Professional Documents
Culture Documents
Table Of Content
1.1 Batch report and report service error................................................................2 1.2 Content Manager Service Errors........................................................................7 1.3 Delivery Service Errors....................................................................................12 1.4 Event Management Service Errors..................................................................15 1.5 Job Service Errors............................................................................................17 1.6 Monitoring Service Errors................................................................................18 1.7 Agent Service Errors........................................................................................19 1.8 Report Data Service Errors..............................................................................23 2. PowerPlay Transformer......................................................................................26 3. Cube generation................................................................................................28 4. Caf tool............................................................................................................ 31 5. Framework manager.........................................................................................33 6. Configuration.....................................................................................................38 7. Other Errors.......................................................................................................46
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Scope
Cognos 8 services, Cognos reporting studios 8.3 except metric studio , Framework manager 8.3, PowerPlay Transformer 8.3, Caf tool 8.3 plug-in and Cognos connection 8.3.
S. No
Error Code
Description
Recommended Resolution/Action
1.
RSV-BBP0006
The given report specification is not a valid XML document. The specification is not valid XML. Provide a valid specification.
Resolving the problem Report specification seems to be corrupted due to incorrect deployment or any invalid change in the report or any change in content store. Replace the report specification with the last deployed version from configuration management tool or with the last working back-up copy.
2.
RSV-BBP0016
There are no sessions currently available. Please contact your Administrator. The server is busy. Wait and try again or get the administrator to increase the number of requests that can be handled by the system.
Resolving the problem This is related to Cognos configuration. Contact administrator and report the problem, this error has occurred due to the fact that no. of user request for a particular service has increased beyond the limit set for that service. Workaround: Try after sometime (approximately 30 minutes later).
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6.
RSV-RND0017
This report has been truncated since it exceeds the Excel spreadsheet row limit.
Resolving the problem In the report specification-Set "Rows per Page" property to default. http://www01.ibm.com/support/docview.wss? rs=3442&context=SS9RTN&context=SSW GNW&uid=swg21402602&loc=en_US&cs= UTF-8&lang=en Workaround: Reduce the amount of data in the report.
7.
RSV-RND0079
The user does not have the capabilities required to execute a report that contains button, hyperlink or HTMLItem objects.
Resolving the problem You must have Execute and Traverse permissions on the HTML Items in Reports capability (a sub capability under Report Studio). Steps: 1. 2. 3. 4. 5. Go to the Cognos Connection portal. Log in as a user with administration rights. Click Tools and select Capabilities. The list of available capabilities is displayed. Click Report Studio (not the settings button). The list of subcapabilities is displayed. Click the Set Properties button beside the HTML Items in Reports capability. Ensure that the user in question has Execute and Traverse permissions (either explicitly, or by being a member of a group or role that has this permission)
Note: In Cognos 8, you must also have "Read" and "Traverse" permissions on the "Report Studio" capability. http://www01.ibm.com/support/docview.wss? uid=swg21344861
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8.
Can't find Java class "<param index="1" type="string" usage="The name of the Java class."/>".
Resolving the problem Ensure that the JAVA_HOME environment variable points to the Java Runtime Environment (JRE) supported by this version of Cognos 8.
9.
Unable to run reports: RSV-BBP-0022 and RSV-SRV-0042 When a report is run, an error message occurs. If the same report is run again it may run with no error message. RSV-BBP-0022 The absolute affinity request 'asynchWait_Request' failed, the requested session does not exist. Details: RSV-SRV0042 Trace back
Cause This error typically indicates a timing condition in long-running reports. Reports that run for more then 7 seconds enter an "asynchronous communication" mode. In this mode, the session sends periodic "wait()" requests to retrieve the data. If this request isn't received for over 30 seconds (the default async timeout) due to delays in the architecture, the dispatcher closes the session. This error is generated when the dispatcher then receives the "wait" request for the closed session. Resolving the problem Possible environmental causes and solutions of this error: 1. 2. Ensure that the minimum hardware requirements for Cognos 8 have been met. Ensure that settings for a local firewall are not interfering with Cognos 8. Either disable the local firewall, or if that is not an option, modify the firewall settings for the Cognos 8 ports.
Ensure that multiple browsers (more then 2) aren't being used on the workstation, as this may interfere with the communications. http://www01.ibm.com/support/docview.wss? uid=swg21340994 Workaround:
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10.
RSV-BBP0022
RSV-BBP-0022 The absolute affinity request 'asynchWait_Request' failed, the requested session does not exist. DPR-ERR-2082 An error has occurred. Please contact your administrator. The complete error has been logged by CAF with SecureErrorID:200905-08-10:19:27.702#4
Cause 'standard reports' are powered by a Cognos 8 BI reporting engine. The error message is triggered because there is a problem with this Cognos 8 BI reporting engine communicating to the end user's Microsoft Internet Explorer session. Typically the error is because a longrunning report has timed out. MORE INFO Reports that run for more then 7 seconds enter an "asynchronous communication" mode. In this mode, the session sends periodic "wait()" requests to retrieve the data. If this request is not received for over 30 seconds (= the default async timeout) due to delays in the architecture, the dispatcher closes the session. This error is generated when the dispatcher then receives the "wait" request for the closed session. For a full explanation of this process, refer to separate IBM Technote #1340993. There are several potential root causes for this timeout, and they include the following: Scenario #1 - The report server is overloaded, because the recommended hardware specifications have not been met See separate IBM Technotes #1340994 & 1339581 for more details Scenario #2 - Firewall is interfering with communication between the client and the report server See IBM Technote #1340994 Scenario #3 - Three (3) or more browser sessions are being used on the client device simultaneously See IBM Technote #1340994 Scenario #4 - Network connection between client device and Report server is slow For example, there is a poor-quality wireless network or WAN connection See IBM Technote #1344573.
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Resolving the problem Solution #1 - Review the Technotes referred to inside the scenarios above. Resolve any issues that are found with your system. Solution #2 - Increase the Cognos 8 async timeout parameter, to reduce the chance of a timeout For example, increase the timeout from the default (30 seconds) to something larger (for example 60 or 90 seconds) See IBM Technote #1344573 for complete details. http://www01.ibm.com/support/docview.wss? uid=swg21385378 Workaround for Scenario #3: 1. 2. 3. 4. Close all the instances of the browser, Delete cookies and temp files, Re-login and Try re-running the report.
S. No
Error Code
Description
Recommended Resolution/Action
1.
CM-SYS-5007
Corruption of the JDBC-driver. Environment System Z, Oracle 10g Resolving the problem Replace the JDBC-driver in Cognos with the one from the DB-client. Steps: 1. Navigate to your Oracle DB-Client <OracleClient_ROOT>/jdbc
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<C8_ROOT>/webapps/p2pd/WEB-INF/lib http://www01.ibm.com/support/docview.wss? uid=swg21343265 2. Content manager service error CM-REQ-4193 and CM-CFG5049 Package Export Fails with CM-REQ-4193 and CM-CFG-5049 Cause A package in the deployment definition no longer exisits in Cognos Connection. Resolving the problem Remove the non-existant package from the deployment export definition. CM-REQ-4011 errors even though sufficient permissions defined for a report and its ancestors. Users are getting permission errors like the one below when attempting to run a report for which they have Execute and Traverse (and maybe more) permissions for. These users also have sufficient permissions on all the report's ancestors including the report's package. Cause The report that was to be run contained a Layout Component Reference that was referencing a report for which the user did not have adequate Resolving the problem Provides appropriate permissions on the report that report that is being run's Layout Component Reference is using. http://www01.ibm.com/support/docview.wss? uid=swg21342718 Workaround: Have someone who does have appropriate permissions change the Layout Component Reference's Embed property from Reference to Copy. This change will make it so that the layout from the other report is copied to this report then and only then, rather than every time the report is ran. Steps:1) Log in as someone who can run the report. Log in as System Administrator if necessary. 2) Open up the report in Report Studio. 3) Select the Layout Component Reference that is in the report. 4) In its properties window, change the Embed property from Reference to Copy permissions.
3.
CM-REQ-4011
4.
CM-REQ-4023
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5.
CM-REQ-4159
Error logging into Cognos Connection CM-REQ-4159 Content Manager has returned an error in the response header.
Cause Scenario where the end user's Cognos 8 BI Reporting Service user profile (located in the content store) is invalid/corrupt. Resolution
CM-REQ-4159.doc
6.
CM-SYS-5100
error appears while trying to open or to execute a report system hangs after the error appears
Cause This error means that an attempt has been made to insert a record with a duplicate (unique) key. This error will also be generated if an existing record is updated to generate a duplicate (unique) key. Typically this is a duplicate primary key, but it need not be the primary key. Environment Windows 2003 Server Oracle Server 9.2.0.6.0 Oracle Client 9.2.0.6.0 JDBC 9.2.0 UTF-8 instance of database Resolving the problem
CM-SYS-5001 Interner Content ManagerFehler ist aufgetreten. ORA-00001: unique constraint (COGNOS8.PK_CMOBJE CTS) violated
create a new content store and make a full deployment from the old content store
Steps:
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create a new schema in your oracle db server for the new content store open Cognos Connection -> Tools -> Content Administration use the export functionality to make a full deployment open Cognos Configuration and enter under Data Access -> Content Manager -> Content Store the new content store restart the server make an import of the full deployment
http://www01.ibm.com/support/docview.wss? uid=swg21340367 7. Content manager service error DPR-ERR2058 Content Manager Error When Starting IBM Cognos 8 In the cogserver.log file, the following error appears: An attempt to register the dispatcher in Content Manager was unsuccessful. Will retry periodically. When connecting to http://computer name/cognos8, the following error messages appear in the browser: Resolution: IBM Cognos Configuration uses a user ID to bind to the LDAP database. If this user ID is moved to another group, IBM Cognos Configuration can no longer locate it. To correct the problem, move the user ID back to the original group. http://publib.boulder.ibm.com/infocenter/c 8bi/v8r4m0/index.jsp? topic=/com.ibm.swg.im.cognos.inst_cr_wi nux.8.4.0.doc/inst_cr_winux_id25040Cont entManagerErrorWhenStartingCog.html
DPR-ERR-2058
The dispatcher cannot service the request at this time. The dispatcher is still initializing
SoapSocketExc
eption: Connection Refused
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8.
CM-CFG-5063
CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store. MSG_NOT_FOUND=cm CannotUpgradeInStand ByMode
Cause Incorrect signon specified for the account used to connect to the content store Resolving the problem Verify that the correct username and password for the database user account is specified in Cognos Configuration for the content store settings. http://www01.ibm.com/support/docview.wss? uid=swg21341492
9.
CM-REQ-4132
CM-REQ-4132 The existing deployment archive 'Package Name' could not be removed from the file system. Error when exporting a package using Cognos 8 deployment.
Cause The deployment location should be accessible from all Content Manager hosts so that it is available regardless of any failover of the Content Manager. Environment This is a multi-server install, with one active Content Manager and one stand-by content manager. Error occurs when the stand-by content manager becomes active. Resolving the problem Use absolute instead of relative path to define the deployment directory in Cognos Configuration. In addition, the deployment directory should be accessible by all distributed servers e.g. the deployment directory is on a NFS mounted drive which is available to all distributed servers. We recommend that all Content Managers and Application tier hosts access the same shared Deployment location using NFS on UNIX or UNC on Windows. UNC will require that the Service run as a Domain Account [which is required anyway for integration with Print Spoolers or access to MSAS]. Configure the multiple environments (Dev, Test, Prod) to refer to the same Deployment Location. It can be on a generic File server, and this would provide the facility to migrate content from one Environment to another without any need for direct access to the hosts. Steps: 1. Open Cognos Configuration 2. Under Environment, Deployments file
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S.N o
1.
Error Code
Description
Recommended Resolution/Action
By default, SMTP servers are configured to block any relay messages from servers which are not on the authorized list. This is to prevent any unauthorized sender to send messages through that server. Resolving the problem On the SMTP server, add the IP of the Cognos application server(s) to the authorized sender list.
CNC-SDS-0335
reports fail to send by e-mail even though the SMTP server tests fine in Cognos Configuration. Multiple error messages are generated.
2. Delivery service CNC-BAL-0509 and CNC-DS-0001 When trying to run scheduled report which send output by email, we encountered the below error message. If we check the status of the report in Cognos
Environment Windows, Unix Resolving the problem 1) Enable Delivery service. A. Delivery service can be enable in IBM Cognos
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administration, its status is unavailable in the "run by" column. CNC-BAL-0509 One or more errors have occurred. Your request could not be fully processed. In the file cogserver.log under the logs folder where Cognos 8 is installed. The below error message was logged <trace>CNC-DS0001 The following Delivery Service general error occurred: Could not connect to SMTP host: mailserver, port: 25Could not connect to SMTP host: mailserver, port: 25</trace> Problem with mail server, will test again in 10 seconds 3. Delivery service CNC-DS-0008 Same report attached twice (or more) to an event result in a HTML file with error: CNC-DS0008 CNC-DS-0008 No output available for: < >c
Cause By default, only one report output version will be kept. This means, when the same report will be add to an event with option save more than once, the first output will be removed as soon the second output is created. Environment IBM Cognos 8 BI Event Studio Resolving the problem In Cognos Connection, in the properties of the attached report, increase the number of occurrences or set the duration at least to one day. Steps: 1. Open Cognos
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Connection In the properties of the report, under Report output versions, increase the number of occurrences or set the duration at least to one day. http://www01.ibm.com/support/docview.w ss?uid=swg21342404 4. Delivery service CNC-GEN-2107 CNC-GEN-2107: An unexpected error has occurred. Unable to Print PDF Reports There may be no error messages and the status of the print job is Succeeded. To correct the problem, try the following:
If IBM Cognos 8 is
installed on UNIX, ensure that Adobe Reader is installed in the path of the user that starts IBM Cognos 8.
If IBM Cognos 8 is
installed on UNIX, ensure that the lpstat -v command returns a configured printer and that a printer variable is defined.
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network address for the printer in IBM Cognos Connection, use the following syntax:
S.N o
1.
Error Code
Description
Recommended Resolution/Action
Resolving the problem Ensure that the Notification Database in Cognos Configuration on the Application Tier Cognos 8 servers point to the same
CNC-EVE-3102
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S.N o
1.
Error Code
Description
Recommended Resolution/Action
Cause timing of server reboots Resolving the problem Change the time of night that Cognos servers are restarted so that there are no active schedules. For example, if reports are scheduled to kick off at 5:05 AM, it is unlikely that a multiserver environment (or a slower single server) will be up and ready to process those requests in such a short time frame. In addition, make sure there is a sufficient amount of time between server reboots so that the distributed components are brought back up properly. This is especially true for the content manager server which must be up and fully running before any of the other servers are restarted. Once the primary content manager is active and running, the application tier servers (report servers in ReportNet) are next, with gateway servers restarted last. http://www01.ibm.com/support/docview.w ss?uid=swg21340925
CNC-JOB-0004
CNC-JOB-0004 An error has been encountered in one of the steps associated to the job. Overnight scheduled jobs fail in a multiserver environment.
2.
Job service
CNC-JOB-0025
Unable to schedule or save report: CNCJOB-0025 Encountered an error updating the event status. CNCJOB-0025 Encountered an error updating the event status. CNC-
Resolving the problem Ensure that the Notification Database in Cognos Configuration on the Application Tier Cognos 8 servers point to the same database defined as the Notification Database in Cognos Configuration on the Content Manager Cognos 8 servers. If there is NO
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4.
Job service
CNC-JOB-3302
5.
Job service
CNC-JOB-3306
Resolving the problem Correct the searchPath so that only one job is run.
S.N o
1.
Error Code
Description
Recommended Resolution/Action
Cause The system had 4 content
CNC-MON-0024
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S.N o
1.
Error Code
Description
Recommended Resolution/Action
Resolving the problem The error is caused by an
CNC-ASV-0001
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2.
Agent service
CNC-ASV-0050
'CNC-ASV-0050 Event condition not met' although conditional expression is true Event conditions are never met as long as there is no direct transaction on any data base table or the cube. For example the following event condition 'sysdate() = 2008-03-27' is never met, not even on March, 27th of 2008. The same behaviour can be investigated when the '1=1' condition is used.
Cause An event condition does not cause any transaction on any of the database's tables or to the cube as long as the result can be calculated. Resolving the problem Enhance the event condition with a boolean condition that provokes at least one database access and where the result is always true. example 1 : Instead of 'sysdate() = 2008-03-27' use ' 'extract(day, maximum([Introduction date])) > 0 and sysdate() = 2008-0327' example 2 : Instead of '1=1' use ' caption of [xxx] = 'xxx' ' http://www01.ibm.com/support/docview.w ss?uid=swg21342900 Cause
3.
Agent service
CNC-ASV-0025
CNC-ASV-0025
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4.
Agent service
CNC-ASV-0007
CNC-ASV-0007 Error When Calling a Report Trigger From a Web Service Task.CNC-ASV-0007 An error occurred with the agent Web service task. The operation failed. org.apache.wsif.WSI FException: CloneNotSupported Exception cloning context.
5.
Agent service
CNC-ASV-0025
CNC-ASV-0025 Agent Condition invalid: DPR-ERR2056 The Report Server is not responding. Running event studio agent fails and causes report server to shut down.
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if ([YesterdayUnits] <> 0) then ((([TodayUnits] [YesterdayUnits])/ [YesterdayUnits])*100) else (0) The original expression for the [Difference] calculation was [TodayUnits] [YesterdayUnits]/ [YesterdayUnits])*100 http://www01.ibm.com/support/docview.w ss? uid=swg21410532&myns=swg imgmt&mynp=OCSS9RTN&my nc=R Cause The libcrxapi.so was not existing at location <install Dir>/c8/bin . It was either moved or deleted by a user. Resolving the problem To resolve this issue you would need to copy libcrxapi.so to <install Dir>/c8/bin directory. If its a distributed system you can copy it from the other server or else you would need to copy it from backup of file system. Restart Cognos services after the file is placed at the appropriate location. http://www01.ibm.com/support/docview.w ss?uid=swg21380306
6.
Agent service
CNC-ASV-0025 Agent Condition invalid: CCL-PLG0001 Failed to load the pluggable shared library. The specified module could not be found. (D:/Program Files/cognos/c8\./bin \AuthoredReportGe nerator.cpi) CCL-SRV-0501 The server process caught an unexpected exception. CCL-PLG-0001 Failed to load the pluggable shared library. BIBusTKServerMain: fatal: libcrxapi.so: open failed: No such file or directory.
7.
Agent service
CNC-ASV-0022
Resolving the problem Append the URL with ?wsdl to retrieve the XML description of the web service. For example, for the service: http://www.pliantsoftw are.ws/hndcap.asmx instead use: http://www.pliant software.ws/hndcap.asmx?wsdl http://www01.ibm.com/support/docview.w
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S.N o
1.
Error Code
Description
Recommended Resolution/Action
Set the Class Loader Policy in WebSphere For WebSphere, the best solution is to set the Class loader policy to PARENT_LAST. The WebSphere documentation tells the administrator how to do this.
RDS-ERR-1000
Report Data Service Could Not Process the Response from the Content Provider. In WebSphere, this error occurs if another XML parser, such as Xalan is colliding with the one RDS uses.
Edit the Report To avoid problems with report layout, you must modify the report by performing one of the following:
2.
RDS-ERR-1022
Resolving the problem This error message could indicate that someone is trying to externally access RDS.
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Stop and restart RDS. http://publib.boulder.ibm.com/i nfocenter/caapps/v8r4m0/inde x.jsp? topic=/com.ibm.swg.im.cognos .ug_cra.8.4.0.doc/ug_cra_id381 06Troubleshooting.html Resolving the problem A report fails because it exceeds the data size limit set by the administrator. Increase the size limit for report data by changing the Governor limit setting. http://publib.boulder.ibm.com/i nfocenter/caapps/v8r4m0/inde x.jsp? topic=/com.ibm.swg.im.cognos .ug_cra.8.4.0.doc/ug_cra_id381 06Troubleshooting.html Workaround: Re-run the report with smaller date range, lesser prompt values to reduce the data volume fetched by the report. There may be iterations to get complete date and then try merging it into one output format manually. Resolving the problem The provider, such as IBM Cognos 8 or PowerPlay is not responding. Ensure that IBM Cognos 8 or PowerPlay is running. Check the server log for error messages related to these providers. http://publib.boulder.ibm.com/i nfocenter/caapps/v8r4m0/inde x.jsp? topic=/com.ibm.swg.im.cognos .ug_cra.8.4.0.doc/ug_cra_id381 06Troubleshooting.html Resolving the problem Generally, this error occurs when trying to log on to the
3.
RDS-ERR-1023
The Report Name Could Not Be Run Because It Exceeds the Report Data Service Data Size Limit Set by the Administrator
4.
RDS-ERR-1031
Report Data Service was unable to retrieve the metadata for Name
5.
RDS-ERR-1005
The Logon Requirements for IBM Cognos 8 Could Not Be Obtained. You May Already Be
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same namespace twice. In some cases, it may indicate a problem with a security setup such as SiteMinder. Ensure that you are not already logged in. http://publib.boulder.ibm.com/i nfocenter/caapps/v8r4m0/inde x.jsp? topic=/com.ibm.swg.im.cognos .ug_cra.8.4.0.doc/ug_cra_id381 06Troubleshooting.html Resolving the problem The report output version that you want to run cannot be retrieved from the content store. This problem can be caused by one or more of the following:
6.
RDS-ERR-1044
The Output for the Requested Version for Object NameCould Not be Retrieved
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contains the report. http://publib.boulder.ibm.com/i nfocenter/caapps/v8r4m0/inde x.jsp? topic=/com.ibm.swg.im.cognos .ug_cra.8.4.0.doc/ug_cra_id381 06Troubleshooting.html Resolving the problem This error occurs if a user (or administrator) tries to cancel an RDS request, but the request no longer exists. This can happen if the user clicks Cancel after the administrator has already restarted RDS. Wait for RDS to restart. http://publib.boulder.ibm.com/i nfocenter/caapps/v8r4m0/inde x.jsp? topic=/com.ibm.swg.im.cognos .ug_cra.8.4.0.doc/ug_cra_id381 06Troubleshooting.html
7.
RDS-ERR-1039
2. PowerPlay Transformer
S.N o
1.
Error Code
Description
Recommended Resolution/Action
Cause Namespace timeout was occurring. Resolving the problem Increase Inactivity Timeout in seconds for Authentication from 3600 to 7200 in Cognos Configuration. http://www01.ibm.com/support/docview.w ss?uid=swg21343193
No error code
During cube build process, Transformer reprompts for the security after an hour. During cube build process, Transformer reprompts for the security after 60 minutes. Logon Window pops up with the
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3.
PowerPlay Transformer
Some Report Studio reports connect to a powercube that was generated by batch. After each cube build, some categories disappear from the report and even from the left "Insertable Objects" pane.
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4.
PowerPlay Transformer
PDS-PCT-0020 or BMT-MD-6003
Transformer 8.3 'New Model' wizard errors with Cognos cube packages: PDS-PCT-0020 or BMT-MD-6003. PDSPCT-0020 Unable to open the PowerCube: (Open Data Cache). Cube path/name may be incorrect; cube may be corrupt or may not be a PowerCube. Alternatively, you may continually receive a Data Source Signon window. Even if you enter in the correct credentials, the signon window will appear again once you click "OK". If you click cancel you may get the following error: BMT-MD-6003 No connection to the data source could be established.
3. Cube generation
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Error Code
Description
Recommended Resolution/Action
Cause There is not enough disk space to create the UDA temporary files. Resolving the problem With older versions of Transformer, a solution would be to redirect TEMPFILEDIRS to another disk with enough available space, and to increase SortMemory in the file cer*.ini, but this file does not exist anymore in version 8.3. The first thing to do is to verify that "Series 7 IQD Bridge" has been installed with Transformer 8.3. If this is the case, then a folder named CS7Gateways should exist under /cognos/c8. In that directory, there is a /bin directory where a file named cs7g.ini can be found. This file replace the old cer*.ini files. Steps: - Open cs7g.ini - Add the following variables under the [Services] section : TEMPFILEDIRS=D:\TEMP SortMemory=8192 (the values here are just examples) - Save the file - Restart Transformer.
TR0109 - TR3312
Building a cube : errors TR0109 TR3312 - DMS-EGENERAL during open cursor. Unable to generate a cube : a data source cannot be read. When the amount of data is reduced in that data source, the cube build succeeds.
2.
Cube generation
PDS-PCT-0020 PDS-REC-0021
Cannot test datasource connection to secured powercube on Cannot test datasource connection to secured powercube on. Cannot test datasource connection to secured powercube
http://www01.ibm.com/support/docview.w ss?uid=swg21343222 Symptom PDS-PCT-0020 Unable to open the PowerCub PDS-REC-0021 (Open Data Cache). Cube path cube may be corrupt or may not be a PowerC
Cause By default, the Cognos 8 service is started with the "Local System" account which is unable to access network resources.
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4.
Cube generation
TR1102, TR0701
Cause In the mdl script for CUBEUPDATE statement customer had given the path of the mdc file instead of Cube name. We can also get the above error if the correct cube name is not provided. Environment Windows, Unix Resolving the problem Put proper cube name in the CUBEUPDATE statement of mdl script. Steps:Following was the scenario: MDL script[updatecube.mdl] which was used :-
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SignonAdd "signonname" UserId "user name" password "password" AutoLogon {True} SignonNamespace "namespace name" SignonType "Cognos OPENPY "D:\Transformer\XYZ.pyj" EVENTSTART "Build Monthly Powercube" CUBEUPDATE "D:\Transformer\XYZ.mdc" SAVEPY "D:\Transformer\XYZ.pyj" EVENTEND SignonDelete "signonname" Command used was :cogtr.exe -mupdatecube.mdl The correct script should be as below :SignonAdd "signonname" UserId "user name" password "password" AutoLogon {True} SignonNamespace "namespace name" SignonType "Cognos OPENPY "D:\Transformer\XYZ.pyj" EVENTSTART "Build Monthly Powercube" CUBEUPDATE "CubeXYZ" SAVEPY "D:\Transformer\XYZ.pyj" EVENTEND SignonDelete "signonname" http://www01.ibm.com/support/docview.w ss?uid=swg21343187
4. Caf tool
S.N o
1.
Error Code
Description
Recommended Resolution/Action
Cause Corrupt CAFE installation. Environment Windows XP, Microsoft Office
No error code
CAFE 8.3 Exploration View not working in Excel 2007. After loading
the Cognos Analysis for Excel (CAFE) 8.3
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2007, Microsoft Excel 2007 Resolving the problem Deinstall CAFE, Reinstall CAFE. http://www01.ibm.com/support/docview.w ss?uid=swg21343229 Resolving the problem IBM Cognos 8 BI Analysis for Microsoft Excel does not support prompts. You receive this error message when a package that contains prompts loads or when selecting or expanding members in the source tree of a package with prompts. You must choose a package that does not have prompts. http://publib.boulder.ibm.com/i nfocenter/caapps/v8r4m0/inde x.jsp? topic=/com.ibm.swg.im.cognos .ug_cra.8.4.0.doc/ug_cra_id381 06Troubleshooting.html
2.
CAF tool
COR-ERR-2011
3.
CAF tool
COR-ERR-2014
If the data that you receive back has more than 250 columns or more that 65,500 rows and you are not using Microsoft Excel 2007, the result is truncated. You receive this message to make you aware of the truncation. http://publib.boulder.ibm.com/infocent er/caapps/v8r4m0/index.jsp? topic=/com.ibm.swg.im.cognos.ug_cra. 8.4.0.doc/ug_cra_id38106Troubleshoot ing.html Workaround: To avoid this limitation, limit your data selections.
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4.
Caf tool
CM-REQ-4179
CM-REQ-4179 The locale 'nb-no' is not one of the configured content locales. The following error message occurs when attempt to publish a report from CAFE to Cognos Connection.
Cause The required locale is missing from content locale in Cognos Configuration. Resolving the problem Define the required content locale under the 'Edit Global Configuration' option in Cognos Connection on all machines with Cognos8 installed. Steps: 1. Invoke Cognos Configuration. 2. Goto 'Actions - Edit global configuration' 3. Enter the required content locale definitions into the 'Content Locales' and 'Content Locale Mapping' tabs. 4. Restart the Cognos8 service. http://www01.ibm.com/support/docview.w ss?uid=swg21343101
5. Framework manager
S.N o
1.
Error Code
Description
Recommended Resolution/Action
Cause The Usage property for the query item is set to Fact in Framework Manager. Resolving the problem 1.Change the Usage property to Attribute. Steps: In Framework Manager, select the query item. 2.If the Properties pane is not already visible, go to the View menu and click Properties. 3.Under the Usage property in the Properties pane, select Attribute. 4.Save and re-publish the package. http://www-
A numeric query item displays properly in Framework Manager, but not in Cognos Viewer. For example, a number such as 20080401 in framework manager would be displayed as 428408580343 in Cognos Viewer.
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2.
Framework manager
BMT-MD-3999, BMT-MD-2036
Error validating a converted model or creating new project: BMT-MD3999 An unknown error occurred. Error occurs when validating a converted model or creating new project.
3.
Framework manager
BME-EX-0071 and BME-EX-0073 Error opening Framework Manager Model. Unable to open a Framework Manager model.
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Refer to the FrameWork Manager Users Guide for more details. http://www01.ibm.com/support/docview.w ss?uid=swg21341395 Cause Database was not available after server reboot. Resolving the problem From Cognos Configuration save Configuration settings and then restart the Cognos service. http://www01.ibm.com/support/docview.w ss?uid=swg21342616 Cause The model.xml file is corrupted (easily verified by opening the file within Internet Explorer or any other XML validator) Resolving the problem http://www01.ibm.com/support/docview.w ss?uid=swg21340059 Refer embedded document
4.
UDA-SQL-0432
UDA-SQL-0432 Unable to locate the gateway. Datasources not available and reports will not run. "UDA-SQL-0432 Unable to locate the gateway "cogudaor"
5.
Framework manager
BME-EX-0125
Unable to open existing FM project: BME-EX-0125 The Document Object Model (DOM) parser failed. Unable to open a previously created Framework Manager model. This occurs regardless of whether the model is opened from the workstation it was originally created upon or from other workstations. Unable to cast a Float field as an Integer: RQP-DEF0177, UDA-SQL0564, UDA-CUR0000. RQP-DEF0177 An error occurred while performing operation 'sqlScrollBulkFetch' status='-232'. UDA-SQL-0564 [Microsoft OLE DB Provider for SQL Server]Arithmetic overflow error for
6.
Framework manager
Cause This is caused by values larger than 2147483647 in the float field. A signed, 4-byte integer datatype only allows for values up to positive (2^31) - 1. Environment Reporting Database: Microsoft SQL Server Resolving the problem You can cast the field as a bigint datatype instead. The expression editor for a field in a Model Query Subject will not allow you to use bigint as a datatype, so you must make this change in the SQL of the underlying Data Source Query
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Framework manager
When I run Framework Manager, I get the following error message when I try to load a project. Creating 'bmtEEPlugin.CBmt EENodeHandler' failed error Could not load plugin 'E:\Program Files\cognos\c8\bin\ BmtEEPlugin.dll' How to publish a package after modifying the model without impacting existing reports based on that package.
8.
Framework manager
No error
Resolving the problem This is essentially a question about how model versioning works. If you want all your old reports to still work fine after changing a model, you need to enable model versioning when you publish the package in Framework Manager. With this option checked, ReportNet (or Cognos 8) will create a new version of the model for this package in the content store, instead of overwriting the existing model. Once done, the published package will have multiple versions of the model in the content store. All old reports will automatically link to the old model, and all new reports
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Framework manager
CAM-CRP-0287
CAM-CRP-0287 error is thrown when opening a project in Framework Manager. Opening Model Failed error-13 CAM-CRP0287 Unable to read the CRYPTO section of the 'cogstartup.xml' configuration file. Loading Project Failed
6. Configuration S.N o
1.
Error Code
Description
Recommended Resolution/Action
Resolving the problem Decrease the "Maximum
CAM-AAA-0027
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Workaround: Try after some time. 2. Configuration CAM-CRP-1095 CAM-CRP-1095 Unable to find the encryption certificate with alias 'encryption' in the keystore. Unable to generate the cryptographic keys in a multiserver installation. Resolving the problem Ensure that the dispatcher and controller URI's point to the correct application server. Steps: 1. Under Environment in Cognos Configuration, change the Dispatcher and Controller URI's to point to the proper application server. Right click on Environment and click Test http://www01.ibm.com/support/do cview.wss? uid=swg21343186 3. Configuration 403: Access Forbidden Due to the presence of characters known to be used in Cross Site Scripting attacks, access is forbidden. This web site does not allow Resolving the problem IBM Cognos ReportNet supports the Netegrity Siteminder CSS checking filter. By default, the Siteminder filter rejects any requests that contain greater than (>) or less
2.
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4.
Configuration
CFG-ERR-0106
Unable to start Cognos BI 8.3: CFGERR-0106 Cognos Configuration did not receive a response. Error CFG-ERR-0106 Cognos Configuration did not receive a response from the Cognos 8 service within the time alotted. Check that the Cognos 8 service is available and properly configured
5.
Configuration
CFG-ERR-0103
Cannot start Cognos 8: CFG-ERR-0103 Unable to start Cognos 8 service. CFG-ERR-0103 Unable to start Cognos 8 service. Execution of the external process returns an error code value of '-1' Cognos 8 cannot be started from Cognos Configuration or from Windows Services but it can be started from the command line via STARTUP.BAT.
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6.
Configuration
CFG-ERR-0106
CFG-ERR-0106 Error When Starting the IBM Cognos 8 Service in IBM Cognos Configuration. CFGERR-0106 Cognos Configuration received no response from the Cognos 8 service in the allotted time. Check that Cognos 8 service is available and properly configured.
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9.
Configuration
PRS-PRH-0252, DPR-DPR-1013
PRH-0252 The response received is invalid. An XML result was expected from
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Cognos Tool Known Errors and its Resolution Document 45 "dispatcher" HTTP Status 500 DPR-DPR-1013 Unable to parse response envelope. The response does not contain a valid XML document
(memory, CPUs). Restart the services and re-run the reports. Steps:To modify the sort size: Launch Cognos Configuration on your application tier server In the "Explorer" window, select "Environment". In the "Environment" window, find and modify the setting "Sort buffer size in MB". The default is 4, values over 32 are not advised. Larger values may cause resource shortages, smaller values may cause additional local processing of large data sets. To modify the number of proceses Launch a browser and log into Cognos Connection as a user with access to the Server Configuration Click on Tools->Server Administration Process settings can be set at either the global, dispatcher or service level. Settings at the lower level will override settings at a higher level. Select the appropriate level, and click the "Set Properties" button. Click on the "Settings" tab to open up the settings. There are different settings for Interactive processes and Batch processes. Find and modify the setting for "Maximum Number of processes for the batch report service" or "Maximum number of processes for the Interactive report service" as appropriate. The number of processes should typically not exceed 2 times the number of CPU's (or 1.5 times the number of cores), but this may vary by system depending on the architecture and the type of reporting being done. http://www01.ibm.com/support/docview.w ss?uid=swg21340908 Cause When CAM initially binds to the LDAP the Binding Credentials
10.
Configuration
CAM-AAA-0134, CAM-AAA-0036
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7. Other Errors
S . N o
1.
Description
Recommended Resolution/Action
Unable to Publish PowerCube as Data Source and Package from Transformer: PRS-OBJ-0617
Resolving the problem The user (or a Group or Role that the user is a member of) needs the following
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Execute and Traverse for the Administration capability Execute and Traverse for the Data Source Connections capability (note that this is child of the Administration capability) Write for the Data Source Connections area in Cognos Administration
Traverse and Write permissions for the Public Folders area or folder where the package is to be located.
2.
Other
No error code
Blank Internet Explorer page remains open after saving report output in Microsoft Excel 2007 format
http://www01.ibm.com/support/docview.wss? uid=swg21343277 Cause Internet Explorer 6 Resolving the problem It was noted that after upgrading to IE 7 the issue disappeared. Workaround: Delete the cookies and temp files using browser options and try with a fresh instance of the browser.
3.
Other
CNC-SDS-0413
Error for Scheduled Reports: CNC-SDS0413 There was a problem in executing the task
4.
Other
No error code
Resolving the problem Renew the credentials Steps:1. Have the user log into Cognos Connection 2. Click on My Area - My Preferences 3. Click on the Personal tab - under Credendials click on Renew the credentials 4. A dialog box should confirm that credentials have been renewed successfully - click ok 5. Trigger or have the schedule run and test for the error. http://www01.ibm.com/support/docview.wss? uid=swg21343239 Resolving the problem Add 'Read' permission to the report for all
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5.
Other
No error code
Getting 'XML HTTP Error' while accessing certain packages in Report Studio from client machines
Add 'Read' permission to the required users or user groups. http://www01.ibm.com/support/docview.wss? uid=swg21343237 Resolving the problem When client machines are on the same network with the BI Server's Netowork(10.1.X.X), they are able to download metadata for all packages. Its only when the client machines are on the 10.10.X.X network that users are not able to load the metadata for certain large packages. Customer should direct this to their network administrator at investigating it in the proxy server. A possible root cause of this issue can be traffic is being filter in the proxy server. http://www01.ibm.com/support/docview.wss? uid=swg21343232 Workaround: A possible work around is to bypass the proxy server to use 10.1.X.X for their client machines.
6.
Other
No error code
Cannot View Reports in Excel Format with Internet Explorer 7. Whenever a user tries to open a report in any Excel format within Cognos Connection the page reopens as an HTML document. Other formats appear to work (such as PDF), this appears to just affect Internet Explorer 7 users trying to open Excel reports.
Cause This issue is due to the increased security in Internet Explorer 7. Environment Windows XP with Internet Explorer 7 and Cognos 8.3. Resolving the problem Add Cognos to Trusted Sites in internet Explorer 7, and lower the security for trusted sites to Medium-Low. Steps:1. Go to the 'Control Panel', after ensuring that Internet Explorer is closed. 2. Open 'Internet Options' 3. Go to the 'Security' tab, ensure that Cognos is a 'Trusted Site' 4. Click 'Custom Level...' ensuring that Trusted Sites is highlighted. 5. From the 'Reset to:' drop down menu select 'Medium-low' and then click 'Reset' 6. Click 'Yes' if prompted, then 'Ok', 'Ok', then restart Internet Explorer and try
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NOTE: if you have a distributed environment you need to ensure the services on the Content Manager machine are stopped last and started first. http://www01.ibm.com/support/docview.wss? uid=swg21343208 Cause The browser is trying to pass the cookie information from one install to the other. This will not work as the cookie information is only valid for the environment initially authenticated against. In the case where the installs are like below: Install 1: http://server1.cognos.com/cog nos8 Install 2: http://server2.cognos.com/cog nos8 The cookies from both installs will have the same settings (domain is .cognos.com and path is /cognos8).
8.
Sign on
CAM-AAA0203
CAM-AAA-0203 Unable to generate or validate a userSessionID. If multiple Cognos environments are secured against the same security authentication source, and you move between them within the same browser session, this error will appear.
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Resolving the problem Add Domain and (if applicable) Path information into Cognos Configuration Global Settings, so that the browser understands the cookie is only valid for a certain install. Steps:1. Open Cognos configuration 2. Navigate to Actions - Edit Global Configuration - General tab 3. Enter a value into the Domain option such as server1.cognos.com and Path information such as /c8 http://www01.ibm.com/support/docview.wss? uid=swg21343190 Cause Excel security in Office 2007 Resolving the problem Solution came from forums.microsoft.com Steps:Add new registry key as below. HKEY_CURRENT_USER\SOFTWARE\MICROS OFT\OFFICE\12.0\EXCEL\SECURITY Rightclick --> new>DWORD> add key ExtensionHardening value = 0 make sure the key word without any spaces. http://www01.ibm.com/support/docview.wss? uid=swg21342407
9.
Excel 2007
No error code
Warning message in Excel 2007. When running a report to Excel 2007 you might receive a warning . "The file you are trying to open, 'xyz', is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?" DPR-DPR-1035 Dispatcher detected an error. (in cogserver/crnserver.l og) DPR-CMI-4007 A request to perform an active content manager election failed. (in pogo_.log)
10 .
Dispatcher
DPR-DPR-1035
Cause There are several possible root causes for these errors, including:
unsupported database collation sequence used for the content store insufficient permissions for the user configured to connect to the content store
modifications made to key system files Resolving the problem 1. Ensure that the database collation sequence for the content store is
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2.
3.
case-insensitive. Grant create and drop table privileges for the content store to the user who will be specified in Cognos Configuration. Ensure that the above user account is a member of the db_ddladmin role.
Verify that none of the system.xml files were modified in any way, and that no customizations have been performed (a file comparison utility could be used to compare each system.xml against those present in a new base install). If modifications have been done, undo these by restoring the original files and restarting the service. http://www01.ibm.com/support/docview.wss? uid=swg21339758 Cause Oracle application server does not parse the XML property Environment Oracle 10g3 application server Resolving the problem Set wrap_input_stream=true before creating WAR or EAR Steps: 1.Locate <C8_location>/webapps/WEBINF/p2pd_deploy_defaults.properties 2.Find the following lines: #set this to true to wrap the input stream so that Oracle Application Server will parse the XML properly #wrap_input_stream=true 3.Uncomment the second entry. I.e. the lines will be as shown below: #set this to true to wrap the input stream so that Oracle Application Server will parse the XML properly wrap_input_stream=true 4.Then create a WAR or EAR file using Cognos 8 configuration tool http://www01.ibm.com/support/docview.wss? uid=swg21343136 These error messages usually occur when the dispatcher cannot communicate with Content Manager. To help you determine the specific cause, look in the
11 .
Dispatcher
DPR-ERR-2101
Getting DPR-DPR1013 Unable to parse response envelope. The response does not contain a valid XML document or error message below in cogserver.log when accessing security or configuration tab in cognos connection.
12 .
Dispatcher
DPR-ERR-2058
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14
Dispatcher
DPR-ERR-2082
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15 .
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17 .
Other
A user gets a HAL error when opening Report Studio. All other studios open without problems. HAL ERROR:_6K8._8H6() must be called in the HTML body
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19 .
Sign on
CAM-AAA0203
CAM-AAA-0203 Unable to generate or validate a userSessionID. If multiple Cognos environments are secured against the same security authentication source, and you move between them within the same browser session, this error will appear.
Resolving the problem Add Domain and (if applicable) Path information into Cognos Configuration Global Settings, so that the browser understands the cookie is only valid for a certain install. Steps:1. Open Cognos configuration 2. Navigate to Actions - Edit Global Configuration - General tab 3. Enter a value into the Domain option such as server1.cognos.com and Path information such as /c8 http://www01.ibm.com/support/docview.wss? uid=swg21343190 Cause Each Image Viewer portlet must also be configured to reference an absolute URL in order for images to be displayed properly Resolving the problem Modify the Image URL address within each Image Viewer portlet that contains an image, ensuring that an absolute URL is used
20 .
Other
Images do not appear within a Cognos Connection portal tab Image Viewer portlet when accessing by a remote machine. The images do appear when accessing the portal on the same server
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22 .
UDA-SQL0114
UDA-SQL-0114 The cursor supplied to the operation "sqlOpenResult" is inactive. UDA-SQL0115 Inappropriate SQL request. UDASQL-0564 [Microsoft SQL Native Client]Invalid length parameter passed to the SUBSTRING function. (SQLSTATE=42000, SQLERRORCODE=53
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24 .
Other
Report's schedule management page options greyed out when trying to schedule a report.
25 .
Other
Report completes with interactive view, but runs forever when save into content store.
A report (normally finishes within 5 minutes) completes when it is being run interactively, but runs forever when we save it into the content store. However, other reports within the same package runs perfectly no matter it is interactive or batch process. Design of the failing report is also pretty simple, it only
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The data source is relational, can be dimensionally modeled. 26 . Other ATT00001.txt and ATT00002.htm files attached in email of scheduled reports Unwanted ATT00001.txt and ATT00002.htm files are being attached in emails from scheduled reports.
27 .
Other
From Cognos Connection cannot render reports in PDF or Excel. HTML works fine. Adobe Acrobat error message: The file is damaged and could not be repaired. Excel will show error: HTTP 404 - The requested resource() is not available.
28 .
Other
Importing deployment package fails: The EXECUTE permission was denied on the object
Importing deployment package fails with an error. CM-SYS-5092 Content Manager failed while returning the query results.
Cause Login used to connect to the content store does not have sufficient permissions on the database to execute the object. Resolving the problem CMPARSEIDS is a stored procedure so grant a user the execute permission on it.
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29 .
Other
ORA-00942
Cause The permission Grants for the table was not replicated to put it back to the original state. Environment Oracle database all versions. Resolving the problem Add the required permission Grants back to the table. See the Oracle user guide for details. http://www01.ibm.com/support/docview.wss? uid=swg21343152
30 .
Other
PRS-TPR-0352
Resolving the problem The Presentation Service eventually needs to read templates and generate Cognos Connection HTML from those streamed to the browser. This requires parsing the templates and configurations made in system.xml for Cognos Connection. Make sure the user running the Application Server has read access to CRN_ROOT/templates/ and all subdirectories. Ensure that the CRN_ROOT/templates/ps/portal/system.xml is valid and correct. Compare it against an original file and check carefully for any additions. http://www01.ibm.com/support/docview.wss? uid=swg21344278 Cause RTM file corrupted after exporting and importing the package. Resolving the problem RTM files are local copies of the Run Time Model which are created when the first user has accessed the published package.
31 .
Other
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33 .
Other
Cogserver.log files fill up quickly with Request level audit logging enabled
Cogserver.log files fill up quickly with Request level audit logging enabled in Server Administration.
34 .
Other
Running report as PDF gives error: Unable to save this document because it has no pages
Attempting to run a report as PDF gives the following: Unable to save this document because it has no pages
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