Customer satisfaction level of Delhi metro.

1. Which age group do you belong to: (Required)

2. What is your household income per annum?
3. What are the modes of travel you use to travel in Delhi/NCR? (Required)
4. What would you prefer to travel in, when you are with your family? (Required)
5. What is the usual purpose of your travel? (Required)
6. What would you prefer to travel in, when you are alone? (Required)
7. How many days do you use Delhi Metro in a month? (Required)
8. What is your average journey time in Delhi Metro? (Required)
9. What is the usaual time when you use Delhi Metro for travel? (Required)
10.what is your profession? (Required)
11.How do you come to a metro station from home/office? (Required)
12. Parking Space (Required)
13. Cleanliness in station (Required)
14.Ticket queue/ waiting time (Required)
15.Cleanliness in train (Required)
16.Rush for entry/ exit to train (Required)
17.Stoppage time of train (Required)
18.Security Check (Required)
19.Direction markers in station (Required)
20.Public address system in station (Required)
21.Public address system in train (Required)
22.Lighting in train (Required)
23.Air-conditioning in train (Required)
24. Air-conditioning in station (Required)
25.Space allocation for sitting in platform/ station (Required)
26.Space allocation for sitting in train (Required)
27.Space allocation for standing (Required)
28.Smoothness in travel (jerks and stoppages) (Required)
29.Customer care experience (Required)
30.frequency of train on a line (Required)
31.Connectivity between stations on different lines (Required)
32.Price of tickets/ passes (Required)
33.Metro feeder bus service (Required)
34.Escalator and Elevator service at station (Required)
35.Handling of emergency situtation (Required)
36.Other complimentary services (food & beverages, newspaper, ATM, etc.)
(Required)
37.How reliable do you feel of DMRC wrt timing, safety etc. (Required)
38.Why do you prefer Metro over other modes of travel? (Factors can be
selected from the above list) (Required)
39.Do you carry a travel pass for Metro? (Required)
40.What is your overall satisfaction level for Delhi Metro? (Includes satisfiers and
dissatisfiers, 1- lowest, 5- Highest) (Required)