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Local health care, national support

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Our vision is to deliver high quality, innovative and cost-effective services, meeting the needs of all our patients and
customers, becoming the most successful commercial provider of primary health care services in the UK. Welcome to Primecare

We are one of the leading
commercial providers of
primary health care
services in the UK.
We work in partnership
with organisations to
provide a range of effective
and efficient health
care services.
Our health care services are
commissioned by many
organisations including NHS
trusts, police forces, prisons
and other secure
establishments, as well as
commercial organisations.
Our aim is always to
provide the highest quality
of care to patients, carers
and their families.
Why not get in touch to see
how we can work with you
to provide the latest in
innovative health care
solutions.
www.primecare.uk.net
4/50 Summer Hill Road
Birmingham
B1 3RB
0121 214 3762
David Rose
Managing Director
Primecare

Part of
Nestor Healthcare Group Plc

Urgent primary health care services

We have excellent clinical response and primary care
centres that have enabled us to be the highest performing
provider of urgent GP services in the country.
We work in partnership with GP practices, A&E
departments and NHS Direct to ensure that patients get
the right health information and treatment at the right
time, working through the night and at weekends. We also
support some GP practices with their telephone calls
during the day and provide primary care services for
patients when their practices are closed for training.
Our highly trained doctors, nurses and care co-ordinators
help with around 1.6 million calls from patients every year.
In some areas we provide a single point of access for a
number of different services including GP out of hours
care, emergency social care and dentistry.
A top performer
We are one of the best performing out of hours service
providers in the country, according to the Healthcare
Commission, who rated all urgent care services in 2008.
80% of the Primary Care Trusts who commission Primecare
are in the “better” or “best performing” cohorts for the
key urgent care indicators.
Cardiff University have recently conducted an evaluation in
Wales looking at the experience of patients and carers who
have used out of hours urgent care services. Primecare
scored highly in terms of patient satisfaction.
Cost-effective
The Cardiff University report found that our services in
Wales cost among the lowest per head of population,
meaning that as well as offering high quality services that
are popular with patients, we can also demonstrate value
for money.
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GP-led health centres

We pride ourselves on improving access to health care
services which is why we are delighted to be running
several new NHS GP-led walk-in health centres in England.
These are open from 8am – 8pm seven days a week,
offering convenient health care that fits around people’s
busy lives.

NHS dentistry
Primecare is experienced in running a number of NHS
dental practices. We also run telephone assessment for
patients with emergency dental problems in some parts of
the UK.

Occupational health services

We provide a range of occupational health services for
several employers covering pre-employment medicals,
management referrals and travel medicine.
We are developing our occupational health offering to
provide absence management services.
In partnership…
Working with the ambulance service
At times of high demand, Primecare supports ambulance
services by taking CAT C referrals for people who could be
more appropriately cared for in primary care.
Breast screening
We have worked closely with a PCT to increase the uptake
of scheduled mammography appointments by pro-actively
telephoning or visiting patients during the evenings and
weekends.

Single point of access In hours GP support

As part of our ongoing commitment to providing seamless
services, we are now the first point of contact for adult
social care calls out of hours in Walsall and Herefordshire.
Integrated urgent care
We have developed a range of options with PCTs and Local
Health Boards to ensure patients can access the right
service at the right time and minimise the inappropriate
use of secondary care. Primecare services in many cases are
co located in A&E/urgent care centres. We also support the
provision of staff in walk-in and urgent care centres
developed by PCTs and Acute Trusts.
Primecare runs daily GP ward rounds and 24 hour GP
support to PCT community rehabilitation facilities.
Special Allocation Schemes (SAS)
The scheme protects GPs and their staff by caring for
individuals removed from practice lists. Working in
partnership with primary care organisations and GP
practices, Primecare provides a vital secure service to deliver
general medical services to sometimes violent patients.

Admissions avoidance
We are supporting the Penarth Integrated Care Team
(PICT) on a pilot admissions avoidance team in the Vale of
Glamorgan

Support for British Pregnancy Advisory Service (BPAS)

Primecare provides two support services to BPAS. Our
advisors staff a 24 hour action line for people considering
termination of pregnancy who want to book an
appointment with BPAS. We also provide a 24 hour after
care telephone service for people who have had a
termination of pregnancy.

Birmingham & Black Country Referral Centres

Primecare provides staff for the referral centres in
Birmingham & Black Country that act as overflow clinics
to ensure patients can see a GP as quickly as possible.
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Primecare Locums
Our Primecare Locums business is a leading supplier of
doctor locums.
Doctors
For doctors, we offer a quick and easy registration process,
regular work, when and where you need it, within a range
of health care settings.
Because we provide such extensive health services across
the country you can be guaranteed suitable work in a
location that suits you. You pick the hours you are
available and leave the rest to us.
Clients
Primecare Locums can supply all your locum needs.
It’s easy to tell us your requirements and our team will
supply you with the right people.
You can be assured of the quality of our locums because of
our robust clinical governance processes and customer
feedback systems.
Find out more on our dedicated Primecare Locums
website www.primecarelocums.co.uk
Email: locums@primecare.uk.net
Telephone: 0121 214 3751.
Health care in secure settings
We provide health care services in a number of prisons and
other secure settings including immigration centres and
secure training centres.
We offer the full range of primary care services as well as
services to avoid the need to transfer patients to hospital
where possible, mental health inreach and Integrated Drug
Treatment Services.
Our urgent health care services that provide GP care
throughout the night and at weekends and bank holidays
also cover prisons in some areas.
We aim to ensure that the standard of health care for
people in secure establishments is equal to or better than
health care offered in the community. In partnership with
the Royal College of General Practitioners we are piloting
a quality dashboard for prison health care.
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Working for Primecare
Our employees are our most important asset.
We have highly skilled and dedicated teams working across
the country delivering the highest quality health care
services for our patients and customers.
We are an organisation that is continually evolving,
making the most of new technology to offer improved and
innovative new services.
Working at Primecare can be immensely rewarding,
whatever role you are in.
You will be an integral part of the team, contributing ideas
to develop the business.
Everyone counts at Primecare and all are valued for the
part they play in making us the most successful provider of
primary health care services in the UK.
Forensic Healthcare Services
Primecare has been providing high quality forensic health Come and join in our success!
care services to police forces across the country for over
ten years. www.primecare.uk.net
recruitment@primecare.uk.net
We also provide telephone advice services for a range of
court based schemes and a Forensic Medical Examiner
service for the British Transport Police. Read some comments from our most recent
employee survey…
Within our police management and operational teams we
have a depth of experience unmatched by other private
I have worked at Primecare for 13 years. I love my job and
providers in this field.
am very happy here.
In 2008, Primecare's police services sector received 94,123
I have the best job in the world and look forward to
calls and provided in excess of 88,198 examinations, 2000
witness statements and 500 court attendances.
coming to work every day, where I feel respected
and valued by my colleagues.
For present and future customers alike, Primecare commit
I have always enjoyed working for Primecare.
to building a bespoke service for each individual force,
I find it a very rewarding job.
working closely with the customer to meet their clinical
and evidential needs.
It’s a real pleasure working with such a
caring/professional team.
We provide local solutions to suit geographical,
operational and strategic challenges associated with
each force area.
Our police customers have expressed approval for our
flexibilty and pro-active approach to building strong
relationships with our customers.
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www.primecare.uk.net