Analysis Consumer Satisfaction Level For Airtel Vs.

Vodafone

Respondent :

1) Your name

2) Your age?

3) Your gender

4) Your occupation

5) Which mobile services do you use?

6) Which type of services do you use?

7) For how long have you been using these services?

8) What is your monthly expenditure in terms of your mobile useage?

9) How do you rate your services provider in terms of connectivity and area of network
coverage?

10) What do you feel about the call tariff linked with the connection you are currently
using?
 11) How appropriate are the STD and ISD rates related with your plan being used right
now?

12) How appropriate are the SMS rates related with the plan you are using currently?

13) Does your Service Provider have any hidden costs incorporated in the plan you are
using?

Answer the following questions based on your experience of using the

services

14) Service provider in terms of clarity of voice

15) Service provider in terms of call dropping

16) Pricing of Value Added Services

17) Unwanted Calls and Advertisements about other services is..

18) Are you Satisfied with the number of drop boxes/Recharge coupons Denominations
available for smooth operations of your mobile services

19) Evaluate your most recent customer services experience

20) How would you rate your level of satisfaction with the service provider in regards to
value

21) How would you rate your level of satisfaction with the service provider in regards to
pricing

22) How would you rate your overall quality of your relationship with the service

23) How likely are you to repurchase the services from this company in the future?
Would you say your chances are...

24) How likely are you to recomend the services of this company to a friend or relative?
Would you say your chances are...

25) Over the next 12 months, how likely are you to change your service provider? The
chances are...