Alana Young

Current address: 4905 Alpine Ridge, Columbia, Missouri 65202 Permanent Address: 3818 Highland Avenue, Kansas City,
Missouri 64109 Phone: (816) 838-9412 Email: alanayoung1988@gmail.com E-portfolio: alanayoung@weebly.com

EDUCATION Bachelor of Journalism

Missouri School of Journalism
Emphasis: Broadcast
Spanish Minor • Cum Laude • Multicultural Certificate • Leadership Certificate

WORK EXPERIENCE • Sales Associate, Express, Kansas

City, Missouri November 2005-Present
• Customer Service Attendant, Mizzou Market, Columbia, Missouri October
2010 – May 2011 • Camp Summer Staffer, City Union Mission, Warsaw, Missouri Summer
2009, 2010
• Peer Advisor, MU Residential Life, Columbia, Missouri August
2009-May 2010

COMPETENCIES
Communication • Designed practice worksheets and provided additional tips and resources for
college students interested in improving their
Spanish comprehension.
• Trained new Express employees in their first 2-3 shifts on store standards,
cleaning, organizing, and company practices, including customer service.
• Addressed and mediated conflicts
between residents in the residence hall.

Interpersonal • Excelled at establishing relationships

with store customers, and easing concerns of dissatisfied customers.
• Collaborated with nine co-workers to implement programming for student’s
academic and social success, planning over 30 events in the course of the school year.
• Supervised and interacted with eight inner-city youth in fun, outdoor camp
activities. (E.g. hiking, swimming, cooking, and camping)
• Lead sales associate in opening new store credit accounts two years in a row.

Creative • Pitched ideas for and wrote over 30 political stories for Newsy.com, clipped video
segments, and found photo thumbnails for
each story.
• Planned two events every week for residents in a dorm, including movie
nights, and academic events
with study tips for students.
• Designed a t-shirt to benefit Haiti after earthquake disaster; proceeds went to the
Red Cross.
• Created a syllabus and lesson plans, and arranged field trips for a social justice
issues course.

Leadership • Managed 32 children aged 4-6 years old at a weeklong summer camp.
• Supervised head cook and kitchen staff in food preparation and kitchen
procedures according to state standards for a week-long summer camp for kids.
• Oversaw the recruitment committee for a six-week long summer camp.
Responsible for developing and orchestrating efforts to
recruit staff members and youth campers.
• Taught and evaluated a one-credit hour course with 16 freshman college
students.
ACTIVITIES
Reporter, Newsy.com January 2010-May 2011
Intern, Zimmer Radio Group August 2010-December
2010
Tiger’s Lair Coordinator, University of Missouri Student Life August 2010-December
2010
Volunteer (Camp Counselor), City Union Mission: Camp C.U.M.C.I.T.O. Summer 2004-Present
Intern, KMOX Radio Spring 2010
Tutor, A Way With Words & Numbers September 2007-May 2009
Private Tutor, University of Missouri Romance Languages Department January 2008-May 2009

COMPUTER PROFICIENCIES
Proficient in: Microsoft Office, Cool Edit Pro, Adobe Audition, AVID, Adobe In-Design CS4, Adobe
Photoshop CS4.