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Business Plan for Brilliance Home Care Services Ltd

OWNER

Patricia S. Lubasi
Anna T. Mambwe

Contents
Business Plan for Brilliance Home Care Services Ltd.....................................................................1

OWNER............................................................................................................................................1

Executive Summary..........................................................................................................................3

General Company Description..........................................................................................................3

Products and Services.......................................................................................................................3

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Marketing Plan..................................................................................................................................3

Management Team and Personnel....................................................................................................3

Operational Systems.........................................................................................................................3

Financial Plan...................................................................................................................................3
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Executive Summary

Due to the changing economic background of the UK, the way in which care is provisioned and
commissioned in the UK is changing. As UK budgets for provisioned care goes down, and the age of
pensionable age goes up, the care and the organisations that provide that care are also changing.

The NHS and councils are moving away from care home provisioning towards sheltered housing and
home support. In a market that is worth 68 Billion pounds a year (private health care), a change in
strategy like this will result in home services market, which currently makes up 20% of that total
increasing.
As such smaller, more localised care support teams that know their client group and have good working
relationships with the care providers will result in increased work for those local partners.
Brilliance Home Care Services Ltd intends to offer quality support, while promoting independent living.
Able to offer a range of services to support individuals, allowing them to tailor the services they want on a
daily and weekly basis.
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General Company Description

Brilliance Home Care Services Ltd is a care organization based in the West Midlands servicing
the West Midlands area.
Mission Statement:
“To meet service users’ needs and exceed their expectation and be recognised as a quality care
service provider”
In order to achieve our objectives, we will focus on issues that are most important and essential
to the client. This will be through providing a dependable, competent and well-trained healthcare
staff to meet the service users’ needs.
Company Goals and Objectives:
Our aim is to offer the best quality care at the most competitive rates. We aim to ensure that our
service users get the best quality of life possible and that in doing so they remain fit and healthy
and away from primary and secondary medical treatment sources (such as hospitals and GP’s).
Business Philosophy:
Our Philosophy is to maintain service user led support. We believe that by actively involving the
service user in the decision making process will lead to them receiving better quality care and
life in general.
Our Market
Our products are aim at those in sheltered housing or their own home. The products are specially
designed to allow the user to have input in what they have done. This will be aimed at mental
health market, physically challenged and the elderly care market in main.
The Home Care Industry
The home care market is about to grow immensely. Due to changes in budgets held by councils
much more emphasis will be placed on putting decent home care arrangements in place and
ensuring that they are capable than on placing them in retirement homes. Brilliance Home Care
Services Ltd is well placed to be able to take advantage of this market and grow in revenue as
more people are offered homecare services and more stringent conditions are placed on those
that will be allowed to enter a retirement home. This coincides with the government strategy to
increase the retirement age and making people work longer.
Our core strength is our versatility. With the range of services we offer clients can request
changes of what we do and when we do it. This flexibility allows users more discretion in what
services they are receiving and how they receive them. By doing this they are more in control at
any given time.
Legal form of ownership: This will be a limited company. That is due to VAT reasons.
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Products and Services

Brilliance Home Care Services intends to offer a wide range of products and services to a range
of clients.
Our Mantra is "Let us service you better, we value your wellbeing"
Essentially as a care provider it is in our interest to provide the quality of care, that our service
users’ remain fit and healthy and maintaining a independent lifestyle as possible.
We encourage and help service users access complimentary services and we try to ensure that the
service user (where possible) remains in control to make choices about their service provision.
All services offered by Brilliance Home Care Services Ltd will be delivered by trained staff and
complimentary services will be from recognised organisations which offer safe and expert
service provision.
Some of the services available are;
Personal Care
Cleaning
Shopping
Cooking
Payments of bills
Laundry and Ironing
Support with medication

This will be backed up with proper care assessments and care plans to ensure that service users
are monitored and regularly evaluated to ensure that the best care service is offered at all times.
Service provision costs will be based at £16 per hour and will be available for users up to the
value provisioned. Changes in care provision need to be made 4 weeks in advance to ensure
enough care and support is available for the contracted periods.

Marketing Plan

Marketing and Sales Strategy

Initially looking for care contacts through the private market. This will be done in two ways;
Building Up relationships with care providers.
Local councils will be targeted to offer the facility of passing contracts for homecare services
directly. By doing this we are trying to build links to provide seamless care provision.
Through Local Newspapers and Internet
As a secondary market, we will look for individuals who are requesting care services. We will
offer to work direct with those individuals to provide personalised care services tailored to their
individual needs.
Advertising through Local newspapers and Internet.
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We intend to advertise through local newspapers and internet to advertise the home care services
that we offer

Sales and Strategy

Our sales strategy will be based around individuals making a tailored care service and their
requirements. This will be ephemeral and change as individuals requirements change. Regular
assessment and care planning will keep people informed as to how the service user is
progressing.
A local company with local staff will result in a better care service for the individual.

Management Team and Personnel

Patricia Lubasi
Registered Nurse/Theatre/Scrubs
NMC 03L0277O

Profile
I worked as a staff nurse at Livingstone general Hospital when I qualified in different
Departments for 4yrs from 1986 august to July 1991 when I went for training for a year. I
came back to the same hospital in August 1992 and worked in theatre for 4 years before
Going for Midwifery training for 1 year from 1996 July to August 1987. After midwifery
training came to the same hospital and practiced as a midwife for 4 years and then left
for Botswana in 2001 and worked as a theatre staff nurse at Gaborone Private Hospital
(GPH). I assisted with different kinds of specialist operations such as Ophthalmic,
Laparoscopic surgery, Knee and Hip replacements and trauma cases. While at the GPH I
was privileged to be chosen employee of the month which was a great achievement as it
is recognition of my hard work.

In 2004 May I moved to Nottingham working for Afrox Healthcare which was set up as a
Private company to cut on the waiting NHS list for knee and hip replacement operations.
I am currently working in a spinal unit at Queens Medical Centre and Care for patients
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different kinds of spinal conditions such as scoliosis, Back surgery, like decompressions,
Discectomies, instrumentation etc.

With fourteen years current UK nursing experience plus thirteen years general nursing
overseas I work to expected standards of nursing bringing my best to my work each and
every time. I work well within a team and am endowed with excellent communication
skills at all levels. I am self-motivated and responsible as regards managing my personal
and professional development. I am work as an agency nurse getting a variety of work and
opportunities for career progression

Qualifications
Date: 7 July 1983- June 1986
Qualification: RGN Date: January 2010

Date: July 1991- August 1992 Title of Qualification: Evidence based

Qualification: Theatre Practitioner practice

Date: July 1996- August 1997 Name and type of Organisation providing
Qualification: Registered Midwife in the training: The University of Nottingham,
Zambia School of Nursing and Midwifery
Manual handling
Date: January 2009 Basic Life Support
Title of Qualification: Advanced Scrub

Post registration courses

1983 Registered with the Zambia Nursing Council
2003 Registered with the Nursing and Midwifery Council (NMC) Part 1 No: 03L0277O
2014 Member of the Royal College of Nursing

Skills
Theatres
Scrub for different types of surgery, all spinal surgery like
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Cervical,
Thoracolumbar regions
Laparotomies
Amputations
Maxi fax like Mandible Fixations
Dental,
Gynae Surgery
Laparoscopic Surgery
Paediatric General Surgery
Trauma cases depending on what instrumentation is being used
Minor Orthopaedics
Knee Arthroscopies
Hand Surgery
Foot Surgery

Experience 1
From To
December2016 Date Theatre Practioner, Scrubbing for Spine surgery both Cervical and
Lumbar fusions, Gynae cases, Assist in Orthopaedics, Scrub for
minor Ortho.

From To
Jan 2006 Dec Theatre Practitioner: Nottingham University Hospital, Queens
2016 Medical Campus, Derby Road.
Nottingham. NG7 2UH

Job Duties
 Assess the theatre schedules and prepare instruments for the theatre
list;
 Assess which cases need instruments on quick turnover as the
Instruments that are washed and sterilized quickly to be re-used
immediately;
 Ensure trays/instruments are sterile otherwise make immediate
arrangements with CSSD;
Make sure that theatres are cleaned dusted in the morning and the
lamina flow working to prevent infection;
 Guarantee that the cleaners should clean the theatres thoroughly
after every list in the evening;
 Liaise with operating surgeons on what their preferences are for the
day;
 Ensure that the (WHO) checklist is followed at the beginning of the
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operation to prevent complications and at the end;

Ensure that all records are in order in accordance with nursing and
midwifery council and trust guidelines and record keeping.
 Participate in development, evaluation implementation of standards
in effective patient care.
 Demonstrate knowledge of effective teamwork and understand the
role each member plays on duty.
 Demonstrate the mandatory competitions of the trust by attending
mandatory training, updates like moving and handling.
 Contribute to trusties’ competence by helping new members and
student nurses who come to the department.

Scrub for different types of surgery, all spinal surgery like cervical,
Thoracolumbar regions.
General surgery like laparotomies, amputations, maxi fax like
mandible fixations, dental, surgery, Gynea surgery, laparoscopic
surgery, paediatric general surgery, Trauma cases depending on
what instrumentation is being used and minor orthopaedics , knee
arthroscopies, hand surgery, foot surgery.

Experience 2
From To Partnership Health Group, Bill borough Treatment, Chesterfield.
May Dec Department: Theatres – Shift Leader.
2004 2005
Scrubbed for Hip replacements and Knee replacement. Assisted with
minor cases like Knee arthroscopies, removal of Bunions, Carpel
tunnel release.

Experience 3
From To Theatre Practitioner
Oct 2001 April Gaborone Private Hospital, Broadhurst, Gaborone Botswana.
2004
Scrubbed for different surgeries
ENT, Ophthalmic, Gynea, dental/max-fax, general surgery , obstetrics,
orthopaedics major and minor surgery.

Experience 4
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From To Livingstone General Hospital, Livingstone, Zambia.

Theatre Team Leader
August October
1997 2001 Managed theatre, theatres by supervising the staff in theatre ensuring that the
theatre list was completed as scheduled.

Scrubbed for general surgery, ENT, Ophthalmology, Plastics, Gynea and

Orthopaedics.

Experience 5
From To Livingstone General Hospital, Livingstone, Zambia.
August August Staff Nurse
1992- 1996
Scrubbed for different surgeries ENT
Ophthalmic
Gynea
Dental/max-fax
General surgery
Obstetrics
Orthopaedics major and minor surgery.

Experience 6
From To Livingstone General Hospital, Livingstone, Zambia.
Staff Nurse
August June
1986- 1991
 Worked on the medical ward
 cared for patients by giving total nursing care
 maintain Hygiene
 Nutrition ensuring they ate or fed
 Administering medication

CURRICULUM VITAE
NAME ANNA TEMBO MAMBWE
POSTAL ADDRESS 86 KINGSWAY
WORKSOP
S81 0AG
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NOTTINGHAMSHIRE

PERSONAL DETAILS

DATE OF BIRTH 05th MARCH 1965

SEX FEMALE
MARITAL STATUS MARRIED
NATIONALITY BRITISH
CONTACT NO 07765844636

EDUCATIONAL QUALIFICATION
FULL GCE O LEVEL CERTIFICATE

PROFESSIONAL QUALIFICATIONS

UNIVERSITY OF NOTTINGHAM –DIVISION OF NURSING-SUPPORT PRACTICE

LEARNING –LEVEL 3 -NOVEMBER 2013.

UNIVERSITY OF NOTTINGHAM- DIVISION OF NURSING - CONTEMPORARY

PRACTICE IN ANESTHETIC CARE LEVEL 3 November 2012

UNIVERSITY OF NOTTINGHAM- DIVISION OF NURSING – PROFESSIONAL &

ENVIRONMENT PRACTICE IN PERI-OPERATIVE CARE –OCTOBER 2011

NAASP EXTENDED SKILLS COURSE FOR THE ADVANCED SCRUB

PRACTITIONER Level III
AUGUST 2009

NAASP KEY INSTRUCTION IN SURGICAL SKILLS COURSE

MARCH 2009

UNIVERSITY OF NOTTINGHAM STATEMENT OF ATTAINMENT LEVEL 11

SCHOOL OF NURSING ADVANCED SCRUB PRACTITIONER
SEPTEMBER 2008 (ACTING AS FIRST ASSISTANT)

UNIVERSITY TEACHING HOSPITAL CERTIFICATE OF REGISTERED THEATRE

SCHOOL OF OPERATING THEATRE NURSE
LUSAKA, ZAMBIA, AFRICA
JULY 1995 –JULY 1996
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UNIVERSITY TEACHING HOSPITAL CERTIFICATE OF REGISTERED MIDWIFE

SCHOOL OF MIDWIFERY
LUSAKA, ZAMBIA
JULY 1991-JULY 1992

UNIVERSITY TEACHING HOSPITAL DIPLOMA OF REGISTERED NURSING

SCHOOL OF NURSING
LUSAKA .ZAMBIA
JULY1986

PROFILE
I am a theatre scrub experienced in a wide range of specialities. I am currently working as senior theatre scrub
nurse and Advanced Scrub practitioner (firstAssistant) .I work well in team and able to work . I am also an
Anaesthetic nurse.

PROFESSIONAL EXPERIENCE
March 2017 –to date –Senior Theatre Practitioner – Barlborough NHS treatment Hospital .Scrub nurse duties ,
Circulating duties ,First Assistant - orthopeadic cases Major and Minor cases .Spinal cases such as microdiscectomy
,decompression,

Jan 2015 –FEB 2017–Agency scrub nurse in various hospitals –

Royal National orthopaedic –Stanmore Scrub nurse for various elective surgery such as Hip /Knee
replacements ,shoulder replacements ,Revision surgery , Feet & ankle surgery . Hand surgery
Peterborough Hospital – Scrub nurse for elective orthopaedic and trauma surgery .Hip ,knee and shoulder surgery
and feet ,ankle and hand surgery .
Sheffield childrens hospital – Scrub nurse for various paediatric surgery –such ENT ,Urology ,General
surgery ,Orthopeadic and dental surgery.

PARKHILL HILL HOSPITAL ,RAMSAY HOSPITAL –DONCASTER

July 2014 – TO Dec 2014
Scrub nurse in a wide elective orthopaedic,plastic and general cases such as Hip /Knee Replacements ,ACL Repairs,
Feet surgery,shoulder surgery ,Arthroscopies ,Hand surgery.
Spine surgery such as microdiscectomy ,Decompression,Fusion ,Wallis ,
General surgery – Such as Laparoscopic Cholecystectomy ,Laparascopic /open hernia repairs ,Heamorrhoidectomy
Plastic surgery such as blephoplasty,Breast augumentations.

BARLBOROUGH NHS TREATMENT CENTRE –CHESTERFIELD DERBYSHIRE

MAY 2004 TO June2014
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Employed as a Senior theatre practitioner and Advanced scrub practitioner. (First assistant)
Scrub nurse for orthopaedic elective cases – namely Hip and knee replacement, revisions of knee and hip
replacements, anterior cruciate ligament repairs, minor cases such as carpal tunnel release; arthroscopies,
bunionectomy, Dupuytren’s release, Ulna releases and shoulder replacement and Sub acromial
Decompressions,Rotator cuff Repairs
I’m also scrub for the spine surgery namely as microdiscectomy,decompression
Cleaning and disinfection of the theatre and equipment in between and after the daily theatre cases
Participate in the management of infection control within the department
Responsible for total patient care in during the peri-operative phase and advocate for the patient by maintaining
privacy and confidentiality, prevention of injuries and prevention of sepsis
Ensuring and executing correct procedure regarding informed consent form and surgery and administration of blood
and blood products, recording correctly intra operative notes ,theatre register, laboratory forms ,accountable for
charging of items used in theatre, prevention of medico legal hazards and risk areas for patient and staff .
Taking care of the patient post operatively in the recovery room, safe and effective use of equipment and
medication. Monitoring the patient and identify warning signs in patient condition.
Handing over the patient to recovery room staff.
Communicating with all levels of staff throughout the treatment centre on daily basis including surgeons,
anaesthetics, TSSU and ward.
Participating in supervising and teaching, induction of staff in the department.

Advanced scrub practitioner

 Assisting hip and knee replacements and anterior cruciate ligaments, Hip and knee revisions
 Assist with positioning of the patient and assess tissue viability
 Skin preparation prior to surgery and draping
 Assist with haemostasis and indirect application of electrocautery under supervision, use of suction intra
operatively
 Skin and tissue retraction
 Assist with wound closure and application of dressing
 Transfer of patient to recovery room
 Shift leading duties of the department such as covering the department in the absence of theatre manager .
 Report writing of the department
Extended skills duties
Able to suture the subcuticular and skin layers of the wounds
Anaesthetic Nurse
Assits the Anaesthetist with general and spinal anaesthetic.
Assist with the positioning
Monitoring of patient under Anaesthesia

THORNBURY BMI HOSPITAL –May 2013 –FEB 2017

Bank Theatre Practitioner-
Scrub nurse for Various specialities :Orthopeadics .Gynae ,Plastic, spinal surgery,and minor general cases
Cirulating duties of the above,
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AFROX HEALTHCARE, GABORONE, BOTSWANA

JAN 2000 – APRIL 2004

 Registered nurse in a surgical, orthopaedic ward – pre and post operative nursing care and daily nursing
care of the ward
 Shift leading duties in absence of the team leader

MINISTRY OF HEALTH, LUSAKA, ZAMBIA

AUGUST 1986 – DECEMBER 1999

 Worked in various departments as a general nurse, ward in charge

 Worked in theatre as a scrub nurse in various specialities – obstetrics, gynaecology, general surgery,
orthopaedics, and ophthalmology, ENT, Urology, Theatre manager for 3 years
 Teaching student nurses working in theatre
 Worked in recovery

REFERENCES –Available on request

Mutumwa Nalukui Lubasi

1 Chila Road, Kabulonga, Lusaka P.O.BOX 10101

Phone: +260 0976524749 Email:

mutumwalubasi@gmail.com
Civil Status: Married Gender: Female
Nationalist: Zambian

Legal, Compliance, Human Resource Profile

 Experienced Labour Management and Industrial relations with the ability to maintain
an efficient and accurate Human Capital function.
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 Experience in preparing HR, operations and management reports, including monthly

and annual reports.
 Provide legal support to Zoona Zambia by identifying, eliminating, minimising and
managing legal risk anticipating issues and estimating risks strategically by liaising
directly with the businesses and providing effective legal guidance to facilitate
compliance to in country HR business strategy and its execution.
 Provide efficient and effective legal risk management support to the company in
form of monitoring
 Compliance with internal policies manage impact of external factors affecting the
business.
 Lead, promote and manage a culture and practice of Compliance and ethical conduct
within the business. Ensure that the business is conducted in accordance with all laws
and regulations and the ethical standards adopted by the Zoona group.
 Establish and maintain in-country frameworks to ensure the business is compliant
with regulatory requirements and internal compliance policies and procedures
 Coaching managers and supervisors on crucial compliance touch points in the
business.
 Experience in drafting agreements, contracts and various legal documents relevant to
the operations of a financial institution.
 Able to conduct legal research and provide well r
 ounded legal opinions or an advisory service to the firm/organization.
 Keeping abreast with new case law and relevant amendments and enactments of the
law in order to effectively advise the organization.
 Good communication skills, able to speak before the general public and employees of
the organization.
 Ability to work to deadlines, and adapt a flexible approach to meet the needs of the
business.
 Skilled at working effectively with diverse groups at all organizational levels to
achieve common objectives.
 Results orientated achiever with an excellent track record for identifying
opportunities for accelerated growth.
 Has a passion for action, ready to excel in a sophisticated working environment and
can easily adapt to new environments.
 Outstanding analytical, good communication and customer service skills with
demonstrated ability to interpret and summarize Human Resource data into
meaningful information.
 Performs duties with accuracy, commitment and dedication.
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Areas of Expertise

 Policy & strategy formulation, implementation and monitoring

 HR Compliance (statutory & industry operating standards)
 Exceptional grasp of legal and compliance procedures, regulations, guidelines, laws
and policies governing the national payment system and financial services industries
 Experience in implementing policies and procedures in a complex environment
 Experience in corporate law practice, conveyancing and
 Contract Drafting, reviewing binding legal agreements/documents etc
 Review and adherence to legally binding agreements
 Support the company in the review and compliance of HR policies and
implementation of HR projects / transformation initiatives
 Support the HR Function in regulatory reporting requirement in the HR environment
 Interpreting and advising on local HR policies on staff related matters.
 Relationship Management in a challenging multi-employer/multi-cultural work-
setting and donors

Professional and Academic Qualifications

 AUGUST 2016 - Legal Practitioners Qualification, Zambia Institute of Advanced

Legal Education
 NOVEMBER 2013 – MSc. HRM, Nottingham Trent University
 NOVEMBER 2012 – LLB Business Law, Sheffield Hallam University
 JULY 2008 - School Certificate and ‘A’ Levels in History, Biology and Chemistry
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Professional Membership

• Member of Zambia Institute of Human Resource Management (ZIHRM)- Affiliate

Member
• Law Association of Zambia – Fully paid up member

Professional Experience
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I. Zoona Mobile Money Transactions: October 2018 to Date:

Country Head of Compliance

 Lead governance development of the KYC program, including regularizing metrics and
reporting, creating channels of communication and growing the infrastructure to enable
proper governance
 Lead governance and oversight on AML (KYC) related screening including PEP, adverse
information and sanctions screening.
 Support the building of standardized approaches and processes to drive monitoring and
reporting efficiency.
 Coordinate, prepare and ensure the timely submission of monthly and other reports to the
Central Banks and maintain excellent relationships with the compliance and reporting teams
of the Central Banks
 Assess current-state controls to identify opportunities and develop plan for execution
 Support the development and ongoing maintenance of a global approach for KYC related
customer portfolio KYC risk analysis, including reporting to senior management.
 Identify regulatory KYC trends and developments that impact business areas, and advise
staff as to how this may impact their current activities
 Where required support with Board Meeting preparations and Meetings Administration
including facilitation of appointment and/or removal of Board members.
 Provide compliance advisory on the development internal product through the provision of
up-to-date and relevant guidance on the application and interpretation of laws, regulations
and policies.
 Support the Group Head of Compliance and Regulatory Affairs in updating stakeholder
mapping and classification tools and support the formulation and implementation
regulatory stakeholder relationship and engagement plans for execution in the operating
markets.
 Understanding of Zambian regulatory reform agendas, including identifying and escalating
regulatory reform proposals early, through participation in or coordinating information from
industry forums, local Government Relations and Regulatory Reform Forums (or
equivalents) and feeding into business and product teams.
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II. Zoona Mobile Money Transactions: January 2017 to October

2018: Human Resources Manager

• Established and developed quality HR & Operations functions at Country Office for
the Zoona; building, leading and developing a competent HR support function.
• Develop project policies and operating procedures; disseminate and train staff on
proper implementation of these policies and procedures
• Ensure the business HR policies and procedures are intandem and compliant with
the local labour laws on issues such us, wage and hour laws, family and medical
leave, benefits etc
• Adherence and compliance to ministry labour requirements in a redundancy process
and ensuring that packages being offered are fair and do not put the organization at
risk of litigation.
• Data tracking for both the employees and the organization ZRA TPINS, NAPSA
numbers, ZIHRM.
• Oversee, manage and confirm full cycle recruitment process in compliance with
established procedures/policies, local labour laws and regulations including but not
limited to creation of job descriptions, advertise, and interview questions,
shortlisting & pre-screening, reference checks, and negotiating offers of
employment including records management.
• Driving and embodying the essence of the Zoona culture and values and supporting
the People team in driving this through in everything and connecting employees to
the customer through sharing their stories, photos and experiences with both the
Cape Town Office and Zambia
• Manage performance management and improvement initiatives including employee
engagement initiatives such training and development, succession plans, induction
and exit interactions.
• Interpret and advise management and staff on Company, local labour laws, best
practice, and compliance policies and procedures
• Ensuring compliance to internal policies and procedures for the organization and for
staff
• Work with compliance agencies; migration office, and support social security and
employee tax and pension scheme contribution.
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III. Zoona Mobile Money Transactions: Sept 2016 to December 2016:

People Innovation Lead

• Support the leadership team in developing and promoting a performance-driven

culture across the organization and ensuring The Company's has the right people in
the right place at the right time.
• Work with line Manager to ensure compliance in process implementation and
application of HR activities, including: employee data consistency, recruitment
processes, compensation, payroll efficiencies etc.
• Ensure staff understand the importance of Compliance to internal learning and
training policies
• Responsible for training and development of staff and adherence to any internal
guidelines
• Managing the formal and informal learning in the Zoona Zambia (Brown Bag
sessions, mini MBAs, mentorship programs and technical training)
• Managing Performance management tools, Learning and talent development, Talent
coordination – recruitment and On-Boarding as well as Health and wellness
programmes for all staff.
• Support the line team in the management of growth activities including M&A
activity and growth activities, including post-acquisition integration and
organizational design.
• Provide technical leadership on employee/labour relations in support of local HR
management local businesses in region and drive people initiatives and programs
through the organization and mobilized the management team to excel in the
successful execution of people strategy.
• Executing office branding and People Innovation projects in the spoke – Multiplier
Training
• Ensure HR information across the region is managed effectively via Workday and
that required HR processes are effectively implemented via the system.
• Promote harmonious and business effective relations with the Trade Unions, other
IR partners and employees generally.
• Consolidate country HR data and performance metrics for measuring effectiveness
of HR initiatives and function in driving organizational performance and containing
costs across sub region.

Isaac & Partners: Jan 2015 to Aug 2016: Legal, Compliance and Regulatory Assistant
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 Complete extensive case-related research into relevant laws and regulations, negotiate on
behalf of clients, draft and interpret contracts and legal documents, and oversee compliance
and adherence
 to these documents.
 Managing relationships creating and maintaining a good rapport with a firm’s clients.
 Attending court hearings and doing the preparation beforehand – ensuring that the client is
aware of their legal position at all stages of the matter
 Handling all compliance matters relating to our clients depending on the industry they operate
i.e annual returns, ZRA taxes,NAPSA, licences and permits, etc
 Drawing up contracts and other legal documents and provide well rounded opinions to clients
and to the firm
 Negotiating between parties and ensuring clients come to a favorable agreement during
disputes
 Preparing Skeleton Arguments and Bundles of documents
 Develop comprehensive strategic recruiting and retention plans, talent management, career
development and benefits to meet the human capital needs;
 Administration & transactional preparation and processing of monthly payroll.
 Undertake to deal with all statutory employment requirements for personnel (PAYE, NAPSA,
personal levy and workman’s compensation) and provide evidence that fiscal requirements
have been met and maintain strong relations with government through compliance;
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IV. Galamukani Consult: June 2014 to June 2015: Legal and

Compliance Researcher

• Developing concepts on new assignments

• Carrying out legal and Regulatory research where necessary
• Providing and preparing legal opinions when required
• Formulating team building activities to help the facilitator
• Preparing proposals for potential assignments
• Evaluation of training and report writing
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V. Job Centre Recruitment Agency Arnold: Feb 2013 to April 2015:

HR Recruitment Consultant

 Develop and execute recruiting plans.

 Network through industry contacts, association memberships, trade groups, social media,
and employees.
 Develop and track measurable facets of the recruiting and hiring process so that the
processes are transparent and measurable. Set continuous improvement goals.
 Coordinate and implement college recruiting initiatives.
 Administrative duties and recordkeeping.
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VI.
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VII. MN Mulikita and Partners: 2011 to 2012: Trainee Legal Assistant

• Joined as a trainee, then later integrated as Legal Assistant: -

• To manage own work allocation, productivity and quality of work with minimum
supervision.
• Undertaking legal research, filling documents and other administrative duties.
• Meeting and keeps clients informed by maintaining contact; communicating case
progress.
• To attend to clients, taking instructions, and conducting letter and telephone enquiries
as necessary.
• Help develop cases by maintaining contact with people involved in the case,
preparing and forwarding court documents.
• Supports case preparation by preparing case summaries and materials for mediation
conferences; preparing pleadings; monitoring and obtaining discovery responses;
organizing materials for team case review.
• Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling
witnesses; ensuring that witnesses are ready when needed; taking courtroom notes.
• Updates job knowledge by participating in educational opportunities; reading
professional publications.
• Accomplishes organization goals by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.

Referees

1. Mwenya Mukupa
Managing Partner
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Isaac & Partners

Kwacha Road
Lusaka
Email: mam@isaacandpartners.com
Tell: +260977774747

2. Mr. Justice Chalwe. F. R. Mchenga

Deputy Judge President,
Court of Appeal
Judiciary
Lusaka
Email: cfrmchenga@gmail.com
Tel: +260977934262

3. Bob Keating
Managing Director, Zoona
Zambia
1 Chila Road, Kabulonga
Lusaka
Email:
bob.keating.iii@gmail.com
Tell: 0977368628
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Operational Systems.

Paperwork will be kept in date order and transferred to a paper based file system.
This will be transferred to an access database, which will contain all the key information about
service users,’ but will allow key facts to be seen quickly and patterns of behaviors and services
used will be noticed.
Also allows an individual to suggest services which could be used which have not yet been used.
(Complimentary services)
Financial records of costs will be recorded on spreadsheets with monthly PAYE and NI returns
done on the HMRC website.
A 24 hour on call line will be available to allow service users a number to dial to get expert help
anytime of the night or day. This will be an added service to help ensure a service users well
being.

Financial Plan

2 Year Profit and Loss Projection

12 months P & L plan showing viability included below:

Brilliance Home Care Services Limited

Projected Income Statement
For the year ending the 31st day of January: (GBP - Great Britain Pounds)

2021
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Revenues: £
Gross Sales: 159,422.00
Less Cost of Goods Sold: (84,515.00)
Gross Profit: 74,907.00

Expenses:
Sales and Marketing 5,145.00
Research and Development 525.00
Insurance 1,205.00
Legal and Professional Services 875.00
Bookkeeping 360.00
Rent 2,500.00
Utilities 1,897.00
Repairs and Maintenance 0.00
General Office 1,563.00
Entertainment 0.00
Licences 2,500.00
Salaries and Benefits 38,000.00
Bank Fees 412.00
Interest 399.00
Miscellaneous Expenses 274.00
Total Expenses: 55,655.00
NET INCOME (Before Tax): 19,252.00