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2500 Fresher/Experienced customer sales executive required who has the technical and
practical knowledge of customer service/relationship management process in a retail
environment. The ideal candidate should be from a retail environment
(online/superstore/discount), should be a proven self-starter who understands the nuances of
customer service in a retail environment, for several fashion product categories (apparel,
watches, eyewear, footwear, jewelleries) The executive should have experience good
communication skill in multiple customer service support channels e.g. in-bound/outbound
calling, e-mail, web chat etc. The customer service manager will collaborate with internal teams
for a satisfactory user experience.

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Help customer to buy & provide various services as per their needs withholding function,
handle customer queries, complaints, suggestions and requests on multiple support channels ʹ
e-mail, phone, web chat etc. Collect and collate customer feedback for inputting into further
development of product and technology. Optimize the customer service function to provide
best service at low cost (minimize the cost per service) Ability to provide feedback on website
from the customer's point of view. Help the IT team on an on-going basis by making suggestions
for enhancing the web shop, and IT middleware from a customer service perspective.

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c Fresher or2 years of experience in customer service/relationship management. Successful
experience in customer service, in multi-product, multi-channel (inbound / outbound phone, e-
mail, chat, etc.) retail environment.
c Excellent Verbal and Written communication
c Ambitious in nature
c 6ove for fashion and lifestyle products
c Strong understanding of customer psyche and issues in retail purchases and the ability to
manage/reduce customer service costs
c Ability to create/analyze reports and give recommendations.
c Ability to remain flexible and willing to change strategies
c Ability to be self motivated and create an exciting workplace
c etail (online/superstore/discount) experience strongly preferred
c Meople͛s Merson!

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