Questionnaire

1) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

2) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

3) Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

4) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

5) If your response to the above is partially satisfied or not satisfied, then

what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

6) When a sales executive comes to you, which of the following products

does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

7) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

8) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

9) If Price and mobility is not a concern, which of the following would you

prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

10) Would you like to recommend reliance services to others? Yes No

11)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

12) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

13) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

14)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

15) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

16)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

17)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

18) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online

 Franchisee & Utility Shops

19) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

20)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

21) Would you like to recommend reliance services to others? Yes No

22)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers

Excellent

Very good

good

average

poor

Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Questionnaire

23) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

24) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

25)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

26) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied

 Not Satisfied

27)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

28)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

29) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

30) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service

 Any Other (Please Specify) ..

31)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

32) Would you like to recommend reliance services to others? Yes No

33)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

34) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

35) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

36)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

37) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

38)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service

 Any Other (Please Specify)

39)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

40) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

41) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

42)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

43) Would you like to recommend reliance services to others? Yes No

44)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

45) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

46) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

47)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

48) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

49)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

50)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

51) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

52) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

53)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

54) Would you like to recommend reliance services to others? Yes No

55)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

56) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

57) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

58) Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP)

 Broadband High Speed Data Card (HSDC)

59) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

60)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

61)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

62) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

63) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

64)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

65) Would you like to recommend reliance services to others? Yes No

66)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care

Excellent

Very good

good

average

poor

Recharge Outlets Call Rates Value Added Services

Questionnaire

67) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

68) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

69)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

70) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

71)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

72)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

73) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

74) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

75)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

76) Would you like to recommend reliance services to others? Yes No

77)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

78) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

79) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

80)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

81) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

82)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

83)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

84) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

85) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

86)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

87) Would you like to recommend reliance services to others? Yes No

88)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

89) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

90) How did you come to know about the products? Television Print media Sales Executives

 Friends and Existing Users Other (Please Specify)

91)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

92) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

93)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

94)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

95) What channel would you prefer to buy a telecom/internet service? Home Delivery

 Customer Care Online Franchisee & Utility Shops

96) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

97)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

98) Would you like to recommend reliance services to others? Yes No

99)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New

Excellent

Very good

good

average

poor

Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Questionnaire

100) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

101) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

102)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

103)

Are you satisfied with the service provided by the subscriber?

 Fully Satisfied Partially Satisfied Not Satisfied

104)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

105)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

106) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

107) Which of the following service you look before choosing the product? Price Connectivity Speed

 Value Added Services After Sales Service Any Other (Please Specify) ..

108)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

109) Would you like to recommend reliance services to others? Yes No

110)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

111) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

112) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

113)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

114) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

115)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors

 Poor Customer Care Service Any Other (Please Specify)

116)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

117) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

118) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

119)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

120) Would you like to recommend reliance services to others? Yes No

121)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

122) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

123) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

124)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

125) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

126)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

127)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband

 High Speed Data Card (HSDC)

128) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

129) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

130)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

131) Would you like to recommend reliance services to others? Yes No

132)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

133) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

134) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

135) Which of the following products are you using? Reliance India Mobile (RIM Post Paid)

 Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

136) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

137)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

138)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

139) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

140) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

141)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

142) Would you like to recommend reliance services to others? Yes No

143)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer

Excellent

Very good

good

average

poor

Care Recharge Outlets Call Rates Value Added Services

Questionnaire

144) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

145) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

146)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

147) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

148)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

149)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

150) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

151) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

152)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

153) Would you like to recommend reliance services to others? Yes No

154)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

155) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

156) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

157)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

158) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

159)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

160)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

161) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

162) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

163)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

164) Would you like to recommend reliance services to others? Yes No

165)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

166) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

167) How did you come to know about the products? Television Print media Sales Executives

 Friends and Existing Users Other (Please Specify)

168)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

169) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

170)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

171)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

172) What channel would you prefer to buy a telecom/internet service? Home Delivery

 Customer Care Online Franchisee & Utility Shops

173) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

174)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

175) Would you like to recommend reliance services to others? Yes No

176)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New

Excellent

Very good

good

average

poor

Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Questionnaire

177) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

178) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

179)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

180)

Are you satisfied with the service provided by the subscriber?

 Fully Satisfied Partially Satisfied Not Satisfied

181)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

182)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

183) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

184) Which of the following service you look before choosing the product? Price Connectivity Speed

 Value Added Services After Sales Service Any Other (Please Specify) ..

185)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

186) Would you like to recommend reliance services to others? Yes No

187)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

188) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

189) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

190)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

191) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

192)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors

 Poor Customer Care Service Any Other (Please Specify)

193)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

194) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

195) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

196)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

197) Would you like to recommend reliance services to others? Yes No

198)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

199) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

200) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

201)

Which of the following products are you using? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

202) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

203)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

204)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband

 High Speed Data Card (HSDC)

205) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

206) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

207)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

208) Would you like to recommend reliance services to others? Yes No

209)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer Care Recharge Outlets Call Rates Value Added Services

Excellent

Very good

good

average

poor

Questionnaire

210) Which of the following Reliance post paid products are you aware of? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

211) How did you come to know about the products? Television Print media Sales Executives Friends and Existing Users Other (Please Specify)

212) Which of the following products are you using? Reliance India Mobile (RIM Post Paid)

 Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

213) Are you satisfied with the service provided by the subscriber? Fully Satisfied Partially Satisfied Not Satisfied

214)

If your response to the above is partially satisfied or not satisfied, then what are the reasons for your dissatisfaction? Poor Quality of Signals/Network Poor Voice Quality Higher Cost Slow Speed Billing Errors Poor Customer Care Service Any Other (Please Specify)

215)

When a sales executive comes to you, which of the following products does he frequently tells about? Reliance India Mobile (RIM Post Paid) Fixed Wireless Phone (FWP) Broadband High Speed Data Card (HSDC)

216) What channel would you prefer to buy a telecom/internet service? Home Delivery Customer Care Online Franchisee & Utility Shops

217) Which of the following service you look before choosing the product? Price Connectivity Speed Value Added Services After Sales Service Any Other (Please Specify) ..

218)

If Price and mobility is not a concern, which of the following would you prefer to buy? Land Line Phone Fixed Wireless Phone Mobile based on GSM Technology Mobile based on CDMA Technology

219) Would you like to recommend reliance services to others? Yes No

220)

Rate the following services on the basis of your satisfaction.

Ratings Network SMS Rates New Schemes & Offers Internet Speed Cost Customer

Excellent

Very good

good

average

poor

Care Recharge Outlets Call Rates Value Added Services