Electronic Ticketing

Abacus Fares & Ticketing Electronic Ticketing
TABLE OF CONTENTS
10. ELECTRONIC TICKETING........................................................2
10.1 INTRODUCTION....................................................................................3
10.2 ELECTRONIC TICKETING ASSOCIATE PROFILE TABLE..............................4
10.3 ELECTRONIC TICKETING ......................................................................7
10.3.1 FORM OF IDENTIFICATION (FOID)......................................................................9
10.3.2 PRINTER DESIGNATION...................................................................................12
10.3.3 ELECTRONIC TICKETING .................................................................................13
10.3.4 DISPLAY ELECTRONIC TICKET RECORD (ETR)..................................................17
10.3.5 EXTENDED ELECTRONIC TICKET SEARCH (MASK)...........................................23
10.3.6 REDISPLAY ETR ..............................................................................................40
10.3.7 DISPLAY ELECTRONIC TICKET RECORD (ETR) HISTORY...................................41
10.4 VOIDING ELECTRONIC TICKETS...........................................................44
10.4.1 AUTOMATED VOID (VOID TICKET FROM TICKETING FIELD)..............................44
10.4.2 AUTOMATED VOID (VOID TICKET FROM DISPLAYED ETR)................................46
10.5 ELECTRONIC TICKET REFUND..............................................................47
10.5.1 FOR MARKETS USING AUTO REFUND MASK ...................................................47
10.5.2 FOR NON-AUTOMATED REFUND MARKETS .....................................................49
10.6 DAILY AUDIT TRAIL ...........................................................................50
10.6.1 FOR OPTAT MARKETS......................................................................................50
10.6.2 FOR ATB2 MARKETS........................................................................................51
10.7 REGENERATE DOCUMENTS.................................................................52
10.7.1 ELECTRONIC TICKET PASSENGER/ITINERARY RECEIPT....................................52
10.7.2 DISPLAY A LIST OF REFUNDS AND EXCHANGES AUTHORISATION
TRANSACTIONS..........................................................................................................54
10.7.3 REGENERATE REFUND/EXCHANGE AUTHORISATION FORM FROM AUDIT TRAIL
57
10.7.4 REGENERATE REFUND AUTHORISATION (REA) HARDCOPY FROM ETR ...........59
10.7.5 REGENERATE AGENT COUPON/PASSENGER RECEIPT/CREDIT CARD CHARGE
FORM (OPTAT MARKETS ONLY)..................................................................................60
10.8 ELECTRONIC TICKET REVALIDATION ...................................................61
10.9 EXERCISE..........................................................................................63
Abacus International Pte Ltd
Abacus Fares & Ticketing Electronic Ticketing
10. Electronic
Ticketing
By the end of the chapter, you will be able to:
Understand the Airline associate profile table
Issue an electronic ticket
Identify electronic ticket transactions in the PNR
Access and view the history of an electronic
ticket transaction
Void an electronic ticket record
Re-issue an electronic ticket
Process electronic ticket refunds
Understand the revalidation process
Abacus International Pte Ltd 2
Abacus Fares and Ticketing Electronic Ticketing
10.1 INTRODUCTION
Electronic Ticketing, also known as Ticketless Travel, is a mean of selling air
transportation without requiring the issuance of paper value documents i.e. paper flight
coupons to the passenger. It eliminates the distribution and processing of accountable
documents by the travel agent as well as removes the need for passenger obtaining or
carrying valuable flight coupons.
Abacus host has the capability to establish a direct link with carriers who are Direct
Connect participants. An electronic ticket is used exactly the same way as paper ticket.
However, instead of processing a paper document, the link enables host to create,
update and transmit ticketing data to the validating carriers electronic ticketing
database on a real-time basis. Hence, Abacus system will be able to detect and send an
error to the user should the validating carriers system fails. User can choose to retry the
entry for Electronic ticket or issue a paper ticket.
The validating carrier will verify all the information and approves issuance. An Electronic
Ticket Record (ETR) is an electronic copy of the flight coupon information which will be
created and stored in the validating carriers system upon issuance of an electronic
ticket.
Electronic Ticketing procedures and ticketing restrictions of different markets
are determined by the local BSP and issuing carriers. For example, OPATB2
markets, Agent coupon will be printed from the ticket printer while settlement
documents including Electronic ticket passenger/itinerary receipt are printed from the
hardcopy printer. For OPTAT markets, Agent coupon, Credit card charge form (if any) and
other paper settlement documents will be printed from the hardcopy printer. These
documents are printed for settlement and auditing purposes as is done with paper
tickets.
There are two main indicators in the Travel Journal Record (TJR) to be updated
for activation of Electronic Ticketing. These indicators are Electronic
Ticketing Restricted and ETR Carriers.
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Electronic Ticketing Abacus Fares and Ticketing
10.2 ELECTRONIC TICKETING ASSOCIATE PROFILE
TABLE
Each carrier may have unique procedures for Electronic ticket issuance. These attributes
and restrictions are updated and reflected in the carriers specific Electronic Ticketing
Associates Profile (ETP) table.
1. To display SQ Electronic Ticketing Profile table
ENTRY:
WETPSQ
WETP
Function Identifier for Electronic Ticketing Associate Profile Table
SQ 2-letter ticketing carrier code
RESPONSE:
Response Explanation:
AIRLINE Electronic ticketing carrier code and name
PARTICIPATION
LEVEL
INTERACTIVE electronic ticketing refers to those carriers that
utilize a direct link to create or update ticketing data on an
immediate real time basis.
NON-INTERACTIVE electronic ticketing refers those carriers
that utilize teletype messages to communicate with Abacus Host.
User has to contact the issuing carrier(s) directly for any updates
or changes.
STATUS The indicator ACTIVE will be displayed if the carrier supports
Electronic Ticketing (ET).
The indicator INACTIVE will be displayed if the carrier does not
support Electronic Ticketing (ET).
4 Abacus International Pte Ltd
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ELECTRONIC TICKETING ASSOCIATE PROFILE
AIRLINE - SQ - SINGAPORE AIRLINES
PARTICIPATION LEVEL - INTERACTIVE
STATUS - ACTIVE
MAX COUPONS PER ETR - 16
NAME CHANGE ALLOWED - NO
NAME SELECT RESTRICTIONS - NONE
AUTOMATIC ELEC TKTG - BY COUNTRY
OPEN SEGMENTS ALLOWED - NO
BULK FARE TICKETING - YES
CHECK /N ETR INDICATOR - YES
CHECK /E ETR INDICATOR - NO
NET TICKETING - YES BSP ONLY
EXCHANGE PAPER FOR ETR - NO
ETR REVALIDATION ALLOWED - YES
RFND/EXCH AUTHORIZATION - YES ARC ONLY
INFANT ET ALLOWED W/ADULT - NO
SSR FOID REQUIRED - NO
FLT CPN PRINT ALLOWED - NO ARC ONLY
EXTENDED ET SEARCH - YES
OA FQTV SENT IF IN PNR - NO
RESTRICT PASSIVE SEGMENTS - NO
CANCEL REFUND/VOID EXCH - NO
ET INTERLINE - NO
POINT OF SALE COUNTRY * DENOTES BETA
AU BE CA CH DE ES GR HK ID IT J1 MY
NL NZ PH SG TH TW UK US
MAX COUPONS
PER ETR
The maximum number of coupons that an ET carrier accepts per
passenger in each transaction. Entire itinerary must be on the
same carriers flights e.g. SQ. See
NAME
CHANGED
ALLOWED
If indicated as YES, carrier allows name change for ET.
If indicated as NO, carrier does not allow name change for ET.
NAME SELECT
RESTRICTIONS
If indicated as NONE, carrier does not restrict name selection.
If indicated as REQUIRES ALL PASSENGERS WITHIN A NAME
FIELD, carrier restricts name selection and all passengers within
a PNR must be ticketed together.
AUTOMATIC
ELEC TKTG
The option BY COUNTRY indicates whether the carrier has
chosen Electronic Ticketing as their default in Abacus host.
OPEN
SEGMENTS
ALLOWED
If indicated as YES, carrier accepts open segments for ET.
If indicated as NO, carrier does not accept open segments for
ET.
BULK FARE
TICKETING
If indicated as YES, carrier accepts bulk fare and inclusive tour
ticketing.
If indicated as NO, carrier does not accept bulk fare and
inclusive tour ticketing.
CHECK /N ETR
INDICATOR
If indicated as YES, Abacus will check for segment eligibility for
Electronic Ticketing. A /N tag at the end of the airline
segment(s) indicates that the segment is not eligible for
Electronic Ticketing.
If indicated as NO, Abacus will not check for segment eligibility
for Electronic Ticketing.
CHECK /E ETR
INDICATOR
If indicated as YES, Abacus will check for segment eligibility for
Electronic Ticketing. A /E tag at the end of the airline
segment(s) indicates that the segment is eligible for Electronic
Ticketing.
If indicated as NO, Abacus will not check for segment eligibility
for Electronic Ticketing.
NET TICKETING Applicable to BSP markets only.
If indicated as YES, carrier accepts net remit tickets for ET.
If indicated as NO, carrier does not accept net remit tickets for
ET.
EXCHANGE
PAPER FOR
ETR
If indicated as YES, carrier accepts reissuance from paper to
electronic ticket.
If indicated as NO, carrier only accepts reissuance from
electronic ticket to paper ticket.
ETR If indicated as YES, carrier allows revalidation in Abacus PNR.
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REVALIDATION
ALLOWED
If indicated as NO, carrier does not allow revalidation in Abacus
PNR. Manual revalidation is required.
RFND/EXCH
AUTHORISATIO
N
Not applicable to Abacus markets.
ARC denotes Airlines Reporting Corporation.
INFANT ET
ALLOWED
W/ADULT
If indicated as YES, carrier supports infant ET.
If indicated as NO, carrier does not support infant ET. Paper
ticket will be replaced for infant.
SSR FOID
REQUIRED
If indicated as YES, carrier will edit for passport FOID for each
passenger upon ticketing. See .
If indicated as NO, carrier will not edit for passport FOID for
each passenger upon ticketing.
FLT CPN PRINT
ALLOWED
Not applicable to Abacus markets.
EXTENDED ET
SEARCH
If indicated as YES, carrier supports extended Electronic Ticket
Record (ETR) search with mask capabilities.
If indicated as NO, carrier does not support Electronic Ticket
Record (ETR) search with mask capabilities.
OA FQTV SENT
IF IN PNR
If indicated as YES, carrier will be able to accept other carriers
frequent traveler card number stored in the PNR.
If indicated as NO, carrier does not support other carriers
frequent traveler card number stored in the PNR.
RESTRICT
PASSIVE
SEGMENTS
If indicated as YES, carrier will restrict passive segments for
Electronic Ticketing.
If indicated as NO, carrier will allow Electronic Ticket issuance
on passive segments.
CANCEL
REFUND/VOID
EXCH
If indicated as YES, carrier will allow cancellation of refunded
E-Ticket.
If indicated as NO, carrier does not allow cancellation of
refunded E- Ticket.
ET INTERLINE If indicated as YES, carrier accepts flights booked on other
carriers to qualify for interline ET.
If indicated as NO, carrier does not support interline ET and all
segments in the itinerary must be booked on issuing carriers
flights.
POINT OF SALE
COUNTRY
A country code displayed in this section indicates that the
specified airline has previously implemented that point of sales
country for ET. An asterisk () following the country code
indicates that it is currently in beta test (pilot stage).
Electronic Ticketing is valid for itineraries of up to 30 segments. The
maximum number of segments will vary per carrier and is determined in the
MAX COUPONS PER ETR column.
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FOID is known as a specific Form of Identification to a validating carrier to
advise what form of ID a passenger will be presenting at check in for travel on
an Electronic ticket. Electronic ticket may not be issued until the FOID
message has been sent to the validating carrier. This will be covered in the
later section of Chapter 10.
It is important to check the Electronic Ticketing Profile (ETP) table of
each validating carrier before performing Electronic Ticketing
transactions. This table may not wholly govern the Electronic
Ticketing functions of a validating carrier for specific market. Local
BSP procedures still apply for each markets practice.
10.3 ELECTRONIC TICKETING
Abacus City Pair Availability (CPA) display will reflect the /E indicator for Electronic
Ticketing (ET) eligible flights. ET eligibility indicator /E will only be returned in the CPA
response if the segment is specified by the airline to be eligible for Electronic ticketing. If
ET eligibility indicator is not reflected in the CPA, segment will not be eligible for ET and
/N indicator will be appended upon segment sold.
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1. CPA with the /E indicator for ET eligible flights
Row 0 The /E indicator will be appended to the sold segment for
Electronic Ticketing. Paper ticketing is still allowed even if the
indicator is appended to the sold segment.
Row O The flight UA/NH8232 is not eligible for Electronic Ticketing. A
/N will be appended to the sold segment. See
Since UA/NH8232 is a connecting flight of UA890 without the ET eligibility
indicator, Electronic ticketing will not be allowed. Paper tickets are
recommended for such issuance.
2. Sold segment with ET eligibility indicator /E
Row 0 The eligibility indicator /E tag at the end of segment one is
eligible for Electronic Ticketing.
Row O With the /N indicator, segment two is not eligible for Electronic
Ticketing. See
If user attempt to issue electronic ticket for segment(s) that is not eligible for
Electronic ticketing, the following error response will be displayed:
CHECK ITINERARY-1 OR MORE SEGMENTS NOT VALID FOR ETR-14-0052
Besides having the /E indicator to qualify for ET, it is mandatory
that the Airline record locator is returned by the carrier and updated
in Abacus PNR before electronic ticket issuance.
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CONST AT SFO ALLOW 40MIN PRKG
20OCT MON SIN/Z8 LAX/PDT-15
FOR MORE AVAILABILITY SEE BUR LAX LGB ONT SNA
1UA 882 F9 C9 D9 Y9 B9 SINNRT 0715 1515 777 BS 0 DCA /E
M9 H9 Q9 V9 W9 S9 T9 K9 L9
2UA 890 F9 C9 D9 Y9 B9 LAX 1625 1020 744 DB 0 DCA /E
M9 H9 Q9 V9 W9 S9 T9 K9 L9
3UA 882 F9 C9 D9 Y9 B9 SINNRT 0715 1515 777 BS 0 DCA /E O
M9 H9 Q9 V9 W9 S9 T9 K9 L9
4UA/NH 8232 F4 C4 D4 Y4 B4 LAX 1700 1110 777 0 DCA O
M4 H4 Q0 V0 W0 S0 T0 K0 L0
1 UA 882Y 20OCT 1 SINNRT HK1 0715 1515 /DCUA*V3J4V4 /E O
2 UA8232Y 20OCT 1 NRTLAX HK1 1700 1110 /DCUA*V3J4V4 /N O
OPERATED BY ALL NIPPON AIRWAYS
In the event that confirmed reservations are made directly with the airlines
but require Electronic Ticketing to be done in Abacus, you will need to create
GK or memo segments with the airlines record locator. Format examples as
follows:
2Y1GK from availability followed by .<segment
number>GK<Airlines PNR>
UA890Y20NOVSINNRTGK1<Airlines PNR>
The passengers name in Abacus PNR must match exactly in the Airlines PNR.
Otherwise, the following error response will be displayed:
UNABLE TO PROCESS ETR-CORRECT/RETRY OR ISSUE PAPER TICKET-153
NAME DOES NOT MATCH NAME IN ETR AIRLINE SYSTEM
The itinerary in Abacus PNR must match exactly in the Airlines PNR.
UNABLE TO PROCESS ETR-CORRECT/RETRY OR ISSUE PAPER TICKET-913
ITEM/DATA NOT FOUND IN ETR AIRLINE SYSTEM
10.3.1 FORM OF IDENTIFICATION (FOID)
Form of Identification, is also known as FOID which is required by specific carrier to
query on what form of identification will be presented by the passenger at point of check
in for ticketless travel.
A list of accepted FOID codes for Electronic Ticketing is detailed below:
CC - Credit Card used to purchase the ticket
FF - Frequent flyer number
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PP - Passport
DL - Drivers License
NI - National identity card
TN - Ticket number
ID - Locally defined ID number
CN- Confirmation number or record locator
You may refer to the validating carriers Electronic Ticketing Associate Profile
table for FOID requirement.
1. To specify passport FOID for all segments
ENTRY: 3FOID/PPSGXXXXXXX-1.1
3FOID Function Identifier for SSR FOID
/ Delimiter
PP FOID code for passport
SG Country code (min/max 2 alpha)
XXXXXXX Identification number (27 alpha/numeric)
- Mandatory dash
1.1 Passenger name item 1.1
2. To specify passport FOID for specific segment
ENTRY: 3FOID2/PPSGXXXXXXX-1.1
2 Segment number 2
/ Delimiter
PP FOID code for passport
SG Country code (min/max 2 alpha)
XXXXXXX Identification number (27 alpha/numeric)
- Mandatory dash
3. To specify credit card FOID for all segments
ENTRY: 3FOID/CCAX371234567890120-1.1
/ Delimiter
CC FOID code for credit card
AX Credit card code (min/max 2 alpha)
371234567890
120
Credit card number (max 20 digits)
- Mandatory dash
4. To specify frequent flyer FOID for all segments
67996627.doc/LUD: 11 January 2005
ENTRY: 3FOID/FFLH98564123-1.1
/ Delimiter
FF FOID code for frequent flyer
LH Carrier code (min/max 2 alpha)
98564123 Frequent Flyer number (max 18 digits)
- Mandatory dash
FOID information will be printed on the Credit Card Charge form (if any),
Passenger Receipt and itinerary/invoice. If multiple FOID exist, system will
only print 1 FOID data on the Passenger Receipt and up to 3 for
itinerary/invoice.
A maximum of one FOID will be allowed per passenger per carrier. If more
than 1 FOID is entered, the following error response will be displayed:
.SSR FOID EXISTS FOR AT LEAST ONE PASSENGER REQUESTED
.NOT ENT BGNG WITH
If the PNR contains only one passenger, name association is optional.
However, FOID information needs to be name associated if there is more than
1 passenger in the PNR. Otherwise, the following error response will be
displayed:
.NAME ASSOCIATION NUMBER IS REQUIRED. NOT ENT BGNG WITH
The 2-letter ISO country code is a mandatory field and must be entered after
the FOID code PP. Otherwise, the following error response will be displayed:
.COUNTRY CODE MUST FOLLOW PP.NOT ENT BGNG WITH
If data is entered for electronic carriers who do not support FOID, the following
error response will be displayed:
.SSR NOT VALID FOR THIS AIRLINE.NOT ENT BGNG WITH
If the FOID data is omitted before ticket issuance, the following error response
will be displayed:
.SSR FOID PP REQUIRED FOR EACH PASSENGER - 1166
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10.3.2 PRINTER DESIGNATION
Ticket printer must be assigned for proper ticketing edits to process even though no
flight coupons will be printed. However, Agent coupon will be printed for ATB2 markets.
Hardcopy printer designation will print Agent coupon for OPTAT markets, Credit card
charge form and other paper settlement documents.
Itinerary printer must be assigned to allow Electronic Ticketing Passenger/Itinerary
Receipt to be printed.
Entries to designate printers remain unchanged.
1. To designate OPTAT ticket printer
ENTRY:
WAU0ADF3A
W
Function Identifier for printer designation
AU Two alpha ISO country code
0ADF3A Line address of ticket printer
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2. To designate ATB2 ticket printer
ENTRY:
WAT0ADF3C
W
Function Identifier for printer designation
AT Two alpha code for ATB2 designation
0ADF3C Line address of ticket printer
3. To designate Hardcopy printer
ENTRY: PTR/0ADF02
PTR/ Function Identifier for hardcopy printer designation
0ADF02 Line address of invoice/itinerary printer
4. To designate Invoice/Itinerary printer
ENTRY: DSIV0ADF02
DSIV Function Identifier for invoice/itinerary printer designation
0ADF02 Line address of invoice/itinerary printer
10.3.3 ELECTRONIC TICKETING
Before you begin with Electronic tickets issuance, it is necessary to refer to the
Electronic Ticketing Associate Profile (ETP) table for carriers specific procedures and
Electronic ticketing restrictions. Auto-Priced or Rate-Desk Priced Ticket Fare Record (TFR)
must be created and stored in the PNR before Electronic ticket issuance.
10.3.3.1 ELECTRONIC TICKET ISSUANCE
There are no changes to the current ticketing entries. However, a qualifier ETR may be
required in the ticketing entries to differentiate the issuance of Electronic Ticket from
paper tickets. Any other ticketing qualifiers such as endorsement remarks, tourcode etc
can be appended to the ticketing entry as per current functionalities.
If the Automatic Electronic Ticketing option in the TJR is turned on
for specific carriers in specific markets, then system will print E-
ticket by default. To override the default option i.e. E-ticket, agents
have to specify the qualifier XETR in the ticketing command.
The following documents will be printed from the hardcopy printer and ATB2 ticket
printer for ATB2 printer type:
Agent coupon
Credit Card Charge Form (if applicable)
Electronic Ticket Passenger/Itinerary Receipt
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Invoice and Itinerary (Optional)
For specific ATB2 markets, agent coupon may be generated from hardcopy
printer depending on the BSP table setup.
For Hong Kong and Taiwan markets, all documents will be printed onto the
hardcopy printer.
The following documents will be printed from the hardcopy printer for OPTAT printer
type:
Agent coupon
Invoice and Itinerary (Optional)
Taiwan market supports both OPTAT and ATB2 printing.
Besides the qualifier ETR, there are other optional qualifiers that can be appended to
the ticketing entry to generate Electronic Ticket Passenger/Itinerary receipt and/or
invoice/itinerary upon E-ticketing. The qualifiers are as follows:
QUALIFIER DOCUMENTS PRINTED
DPE To print Electronic Ticket Passenger/Itinerary Receipt.
If the passenger receipt auto-print function (W/DPEON) is turned on
in the TJR, user is not required to specify this qualifier in the ticketing
command.
DPB To print Electronic Ticket Passenger/itinerary Receipt, Invoice and
Itinerary.
DP To print Invoice/Itinerary only.
DPO To print Invoice only.
DPI To print Itinerary only.
1. An example to issue Electronic ticket with credit card as form of payment
ENTRY:
WT2N1.1ASQFAX371234567890120/1204CASH/
500.00ETRDPE
ETR Electronic ticketing identifier
DPE Electronic Ticket Passenger/Itinerary Receipt identifier
RESPONSE:
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Ticket has been issued for Electronic Ticketing transactions. An Electronic Ticket
Record (ETR) has been created and stored in the validating carriers system.
An indicator ETKT will be printed onto the Agent coupon.
Current procedure still applies for Hong Kong credit card payment. The CCCF
(Credit Card Charge Form) will be generated upon E ticket issuance. It is the
agents responsibility to verify passengers signature signed on the hardcopy.
The following documents will be generated from the hardcopy printer and
ticket printer for Electronic Tickets issuance:
Agent coupon
If the validating carrier does not support issuance of Open segment for
Electronic Ticketing, the following error response will be displayed:
CHECK ITIN-CARRIER DOES NOT ACCEPT OPEN SEGS FOR ETR-1166
2. An example to issue Paper ticket for United Airlines sectors in Hong Kong
market
ENTRY:
WT2N1.1AUAFAX371234567890120/1204CASH/500.0
0XETR
XETR Qualifier for Electronic ticketing default to Paper ticketing
For specific carriers and markets, the default ticketing method is
Electronic ticketing. System will issue electronic tickets by default
for all E-ticketable sectors when the TJR option has been activated.
Therefore, agents will no longer need to input the qualifier ETR in
the ticketing entry. However, if paper ticket is desired, use the
qualifier XETR in the ticketing entry as specified in above example
2.
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ETR MESSAGE PROCESSED
10.3.3.2 ELECTRONIC TICKET REISSUANCE
There are no changes to all current reissuance entries. However, a qualifier ETR may
be required in the ticketing entries if the exchange is from ETR to ETR. Any other
ticketing qualifiers such as endorsement remarks, tourcode etc. can be appended to the
ticketing entry as per current functionalities.
For ETR exchange/reissue, the following documents will be generated:
ETR to ETR
Agent coupon
REA Notice
Electronic Ticket Passenger Itinerary/Receipt
ETR to Paper Ticket
Agent Coupon
Flight Coupon
REA Notice
Paper Ticket to ETR
Functionality not supported by local BSP
All exchanged flight coupon status must be indicated as OPEN in
the Electronic Ticket Record before tickets can be reissued.
1. To reissue an Electronic ticket to Electronic ticket (ETR to ETR)
ENTRY:
WT2N1.1ASQFA/CCASH/500.00EFCCVIET6189756097
004/1//SIN06JAN02/99999992ETRDPE
ETR Electronic ticketing identifier
DPE Electronic Ticket Passenger/Itinerary Receipt Identifier
67996627.doc/LUD: 11 January 2005
Electronic Ticket Passenger/Itinerary Receipt will be printed on the hardcopy
printer if the exchange is ETR to ETR and the qualifier DPE is appended to
the exchange entry.
If the exchange is ETR to Paper Ticket, the qualifier ETR should not be
appended to the reissue entries.
An Electronic Settlement Authorisation Code (ESAC) will be transmitted
by the Electronic Ticketing carrier. The ESAC will be printed onto the REA
Notice (Refund/Exchange Authorisation) from the hardcopy printer.
The flight coupon status in the old Electronic Ticket Record (ETR) will be
updated from OPEN to EXCH whilst the new ETR will reflect the status as
OPEN.
For Electronic Tickets, do not use the XX option as some
carriers systems do not accept free text as form of payment.
Otherwise, an error response will be returned upon ticket issuance.
For such scenario, verify with the local ARO on the Form of Payment
type to be used.
10.3.4 DISPLAY ELECTRONIC TICKET RECORD (ETR)
After an Electronic Ticket issuance, an Electronic Ticket Record (ETR) will be created and
stored in the validating carriers database which is viewable in Abacus PNR.
Abacus system will validate the IATA numbers in the display request message to ensure
that only authorized agents are allowed to retrieve and view the ETR. Authorized agents
include the issuing agent as well as their branched locations.
Electronic Ticket Record (ETR) can be displayed through any one of the following search
criteria:
From the ticketing field of a PNR
By ticket number
The search option From the ticketing field of a PNR is available using
cryptic entry only.
The search option By ticket number is available using both cryptic entry
and mask capabilities (Extended Electronic Ticket search).
BSP requirement for storing of historical ETRs in ticketing carriers
database is up to 13 months. However, Airlines may have their own
in-house requirement to store ETRs. Therefore, you may refer to the
local Airlines office for more information on the duration of historical
ETRs retained in their ticketing database.
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10.3.4.1 DISPLAY ETR FROM PNR (CRYPTIC ENTRIES)
This function requires an active PNR to be present in your working area. The ETR
information retrieved is from the Electronic Ticketing carriers database.
1. To display the ticketing field of a PNR
STEP 1:
T
T
Function Identifier for ticketing field display
RESPONSE:
Ticket has been issued for Electronic Ticketing transactions. An Electronic Ticket
transaction indicator TE will be appended to the ticketing field.
2. To display the ETR from the ticketing field of a PNR
STEP 2:
WETR2
WETR
Function Identifier for ETR display
2 Ticketing field line number 2
RESPONSE:
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TKT/TIME LIMIT
1.T-06JAN-D8I8*AJN
2.TE 0161695625159-AU HILTO/C D8I8*AJN 1535/06JAN I
ELECTRONIC TICKET RECORD O
INV: CUST:IBM987 PNR:CYTBXU O
TKT:6189756097023 ISSUED:30DEC02 PCC:D8I8 IATA:32300008 O
NAME:NEO/J MS FF:SQ9999999 O
NAME REF:XTRA SEAT TOUR ID:MSAGT O
FOP: CASH O
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT O
1 SQ 0016 Y 20JUL SINICN 0905 OK YRA OPEN O
2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA OPEN

VALID ON SQ ONLY/FARE CONDITIONS APPLY O
FARE SGD1700.00 TAX 21.00SG TAX 26.00BP TAX 18.00YQ O
TOTAL SGD1765.00 O

Explanation on next page
Row 0 Header for Electronic Ticket Record (ETR)
Row O INV: Invoice number issued by host if applicable. A
maximum of 7digits will be displayed.
CUST:
IBM987
The DK number stored in the PNR will be appended to
the ETR if applicable. A maximum of 10 characters will
be displayed.
PNR:CYTBXU This refers to the Abacus record locator
Row O TKT:6189756
097023
13 digits electronic ticket number
ISSUED:30DE
C02
Ticket issuance date
PCC:D8I8 Issuing agencys pseudo city code
IATA:323000
08
Issuing agencys IATA number
Row O
NAME:NEO/J MS
Passenger name. A maximum of 29 characters will be
displayed
FF:SQ99999
99
Frequent Flyer number stored in the PNR will be
appended to the ETR if applicable.
Row O NAME REF:
XTRA SEAT
Name reference stored in the PNR will be appended to
the ETR if applicable.
TOUR
ID:MSAGT
Tour code specified in the ticketing command line will
be appended to the ETR.
Row O Form of payment is Cash.
Row O CPN Flight coupon number
A/L Transporting carrier
FLT Flight number
CLS Class of service
67996627.doc/LUD: 11 January 2005
DATE Date of travel
BRDOFF Board point/off point
TIME Departure time
ST Status of booking
F/B Fare basis code
Row O STAT 4-letter status code of flight coupon
OPEN Unused CKIN Checked in
USED Lifted/Boarded SUSP Suspended by
carrier
VOID Transaction voided
PRTD Flight coupons printed
EXCH Exchanged/Reissued
RFND Refunded
Row O Endorsement specified in the ticketing command line will be appended
to the ETR.
Row O FARE
SGD1700.00
Base fare currency and amount
TAX
21.00SG
Tax amount and tax codes
TOTAL
SGD1765.00
Total fare inclusive of tax amount in point sale currency
Row 0 Fare calculation line
If the ETR display entry is made without an active PNR in the working area,
the following error response will be displayed:
ELECTRONIC TRANSACTION RESTRICTED-0099
If the ETR display entry is requested on a paper ticket item i.e. with the code
TK, the following error response will be displayed:
TK ITEM NOT ETR - VERIFY AND REENTER-0022
If the ETR display entry is requested on the line 1 of the ticketing field, the
following error response will be displayed:
INVALID TK ITEM - VERIFY AND REENTER-0022
67996627.doc/LUD: 11 January 2005
If the direct link between the validating ticketing database and Abacus host is
down, the following error response will be displayed:
ETR UNAVAILABLE - RETRY LATER - 0770
10.3.4.2 DISPLAY ETR BY TICKET NUMBER (CRYPTIC ENTRIES)
The function to display ETR from the ticket number is available without having the PNR
to be present in the working area. This is useful for PNRs that have been purged from the
system.
1. To display the ETR by specifying the electronic ticket number
ENTRY:
WETRT6189756097004
WETR
T Identifier for ticket number
618975609700
4
13 digit ticket number
If the entry does not include the ticket number identifier T or an invalid
character is specified or ticket number specified is less than 13 digit, the
INVALID ENTRY - REENTER WITH WETR*T TKT NBR-0099
If the electronic ticketing carrier is unable to locate the ticket number, the
TICKET NUMBER NOT FOUND IN ELECTRONIC TICKET DATABASE-0022
If the carrier ticket code specified in the entry is not an active Electronic
Ticketing carrier, the following error response will be displayed:
ELECTRONIC TRANSACTION RESTRICTED-0022
67996627.doc/LUD: 11 January 2005
Sample response of an ETR Exchange transaction:
RESPONSE: Old ETR
RESPONSE: New ETR (Even Exchange)
The exchange transaction data will be recorded in the ETR. If it is an uneven
exchange, the additional collection amount will be reflected accordingly.
67996627.doc/LUD: 11 January 2005
ELECTRONIC TICKET RECORD
INV: CUST:IBM987 PNR:CYTBXU
TKT:6189756097023 ISSUED:30DEC02 PCC:D8I8 IATA:32300008
NAME:NEO/J MS FF:SQ9999999
NAME REF:XTRA SEAT TOUR ID:MSAGT
FOP: CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 SQ 0016 Y 20JUL SINICN 0905 OK YRA EXCH
2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA EXCH

VALID ON SQ ONLY/FARE CONDITIONS APPLY
FARE SGD1700.00 TAX 21.00SG TAX 26.00BP TAX 18.00YQ
TOTAL SGD1765.00

SIN SQ SEL486.54SQ SIN486.54NUC973.08END ROE1.747002

SETTLEMENT AUTHORIZATION: 00000000008994
FOP:
1 SQ 0016 Y 20JUL SINICN 0905 OK YRA OPEN
2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA OPEN

TOTAL SGD1765.00


ORIGINAL ISSUE: 6189756097023 30DEC02SIN
ORIGINAL FOP: CASH
EXCHANGE TKT: 6189756097023 12
Sample response of a Void transaction:
RESPONSE: Voided ETR
The Settlement Authorisation Code (SAC) will be recorded in the ETR.
Sample response of a Refund transaction:
RESPONSE: Refunded ETR
The flight coupon status code will be displayed as RFND
10.3.5 EXTENDED ELECTRONIC TICKET SEARCH (MASK)
Extended Electronic Ticket search is available with masks capabilities.
67996627.doc/LUD: 11 January 2005
INV: CUST: PNR:CYTBXU
NAME:NEO/J MS
FOP: CASH
1 SQ 0016 Y 20JUL SINICN 0905 OK YRA VOID
2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA VOID

TOTAL SGD1765.00


FOP:
1 SQ 0016 Y 20JUL SINICN 0905 OK YRA RFND
2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA RFND

TOTAL SGD1765.00


ORIGINAL ISSUE: 6189756097023 30DEC02SIN
ORIGINAL FOP: CASH
Electronic Ticket Record (ETR) can be displayed through any one of the following search
criteria:
By Ticket number
By passenger name/date of flight/origin/destination code
By flight number/date of flight/origin/destination code
By frequent flyer number/date of flight
By passenger telephone number/passenger name/date of flight
By credit card number/passenger name/date of flight
By airline confirmation number
System will check that the validating carrier is both a participant in Electronic
Ticketing and support Extended ETR search. Otherwise, the following error
response will be displayed when a non-participating carrier ticket code or
carrier code is specified:
VALIDATING CARRIER CODE NOT FOUND IN ETR PARTIPANT LIST - 07
The ETR search options are applicable to all airlines. However, not all
airlines support all the options as listed above. To determine the
search options available for a specific airline, check with the local
airline office for more information.
BSP requirement for storing of historical ETRs in ticketing carriers
database is up to 13 months. However, Airlines may have their own
in-house requirement to store ETRs. Therefore, you may refer to the
local Airlines office for more information on the duration of historical
ETRs retained in their ticketing database.
10.3.5.1 DISPLAY ETR BY TICKET NUMBER (MASK)
You may display ETR by using mask available in Abacus host.
67996627.doc/LUD: 11 January 2005
1. To display ETR by ticket number from host mask
ENTRY:
WETRS
WETR
S Identifier for host mask capabilities
RESPONSE:
Row 0
VALIDATING
CARRIER
CODE/NUMBER
Header for validating carrier number.
<618> This is a mandatory field to select the option available in the
search mask. Fill in the 3-letter carriers ticket code or 2-letter
carrier code e.g. SQ in the blanks provided.
SELECTION Header for selection number
<1> This is a mandatory field in order to specify the option required to
display ETR. By default, option 1 is indicated in this column.
Row O
BY TICKET NUMBER
Header for ticket number
<9756097004> Enter the 10-digit Electronic ticket number in the column to
display ETR using option 1.
Use the tab key on the keyboard to tab to move around the mask.
Use the ESC key to clear the screen.
Ticketing and support Extended ETR search. Otherwise, the following error
VALIDATING CARRIER CODE NOT FOUND IN ETR PARTIPANT LIST 07
67996627.doc/LUD: 11 January 2005
WE ELECTRONIC TICKETING SEARCH CRITERIA
RESET AND IGNORE TO EXIT
VALIDATING CARRIER CODE/NUMBER <618> SELECTION <1> 0

1. BY TICKET NUMBER <9756097004> O

2. BY PASSENGER NAME/DATE OF FLIGHT/ORIGIN/DEST CODE

3. BY FLIGHT NUMBER/DATE OF FLIGHT/ORIGIN/DEST CODE/PSGR NAME

4. BY FREQUENT FLYER NUMBER/DATE OF FLIGHT

5. BY PASSENGER TELEPHONE NUMBER/PSGR NAME/DATE OF FLIGHT

6. BY CREDIT CARD NUMBER/PSGR NAME/DATE OF FLIGHT

7. BY AIRLINE CONFIRMATION NUMBER < >
PRESS ENTER TO COMPLETE
10.3.5.2 DISPLAY ETR BY PASSENGER NAME/DATE OF
FLIGHT/ORIGIN/ DESTINATION CODE (MASK)
The function to display ETR by specifying passenger name/date of
flight/origin/destination code does not require a PNR to be present in your work area.
However, user must be in the ECS environment to enable masks capabilities.
1. To display ETR search mask
STEP 1:
WETRS
WETR
67996627.doc/LUD: 11 January 2005
RESPONSE:
Row 0 Enter the mandatory fields and select the option 2 for search
criteria by passenger name/date of flight/origin/destination code
Select option 2 by specifying the item number in the SELECTION column.
Use the tab key on the keyboard to tab to move around the mask.
Use the ESC key to clear the screen.
Ticketing and support Extended ETR search. Otherwise the following error
VALIDATING CARRIER CODE NOT FOUND IN ETR PARTIPANT LIST - 07
2. Fill in the mandatory fields and press enter to proceed.
STEP 2: Fill in the mandatory fields and press enter to proceed
RESPONSE: Option 2 mask will be displayed
67996627.doc/LUD: 11 January 2005
VALIDATING CARRIER CODE/NUMBER <618> SELECTION <2> 0

1. BY TICKET NUMBER < >






7. BY AIRLINE CONFIRMATION NUMBER < >
WE TICKET INFORMATION FOR CARRIER 618 RESET AND IGNORE 0
BY PASSENGER NAME TO EXIT 0

PASSENGER LAST NAME <NEO > O

PASSENGER FIRST NAME <JORINE > O

ORIGINATING AIRPORT CODE <SIN> O

DESTINATION AIRPORT CODE <TPE> O

DATE OF FLIGHT <20NOV02> DDMMMYY O

< > M-MAIN MENU O PRESS ENTER TO COMPLETE O
Row 0 Header for system messages.
Row O This mandatory field refers to the passengers surname.
Row O This optional field refers to the passengers given name.
Row O This mandatory field refers to the 3-letter origin city/airport code.
Row O This mandatory field refers to the 3-letter destination city/airport
code.
Row O This mandatory field refers to the departure date and must be
entered in DDMMMYY format.
Row O Enter a character X in the blank column to return to the main
menu for other options.
Row O System instruction message
The minimum and maximum characters count for last name and first
name are 2 and 29 respectively.
The following response will be displayed if there are multiple similar matches
exist in host:
The response may display up to a maximum of 19 lines.
Input of the date is mandatory and must be indicated in DDMMMYY format.
CHECK DATE FORMAT DDMMMYY - 0803
If records does not exists in the carriers ticketing database, the following
NO ETR FOUND TO MATCH CRITERIA - 0770
67996627.doc/LUD: 11 January 2005
MULTIPLE MATCHES FOUND
.. TO ACCESS SPECIFIC ETR RECORD ENTER WETR*L E.G. WETR*L1
NAME TVL DATE BRD/OFF PNR ETR TKT NBR PCC
1 NEO/JORINE M 20NOV02 SINTPE BVWKFF 6189756097003 D8I8
10.3.5.3 DISPLAY ETR BY SPECIFYING FLIGHT NUMBER/DATE OF
FLIGHT/ ORIGIN/DESTINATION CODE/PASSENGER NAME
(MASK)
STEP 1:
WETRS
WETR
RESPONSE: Mask option will be displayed
67996627.doc/LUD: 11 January 2005
Row O
AIRLINE CODE This is a mandatory field which system will auto-append the 2-
letter carrier code according to what was indicated in the
Validating carrier code/number column of the first screen.
FLIGHT
NUMBER
This is a mandatory field which requires you to enter the 3 to 4
digit flight number.
Row O This mandatory field refers to the passengers surname.
Row O This optional field refers to the passengers given name.
Row O This mandatory field refers to the 3-letter origin city/airport code.
Row O This mandatory field refers to the 3-letter destination city/airport
code.
The minimum and maximum characters count for last name and first
name are 2 and 29 respectively.
exist in host:
67996627.doc/LUD: 11 January 2005
BY FLIGHT NUMBER TO EXIT 0

AIRLINE CODE <SQ> FLIGHT NUMBER <988 > O


PASSENGER FIRST NAME < > O

ORIGINATING AIRPORT CODE <SIN> O

DESTINATION AIRPORT CODE <TPE> O


10.3.5.4 DISPLAY ETR BY SPECIFYING FREQUENT FLYER
NUMBER/DATE OF FLIGHT (MASK)
STEP 1:
WETRS
WETR
67996627.doc/LUD: 11 January 2005
BY FREQUENT FLYER NUMBER TO EXIT 0

AIRLINE CARRIER CODE AND FREQUENT FLYER NUMBER O
<SQ><985641732 > O


Row O
AIRLINE CODE This is a mandatory field which system will auto-append the 2-
letter carrier code according to what was indicated in the
Validating carrier code/number column of the first screen.
FREQUENT
FLYER NUMBER
This mandatory field refers to the passengers frequent flyer
number that is stored in the PNR and ETR.
The maximum characters count for frequent flyer number is 20.
exist in host:
67996627.doc/LUD: 11 January 2005
10.3.5.5 DISPLAY ETR BY SPECIFYING PASSENGER TELEPHONE
NUMBER/ PASSENGER NAME/DATE OF FLIGHT
This function allows system to check against the passenger telephone number in the
phone field of a PNR and retrieves the ETR accordingly.
STEP 1:
WETRS
WETR
67996627.doc/LUD: 11 January 2005
BY PASSENGER TELEPHONE NUMBER TO EXIT 0

PASSENGER TELEPHONE NUMBER <6548952 > O


PASSENGER FIRST NAME <JORINE > O


Row O This mandatory field refers to the passengers contact number
specified in the PNR e.g. 6548952.
Row O This mandatory field refers to the passengers surname field.
Row O This optional field refers to the passengers given name field.
The maximum numeric characters count for passengers telephone
number is 20. Blank space and dashes are permitted.
If the telephone number specified is not of numeric characters, the following
PASSENGER TELEPHONE DATA MUST BE NUMERIC - 0803
exist in host:
67996627.doc/LUD: 11 January 2005
10.3.5.6 DISPLAY ETR BY SPECIFYING CREDIT CARD
NUMBER/PASSENGER NAME/DATE OF FLIGHT
If the Electronic Ticket payment is by credit card, you may use the card number as a
search criteria to display ETR.
STEP 1:
WETRS
WETR
67996627.doc/LUD: 11 January 2005
BY CREDIT CARD NUMBER TO EXIT 0

CREDIT CARD CODE AND NUMBER <AX><371234567890120 > O

PASSENGER LAST NAME <HILTON > O

PASSENGER FIRST NAME <C > O


Row O This mandatory field refers to the credit card number used as the
form of payment for Electronic Ticket issuance.
Row O This mandatory field refers to the passengers surname field.
Row O This optional field refers to the passengers given name field.
The maximum characters count for credit card code is 2.
The minimum and maximum characters count for credit card number is
12 and 18 respectively.
If the credit card code and number are invalid, the following error response
will be displayed:
CREDIT CARD CODE AND OR NUMBER INVALID - 0803
exist in host:
67996627.doc/LUD: 11 January 2005
10.3.5.7 DISPLAY ETR BY AIRLINE CONFIRMATION NUMBER
Airline confirmation number refers to the Airline PNR record locator that is appended to
the end of a segment which is known as sales tag.
If the Electronic Ticket payment is by credit card, you may use the card number as a
search criteria to display ETR.
STEP 1:
WETRS
WETR
Row 0
VALIDATING
CARRIER
CODE/NUMBER
Header for validating carrier number.
<016> This is a mandatory field to select the option available in the
search mask. Fill in the 3-letter carriers ticket code in the blanks
provided.
SELECTION Header for selection number
67996627.doc/LUD: 11 January 2005
VALIDATING CARRIER CODE/NUMBER <016> SELECTION <7>

1. BY TICKET NUMBER < >






7. BY AIRLINE CONFIRMATION NUMBER <V3J4V4 >
<7> This is a mandatory field in order to specify the option required to
display ETR. By default, option 1 is indicated in this column.
Row O
BY AIRLINE
CONFIRMATION
NUMBER
Header for Airlines PNR record locator
<V3J4V4> Enter the 6 alpha-numeric Airlines record locator to display ETR.
The maximum characters count for Airlines confirmation number is 6.
exist in host:
67996627.doc/LUD: 11 January 2005
10.3.5.8 DISPLAY ETR FROM LIST
If there is more than one ETR exists in the validating carriers ticketing database, you
may retrieve specific ETR from the response list.
1. To display ETR record from the ETR list
STEP 3:
WETRL2
WETR
L Identifier for list name
2 Line reference 2 from the display
RESPONSE: ETR will be displayed
If line reference specified is invalid, the following error response will be
displayed:
NAME SELECTION INVALID CHOOSE FROM LIST DISPLAYED-0827
If the character L is not specified before the line reference number, the
TK ITEM NOT ETR - VERIFY AND REENTER-0022
67996627.doc/LUD: 11 January 2005
INV: CUST: PNR:BVWKFF
TKT:6189756097004 ISSUED:06JAN02 PCC:D8I8 IATA:99999999
NAME:NEO/JORINE MS
FOP: CASH
1 SQ 0988 Y 20NOV SINTPE 1100 OK Y OPEN

NONRFND/RERTE/END REF ISS OFC VALID ON SQ ONLY 1234
FARE SGD1395.00 TAX 15.00SG TAX 10.00YQ
TOTAL SGD1420.00

SIN SQ TPE760.75NUC760.75END ROE1.833716SITI
10.3.6 REDISPLAY ETR
This shortcut function allows you to redisplay the ETR response list.
1. To redisplay ETR
ENTRY:
WETR
WETR
2. To redisplay ETR list
ENTRY:
WETRL
WETR
L Identifier for list name
67996627.doc/LUD: 11 January 2005
10.3.7 DISPLAY ELECTRONIC TICKET RECORD (ETR) HISTORY
The Electronic Ticket Record history contains information of the previous ETR activity.
ETR history may be retrieved from the ticketing field T of a PNR or from the active ETR
in the current work area. Historical information is retrieved directly from the validating
carriers ticketing database. Hence, the display may vary by carriers.
The following items are display in the ETR history of a validating carrier:
Coupon number
Old coupon status
New coupon status
Signature line of transaction made
Northwest, Lufthansa and KLM are currently not supporting history
of ETR.
10.3.7.1 DISPLAY ETR HISTORY FROM THE TICKETING FIELD (T)
A PNR has to be present in the active work area before an ETR history can be retrieved.
1. To display ETR history record for carrier UA
ENTRY:
WETR2/H
WETR
2 Ticketing field line number 2
/ Delimiter
H Identifier for Historical ETR
RESPONSE: Sample response of UA historical ETR
Row 0 Header for Electronic Ticket Record (ETR).
Row O 13-digits Electronic Ticket number(s) followed Passengers name
Row O CPN Flight coupon number
ACTION Current flight coupon status
Row O OLD Old flight coupon status
67996627.doc/LUD: 11 January 2005
ELECTRONIC TICKET RECORD 0
TKT 016 1695 625159 NAME HILTON/C MISS O
CPN ACTION OLD NEW CR FLT CLS DATE BRD OFF O
1 VOID VOID UA 0890 Y 30NOV SIN LAX O
SETTLEMENT AUTHORIZATION CODE 00163361714176 O
*JN SYD 1B 06JAN02 08 00Z O

1 CREATED UA 0890 Y 30NOV SIN LAX O
*JN SYD 1B 06JAN02 06 35Z O
NEW New (Current) flight coupon status.
CR Ticketing carrier code
FLT Flight number
CLS Class of service
DATE Date of travel
BRD Board point city code
OFF Off point city code
Row O Electronic Settlement Authorization code (ESAC) for
void/exchange/refund transactions.
Row O
JN
2-letter staff initials
SYD Agency issuing location
1B GDS indicator
06JAN02
0800Z
Transaction date and time (Zulu time)
Row O Original issuance itinerary information
Row O Original issuance transaction date and time (Zulu time)
Electronic Ticketing carrier UA supports display of ETR history on a per-ticket
basis. You are required to display ETR history for conjunctive tickets in two
simple steps as follows:
Step 1: WETR2
Step 2: WETRH
RESPONSE: Sample response of SQ historical ETR which is also applicable to
CX
67996627.doc/LUD: 11 January 2005
ELECTRONIC TICKET RECORD 0
NAME: NEO/JORINE MS O
TKT: 618 9756097004 O
CPN STATUS A/L FLT CLS DATE BRD OFF AUTH. CODE O
1 OK SQ 0988 Y 20NOV SIN TPE O
D8I8 *JN 06JAN 212A O
Row 0 Header for Electronic Ticket Record (ETR).
Row O Passengers name.
Row O Electronic Ticket number.
Row O CPN Flight coupon number.
STATUS Flight segment status code.
A/L Ticketing carrier code.
FLT Flight number
CLS Class of Service
DATE Date of travel
BRD Board point city code
OFF Off point city code
AUTH.CODE Electronic Settlement Authorization code (ESAC) of 14-
digits for void/exchange/refund transactions.
Row O D8I8 Issuing agencys Pseudo City Code (PCC)
JN
Issuing agents 2-letter initials
06JAN 212A Transaction date and time (Zulu time)

10.3.7.2 DISPLAY ETR HISTORY FROM AN ACTIVE ETR
If you have an active Electronic Ticket Record (ETR) present in your current work area,
ETR history may be displayed without specifying the ticketing field line number.
1. To display ETR history record from a previously displayed ETR
ENTRY:
WETRH
WETR
67996627.doc/LUD: 11 January 2005
H Identifier for Historical ETR
10.4 VOIDING ELECTRONIC TICKETS
Voiding of Electronic Tickets can be done with several methods. The 2 methods are as
follows:
Void tickets from ticketing field of a PNR
Void tickets from a displayed ETR
10.4.1 AUTOMATED VOID (VOID TICKET FROM TICKETING FIELD)
The current void functionalities remain the same. The PNR has to be present before
voiding of tickets can be done.
67996627.doc/LUD: 11 January 2005
the Electronic Ticket Record before tickets can be voided.
To void a electronic ticket, the steps are detailed as follows:
1. Retrieve the ticketing field of a PNR
STEP 1:
T
2. To void an ETR from line 2 of the ticketing field
STEP 2: WV2
3. Repeat Step 2 to confirm voiding of tickets
STEP 3: WV2
RESPONSE:
The ticketing field will be updated with the item as voided with an indicator E to
indicate that this is an Electronic Ticket void transaction.
The flight coupon status code will be updated from OPEN to VOID.
An Electronic Settlement Authorisation Code (ESAC) will be updated in
the ETR.
If the flight coupon status is RFND, void transaction will be rejected and the
1 OR MORE COUPONS UNABLE TO VOID DISPLAY ETR TO VERIFY-0369
If voiding is outside the BSP reporting period, the following error response will
be displayed:
UNABLE TO VOID OUTSIDE REPORTING PERIOD-0637
67996627.doc/LUD: 11 January 2005
TKT/TIME LIMIT
1.T-08JAN-D8I8*AJN
2.TE 6189756097003-AT NEO/J D8I8*AJN 2139/05JAN*I
TV 6189756097003-AT *VOID* D8I8*AJN 2141/05JAN*E
10.4.2 AUTOMATED VOID (VOID TICKET FROM DISPLAYED ETR)
The entry to void ticket from a previously displayed ETR requires PNR to be present in
the work area.
the Electronic Ticket Record before tickets can be voided.
To void an electronic ticket, the steps are detailed as follows:
1. Retrieve the PNR
STEP 1:
T
2. Display the ETR from the ticketing field or by ticket number
STEP 2:
WETR2
67996627.doc/LUD: 11 January 2005
OR
WETRT0169756097025
3. To void ticket from a displayed ETR
STEP 3: WETRV
4. Repeat Step 3 to confirm voiding of tickets
STEP 4: WETRV
The flight coupon status code will be updated from OPEN to VOID.
An Electronic Settlement Authorisation Code (ESAC) will be updated in
the ETR.
If the flight coupon status is RFND, void transaction will be rejected and the
1 OR MORE COUPONS UNABLE TO VOID DISPLAY ETR TO VERIFY-0369
If voiding is outside the BSP reporting period, the following error response will
be displayed:
UNABLE TO VOID OUTSIDE REPORTING PERIOD-0637
Voiding of tickets from a cancelled PNR (with no itinerary) is only
allowed by using the entry WV.
10.5 ELECTRONIC TICKET REFUND
For Electronic Ticket Refund, the flight coupon status must be reflected as OPEN before
an ET Refund can be processed. The Electronic Ticketing carrier will return a Settlement
Authorization Code and will be printed into the Refund/Exchange Authorization hardcopy
from the hardcopy printer.
The ET Refund may vary by markets. Therefore current refund procedures for each
market remain the same.
10.5.1 FOR MARKETS USING AUTO REFUND MASK
Refund Notice will be generated upon successful completion of the automated refund
mask. The following steps are taken for those markets using Auto Refund function:
1. Display the Electronic Ticket Record (ETR) by ticket number or from the ticketing
field of a PNR
STEP 1:
WETRT6189756097004
67996627.doc/LUD: 11 January 2005
OR
STEP 1:
WETR2
2. To refund the Electronic ticket
STEP 2: WETRR
WETR Function Identifier for Electronic ticket
R Identifier for ticket refund
RESPONSE:
3. Repeat Step 2 to confirm Refund
STEP 3: WETRR
RESPONSE:
4. At this point, the automated refunds screen will be displayed. The mask will be
partially completed with data from the ETR. Complete the remaining required fields
and system will displayed the following response upon successful completion of the
automated refund mask.
Refund Notice will be generated.
The flight coupon status code will be updated to RFND to indicate Electronic
ticket has been processed for refund.
If the flight status code is indicated as EXCH or VOID, refund will be
rejected and the following error response will be displayed:
CHECK ETR-CPN STATUS NOT VALID FOR REFUND-0270
If the ETR is not displayed before processing the refund, the following error
response will be displayed:
DISPLAY ETR FIRST-WETR*-0315
67996627.doc/LUD: 11 January 2005
REENT IF THIS TKT NBR IS TO BE REFUNDED 6189756097004
ETR REFUND PROCESSED-REA ISSUED
ETR REFUND TRANSACTION PROCESSED
10.5.2 FOR NON-AUTOMATED REFUND MARKETS
The following steps are taken for those markets NOT using Auto Refund function:
field of a PNR
STEP 1:
WETRT6189756097004
OR
STEP 1:
WETR2
2. To refund the Electronic ticket
STEP 2: WETRR
RESPONSE:
3. Repeat Step 2 to confirm Refund
STEP 3: WETRR
67996627.doc/LUD: 11 January 2005
REENT IF THIS TKT NBR IS TO BE REFUNDED 6189756097004
RESPONSE:
A hardcopy of the Refund/Exchange Authorization form will be printed from
the hardcopy printer.
As per BSP requirement, manual BSP Refund Notice Form and REA are
required for submission to BSP.
The flight coupon status code will be updated to RFND to indicate Electronic
ticket has been processed for refund.
If the flight status code is indicated as EXCH or VOID, refund will be
rejected and the following error response will be displayed:
CHECK ETR-CPN STATUS NOT VALID FOR REFUND-0270
If the ETR is not displayed before processing the refund, the following error
DISPLAY ETR FIRST-WETR*-0315
10.6 DAILY AUDIT TRAIL
10.6.1 FOR OPTAT MARKETS
When an Electronic Ticket is issued, the indicator ETR will be reported under the
CURR column to indicate that it is an Electronic Ticketing transaction.
Sample response of an OPTAT audit trail report:
If an Electronic Ticket issuance that has failed to be completed, an Electronic Ticket
number will be generated and voided by the system automatically. This is known as
system void which will be reported in the DQB with NO PNR VOID.
Sample response of a rejected Electronic Ticketing transaction audit trail
report:
67996627.doc/LUD: 11 January 2005
ETR REFUND PROCESSED-REA ISSUED
DQB*
D8I8 06JAN02 TICKETING REPORT SYDNEY TRAINING A
TICKET COMMISSION AGENT NET
NUMBER SINE TIME CURR AMOUNT
PNR-DKOXGI HILTON/C MISS ETR
0161695625159 .00 AJN 1535 CC AUD 3331.40
10.6.2 FOR ATB2 MARKETS
When an Electronic Ticket is issued, the indicator ETR will be reported under the PTR
LNIATA column to indicate that it is an Electronic Ticketing transaction.
Sample response of an ATB2 audit trail report:
If an Electronic Ticket issuance that has failed to be completed, an Electronic Ticket
number will be generated and voided by the system automatically. This is known as
system void and will be reported in the DQB with NO PNR VOID.
Sample response of a rejected Electronic Ticketing transaction audit trail
report:
67996627.doc/LUD: 11 January 2005
DQB*
D8I8 09JAN02 TICKETING REPORT SYDNEY TRAINING A
TICKET COMMISSION AGENT NET
NUMBER SINE TIME CURR AMOUNT
PNR-NO PNR VOID ETR
1695625161 AJN 1547 AUD V
PNR-NO PNR VOID ETR
1695625160 AJN 1541 AUD V
SALES AUDIT REPORT-09JAN02 D8I8-ABACUS AGENCY
STOCK TICKET CPN/STK PTR ACT
NUMBER NUMBER TYPE LNIATA IND
PNR-GQRQMW NEO/JORINE MS AGT SINE-AJN TIME 1150
COMMISSION - 513.99 NET AMOUNT - SGD 5264.01CA
9547268475205 0129756097010 T 16333A
0129756097010 F ETR
SALES AUDIT REPORT-06JAN02 D8I8-ABACUS AGENCY
STOCK TICKET CPN/STK PTR ACT
NUMBER NUMBER TYPE LNIATA IND
PNR-NO PNR VOID AGT SINE-AJN TIME 1130
COMMISSION - NET AMOUNT - SGD
9756097008 V ETR V
PNR-NO PNR VOID AGT SINE-AJN TIME 1130
COMMISSION - NET AMOUNT - SGD
9756097007 V ETR V
10.7 REGENERATE DOCUMENTS
In the event that the ticket printer or the hardcopy printer encounters failure, you may
regenerate the settlement documents from the hardcopy printer.
10.7.1 ELECTRONIC TICKET PASSENGER/ITINERARY RECEIPT
Daily Work List which is also known as DW List, records PNR invoices or itineraries that
are ready for printing or that have been printed.
Once a ticket has been issued, the PNR itinerary and ticketing will be recorded in the DW
List for reprinting or accounting purposes. If the qualifier DPE (for Singapore and Hong
Kong market) is not specified in the ticketing entry, no passenger receipt will be printed.
However the PNR data will be recorded in the DW List for printing or re-printing
purposes.
1. To display the DW List
ENTRY: DWLIST
RESPONSE:
67996627.doc/LUD: 11 January 2005
ITM CUSTOMER DOCUMENT PNR DK NBR DESIGN
09JAN 0
P 11 COLE/KENNE M 000000 GQRQMW 7863 K ETP O
08JAN
P 10 NEO/JORINE M 000000 BVWKFF K ETP
06JAN
P 9 NEO/JORINE M 000000 BVWKFF K ETR
05JAN
P 8 NEO/JORINE M 000000 BVWKFF K ETP
04JAN
7 NEO/JORINE M 000000 BVWKFF K
02JAN
6 ANG/JERLYN M 000000 JTRMWQ K
31DEC
1 LEONG/TABBY ITINERARY JVMJTB K
Row 0 PNR Transaction date.
Row O P
Printing status code. See
11 DW List item number.
COLE/KENNE
M
Passengers name.
000000 Invoice number from host or itinerary indicator.
Row O GQRQMW Abacus record locator
7863 Customer number stored in PNR.
K Invoice/Itinerary language design indicator code.
ETP
Electronic Ticket transaction indicator. See
Types of printing status codes:
Blank Unprinted (Unprinted items remain on the DWLIST for 9 days before
auto-
purged from the system)
D Deleted
IT Itinerary printed only
IN Invoice printed only
P Both invoice and itinerary
Types of transaction codes:
ETR Electronic Ticketing transaction with or without Passenger receipt
and
invoice/itinerary
ETP Electronic Ticketing transaction with Passenger receipt only
Printed documents are purged nightly during file maintenance.
67996627.doc/LUD: 11 January 2005
2. To print or regenerate specific passenger/itinerary receipt
ENTRY: DP1/3/11
DP Function Identifier to display menu options for DWLIST
1 Option number 1 to print all originals
/ Delimiter
3 Option number 3 to print specific document
/ Delimiter
11 Item number from the DWLIST
3. To print or regenerate multiple passenger/itinerary receipts
ENTRY: DP1/3/11,14,18
/ Delimiter
/ Delimiter
11,14,18 Item number 11, 14 and 18 from the DWLIST
4. To print or regenerate multiple passenger/itinerary receipts
ENTRY: DP1/3/11-14
/ Delimiter
/ Delimiter
11-14 Item number 11 through 14 from the DWLIST
If the original passenger receipt was issued before, an indicator DUPLICATE
will be printed on the regenerated copy.
10.7.2 DISPLAY A LIST OF REFUNDS AND EXCHANGES
AUTHORISATION TRANSACTIONS
67996627.doc/LUD: 11 January 2005
The Refund and Exchange Authorization (REA) form will only be generated for reissuance
and refund transactions. The Refunds and Exchanges transactions will be updated
automatically into the REA Daily Audit Trail.
The REA list includes only the following:
Electronic to Electronic Exchanges
Electronic to Paper Exchanges
Electronic Refunds
1. To retrieve the REA Audit Trail for current date
ENTRY:
DQBREA
DQB
Function Identifier for Audit Trail
REA Qualifier for Refund and Exchange Authorisation
RESPONSE:
Row 0 ETR REA LIST Electronic Refund and Exchange Authorisation header
line.
28JUN02 Date for Audit Trail displayed.
F358 Agencys Pseudo City Code (PCC)
TRAINING Travel Agency name
Row O Header for item number/Ticket number/Abacus record locator/Type of
transaction.
67996627.doc/LUD: 11 January 2005
ETR REA LIST 28JUN2002 F358 TRAINING O

ITEM TICKET NUMBER PNR TYPE O
P 2 016 9757425049 GYJWWZ RFND O
ANG/JMS ESAC-0016340D015254 O
P 1 016 9757425048 GYJWWZ EXCH
ANG/J MS ESAC-0016340D013884

TOTAL REA - 2 O
EXCH REA - 1 O
RFND REA - 1 O
Row O P Denotes that the REA has been printed.
2 REA item number.
0169757420
49
Ticket number.
If conjunction ticket exists, the last two digit of the
conjuncted ticket number will be displayed.
GYJWWZ Abacus record locator
RFND Transaction indicator.
RFND refers to Refund transaction.
EXCH refers to Exchange transaction.
Row O ANG/JMS Passengers name
ESAC Denotes Electronic Settlement Authorization Code.
0016340D01
5254
This refers to the ESAC number returned by the airline.
Row O TOTAL REA
2
This refers to the total number of Refund and Exchange
transactions.
EXCH REA This refers to the total number of Exchange
transactions.
RFND REA This refers to the total number of Refund transactions.
2. To retrieve the REA Audit Trail with specific date and year
ENTRY:
DQB20APR02/REA
DQB
20APR02 Date in DDMMMYY format
/ Delimiter
3. To retrieve the REA Audit Trail for a Branch Office (Current date)
ENTRY:
DQB/D8I8/REA
DQB
/ Delimiter
D8I8 Pseudo City Code (PCC)
/ Delimiter
4. To retrieve the REA Audit Trail for a Branch Office (Specific date and year)
ENTRY:
DQB20APR02/D8I8/REA
67996627.doc/LUD: 10 January 2005
56
DQB
20APR02 Date in DDMMMYY format
/ Delimiter
D8I8 Pseudo City Code (PCC)
/ Delimiter
You may retrieve historical REA Audit Trail up to a maximum of 31 reports.
If REA transaction does not exist, the following error response will be displayed
when retrieving the Audit Trail:
NO REA EXISTS FOR DATE REQUESTED-0540
10.7.3 REGENERATE REFUND/EXCHANGE AUTHORISATION FORM
FROM AUDIT TRAIL
Refund and Exchange Authorization forms can be re-generated from the REA Audit Trail.
1. To regenerate specific Refund or Exchange Authorization form from REA Audit
Trail
67996627.doc/LUD: 10 January 2005
57
ENTRY: WETRP/REA/2
WETRP Function Identifier to re-generate Refund/Exchange
Authorization form
/ Delimiter
REA Qualifier for Refund and Exchange Authorization
/ Delimiter
2 Item number from REA Audit Trail
RESPONSE:
2. To regenerate a range of Refund or Exchange Authorization forms from REA
Audit Trail
ENTRY: WETRP/REA/2-9
Authorization form
/ Delimiter
/ Delimiter
2-9 Item number 2 through 9 from REA Audit Trail
3. To regenerate all Refund or Exchange Authorization forms from REA Audit Trail
ENTRY: WETRP/REA/ALL
Authorization form
/ Delimiter
/ Delimiter
ALL All items from REA Audit Trail
4. To regenerate all un-printed Refund or Exchange Authorization forms from
REA Audit Trail
ENTRY: WETRP/REA/U
Authorization form
/ Delimiter
/ Delimiter
U All un-printed items from REA Audit Trail
5. To regenerate a copy of Refund or Exchange Authorization form from REA Audit Trail
ENTRY: WETRP/REA/2/P1
Authorization form
/ Delimiter
/ Delimiter
67996627.doc/LUD: 10 January 2005
58
REA LIST SENT TO PRINTER
2 Item number from REA Audit Trail
P1 1 copy to be printed
RESPONSE:
Prior to printing the REA forms, the following transactions must be completed:
1. Designate a Hardcopy Printer
2. Display the REA Audit Trail
By default, the number of copies that will be printed in a single transaction is
2.
There is no limit to the number of times you can re-generate documents from
the REA Audit Trail.
You may specify a minimum of 1 copy and a maximum of 5 copies to be
printed in a single transaction.
If the item number specified in the entry does not exist in the REA list, the
FORMAT - INVALID DATA FOLLOWING WETRP/REA/-0565
If the number of copies specified in the entry exceed 5 copies, the following
FORMAT - ENTER NUMBER OF REA COPIES MIN 1 MAX 5-0565
10.7.4 REGENERATE REFUND AUTHORISATION (REA) HARDCOPY
FROM ETR
Proper printer designation is required to regenerate settlement documents.
field of a PNR
67996627.doc/LUD: 10 January 2005
59
REA LIST SENT TO PRINTER
STEP 1:
WETRT6189756097004
OR
STEP 1:
WETR2
2. To regenerate Refund Authorization (REA) hardcopy
ENTRY: WETRRRS
WETR Function Identifier to Electronic Ticketing
R Identifier for Refund
Delimiter
RS Function Identifier for Refund/Exchange authorization form
RESPONSE:
3. To regenerate Refund Authorization (REA) hardcopy
ENTRY: WETRRRS
WETR Function Identifier to Electronic Ticketing
R Identifier for Refund
Delimiter
RS Function Identifier for Refund/Exchange authorization form
RESPONSE:
For Refund automated markets, regeneration of Refund Notice is currently not
supported.
10.7.5 REGENERATE AGENT COUPON/PASSENGER RECEIPT/CREDIT
CARD CHARGE FORM (OPTAT MARKETS ONLY)
For OPTAT markets, regeneration of Electronic Ticketing documents such as agent
coupon, passenger receipt and credit charge form (if applicable) can be done in a single
transaction. These documents will be printed onto the hardcopy printer.
1. To regenerate agent coupon/passenger receipt/credit card charge form (if
applicable)
67996627.doc/LUD: 10 January 2005
60
REENT TO REGENERATE REA FOR THIS TKT NBR 012975607010
ETR DOCUMENT /S/ REPRINTED
ENTRY: WRG0169756097025RE
W Function Identifier to begin a regeneration entry
RG Identifier for Original ticket
016975609702
5
Ticket number for system to reference from to print relevant
documents
RE Identifier to regenerate agent coupon/passenger receipt/credit
card charge form (if applicable)
Regeneration is only allowed within the Audit Trail retention period of up to 31
days.
Regeneration is not available for flown segments.
The identifier RE may not be stored in the Future Processing (FP) lines.
FORMAT - RG NOT ALLOWED WITH F-LINES-0075
PNR is required to be displayed in work area. Otherwise, the following error
PNR REQUIRED FOR REGENERATION-0407
If the ticket number specified is not found in the database, the following error
TICKET NUMBER NOT FOUND IN DATABASE-0073
If the ticket number specified is not of 13 digits, the following error response
will be displayed:
TICKET NUMBER MUST BE 13 DIGITS-0073
If the identifier RG is specified in the ticketing command line, the following
REGENERATION NOT ALLOWED-0076
10.8 ELECTRONIC TICKET REVALIDATION
Electronic Ticket Revalidation allows the changing of certain flight details from a
previously issued flight segment on an electronic ticket. The option ETR Revalidation
Allowed in the Electronic Ticketing Associate Profile (e.g. WETPSQ) must be turned on
as YES to allow the revalidation function in a specific market.
There are 3 simple steps to revalidate an electronic ticket.
Create and/or rebook new flight segment
67996627.doc/LUD: 10 January 2005
61
Verify flight coupon status from a displayed ETR
Revalidate new segment against ETR coupon
1. To revalidate an electronic ticket
ENTRY: WETRL/S1/C1
WETRL Function Identifier to revalidate flight segment
S Identifier for segment number
1 Segment 1
C Identifier for coupon number
1 Coupon 1 of an electronic ticket
/ Delimiter
RESPONSE:
2. To revalidate an electronic ticket with change in validity dates
ENTRY:
WETRL/S1/C120JUL31AUG
WETRL Function Identifier to revalidate flight segment
S Identifier for segment number
1 Segment 1
C Identifier for coupon number
1 Coupon 1 of an electronic ticket
Mandatory Separator
20JUL Not valid before date (NVB)
31AUG Not valid after date (NVA)
/ Delimiter
SQ does not allow validity date changes.
The following shows a list of the valid changes that SQ system can revalidate
and update the ETR without reissuing the ticket:
a. Flight number
b. Departure date
c. Departure time (automatically changed due to flight or date change)
d. Board point (if change is to another airport code in the same city)
e. Off point (if change is to another airport code in the same city)
f. Ticketing status (automatically changed due to change in segment status)
Revalidation conditions may vary by carriers. Refer to the respective
Airline local office for details of revalidation.
67996627.doc/LUD: 10 January 2005
62
REVALIDATION SUCCESSFUL
Revalidation is allowed only on 1 segment against 1 ETR coupon per
entry. If there are 2 segments to be revalidated, then 2 separate
revalidation entries will be required.
If the option ETR Revalidation Allowed is not turned on in the Electronic
Ticketing Associate Profile, the following error response will be displayed:
ETR REVALIDATION NOT ALLOWED ON CARRIER CI
The PNR must be present in the work area for a revalidation to be processed.
NEED PNR
The Electronic Ticket Record (ETR) must be present in the work area for a
revalidation to be processed. Otherwise, the following error response will be
displayed:
DISPLAY ETR FIRST - WETR*
End of Transaction must take place prior to revalidation request. Otherwise,
END AND RETREIVE PNR BEFORE REVALIDATION
If the carrier does not permit flight segment with status OPEN in the PNR,
UNABLE - OPEN SEGMENTS NOT ALLOWED
If the coupon number specified in the revalidation entry does not correspond
to the entitlement in the ETR, the following error response will be displayed:
INVALID ETR COUPON NUMBER FOR REVALIDATION
10.9 EXERCISE
1. What is the entry to retrieve the Electronic Profile table for CX?
2. Why do you designate itinerary printer?
67996627.doc/LUD: 10 January 2005
63
3. What is the qualifier to include in the ticketing entry to print paper ticket to
override the default Automatic E-Ticketing option?
4. Write the entry to retrieve Electronic Ticket Record with the following information.
Ticket number: 61832154896
5. The entry to retrieve Electronic Ticket Record history data is WETRH. True or
False?
6. How many options are there in the ETR search mask?
7. Write the entry to process refund for an active ETR displayed in the work area.
8. What is the entry to retrieve Refund/Exchange Authorization table?
9. Prior to regenerating of Refund Authorization form, which type of printer needs to
be designated?
10. When do you need to perform revalidation for an ETR?
11. What is the entry to revalidate coupon 2 of an ETR for segment 3 of an itinerary?
12. What type of reissuance is restricted for Electronic Ticketing by BSP?
67996627.doc/LUD: 10 January 2005
64

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