSTOMERS: 35 million members (AARP)
yourself to be yourself in all aspects of your day, from the
PROVIDERS: United Health; The Hartford; New York
breakfast table to the boardroom. Trust yourself—and that
Life; MetLife; The Home Depot; Travelocity; Bank One/
PDJ
Chase; Foremost; Delta Dental; others. inner voice that guides you.

Marilyn B. Tavenner HCA
T here are many ways to advance a career. Some say

make a plan and work the plan. Others say it’s mostly
luck—being in the right place at the right time. I
believe it’s both.
Especially for women, the road upward is not a
straight path. Sometimes we take a circuitous route,
leaving the workplace to have children and delaying
TITLE: President – Outpatient Services Group
career advancement. At other times, we’d like to go for
the executive suite, but are not sure how to get there. EDUCATION: BS (nursing): Medical College of Virginia;
Even with the progress women have made, Master’s (Health Administration): Medical College of
there’s still a gap in the speed and frequency at Virginia
which women advance to top jobs. How do we FIRST JOB: Lifeguard and swim coach.
change that? Consider these suggestions: READING: Conspiracy of Fools (Eichenwald); Angels &
• There is no substitute for preparation. If you have Demons (Brown)
the credentials and aspire to a higher level, look PHILOSOPHY: Keep an open door and an open mind.
around. Who is in the job you want? What training Be approachable – you will learn much more about
and education does he or she have? Do you under- yourself and your organization.
stand finance and how the business works? There’s
an axiom that “a manager is a manager,” implying FAMILY: Husband; three children
managerial skills are portable. Whenever possible, INTERESTS: Scuba diving; traveling; NASCAR; football
get experience to supplement education so you will
FAVORITE CHARITY: Juvenile Diabetes Research
be ready when the big opportunity comes.
Foundation; YWCA
• Women are team builders. We can be tough, but we
tend to balance toughness with compassion. Use
those inherent qualities to leave your mark. Never
forget or abandon those who supported you along • It may seem obvious, but do what your boss asks.
your journey. Call on associates for advice, and give You might be surprised at how often this is ignored or
counsel when asked. rationalized: “He (she) didn’t really mean for me to do
• Accept assignments out of your comfort zone. that.” “Maybe I misunderstood.” “That’s crazy.” Take
Taking risks and learning from failure are important that stance at your own peril.
elements of growth. • Experience “otherness.” It’s human to gravitate toward
those who look and think like us, but we lose
COMPANY: HCA, Inc. opportunities for creativity, growth, and enrichment
if we surround ourselves with mirror images.
HEADQUARTERS: Nashville, TN
• Sell, sell, sell! We’re all sales people. In business, every-
WEBSITE: www.hcahealthcare.com
one must do more with less while keeping customers
BUSINESS/RANKING: #80 – Fortune 500 happy. Show your peers and supervisors that you add
2004 REVENUE: $23.5 billion value to the product or service … and do it cheerfully.
EMPLOYEES: ~190,000 • Keep your sense of humor. Be serious about serious
CUSTOMERS: 1.6 million patients matters, but laugh at every opportunity—particularly at
yourself. It humanizes you with coworkers, and can
PDJ
SUPPLIERS: >1,100 suppliers and contractors
help you get through the day!
(>$100 million with minority- /women-owned businesses)

Karen D. Taylor RELIANT ENERGY
T he most effective lessons I have learned on leader-

ship are those that came about by more fully under-
standing who I am and what I bring to the table. By
better understanding myself, I can operate out of my
strengths and more effectively influence those around me.
I have also learned humility in discovering areas where I TITLE: Senior Vice President, Human Resources
need to improve. In counseling aspiring leaders, I have EDUCATION: Master’s (professional accountancy):
drawn upon these lessons from my personal journey: Louisiana Tech University; Certified Professional
Accountant
BE AWARE OF WHAT YOU KNOW AND, MORE FIRST JOB: Packing peaches at a peach orchard during
IMPORTANTLY, WHAT YOU DON’T KNOW. I high school.
believe that self-awareness is a significantly under-
READING: I jot down books that catch my attention –
rated leadership competency, perhaps because it is through references, mention on the radio, etc. My
uncomfortable for leaders to admit their areas of favorite business book is Working with Emotional
weakness. However, had I not recognized an area Intelligence (Goleman). For pure pleasure, I also enjoy a vari-
where I was not particularly strong, my career would ety of fiction, especially authors with colorful characters.
have taken quite a different turn.
I am a CPA with a master’s degree in accounting. PHILOSOPHY: Don’t take yourself too seriously
Early in my career, recognizing that I was not a strong FAMILY: I owe much of my success to my supportive
technical accountant, I gravitated to roles that allowed husband and my mother, a leadership role model herself.
me to effectively call upon my accounting back- Also, a son and twin daughters – all in high school.
ground but were not traditional accounting positions. INTERESTS: Major League Baseball fan; reading; jogging
This opened an entirely different set of opportunities with my dog; water sports; children’s activities
for me to explore, in spite of the fact that “on paper” FAVORITE CHARITY: Humane Society; Society for
I was still an accountant.
BE AUTHENTIC—AS A PERSON AND AS A
LEADER. There is a huge body of knowledge on
leadership as well as role models and mentors for someone else. The lack of authenticity is apparent, so
instruction and guidance. While these are invaluable they are not believable, and ultimately are not as effective.
sources of information and thought-provoking ideas, BE GENEROUS IN A NUMBER OF DIMENSIONS.
the lessons learned from them must nevertheless fit Be generous with responsibility and accountability: give
the individual. I have seen many people—particularly people the tools they need to succeed, allow them to fail,
women—try on attributes, behaviors, and styles that and help them learn from both. Be generous with
don’t fit, as if attempting to wear clothes belonging to information: explain why and how decisions are made,
and encourage two-way information flow. Be generous
with recognition: recognize good work and give credit
to others, while accepting blame yourself—and do both
COMPANY: Reliant Energy, Inc.
publicly. Finally, be generous with yourself: allow
HEADQUARTERS: Houston, TX employees to have access to you and, above all, listen
WEBSITE: www.reliant.com actively to them.
BUSINESS/RANKING: One of the largest independent
power producers U.S. (>19,000 MW) BE CAREFUL WHAT YOU WISH FOR. Leadership is a
privilege, not a right. It is a 24/7 responsibility. Simply
put, once you are a leader, you are never not a leader,
EMPLOYEES: 3,767
regardless of where you are. Leaders have multiple
CUSTOMERS: ~1.9 million (from residences to large opportunities to influence others, directly and indirectly,
commercial & institutional customers)
in all areas of life. I hope my influence as a leader will be
PDJ
SUPPLIERS: Supplier Diversity Initiative active
positive and lasting. I can think of no better legacy.

Diversity
drives human achievement.
Providing access to affordable prescription care for millions of Americans.
www.medco.com
Medco is a registered trademark of Medco Health Solutions, Inc.
© 2005 Medco Health Solutions, Inc. All rights reserved.
Jean Thomas C E N DA N T
I have been fortunate to work with a variety of

companies over the past 25 years. Some of the most
important lessons I learned throughout my career
were gained very early on and have served me well
over the years. Three lessons that have been
particularly useful are: doing what you love, taking
unexpected career turns, and working with non-profit
organizations.
TITLE: Senior Vice President of Marketing, Hospitality
DO WHAT YOU LOVE. I earned my undergraduate
Services Division
degree in foods and nutrition because I was fascinated
by food as a science and as an art. I discovered that EDUCATION: BS (foods and nutrition): Oregon State
food as an art form was my true interest because it University; Master’s degree (marketing): UCLA Graduate
allowed me to create new products and find creative School of Management
ways to market them. This influenced my job seeking FIRST JOB: Assistant account executive (Harshe-Rotman
from the very start. Instead of pursuing research, & Druck public relations)
I pursued marketing. This taught me that finding
READING: Daily– New York Times; The Wall Street
work in the right aspect of what you love is critical.
Journal; USA TODAY; monthly book club – fiction/nonfic-
It makes all the difference as to whether you have a
tion
job or a career.
PHILOSOPHY: Keep learning.
TAKE THE UNEXPECTED CAREER TURNS. I spent
a good part of my senior year in college sending FAMILY: Husband; father; twin sister; younger brother
letters to a variety of food companies looking for INTERESTS: Cooking; travel; community/volunteer activities
marketing positions. Many didn’t respond or, if so, FAVORITE CHARITY: Jersey Battered Women’s Service
sent polite declines. A few indicated that I would (serves victims/families of domestic violence)
benefit from a more business- versus science-oriented
background. However, one responder said I should
contact a national public relations agency that Though I didn’t have any formal public relations training,
specialized in food. I didn’t know much about public it turned out to be a terrific first step in my career. I
relations, but I sent the agency a letter and inter- learned to write, develop business plans, think creatively,
viewed for the position over the phone. I got an sell my ideas, and speak confidently in front of groups. I
entry-level position at that agency based on the call. did go back and get my master’s degree five years after
college, but it was that first unexpected step that started
my career.
COMPANY: Cendant Corporation
GET INVOLVED IN NOT-FOR-PROFIT ORGANIZATIONS.
HEADQUARTERS: New York City Motivating people who don’t work for you is completely
WEBSITE: www.cendant.com different from managing direct reports. I became a much
stronger manager and leader through my not-for-profit
BUSINESS/RANKING: Provider of travel & residential experiences. I learned to be a better listener, clearer
real estate services; #107 – Fortune 500 communicator, and more inspiring motivator. These skills
2004 REVENUE: ~$20 billion also proved to be invaluable in today’s matrix organiza-
tions where one frequently works with others without a
PDJ
EMPLOYEES: ~85,000 direct reporting relationship.

JaniceM.Tomlinson CHUBB GROUP
I began my life as the youngest of 11 children on a

farm in rural Kansas. My parents believed that educa-
tion was very important for both their sons and their
daughters—this was progressive thinking for the times.
They also fostered in me a sense of determination and
a feeling that I could do anything I wanted to do with
my life through education. I attended a women’s
college in Kansas, where my advisor further reinforced
what my parents had taught me. By the time I began
working in my first full-time job, I never doubted my
ability to accomplish what I had set out to do.
Since my first corporate job in 1972, I have
TITLE: Executive Vice President, International Field
continued to pay close attention to lessons learned Operations
along the way—after all, education is a lifelong
EDUCATION: BA: Marymount College of Kansas
process. By applying these accumulated do’s and
don’ts to my personal and professional life, I have been FIRST JOB: Underwriting trainee
able to build a successful career and a fulfilling life: PHILOSOPHY: Love what you do!
FAMILY: Husband; son (23); mother and many brothers,
LIVE BY YOUR VALUES AND BEHAVE WITH
sisters, nieces, nephews, etc.
INTEGRITY AT ALL TIMES. Good business rela-
tionships are built on trust. That’s why it’s important INTERESTS: Golf; reading; needlepoint
to choose a company whose values resonate with FAVORITE CHARITY: Women in Insurance Cancer
your own. If you find the right fit, you’ll feel comfort- Crusade
able in your work environment and proud of the way
in which you’ve achieved success.
PRODUCE RESULTS. Businesses count on people
SEEK BALANCE IN YOUR LIFE. A person who is
who can contribute to the bottom line. The best way to
balanced has the advantage of being able to focus on
accomplish this is to hone your technical skills and know
what’s important in their life and their work. If your
the business. This will earn you a reputation as someone
life is too focused in one direction, you may lose that
that people can go to for critical information, strong
ability. Look beyond your work and be an active
advice, and stellar results.
participant in your family life and your community.
GIVE BACK TO THE COMMUNITY. No one—man or
woman—gets anywhere without the help and support of
others. If the community has helped your business to
COMPANY: Chubb Group of Insurance Companies profit, then find opportunities to volunteer and serve that
HEADQUARTERS: Warren, NJ community. If you were fortunate to have a mentor who
guided you down the right path, return the favor by serv-
WEBSITE: www.chubb.com
ing as a mentor for someone else.
BUSINESS: Property & casualty insurance for
Most of all, never forget as you are struggling your
individuals and businesses way to the top—as well as when you finally reach your
2004 REVENUE: $13.2 billion destination—that there are always new lessons to be
learned. I’m sure that there is much more in store for me
PDJ
EMPLOYEES: 11,800
in the years ahead.

Michele P. Toth NORTHROP GRUMMAN IT
I believe that the foundation of a fulfilling career is

rooted in a commitment to learning, an appreciation
for a diverse workforce, and actively engaging in men-
toring. An individual should be encouraged to stretch
his or her intellectual limits and broaden horizons by
seeking out new business roles and challenges.
My career within Northrop Grumman has included
a variety of roles that enabled me to leave my comfort
zone. The most difficult time came when Northrop TITLE: Vice President, Human Resources & Administration
Grumman acquired Litton Industries. I was asked to – Northrop Grumman Information Technology
strategically lead a large part of the integration project
EDUCATION: Bachelor’s (psychology): University of
and combine six former businesses into one new
division. This challenged my ability to balance my Maryland; Master’s (statistics & industrial psychology):
commitment to the company with my compassion University of Baltimore – Harvard General Mgmt. Program
toward the workers whose lives would be affected by FIRST JOB: Materials internship within Northrop
the reorganization. The process taught me the value of Grumman Corporation
managerial support and the significance of a cohesive team. READING: Celebrating the Joy of Living Fully (Yamada);
For a successful and fulfilling career, I offer the Rocco (Trigiani)
following thoughts/suggestions:
PHILOSOPHY: Honesty
MIX IT UP, AND LEAVE YOUR COMFORT ZONE.
The minute your job gets comfortable, find some- FAMILY: Significant other
thing to challenge yourself. Facilitate an open INTERESTS: Meeting people; the arts; the symphony;
communication policy with your staff and create a theater; architecture; sports; travel. Most importantly,
forum where everyone can exchange ideas. Create a I love to live and want to see the world.
stimulating work environment. Take on small and
FAVORITE CHARITY: American Cancer Society
large projects outside of the daily routine.
BE A FORMAL AND INFORMAL MENTOR.
Mentoring should be a personal and professional
commitment. Build relationships with colleagues of FOSTER AN INCLUSIVE WORKING ENVIRONMENT.
different backgounds and all levels. Positive and People should not feel judged because of what they look
constructive feedback, extra support during challenging like or where they came from. A professional environment
assignments, and shared knowledge and skills will should be a place where people come to learn and give
help them excel. I continue to have both formal back to customers or a cause. It takes the sum of all
and informal mentors, and counsel several colleagues; workers to make a company prosper and for employees
in return, I learn from them. to achieve their individual goals.
YOU CAN LEARN A LOT ABOUT YOURSELF FROM
OTHERS. I received this advice from my father, the greatest
COMPANY: Northrop Grumman Information
mentor I ever had. He taught me early on about diversity,
Technology (unit of Northrop Grumman Corporation)
and encouraged me to surround myself with people from
HEADQUARTERS: IT unit: McLean, VA (corporate: other cultures and backgrounds who offer new insights
Los Angeles, CA) and intellectual challenge.
WEBSITE: www.it.northropgrumman.com/itsolutions I think women aspiring to the executive level should,
BUSINESS/RANKING: Computer support services; above all, treat their careers as an education. My number-
U.S. defense contractor; 2nd largest provider of U.S. one goal has always been to learn, not to attain a specific
government computer support services; 3rd largest title. I know firsthand the importance of challenging
U.S. defense contractor. myself and constantly increasing my knowledge base
while staying true to my values and convictions. At the
2004 REVENUE: >$5 billion (corporate $29.9 billion)
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end of the day I must go home, look myself in the mirror,
EMPLOYEES: >23,000 (corporate >125,000) and be proud of the person I see.

Food for thought
At Food Lion, we have bags of fresh foods that exemplify the diversity
of our customers, products, associates and communities we serve.
DIVERSITY & INCLUSION DIVERSIDAD & INCLUSIÓN
Our DIVERSITY of skills, Nuestra DIVERSIDAD de
knowledge, abilities, habilidades, conocimientos,
and life experiences capacidades,
are leveraged through y las experiencias
creating an INCLUSIVE de la vida son influenciadas
environment. a través de crear de
un ambiente INCLUSIVO.
DIVERSITY & INCLUSION, It’s all part of our commitment to be an active partner in the communities we serve.
Debra A. Valentine UNITED TECHNOLOGIES
A s in much of life, not everything comes naturally,

and much comes from hard work and astute observa-
tion. I’d like to share six lessons from my experience:
First, care passionately about what you do. Absent
this passion, you will never truly excel—because
doing well takes hard work and long hours, and you
need that caring and commitment to sustain you.
Ultimately, that passion nourishes the vision that every
leader needs to motivate the hearts and minds of others.
Second, find inspiring role models. They may be
male or female, but they must have the brilliance and
drive and integrity that spur you to emulate them TITLE: Vice President, Secretary & Associate General
and, by osmosis, to continually improve yourself. Counsel
While we may learn most profoundly from our own EDUCATION: Princeton University; Yale Law School;
failures, we can learn much (and less painfully) from Fulbright Scholar
the experience of others. FIRST JOB: First ever – camp counselor; first professional
Third, mentor and develop others. Good leaders job – clerk to Judge Arlin M. Adams, U.S. Court of Appeals,
exist because they have learned to surround them- Third Circuit
selves with great people. You will be infinitely READING: Alexander Hamilton (Chernow); John Adams
rewarded for encouraging the talents of others who (McCullough); always reading Tolstoy’s War and Peace
will support you through life. And because we can
PHILOSOPHY: An unexamined life is not worth living;
never lead without others willing to come along,
but once you’ve learned what really matters, pursue
always acknowledge the contributions of others. those goals and values with all your heart.
Appreciation of others’ talents is a powerful and
FAMILY: Wonderful parents and great friends
underutilized motivator critical to any team’s success.
Fourth, learn to communicate in a way that INTERESTS: Hiking; opera; theater; travel
persuades others and that enables others to buy in FAVORITE CHARITY: Local arts and educational
to your vision or idea. Your best ideas will get organizations
nowhere if others are not willing to embrace them
with confidence.
Fifth, pursue learning voraciously; be open to new
ideas and change. We often learn most—and most
COMPANY: United Technologies Corporation intensely—when confronted with a dramatic career
change or unexpected development. Moreover, the global
HEADQUARTERS: Hartford, CT marketplace will continue to evolve more and more
WEBSITE: www.utc.com rapidly, placing a premium on flexibility, creativity, and
open-mindedness.
BUSINESS/RANKING: #39 – Fortune 500 (U.S.), Sixth, maintain your personal and professional integrity.
#120 – Fortune Global 500 Your reputation is your most important asset and one you
cannot afford to lose. The tone of a corporation is set at
2004 REVENUE: $37 billion the top, but you will never get to the top if you
PDJ
compromise your core values.
EMPLOYEES: 210,000 worldwide

Kim E. VanGelder KO DA K
I ’ve been at Eastman Kodak all of my working life,

having started out as a programmer. As CIO twenty-
one years later, I still feel fortunate to work for a great
company with great people dedicated to delivering
results and driving change.
An environment of give and take in terms of
feedback, help, and support makes all the difference.
I want to look back and know that I have helped
others along the way, just as they’ve helped me.
I’ve experienced many mentoring relationships
over the years, some formal and some informal.
Because I’ve held a variety of positions, I’ve had the
opportunity to interact with and observe a diverse TITLE: Chief Information Officer & Vice President
group of individuals. This has been invaluable in EDUCATION: BS (mathematics): Rochester Institute of
learning what does and doesn’t work. I’ve learned Technology
that direct and ongoing feedback is the most
effective. The feedback I’ve learned the most from is FIRST JOB: Programmer for Eastman Kodak
the feedback that is completely unsolicited. Such READING: The World is Flat (Friedman)
feedback is priceless—jewels that typically don’t
PHILOSOPHY: Maintain perspective.
happen in a formal mentoring relationship.
Often in mentoring relationships, the focus is on FAMILY: Husband; two children
how the individual can gain a higher position, rather
INTERESTS: Reading; running; traveling; scuba diving
than how to excel in his or her current role. I’ve
learned that the latter is more valuable in the long FAVORITE CHARITY: United Way
run. The first step to success is to stand out in your
current role and to build your base of experience.
This sets the stage for new opportunities so that you
are prepared to take on roles of greater responsibility when they become available. In my own career at Kodak,
I accepted a variety of information technology roles across
the company; this allowed me to build a strong founda-
COMPANY: Eastman Kodak Company
tion and to learn from a wide range of people. The
HEADQUARTERS: Rochester, NY process prepared me to fill the role of CIO when the
WEBSITE: www.kodak.com opportunity came my way.
BUSINESS/RANKING: Traditional and digital imaging It’s clear that corporations are more willing to do their
and information products and systems for consumers, part. More and more, there is a willingness on the part of
businesses, communications professionals, and companies to ensure that the selection process for their
cinematographers as well as medical and dental executive teams results in the kind of diversity that repre-
practices; # 1– Fortune 500 (scientific, photo, control sents the markets in which they conduct business. This is
equipment) great news for women. For those who are willing to learn
2004 REVENUE: $13.5 billion from others, excel in their current jobs, and prepare and
ready themselves for the positions to which they aspire—
PDJ
EMPLOYEES: 54,000
the sky is the limit.

Lora J. Villarreal ACS
M y grandfather taught me most everything I have

ever needed to know about achieving success—in a
word: values. He used to say “you can lose all your
money and you can still rebuild your life—but if you
lose your values, you can never regain them, because
people will never trust you again.” The values of
respect, integrity and honesty have helped me
succeed in business and in life. Until I was 13, my
grandfather and grandmother raised my sister and me;
those early years with my grandparents had the TITLE: Chief People Person & SVP
biggest impact on helping shape my values and my EDUCATION: BS: Bellevue University; MS: Central
perspective on life. Michigan University; PhD: California Coast University
We lived in the barrio of East Los Angeles, and
FIRST JOB: Sears Roebuck as a sales rep when I was 15
although we never had much money, somehow there
was always enough to eat and more than enough READING: I am an avid reader – anything, from periodicals
love to go around. I watched my grandparents work to mysteries to romance. Reading is an opportunity to

as a team to provide for us, and for each other, escape the chaos of the corporate world and take a deep
breath, if only for a moment.
through good and bad times. Through it all, they both
maintained a positive, can-do spirit. PHILOSOPHY: Always treat others as you expect to be
That can-do spirit has carried me through some treated – with respect and dignity. I hope to leave as a
tough times in my own life. As a single mother of legacy the values of my roots – a great respect for my
two, with only a high school diploma to my name, Hispanic heritage, and an ethical upbringing, not only in
my life, but in the lives of my children as well.
I struggled to make ends meet. Ever the optimist, and
a persistent one, I managed to get a job in human FAMILY: Daughter, granddaughter and grandson in
resources at Southern California Edison. Frank Atlanta; son in Chicago
Quevedo, a senior employee, took me under his INTERESTS: Spectator sports – hockey, football, soccer;
wing, gave me projects to help me grow, and movies; running; jogging; and taking the time to cook a
encouraged me to pursue my dreams with a college wonderful meal!
education. Having someone in my professional life FAVORITE CHARITY: The loss of my mother-in-law to
believe in me, especially early in my career, has made Alzheimer's disease brought understanding and desire to
all the difference. assist with the search for help and a cure of this disease.
Ultimately, I ended up with three degrees, and
I married again. Just as Mr. Quevedo’s mentoring
helped me professionally, I gained personal and professional strength from my husband, Larry. When I
began to pursue my own career, this former Air Force
officer shared in the parenting and home duties, and
COMPANY: ACS (Affiliated Computer Services), Inc. served as my own personal cheerleader. My professional
HEADQUARTERS: Dallas, TX success has much to do with the balance I have been able
WEBSITE: www.acs-inc.com to achieve, thanks to my husband.
I believe in giving back. Because I have been blessed
BUSINESS/RANKING: #460 – Fortune 500 with nurturing people in my life, I work to offer that same
REVENUE: $5 billion (FY 2005) kind of support to those around me. My job at ACS allows
EMPLOYEES: ~55,000 worldwide me to give back to our employees in many ways, and to
help ACS give back to the community. My position also
CUSTOMERS: Fortune 500 corporations gives me the privilege of serving as a role model, living
SUPPLIERS: Include: Spherion, Office Depot, IBM out the values that my grandfather taught me.
PDJ

Working together. Combining resources and knowledge.
Providing value, selection and helpful, friendly service.
Striving for excellence and staying true to our customers.
Like any good team,

Ace understands that
each member brings
different strengths,
unique experiences
and diverse talents
to the mix.
Combining these
qualities enhances the
performance of the
team, allowing Ace
to deliver world-class
service as the most
helpful hardware
company.
Anywhere...
www.acehardware.com
Jacqui D. Vines C O X C O M M U N I C AT I O N S
W hen I was a little girl, my Great Aunt Hattie used

to sing me an old gospel hymn—We Shall Overcome.
As challenges arose in my life, I found myself relying
more and more on those immortal words. That hymn
became my “siren song,” guiding me through difficult
times and helping me stay the course when it would
have been easier to give up. I encourage you to find
your “siren song.” Whether it’s a song, or a phrase or
a proverb that your grandmother used to say, find
something that you can draw strength from, some-
thing that can be your inner guide.
You also need to have a formal plan for your
career development. The simple act of writing down
TITLE: Vice President & General Manager (Cox – Baton
your goals and monitoring your progress will tend to Rouge)
keep you focused on your ultimate objective. The
EDUCATION: BS (business administration & management):
process helps you to see beyond the moment and University of the Redlands, CA
develops your ability to see the big picture—which is
FIRST JOB: Junior park counselor
the ultimate goal of any leader.
READING: Broken Open: How Difficult Times Can Help
As with any business, the success of the bottom
Us Grow (Lesser); Harry Potter and the Half-Blood Prince
line is always important, but how that success is
(Rowling); Jesus, CEO: Using Ancient Wisdom for
achieved is just as important. It takes passion, deter- Visionary Leadership (Jones)
mination, and the ability to stand for what is right to
PHILOSOPHY: From those to whom much is given,
make that success worthwhile. much is required.
It is also imperative that you find someone that
FAMILY: Two small children
you admire and get to know them. Watch how they
INTERESTS: Reading; traveling; golfing
interact with people, listen to their advice, and learn
from their experiences. A mentor can be an invaluable FAVORITE CHARITY: Organizations that work to pre-
vent domestic violence.
tool as you progress through life.
I didn’t know when I started my journey just where I

COMPANY: Cox Communications, Inc. would end up, but I did know that I had the power and
HEADQUARTERS: Atlanta, GA the ability to make that journey a success. If you remember
WEBSITE: www.cox.com & www.cox.com/batonrouge nothing of this, remember only my “siren song:”
BUSINESS/RANKING: Telecommunications; #3 You shall overcome;
2004 REVENUE: $5.8 billion You’ll walk hand-in-hand;
EMPLOYEES: 20,000 You’re not afraid; and,
PDJ
CUSTOMERS: 6.7 million You’re not alone.

Debra K. Walker U.S. AIR FORCE
I t is hard to specifically identify the exact critical

factors for success in the workplace. All workplaces
are different and one must have the ability to under-
stand the culture and the keys to success in each par-
ticular business. I firmly believe most women need to
find what works for them—there is no magic formula
as many hope for! My general guidelines for success
are to set achievable goals, improve your interpersonal
skills, and conduct yourself with the highest level of TITLE: Deputy Director of Resources, Deputy Chief of
integrity and professionalism. Staff for Installations & Logistics
You must identify realistic, achievable goals and
EDUCATION: BS (business) and Master’s in Public Affairs:
expand them as you achieve your short terms goals. Georgia College & State University; Princeton Public
When you run a marathon the first time, you start by Fellow; Harvard executive programs
running shorter distances and, with success, you run FIRST JOB: Babysitting and tobacco farming
farther and farther. You should manage your career
READING: Predictable Surprises: The Disasters You
the same way. Know what it takes to be that successful
Should Have Seen Coming and How to Prevent Them
runner and be sure you don’t just “check the squares;” (Bazerman and Watkins)
you have to do the work. You must excel in your
PHILOSOPHY: Keep smiling, learn as much as you can,
current position, volunteer to perform special projects credit others for your success, and don’t change who you
outside of your current position, and be willing to are regardless of your position.
consider jobs that were not in your planned career
FAMILY: Married to my best friend, for 28 years;
path. Bottom line: knowledge, ability, and hard work two wonderful, successful daughters (26 and 23)
generate the respect of your staff and your leaders,
INTERESTS: Golf; tennis; shopping; spending time
resulting in that next promotion. with family
Good interpersonal skills are absolutely crucial to
FAVORITE CHARITY: American Red Cross
achieving senior level positions. There are many highly
capable people in the workplace who don’t work well
with others or are not comfortable with leading. You
must find the right balance between being too tough results; both are career ending. Treat people with dignity
versus too benevolent. The first will de-motivate regardless of the situation. Do not lose your temper, use
employees, and the latter will prevent getting desired foul language, or share an employee’s shortcomings with
subordinates. Bottom line: hold employees accountable,
but do it with respect.
COMPANY: United States Air Force Don’t become “one of the boys or girls.” I’m not
HEADQUARTERS: Washington, DC saying you can’t have fun, but keep your work life
separate from your personal life. Managers live in a
WEBSITE: www.af.mil fishbowl. Everything you do in the workplace, and even
to some extent in your personal life, is watched and
BUSINESS/RANKING: National defense
judged by others—managers, employees, and customers.
EMPLOYEES: 620,000 (active duty, AF reserve, and Bottom line: hold yourself to the highest standard, dress
PDJ
civilians) professionally, and always follow the company ethics
and rules. Good Luck!

Catherine West C A P I TA L O N E
E ach of us can think of someone who has had a

significant impact on our lives. I was fortunate to grow
up in a family filled with role models and mentors.
My mother, in particular, has always encouraged my
dreams and challenged me to succeed. She taught me
that life is too short to work in a job that you are not
passionate about, and she fed my insatiable curiosity
to learn and grow by teaching me to embrace new
experiences. She instilled in me a sense of humility
and compassion for others and taught me that caring,
sharing, and helping others succeed is a uniquely
rewarding experience. TITLE: President of U.S. Card & Director of Capital One
Today, at 72, she is CEO of my father’s printing Financial
business and one of the greatest mentors I have ever
EDUCATION: BA: Lynchburg College; Executive education:
had. I have never taken for granted the impact that
Harvard Business School
my mother has had on my life and my career, and I
have always welcomed the opportunity to share what FIRST JOB: Working in a Maryland crab house
I’ve learned with others as a mentor. READING: Being Perfect (Quindlen)
One of the most gratifying elements of my work PHILOSOPHY: Listen more than you speak.
life at Capital One is being part of a corporate culture
FAMILY: Son (8); and our family dog – Rocky
that mirrors the supportive environment that I was
lucky enough to enjoy growing up. Each day, I have INTERESTS: Spending time with my son; sailing
the opportunity not only to work alongside a team of FAVORITE CHARITY: Foster Care; charities associated
very talented individuals, but I also have the privilege with at-risk children
to mentor, helping to encourage new ideas and
diverse paths for growth.
For me, mentoring is more about helping another
individual reach their personal potential than it is
about the gratification of getting that next promotion believe that those “measures of success” are often a
or a new title. Not that women aren’t—or shouldn’t natural result of the growth and confidence gained
be—concerned about advancing their careers, but I through the developmental process.
I have also learned that listening is a big part of
leadership. You can often learn much more from someone
COMPANY: Capital One Financial
whose perspective differs from your own. Surrounding
HEADQUARTERS: McLean, VA yourself with people who challenge you to think differ-
WEBSITE: www.capitalone.com ently can help you clarify your goals and succeed in ways
BUSINESS/RANKING: Financial services; 6th largest that you might never have envisioned.
credit card issuer in the U.S. Leadership and success mean accepting the challenge—
remaining true to yourself, being open to new opportunities,
2004 REVENUE: $10.8 billion (managed)
taking risks, and stretching beyond your boundaries
EMPLOYEES: 14,481 (which, we have to remember, are sometimes self imposed).
CUSTOMERS: 48.6 million PDJ

Teresa L. White AFLAC
I grew up believing there was nothing I couldn’t

achieve. That same belief carried me through college
and into corporate America. I also believe that having
a mentor—someone who is willing to share knowl-
edge and offer sound advice to help you advance to
the next level—is vitally important for anyone who TITLE: Senior Vice President, Director of Sales Support &
desires to succeed professionally. Administration
My first mentor was my mother, who raised my EDUCATION: BBA: University of Texas at Arlington; MS
sister and me without much assistance. We were (management): Troy University
latchkey kids and had many reasons not to succeed. FIRST JOB: First job ever – in a fast food restaurant;
Success is a choice and sometimes a sacrifice. I am first professional job during college – inventory management
so blessed to have had a mother and family who at Mercedes-Freightliner; first job after college – member
provided me with insight and focus. services consultant at Alaskan Federal Credit Union.
I firmly believe that, as you start to climb up the READING: I'm re-reading Execution: The Discipline of
corporate ladder, you must have a vision for your life Getting Things Done (Bossidy and Charan) and introduc-
ing it to my team via a book club. I'm also personally
and specific goals for your career. Sometimes it is
reading Positioning: The Battle for your Mind (Ries and
easy to put other people’s goals and dreams ahead of
Trout).
your own. But at some point, you must visualize how
PHILOSOPHY: Life is more about giving than taking.
you want your career to unfold. If your objective is to
become CEO, chart the course and determine what is FAMILY: Married for 17 years; son (15) and daughter (10)
necessary to reach your goal. INTERESTS: I love reading a good book and taking
Approach life and work with passion. Take on vacations with family and friends. I also enjoy playing
at least one new challenge each day. Maybe it’s time volleyball and following football (I'm a Dallas Cowboys
fan).
to finish that MBA. Whatever it is, get out of your
comfort zone and pursue it fervently. FAVORITE CHARITY: The Aflac Cancer Center & Blood
My current role is a great example of taking on a
challenge. Before I was promoted, I managed the
client services side of our business, focusing on meeting Professional and individual growth require a certain
policyholders’ needs. In the last year, I’ve had to amount of risk, but you must stay the course and believe
completely change my thought process into making in your abilities. See the value in what you do every day.
decisions that impact the company’s bottom line. The Ask yourself, “Am I getting joy out of what I’m doing?”
transition was not simple, but overcoming fear of the Finally, make time in every work day to transition from
unknown while reaching new heights of personal and your home life to the office and then from the office to
professional growth was worth the challenge. home again. A healthy work/life balance maintains both
professional and personal well-being.
Succeeding at whatever you set out to do can be a
COMPANY: Aflac challenge; but the goals you set can be achieved when
HEADQUARTERS: Columbus, GA you surround yourself with a solid support network of
WEBSITE: www.aflac.com family and friends..
BUSINESS/RANKING: Insurance; #158 – Fortune 500 Don’t be afraid to take risks, see challenges as growth
2004 REVENUE: $13.3 billion opportunities, weigh your options, choose wisely, learn
EMPLOYEES: ~4,000 from your mistakes, and embrace change. Remember, life
PDJ
CUSTOMERS: >334,000 payroll accounts is more about giving than taking.

Paula J. Zusi LIZ CLAIBORNE
I recall my father buying me my first sewing machine

when I was 8 years old and teaching me how to sew.
From that point on, I would lock myself in my room
for hours, sewing clothes for my Barbie dolls. A fashion
industry career was surely in the making!
I landed my first job as a designer for a small
clothing company in the early ’80s; it was a fabulous
experience, as the company was so small I had to
wear many hats and gained exposure to finance,
sales, and manufacturing. I took a big risk at the age
of 24, moving sight unseen to Hong Kong. I traveled TITLE: Corporate Vice President, Global Manufacturing &
extensively throughout Asia and visited many garment Sourcing
factories. Looking back, I think the move to Hong
EDUCATION: BS (apparel design): University of Delaware
Kong was probably the single most formative event
in my career. FIRST JOB: Designer – Mark Stuart Sportswear
I have had incredible opportunities, a wonderfully
supportive family, and a few fantastic mentors who READING: The Heart of Change: Real-Life Stories of
helped me achieve the level of success I have today. How People Change Their Organizations (Kotter & Cohen);
I always remember those that helped me along the The Toyota Way: 14 Management Principles (Liker)
way, and take time to mentor others. I spend time
PHILOSOPHY: Count your blessings and not your
with our interns, as well as young people within the
problems. Life is a journey – enjoy the ride!
organization, to guide and counsel them on their
career paths. FAMILY: Husband; daughter (8) and son (6)
I had a tough time after my son was born, as he
was diagnosed with autistic spectrum disorder at the INTERESTS: Spending time with my family; travel;
age of two. The company was extremely supportive skiing; boating.
while I explored treatment options, special diets, and FAVORITE CHARITY: St. Jude’s Hospital (children’s cancer)
took him to a myriad of doctors. To this day, our
CEO, Paul Charron, regularly asks me how my son is
doing—which tells you a bit about the culture in our
COMPANY: Liz Claiborne Inc. organization. Liz Claiborne is an incredible company to

work for, really understands women’s issues, and supports
HEADQUARTERS: New York, NY work/life balance.
WEBSITE: www.lizclaiborneinc.com My advice to others would be this: Life is too short
and can throw you a curve ball in a moment’s notice. Be
BUSINESS/RANKING: Fashion apparel & accessories;
sure you are happy in what you are doing, be open to all
#407 – Fortune 500
options, and don’t be afraid to take calculated risks … as
2004 REVENUE: $4.6 billion you may never reap the rewards if you don’t!
EMPLOYEES: 14,000 worldwide PDJ

Rhonda Zygocki CHEVRON
D ecember 1980, at minus 20°C, supervising oil rigs in

Alberta, Canada—that’s where I started. It would have
been impossible for me to predict that 25 years later
I would be writing this from the executive suite of the
same company—Chevron. It has been an incredible
journey for me intellectually, professionally, and
personally, and has taught me valuable lessons about
success in business and life.
TITLE: Vice President, Health Environment & Safety
As you start your own journey, recognize that
your education is your entry ticket, not your destiny. EDUCATION: BS (civil engineering)
I’ve learned that, while strong grades can get you a FIRST JOB: Petroleum engineer
job, strong performance gets you a career. In the
FAMILY: Husband of 22 years
years since I started in the field, I have never
practiced civil engineering. INTERESTS: Snowboarding; sailing
Be open to all possibilities, because your potential FAVORITE CHARITY: Those dedicated to support
is far greater than you can imagine. However, turning for battered women and children
your potential into performance is the key. No matter
what role you have in a company, at any level,
understand the value proposition and which results to make tough choices and trade-offs. Most importantly,
and behaviors get rewarded. Set goals that exceed make your decisions based on your life’s goals, not just
what is expected of you. Acquire deep job knowl- your career interests.
edge, act with integrity, take risks, be decisive and The higher you advance in leadership, the higher the
forthright, and deliver impactful results. expectations. Setting vision; building teams; instilling
Never lose sight that your objective is to create confidence; drawing out the potential and, ultimately,
profits or shareholder value. A track record of producing performance of others—these are just a few of the
impactful results can lead to advancement, bringing skills you will need, skills you did not likely learn in
with it both opportunities and challenges. Be prepared engineering school.
Be prepared to learn. A successful career brings with
it a commitment to continuous learning. When your
COMPANY: Chevron Corporation
learning stops, so likely will your advancement.
HEADQUARTERS: San Ramon, CA
When you reach the executive ranks, there will
WEBSITE: www.chevron.com essentially be only one major question to answer: have
BUSINESS/RANKING: Oil & natural gas industry you earned credibility with your superiors, peers, and
(exploration & production; refining, marketing & employees? The sum of your experiences, performance,
transportation); chemicals manufacturing & sales; and actions, and interactions will form the opinions of those
power generation; 2nd largest energy company in the U.S.
looking to you for leadership. That’s why it’s so important
2004 REVENUE: $150.9 billion to make every action, interaction, and decision along the
EMPLOYEES: >47,000 employees worldwide way count. When I visit our oil rig operations today, my
CUSTOMERS: U.S. government and foreign host early experiences are now an essential part of my credibility.
governments; communities; private companies; In the end, business success means little if it comes at
individual consumers the expense of a successful life. Above all else, find the
SUPPLIERS: Halliburton; Schlumberger; MWBE balance that’s right for you, set your own path, and enjoy
PDJ
suppliers; small business owners; individual leaseholders your life’s journey.

Organizations Opening Doors
for these Women Worth Watching
Page
122 AARP Services aarp.org Dawn Sweeney

34 Ace Hardware Corporation acehardware.com Lori L. Bossmann
132 Affiliated Computer Services (ACS) acs-inc.com Lora J. Villarreal
138 Aflac aflac.com Teresa L. White
28 A.G. Edwards & Sons agedwards.com Mary Atkin
78 Albertson’s albertsons.com Kathy J. Herbert
38 Allstate Insurance Company allstate.com Catherine S. Brune
26 BellSouth Corporation bellsouth.com Valencia I. Adams
74 BMO Financial Group (Harris) harrisbank.com Sandra L. Hanington
68 Booz Allen Hamilton boozallen.com Laurene Gallo
136 Capital One Financial capitalone.com Catherine West
87 Catalyst catalyst.org Ilene H. Lang
126 Cendant Corporation cendant.com Jean Thomas
140 Chevron Corporation chevron.com Rhonda Zygocki
127 Chubb Group of Insurance Companies chubb.com Janice M. Tomlinson
108 CIGNA Corporation cigna.com Karen S. Rohan
48 Cintas Corporation cintas.com Karen L. Carnahan
80 Cisco Systems cisco.com Kathryn Hill
112 Comcast Corporation comcast.com D’Arcy Foster Rudnay
36 Convergys Corporation convergys.com Karen Bowman
134 Cox Communications cox.com Jacqui D. Vines
32 Cummins cummins.com Jean Blackwell
52 DaimlerChrysler Corporation daimlerchrysler.com Chris Cortez
94 DaimlerChrysler Services North America daimlerchryslerservices.com/na Janet Marzett
114 Dell dell.com Susan E. Sheskey
102 Deloitte & Touche USA deloitte.com/us Maritza Gomez Montiel
131 Eastman Kodak Company kodak.com Kim E. VanGelder
116 Electronic Data Systems Corporation eds.com Tina M. Sivinski
72 Food Lion foodlion.com Cathy D. Green
50 Ford Motor Company ford.com Deborah Stewart Coleman
42 Gannett Company (USAWeekend) gannett.com or usaweekend.com Marcia L. Bullard
82 General Dynamics Corporation generaldynamics.com Linda P. Hudson
115 Georgia Power southernco.com/gapower Leslie R. Sibert
27 Halliburton halliburton.com Evelyn Angelle

62 The Hartford Financial Services Group thehartford.com Dana Drago
76 HCA hcahealthcare.com Glenda A. Hatchett
123 HCA hcahealthcare.com Marilyn B. Tavenner
40 The Hershey Company hersheys.com Michele Buck
92 Hewlett-Packard hp.com Cathy Lyons
71 Highmark highmark.com Kimberly S. Gray
60 Honeywell International honeywell.com Nance K. Dicciani
46 Ingram Micro ingrammicro.com Ria Marie Carlson
56 KeyBank key.com Maria Coyne
103 Lear Corporation lear.com Phyllis Golden Morey
64 Lehman Brothers lehmanbrothers.com Anne Erni
139 Liz Claiborne lizclaiborneinc.com Paula J. Zusi
79 Lockheed Martin (Kelly Aviation Center) lockheedmartin.com Marillyn A. Hewson
98 Medco Health Solutions medco.com Pamela T. Miller
95 Merck & Co. (Merck Vaccines) merck.com Margaret G.McGlynn
104 MetLife metlife.com Maria R. Morris
119 National City Corporation nationalcity.com Karin Stone
44 New York Life Insurance Company newyorklife.com Judith E. Campbell
128 Northrop Grumman Information Technology it.northropgrumman.com/itsolutions Michele P. Toth
96 Pepco Holdings (Transmissions) pepcoholdings.com Tsion M. Messick
100 Pfizer pfizer.com Sylvia M. Montero
30 Raytheon raytheon.com Susan E. Baumgarten
83 Reebok International reebok.com Denise Kaigler
124 Reliant Energy reliant.com Karen D. Taylor
106 Roche Diagnostics Corporation roche-diagnostics.us Tiffany P. Olson
107 Safeway safeway.com Larree M. Renda
84 Sodexho Health Care Services sodexhousa.com Carolyn L. Kolesar
118 Starbucks Coffee starbucks.com Launi D. Skinner
99 Starwood Hotels & Resorts Worldwide starwoodhotels.com Ana Mollinedo Mims
54 State Farm Insurance Companies statefarm.com Barbara R. Cowden
90 Texas Instruments ti.com Duy-Loan T. Le
135 United States Air Force af.mil Debra K. Walker
66 United States Army army.mil Kathleen M. Gainey
110 United States Navy navy.mil Ann E. Rondeau
70 United States Postal Service usps.gov Mary Anne Gibbons
130 United Technologies Corporation utc.com Debra A. Valentine
75 Verizon Information Services verizon.com Katherine J. Harless
91 Verizon LiveSource & Public verizon.com Katherine Linder
88 Verizon Network Services Group verizon.com Sheila Lau
111 Wellpoint wellpoint.com Alice Rosenblatt
58 Whirlpool Corporation whirlpoolcorp.com Karel K. Czanderna
86 Whirlpool Corporation whirlpoolcorp.com Marise Fernandes Kumar
120 The Williams Companies williams.com Janice D. Stoney
add WWW to all internet addresses

The 2006 Profiles in Diversity Journal
3rd Annual
International
Innovation in Diversity

Awards
will honor ten organizations and institutions
that have developed innovative solutions
offering measurable outcomes in the area
of workforce diversity and inclusion.
Entry deadline: April 21, 2006
Full information is available at
or call Jim Rector at 800-573-2867.
2005 Winners:
SODEXHO • FORD MOTOR COMPANY • DAIMLERCHRYSLER
GEORGIA POWER • ENTERGY • CREDIT SUISSE • PEPSICO
GM • SHELL INTERNATIONAL • NEW YORK LIFE INSURANCE
Gena Mendoza-Telck
Fort Worth, TX
When you can’t come to the Post Office,™ let the Post Office come to you. Just go to usps.com where you
can print labels, pay for postage, and your carrier will pick up your packages for you. To learn more, visit
usps.com/clicknship. It’s just one more way the U.S. Postal Service® is working for you.
©2005 United States Postal Service. Eagle symbol and logotype are registered trademarks of the United States Postal Service. usps.com
AARP Services, Inc. page 121 Eastman Kodak Company page 41 Pfizer Inc. page
www.aarp.org www.kodak.com 11
www.pfizer.com
Ace Hardware Corporation 133 Food Lion, LLC 129
www.acehardware.com www.foodlion.com Raytheon 33
www.raytheon.com
Albertson’s Inc. 77 Ford Motor Company Cover 2
www.albertsons.com www.ford.com Reliant Energy, Inc. 45
www.reliant.com
Allstate Insurance Company 141 Georgia Power 16
www.allstate.com www.southernco.com/gapower Roche Diagnostics Corporation 113
www.roche-diagnostics.us
BellSouth Corporation 57 Halliburton 73
www.bellsouth.com www.halliburton.com Safeway Inc. 67
www.safeway.com
BMO Financial Group 49 HCA Inc. 65
www.harrisbank.com www.hcahealthcare.com Sodexho 37
www.sodexhousa.com
The Boeing Company 7 Highmark Inc. 148
www.boeing.com www.highmark.com Starbucks Coffee 47
www.starbucks.com
Cardinal Health, Inc. 43 KeyBank 59
www.cardinal.com www.key.com Starwood Hotels & Resorts
Worldwide, Inc. 97
Cendant Corporation 137 Lear Corporation 144
www.starwoodhotels.com
www.cendant.com www.lear.com
State Farm Insurance Companies 55
Chevron Corporation 63 The McGraw-Hill Companies 5
www.statefarm.com
www.chevron.com www.mcgraw-hill.com
Unilever 85
Cintas Corporation 69 Medco Health Solutions 125
www.unileverusa.com
www.cintas.com www.medco.com
United States Postal Service 145
Cisco Systems, Inc. 53 Merck & Co., Inc. 51
www.usps.gov
www.cisco.com www.merck.com
United States Tennis Association 117
Comcast Corporation 93 MetLife 105
www.usta.com
www.comcast.com www.metlife.com
United Technologies Corp. 101
Convergys Corporation 147 National City Corporation 35
www.utc.com
www.convergys.com www.nationalcity.com
Verizon 89
Cox Communications, Inc. 81 New York Life Insurance Company 31
www.verizon.com
www.cox.com www.newyorklife.com
Waste Management, Inc. Cover 3
DaimlerChrysler Corporation 24 Northrop Grumman Corporation 61
www.wm.com
www.daimlerchrysler.com www.northropgrumman.com
WellPoint 2
Dell Inc. 39 Pepco Holdings, Inc. 109
www.wellpoint.com
www.dell.com www.pepco.com
Whirlpool Corporation Back Cover
Deloitte & Touche USA LLP 9 PepsiCo, Inc. 29
www.whirlpool.com
www.deloitte.com www.pepsico.com

WEBSITE RESOURCE COMING
Profiles in Diversity Journal, long a

dedicated supporter of women in
leadership, will be launching a new
resource for women navigating their
careers in the shifting trends of the
global economy. PDJ’s new website,
www.WomenWorthWatching.com,
will share its virtual library of mentoring
counsel offered by these annually
honored women leaders with women
all over the world.
The website will be particularly useful for:
Women entrepreneurs—for motivation,
guidance and training. Business educators,
or internship directors—as case studies of
accomplishment in the face of challenges.
Career counselors and coaches of
women/ minorities aspiring to leadership
positions in their fields—for encourage-
ment and guiding principles. And women
themselves seeking self-awareness, moti-
vation,
critiquing and improvement.
The Women Worth Watching website,
currently in development, is an outreach
program of WomenWorthWatching™.

highmark.com
DIVERSITY. IT ENRICHES US. STRENGTHENS US. DEFINES US.
At Highmark, we value and celebrate the

diversity that makes this world we share
a better place. For our employees, our
customers, and the suppliers we partner
with throughout the many communities
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Profiles in Diversity Journal - Nov/Dec 2005

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Profiles in Diversity Journal - Nov/Dec 2005

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Also Featuring: A Preface from Steve Miller • Catalyst W O M E N W O R T H W A T C H I N G 2 0 0 6

NOVEMBER / DECEMBER 2005 • VOLUME 7 NUMBER 6

PROFILES IN DIVERSITY JOURNAL

NOVEMBER / DECEMBER 2005 • VOLUME 7 NUMBER 6

PROFILES IN DIVERSITY JOURNAL

NOVEMBER / DECEMBER 2005 • VOLUME 7 NUMBER 6

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SUBMISSIONS messages in their own words, they AUTHENTICALLY CHARACTERIZE

Profiles in Diversity Journal November/December 2005 3

12 Catalyst THE BOT TOM LINE

17 Women Worth Watching S P E C I A L F E AT U R E

146 ADvantage ADVERTISERS’ INDE X

4 Profiles in Diversity Journal November/December 2005

Information and Media Services

26 Valencia I. Adams 50 Deborah Stewart Coleman 74 Sandra L. Hanington

27 Evelyn Angelle 52 Chris Cortez 75 Katherine J. Harless

28 Mary Atkin 54 Barbara R. Cowden 76 Glenda A. Hatchett

30 Susan E. Baumgarten 56 Maria Coyne 78 Kathy J. Herbert

32 Jean Blackwell 58 Karel K. Czanderna 79 Marillyn A. Hewson

34 Lori L. Bossmann 60 Nance K. Dicciani 80 Kathryn Hill

36 Karen Bowman 62 Dana Drago 82 Linda P. Hudson

38 Catherine S. Brune 64 Anne Erni 83 Denise Kaigler

40 Michele Buck 66 Kathleen M. Gainey 84 Carolyn L. Kolesar

42 Marcia L. Bullard 68 Laurene Gallo 86 Marise Fernandes Kumar

44 Judith E. Campbell 70 Mary Anne Gibbons 87 Ilene H. Lang

46 Ria Marie Carlson 71 Kimberly S. Gray 88 Sheila Lau

48 Karen L. Carnahan 72 Cathy D. Green 90 Duy-Loan T. Le

(company index on page 142)

6 Profiles in Diversity Journal November/December 2005

91 Katherine Linder 108 Karen S. Rohan 126 Jean Thomas

92 Cathy Lyons 110 Ann E. Rondeau 127 Janice M. Tomlinson

94 Janet Marzett 111 Alice Rosenblatt 128 Michele P. Toth

95 Margaret G. McGlynn 112 D’Arcy Foster Rudnay 130 Debra A. Valentine

96 Tsion M. Messick 114 Susan E. Sheskey 131 Kim E. VanGelder

98 Pamela T. Miller 115 Leslie R. Sibert 132 Lora J. Villarreal

99 Ana Mollinedo Mims 116 Tina M. Sivinski 134 Jacqui D. Vines

100 Sylvia M. Montero 118 Launi D. Skinner 135 Debra K. Walker

104 Maria R. Morris 122 Dawn Sweeney 139 Paula J. Zusi

106 Tiffany P. Olson 123 Marilyn B. Tavenner 140 Rhonda Zygocki

107 Larree M. Renda 124 Karen D. Taylor

(company index on page 142)

8 Profiles in Diversity Journal November/December 2005

And we have the results to show it. We have the highest

We’re also proud to be have been named to Working Mother

Member of Deloitte Touche Tohmatsu

10 Profiles in Diversity Journal November/December 2005

You were just following your passion. And millions of

Catalyst’s groundbreaking research confirms that companies recruiting,

Catalyst found that there is a the five industries analyzed2 , the

12 Profiles in Diversity Journal November/December 2005

Top Quartile Bottom Quartile Top Quartile Bottom Quartile

Profiles in Diversity Journal November/December 2005 13

14 Profiles in Diversity Journal November/December 2005

Profiles in Diversity Journal November/December 2005 15

These businesswomen have prevailed in nontraditional fields because they met

HALLIBURTON Evelyn Angelle HEWLETT-PACKARD Cathy Lyons

RAYTHEON Susan E. Baumgarten MERCK (VACCINES) Margaret G. McGlynn

CUMMINS Jean Blackwell PEPCO HOLDINGS Tsion M. Messick

ALLSTATE INSURANCE COMPANY Catherine S. Brune PFIZER Sylvia M. Montero