CHANDAN KUMAR

Mobile: +91-9999-577-999 ~ E-Mail: ckcsingh@gmail.com

~Client Relationship Management~ Retail Operations ~ Sales ~ Business Development ~

Executive Summary
 PGDM (Retail & Marketing) with nearly 4 year of experience in the areas of Store Operations,
Sales & Marketing, Business Development, Client Relationship and Team Management.
 Presently associated with Tata Communications, as Account Manager - Sales & Client Servicing.
 Experience in managing operations for driving business by effective relationship management and
delivery of value added service; handling day-to-day management of the Store in accordance with
overall company policy.
 Exposure in charting out sales strategies and contributing towards enhancing business volumes &
growth and achieving revenue and profitability norms.
 Competent in implementing effective solutions to the customer needs, with an aim to improve
customer contentment and consequently customer loyalty, repeat and referral business.
 Gathered a fair understanding of interpreting the competition after in-depth analysis of market
information to fine-tune the marketing strategies and escalate business volumes.
 An effective communicator with strong analytical, interpersonal, problem solving as well as
organisational abilities.
 Consistent, Creative, Flexible Attitude, Speech is my greatest strength and my ability to convince people

Organisational Scan
Since Aug 09’ TATA Communication Account Manager – Sales & Client
Servicing

Areas of Exposures
Business Development
 Assessing business potential, devising and executing strategies and plans to meet monthly, quarterly, or
annual sales goals. Forecasting future sales volumes to maximise profits.
 Monitoring competitor activities and devising effective counter measures.
 Using information technology to record sales figures, analyse data and undertake forward planning.
 Updating colleagues on business performance, new initiatives and other pertinent issues.

Customer Service
 Touring the sales area regularly, talking to clients, identifying or resolving urgent issues.
 Receiving unsolicited feedback from customers, intervening in confrontations between customers and
employees. Making exceptions to store policies in critical situations.
 At times, deferring to employees' best judgment in handling customer service situations.
 To sale broadband/ILL connection.
 Knowledge of technical requirements for using the broadband/ILL connection.
 Knowledge of corporate wireless group ( Data card, Mobiles & FWP)
 Experience in making calls in telephonic & calls B2B.

Previous Organisation

Jan`07 to Jul`09 The Mobile Store Store Manager-Operations & Sales

Areas of Exposures
Store Operations
 Overseeing the day-to-day management of the store in accordance with overall company policy.
 Developing plans to improve the commercial performance of the store by increasing its turnover and
maximising profitability.
Visual Merchandising & Inventory Control
 Ensuring that visual merchandising is consistent with customers' expectations of the brand.
 Developing planograms to indicate product placement, while at the same time assuring that stores are
compliant with the company's brand image.
 Checking inventory of products, ensuring that shelves and racks remain stocked and that the product is
frequently rotated out of storage areas.
 Evaluating shrinkage, implementing effective merchandising techniques and customer service skills to
minimize the possibility of the product being stolen.
 Managing stock levels and making key decisions about stock control.

 Ensuring safety of all customers and employees on store premises. Holding regular safety meetings;
resolving health and safety, legal and security issues.
Team Management
 Overseeing the training, and development of employees.
 Ensuring that adequate staffing levels exist in order to effectively operates the store, and that employees
receive the training necessary to perform their job responsibilities independently.
 Mentoring employees so that the company can promote employees from within and develop future leaders,
potentially for employment at other locations.
Product Promotions
 Setting individual sales goals (quotas), holding contests for employees, or offering sales promotions to build
business.
 Organising special promotions, displays and events to enhance visibility and increase business

Highlights
 Successfully achieved 1 Crore store’s sales target within 6 months.
 Contributed efforts for making the store profitable after joining.

STRENGTH

 Consistent, Creative, Flexible Attitude, Speech is my greatest strength and my ability to convince people through
reasons and logic

Academic Credentials

2008 PGDM (Retail & Marketing) from Bhartiya Vidya Bhavan, New Delhi.
2005 BA from Magadh University, Patna.
2002 HSC from B.I.E.C., Patna.
2000 SSC from B.S.E.B., Patna.

IT Skills

 Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft
Outlook Express.
 Sound Understanding of Mobile Phones.

Beyond Curriculum

 Participated as Leader of sales team in “annual exhibition” Organized by Government Colleges at District level
“Patna”.
 Pioneered college cultural club and lead it to achieve numero uno position in inter college fest.
 Participated as captain of College Badminton & Carom Team.
 Successfully completed level 1 training (Product information & Client Servicing) Organised by “Tata
Communication”.

Personal Dossier

Date of Birth : 25th March 1985

Address : H. No.-122 Baba Farid Puri, West Patel Nagar, New Delhi